Rescue Alert RA400 User manual

The Rescue Alert
Users Manual for the
Model RA400
Rescue Alert
10321 S. Beckstead Lane
South Jordan, Utah 84095
[phone], fax [phone]
Toll free [phone] fax [phone]
www.rescuealert.com

RA400
Installation Guide
The figure below is a general representation of the installation of a Rescue Alert RA400
1. Locate a telephone jack with an electrical outlet nearby. The Rescue Alert should be placed on a
flat, horizontal surface. The Rescue Alert should also be located away from the immediate
vicinity of mechanical noise sources, i.e.; oxygen generators, electrical equipment and
appliances such as televisions or stereos.
2. Unplug the telephone cord from the wall jack and plug the phone cord into the jack marked
“PHONE” on the back of the RESCUE ALERT.
3. Find the RESCUE ALERT supplied telephone cord with a larger modular plug on one end, and a
smaller modular plug on the other end. Plug the smaller end into the wall jack, and the larger end
into the jack marked “WALL” on the back of the RESCUE ALERT. When your Rescue Alert calls
the Response Center, the telephone and any other device connected to the PHONE jack on the
rear of your Rescue Alert will be disconnected during the call. This means that if this telephone is
off-hook, your Rescue Alert can still contact the Response Center. If there are other extensions
of the same telephone number in your home that are off-hook when your Rescue Alert needs to
place a call, it will not be able to unless the local telephone company has installed an RJ31X
jack. This allows the Rescue Alert to disconnect any telephone in the house that may be off-
hook. If you elect to have an RJ31X installed, contact your Rescue Alert Service Provider and
ask for an RJ31X telephone cord, part number RA400-RJ31X
4. Plug the Power transformer into an AC outlet. Verify that the outlet is not controlled by a light
switch.
5. Turn the Power Switch, located on the rear of the RESCUE ALERT, to the on position.
6. Test range to make sure Personal Help Button (PHB) works in home and yard as needed. This is
done by: (1) press and release small black button marked “TEST/LEARN,” located on the rear of
the RESCUE ALERT; (2) immediately press and hold down the PHB; and (3) walk around the
home and yard. A continuous tone will be emitted by the RESCUE ALERT while pressing the
PHB, indicating the RESCUE ALERT works from that location. (4) To end the Range Test, press
the red “CANCEL” button on the right side of the home unit.
7. Call a RESCUE ALERT Response Center Attendant to test (801-571-4121) or (1-800-688-9576).

Frequently Asked Questions
1) How much does Rescue Alert cost?
Your Rescue Alert can cost as little as a $1.00 per day.
2) Does the decision to use Rescue Alert services mean giving up my independence?
Rescue Alert works very hard to make sure you get to exercise your independence and be safe by staying in your
own home and living without unnecessary intrusions by strangers.
3)
How is Rescue Alert different from other Personal Emergency Response Systems companies?
Most PERS companies provide a very basic type service. Rescue Alert is flexible and offers many types of services
which can be found with no other company.
4) Does Rescue Alert care only for the frail and elderly?
Rescue Alert does provide help for the frail and elderly. Many younger and more physically mobile subscribers who
are alone for any portion of the day use Rescue Alert as well.
5) How can Rescue Alert help me to stay at my home and be safe?
Rescue Alert provides for you to be alone and still be able to receive help up to 600 feet from your home, even if you
cannot speak to the Emergency Response Center. Simply press your Personal Help Button to activate your Rescue
Alert.
6) Does Rescue Alert provide 24 hour in home monitoring?
The Rescue Alert Emergency Response Center is staffed around the clock and 365 days a year.
7) Where is the Rescue Alert Monitoring center?
Rescue Alert is located in Utah, in the middle of the Salt Lake Valley, in South Jordan.
8) Must I have a medical emergency to use my Rescue Alert?
Only about 6% of all calls received by Rescue Alert are medical emergencies. Rescue Alert can still get you help for
almost any type of need you may have, emergency or otherwise.
9) Who do you call? Can Rescue Alert notify my own doctor and hospital if I need care?
Rescue Alert can contact any persons you want on your list of Responders. Family, friends, neighbors, police, fire,
and ambulance may all be listed if desired. You are not restricted to a limited number of Responders or telephone
numbers to contact them.
10) How will the people Rescue Alert send get into my home to help me?
Rescue Alert can keep track of who has keys to your home, but recommends that a key lock box be utilized. Rescue
Alert can be informed of the key lock box access code and give the code to emergency personnel for access. These
codes can be changed at will. Your home will be secure.
11) Is my Rescue Alert button waterproof?
Your Rescue Alert button is waterproof and may be worn in the bathtub or shower, both areas where individuals
have a high number of slips and falls.
12) Will my Rescue Alert affect my telephone?
Your Rescue Alert will not affect your telephone unless the Personal Help Button is pressed and the system is
activated. DSL service does require a filter and use of a model RA400 Rescue Alert.
13) What happens to my Rescue Alert service if I go away for a period of time or move?
The Rescue Alert is designed for flexible use. It may be taken with you on extended visits or to a new residence.
Please contact Rescue Alert prior to moving or reinstalling your Rescue Alert.
14) Will my Rescue Alert work when I am at the market or when I leave my house?
The Rescue Alert has an effective operating range of about 600 feet. The Federal Communications
Commission limits the use of this type of system and assumes when you are out in the view of the general public
other people can see if you need help.
15) Will Medicaid pay for my Rescue Alert service?
Medicaid will unfortunately not pay for your Rescue Alert, neither will most Insurance carriers, even with a doctor’s
written prescription. There are some state programs like Medicaid Waivers which are usually administered by the
County Aging Services which will pay based on their specific criteria.
16) Do I need to sign a long-term contract?
Rescue Alert does require a contract, but the agreement is a month-to-month contract and may be cancelled after
any 30-day period.

