RDM Connect EC9001 User manual

RDM Connect™ Installation Guide
Revision B

RDM Connect™ Installation Guide Rev. B
Revised: November 30, 2012
© 2012 RDM Corporation
This manual, the RDM Connect™ Installation Guide, is intended for all units belonging to the Connect family of products.
Trad em ar ks
RDM Connect is a trademark of RDM Corporation. RDM and the RDM logo are registered trademarks of RDM Corporation. All other brand names and trademarks appearing in this
guide are the property of their respective holders.
All rights reserved. No part of this document may be reproduced in any form without the written consent of RDM Corporation.
Part Number
302935
RDM Corporation
www.rdmcorp.com

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Contents
Compliance Statements .................................................................................................................................. 1
Introduction ...................................................................................................................................................... 3
RDM Connect Models and Features ............................................................................................................... 4
Setting Up the RDM Connect Scanner ............................................................................................................ 5
Operating the Scanner .................................................................................................................................. 17
Maintaining the RDM Connect Scanner ........................................................................................................ 22
Troubleshooting ............................................................................................................................................. 24
Specifications ................................................................................................................................................ 25
Warranty Information ..................................................................................................................................... 27

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1
Compliance Statements
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.
Warning: Changes or modifications not expressly approved by RDM could void the user’s authority to operate the equipment.
All units covered by this manual have no user-serviceable parts inside. In the event repairs are ever needed to any RDM product, they should be
performed by RDM Corporation or an authorized representative of RDM Corporation. For information please contact RDM Corporation,
4-608 Weber Street North, Waterloo, Ontario, Canada N2V 1K4, at 1-800-567-6227, or RDM’s US service agent below.
US Service Agent
William Buser
[phone]
[email protected]

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3
Introduction
The RDM Connect™ scanner is a cost-effective, feature-rich, source item image and card processing solution. Using RDM’s
industry leading progressive MICR method and imaging technology, the RDM Connect scanner is ideal for Check
Electronification, Check Cashing, and Walk-in Bill Payment applications. The RDM Connect scanner provides Remote Deposit
Capture features as well as features that are suitable for card-based processing.
Requirements
• The RDM Connect unit is for indoor use only. Keep the RDM Connect dry; avoid areas of high humidity.
•Do not remove any cabinetry other than the areas specified in this guide. Removing cabinetry other than the areas specified in
this guide will void the warranty.
Recommendations
• This unit may be installed and configured by a distributor (reseller) other than the original manufacturer. Record all distributor
contact information for future reference.
•Save the original box and packing material. Reuse them if the unit must be shipped to a new location.
•Position the unit so that the operator has easy access to the document path and a clear view of the LED. Do not put the unit
close to a heat source, in direct sunlight, or close to any device that can emit electromagnetic interference, such as a computer
monitor or power adapter.

4
RDM Connect Models and Features
The RDM Connect scanner comes in several different models. Each model includes a certain set of features. Compare your model
to the following list to determine which features are included with your scanner.
RDM Connect Launch Button
The RDM Connect scanner launch button is a hotkey that can be set to open a
document or Web site, or start an application. Your RDM Connect launch button has
been configured according to the requirements of your application.
Developers can find information about programming the launch button in the Help
File that is included with the ADK.
In addition, the launch button indicates the status of the scanner with its illuminated
LED. For more information, see “Status Signals” on page 20.
The launch button is labelled with the RDM Connect logo. If you want your own logo
applied to the launch button, contact your solution provider or reseller for details.
Model Description
EC9001 Auto-Feed scanner (Franker and Card Scan Enabled
EC9002 Auto-Feed scanner (Franker and Card Scan Enabled) with MSR
EC9003 Auto-Feed scanner (Franker and Card Scan Enabled) with Endorser
EC9004 Auto-Feed scanner (Franker and Card Scan Enabled) with Endorser and MSR
EC9011 Single Feed scanner (Franker and Card Scan Enabled
EC9012 Single Feed scanner (Franker and Card Scan Enabled) with MSR
EC9013 Single Feed scanner (Franker and Card Scan Enabled) with Endorser
EC9014 Single Feed scanner (Franker and Card Scan Enabled) with Endorser and MSR

