RCA 25450 User manual

4 Line
Multi-Handset Office System
User’s Guide
Please read this manual before
operating this product for the first time. Model 25450
TM

Important Information
Equipment Approval Information
Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regu-
lations and the Technical Requirements for Telephone Terminal Equipment published by ACTA.
1 Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment. You
must, upon request, provide this information to your telephone company.
The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone
number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of
devices you may connect to your line as determined by the REN, you should contact your local telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and require-
ments adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation instructions for details.
Notes
• This equipment may not be used on coin service provided by the telephone company.
• Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your
local telephone company.
• Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.
• If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm
equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
2 Rights of the Telephone Company
Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that
temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company
may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such
temporary discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission
pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.
The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the opera-
tion of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone
equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service.
Important Information
2

Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference;
and (2) This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are de-
signed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference).
• Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna.
• Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also,
the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is avail-
able from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies.
Hearing Aid Compatibility
This telephone system meets FCC standards for Hearing Aid Compatibility.
US NUMBER IS LOCATED ONTHE CABINET BOTTOM
REN NUMBER IS LOCATED ONTHE CABINET BOTTOM
Licensing
Licensed under US Patent 6,427,009.
Important Information
3

SEE MARKING ON BOTTOM / BACK OF PRODUCT
RISK OFELECTRICSHOCK
DO NOTOPEN
WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSETHIS
PRODUCT TO RAIN
OR MOISTURE.
THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
IMPORTANT
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
CAUTION:
Important Information
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be
installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be
co-located or operated in conjunction with any other antenna or transmitter.”
For body worn operation, this phone has been tested and meets the FCC RF exposure guidelines when used with the belt clip supplied
with this product. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.
4

Introduction
CAUTION: When using telephone equipment, there are basic safety instructions that
should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided
with this product and save them for future reference.
Congratulations on your purchase of the RCA 25450 Telephone System. The RCA
25450 Telephone System was built to satisfy a variety of business and residential
needs. A prominent feature of the RCA 25450 is the two-way radio which gives you
the flexibility to add remote handset phones anywhere there is an A/C electrical
outlet.
The RCA 25450 Telephone System functions like a PBX office system. Calls are
handled in a way that offer similar privacy.
The RCA 25450 is ready to go out of the box. This user guide will cover the basics to
get you started, explain the advanced features of the telephone, and show you how
to tailor the RCA 25450 to your specific needs.
To get the most from your new phone, we suggest that you take a few minutes right
now to read through this user’s guide.
NOTE: The ringer timing in this system may ring in a different sequence than other types of
phone systems connected to the same line(s).
IMPORTANT: In order to use all of the features of this unit, you must subscribe to either the
standard Name/Number Caller ID Service or Call Waiting Caller ID Service. To know who is
calling while you are on the phone, you must subscribe to Call Waiting Caller ID Service.
IMPORTANT: Because cordless phones operate on electricity, you should have at least one
phone in your business or home that isn’t cordless, in case the power goes out.
Introduction
5

