RED-RING PURE 8.5kW User manual

IMPORTANT:
This booklet should be left with the user after
installation and demonstration
7.5/8.5/9.5/10.5kW
PURE
Installation and User Guide

2
1 – Pack Contents 3
2 – Installation Check List 3
3 – Important Safety Information 4
4 – General Installation Layout Guide 5
5 – Important Installation Information 6
6 – Fixing the Shower to the Wall 6
7 – Product Positioning Guide 7
8 – Plumbing Connections 8
9 – Electrical Connections 9-10
10 – Fitting the Front Cover 10
11 – Riser Rail Fitting Instructions 11
12 – Commissioning the Shower 12
13 – Troubleshooting Checklist for the Installer 13
1 – Important Safety Information 14
2 – Operating the Shower 15
3 – How Your Shower Works 16
4 – Routine Maintenance 16
5 – Troubleshooting and FAQs 17
6 – Troubleshooting Checklist for the Installer 18
7 – Energy Related Product Directive (ErP) 19
User Guide
Installation Guide
Contents
Installation Guide
IMPORTANT: This appliance can be used by children aged from 3
years and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they
have been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved.
The shower spray head MUST be cleaned regularly to remove
scale and debris. The frequency of the cleaning will vary according
to the local water quality. If the water outlet temperature becomes
hot and you are unable to obtain cooler water, immediately check
the shower handset for blockage. See section 4 for cleaning
instructions.
Do not operate shower if frozen, or suspected of being frozen. It
must thaw out before using.

3
Installation Guide
Shower Unit
Shower Handset
Riser Rail Tube
Riser Rail Brackets x 2
Riser Rail Height Adjuster
Flexible Shower Hose
Screw Pack
Installation and User Instructions
Please make sure ALL components are included before starting the installation.
1. Pack Contents
2. Installation Check List
Check that the water supply will satisfy requirements
Check that water & cable entry points of the unit meet requirements
Check that the electric supply will satisfy requirements
Select a suitable position for the shower
Follow plumbing installation section
Follow electrical installation section
Fit to the wall & connect the shower supplies
Commission the shower in the way described
Fit the front cover & aligning the controls
Familiarise yourself with the user operating instructions

4
Installation Guide
Products manufactured by Redring Xpelair Group are safe and without risk
provided they are installed, used and maintained in good working order in
accordance with our instructions and recommendations.
3. Important Safety Information
MAINS SERVICE CONNECTIONS: The shower unit is supplied
for right hand entry, please see Section 8 & 9 for “Plumbing
Connections” & "Electrical Connections" for installation information.
IMPORTANT: To comply with water regulations, building
regulations or any specic local water company regulations and in
accordance with BS EN 806 a double check valve should be tted
where it is possible that the shower head may come into contact
with used water, for example in the bath or a shower tray.
IMPORTANT: Check that there are no hidden cables or pipes
before drilling holes for the wall plugs. Choose a at piece of wall
to avoid the possibility of distorting the back plate and making
the front cover a poor t. Exercise great care when using power
tools near water. The use of a residual current device (RCD) is
recommended.
IMPORTANT: Before connecting the water supply to the shower
unit the water supply pipe should be ushed out to remove all
debris. After ushing the pipework make the connection to shower
inlet and ensure the shower is positioned squarely on the wall and
all xing screws are tightened.
IT IS VERY IMPORTANT: To ensure that the terminal block
screws are fully tightened and that no cable insulation is trapped
under screws, and tighten periodically in accordance with BS
7671. The earth continuity conductor of the electrical installation
must be effectively connected to all exposed metal parts of other
appliances and services in the room in which the shower unit is
installed to conform with BS 7671. The unused supply terminal
block must not be used for any other purpose.
IMPORTANT: Ensure that the temperature control knob is
turned to MIN temperature (FULL ow) and the commissioning
instructions are followed before switching the unit on. This will
make sure that the unit is full of water when rst activated.
IMPORTANT: The shower unit MUST be full of water before the
heat settings are changed.
IMPORTANT: The shower unit MUST be tted with a WRAS
(Water Regulations Advice Scheme) listed mains water isolating
valve.

