REMKO Smart Control Touch User manual

Operating manual
Read the instructions prior to performing any task!
REMKO Smart-Control Touch
For the heat pump series SQW
0204-2019-11 Edition 2, en_GB
Handbook for the user and the experienced professional

Translation of the original operating manual
Read these operating instructions carefully before commis-
sioning / using this device!
These instructions are an integral part of the system and must
always be kept near or on the device.
Subject to modifications; No liability accepted for errors or mis-
prints!

Table of contents
1 Safety and usage instructions............................................................................................................. 4
1.1 General safety notes....................................................................................................................... 4
1.2 Identification of notes...................................................................................................................... 4
1.3 Personnel qualifications.................................................................................................................. 4
1.4 Dangers of failure to observe the safety notes................................................................................ 4
1.5 Safety-conscious working............................................................................................................... 4
1.6 Safety notes for the operator........................................................................................................... 5
1.7 Safety notes for installation, maintenance and inspection.............................................................. 5
1.8 Unauthorised modification and changes......................................................................................... 5
1.9 Intended use................................................................................................................................... 5
1.10 Warranty........................................................................................................................................ 5
1.11 Transport and packaging............................................................................................................... 6
1.12 Environmental protection and recycling........................................................................................ 6
2 Technical data........................................................................................................................................ 7
3Operation - General notes.................................................................................................................... 8
4 Operation - User level ........................................................................................................................ 10
4.1 Menu structure.............................................................................................................................. 10
4.2 Setting the heating/cooling operating mode.................................................................................. 19
4.3 Changeover summer/winter mode................................................................................................ 25
4.4 WLAN function.............................................................................................................................. 27
4.5 Emergency-heat operation............................................................................................................ 29
5 Operation - Expert level ..................................................................................................................... 31
5.1 Menu structure of the controller.................................................................................................... 31
5.2 Commissioning wizard.................................................................................................................. 54
5.3 Hygiene function/legionella circuit................................................................................................. 61
5.4 Activate heating and cooling circuit, examples............................................................................. 63
6 Electrical wiring................................................................................................................................... 64
6.1 Electrical configuration - I/O module............................................................................................. 64
6.2 Terminal assignment / legend....................................................................................................... 65
6.3 Template hydraulic diagrams with installation parameters............................................................ 67
7 Fault messages on the Smart Control.............................................................................................. 69
8 Assembly and installation of the Smart Control Touch controller................................................. 73
9 Index..................................................................................................................................................... 77
3

1 Safety and
usage instructions
1.1 General safety notes
Carefully read the operating manual before com-
missioning the units for the first time. It contains
useful tips and notes such as hazard warnings to
prevent personal injury and material damage.
Failure to follow the directions in this manual not
only presents a danger to people, the environment
and the system itself, but will void any claims for
liability.
Keep this operating manual and the refrigerant
data sheet near to the units.
1.2 Identification of notes
This section provides an overview of all important
safety aspects for proper protection of people and
safe and fault-free operation.The instructions and
safety notes contained within this manual must be
observed in order to prevent accidents, personal
injury and material damage.
Notes attached directly to the units must be
observed in their entirety and be kept in a fully
legible condition.
Safety notes in this manual are indicated by sym-
bols. Safety notes are introduced with signal words
which help to highlight the magnitude of the danger
in question.
DANGER!
Contact with live parts poses an immediate
danger of death due to electric shock. Damage
to the insulation or individual components may
pose a danger of death.
DANGER!
This combination of symbol and signal word
warns of a situation in which there is immediate
danger, which if not avoided may be fatal or
cause serious injury.
WARNING!
This combination of symbol and signal word
warns of a potentially hazardous situation,
which if not avoided may be fatal or cause
serious injury.
CAUTION!
This combination of symbol and signal word
warns of a potentially hazardous situation,
which if not avoided may cause injury or mate-
rial and environmental damage.
NOTICE!
This combination of symbol and signal word
warns of a potentially hazardous situation,
which if not avoided may cause material and
environmental damage.
This symbol highlights useful tips and recom-
mendations as well as information for efficient
and fault-free operation.
1.3 Personnel qualifications
Personnel responsible for commissioning, opera-
tion, maintenance, inspection and installation must
be able to demonstrate that they hold a qualifica-
tion which proves their ability to undertake the
work.
1.4 Dangers of failure to observe
the safety notes
Failure to observe the safety notes may pose a risk
to people, the environment and the units. Failure to
observe the safety notes may void any claims for
damages.
In particular, failure to observe the safety notes
may pose the following risks:
nThe failure of important unit functions.
nThe failure of prescribed methods of mainte-
nance and repair.
nDanger to people on account of electrical and
mechanical effects.
1.5 Safety-conscious working
The safety notes contained in this manual, the
existing national regulations concerning accident
prevention as well as any internal company
working, operating and safety regulations must be
observed.
REMKO Smart-Control Touch
4

