RCA 25204 User manual

Two-Line Speakerphone
with Call Waiting Caller ID
User’s Guide
Please read this manual before
operating this product for the
first time.
Model 25204

2
NOTICE: This product meets the applicable Industry Canada technical specifications.
Operation is subject to the following two conditions: (1) This device may not cause
interference, and (2) This device must accept any interference, including interference that may
cause undesired operation of the device.
The equipment must be installed using an acceptable method of connection. The customer
should be aware that compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user
to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of
the power utility, telephone lines and internal metallic water pipe systems, if present, are
connected together. This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact
the appropriate electric inspection authority, or electrician, as appropriate.
NOTES: This equipment may not be used on coin service provided by the telephone company.
Interference Information
This equipment generates and uses radio frequency energy which may interfere with residential
radio and television reception if not properly installed and used in accordance with instructions
contained in this manual. Reasonable protection against such interference is ensured, although
there is no guarantee this will not occur in a given installation. If interference is suspected and
verified by switching this equipment on and off, the user is encouraged to try to correct the
interference by one or more of the following measures: Reorient the radio/television receiver’s
antenna, relocate the equipment with respect to the receiver, plug the equipment and receiver
into separate circuit outlets. The user may also wish to consult a qualified radio/television
technician for additional suggestions. This equipment has been fully tested and complies with
all limits for Class B computing devices pursuant to part 15 FCC Rules and Regulations.
REN NUMBER IS LOCATED ON THE CABINET BOTTOM
Hearing Aid Compatibility (HAC)
This telephone system meets FCC/Industry Canada standards for Hearing Aid Compatibility.
Licensing
Licensed under US Patent 6,427,009.
Important Information

3
Important InformatIon .....................2
Interference InformatIon ............................2
HearIng aId compatIbIlIty (Hac) ...............2
lIcensIng ...................................................2
IntroductIon ....................................5
connectIons and setup.....................6
base layout...............................................6
parts cHecklIst..........................................7
telepHone Jack requIrements......................7
InstallatIon ...............................................7
Important InstallatIon InformatIon ................ 7
InstallIng the phone......................................... 8
attachIng the Desktop peDestal.....................10
Data port........................................................10
Wall mountIng the phone .............................11
programmIng tHe telepHone .....................12
DIsplay language............................................12
manually settIng the Date anD tIme ............12
hour format ..................................................13
lcD contrast.................................................13
lcD BacklIght................................................13
rIng tone........................................................14
key tone Volume ............................................14
call alert tone..............................................15
local area coDe.............................................15
regIonal area coDes .....................................16
flash tIme.......................................................16
neW call InDIcator........................................17
restorIng the Defaults...................................17
telepHone operatIon ......................17
telepHone operatIon.................................17
makIng calls WIth the hanDset....................17
makIng calls WIth the speakerphone ...........18
makIng calls WIth the optIonal heaDset.....18
receIVIng calls WIth the hanDset .................18
receIVIng calls WIth the speakerphone.........18
receIVIng calls WIth the optIonal heaDset ..19
sWItchIng BetWeen the speakerphone, hanDset,
anD heaDset ....................................................19
pre-DIalIng telephone numBers ...................19
call tImer.......................................................19
mute................................................................20
holD ................................................................20
Placing acall on Hold.................................... 20
Releasing acall fRom Hold............................. 20
flash ...............................................................20
reDIal .............................................................20
Volume ............................................................21
RingeR Volume....................................................21
sPeakeRPHone, Handset, and Headset Volume..21
conference......................................................21
Donot DIsturB ..............................................22
VoIce messagIng.............................................22
caller Id ......................................23
caller Id (cId).......................................23
summary screen.............................................23
receIVIng anD storIng cID recorDs .............23
reVIeWIng cID recorDs .................................23
Table of Contents

