Raz Memory User manual
RAZ Memory
Cell Phone
User Guide
Please retain the User Guide for future
reference. The User Guide is available on
our website at
www.razmobility.com/support/memorycellphone
Contents
General Description 3
Items Supplied with the RAZ Memory
Cell Phone 4
Wireless Service and the SIM Card 5
Charging and Turning Your Phone
On or Off 7
The RAZ Memory Cell Phone
Environment 8
Volume 9
Speaker 9
Making and Answering Calls 10
Voicemail 11
Calling 911 11
Raz Emergency Service 12
Accessing Your Account in the
Online Portal 14
Managing Contacts 15
Phone Location 16
Limiting Incoming Calls to Contacts 16
Background Color 17
Additional Information 18
Customer Support 18
Notes 19
General Description
The RAZ Memory Cell Phone is an easy-
to-use picture phone for people with
memory loss or intellectual disabilities.
The Phone ensures that individuals with
dementia or intellectual disabilitiesstay
connected with their loved ones whether
they are at home or away from home.
It consists of one primary screen, and
one screen only.
The screen includes 3 elements:
1. The pictures and names of
up to six contacts.
2. A button to call 911 or
a button to call the RAZ
Emergency Service (more on
this Service below).
3. The time and battery power.
Up to six contacts are displayed as
pictures with names underneath. A single
press of a picture will initiate a call. The
phone offers an Emergency dial button
as well.
3
The large display does not time out; it is
always on and ready to use. If desired,
incoming calls can be limited to those
that originate from Contacts, preventing
unwanted calls, such as predatory
robocalls.
Loved ones can easily manage Contacts
and associated phone numbers and
photos via a simple online portal. The
portal also offers GPS tracking and
location information.
The phone is always “locked” to the home
screen that shows the Contacts. Users
cannot exit the home screen and get “lost”
in the normal smartphone environment.
Items Supplied with the
RAZ Memory Cell Phone
• RAZ Memory Cell Phone
• Wall Charger
• Micro-USB cable
• Earbuds
• User Guide
4
Wireless Service
and the SIM Card
In order for your RAZ Memory Cell Phone
to place and receive calls, you must have
wireless service, including a data plan.
The phone works on the AT&T, T-Mobile
and other compatible networks in the
United States, such as Mint Mobile,
Cricket Wireless, Consumer Cellular,
Red Pocket Mobile, Straight Talk and
Metro by T-Mobile. It does not work on
the Verizon or Sprint networks unless
you purchased the version of the RAZ
Memory Cell Phone that is specically
designed to work on those networks.
After you register for wireless service,
you must insert the SIM card into the
Phone. Follow these steps:
• Make sure your phone is off.
• Locate the small hole on
the left edge of the phone.
It’s the size of the end of a
paperclip.
5
• Insert the tool provided or a
paperclip into the hole, which
releases the SIM tray. When
inserting the tool into the
hole, do not push too hard.
• Place the SIM Card (nano-
SIM) properly on the tray.
The chip side of the SIM card
should be facing down.
• Carefully push the tray back
in. Never place the SIM card
into the phone by itself.
• Turn on the phone.
6
Charging and Turning
Your Phone On or O
Before you start using your RAZ Memory
Cell Phone, make sure that the phone
is fully charged. To do this, insert the
Micro-USB cable into the charging port
at the bottom of the phone and insert
the charger into an outlet.
It takes approximately two hours to fully
charge a battery.
To turn on your phone, long press the
power key. If you wish to turn it off, long
press the power key and select Power
Off. Do not long press the Power Off
button. This will cause the phone to go
into Safe mode and exit the RAZ Memory
Cell Phone environment.
7
The RAZ Memory Cell
Phone Environment
In order to make the experience as simple
as possible, the user cannot exit the RAZ
Memory Cell Phone environment. In other
words, the user cannot access Android
applications, settings, notications…
etc. The navigation buttons used to
navigate the Android environment have
been disabled.
Do not try to use your phone without an
active SIM card installed. If you do, you
may receive an error message and your
phone may exit the RAZ Memory Cell
Phone environment.
The RAZ Memory Cell Phone has one
primary screen, which displays up to six
contacts. The only instances in which
the user leaves the primary screen is
when he or she places a call or receives
a call. When the calls are over, the phone
will automatically go back to the primary
screen.
Furthermore, in keeping with the
philosophy of making the experience
8
as simple as possible, the screen does
not time out. As long as the phone is not
powered off, the screen will always be
visible.
