
AUSTRALIAN CONSUMER LAW COMPLIANCE
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure. Please refer to razer.com/warranty for further details.
THE FOLLOWING LIMITED WARRANTY ONLY APPLIES TO AUSTRALIA
Limited Warranty. Razer warrants the Product to be free from defects in
materials and workmanship (subject to the terms set forth herein) when
used normally in accordance with the official documentation for the
applicable Warranty Period from the date of retail purchase. If the Product is,
or contains, a rechargeable battery, Razer does not provide any warranties
for the battery life, as all rechargeable batteries can be expected to lose
charging capacity over time and this is not considered a defect. Your actual
battery life will vary depending on the conditions in which it is used.
Limited Warranty Period. You are eligible for Limited Warranty support for
the following periods of time commencing upon the date of retail purchase
of your Product (“Warranty Period”):
2 yearsRazer Keyboards
All new Products will have the Warranty Periods listed above, subject
to local law. Certain “end of life”, sell out or discontinued Products may
have a shorter Warranty Period; this will be clearly marked at the time of
purchase and the given Warranty Period will be stated at that time. Factory
Refurbished Products will have a Warranty Period of 90 days. If you are
uncertain whether your Product is eligible for Limited Warranty support,
please contact our support team for clarification here.
Exclusions and Limitations. This Limited Warranty does not cover:
(a) software, including (without limitation), (i) the operating system and
software added to the Razer-branded hardware products through our
factory-integration system, (ii) third-party software, or (iii) the reloading
of software, software configurations or any data files;
(b) non-Razer branded products and accessories, even if packaged and sold
with the Product;
(c) problems with and/or damage to the Product caused by using non-Razer
accessories, parts, or components;
(d) damage caused by service (including upgrades and expansions)
performed by anyone who is not officially acting as an employee,
representative or sub-contractor of Razer;
(e) claims arising from any unacceptable use or care of the Product, including
(without limitation) misuse, abuse, negligence, unauthorized modification
or repair, unauthorized commercial use or any operation of the Product
outside Razer’s recommended parameters;
(f) claims arising from external causes, including (without limitation),
accidents, acts of God, liquid contact, fire or earthquake;
(g) Products with a serial number or date stamp that has been altered,
obliterated or removed;
(h) Products for which Razer will not receive payment; or
(i) cosmetic damage and normal wear and tear, including (without
limitation), scratches, dents and chips.
Razer does not warrant that the operation of the Product will be
uninterrupted or error-free.
Remedies under this Limited Warranty. The benefits to the consumer
given by this Limited Warranty are in addition to other rights and remedies
of the consumer under a law in relation to the goods or services to which
this Limited Warranty relates. If an eligible claim on the Limited Warranty
is received by Razer within the applicable Warranty Period, Razer will (at its
sole option) either: (a) repair the Product or the defective parts at no charge,
using new or refurbished replacement parts; (b) provide online Razer Store
vouchers of a value equivalent to the retail purchase price of the Product;
or (c) exchange the Product with a Product that is new or which has been
manufactured from new or serviceable used parts and is at least functionally
equivalent to the original Product. Goods presented for repair may be
replaced by refurbished goods of the same type rather than being repaired.
Refurbished parts may be used to repair the goods. Razer reserves the sole
right to determine whether a claim is eligible and/or whether the Product
is defective. Where the Product is an “end of life” Product model, Razer
may (at its sole option) exchange the Product with a functionally equivalent
substitute model from Razer’s current Product range. Razer has the sole
option to provide any other type of remedy in addition to or in substitution of
the aforesaid remedies. Repaired or exchanged Products shall be warranted
free from defects for a period of ninety (90) days after date of repair or
exchange (as the case may be), or for the remainder of the original Warranty
Period, whichever is longer.
Remedies under Australian Consumer Law. Our goods come with
guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Entire Limited Warranty. No Razer supplier, dealer, agent, or employee is
authorized to alter or extend the terms of this Limited Warranty or to make
any representation whatsoever. Razer reserves the right to amend the terms
of this Limited Warranty at any time without notice.