1.6 Safety notes for the operator
The operational safety of the units and compo-
nents is only assured providing they are used as
intended and in a fully assembled state.
nThe units and components may only be set up,
installed and maintained by qualified per-
sonnel.
nProtective covers (grille) over moving parts
must not be removed from units that are in
operation.
nDo not operate units or components with
obvious defects or signs of damage.
nContact with certain unit parts or components
may lead to burns or injury.
nThe units and components must not be
exposed to any mechanical load, extreme
levels of humidity or extreme temperature.
nSpaces in which refrigerant can leak sufficient
to load and vent. Otherwise there is danger of
suffocation.
nAll housing parts and device openings, e.g. air
inlets and outlets, must be free from foreign
objects, fluids or gases.
nThe units must be inspected by a service tech-
nician at least once annually. Visual inspec-
tions and cleaning may be performed by the
operator when the units are disconnected from
the mains.
1.7 Safety notes for installation,
maintenance and inspection
nAppropriate hazard prevention measures must
be taken to prevent risks to people when per-
forming installation, repair, maintenance or
cleaning work on the units.
nThe setup, connection and operation of the
units and its components must be undertaken
in accordance with the usage and operating
conditions stipulated in this manual and comply
with all applicable regional regulations.
nLocal regulations and laws such as Water
Ecology Act must be observed.
nThe power supply should be adapted to the
requirements of the units.
nUnits may only be mounted at the points pro-
vided for this purpose at the factory. The units
may only be secured or mounted on stable
structures, walls or floors.
nMobile units must be set up securely on suit-
able surfaces and in an upright position. Sta-
tionary units must be permanently installed for
operation.
nThe units and components should not be oper-
ated in areas where there is a heightened risk
of damage. Observe the minimum clearances.
nThe units and components must be kept at an
adequate distance from flammable, explosive,
combustible, abrasive and dirty areas or
atmospheres.
nSafety devices must not be altered or
bypassed.
1.8 Unauthorised modification
and changes
Modifications or changes to units and components
are not permitted and may cause malfunctions.
Safety devices may not be modified or bypassed.
Original replacement parts and accessories
authorised by the manufactured ensure safety. The
use of other parts may invalidate liability for
resulting consequences.
1.9 Intended use
The units are designed depending on the model
and equipment exclusively as a control unit for the
heat pump and the heating system.
Any different or additional use shall be classed as
non-intended use. The manufacturer/supplier
assumes no liability for damages arising from such
use. The user bears the sole risk in such cases.
Intended use also includes working in accordance
with the operating and installation instructions and
complying with the maintenance requirements.
Under no circumstances should the threshold
values specified in the technical data be exceeded.
1.10 Warranty
For warranty claims to be considered, it is essential
that the ordering party or its representative com-
plete and return the "certificate of warranty" to
REMKO GmbH & Co. KG at the time when the
units are purchased and commissioned.
The warranty conditions are detailed in the "Gen-
eral business and delivery conditions". Further-
more, only the parties to a contract can conclude
special agreements beyond these conditions. In
this case, contact your contractual partner in the
first instance.
5