5
Setting Up the RDM Connect Scanner
To set up the RDM Connect scanner, do the following:
• Choose a Location
• Unpack the Shipping Box
• Inspect the Unit’s Features
• Insert the Franking Acknowledgement Printer and Endorser
Inkjet Printer Cartridges, if they are included on your scanner.
Choose a Location
Locate your scanner in a place that:
• Has a flat surface, such as a counter top or table.
• Is convenient for the scanner operator.
• Offers adequate ventilation and protection from elements such as heat, dust, oil, or moisture.
• Is close to the hosting PC (USB 2.0 high speed connection required).
• Is close to a power supply.
Unpack the Shipping Box
1. Open the top of the box.
2. Remove and unwrap the items.
3. Save the box and packing material for future use.
Check List
Your shipping box should include the following items:
• RDM Connect scanner
• USB cable
• Power supply
• (Optional) Franking and acknowledgement printer
• (Optional) Inkjet cartridge

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Inspect the Unit’s Features
Driver’s License or
ID Card Entry
Imaging Slot
Insertion Hopper
Exit Pocket
Application Launch
Button and Scanner
Status LED
3-Track Bi-directional
Magnetic Stripe Reader
Insertion Extension
Exit Extension

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Internal Components
Inside the Front Cover - Side View
The document feeder is on auto-feed models only.
Application Launch
Button and Diodes
Image Sensor (Closed)
Document Feeder
Driver’s License or
ID Card Entry
Imaging Slot
Insertion Hopper
MICR Head

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Inside the Front Cover - Back View
Driver’s License or ID Card
Entry Imaging Slot
Metal Plate (aligns with hole in
franker cartridge)
Franker Cartridge
Connection Ports
Franker Cartridge Latch

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Inside the Front Cover and Endorsement Printer Cover - Top View
Magnetic Stripe Reader
Driver’s License or ID Card
Entry Imaging Slot
Image Sensor and Panels
(Closed)
Exit Pocket
Application Launch
Button and Diodes
Document Track
Front (extensions retracted)
Back
Insertion Hopper
Franking Acknowledgement
Printer
Inkjet Printer Cartridge

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Connection Ports
USB Hub
Ports
USB Power On/Off
Switch
K-Slot
Connector Description
USB Hub Ports Use this port to connect optional peripheral devices such as a PIN entry device, or to recharge a mobile device such as a
phone.
USB High-speed 2.0 (480 Mb/s). Use this port to connect to a PC.
Power Connect the power adaptor to this port. You must use the RDM A to B connector.
On/Off Switch Powers the scanner on or off independent of the PC.
K-Slot The K-Slot or Kensington®Security Lock lets you secure the unit with a cable (not provided) that locks into the slot to prevent
the unit from falling. Cables can be purchased from your local computer supply store.

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Removing the Covers
RDM Connect scanner has two covers that can be removed in order to clean the image sensor, replace cartridges, or clear paper
jams.
Front Cover
Remove the front cover when you need to clear paper jams, replace
the franker cartridge, or to clean the image sensor.
1. Pull the extension forward.
2. Grasp the front and the back end of the front cover.
3. Gently pull the cover upwards until it detaches from the
scanner.
To replace the front cover:
1. Make sure the extension is pulled out.
2. Carefully place the front cover over the scanner assembly; make sure that the cover is overlapping the assembly correctly.
3. Gently push the cover down until it snaps into place.
Caution:
Before you replace the front cover, make sure the extension is
pulled forward; otherwise, you might damage the front cover.

