Real i Series User manual

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REAL i-Series®
USER MANUAL
i-Series™

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Table of Contents
Purpose of Device 3
Device Description 3
• REAL i-Series Components 3
Indication for Use 3
Contraindications 3
General Warnings and Precautions 3
Potential Adverse Effects/Events 4
Getting Started 4
• Charging the Headset 4
Setting Up REAL i-Series 5
• Turning on the Headset 5
• Wearing the Headset 5
• Adjusting the Volume 5
• Adjusting the Interpupillary Distance (IPD) 5
Using REAL i-Series 6
• Onboarding Tutorial Overview 6
• Navigating REAL i-Series 6
• Selecting and Launching Apps & Experiences 6
• Connecting to Wi-Fi 7
• REAL Connect™7
• How to Receive App or System Updates 10
Putting Away REAL i-Series 11
• Cleaning and Maintenance 11
Traveling with REAL i-Series 11
Disposing REAL i-Series 11
Troubleshooting Information 11
Technical Specification 12
Symbols Glossary 12
Technical Information 13

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CAUTION: PLEASE READ ALL INSTRUCTIONS PROVIDED IN THIS USER MANUAL.
PURPOSE OF DEVICE
REAL i-Series is a virtual reality system designed to support general wellness through
immersive virtual experiences. REAL i-Series applications (apps) can be shared
remotely with friends and family via the REAL Connect and REAL Remote™feature.
DEVICE DESCRIPTION
REAL i-Series Components:
1. Virtual Reality (VR) Headset: Allows you to experience REAL i-Series apps in
the virtual world.
2. Charging Adapter and Cable for Headset: Allows charging of the VR headset.
3. Headset Controller: Provides access to advanced settings.
Note: Only to be used in certain troubleshooting and administrative tasks by
REAL®Product Tech Support specialists.
• 2✕AAA batteries: Required to turn on controller
If you’re missing any components, please contact REAL Product Tech
Support at 1.855.732.5797 or [email protected]. The
REAL i-Series is a Type BF Applied Part. The full expected latency of the
device, including movement detection, processing, and visual representation
is 35 milliseconds or less. This value is considered minimal and sufficiently
low enough so that movement can be quickly detected.
INDICATION FOR USE
REAL i-Series is a virtual reality system designed to support general wellness
through immersive virtual experiences.
CONTRAINDICATIONS
There are no known contraindications of REAL i-Series.
GENERAL WARNINGS AND PRECAUTIONS
If you experience motion sickness, dizziness, headache, eye strain, or fatigue when
using the system, stop using the system immediately and contact your
healthcare provider.
Use caution when using this device if you have a history of inner ear issues that
might cause vertigo or motion sickness.
Before performing activities with the system, make sure to remove all surrounding
obstacles within two feet to ensure a safe environment. Be aware of the limitations in
range of motion and avoid excessive gestures to prevent injuries. It is recommended
to sit at all times when using the system to avoid trips and falls.
Headset tracking may be lost or compromised if large objects obscure the headset.
Ensure the product is used in a well-lit area.
Avoid sitting in front of mirrors and reflective surfaces while system is in use.
Do not continue to use the system if components start to overheat (exceed 105.8 °F
or 41 °C).
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1Power button
2LED (Status light)
3USB Type-C connector
4Tracking sensors
5Back head support
6Adjustment dial
7Adjustment head strap
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Back
Front
1Speaker
23.5 mm headset jack
3Volume buttons
4Face cushion
5Microphone
6IPD adjustment slider
7Proximity sensor

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To avoid risk of electric shock, only plug the device into a grounded outlet and
always unplug the device before cleaning it.
In the event of electromagnetic disturbances such as when the system is used in
close proximity to RF transmitters or receivers, the performance of the REAL i-Series
may be affected.
Do not drop the system. The headset and headset controller may suffer damage
when dropped or struck against another object. Do not allow liquid products to be
near any system component.
Do not use the device adjacent to other equipment because it could result in
improper operation. If such use is necessary, this equipment and the other
equipment should be observed to verify that they are operating normally.
Do not tamper with or modify any component.
Use of accessories, transducers, and cables other than those specified or provided
by the manufacturer of this equipment could result in increased electromagnetic
emissions or decreased electromagnetic immunity of this equipment and result
in malfunction.
Periodically inspect equipment, electrical cords, and cables for damage or signs of
wear. Do not use damaged components, and replace as needed.
Accessories such as power adapters and cables should only be replaced with
identical accessories to that of the REAL i-Series. Any changes or replacements of
accessories will likely impact compliance of REAL i-Series.
Make sure the device is used on a secure network to ensure the security of any data
processed by the device.
POTENTIAL ADVERSE EFFECTS/EVENTS
Visual stimulation through head-mounted displays has a small possibility of
provoking an epileptic seizure. Should this occur, stop using the device immediately
and contact your healthcare provider.
Other possible complications include, but are not limited to, the following:
claustrophobia, discomfort, disorientation/vertigo/dizziness, drowsiness, eye strain,
falls or fractures, headache/migraine, insomnia, light-headedness, motion sickness,
nausea, pain, seizure, repetitive strain injury, vision problems, skin irritation.
Should any of the above occur, stop using the device immediately and contact your
healthcare provider.
GETTING STARTED
Charging the Headset
1. Insert the small end of the charging cable into the USB port located on the
top side of the headset.
2. Connect the other end of the charging cable into the adapter.
3. To start charging the headset, connect the power adapter to a power outlet.
An orange LED light will appear when the headset is charging.
4. LED light becomes solid white when fully charged. Full charge requires
approximately 60 minutes.
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Solid white: Headset fully charged.
Dim white: Headset on standby.
Solid Orange: Headset charging.
Flashing white: Headset booting up.
Flashing orange: Battery level low.
Headset LED Status