1.11 Transport and packaging
The devices are supplied in a sturdy shipping con-
tainer or inside the heat pump casing. Please
check the equipment immediately upon delivery
and note any damage or missing parts on the
delivery and inform the shipper and your contrac-
tual partner. For later complaints can not be guar-
anteed.
WARNING!
Plastic films and bags etc. are dangerous
toys for children!
Why:
- Leave packaging material are not around.
- Packaging material may not be accessible to
children!
1.12 Environmental protection
and recycling
Disposal of packaging
All products are packed for transport in environ-
mentally friendly materials. Make a valuable contri-
bution to reducing waste and sustaining raw mate-
rials. Only dispose of packaging at approved
collection points.
Disposal of equipment and components
Only recyclable materials are used in the manufac-
ture of the devices and components. Help protect
the environment by ensuring that the devices or
components (for example batteries) are not dis-
posed in household waste, but only in accordance
with local regulations and in an environmentally
safe manner, e.g. using certified firms and recy-
cling specialists or at collection points.
REMKO Smart-Control Touch
6

2 Technical data
Series Smart Control Touch
Operating mode Remote control
Power supply V +12 V DC
Enclosure class IP 30
Power consumption mW < 100
Max. cable length m 15
Recommended cable mm22 x 0,5
Dimensions
Height mm 150
Width mm 80
Depth mm 35
Environment
Ambient temperature °C 0-70
Air humidity % rH 0-95 (relative) non-condensing
Remote control EDP no. 248104
WLAN stick EDP no. 1121589
We reserve the right to make technical changes for the purpose of technical advancement.
7

3 Operation -
General notes
Overview of the controls
123 4
Fig. 1: Smart-Control Touch start screen
1: Overview (quick access)
2: Information (quick access)
3: Settings (quick access)
4: Messages (warnings, information notes and
errors)
Function display
Unit operation is intuitive and self-explanatory via
the plain text display on the user interface on the
touch display. No buttons are required to adjust
and change parameters. Instead, this takes place
by touching the surface of the controller at the
appropriate points. The installation of further func-
tions such as Smart-Count or Smart-Web is pos-
sible through the installation of further supplemen-
tary software available as an accessory.
When in an idle state, the display is inactive. The
basic display only starts once the display is
touched and it always starts with the user level.
Selecting user/expert mode
You can access the expert level by touching the
REMKO logo in the upper right corner of the dis-
play. After entering the password (0321) using the
+/- combination and then touching the "Next" and
"OK" displays, the expert level is enabled.
NOTICE!
The settings in expert mode may only be con-
figured by REMKO-authorised installers!
Navigation and changing parameters
Call up basic display
The menu items "Overview", "Information", "Set-
tings" and "Messages" are displayed in the basic
display (start screen).
Fig. 2: Overview
REMKO Smart-Control Touch
8

Scroll up in the screen to enter the "Overview"
level from the basic display. You will find the fol-
lowing submenus here:
nRoom climate mode
The operating mode for the room heating can
be changed here.
nColder/warmer
The desired room temperature can be adjusted
here. The value 0.0°C stands for a desired
room temperature of 20.0 °C.
nStorage tank set temperature
The desired temperature for the hot water
preparation of the drinking water storage tank
can be adjusted here.
nWeather information
Fig. 3: Menu items in the "Overview" level
Navigation in the overview menu item
Fig. 4: "Room climate mode" menu item
You can change the operating mode for the room
heating by touching the desired menu item, for
example "Room climate mode".
The following options are available via "+/-":
nAutomatic
nHeating
nStandby
nCooling
After selecting the desired operating mode, the
mode can be saved by touching "OK".
9

