RedPort SMSGlobal Optimizer CrewComm Premier User guide

Optimizer CrewComm Premier
Router and CrewCommCenter
Service
Quickstart Guide and
Setup Manual

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Activation of RedPort Optimizer CrewComm Premier Router
1. Connect the Router to Connection Source
Connect a Satellite Communications (SATCOM) terminal
(via an Ethernet cable) to the Router’s SAT port located on
the back of the router.
2. Power the Router
Insert the included 12V AC power plug (or optional 12V
DC “Cigarette Plug”) into the power port located on the
back of the router.
Electricians can hard wire the router. Doing so voids your
warranty, but if done properly, it will not damage the router.
It is highly recommended putting a 2-amp fuse in line to
protect the router.
Activate the RedPort Optimizer CrewComm Premier Router
NOTE: The activation of the Optimizer CrewComm
Premier Router is only required one time and requires
Pre-activation details (see CrewComm Premier Guide
redportglobal.com/support/documentation-manuals/).

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1. Connect to the Router Wi-Fi With Your Computer
Figure 1: MacOS Wi-Fi drop-down.
2. Select Router’s Wi-FI
Click <Connect> or Click on the CrewCommWi-XXXX link
in the Wi-Fi. If Prompted to enter a password or pin, click
<No> or exit the pop-up.
3. Connect to the Router
Open a web browser and type dashboard.com.
The following log in screen will be displayed:
Figure 2: CrewComm Vessel Management (Dashboard) login
screen.
4. Log In to the CrewCommCenter Service (Dashboard)
Enter the default password of “crewcommwi”, then Click
<Login>.
The following menu will be displayed:

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Figure 3: CrewComm Vessel Management (Dashboard) main
screen.
NOTE: Vessel Settings is the administrator page for
registering the vessel.
5. Activate Vessel Settings
Click “Vessel Settings” to expand the options.
The following screen will be displayed.

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Click “Vessel Settings - Vessel Information & Activation”.
The following screen will be displayed:
Figure 4: Vessel Information & Activation page (blank unlled).
6. Enter the Vessel ID as dened in the Pre-activation Email
or Pre-activation Form
NOTE: For Pre-activation details (see the CrewComm
Premier Guide located at
redportglobal.com/support/documentation-manuals/).
7. Verify Vessel Settings
Click <Verify> to check if the Vessel ID entered is correct.
The Vessel Information & Activation page will populate
with data from the Pre-activation process.

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Figure 5: Vessel Information & Activation page (lled).
8. Submit Vessel Settings
Click the <Submit> button to conrm the vessel activation
with the CrewComm Management Portal. The following
screen will be displayed:
A conrmation email will be sent to the Captain’s E-mail
address detailing the successful Vessel activation. The
vessel activation will be processed automatically on the
CrewComm Management Portal within ve minutes.
9. Synchronize Settings
When the activation has been processed, navigate
to Crew System Management > Firewall, from the
CrewComm Vessel Management Main screen.
The following screen will be displayed:

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Figure 6: Firewall Settings page.
Click <Synchronize Settings>. The router will synchronize
settings between the CrewComm Management Portal and
the RedPort Optimizer CrewComm Premier router.
The router will reboot.
The one-time activation of the router is complete and the
router can now be used.
For more in-depth information concerning the RedPort
Optimizer CrewComm Premier router setup and
conguration specic to your needs see:
redportglobal.com/support/documentation-manuals/.
Log In to the CrewCommCenter Service as a User
NOTE: A set of user login IDs and Passwords are
provided during the Pre-activation process. Additional
login IDs and Passwords may be obtained by contacting
RedPort Global or SMSGlobal.
1. Connect to the Router Wi-Fi
Connect to the CrewCommWi network with your device
(desktop, laptop, tablet, mobile phone) by using the
device/OS specic Wi-Fi network search option:

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Figure 7: MacOS Wi-Fi drop-down.
Click <Connect> or double-click <”Network Name”>.
The following screen will be displayed:
Figure 8: User login page.
If the screen (Figure 8) does not open automatically, open
a web browser and type crewcomm.com.
2. Log In to the CrewCommCenter
Enter the Login ID and Password, then click <Login>. The
following screen will be displayed.
During the rst attempt, you will be prompted to register

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a “display name”. Enter the desired user name and then
click <Ok> when complete. The user registration will be
completed within ten minutes.
After the registration is complete (approximately ten
minutes), enter Login ID and Password, then click
<Login>. The following screen will be displayed:
Figure 9: User navigation page.
Click the desired option from those presented (dependent
upon service purchased and access permitted).
For more in-depth information concerning RedPort
Optimizer CrewComm Premier Router User Access and
use, see:
redportglobal.com/support/documentation-manuals/.

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Corporate Contact Information
For any questions, concerns, or recommendations, please
contact us:
RedPort Company Information
Phone: International: +1 865.379.8723
USA: 877.379.8723
Email: info@redportglobal
Sales: [email protected]
Web: redportglobal.com
RedPort Corporate Address
RedPort Global
3224 Wrights Ferry Road
Louisville, TN 37777
SMSGlobal Company Information
Phone: International: [phone]
Email: crewcommwi@smsglobal.net
Fax: International: [phone]
Web: smsglobal.net
SMSGlobal Corporate Address
Unit 1602, Malaysia Building 50
Gloucester Road Wan Chai, Hong Kong
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