Help Resources. Before lodging a claim on the Limited Warranty, please
review the online help resources at support.razer.com. If the Product is
still not functioning properly after making use of these resources, please
contact Razer through support.razer.com or your authorized distributor or
dealer. You may be required to assist with the diagnosis process to verify
and ascertain any issues which you may be facing with the Product. Service
options, parts availability and response times may vary depending on the
country in which the Limited Warranty claim is lodged.
How to make a Limited Warranty claim.
IF YOU PURCHASED THE PRODUCT FROM A RAZER RESELLER, PLEASE
CONTACT THE RAZER RESELLER IN REGARDS TO YOUR LIMITED
WARRANTY CLAIM.
If you are unable to return the Product to the Razer reseller for whatever
reason, or if you have purchased the Product directly from Razer at razer.
com, then please follow the steps below:
a. Go to razer.com/email to obtain a Return Merchandise Authorization
Number (“RMA Number”).
b. Note the RMA Number in a visible place on the outside of the Product’s
package.
c. Enclose a Valid Proof of Purchase inside the Product’s package. Please
visit razer.com/warranty for examples of a Valid Proof of Purchase.
d. Send the Product to the following address:
Razer (Asia-Pacific) Pte Ltd
Razer SEA HQ
Attention: Technical Support Department
RMA Number:
(Please note your RMA number here)
1 One-North Crescent, Singapore 138538
DO NOT SEND RAZER ANY PRODUCT WITHOUT A VALID RM A NUMBER.
We advise that you select a method of shipping that is traceable (eg. UPS,
DHL, FedEx). Any expense of claiming under this Limited Warranty will be
borne by the person making the claim (including any shipping and handling
charges in returning the Product to Razer, as well as any applicable customs,
duties or taxes in relation to the claim). If the Product is validly returned
under the terms of this Limited Warranty,
Razer will be responsible for postage expenses for shipping the Product back
to you (but not any customs charges, duties, or taxes). You are responsible
for ensuring that the Product is properly packaged and will bear the full risk
of loss or damage for any Product that is returned improperly packaged. Risk
of loss or damage in the returned Product only passes to Razer when the
Product is received by Razer and Razer shall not be responsible for items lost
in transit to us. In the event that the procedure herein is not followed, Razer
reserves the right to accept the delivery of the Product on such terms that it
may determine at its sole discretion.
Returns Not Covered by this Limited Warranty. If Razer receives a Product
from you that does not meet the requirements of this Limited Warranty,
including (but not limited to) a Product that (a) lacks a valid RMA Number,
(b) is not accompanied by a valid Proof of Purchase, (c) is no longer covered
under the Warranty Period, or (d) does not have a defect covered by this
Limited Warranty, you may be responsible for an assessment fee, return
shipping and handling fees, and other reasonable fees as may be required by
Razer prior to the Product being returned to you.
Software/Data Backup. Repair of the Product may result in loss of data.
It is solely your responsibility to complete a backup of all existing data,
software, and programs on the Product before returning the Product or
receiving technical assistance services from Razer (including telephone
support). RAZER WILL HAVE NO LIABILITY FOR LOSS OF OR RECOVERY OF
DATA, SOFTWARE, PROGRAMS, OR LOSS OF USE OF PRODUCT(S). Under
no circumstances will Razer be responsible for any loss of data, software, or
programs, even if Razer technicians have attempted to assist you with your
backup, recovery or similar services. Any such assistance is beyond the scope
of this Limited Warranty. Following service under this Limited Warranty, your
Product may be returned to you as configured when originally purchased,
subject to applicable updates. You will be responsible for reinstalling all other
data, software and programs.
General. This Limited Warranty applies only to the original purchaser of
the Product and is non-transferable. This Limited Warranty is only valid in
Australia. No Razer reseller, agent, distributor, or employee is authorized
to make any modification, extension or addition to this Limited Warranty.
If any term of this Limited Warranty is held to be illegal or unenforceable,
the legality or enforceability of the remaining terms shall not be affected or
impaired.
This Limited Warranty is being offered to you by:
Razer Inc.
9 Pasteur, Suite 100, Irvine, CA 92618, USA
+1(949) 655-8888
mysupport.razer.com
CERTIFICATION
This product complies with
Appliance Efficiency Program:
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