Realme Air 3 Programming manual

realme Buds Air 3 Troubleshooting manual
1.The diagram form of product positions and cleaning tools

1.1 The introduction of cleaning tools : tweezers、cotton swab、electric torch、ethyl alcohol
1.2 Troubleshoot process:

2.Appearance confirmation:
2.1 Confirm the appearance of charging box
2.1.1 The USB interface of charging box is blocked by foreign matter.
Please use tweezers and cotton swabs to clean the foreign matter。（If cleaning is difficult,
please use alcohol to assist cleaning）
a. Use electric light or mobile phone flash to check the appearance of the USB interface for
foreign matter or dirt.
b. Remove the foreign matter or dirt by using tweezers and cotton swabs
c. Confirm whether the foreign matter and dirt can be removed. If it can be removed, the
machine can be used normally.
d. If the foreign matter cannot be removed, please send to after-sale service center for
repair or replacement
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage.
2.1.2、The USB interface of charging box is rusted and corroded.
a. Use electric light or mobile phone flash to check the appearance of the USB interface, and
check whether there is rust.

b. Use cotton swabs and tissue to gently wipe to check whether can be cleaned. (If cleaning
is difficult, please use alcohol to assist cleaning)
c. If the rust can be removed, the machine can be used normally.
d. If the rust cannot be removed, please send to after-sale service center for repair or
replacement
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage.
2.1.3、The USB interface of charging box is damaged
If the appearance of USB interface is damaged, do not repair and troubleshoot, please
send to after-sale service for repair and replacement
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage.
2.1.4、Liquid remains in the USB interface of the charging box.
a. It is recommended to use cotton swabs or tissue to wipe the liquid.
b. Use electric light or mobile phone flash to check the appearance of the USB interface, and
check whether there are liquid traces.
c. Use the cotton swabs or tissue to wipe the liquid。(If cleaning is difficult, please use alcohol
to assist cleaning)
d. If the liquid can be wiped, the machine can be used normally.
e. If the liquid cannot be wiped, please send to after-sale service center for repair or
replacement
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage.

2.1.5、The indicator light is damaged and missing.
If the appearance is damaged, do not repair and troubleshoot, please send to after-sale
service for repair and replacement
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage.
2.2.1、The key switch of charging box is damaged or missing.
If the appearance is damaged, do not repair and troubleshoot, please send to after-sale
service for repair and replacement.
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage.

2.2.2、The key switch of charging box is jammed.
It is recommended to use tweezers or fine needles to pry around the key switch, If the
key switch is still stuck, please send to after-sale service center for repair or replacement
a. use tweezers or fine needles to gently pry around the key switch.
b. Press the button again, and check whether it can be used normally.
c. If the button is still stuck, please send to after-sale service center for repair and
replacement.
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage.
2.2.3、The key switch of charging box swaying.
Confirm how long the user has been using it and whether the machine has dropped.
It cannot be repaired, if it does not affect the normal use, it is recommended that use it
normally or send to after-sales service center for replacement.
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage. For Example, the charging box falls to the ground, and the buttons are
impacted by external forces.
2.3.1、The charging box gets stuck when the cover is opened.
It is recommended to open the cover for several times, If the problem still exist, please
send it to the after-sales service center for repair of replacement.
a. Open and close the cover repeatedly, and shake the it to confirm whether there is
abnormal sound (earphone is not in the box)
b. Confirm whether the stuck phenomenon has been improved, if it has been improved or
disappeared, it can be used normally.
c. If the phenomenon still exists, please send it to after-sale service center for repair or
replacement.
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage. For example, the charging box falls to the ground, the top cover is impacted
by external force or the opening force is too large; This situation will also cause the internal
components of the charging box to fall off, resulting in abnormal sound.

2.3.2、The top cover of the charging box is swaying
It cannot be repaired, please send it to after-sale service center for repair or replacement.
Open and close the cover repeatedly, and shake the it to confirm whether there is
abnormal sound (earphone is not in the box)
Confirm whether the phenomenon has been improved, if it has been improved or
disappeared, it can be used normally.
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage. For example, the charging box falls to the ground, the top cover is impacted
by external force or the opening force is too large; This situation will also cause the internal
components of the charging box to fall off, resulting in abnormal sound.
2.4.1、Check the pogo pin of the charging box whether there is foreign matter or corrosion.
Corrosion cannot be repaired, please send it to after-sale service center for repair or
replacement；Foreign matter or dirt can be removed.
a. Use electric light or mobile phone flash to check whether there is corrosion or foreign
matter on the pogo pin of charging box.
Use the cotton swabs to clean the pogo pin，and use light to check for cleanliness again；
（If cleaning is difficult, please use alcohol to assist cleaning）

pogopin清洁.mp
4
pogopin cleaning.mp4
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage. For example, foreign matter and sweat corrosion. Etc.
2.4.2 Check the pogo pin-- Pogo pin stuck
a. It cannot be repaired, please send it to after-sale service center for repair or replacement.
b. Pick and place the earphone in the box repeatedly, and check whether the process is
smooth and the indicator light of the charging box is normal.
c. Use the cotton swabs to clean the pogo pin，and use the cotton swabs (only stick part)
to press the pogo pin to confirm whether pogo pin’s spring back is normal (there are
two pogo pins on the same side need to be pressed separately to judge).
Pogopin卡顿.mp
4
反复取放.mp4
pogopin stutter.mp4 remove and put the earphones repeatedly.mp4
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage. For example, foreign matter and sweat corrosion. Etc.
2.5.1、The appearance of ear phone SPK
Confirm whether any foreign matter is blocked in the SPK hole of earphone. It is
recommended to use tweezers、cotton swabs and other cleaning tools to clean the
foreign matter.
a. Use the tweezers/ cotton swabs to clean the foreign matter.
b. Confirm whether the foreign matter can be removed, if can be removed, the machine can
be used normally. （If cleaning is difficult, please use alcohol to assist cleaning）
c. If it cannot be removed, please send it to after-sale service center for repair or
replacement.

Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage.
2.5.2、SPK hole deformation/ damage missing.
If the appearance is damaged, do not repair and troubleshoot, please send to after-sale
service for repair and replacement.
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage.
2.5.3、There is foreign matter blocking sound hole or frustrated hole.
It is recommended to use tweezers、cotton swabs and other tools to remove the foreign
matte.
a. Use tweezers / cotton swabs to clean.
b. Confirm whether the foreign matter can be removed or not, if can be removed, the
machine can be used normally.
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage.

2.5.4、Sound hole and frustrated hole deformation / damage/ missing.
If the appearance is damaged, do not repair and troubleshoot, please send to after-sale
service for repair and replacement.
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage.
2.5.5、Mic hole is stuck
It is recommended to use tweezers、cotton swabs and other tools to remove the foreign
matte.
a. Use tweezers / cotton swabs to clean.
b. Confirm whether the foreign matter can be removed or not, if can be removed, the
machine can be used normally.
Responsibility judgment: Customer Responsibility, such problem is generally caused by
improper usage.
2.5.6、Mic hole deformation / damage/ missing.
If the appearance is damaged, do not repair and troubleshoot, please send to after-sale
service for repair and replacement.