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SETTING UP REAL i-Series
Turning on the Headset
1. After the headset is fully charged, unplug the charging cable from
the headset.
2. Power on the headset by holding down the top button for approximately 2
seconds. A flashing white light will appear on top of the headset.
Wearing the Headset
1. Loosen the straps located on the top of the headset.
2. Loosen the back head support using the adjustment dial.
3. Wear the headset, then pull down the back head support until it rests at the
base of your head.
a. If you have long hair, position the back head support above the base of
your head.
4. Tighten the straps on top and turn the adjustment dial to tighten the back
head support, until the fit is comfortable.
Note: Eyeglasses and hearing aids can be worn during system use.
Adjusting the Volume
Audio can be heard via the headset’s built-in speakers or by plugging in wired
headphones (or earphones) with a 3.5 mm connector in the headphone jack located
on the bottom side of the headset.
• To adjust the volume of the speakers or headphones, press the volume button
at the bottom of the headset.
Adjusting the Interpupillary Distance (IPD) on the Headset
To avoid blurry and out-of-focus virtual experiences, adjust the IPD of the headset
lenses using the adjustment slider on the underside of the headset.
1. With the headset on, move the adjustment slider towards the left or right until
the view is clear and focused.
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Hold power button
until headset turns ON

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USING REAL i-Series
Onboarding Tutorial Overview
The onboarding tutorial is recommended for first-time REAL i-Series users. Follow
the prompts on the screen to complete the tutorial.
The tutorial reviews the following:
1. How to adjust the headset
2. How to view an experience using REAL i-Series
3. Main menu walkthrough
a. Location of buttons
i. REAL Connect
ii. Wi-Fi menu
iii. Repeat Onboarding Tutorial
b. Location of indicators
i. Headset battery status indicator
c. App menu
Navigating REAL i-Series
REAL i-Series features two intuitive navigation options
• Navigating with Gaze-Select
• Navigating with Voice
Navigating with Gaze-Select
How to make a selection
1. Look at the selection icon.
2. A yellow Gaze-Circle will follow your gaze.
3. To select, place the Gaze-Circle on the selection icon and hold until the
progress circle completes.
Navigating with Voice
How to navigate with voice*
1. Select voice command icon in the main menu.
2. When prompted, select ‘Yes, turn on Voice Commands.’
3. To navigate, say “Hey REAL” + “(select and say desired voice command).”
Voice Command Suggestions
1. To navigate REAL i-Series, you can say:
a. close app, recenter, volume up/down, mute
2. To navigate REAL i-Series immersive content, you can say:
a. pause, play, loop, restart, next, rotate left/right, rotate 180, previous,
start over, go home, go back.
*Note:
• To access the widest breadth of the voice command feature, we recommend
connecting to the internet as not all voice command features are available offline.
• Interpreting your voice into commands works without an internet connection.
The REAL i-Series does not record or store voice commands.
• Voice commands are not supported in Breathe™, Enhance™, Music in Motion™,
and Serene Lake™.
Selecting and Launching Apps and Experiences
Using Gaze-Select
1. Place the Gaze-Circle on the selection icon of the desired app
or experience and hold until progress circle completes.

