Reverie Personal Comfort Flex 3 User manual

Flex 3™Adjustable Bed Base
Owner’s Manual and Reference Guide
REV: 2017-04-26
TW Manual Part No. D1103-301-3ETPC
Manual Part # PT-MAN-3ET-FLX
Copyright © 2016. All Rights Reserved.
Personal Comfort Flex and Ascion LLC.
PERFORMANCE BY

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Flex 3™Adjustable Bed Base
Table of Contents
Safety Precautions ..............................................................................................3
Parts List .............................................................................................................9
Frame Assembly Instructions ............................................................................10
App User Guide ................................................................................................14
Wireless Remote Control ..................................................................................17
Remote Control Operation Guide .....................................................................18
Replacement Remote Control Programming ....................................................20
Remote Control Emergency Power Down Feature ...........................................22
Troubleshooting ...............................................................................................23
Warranty ...........................................................................................................25
Warranty Information: Please see the warranty details at the end of this manual.
Personal Comfort Flex 3 - by Reverie

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Safety Precautions
SAFETY PRECAUTIONS
WARNING! IMPORTANT SAFETY INSTRUCTIONS.
PLEASE READ THESE INSTRUCTIONS
THOROUGHLY BEFORE USING THIS PRODUCT.
SAVE THESE INSTRUCTIONS!
When using an electrical furnishing basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING (THIS FURNISHING)
DANGER: To reduce the risk of electric shock:
Always unplug this furnishing from the electrical outlet before cleaning.
WARNING:
•Unplug from outlet before putting on or taking off parts.
•Close supervision is necessary when this furnishing is used by or near children, invalids or
disabled persons.
•Use this furnishing only for its intended use as described in these instructions. Do not use
attachments not recommended by the manufacturer.
•Never operate this furnishing if it has a damaged cord or plug, or if it is not working properly,
dropped or damaged, or dropped into the water. Return the furnishing to a service center for
examination and repair.
•Keep the cord away from heated surfaces.
•Never operate the furnishing with the air openings blocked. Keep the air openings free of lint,
hair and the like.
•Never drop or insert any object into any opening.
•Do not use outdoors.
•Do not operate where aerosol (spray) products are being used or where oxygen is being
administered.
•To disconnect, turn all controls to the off position, then remove plug from outlet.
•Do not place remote in (or near) water or areas of intense heat.

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Safety Precautions
WARNING: Risk of Injury:
Keep children away from extended foot support (or other similar parts).
WARNING: Risk of electric shock:
Connect this furnishing to a properly grounded outlet only.
See Grounding instructions.
GROUNDING INSTRUCTIONS:
This product must be grounded. If it should malfunction or breakdown, grounding provides a path
of least resistance for electric current to reduce the risk of electric shock. This product is equipped
with a cord having an equipment-grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly installed and grounded in accordance with all
local codes and ordinances.
DANGER:
Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
properly grounded.
SAVE THESE INSTRUCTIONS!

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Safety Precautions
This product is for use on a standard 120-volt circuit, and has a grounding plug that looks
like the plug illustrated in photo A (see Figure). A temporary adapter that looks like the
adapter illustrated in photo B and C can be used to connect this plug to a 2-pole receptacle
as shown in photo B if a properly grounded outlet is not available. The temporary adapter
should be used only until a properly grounded outlet (photo A) can be installed by a
must be connected to a permanent ground such as a properly grounded outlet box cover.
Whenever the adapter is used, it must be held in place by a metal screw.
This product is for use on a circuit having a standard rating of 120 volts and is factory equipped
should be used with this product. If the product must be reconnected for use on a different type of
.Failure to use a
product.
FOR BEST RESULTS, YOUR POWER BASE SHOULD BE PLUGGED INTO A SURGE
PROTECTOR (not included).
WARRANTY PRECAUTION:
Do not open control box, motors or wireless remote controls (with the exception of the battery
compartment if equipped). The warranty is void if these units are tampered with. Any repair or
replacement of power base parts must be performed by an authorized technician.
IN-HOME USE AND HOSPITAL DISCLAIMER:
Your power base is strictly designed for in-home use only. It is NOT designed for hospital use
and is NOT designed to meet hospital standards. Do not use this base with TENT TYPE oxygen
therapy equipment or near explosive gases.