4 Operation - User level
4.1 Menu structure
Information Einstellungen
Grund-
informationen
Grund-
einstellungen
Warmwasser
Meldungen
Fehlermeldungen
Warnhinweise
Schornstein-
feger
Wärmepumpe
Ungemischter
Kreis
1. gemischter
Kreis
2. gemischter
Kreis
Funktion nur bei Betriebsart „alternativ“ aktiviert!
3. gemischter
Kreis
Übersicht
Raumklima-
modus
Kälter/
Wärmer
Speicher
Soll-Temp.
Wetter
Informationen
Heizen /
Kühlen
*) *
)
*
*)
*
)
*Aktivierung nur mit Zusatzsoftware
Ungemischter
Kreis
1. gemischter
Kreis
2. gemischter
Kreis
3. gemischter
Kreis
Zusätzlicher
Wärmeerzeuger
Hydraulik
Kaskade
Zählerstände)
*
Warmwasser
Information SettingsOverview Messages
Room
climate mode
Colder/hotter
Storage tank
set temp.
Weather *)
information
Basic
settings
Hot water Hot water
Heating/
cooling
Unmixed
circuit
Unmixed
circuit
1st mixed
circuit
1st mixed
circuit
2nd mixed
circuit
2nd mixed
circuit
Hydraulics
Cascade Heat pump
Additional heat
generators
Meter
readings*)
Chimney
sweep **)
*) Activation only with supplementary software
**) Function is only activated in “alternative” operating mode!
3rd mixed
circuit
3rd mixed
circuit
Fault messages
Warning notices
Basic
information
Information Einstellungen
Grund-
informationen
Grund-
einstellungen
Warmwasser
Meldungen
Fehlermeldungen
Warnhinweise
Schornstein-
feger
Wärmepumpe
Ungemischter
Kreis
1. gemischter
Kreis
2. gemischter
Kreis
Funktion nur bei Betriebsart „alternativ“ aktiviert!
3. gemischter
Kreis
Übersicht
Raumklima-
modus
Kälter/
Wärmer
Speicher
Soll-Temp.
Wetter
Informationen
Heizen /
Kühlen
*)
*
)
*
*)
*
)
*Aktivierung nur mit Zusatzsoftware
Ungemischter
Kreis
1. gemischter
Kreis
2. gemischter
Kreis
3. gemischter
Kreis
Zusätzlicher
Wärmeerzeuger
Hydraulik
Kaskade
Zählerstände)
*
Warmwasser
Fig. 5: User level menu structure overview
REMKO Smart-Control Touch
10

User level structure
In the “User” level, you have access to the fol-
lowing submenus:
nOverview
nInformation
nSettings
nMessages
These first level menus can be operated by users
and experts alike. Some menu items and parame-
ters are only visible in expert mode. They may only
be adjusted by specialists!
Overview
The indicators on the overview are the parameters
that are often used.
Information
You can obtain basic information about the com-
plete system here.
Here, you will also find corresponding information
on the respective parameters enabled, such as hot
water, heating circuits or the hydraulics and their
operating statuses.
Settings
In the settings menu item it is possible to adjust
parameters for the enabled components. Here, you
have the option of adjusting e.g. heating curves in
accordance with the requirements the REMKO
heat pump user. Relevant points that affect the
safety of the complete system are only to be
changed by a specialist. These are only enabled in
the expert level following entry of the password.
Messages
The "messages" level displays warnings, faults and
malfunctions.
In the following, you will find tables containing the
respective parameters for the available settings.
You can find numerous info texts about the indi-
vidual level menu items on your Smart-Control
Touch controller.
The following diagrams and explanations relate
to the full menu structure, which my differ from
the menu structure of your own controller. Only
the relevant menu items and parameters are
displayed by the Smart Control, depending
upon which heat generators and functions you
have activated. For example, if no heating cycle
has been activated, the corresponding menu
items and parameters are not displayed.
11