4
SEE MARKING ON BOTTOM / BACK OF PRODUCT
RISKOFELECTRICSHOCK
DONOTOPEN
WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSETHIS
PRODUCT TO RAIN
OR MOISTURE.
THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
IMPORTANT
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
CAUTION:
saVIng cID recorDs to memory/phone
DIrectory memory..........................................24
DeletIng acID recorD ..................................24
DeletIng all cID recorDs .............................24
DIalIng Back ...................................................24
ifYou PRogRammed YouR local aRea code in tHe
setuP menu........................................................ 24
ifYou did not PRogRam YouR local aRea code
in tHe setuP menu............................................. 25
call WaItIng caller ID .................................25
memory ........................................25
dIrect access memory & dIrectory
memory...................................................25
storIng aname anD numBer In memory .....25
reVIeWIng storeD names & numBers ...........26
changIng astoreD name or numBer...........26
storIng the last numBer DIaleD ...................27
Table of Contents
storIng apause..............................................27
DIalIng astoreD numBer...............................27
chaIn DIalIng..................................................27
DeletIng all DIrectory memory....................28
auto reDIal functIon.....................................28
enhanceD full Duplex speakerphone ............29
preset equalIzer .............................................29
otHer InformatIon .........................30
dIsplay messages.....................................30
troublesHootIng guIde .............................31
general product care..............................32
ren number ...........................................32
telepHone network InformatIon ...............33
servIce ....................................................34
Index.............................................35
accessory InformatIon...................37

5
CAUTION: When using telephone equipment, there are basic safety instructions that should
always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product
and save them for future reference.
Your Caller ID phone stores and displays specific information, provided by your local
telephone company, to subscribers of Caller ID or similar caller identification services.
Your Caller ID phone enables you to:
• Identify callers before you answer the phone.
• View the time and date of each incoming call.
• Record up to 100 Caller ID messages sequentially.
• Know who called while you were away.
To get the most from your new phone, we suggest that you take a few minutes right now
to read through this user’s guide.
IMPORTANT: In order to use this unit, you must subscribe to either the standard Name/Number Caller
ID Service or Caller ID with Call Waiting Service. To know who is calling while you are on the phone, you
must subscribe to Caller ID with Call Waiting Service.
Introduction

6
Base Layout
Menu button
Voice Mail 1/2 buttons
Delete button
Exit button
New Call indicator
Sel/Save
button
Connections and Setup
Format button
4
(Caller ID/4button)
3(directory/
3button)
5/6
(volume +/- buttons)
DND (Do Not
Disturb button)
Auto Redial
button
Flash button
Store button
Confer
(conference button)
Hold button
Line 1/2 buttons
Headset button Preset EQ
button Mute button
Dial button
Speaker
button
Microphone
# PAUSE
button

7
Handset cord Line cords AC power adaptor
Modular telephone
line jack
Wall plate
Base Handset
Parts Checklist
Make sure your package includes the following items:
Telephone Jack Requirements
To use this phone, you will need one RJ14C or two
RJ11C type modular phone jacks, which might look
like the one pictured here, installed in your home/
office.
Installation
Important Installation Information
• Never install telephone wiring during a lightning
storm.
• Never touch uninsulated telephone wires or
terminals, unless the telephone line has been
disconnected at the network interface.
• Use caution when installing or modifying
telephone lines.
• Never install telephone jacks in wet locations
unless the jack is specifically designed for wet
locations.
Connections and Setup

8
Installing the Phone
1. Choose an area near an electrical outlet and
telephone wall jack. Your phone should be placed
on a level surface, such as a table top or desk.
2. Install 4 AAA-size alkaline batteries (not
included) for back up power in the event of a
power failure.
CAUTION: Unit will not work if electrical power
fails and batteries are depleted or not installed.
Therefore it is important that you replace them
when “REPLACE BATTERY” shows in display in order
to maintain unit operation. As a precaution, you
may want to write down any stored information you
do not want erased.
• Open the battery compartment door located on
the bottom of the phone by inserting a flathead
screw driver into the battery door latch area and
gently tilting the screw driver away from the
battery door to release the latch.
• Insert the batteries as shown on the diagram
inside the battery compartment.
• Snap the battery compartment door back into
place.
IMPORTANT: If you are not going to use the telephone for
more than 30 days, remove the batteries because they can
leak and damage the unit.
3. Connect the AC power adaptor to an electrical
outlet and the DC connector to the back of the
base.
CAUTION: To reduce risk of personal injury, fire, or
damage use only the 5-2719 power adaptor listed
in the user’s guide. This power adaptor is intended
to be correctly orientated in a vertical or floor
mount position.
Connections and Setup

9
If you have two telephone lines installed on a single jack, plug one end
of the straight telephone line cord into the jack marked LINE 1+2 on
the back of the base. Plug the other end into the 2-line wall jack.
If you have two separate telephone line jacks, plug one telephone line
cord into the jack marked LINE 1+2 and another cord into the jack
marked LINE 2. Plug the other end of each line cord into separate wall
jacks.
NOTE: To use two line, you must have two telephone lines with unique telephone
numbers. If you only have one telephone line, this phone will still operate, but
only as a single line telephone.
5. Connect the handset cord:
Plug one end of the coiled handset cord into the side of the base and
the other end into the jack on the handset, and place the handset in
the cradle.
6. Check for a dial tone. Lift the handset and listen for a dial tone. If
you hear a dial tone, the phone is properly installed.
Connections and Setup
3
4
5
6
4. Connect the telephone line cords:

10
Attaching the Desktop Pedestal
1. Turn the phone over so that the bottom of the base is facing up and the end with
data port and line jacks is pointing away from you.
2. Turn the desktop pedestal so that the side with four rectangle rubber feet is facing
you.
3. Insert the tabs on the pedestal into the two lower slots on the bottom of the base,
then push the pedestal downward until the tabs on the top of the pedestal snap (lock)
into place.
Connections and Setup
Data Port
This phone has a DATA PORT jack to connect an auxiliary phone device, such as a fax
machine, computer modem, answering machine, or even a cordless phone.
The DATA PORT switch on the back of the phone controls the DATA PORT jack so you can
choose line 1 or line 2.
A
B

11
Use the DATA PORT jack to hook up your fax machine, for example, and then set the DATA
PORT switch to 2 in order to receive faxes on the phone number for line 2.
Connections and Setup
If you are talking to someone on line 2 and want them to fax something to you, change
the DATA PORT switch to 1 and give him the phone number for line 1. Your fax machine
can now receive calls on line 1.
IMPORTANT: Be sure to switch the fax machine back to the normal line when you are done because
outside callers who may not know that you have multiple lines will not be able to reach your fax
machine if they dial the normal fax line.
Wall Mounting the Phone
1. Remove the desktop stand from the base of the phone if it is already attached to the
base unit.
2. Thread the AC adaptor cord through the cord channel on the bottom of the phone.
3. Connect the line cord to the wall jack and the phone.
4. Slip the mounting circles on the bottom of the phone over the wall plate posts and
firmly slide the unit down into place.
5. Plug the AC adaptor cord into the power outlet.

12
Programming the Telephone
Display Language
You may set the display language to English, French, or Spanish. The default is English.
1. Press the MENU button.
2. Use the 5or 6button to scroll to DISPLAY SETTING.
3. Press Sel/Save.
4. Use the 5or 6button to scroll to LANGUAGE.
5. Press Sel/Save.
6. Use the 5or 6button to select the language.
7. When finished, press Sel/Save to save. To start over, press EXIT to return to the main
menu and repeat step 2.
Manually Setting the Date and Time
NOTE: If you do not manually set the time and date, it is automatically set when you receive
your first Caller ID call. The unit resets the hour and minute each time a call is received.
1. Press the MENU button.
2. Use the 5or 6button to scroll to DISPLAY SETTING.
3. Press Sel/Save.
4. Use the 5or 6button to scroll to TIME & DATE.
5. Press Sel/Save. The cursor moves to the Date field.
6. Use the 5or 6button to scroll to the desired Month.
7. Press Sel/Save to save.
8. Use the 5or 6button to select the Date.
9. Press Sel/Save to save. The cursor moves to the Hour field.
10. Use the 5or 6button to select the Hour AM/PM.
11. Press Sel/Save to save. The cursor moves to the Minute field.
12. Use the 5or 6button to select the Minute.
13. Press Sel/Save to save. To start over, press EXIT to return to the main menu and repeat
step 2.
Connections and Setup

13
Hour Format
You can set the clock for either 12-hour or 24-hour (military) format. The default is 12
hour.
1. Press the MENU button.
2. Use the 5or 6button to scroll to DISPLAY SETTING.
3. Press Sel/Save.
4. Use the 5or 6to scroll to HOUR FORMAT.
5. Press Sel/Save.
6. Use the 5or 6to scroll between 12 HOUR and 24 HOUR.
7. Press Sel/Save to save. To start over, press EXIT to return to the HOUR FORMAT menu.
LCD Contrast
1. Press the MENU button.
2. Use the 5or 6button to scroll to DISPLAY SETTING.
3. Press Sel/Save.
4. Use the 5or 6button to scroll to LCD CONTRAST.
5. Press Sel/Save button.
6. Use the 5or 6button to adjust the LCD contrast.
7. Press Sel/Save to save. To start over, press EXIT to return to the LCD CONTRAST menu.
LCD Backlight
1. Press the MENU button.
2. Use the 5or 6button to scroll to DISPLAY SETTING.
3. Press Sel/Save.
4. Use the 5or 6button to scroll to LCD BACKLIGHT.
5. Press Sel/Save button.
6. Use the 5or 6button to select AUTOMATIC or ALWAYS ON.
Connections and Setup