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Safety Precautions
WARNING!
DO NOT USE NEAR PEOPLE USING OR WEARING MEDICAL DEVICES. FOR HOUSEHOLD /
RESIDENTIAL USE ONLY. DO NOT USE OUTDOORS.
This product conforms to UL STD 962
IMPORTANT SAFETY FEATURES:
Use this furnishing only for its intended use as described in these instructions. Do not use
attachments not recommended by the manufacturer.
If there is an overload weight condition on the head or foot mechanism, the control unit will
automatically stop all functions. Once the excess weight is removed the control unit will
automatically allow all functions to resume operation after 30 seconds.
As with any product that produces a vibrating motion, it is possible that some pacemakers may
interpret this motion as a false sense of movement and/or exercise. This may or may not affect
your pacemaker. If you have any concerns, please consult your physician. For more information
please contact customer service by calling 800-973-8374.
USER-SERVICEABLE PARTS:
. Therefore, you are
encouraged not to open any motors, alter the wiring, adjust, modify or change the structure of the
product, as it will void the warranty.
POWER RATINGS:
INPUT: AC 120V - 60Hz, 1Amp
OUTPUT: DC 24V-3A
The input transformer voltage is AC120V (1.5 Amp) 60HZ, and the output voltage is DC24V
(3Amp). When there is a short-circuit, a fuse on the transformer will be blown in order to protect
the electrical equipment (Fuse: 1.5A). Should the above situation occur, the customer should
seek professional assistance by calling a licensed electrician or by contacting customer service at
800-973-8374.

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Safety Precautions
SMALL CHILDREN AND PETS WARNING:
After your Flex 3™Adjustable Base has been unboxed, immediately dispose of packaging as it
can smother small children and pets. To avoid injury, children and pets should not be allowed to
play on or under the power base.
Children should not operate this product without adult supervision. Close supervision is necessary
when this furnishing is used by, or near children, invalids, or disabled persons.
SAVE THESE INSTRUCTIONS:
Your Flex 3™Adjustable Bed Base has been designed to provide you with the reliable operation and
durability you expect. This product has been inspected and tested prior toshipment.
RADIO FREQUENCY IS 433.92 MHZ
FCC COMPLIANCE
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
To comply with the FCC RF exposure compliance requirements, no change to the
antenna or the device is permitted. Any change to the antenna or the device could result
in the device exceeding the RF exposure requirements and void the user’s authority to
operate the device.
PRODUCT RATINGS
The lift motor in your Flex 3™Adjustable Base is NOT designed for continuous use. Reliable
operation and full life expectancy will be attained as long as the lift motor does not operate more
than two (2) minutes over an eighteen (18) minute period, or approximately 10% duty cycle. Any
attempt to circumvent or exceed this rating will shorten the life expectancy of this product and may
void the warranty. The recommended weight restrictions for your Flex 3™Adjustable Base is up to
850 lbs. total weight, including people and the mattress for all sizes of power bases. Lift speed will
The weight must be
evenly distributed across the power base. This Product is not designed to support or lift 850 lbs of
total weight in the head or foot sections of your Flex 3™Adjustable Base alone, or in any unevenly
distributed fashion. Some mattresses are not designed for Power Bases because they do not
Flex 3™Adjustable Base

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Safety Precautions
Note: Exceeding the recommended weight restrictions could damage your power base
and void your warranty and using a mattress on top of your power base that is
not designed for adjustability may also void your warranty.
lowered position.
DO NOT SIT ON THE HEAD OR FOOT SECTIONS WHILE IN THE RAISED POSITION.
INTENDED USAGE
The electric power base should be installed with the head board brackets and/or the head
of the frame positioned close to a wall.

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Parts List for Personal Comfort
Flex 3™Adjustable Bed Base
Note: Before discarding any packing materials, check the power base carton and verify the
following items in the parts list are included:
FLEX 3™ADJUSTABLE BED BASE
PARTS LIST
A. Wireless Remote Control (1x) and
Three (3x) AAA Batteries
B. Mattress Retainer Bar (2x)
C. Base Legs (4x)
D. Retainer Bar Bolt (4x)*
E. Retainer Bar Plate (4x)
F. Allen Wrench (1x)
G. 9-Volt Batteries (2x)
*Attached to base for shipping. Bluetooth module
is NOT included and is sold separately.
A. B.
D.*
F.E.
C.
G.