"Information" menu item - User
This menu contains information about the current operating status of the system.
Level 2 menu item Level 3 menu item Level 4 menu item
Basic information
Status
Current operating mode
Previous operating mode
Room climate
Party mode
Away mode
Anti-freeze protection
IP address
Subnet
Gateway
Smart Count *)
Smart Web *)
Smart Com *)
Activation code
Date/Time
Time
Date
Time zone
Version number
Hardware control panel
Hardware
Software control panel
Software
Linux kernel control panel
Linux Kernel
Network
USB interface
IP address
Subnet
Gateway
MAC address
WLAN status
Signal quality
Licence information
*) These functions are only possible with the requisite supplementary software, available to purchase.
REMKO Smart-Control Touch
12

"Information" menu item (continued) - User
Level 2 menu item Level 3 menu item
Hot water
HW request
HW storage tank set temp.
Hygiene function
Circulation request S05
Circulation set temp
Circulation actual temp. S05
Circulation pump A11
Unmixed
circuit
Operating mode
Set temp.
Actual temp.
Room target temperature
Room actual temperature
Room humidity
Dew point
Mixed outside temperature
1st, 2nd and 3rd mixed
circuit
Operating mode
Set temp.
Actual temp.
Room target temperature
Room actual temperature
Room humidity
Dew point
Mixed outside temperature
Hydraulics
Heating water temp. (setpoint)
Heating water temp. (actual value)
Outside temperature S06
Buffer tank temp. S07
Buffer tank temp. cooling S08
Therm.output
Heating energy
Cooling energy
13

"Information" menu item (continued) - User
Level 2 menu item Level 3 menu item Level 4 menu item
Cascade
1. Heat pump
Heat pump status
Remaining idle time
Compressor status
Defrost status
Fault status
Enable signal
Disable compressor
Heat pump mode
Disable signal S40
Enable hot water
Enable electric heater
2. Heat pump
Heat pump status
Remaining idle time
Compressor status
Defrost status
Fault status
Enable signal
Disable compressor
Heat pump mode
Disable signal S40
Enable hot water
Enable electric heater
3. - 10. Heat pump Up to 10 heat pumps are possible. The parameters are the same as with
HP 1-2.
Auxiliary heat generator Heat generator status
Potential-free output A32
REMKO Smart-Control Touch
14

"Information" menu item (continued) - User
Level 2 menu item Level 3 menu item Level 4 menu item
Meter readings *)
Heat pump
Therm. power, heat pump
Therm. energy, heat pump
Electrical power, heat pump
Electrical energy, heat pump
Output, environment
Environmental energy
Household Current household output
Household energy
Photovoltaic
Photovoltaic output
Photovoltaic yield
Feed-in power
Feed-in
Private consumption power
Energy consumption
Heating and
Hot water
Heating energy
Hot water energy
Cooling energy
Hot water meter
CO2 savings CO2 savings
Equivalent in trees
KNXnet/IP
IP for the KNX interface
MAC for the KNX interface
IA for the KNX interface
IA for the SMT
KNX connection status
Programming mode
*) These functions are only possible with the requisite supplementary software, available to purchase.
15

"Settings" menu item - User
In this menu you can configure the settings. For example, you can adjust hot water and heating tempera-
tures or change time settings.
Level 2 menu item Level 3 menu item Level 4 menu item
Default settings
Language/Time
Date
Time
Date format
Time format
Language
Time zone (winter)
Display
Display brightness
Display contrast
Display off
Default screen
Hot water
Domestic hot-water heating
Storage tank set temp.
Mode
Time program A
Time program B
Time program C
Tolerance during ECO operation
Circulation Circulation set temp.
Time program
Heating/cooling
Mode
Room climate mode
Difference from cooling limit
Difference from heating limit
Building adaptation
Standard outside temp. (Heating)
Standard outside temp. (Cooling)
Inertia of the heating curve
REMKO Smart-Control Touch
16