TESTING YOUR RESCUE ALERT
Our goal at Rescue Alert is to test each Rescue Alert unit every 30 days. Testing can usually
be done in less than 5 minutes, and will not disturb any of your responders. Our goal is to give
you Safety, Security and Peace of Mind. That is what you and your loved ones will receive
when you test your Rescue Alert unit.
Testing your Rescue Alert is easy. Simply press your Personal Help Button and wait for a
Response Center Attendant to speak to you over your Rescue Alert unit. When the Attendant
asks if you need help, tell them you are doing a monthly test. You may also telephone either
of the numbers below and indicate that you would like to test your Rescue Alert:
Local: 1-801-571-4121
Toll Free number: 1-800-688-9576
A specially trained Rescue Alert Attendant will help you test your Rescue Alert without
disturbing your responders. Attendants are available 24-hours a day, allowing you to test at
your convenience.
If it is difficult for you to hear clearly over your telephone or Rescue Alert unit you may want to
have a friend or relative with you when you test.
During your routine monthly test, the Rescue Alert Attendant will also verify your Name,
Address, and Telephone number. This is to ensure that you will receive the fastest response
time possible during an emergency. It is very important that you notify us of any information
changes made on your account. You can do this by calling either of the numbers listed above
and asking for a Response Center Attendant or by pressing your Personal Help Button and
relaying the information to the Attendant. Changes that we need to be aware of include
changes to your address, telephone number, Responder information, allergies to medications,
Doctor’s name and number, and hidden key locations.
If you forget to do your monthly test, a Rescue Alert Attendant may call you on your home
telephone and remind you to test. To do this, simply hang up your telephone and press your
Personal Help Button. A Response Center Attendant will be talking with you over your unit in
seconds.

RA400 Features
Check-In Alarm The Check-In Alarm provides for up to five daily Check-In times to be
programmed. At programmed times; the unit sounds an audible alert. If the Subscriber doesn’t
respond to the audible alert, a check-in signal is sent to the response center.
Inactivity Timer The Inactivity Timer is programmable for any interval in 15-minute increments.
Each time any activity is detected, the Inactivity Timer is reset for the programmed length of
time. When the programmed time expires the unit sounds an audible alert. If the Subscriber
doesn’t respond to the audible alert, an In-Activity signal is sent to the response center.
Automatic Voice Test Many Rescue Alert subscribers prefer to use the Automatic Voice Test
feature offered by Mytrex, Inc. because of the added safety and peace of mind that it provides.
Almost every circuit of the Rescue Alert is tested including the microphone, speaker and
Personal Help Button. When the Automatic Voice Test Feature is enabled, the Rescue Alert will
automatically send an “Automatic Voice Test” message to the response center. The Care
Assistant will greet the Subscriber, ask the Subscriber to press the Personal Help Button, tell the
Subscriber that the Rescue Alert is working properly and ask if there are any questions.
The Rescue Alert automatically sends the test message to the response center during daytime
hours. If the Subscriber’s telephone is being used, the Rescue Alert waits until the line is
available. The Program can set how often the Rescue Alert sends the test message.
Daily Automatic Dial Test If the Automatic Voice Test is not used, it is strongly recommended
that the Automatic Dial Test Feature offered by the Rescue Alert be used. This test verifies the
ability of the Mytrex, Inc. to deliver a message to the Response Center. When the Automatic
Dial Test Feature is enabled, the Mytrex, Inc. will automatically send an “Automatic Dial Test”
message to the Response Center. If the response center does not receive an expected test call
from the Rescue Alert, the Care Assistant will contact the Program to help determine the cause.
The Rescue Alert automatically sends the test message to the response center during midnight
hours. If the Subscriber’s telephone is being used, the Rescue Alert waits until the line is
available. The Program can set how often the Rescue Alert sends the test message.
Medicine Reminders and Dispensing System The MEDTIME system in conjunction with the
Rescue Alert is programmable to monitor up to four doses of medicine daily. When it is time for
the Subscriber to take their medicine, the unit sounds an audible alert. If the Subscriber does
not take their medicine in the allotted time, the Response Center receives a signal from the
MEDTIME system, and a Care Assistant will follow the processing protocol as specified by the
Subscriber and their family.
Smoke Detectors Up to eight (8) RA400 compatible Smoke Detectors can be installed and
setup to activate an RA400 PERS unit. Each individual Smoke Detector will cause a unique
signal to be sent to the Rescue Alert Response Center. Upon account activation, the location of
each Smoke Detector will be logged into the Response Center’s database corresponding to the
unique signal of each Smoke detector. This allows the Response Center to report to fire officials
the exact location smoke is detected. The RA400 is also able to report Low Smoke Detector
Battery signals to the Response Center.