14
NOTE: If you select the option AUTOMATIC, the LCD will be turned on during incoming call or when a
button is pressed. If you select the option ALWAYS ON, the LCD backlight will become always turned on.
7. Press Sel/Save to save. To start over, press EXIT to return to the LCD BACKLIGHT menu.
Ring Tone
Each line can have its own ring tone selection.
1. Press the MENU button.
2. Use the 5or 6button to scroll to SOUND SETTING.
3. Press Sel/Save button.
4. Use the 5or 6button to scroll to RING TONE.
5. Press Sel/Save button.
6. Press 3or 4to select L1 or L2 for ring tone change.
7. Then, use the 5or 6button to scroll the tone selection. There are 7 ring tones for
you to select from.
8. Press Sel/Save to save. To start over, press EXIT to return to the SOUND SETTING
submenu and repeat step 5.
Key Tone Volume
1. Press the MENU button.
2. Use the 5or 6button to scroll to SOUND SETTING.
3. Press Sel/Save button.
4. Use the 5or 6button to scroll to KEY TONE VOL.
5. Press Sel/Save button.
6. Use the 5or 6button to scroll to OFF, Low or High.
7. Press Sel/Save button to save. To start over, press EXIT to return to the KEY TONE VOL
menu.
Connections and Setup

15
Call Alert Tone
When the call alert tone is turned ON, you hear a call alert tone when you are on the
phone and you receive a call on the other line. If you prefer to have incoming calls not
interrupt or disturb your ongoing conversation, set the Call Alert Tone to OFF. The default
is ON.
1. Press the MENU button.
2. Use the 5or 6button to scroll to SOUND SETTING.
3. Press Sel/Save button.
4. Use the 5or 6button to scroll to CALL ALERT.
5. Press Sel/Save button.
6. Use the 5or 6button to scroll to ON or OFF.
7. Press Sel/Save to save. To start over, press EXIT to return to the CALL ALERT menu.
Local Area Code
1. Press the MENU button.
2. Use the 5or 6button to scroll to PHONE SETTING.
3. Press Sel/Save button.
4. Use the 5or 6button to scroll to AREA CODE.
5. Press Sel/Save. ENTER DIGIT is displayed.
6. Use the touch-tone pad to enter your area code.
NOTE: If you make a mistake, press DELETE to clear all three digits and re-enter the area code.
7. When finished, press Sel/Save to save. To start over, press EXIT to return to the AREA
CODE menu and repeat step 4.
Connections and Setup

16
Regional Area Codes
Depending on your area, you may need to set regional area codes. These are needed in
order for the phone to determine the number format to display when a valid CID signal is
received. Calls received that match any of the regional area codes display as 10 digits. If
the number is not displayed correctly, the phone may not be able to dial back the number.
You can store up to 6 regional area codes.
You may need to use this feature if you have:
• Multiple area codes
• Overlapping area codes
• Areas that require 10-digit dialing.
1. Press the MENU button.
2. Use the 5or 6button to scroll to PHONE SETTING.
3. Press Sel/Save button.
4. Use the 5or 6button to scroll to REGIONAL CODE.
5. Press Sel/Save.
6. Use the 5or 6to scroll to desired code #.
7. Use the touch-tone pad to enter the code. Press DELETE to clear and re-enter all three
digits.
8. When finished, press Sel/Save to save and return to REGIONAL CODE.
Flash Time
Depending on the services you have with the phone company, you may need to adjust the
flash timing. It can be set to 100ms or 600ms. The default is 600ms.
1. Press the MENU button.
2. Use the 5or 6to scroll to PHONE SETTING.
3. Press Sel/Save.
4. Use the 5or 6to scroll to FLASH TIME.
5. Press Sel/Save.
6. Use the 5or 6to scroll to the desired setting.
7. Press Sel/Save to save. To start over, press EXIT to return to the FLASH TIME menu.
Connections and Setup