"Settings" menu item (continued) - User
Level 2 menu item Level 3 menu item
Unmixed
circuit
Operating mode
Heating circuit mode
Fixed value
Heating curve adjustment
Cooling circuit mode
Fixed value
Cooling curve adjustment
Time program A
Time program B
Time program C
Time program function
Room temp. reduction
Room temp. Increase
Room unit
Room temperature influence
1st, 2nd and 3rd mixed
circuit
Operating mode
Heating circuit mode
Fixed value
Heating curve adjustment
Cooling circuit mode
Fixed value
Cooling curve adjustment
Time program A
Time program B
Time program C
Time program function
Room temp. reduction
Room temp. Increase
Room unit
Room temperature influence
17

"Settings" menu item (continued) - User
Level 2 menu item Level 3 menu item Level 4 menu item
Heat pump
Graduated tariff
Number of power tariffs
Time field Tariff 1-9
Power tariff 1-9
PV current usage
Power tariff 1
Feed-in tariff
Personal use tariff
Chimney sweep
Mode
HW valve
Run-time in minutes
"Messages" menu item
This menu displays warnings, faults, operating sta-
tuses or messages.
If this “Messages” symbol should light up in red or
yellow in the basic display, it is necessary to check
what type of message is displayed in the message
level. In order to call up the message level, it is
only necessary to touch the symbol.
Possible messages can be found in the chapter
"Error messages on the Smart Control".
Differentiation is made here between numbers that
start with 6000, which are to be considered pure
operating messages and do not constitute a fault.
Numbers that start with 7000 are relevant faults,
which require the heat pump to be switched off.
Numbers that start with 8000 are warnings and
indicate that the heat pump must be checked!
REMKO Smart-Control Touch
18

4.2 Setting the heating/cooling
operating mode
Heating curve heating circuit mode
The heating curve can be adjusted in three points,
according to the structure and location-related con-
ditions of the building:
Base point:
The base point corresponds to the minimum set
temperature of the heating water at an outside
temperature of 20 °C. If the heating is too cold at
relatively high outside temperatures (trans-sea-
sonal period), the base point should be set higher.
Standard inlet temperature:
The standard inlet temperature corresponds to the
set temperature of the heating water at the
standard outside temperature in the building loca-
tion. If the heating is not warm enough at low out-
side temperatures, the standard inlet temperature
should be increased.
Standard outside temperature:
The standard outside temperature is dependent on
the regional location of the building and must be
set according to the region.
2
1
4
3
Fig. 6: Heating curve adjustment
1: Temperature of the heating water in °C
2: Inlet temperature heating curve
3: Return flow heating curve
4: Outside temperature in °C
For optimal configuration of the heating curve
parameters, the heating load calculation and/or
energy consumption must be taken into account.
Differences between the installed parameters and
the design of the actual building can cause the
heat pump to run inefficiently.
19

Setting the heating curve:
1. Base point
In this level, select the circuit to be changed and
select the parameter "Heating curve settings".
Change the value with "+/-" under the heating
curve schematic and select the next value with
"Next". Then confirm with "OK".
User level Expert level
¯
Settings
¯
e.g. unmixed circuit
¯
Heating curve adjustment
¯
Setting the base point
2. Standard inlet temperature
The standard inlet temperature is set using the
same procedure.
User level Expert level
¯
Settings
¯
e.g. unmixed circuit
¯
Heating curve adjustment
¯
Setting the standard inlet temperature
3. Set the standard outside temperature
The standard outside temperature can be changed
in the user and expert level.
Here, it is possible to set the standard outside tem-
perature to the respective value for heating and
cooling mode.
The standard outside temperature is only changed
once here for each active heating circuit. After
changing this parameter, the value is automatically
accepted with all active heating circuits.
For optimal configuration of the heating curve
parameters, the heating load calculation and/or
energy consumption must be taken into account.
Differences between the installed parameters and
the design of the actual building can cause the
heat pump to run inefficiently.
Access this parameter as follows:
User level Expert level
¯
Settings
¯
Heating/cooling
¯
Building adaptation
¯
Standard outside temperature
REMKO Smart-Control Touch
20