5
Installation Guide
• For example the mains feed to a toilet as
this may cause a drop in pressure to a level
that is too low for the shower unit to work
correctly.
• A WRAS (Water Regulations Advice
Scheme) listed isolating valve must be
tted between the rising main and the
unit to comply with water regulations and
to allow for routine maintenance and
servicing.
• Plan your installation carefully. Check on
the nearest and most accessible rising
main water supply, this may be beneath
the bath or in the loft, where it feeds the
water storage tank. Use only the cold rising
water main.
• If possible avoid connecting the shower
unit where it will be affected by water
drawn off by another appliance.
ELECTRICAL
ISOLATION
SWITCH IN
ACCORDANCE
WITH I.E.T BS
7671
MAINS WATER
ISOLATING
TAP
COLD WATER
MAINS SUPPLY
SEPARATE PERMANENTLY
CONNECTED CONSUMER UNIT
FLOOR
BATH
BATHROOM
CEILING JOISTS
4. General Installation Layout Guide
IMPORTANT!
This appliance can be used by children aged from 3 years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge
if they have been given supervision or instruction concerning use of the appliance in a
safe way and understand the hazards involved.

6
Installation Guide
• This shower unit is designed to be
connected to a 15mm cold water mains
supply.
• To make sure the heating elements are
activated the shower must be connected
to mains water supply with a minimum
static pressure of 0.1MPa (15lb/sq in) – 1
bar at a minimum ow rate of 8 litres per
minute. The maximum static pressure is
1MPa (145lb/sq in) 10 bar.
• The shower unit must not be tted where it
may be exposed to frost, for example, in an
outdoor area. The shower must not be used
if suspected of being frozen. Frost damage
is not covered by the guarantee.
NOTE: For the 9.5 & 10.5kW model, the
minimum running pressure must be obtained
at 9 L/min.
• Position your shower on a FLAT section of wall,
ensuring that it will NOT be in the direct water spray
from the shower handset when xed.
• The shower unit should be positioned so that the
shower handset cannot be immersed in the bath or
shower tray when hanging down.
• Remove the four front cover xing screws and lift the
cover off complete with the control knobs and start /
stop push button.
1. Having decided on the water and cable entry
points and chosen a at piece of wall, hold the
shower vertically against the wall and mark the
top two xing holes whilst ensuring the shower
is square.
2. Carefully drill the two holes as marked using
a sharp 5.5mm masonry drill after rst making
certain there are no pipes or wires behind the
proposed holes.
3. Insert the wall plugs and screws provided
leaving the screw head proud by approximately
5mm. The shower can now be hung on these
screws.
4. Make sure that the shower is positioned
vertically and square, now mark and drill the
lower slotted xing hole. Then x the shower to
the wall. Do not fully tighten the screws at this
stage
5. The shower back plate and removable corner
mouldings have moulded cut out sections which
are clearly indicated to allow the chosen service
entry option to be cut out prior to nal x.
Shower installation must be carried out by a suitably qualied person and be in
accordance with BS 7671 (IET wiring regulations), building regulations, water regulations
and / or any specic local water company regulations in force and should be in
accordance with BS EN 806.
• Plumbers jointing compound must not
be used. In instances of difcult joints
use P.T.F.E. Tape. The use of jointing
compound will invalidate the product
guarantee.
• Do not solder ttings near the shower unit
as heat can travel along pipe work and
damage components.
• Do complete all plumbing connections
before making the electrical connections.
IMPORTANT
Under no circumstances should this shower unit be recessed (it must be tted onto the
nished wall surface) or tiled up to or sealed around the unit at this may prevent air
circulating and any condensation escaping. Shower must be installed on a at wall.
5. Important Installation Information
6. Fixing The Shower To The Wall
NOTE: The half way down screw should
only be tted during nal installation.
• A piece of insulating or masking tape
applied to the wall before marking out the
fixing holes will help stop the drill from
wandering, particularly on tiled surfaces.
• When working near a basin or bath,
insert the plug in the waste fitting so that
small parts cannot be lost.
• Take care not to drop accessories or
tools into basin or bath.
TIPS
Wall xing points