Table of Contents
Important InformatIon .............................................................................2
EquIpmEnt approval InformatIon ..............................................................2
IntErfErEncE InformatIon..........................................................................3
HEarIng aId compatIbIlIty ........................................................................3
lIcEnsIng .................................................................................................3
fcc rf radIatIon ExposurE statEmEnt .....................................................4
IntroductIon ............................................................................................5
Important InstallatIon InformatIon...........................................................9
Safety PrecautionS ..............................................................................................9
inStallation GuidelineS........................................................................................9
tElEpHonE Jack rEquIrEmEnts..................................................................10
parts cHEcklIst (basE unIt) ...................................................................11
parts cHEcklIst (cordlEss HandsEt) .......................................................12
pHonE InstallatIon (basE unIt) ..............................................................13
BaSe unit location............................................................................................13
inStallinG BackuP Battery.................................................................................13
inStallinG HandSet ............................................................................................13
inStallinG tHe ac adaPtor................................................................................14
connectinG tHe telePHone line cordS..............................................................14
two 2-line JackS ..............................................................................................15
four 1-line JackS..............................................................................................15
cordlEss HandsEt InstallatIon ...............................................................16
inStallinG tHe cHarGinG cradle and ac adaPtor...........................................16
inStallinG tHe cordleSS HandSet Battery ........................................................16
inStallinG tHe cHarGinG cradle wall Mount.................................................17
reGiSterinG tHe cordleSS HandSet....................................................................17
basE unIt layout ...................................................................................18
basE unIt fEaturEs ................................................................................19
lcd diSPlay .......................................................................................................19
naviGation Button.............................................................................................19
Soft ButtonS......................................................................................................19
Menu SySteM...................................................................................................19
redial Button ....................................................................................................20
line ButtonS ......................................................................................................20
line dedicate......................................................................................................20
Pre-dialinG........................................................................................................20
SPeaker Button ..................................................................................................21
HeadSet Button..................................................................................................21
Mute Button .....................................................................................................21
PaGe Button.......................................................................................................21
flaSH Button ....................................................................................................21
Hold Button .....................................................................................................21
dnd (donot diSturB) Button........................................................................21
exit Button ........................................................................................................22
MeMory ButtonS ...............................................................................................22
Store Button......................................................................................................22
directory............................................................................................................22
intercoM Button................................................................................................22
reSet Button .....................................................................................................22
auto attendant Button.....................................................................................22
voice Mail Button ............................................................................................23
call tranSferrinG..............................................................................................23
Hold MeSSaGe....................................................................................................23
conference callinG ...........................................................................................23
Second incoMinG call.......................................................................................23
caller id ...........................................................................................................23
call waitinG......................................................................................................24
cordlEss HandsEt fEaturEs ....................................................................24
lcd diSPlay (cordleSS HandSet) .....................................................................24
cordleSS HandSet layout..................................................................................25
6

Table of Contents
cordleSS HandSet cHarGinG cradle layout ....................................................26
end/Power Button ............................................................................................27
talk Button........................................................................................................27
Soft ButtonS......................................................................................................27
Menu SySteM (adJuSt SettinGS and reGiStration)........................................27
redial Soft Button............................................................................................27
Pre-dialinG........................................................................................................27
naviGation Button.............................................................................................27
SPeaker Button ..................................................................................................28
HeadSet Jack ......................................................................................................28
Mute...................................................................................................................28
Hold ..................................................................................................................28
exit Button ........................................................................................................28
voice Mail Button ...........................................................................................29
voice Mail indicator liGHt ...............................................................................29
intercoM Button................................................................................................29
call forwardinG ...............................................................................................29
conference callinG ...........................................................................................29
Second incoMinG call.......................................................................................29
caller id ...........................................................................................................30
call waitinG......................................................................................................30
extenSion GrouPS ..............................................................................................30
usIng your rca 25450 pHonE systEm .................................................31
MakinG acall ...................................................................................................31
MakinG acall (BaSe unit)...............................................................................31
redial (BaSe unit).............................................................................................33
MakinG acall (cordleSS HandSet) .................................................................34
receivinG acall (BaSe unit)............................................................................37
call waitinG......................................................................................................38
endinG acall (BaSe unit)................................................................................38
SwitcHinG Between audio ModeS.....................................................................39
PuttinG call(S) on Hold ...................................................................................39
Mute...................................................................................................................40
call forwardinG (cordleSS HandSet)..............................................................41
tranSferrinG acall to anotHer extenSion......................................................42
intercoM callS ..................................................................................................45
MakinG an intercoM call.................................................................................45
receivinG an intercoM call ..............................................................................46
end an intercoM call .......................................................................................47
iGnore and override an incoMinG line or intercoM call ..............................47
PaGinG (BaSe unit)............................................................................................49
voIcE maIl (vm) ..................................................................................50
confiGure voice Mail (BaSe unit)...................................................................50
reSet extenSion PaSSword (BaSe unit)............................................................51
clear all vM Box MeSSaGeS (BaSe unit).........................................................52
voice Mail Box ManaGeMent oPtionS (BaSe unit).........................................52
voice Mail Box ManaGeMent oPtionS (cordleSS HandSet) ...........................57
voice Mail Box ManaGeMent oPtionS (offSite)..............................................59
acceSS voice Mail (BaSe unit) ........................................................................60
acceSS voice Mail (cordleSS HandSet)...........................................................64
acceSS vM (offSite location)..........................................................................67
dIrEctory...............................................................................................69
naviGate directory............................................................................................69
advancEd functIons of your rca 25450 pHonE systEm .......................72
auto attendant (BaSe unit).............................................................................72
confiGure auto attendant (BaSe unit)...........................................................73
Hold MeSSaGe (BaSe unit) ...............................................................................76
SPeed dial (BaSe unit)......................................................................................78
tHree-way conference callS ..........................................................................79
Second incoMinG call .....................................................................................82
extenSion GrouP SettinG (cordleSS HandSet).................................................83
call loG.............................................................................................................84
7