RA3R Receiver/RA3T Transmitter Mytrex, Inc. is excited to present the RA3R and the RA3T
to the wireless control market. The RA3R is a new super-heterodyne receiver with high
sensitivity and interference rejection. The RA3T is a new waterproof, transmitter/Personal Help
Button (PHB) designed especially for medical monitoring and the Personal Emergency
Response System (PERS) industry. The RA3T has superior reliability, unobtrusiveness, and
ease of use. Together this pair consistently exhibits performance of more than 550 feet of
open range.
Additional Personal Help Buttons The Rescue Alert is standard equipped with the pendant
style PHB. There are several different styles of PHB available at no additional cost. In addition,
one Rescue Alert unit will work with up to eight different PHBs simultaneously. The Rescue
Alert unit is easily reprogrammed in the Subscriber’s home to receive the additional PHBs.
Maintenance and Support Maintenance, labor and parts for Rescue Alert units are provided
for one year under normal use and conditions. Exceptions for parts & labor include: water or
substance damage, damage caused by lightning or other acts of God, subscriber or Program
negligence, and batteries. Shipping is not included.

Trouble Shooting – RA400
Symptom Description Causes Solution
POWER
Light is Off
Unit is not receiving
power.
-Power Outage - Unit unplugged
-Power cube loose in socket
-Socket controlled by light switch
-Power cord damaged
-Blown fuse/circuit breaker
-On/Off switch in off position.
Turn the Power Switch on and make sure
the power cube is plugged into a power
outlet that has power. Make sure the
outlet is not controlled by a light switch.
Make sure the power cube is held tightly in
the power outlet.
POWER
Light is
Steady Red
Unit is not receiving
AC power and is
operating on the
internal battery.
- See above. Make sure the unit is securely connected
to the power outlet and that the outlet is
receiving power.
POWER
Light is
Flashing
red
Unit is not receiving
AC power and the
internal battery is at
or below a warning
level.
- See above. Make sure the unit is securely connected
to the power outlet and that the outlet is
receiving power.
PHONE
Light is red
Telephone line
connection is not
made or is made
incorrectly
-Phone cord unplugged from unit
-Wall cord unplugged from wall jack
-Phone is out of order
Make sure your unit is plugged into a
working telephone jack. Also make sure
that the telephone wires are connected as
shown in the installation diagrams.
TEST Light
is green
Unit in Range Test
Mode.
Press the red CANCEL button on the right
side of the unit
HOME
Light is
green
Check-In or Inactivity
feature is enabled
and the Home/Away
switch is in the Home
position.
AWAY
Light is
green
Check-In or Inactivity
feature is enabled
and the Home/Away
switch is in the Away
position.
HELP Light
is red
Unit is sending a
message to the
Response Center.
HELP
button
flashes
green, but
will not
activate unit
HELP button needs to
be reprogrammed to
the Rescue Alert unit.
See Instructions below on how to
reprogram the Personal Help Button.
Reprogramming Personal Help Button
-Press and hold the Test/Learn button on the rear of the unit while you press and release the red CANCEL button.
You will hear a series of 7 beeps.
-Release the Test/Learn button immediately after the 7 beeps. It will sound 2 more beeps to indicate it is now in Learn
mode.
-Press the Personal Help Button. A steady tone will sound until you release the button
-Press the red CANCEL button on the side of the unit to exit Learn mode. The Personal Help Button is now
programmed and should activate the Rescue Alert unit.

Model RA400
Personal Emergency Response System (PERS)