7
Installation Guide
Shower unit can be mounted
either side of riser rail.
Height of shower handset
and shower to suit user’s
requirements
Spillover level
Spillover level
Outline of bath or
shower tray
25mm minimum
7. Product Positioning Guide

8
Installation Guide
5. If rear entry pipe work is used we
recommend the use of a suitable sealant
to seal around the incoming pipe work to
prevent water entering the wall.
6. Turn on the mains water supply and check
for leaks, paying attention to the water inlet
connection. At this stage no water can ow
through the unit.
IMPORTANT: Remember to replace the lower
corner section before retting the front cover.
The shower back plate incorporates into the
lower right side a removable corner section
to allow easy access when deciding on and
connecting to the water mains supply.
1. Remove the bottom right hand side corner
section giving access to the water inlet
connection point.
IMPORTANT: Before connecting the mains
water supply to the shower ush out the pipe
work to remove all swarf and system debris.
This is achieved by connecting a suitable hose
(i.e. Garden hose) to the pipe work and turning
on the mains water supply at the isolating stop
tap long enough to clear the debris to waste.
2. Turn off the mains water supply at the
isolating stop tap.
3. Having decided on the direction of the water
inlet supply: Top (falling) Bottom (rising) or
rear / side inlet it is necessary to remove
the appropriate knock out (thinned out
plastic) cross section from the back plate
before commencing with the installation.
The connection to the unit is made using a
15mm copper, stainless or plastic pipe with
a 15mm compression elbow or 15mm push
t elbow.
IMPORTANT: Do not use excessive force
when making the connection to the unit.
4. Now tighten the back plate xing screws so
the unit is rmly xed to the wall.
IMPORTANT
Installation must comply with water regulations, building regulations, any specic local
water company regulations and should be in accordance with BS EN 806. A double
check valve must be tted with all exible shower accessories where it is possible that
the shower handset may come into contact with used water i.e. In the bath or shower
tray.
IMPORTANT
Before turning on the water supply to the shower unit the water supply pipe should be
ushed out to remove debris. After ushing the pipework ensure that the shower unit is
positioned squarely on the wall and tighten the screws. Tighten all plumbing connections
and check the pipework for leaks.
8. Plumbing Connections
Top cut-out section for mains
water and cable entry.
Bottom cut-out section for mains
water and cable entry.
Water inlet.
Side cut-out
section for mains
water entry only.