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Frame Assembly Instructions
IMPORTANT UNPACKING INSTRUCTIONS
To avoid damage to the power base, always
open the carton while the power base is
OPENFLAT
STEP 1
STEP 3
STEP 4
STEP 5
STEP 6
STEP 2
Carefully lift the power base unit out of the
shipping carton, keeping the unit top side
down. For safety reasons, this should be
performed by 2 people. Use a protective barrier
Untie and extend the power cord from the
frame.
Remove the plastic packaging from the power
base.
Carefully rotate the power base over to the
topside-up position, resting on all four legs.
Plug the power cord into a grounded electrical
outlet.
Assembling power base legs: Open the
accessories box, take out the 4 legs,
and thread them in a clockwise direction
into the threaded holes in the frame.
NOTE: Tighten the legs securely to the frame.
Leave no space between the leg and frame. NOTE: An electrical surge protection unit is
recommended (not included)
WARNING:
POWER CORDS MUST NOT INTERFERE
WITH ANY POWER BASE MECHANISMS.
ATTENTION! Improper handling
DO NOT
lean the power base
against the installed

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Frame Assembly Instructions
STEP 7
STEP 8
STEP 10
STEP 9
Install the batteries in your wireless remote
wireless remote control to verify that all of
the features are operational. If your Flex 3™
Adjustable Base does NOT operate, please
refer to the Troubleshooting section near the
end of this manual.
to assemble the Mattress Retainer Bracket.
Place your mattress on top of your power
base. Typical Flex 3™Adjustable Bed Base
installation is now complete. If the base is
equipped with a programmable setting or
options, refer to the Remote Control Guide for
more information.
NOTE: If the power base is to be set
up without a headboard, simply install a
mattress on the frame. If a headboard is
to be installed, please follow headboard
installation instruction.
ATTENTION: Failure to follow the proper
installation instructions may result in
damage to your power base.
ONLY INSTALL AT CUSTOMER REQUEST.
issues with the mattress not staying on the base
when elevated, then the customer can install the
two corner bars at the foot-end of the bed.
NOTE:
ProGrip™ Base uses a
material near the foot
end to help prevent the
mattress from sliding off
the base when operating
head and foot lifts.
Use the Retainer Bolts (D) and Retainer Bar
Plate (E) to fasten the Mattress Retainer
Brackets (B) to the power base.
NOTE: Use only a manual screwdriver to
install the retainer bolts. DO NOT use a
power screwdriver to tighten the bolts. DO
NOT over tighten the mattress retainer
hardware.

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Frame Assembly Instructions
Optional Parts List for Headboard Bracket Installation
HEADBOARD BRACKETS NOT INCLUDED
PARTS LIST
A. Leg Clamp Bracket (2)
B. Inner Headboard Bracket (2)
C. Outer Headboard Bracket (2)
D. 45 L Bracket Bolt (4)
E. 40 L Bracket Bolt (8 )
F. 5 / 16 Inch Washer (16 )
G. 5 / 16 Inch Locking Nut (12)
H. Allen Key (1)
I. Wrench (1)
A.
D.
G.
B.
E.
H.
C.
F.
I.
D
D
A
A
F
F
B
B
G
E
E
C
C
E
NOTE: It is important to position the bottom
of the headboard cross member a maximum
distance of 3 inches (76.2 mm) between the
headboard and the top of the mattress. Do
not exceed 3 inches (76.2 mm).

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Frame Assembly Instructions
Headboard Bracket Installation
STEP 1 (optional)
STEP 2
HEADBOARD BRACKETS NOT INCLUDED
Install the headboard brackets tothe power base.
Place one bracket on the left-hand side of the
base and one bracket on the right-hand side of
the base.
1. Use the hand control to raise the head of the
base in order to gain access tothe power
base.
2. Bolt the Leg Clamp Bracket (A) tothe leg
using the headboard bracket bolts (D), and
the 5/16” lock nut (G).
3. Bolt the inner Headboard Bracket (B) tothe
Leg Clamp Bracket (A) using the Headboard
Bracket Bolts (E), the 5/16” washer (F), and
the 5/16” lock nut (G).
4. Place the open side of the outer headboard
bracket (C) onto the exposed square tube of
the inner head board bracket (B). This will
Headboard Bracket Bolt (E) with a 5/16 Inch
Washer (F) through the Outer Headboard
Bracket (C) and into the Inner Headboard
Bracket (B). Use a 5/16 Inch Washer (F) and
5/16 Inch Locking Nut (G) and hand tighten to
allow for adjustment. Repeat same procedure
for opposing side of the power base.
5. Ensure the headboard bracket is assembled
a distance of 1.5 (38.1 mm) to 2 inches
(50.8 mm) between the edge of the
power base and the headboard bracket
assemblies.
6. Firmly tighten the headboard bolts (not
included) to the end of the headboard
bracket assembly.
7. Measure the distance of the center to center
mounting holes in the headboard.
8. Measure the distance of the center to center
mounting holes in the headboard bracket
assemblies.
9. If the headboard brackets require
adjustments, loosen the bolts that are
holding the outer headboard brackets and
move them to the necessary distance.
Place your mattress on top of your power base.
Typical Flex 3™Adjustable Bed Base
Headboard installation is now complete. If the
base is equipped with a programmable setting
or options, refer to the Remote Control Guide
for more information.
G
AD
I
I
HD
AG
BC
E
H
F
FAB
B
A
CFE
G
E