Table of Contents
sEttIngs and adJustmEnt........................................................................87
Menu SySteM .....................................................................................................87
BaSe unit SetuP.................................................................................................88
line dedicate (BaSe unit) .................................................................................89
Sound (BaSe unit).............................................................................................90
cordleSS HandSet SetuP....................................................................................94
reGiSter cordleSS HandSet (BaSe unit and cordleSS HandSet) ....................94
dereGiSter cordleSS HandSet (BaSe unit and cordleSS HandSet).................95
clear cordleSS HandSet id (BaSe unit)..........................................................96
next cordleSS HandSet id (BaSe unit) ........................................................97
Sound (cordleSS HandSet) ...............................................................................98
PHone SettinGS.................................................................................................101
dialinG Prefix ..................................................................................................101
area codeS ..................................................................................................... 102
contraSt (BaSe unit) ..................................................................................... 104
Set tiMe (BaSe unit) ...................................................................................... 104
donot diSturB (dnd) (BaSe unit) ........................................................... 105
auto or Manual line Selection SettinGS (cordleSS HandSet) ................... 106
reSet SySteM (BaSe unit)............................................................................... 108
HeadSet and Belt cliP oPeration................................................................... 109
rePlacinG tHe BatterieS ...................................................................................110
Cordless Handset Battery ..................................................................................110
Handset Memory Retention ............................................................................110
Base Unit Battery................................................................................................. 111
Battery Safety Precautions............................................................................... 111
otHEr InformatIon ...............................................................................112
diSPlay MeSSaGeS ............................................................................................112
Sound SiGnalS .................................................................................................113
troublEsHootIng tIps ............................................................................113
caller id .........................................................................................................114
telePHone .........................................................................................................114
General Product care ....................................................................................116
cauSeS of Poor recePtion...............................................................................116
interference inforMation ................................................................................117
sErvIcE InformatIon .............................................................................118
lImItEd Warranty ................................................................................119
Wall mountIng brackEt tEmplatE for cordlEss HandsEt ..................... 121
accEssory InformatIon (rEplacEmEnt parts) ........................................ 123
8

Important Installation Information
Safety Precautions
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
• Never touch non-insulated telephone wires or terminals, unless the telephone line is disconnected from the network.
• Use caution when installing or modifying telephone lines.
• Temporarily disconnect any equipment connected to the phone such as faxes, other phones, or modems.
Installation Guidelines
• Install the base unit near a telephone (modular) jack and an electrical outlet.
• Avoid sources of noise, such as a window by a busy street, and electrical noise, such as motors, microwave ovens, and fluorescent lighting.
• Avoid heat sources, such as heating air ducts, heating appliances, radiators, and direct sunlight.
• Avoid areas of excessive moisture or extremely low temperature.
• Avoid dusty locations.
• Avoid other cordless telephones or personal computers.
CAUTION: Always disconnect all phone cords from the Base Unit before battery installation or replacement.
INSTALLATION NOTE: Some cordless telephones operate at frequencies that may cause or receive interference with TVs, microwave ovens, and VCRs. To minimize
or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV, microwave ovens, or VCR. If such interference
continues, move the cordless telephone farther away from appliances. Certain other communications devices may also use the 900 MHz frequency for
communication, and, if not properly set, these devices may interfere with each other and/or your new telephone. If you are concerned with interference, please
refer to the owner’s manual for these devices on how to properly set channels to avoid interference. Typical devices that may use the 900 MHz frequency for
communication include wireless audio/video senders, wireless computer networks, multi-handset cordless telephone systems, and some long-range cordless
telephone systems.
INSTALLATION NOTE: If the 25450 Phone System shares a phone line with another type of phone system, the Auto Attendant and Voice Mail features may be
interrupted. You may want to turn off Auto Attendant and Voice Mail for that line.
Connections and Setup
9

Connections and Setup
Telephone Jack Requirements
To use this phone, the user will need either two RJ14 (two line) or four RJ11 (one
line) modular jacks in order to supply this unit with 4 phone lines. The modular jacks
which may look like the one shown here. If you don’t have a modular jack, call your
local phone company to find out how to get one installed.
Modular telephone
line jack
10