9
Installation Guide
1. The incoming cable should be hidden.
Connect as follows:
Earth cable to terminal marked
Neutral cable to terminal marked N
Live cable to terminal marked L
2. The outer sheath of the supply cable must
be stripped back to a suitable length and
the earth conductor must have an earthing
sleeve tted.
3. Connect the cable to the terminal block.
Ensure that ALL the retaining screws are
VERY tight and that NO cable insulation
is trapped under the screws. Loose
connections can result in cable overheating.
IMPORTANT: Failure to ensure that the
retaining screws are VERY tight could result in
a failure of the terminal block.
IMPORTANT: DO NOT switch on the electricity
supply until the shower cover has been tted.
The electrical installation must be in
accordance with the current BS 7671 (I.E.T.
wiring regulations) and part P of the building
and / or local regulations.
The shower unit is designed for a single phase
50 Hz a.c. electrical supply.
IMPORTANT: The heating elements on the
UK models are manufactured to 230-240V
specication and will give a lower kW rating if
the voltage supply is below 240V.
The shower unit must be permanently
connected to the electrical supply, direct from
the consumer unit via an electrical isolation
switch with a minimum contact gap of 3 mm.
The switch must be readily accessible and
clearly identiable and sited out of reach of
a person using the shower over a xed bath
or shower tray, unless the switch is pull cord
operated. The wiring must be connected to
the switch without the use of a plug or socket
outlet.
The supply cable size is determined by the kW
rating of the product (as detailed on the rating
plate xed to the back plate) and the distance
between the shower and the consumer unit.
The table below is for guidance only but will
help you choose the correct cable for your
installation. If you are in any doubt consult an
electrician.
IMPORTANT
Ensure that the terminal block screws are fully tightened and that no cable insulation
is trapped under screws, and tighten periodically in accordance with BS 7671. The
earth continuity conductor of the electrical installation must be effectively connected
to all exposed metal parts of other appliances and services in the room in which the
shower unit is installed to conform with BS 7671.
DIRECT ClLIPED Cable Run Guide
KW
RATING
NOMINAL
AT 240V
MINIMUM
RATING
ISOLATING
SWITCH
FUSE
RATING
MAX CABLE
RUN
6mm² 10mm²
7.5 31.25amps 40amps 40amps 29m 48m
8.5 35.41amps 40amps 40amps 23m 38m
9.5 39.58amps 40amps 40amps 21m 32m
10.5 43.75amps 45amps 45amps 18m 30m
IMPORTANT: Follow these
cut back cable guidelines,
to ensure the product has a
reliable electrical connection.
Electrical Speccations
Normal Power Rating at 240V Normal Power Rating at 230V
7.5kW - (40A MCB rating) 6.9kW - (40A MCB rating)
8.5kW - (40A MCB rating) 7.8kW - (40A MCB rating)
9.5kW - 40A MCB rating) 8.7kW - (40A MCB rating)
10.5kW - (45A MCB rating) 9.6kW - (45A MCB rating)
80mm
N
45mm 10mm
L
9. Electrical Connections
Terminal
block

10
Installation Guide
IMPORTANT: The use of connections within the unit or other points in the shower circuit
to supply power to other equipment such as an extractor fan or pump etc will invalidate the
guarantee.
The diagram below shows a schematic wiring diagram.
IMPORTANT: It is necessary to align the
control knobs on the cover with the opposite
control spindles mounted on the back plate
before the front cover is tted. The sealing
cord should be located in groove.
1. First turn the power selector knob;
identied by the solid blue line, to the cold
position.
2. Then turn the temperature control knob
anti-clockwise to the mechanical stop
position (minimum temperature).
3. On the shower back plate make sure that
the power selector spindle key way is
pointing LEFT and the temperature spline
spindle is rotated fully anti-clockwise until
it reaches the mechanical stop.
4. Remove instruction card from spindle.
The front cover can now be tted carefully
ensuring the controls are aligned and
secured with the four xing screws
provided.
5. Following the installation of the riser rail
(see section 11) attach the exible hose to
the shower outlet positioned centrally on
the back plate making sure that you use
the sealing washer provided. The shower
is now ready for commissioning.
1. Thermal Cut-Out
2. Pressure Switch
3. Heater Body
Knob Positions
Temperature
Power
L
N
E
1
2
3
10. Fitting the Front Cover Front-cover screw
points.
Electrical Connections Cont..

11
Installation Guide
1. Establish position for the riser rail, and
mark the wall for the lower mounting
bracket. Make allowances for the tallest
person likely to use the shower regularly.
2. Remove covers from the wall brackets.
3. Position the top bracket and mark the wall
for the screw xing. Drill, plug the wall and
x the top bracket.
4. Fit the rail into the top bracket. Place the
remaining bracket onto the rail. Ensure
the rail is vertically aligned and mark the
wall. Remove the rail and bracket, then
drill and plug the wall.
5. Slide the height adjuster onto the rail,
release mechanism with push button.
6. Replace the rail assembly into the top
bracket. Ret the bottom bracket, ensuring
the larger rail hole is facing outwards and
x to the wall.
7. Snap covers over both brackets.
8. Firmly attach shorter conical end of exible
hose to shower handset making sure
sealing washer is in place.
NOTE: The adjustable height adjuster grips
the conical ends of the hose, not the handle of
the shower handset.
CAUTION
Check there are no hidden cables or pipes before drilling holes for wall plugs.
Exercise great care when using power tools near water.
The use of a residual current device (RCD) is recommended.
11. Riser Rail Fitting Instructions
1 2
34
5 6
7 8
• A piece of insulating or masking tape
applied to the wall before marking out
the fixing holes will help stop the drill
from wandering, particularly on tiled
surfaces.
• When working near a basin or bath,
insert the plug in the waste fitting so
that small parts cannot be lost.
• Take care not to drop accessories or
tools into basin or bath.
TIPS
Short
end