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App User Guide
Nightlight Feature
How to Download
the App Software
If you purchased a Bluetooth Module
as an optional accessory. Please follow the
guide below.
The Bluetooth accessory module allows
you to control your power base with your
iOS or Android mobile device, using a free
downloadable app.
The LED light on the Bluetooth Accessory
Module serves as a nightlight that can be
controlled with the remote control or with the
mobile APP.
STEP 1
STEP 2
STEP 3
STEP 4
Please use your iOS or Android mobile device
to log into the APP STORE or GOOGLE PLAY
STORE.
Select the appropriate app.
Click install to download the app.
NOTE: Once the App is installed, when
you open the app the Bluetooth module will
connect to your device automatically.
NOTE: Make sure the Reverie Nightstand
App is the last app open on your phone
before locking (putting your phone in sleep
mode)
To control powerbase ONLY type
“Reverie Nightstand” in the search column.
To control BOTH mattress and base type
“Personal Comfort” in the search column.

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App User Guide
Home Screen
•Key features, functions and settings are accessible
from the home screen.
- Settings, Preset List, Comfort Settings, Routines,
Bluetooth, Nightlight, Home Tab, Position Tab,
Massage Tab, and Alarm Tab.
•Reverie Presets – Zero Gravity, Anti-Snore, and Flat
•Comfort Setting – Press “New +” to program a unique
head, foot and/or massage combination.
•Routines – Press “New +” to program a set of saved or
new comfort settings into a series of timed positions.
Position Control
•Control your head and foot elevation.
•Select the part of the bed you would like to elevate or
lower (head or foot).
along the curve to your desired elevation.
- Or press and hold the plus or minus
symbol to adjust elevation.
•Your position readout on a scale of 1-100 will appear
at the top of the screen and next to the head or foot
position.
Massage
•Control your massage intensity and duration.
•Full body – Turns on the full body function.
•Wave – Select number of alternating pulses at the
head and foot of the bed.
•Head and Foot control – Select massage intensity in
the head and foot sections of the bed.
desired intensity.
- Or press and hold the plus or minus symbol to
adjust intensity.
•Timer – Select your desired massage duration.
•Stop – Turns the massage off.

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App User Guide
Alarm
•Create an alarm setting to raise and/or massage you
awake.
•Press “New +” to create a new alarm setting.
- Set time: Scroll to select the hour, minute and day.
- Repeat: Select the days of the week you would
like the alarm to activate.
- Bed control: Select nothing or select a new or
existing comfort setting or routine.
- Snooze: Enable snooze.
Settings
•Customize your app in settings.
•
recommendations on custom settings for you.
•Bluetooth – Shows the bed your app is connected to.
Shows nearby beds that you can connect to in order of
proximity.
•Help – Contact info for technical support.
•
Dream or Dream Supreme mattress with these
•Factory Reset – Reset your app to original settings.
•Logout – Logout or create a new user.