17
New Call Indicator
1. Press the MENU button.
2. Use the 5or 6button to scroll to PHONE SETTING.
3. Press Sel/Save.
4. Use the 5or 6button to scroll to NEW CALL LED.
5. Press Sel/Save.
6. Use the 5or 6button to select on or off.
NOTE: If you select ON, the New Call Indicator will flash after the phone receive a new caller ID. If it is
OFF, the New Call Indicator will stay at off status even a new caller ID is received.
7. Press Sel/Save to save. To start over, press EXIT to return to the NEW CALL LED menu.
Restoring the Defaults
This feature allows you to reset all the menu settings to the original default settings.
1. Press the MENU button.
2. Use the 5or 6to scroll to RESTORE SETTING.
3. Press Sel/Save.
4. Use the 5or 6to scroll to YES.
5. Press Sel/Save to save. To start over, press EXIT to return to the RESTORE SETTING menu.
Telephone Operation
Making Calls with the Handset
1. Pick up the handset and the phone automatically selects an open line.
2. Wait for a dial tone.
3. Dial a phone number.
4. Hang up the handset when finished.
Telephone Operation

18
Making Calls with the Speakerphone
1. Press the SPEAKER button and the phone automatically selects an open line.
2. Wait for a dial tone.
3. Dial a phone number.
4. Press SPEAKER when finished.
Making Calls with the Optional Headset
1. Connect a headset to the HEADSET jack on the right side of the base.
2. Adjust the headset to rest comfortably on top of your head and over your ear.
3. Move the microphone to approximately 2 to 3 inches from your mouth.
4. Press the HEADSET button, and the phone automatically selects an open line.
5. Wait for a dial tone.
6. Dial a phone number.
7. Press HEADSET when finished.
NOTE: To converse using the headset, the handset must be placed in the cradle.
Receiving Calls with the Handset
When the phone rings, the corresponding line’s indicator flashes rapidly.
1. Pick up the handset (your phone automatically selects the ringing line).
2. When you are finished, hang up the handset.
Receiving Calls with the Speakerphone
When the phone rings, the corresponding line’s indicator flashes rapidly.
1. Press the SPEAKER button. The speakerphone turns on and automatically selects a line.
2. When you are finished, press SPEAKER.
Telephone Operation

19
Receiving Calls with the Optional Headset
When the phone rings, the corresponding line’s indicator flashes rapidly.
1. Press the HEADSET button, and the phone automatically selects the line using
the headset.
2. When you are finished, press HEADSET.
NOTE: Whether you are making or receiving a call, the caller is disconnected if you press another line
without putting the call on hold first.
NOTE: To converse using the headset, the handset must be placed in the cradle.
Switching Between the Speakerphone, Handset, and Headset
To switch to the speakerphone, press SPEAKER. The speakerphone indicator turns on.
To switch to the handset, pick up the handset. The speakerphone or headset turns off.
To switch to the headset, press HEADSET. The headset indicator turns on. Place the
handset in the cradle.
Pre-Dialing Telephone Numbers
Pre-dialing lets you enter , check , and edit a telephone number before engaging the line.
There are several ways to pre-dial a telephone number:
• Manually enter the telephone number, or
• Press one of the 16 memory location buttons, or
• Press DIR, followed by the 5or 6button to search the phone book memory.
• Press CID, followed by the 5or 6button to scroll the CID memory, or
• Press the Redial button.
Then -
1. Press the DIAL button. The phone automatically selects a line and turns on the
speakerphone.
2. Dial the number showing in the display.
Call Timer
During a phone conversation, a built-in call timer displays the length of the call in
minutes and seconds. When the call is finished, total time shows in the display for about
10 seconds. A call is timed even while it is on hold.
Telephone Operation

20
Mute
To have a private, off-line conversation, use the MUTE feature. The party on the telephone
line cannot hear you. A conversation can be muted during speakerphone, handset, or
headset use.
1. Press MUTE. The mute indicator turns on.
2. Press MUTE to cancel and return to your phone conversation.
NOTE: Switching from speakerphone to handset or headset cancels mute.
Hold
Placing a Call on Hold
1. Press HOLD. The indicator for the line on hold flashes blue.
2. Hang up or press another line button.
Releasing a Call from Hold
Press the line button for the call on hold. The phone automatically goes into
speakerphone mode.
NOTE: If you want to change modes, lift the handset to switch to the handset, or press the HEADSET
button to use the headset.
Flash
Use the FLASH button to activate custom calling services such as Call Waiting, which is
available through your local telephone company.
Redial
To quickly redial the last number you dialed (up to 32 digits):
1. Pick up the handset, or press SPEAKER or HEADSET.
2. The line is selected automatically.
3. Wait for a dial tone.
4. Press Auto Redial.
Telephone Operation