12
Installation Guide
11. Now adjust the bottom rotary temperature
control knob clockwise for hotter water
allowing a few seconds for the temperature
to stabilize. Set the control to a comfortable
showering temperature slowly.
12. Push the start / stop button to switch the
unit off.
13. Switch off at the electrical isolation switch.
14. Finally we recommend that the shower
head is removed to make sure no debris
has worked into it. Clean and re-t.
CAUTION
The shower unit must be full of water before heat settings are used.
IMPORTANT
Turn the temperature control knob anti-clockwise for maximum ow before switching on
the unit. This will ensure a fast ll up of the unit when the shower is rst switched on.
IMPORTANT: Make sure that the electricity supply has been disconnected at the isolation
switch.
1. Turn the top rotary power selector knob;
identied by the solid blue line, to the Cold
setting.
2. Turn the rotary temperature control fully
anti-clockwise to the minimum temperature
position (direction of blue graphic).
3. Ensure that the water supply is fully on at
the mains stop cock and isolating service
valve.
4. Check that water is not leaking from the
bottom of the case.
5. Push the start / stop button and check that
water ows freely from the shower within a
few seconds. At this point the water from the
shower handset will be at full force and at a
cool temperature.
6. Slowly rotate the bottom temperature control
knob to the maximum temperature postition
(fully clockwise). This will gradually reduce
the ow of water through the shower. The
water temperature will remain cool.
7. Return the temperature knob to the
minimum temperature position (fully anti-
clockwise).
8. Switch on the electrical supply isolation
switch.
9. Now turn the top power selector knob to the
top, Eco 1 power setting indicated by one
red line. Allow a few seconds for the warmer
temperature to reach the shower head.
This shows that the Eco 1 power setting is
working correctly.
10. Now turn the top power selector to the
high power setting indicated by the three
solid red lines. The temperature should
rise further. This shows that the full power
setting is working correctly.
12. Commissioning The Shower
Power
Selector
Temperature
Control
Start / Stop Button

13
Installation Guide
IMPORTANT: The following check list is provided for the benet of the qualied installer.
WARNING: SWITCH OFF THE ELECTRICAL ISOLATION SWITCH BEFORE REMOVING
THE FRONT COVER TO MAKE CHECKS.
Q. Water too cold.
A. Check the circuit through the thermal cut
out.
Check circuit through the two sheathed
heating elements.
NOTE: Test to be done using a low voltage
resistance meter whilst the power is
switched OFF at the isolating switch.
Check working voltage.
Ensure you have completed cimmissioning
process and refer to installation checklist
(section 2).
Q. No water when start / stop button is
pressed.
A. Check the water supply isolating valves are
fully open.
Check the mechanical solenoid is latching.
Q. Poor or no control over water ow.
A. Replace the water ow valve head works.
Q. Pressure relief valve operated.
A. Check for cause of high pressure such as
blocked shower hose or shower handset.
Replace pressure relief valve disc. (Note:
this is not covered under the product
guarantee.)
Customer Service Department
Tel: [phone]*
Email: [e-mail]
8.30am - 5pm, Monday - Friday
*Calls cost 7p per minute plus your telephone company's network access charge.
13. Troubleshooting Checklist For The Installer
Temperature
Control

