Frequently Asked Questions
1) How much does Rescue Alert cost?
Your Rescue Alert can cost as little as a $1.00 per day.
2) Does the decision to use Rescue Alert services mean giving up my independence?
Rescue Alert works very hard to make sure you get to exercise your independence and be safe by staying in your
own home and living without unnecessary intrusions by strangers.
3)
How is Rescue Alert different from other Personal Emergency Response Systems companies?
Most PERS companies provide a very basic type service. Rescue Alert is flexible and offers many types of services
which can be found with no other company.
4) Does Rescue Alert care only for the frail and elderly?
Rescue Alert does provide help for the frail and elderly. Many younger and more physically mobile subscribers who
are alone for any portion of the day use Rescue Alert as well.
5) How can Rescue Alert help me to stay at my home and be safe?
Rescue Alert provides for you to be alone and still be able to receive help up to 600 feet from your home, even if you
cannot speak to the Emergency Response Center. Simply press your Personal Help Button to activate your Rescue
Alert.
6) Does Rescue Alert provide 24 hour in home monitoring?
The Rescue Alert Emergency Response Center is staffed around the clock and 365 days a year.
7) Where is the Rescue Alert Monitoring center?
Rescue Alert is located in Utah, in the middle of the Salt Lake Valley, in South Jordan.
8) Must I have a medical emergency to use my Rescue Alert?
Only about 6% of all calls received by Rescue Alert are medical emergencies. Rescue Alert can still get you help for
almost any type of need you may have, emergency or otherwise.
9) Who do you call? Can Rescue Alert notify my own doctor and hospital if I need care?
Rescue Alert can contact any persons you want on your list of Responders. Family, friends, neighbors, police, fire,
and ambulance may all be listed if desired. You are not restricted to a limited number of Responders or telephone
numbers to contact them.
10) How will the people Rescue Alert send get into my home to help me?
Rescue Alert can keep track of who has keys to your home, but recommends that a key lock box be utilized. Rescue
Alert can be informed of the key lock box access code and give the code to emergency personnel for access. These
codes can be changed at will. Your home will be secure.
11) Is my Rescue Alert button waterproof?
Your Rescue Alert button is waterproof and may be worn in the bathtub or shower, both areas where individuals
have a high number of slips and falls.
12) Will my Rescue Alert affect my telephone?
Your Rescue Alert will not affect your telephone unless the Personal Help Button is pressed and the system is
activated. DSL service does require a filter and use of a model RA400 Rescue Alert.
13) What happens to my Rescue Alert service if I go away for a period of time or move?
The Rescue Alert is designed for flexible use. It may be taken with you on extended visits or to a new residence.
Please contact Rescue Alert prior to moving or reinstalling your Rescue Alert.
14) Will my Rescue Alert work when I am at the market or when I leave my house?
The Rescue Alert has an effective operating range of about 600 feet. The Federal Communications
Commission limits the use of this type of system and assumes when you are out in the view of the general public
other people can see if you need help.
15) Will Medicaid pay for my Rescue Alert service?
Medicaid will unfortunately not pay for your Rescue Alert, neither will most Insurance carriers, even with a doctor’s
written prescription. There are some state programs like Medicaid Waivers which are usually administered by the
County Aging Services which will pay based on their specific criteria.
16) Do I need to sign a long-term contract?
Rescue Alert does require a contract, but the agreement is a month-to-month contract and may be cancelled after
any 30-day period.