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2. Control your experience by using the timeline control menu.
1. Close button: returns to the app menu
2. Back button: goes to the previous experience
3. Play/Pause button: selects to play or pause experience
4. Timeline slider: jumps to segment of an experience
5. Forward button: goes to the next experience
6. Loop button: continuously replays an experience
7. Narration: turns the narration on/off during an experience
8. Closed captions or subtitles: turns closed captions on/off during
an experience
9. Left/Right arrows: moves the screen to left/right side, or behind you
Using Voice*
1. Turn on Voice Command option from the main menu.
2. To select an app or experience, say “Hey REAL” + App or Experience Name
(e.g. "World Traveler™" or "Paris").
3. During playback, say “Hey REAL” + Control Commands (e.g. play, pause, loop,
restart, next).
*Note:
• To access the widest breadth of the voice command feature, we recommend
connecting to the internet as not all voice command features are available offline.
• Interpreting your voice into commands works without an internet connection.
The REAL i-Series does not record or store voice commands.
• Voice commands are not supported in Breathe, Enhance, Music in Motion,
and Serene Lake.
Wi-Fi Connectivity
REAL i-Series can be connected to Wi-Fi.
Note:
• Wi-Fi is not required to experience REAL i-Series apps. However, REAL
i-Series requires Wi-Fi to use REAL Connect and receive new updates.
• If your Wi-Fi network requires logging in via a web page, please contact
Product Tech Support at 855.732.5797 or [email protected].
Connecting to Wi-Fi
To connect your headset to Wi-Fi:
1. Select the Wi-Fi icon from the main menu.
2. Choose your preferred Wi-Fi network from the list.
3. If the selected Wi-Fi network requires a password, enter the password and
then select ‘Connect.’
4. Select ‘Back’ to return to the main menu.
REAL Connect
Follow the instructions below to use REAL Connect as a host (in headset) or guest.
Host
Requirement: Active Wi-Fi connection (minimum connection speed > 1 Mbit/s).
Host Connection Steps
1. Select the REAL Connect icon.
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2. Select ‘Create Room’.
3. A room code is generated for your guest. Select ‘Continue.’
Note: Room codes are unique for each session.
4. Share the Real Connect URL and room number with your guest.
You can email the REAL Connect URL and room number
a. Select the ‘Email’ option.
b. Enter your name.
c. Select the email field, and enter the guest’s email address.
Note: No personal information, including names, email addresses, phone
numbers or IP addresses, are saved. For further information, please see our
privacy policies available at www.gorealconnect.com.
5. After your guest enters the room code, a door icon with your guest’s name
appears. Select the door to allow your guest into the session.
6. Once successfully connected, a white door icon and a window showing
the guest will appear to the right.
7. Select ‘Back’ to return to the main menu to select an app.
Host Controls and Ending a Session
Hover the Gaze-Circle on the window showing the guest and the following controls
will appear.
1. Mute /Unmute : Mute or unmute guest’s microphone.
2. Close ×:To close the guest window and end a session, simply select
the ×sign.
3. Enlarge Guest Window: Hover on the guest window to enlarge view. Guest
window will return to original size when you gaze away.

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Hover the Gaze-Circle on the white door and the following controls will appear.
1. Mute /Unmute : Mute or unmute REAL Connect session.
Note: This option mutes/unmutes the host's and guest's mics.
2. End Room ×:To end a session, simply select the ×sign.
Guest
Requirements:
1. Windows®or Mac®laptop or notebook
2. Google Chrome™browser
Note: If you do not have Google Chrome browser installed, please visit
https://www.google.com/chrome/
Guest Connection Steps:
1. Open a new tab on your Google Chrome browser.
2. Enter www.gorealconnect.com in the address bar.
OR
Open the REAL Connect email invite sent by the host.
a. Select the URL provided in the invite.
Note: Please ensure that Google Chrome browser is your default web
browser.
3. Enter your name and the room number provided by your host.
4. REAL Connect requires access to your computer’s camera and microphone.
When prompted on the browser, choose ‘Allow’ for both.
Guest Controls and Ending a Session
The following controls will appear on top of the screen.
1. Video Camera ON / Video Camera OFF : Turn on/off your video
camera.
2. Mute / Unmute : Mute or unmute your microphone.
3. Volume : Displays the speaker volume. Adjust the slider to increase or
decrease your speaker volume.
4. Exit : Select to exit the session.
REAL Remote
Allows guest to control host’s (in-headset) experience during a REAL Connect
session.

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2. If the main menu has more than 6 apps, new apps will appear on the
next page.
a. Move to the next page by selecting the grey dot at the bottom of
the screen.
System Updates
1. When a system update is ready to install, a notification stating ‘NEW’ will
appear above the ‘Restart’ icon.
2. Select the ‘Restart’ icon .
3. A message prompting you to restart the device will appear. Select ‘Yes.’
4. Once the update is complete, the headset will restart. To check the system
version information, place your Gaze-Circle over the REAL i-Series logo.
REAL Remote Controls
Image for reference purposes only.
1. Select to open REAL Remote menu
2. Select to choose immersive content for host (in headset)
3. Indicates REAL i-Series headset battery charge status
4. Select to control
a. Host timeline control menu
b. Host and Guest volume
c. Recenter Host view
5. Select to search REAL i-Series content
How to Receive App or System Updates
To receive new apps or system updates, the headset must be powered on and
connected to a Wi-Fi network (minimum connection speed > 1 Mbit/s).
App Updates
1. When a new app or experience is available, you’ll see it in the main menu.
Note: If an app or an experience has not fully downloaded, a cloud icon
will appear. To finish downloading:
a. Select the app or experience with the cloud icon.
b. A ‘Loading’ message will appear.
c. Once fully loaded, the ‘Loading’ message will disappear and the app/
experience will open.
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