14
Products manufactured by Redring Xpelair Group are safe and without risk
provided they are installed, used and maintained in good working order in
accordance with our instructions and recommendations.
FOR THE USER:
DO NOT operate the unit if the handset or shower hose becomes
damaged.
DO NOT restrict ow out of shower by placing shower handset in
direct contact with your body or other object.
WARNING: the outlet of the shower acts as a vent and must not
be connected to anything other than the exible shower hose and
handset supplied or approved by the manufacturer.
DO NOT operate the shower if water ceases to ow during use
or if water has entered inside the unit because of an incorrectly
tted cover.
DO NOT place items such as soap, shampoo or other such
bottles on top of the unit as liquid could leak through the joint
between the cover and back plate and damage the sealing
rubber.
The shower spray head MUST be cleaned regularly to
remove scale and debris. The frequency of the cleaning will
vary according to the local water quality. If the water outlet
temperature becomes hot and you are unable to obtain cooler
water, immediately check the shower handset for blockage. See
section 4 for cleaning instructions.
In order to avoid damage to your shower, the electrical isolation
switch must be turned off between uses.
Under no circumstances must any shower head that is not
approved by the manufacturer be used with this product. Fit only
shower heads recommended by the manufacturer and never t
any additional device to restrict the water outlet ow.
The outlet must not be connected to any tap or tting other than
those specied.
1. Important Safety Information
User Guide

15
1. Switch on the electrical supply at the
isolation switch.
NOTE: We recommend that you do not stand
under the spray from the shower handset
when switching on – wait until the water has
reached a stable warm temperature.
2. Push the start / stop button for immediate
water ow.
3. Select your power setting using the top
rotary control. There are four power
settings:
4. The temperature control knob alters the
outlet temperature by increasing or reducing
the ow rate of water through the shower
unit.
5. To increase the temperature turn the
control knob clockwise (towards 9) and
this will decrease the ow. To reduce the
temperature turn the control knob anti-
clockwise (towards 1) and this will increase
the ow.
NOTE: Your final adjustment may be
anywhere on this scale.
6. To turn off the shower unit push the start /
stop button.
NOTE: A small amount of water will be
retained in the shower head after the shower
has been turned off. This may drain over a few
minutes.
7. Finally switch off electricity supply at the
isolation switch.
IMPORTANT: Once the power and
temperature controls are set the shower can
be switched on and off by the separate start /
stop push button. Only occasional adjustment
of the rotary temperature control will be
necessary for winter / summer changes in the
incoming cold water ambient temperatures.
NOTE: Eco 1 and Eco 2 settings
These are the low power settings for increased
economy in the warmer months or when a
cooler shower is preferred. Fine tune outlet
temperature adjustment is via the bottom
rotary temperature control.
NOTE: High setting
This is the full power setting. Fine tune outlet
temperature adjustment is via the bottom
rotary temperature control.
NOTE: If cold setting is selected the heating
elements are not energised so the water
temperature will be at the incoming water
mains ambient which will be warmer in
summer and colder in the winter months.
Adjustment of the rotary temperature control
on this setting will only alter the ow of water
not the water temperature.
IMPORTANT: When making a temperature
adjustment the unit can take up to 20–30
seconds to stabilize at the new temperature.
Please wait before making further adjustments.
HIGH - Indicated by 3 solid
red lines.
ECO 1 - Indicated by 2 solid
red lines.
ECO 2 - Indicated by a solid
red line
COLD - Indicated by a solid
blue line.
User Guide
2. Operating The Shower
Power Selector
Temperature
Control
Start / Stop Button