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Endorsement Printer Cover
Remove the endorsement printer cover when you need to clear paper jams,
to insert or replace the Endorser Inkjet Printer Cartridge, or to clean the
image sensore.
1. Grasp the top of the endorsement printer cover.
2. Gently pull the cover upwards until it detaches from the scanner.
To replace the endorsement printer cover:
1. Carefully place the endorsement printer cover over the scanner
assembly; make sure that the cover is overlapping the assembly
correctly.
2. Gently push the cover down until it snaps into place.
Insert the Franking Acknowledgement Printer and
Endorser Inkjet Printer Cartridges
The Franking Acknowledgement Printer Cartridge is an ink stamp that defaces the front of each check with a “Electronically
Presented” message. All models are franking-enabled; the franking acknowledgement printer must be purchased as a separate
consumable.
The Endorsement Inkjet Printer places user-defined text on the rear of the source item or check. The Endorsement Inkjet Printer is
an optional feature. The Endorsement Inkjet Printer Cartridge is included with your unit. Replacements can be purchased by
contacting your solution provider or reseller.
Follow the directions to insert the cartridges into the scanner unit.
Caution:
• Ink may be harmful if swallowed.
• Avoid contact with eyes.
• Damage to the unit or the cartridge resulting from modifying the cartridge is not the responsibility of RDM.
• The ink cartridge is not refillable.
• Not licensed for modifications.
• RDM can change product designs, features, or specifications at any time.

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Replacing the Franking Acknowledgement Printer Cartridge
1. Remove the front cover.
2. Lift the franker latch.
3. Grasp the tab on the franker cartridge and lift it up and out.
4. Insert the new franker cartridge by aligning the hole on the back of the cartridge with the metal plate.
5. Make sure that the franker cartridge is in an upright level position so that the franker latch can close over it.
You might have to push the metal tab in gently to allow the franker latch to swing properly over the franker cartridge tab.
6. Lower the latch over the franker cartridge, and then gently press the latch down until it snaps into the closed position.
7. Replace the front cover.

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Replacing the Franking Acknowledgement Printer Cartridge
123
456

15
Replacing the Endorser Inkjet Printer Cartridge
When you place the new inkjet cartridge into the holder, make sure that you insert it at the angle described in the following steps. If
you do not insert the cartridge properly, it might not make contact with the item when it is scanned.
1. Remove the endorsement printer cover.
2. With one hand, gently pull the inkjet latch forward.
3. With the other hand, remove the inkjet cartridge.
4. To insert the new inkjet cartridge, pull the inkjet latch back.
5. Place the inkjet cartridge into the holder at an angle so that the back of the cartridge is lower than the front of the cartridge.
6. Holding the inkjet cartridge at an angle, push it down into the holder until the cartridge snaps into place.
7. Make sure there is no gap between the inkjet cartridge and the endorsement channel.
8. Replace the endorsement printer cover.
Inkjet Latch Insert the inkjet printer cartridge at an angle

16
Connecting the Power Cord
1. Align the flat side of the power connector so that it is facing up.
2. Insert the round end of the power cord into the power port on the back of the scanner.
Make sure that the connector is pushed in completely; it should click into place.
3. Plug the power connector into the power adapter.
4. Plug the metal-pronged end of the power adapter into an electrical power outlet.
The LED lights up, and cycles through red and green.
When the LED is solid green, your unit is powered on.
Disconnecting the Power Cord
The power connector has a sleeve on it that secures it to the unit. The security sleeve prevents the power connector from being
pulled out of the unit accidently.
1. Hold the unit in place with one hand to prevent the unit from falling.
2. With your other hand, slide the security sleeve on the power connector back.
3. While you hold the security sleeve back, firmly pull the power connector away from the unit until it is disconnected.
Drivers
The drivers for your scanner are installed when you install your PC application. There are many applications that support the
RDM Connect scanner; most are available from third-party vendors.
If you are not sure where to acquire your PC application, check with the reseller from whom you purchased your scanner, your
bank, or your service provider.
Caution:
Disconnecting the power source while the terminal is processing a transaction might cause data loss.