In case you accidentally exit the RAZ
Memory Cell Phone environment and
enter Safe mode, press the power button
and tap “Restart.” After it restarts, select
the RAZ app as the Home app and tap
“Always.” This will bring you back to the
RAZ Memory Cell Phone environment.
Volume
The volume rocker is disabled; volume is
always set to maximum.
Speaker
To make all calls automatically go
to speaker, turn on the toggle under
“Speaker” in the online portal.
9
Making and
Answering Calls
Do not try to make phone calls before
an active SIM is inserted into the phone.
If you do, you may generate an error
and exit the RAZ Memory Cell Phone
environment.
To place a call simply press and hold the
picture of the person you want to call.
Once the call is initiated, you will see a
screen with a hang-up button. Press and
hold the hang-up button if you wish to
hang up.
When you receive a call, you will see
a screen that provides you the option
to either Answer or Hang Up. Select
whichever option applies to you. Again,
you must press and hold.
Voicemail
Consistent with its philosophy of keeping
the phone as simple as possible, the
RAZ Memory Cell Phone does not allow
the user to access voicemail.
Calling 911
To dial 911 simply press and hold the
dedicated button labeled Emergency
911.
You will then see a screen that asks you
to conrm that you want to dial 911.
Press “Yes”, and the 911 call will be
initiated.
11
Raz Emergency Service
The RAZ Emergency Service is an
alternative emergency service to 911.
It is designed to assist those users
who, as a result of their Alzheimer’s or
dementia, imagine emergencies and/
or call 911 repetitively. To initiate an
emergency call simply press and hold
the red button labeled “Emergency.” Calls
will be answered by a private emergency
dispatch agent who will know that the
caller suffers from memory loss and
12
will determine whether to contact 911
guided by this knowledge. Also, when
the user initiates an emergency call, text
messages can be sent to up to three
(3) designated caregivers, providing
caregivers the opportunity to cancel
the emergency call so that 911 is not
contacted.
The RAZ Emergency Service is managed
by the caregiver in the section of the
online portal titled “RAZ Emergency
Service.” The caregiver can enter the
user’s medical information under
“Medical Condition(s)”. This information
is provided to the emergency dispatcher
during a call. Turn on the toggle under
“Text message notication” to send text
messages to up to three (3) contacts.
And add the text message recipient
information under “Contacts who will
receive text messages when the user
initiates an Emergency call.”
The RAZ Emergency Service requires a
subscription. More information about
subscription plans and the activation
process, can be found at https://www.
razmobility.com/shop/
13
Accessing Your Account
in the Online Portal
The caregiver will be able to manage the
phone through a simple online portal.
After the phone is ordered you will receive
an email with the user id and password to
access your account. The user id cannot
be changed but the password can be
changed. The link to the online portal is
https://memorycellphone.razmobility.
com. The online portal will allow you to
do the following:
• Manage contacts, including
assigning contact icons and
uploading contact pictures
• Check the location of the
phone
• Limit incoming calls to
contacts
• Select whether you want the
background of the phone to
be white or black (Dark theme
or Light theme). If possible,
we suggest black since it will
improve battery life.
• Change password
14
• Make calls go to speaker
• Manage the RAZ Emergency
Service
Managing Contacts
You can add up to six contacts in the
portal. You will see six circles, each
representing a contact. To add, delete
or edit a contact, tap the symbol . You
can edit rst name, last name, phone
number and the picture. To add a picture,
tap the Upload button.
15
If desired, you can save a contact with a
picture only, without adding a name.
Phone Location
To obtain the phone’s location, log into
your account in the portal, scroll down
and tap on GPS Location .
You will see a map with up to three pins
identifying the phone’s location. The
location is updated every 15 minutes.
If the phone has not moved in
approximately the last 45 minutes, you
will see one pin. If the phone is moving,
you will see two or three pins, with each
pin representing a location of the phone.
If you click on a pin, you will see the
address and a time stamp indicating the
time that the phone was at that location.
Limiting Incoming
Calls to Contacts
To limit incoming calls to individuals
in the user’s contacts, simply press the
toggle labeled “Limit incoming calls”.
The toggle should appear green like this:
16
To be clear, this option will prevent
the user from receiving calls from
anyone other than his or her contacts in
the portal.
Background Color
The background of the primary screen of
the phone can be set to either white or
back:
17
Notes
RAZ Memory
Cell Phone
User Guide
2020_08_GSM
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