16
1. The cold incoming water is heated
instantaneously as it ows over the heating
elements in the heat exchanger assembly.
2. At the start up the shower will reach
temperature in 20–30 seconds.
3. The amount of hot water available at the set
temperature is limited by the total power of
the heater.
4. The water is turned on and off by the
solenoid valve built into the shower.
5. A stabilizer built into the water ow valve
automatically compensates for small
uctuations in water pressure that frequently
occur in households.
6. A thermal cut-out is mounted on top of the
heat exchanger.
Stage 1 switches the power off to the
elements if it senses an excessive
temperature. The switch operates with an
audible click and will re-set if cold water is
run through the shower.
Stage 2 only operates if an extreme
temperature is sensed. The cut-out will
permanently switch off and will then have to
be replaced.
7. A pressure relief device is tted to the
bottom of the heat exchanger body to
safeguard against a build up of pressure
in the heater. It provides protection to the
heater should there be an excessive build
up of pressure occur. If this device operates
then a replacement part will be required.
SHOWER HANDSET CLEANING
INSTRUCTIONS
The shower handset should be cleaned
periodically to remove lime scale or debris
which will reduce the performance of the
shower. The frequency of the cleaning will vary
according to local water quality.
Place shower handset in
de-scale soultion.
User Guide
Rinse shower handset
with water.
FILTER CLEANING INSTRUCTIONS
It is recommended that the lter is periodically
cleaned in order to maintain the performance of
the shower. It is essential that this operation is
carried out by a competent person.
IMPORTANT: Before servicing, switch off the
electricity supply at the isolation switch.
• Switch off the mains water supply at the
isolation valve.
• The inlet lter is situated inside the water
inlet housing.
• To gain access pull the lter from the inside
of the inlet housing.
• To reassemble, follow procedure in reverse.
• DO NOT over tighten the lter tray on
reassembly.
3. How Your Shower Works
4. Routine Maintenance
ATTENTION!
Do not operate the shower unit if the shower head or hose becomes damaged. The shower is
designed and approved to EN-60335 with the shower head provided. Under no circumstances
must any shower head that is not approved by the manufacturer be used with this product also
never t any additional device to restrict the water ow.
1 2

17
• If the performance of your shower deteriorates in service please follow the self help items
detailed below before seeking professional advice from the installer.
• If the actions below fail to restore the shower performance you should initially contact the
person or company that installed the shower.
Q. Water does not ow when start/stop
button is pressed.
A. Three things to check:
1. Check the mains water supply is fully open
at the isolation valve.
2. Check that the mains water supply is turned
on at the isolation valve.
3. Check that the front cover is correctly
mounted on the back plate and all cover
screws are tted correctly.
Q. Water too HOT.
A. Six possible reasons:
1. Reduce the temperature by adjusting the
rotary temperature control.
2. Clean the shower handset of any dirt or
debris.
3. Check that the mains water isolation valve
is fully open.
4. Check that the local isolating valve is fully
open.
5. Select a lower power setting.
6. Clean inlet lter of any dirt or debris.
Q. Water is dripping from the bottom of the
shower.
A. Safety pressure relief may have operated.
This will need to be replaced. Please
contact the RXG Customer Service.
Check the inlet mains water connection.
If the pressure relief valve has operated
check the hose and handset are NOT
partially or fully blocked. These would
need to be replaced. Please contact RXG
Customer Service.
Q. Water too COLD.
A. Eight things to check:
1. Check the mains circuit breaker and/or
fuse.
2. Check that the electrical isolation switch is
turned on
3. Check the rotary power selector is set to
high power (indicated by three solid red
lines).
4. Increase the water temperature by
adjusting the rotary temperature control in
the direction of the red graphic.
5. Conrm that there is sufcient mains water
pressure.
6. Restart the shower on the high power
setting.
7. Allow cold water to run through the shower
to re-set the cyclic over temperature cut-
out.
8. If there is still no hot water, contact RXG
Customer Service.
Q. Spray pattern from the handset is poor.
A. Clean the spray plate. (section 4).
Q. The shower lter and/or the handset
keeps blocking or lling up with solid
material.
A. Following the initial installation no solid
materials should remain in your cold water
supply or the electric shower unit. There is
a problem with your water supply. Contact
a plumber for advice.
Q. The shower hose or shower hand set
become damaged or is leaking.
A. Contact RXG Customer Service and they
will advise of a suitable replacement.
Q. My electric shower is out of the
warranty period and is no longer
working.
A. Please contact RXG Customer Service for
advice.
Q. The shower cycles from hot to cold.
A. The shower temperature is set too hot
causing the thermal cut-out (safety device)
to operate.
Turn temperature control knob anti-
clockwise to increase water ow.
Then slowly increase the water temperature
by turning temperature control knob
clockwise until a comfortable showering
temperature has been reached.
You MUST WAIT approximately 20-30
seconds for each adjustment to affect the
water temperature.
‘ECO’ setting may need to be selected.
IMPORTANT: If an answer requires removal of front cover, please seek help of qualied person.
User Guide
5. Troubleshooting and Frequently Asked Questions