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LED SIGNATURE LIGHT
A. RAISE (+) / LOWER (-) HEAD
SECTION OF THE POWER
BASE
B. RETURN ALL SECTIONS TO
THE FLAT POSITION
C. ZERO GRAVITY
D. ANTI-SNORE
E. RAISE (+) / LOWER (-) FOOT
SECTION OF THE
POWER BASE
F. PROGRAM UP TO 3
MEMORY POSITIONS
Wireless Remote Control

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OPERATING INSTRUCTIONS
POWERBASE “FLAT” BUTTON (B)
•
when the button is pressed and held for at
least 1 second.
PROGRAMMABLE MEMORY
BUTTONS (F)
You can store 3 personalized memory
positions.
•To Set a Memory Position: When in desired
position, press and hold memory button
times to signal memory position is stored.
•To recall a Memory Position: Press Memory
button 1, 2, or 3 until LED lights up.
HEAD AND FOOT ADJUSTMENTS (A,E)
•Adjusts the head and foot sections to the
desired positions.
ZERO GRAVITY (C)
•Allows your legs to be lifted to a position
slightly above the chest, which enables
heart, thus reducing stress and fatigue.
ANTI SNORE (D)
•Raises the HEAD slightly for easier
breathing.
NOTE: The “FLAT” cycle can be
interrupted and canceled by pressing the
head or foot adjustment buttons (A, E).
NOTE: Do not hold the memory button
for more than 5 seconds otherwise a new
memory position will be set.
REMOTE LOCKOUT FEATURE (B,A)
•We created the remote lockout feature to
help owners prevent unintended use of the
base.
•At the same time, press and hold the
HEAD UP and FLAT buttons for 3 seconds.
activation. Pressing any buttons on the
remote while in lockout mode will result in
no movement from the power base.
•Same method, press and hold the HEAD
UP and FLAT buttons at the same time for
to indicate deactivation. The remote and
power base will work normally.
Activating Remote Lockout
Deactivating Remote Lockout
Remote Control Operation Guide

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ADDITIONAL REMOTE
FEATURES:
•The Flex 3™uses a RF (Radio Frequency)
remote control system.
NOTICE:
approved by the party responsible for
compliance could void the user’s authority
to operate the equipment.
IMPORTANT NOTE:
•To comply with the FCC RF exposure
compliance requirements, no change to
the antenna or the device is permitted.
Any change to the antenna or the device
could result in the device exceeding the
RF exposure requirements and void user’s
authority to operate the device.
SAFETY:
•If there is an overload weight condition on
the head or foot mechanism, the control unit
will automatically stop all functions.
•The buttons are back-lit, when a button is
pressed, to aid the visibility of the remote in
low light environments.
•Customers can control the remote without
facing the receiver (best transmission range
is within 9 feet or 3 meters)
•The input transformer voltage is AC 120V
60 HZ, the output voltage is DC 24V 3A.
When there is a short circuit, a fuse on the
transformer will be blown in order to protect
the electrical equipment (Fuse: 1.5A).
NOTE: Because we use the most updated
Bluetooth technology, the chances of RF
interference are very low.
THIS DEVICE COMPLIES WITH
PART 15 OF THE FCC RULES.
OPERATIONIS SUBJECT TO THE
FOLLOWING TWO CONDITIONS:
(1) THIS DEVICE MAY
NOT CAUSE HARMFUL
INTERFERENCE (2) THIS
DEVICE MUST ACCEPT ANY
INTERFERENCE RECEIVED,
INCLUDING INTERFERENCE
THAT MAY CAUSE UNDESIRED
OPERATION.
NOTE: Once the excess weight is
removed, the control unit will automatically
start all functions after 30 seconds.
ATTENTION: When the above situation
occurs, the customer MUST seek
professional assistance.
Remote Control Operation Guide

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NOTE: Theincluded remote is
already paired with yourpower base.
No further action is required. Only
replacement remote controls require
use programming.
Wireless Remote Control (1x)
Flex 3™ Adjustable Bed Bases (2x)
Use same remote to pair the two power
bases, following steps 3-6 on this page
and the guidelines on the next page.
NOTE: If a new signal is not received it will
reset itself to normal mode in 10 seconds.
STEP 1
STEP 4
STEP 5
STEP 6
STEP 2
STEP 3
Place batteries into a remote control
(3 x AAA batteries)
When the Green LED signature light
illuminates, the RF frequency code setting
function will be activated.
Press any button on the remote control.
completed the learning process of the RF
frequency code.
Ensure the power base is plugged into a
functioning outlet.
Press the learn button for 3 seconds.
Figure 1: Press “Learn Button” to
initiate the RF learning mode.
indicates the control box has
received the remote control signal.
PAIRING INSTRUCTIONS FOR
JOINING 2 BASES
Replacement Remote
Control Programming