18
Terms and Conditions for UK
(outside UK contact your local distributor).
GUARANTEE
In the unlikely event of a product breakdown
during the guarantee period you should
contact our Service and Repair Helpline
who will be able to assist with the repair
and advise of the best course of action
to be taken.
Please DO NOT remove the product prior
to making this call as this may invalidate
your guarantee.
We guarantee this product for domestic
use only, for a period of 24 months from
the date of purchase.
Within the guarantee period we will resolve,
free of charge, any manufacturing defects in
the product resulting from faulty workmanship
or material on condition that:-
a) The product has been correctly installed
and commissioned in accordance with our
instructions and is being used on the supply
circuit or voltage printed on the rating plate.
b) The product has been used in accordance
with these instructions and has not been
tampered with or otherwise subject to
misuse, neglect or accident.
c) The product has not been taken apart,
modied or repaired except by a person
authorised by us.
d) Evidence of the date of purchase in the
form of an invoice or receipt will be required
in order to qualify under the terms of this
guarantee.
e) The guarantee period for products used in
light commercial applications will be limited
to 12 months. We DO NOT recommend
these roducts be used in heavy or
unsupervised commercial applications.
f) For the service work to be undertaken free
of charge, the work must only be undertaken
by Redring Xpelair Group Limited, or our
approved agents.
g) Service under guarantee has no effect
on the expiry date of the guarantee. The
guarantee on any exchanged parts or
product ends when the original guarantee
period ends.
EXCLUSIONS
This guarantee DOES NOT cover damage
or defects arising from:
Poor or incorrect installation. Improper use
or lack of maintenance. Build-up of limescale.
It is the responsibility of the installer to check
that the installation parameters meet the
requirements of the products, and any relevant
regulations.
It is important that the routine checks
are completed before calling us out, as
many issues can be simply diagnosed
and resolved.
If we are called out to a fault, which is
subsequently identied as being an installation
fault, we will make a charge.
This guarantee DOES NOT apply to the repair
or replacement of pressure relief devices,
sprayheads, hoses, accessories, isolating
switches, electrical cable, fuses and/or
circuit breakers.
A charge will be made where a call under
the terms of the guarantee has been booked
and a failure was not product related, or
an engineer arrives and is not able to
gain access.
We make no guarantees as to response
time for repairs.
The guarantee applies to a repair or
replacement (at our discretion) of the product
subject to the conditions above, and DOES
NOT cover compensation for the loss of the
product or consequential loss of any kind.
This guarantee does not affect your
statutory rights.
Service and Repair:
[e-mail] or 08443727766*
User Guide
*Calls cost 7p per minute plus your telephone company's network access charge.
6. Product Warranty

19
User Guide
7. Energy Related Product Directive (ErP)
Supplier's / Manufacturer REDRING
Supplier's Model Identier PURE
Supplier's Model Number RPS7 RPS8 RPS9 RPS10
Declared Load Prole XS
Energy Efciency Class A A A A
Energry Efciency % 39 39 39 39
Annual Engery Consumption (KWh / annum) 478 478 478 478
Other Load Proles No
Thermostat Temperature Setting (°C) Not Applicable
Sound Power Level, Indoors (dB) 15 15 15 15
Off Peak Function No
Specic precautions that shall be taken when the
heater is assembled, installed or maintained
Follow all product installation, care and maintenance instructions
as listed in the main 'Instruction/Installation Manual'
Smart No
This information shows how our products pass the relevant European Union Energy Directives (ErP).

Newcombe House, Newcombe Way,
Orton Southgate, Peterborough, PE2 6SE
Tel: [phone]
Fax: [phone]
Technical Service Tel: [phone]
Technical Service Email: [e-mail]
*Calls cost 7p per minute plus your telephone company's network access charge.
DATE OF PUBLICATION 10/10/2017
Rev. C