Reverie Personal Comfort Flex Flex 5 User manual

Flex 5™Adjustable Bed Base
Owner’s Manual and Reference Guide
REV: 2017-04-10
Manual Part No. PT-MAN-4MFLX
TW Part No. D1103-301-4MPC
Copyright © 2016. All Rights Reserved.
Ascion LLC.
PERFORMANCE BY

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
2
Flex 5™Adjustable Bed Base
Table of Contents
Safety Precautions ..............................................................................................3
Parts List .............................................................................................................9
Frame Assembly Instructions ............................................................................10
App User Guide ................................................................................................14
Wireless Remote Control ...................................................................................17
Remote Control Operation Guide .....................................................................19
Replacement Remote Control Programming ....................................................20
Remote Control Emergency Power Down Feature ...........................................22
Troubleshooting ................................................................................................23
Warranty............................................................................................................25
Warranty Information: Please see the warranty details at the end of this manual.
Personal Comfort Flex 5 - by Reverie

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
3
Safety Precautions
SAFETY PRECAUTIONS
WARNING! IMPORTANT SAFETY INSTRUCTIONS.
PLEASE READ THESE INSTRUCTIONS
THOROUGHLY BEFORE USING THIS PRODUCT.
SAVE THESE INSTRUCTIONS!
When using an electrical furnishing basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING (THIS FURNISHING)
DANGER: To reduce the risk of electric shock:
Always unplug this furnishing from the electrical outlet before cleaning.
WARNING:
•Unplug from outlet before putting on or taking off parts.
•Close supervision is necessary when this furnishing is used by or near children, invalids or
disabled persons.
•Use this furnishing only for its intended use as described in these instructions. Do not use
attachments not recommended by the manufacturer.
•Never operate this furnishing if it has a damaged cord or plug, or if it is not working properly,
dropped or damaged, or dropped into the water. Return the furnishing to a service center for
examination and repair.
•Keep the cord away from heated surfaces.
•Never operate the furnishing with the air openings blocked. Keep the air openings free of lint,
hair and the like.
•Never drop or insert any object into any opening.
•Do not use outdoors.
•Do not operate where aerosol (spray) products are being used or where oxygen is being
administered.
•To disconnect, turn all controls to the off position, then remove plug from outlet.

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
4
Safety Precautions
WARNING: Risk of Injury:
Keep children away from extended foot support (or other similar parts).
WARNING: Risk of electric shock:
Connect this furnishing to a properly grounded outlet only.
See Grounding instructions.
GROUNDING INSTRUCTIONS:
This product must be grounded. If it should malfunction or breakdown, grounding provides a path
of least resistance for electric current to reduce the risk of electric shock. This product is equipped
with a cord having an equipment-grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly installed and grounded in accordance with all
local codes and ordinances.
DANGER:
Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
properly grounded.
SAVE THESE INSTRUCTIONS!

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
5
Safety Precautions
This product is for use on a standard 120-volt circuit, and has a grounding plug that looks
like the plug illustrated in photo A (see Figure). A temporary adapter that looks like the
adapter illustrated in photo B and C can be used to connect this plug to a 2-pole receptacle
as shown in photo B if a properly grounded outlet is not available. The temporary adapter
should be used only until a properly grounded outlet (photo A) can be installed by a
must be connected to a permanent ground such as a properly grounded outlet box cover.
Whenever the adapter is used, it must be held in place by a metal screw.
This product is for use on a circuit having a standard rating of 120 volts and is factory equipped
should be used with this product. If the product must be reconnected for use on a different type of
.Failure to use a
product.
FOR BEST RESULTS, YOUR POWER BASE SHOULD BE PLUGGED INTO A SURGE
PROTECTOR (not included).
WARRANTY PRECAUTION:
Do not open control box, motors or wireless remote controls (with the exception of the battery
compartment if equipped). The warranty is void if these units are tampered with. Any repair or
replacement of power base parts must be performed by an authorized technician.
IN-HOME USE AND HOSPITAL DISCLAIMER:
Your power base is strictly designed for in-home use only. It is NOT designed for hospital use
and is NOT designed to meet hospital standards. Do not use this base with TENT TYPE oxygen
therapy equipment or near explosive gases.

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
6
Safety Precautions
WARNING!
DO NOT USE NEAR PEOPLE USING OR WEARING MEDICAL DEVICES. FOR HOUSEHOLD /
RESIDENTIAL USE ONLY. DO NOT USE OUTDOORS.
This product conforms to UL STD 962
IMPORTANT SAFETY FEATURES:
Use this furnishing only for its intended use as described in these instructions. Do not use
attachments not recommended by the manufacturer.
If there is an overload weight condition on the head or foot mechanism, the control unit will
automatically stop all functions. Once the excess weight is removed the control unit will
automatically allow all functions to resume operation after 30 seconds.
As with any product that produces a vibrating motion, it is possible that some pacemakers may
interpret this motion as a false sense of movement and/or exercise. This may or may not affect
your pacemaker. If you have any concerns, please consult your physician. For more information
please contact customer service by calling 800-973-8374.
USER-SERVICEABLE PARTS:
. Therefore, you are
encouraged not to open any motors, alter the wiring, adjust, modify or change the structure of the
product, as it will void the warranty.
POWER RATINGS:
INPUT: AC 120V - 60Hz, 1Amp
OUTPUT: DC 24V-3A
The input transformer voltage is AC120V (1.5 Amp) 60HZ, and the output voltage is DC24V
(3Amp). When there is a short-circuit, a fuse on the transformer will be blown in order to protect
the electrical equipment (Fuse: 1.5A). Should the above situation occur, the customer should
seek professional assistance by calling a licensed electrician or by contacting customer service at
800-973-8374.

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
7
Safety Precautions
SMALL CHILDREN AND PETS WARNING:
After your Flex 5™Adjustable Base has been unboxed, immediately dispose of packaging as it can
smother small children and pets. To avoid injury, children and pets should not be allowed to play
on or under the power base.
Children should not operate this product without adult supervision. Close supervision is necessary
when this furnishing is used by, or near children, invalids, or disabled persons.
SAVE THESE INSTRUCTIONS:
Your Flex 5™Adjustable Base has been designed to provide you with the reliable
operation and durability you expect. This product has been inspected and tested prior toshipment.
RADIO FREQUENCY IS 433.92 MHZ
FCC COMPLIANCE
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
To comply with the FCC RF exposure compliance requirements, no change to the
antenna or the device is permitted. Any change to the antenna or the device could result
in the device exceeding the RF exposure requirements and void the user’s authority to
operate the device.
PRODUCT RATINGS
The lift motor in your Flex 5™Adjustable Base is NOT designed for continuous use. Reliable
operation and full life expectancy will be attained as long as the lift motor does not operate more
than two (2) minutes over an eighteen (18) minute period, or approximately 10% duty cycle. Any
attempt to circumvent or exceed this rating will shorten the life expectancy of this product and may
void the warranty. The recommended weight restrictions for your Flex 5™Adjustable Base is up to
850 lbs. total weight, including people and the mattress for all sizes of power bases. Lift speed will
The weight must be
evenly distributed across the power base. This Product is not designed to support or lift 850 lbs of
total weight in the head or foot sections of your Flex 5™Adjustable Base alone, or in any unevenly
distributed fashion. Some mattresses are not designed for Power Bases because they do not
Flex 5™Adjustable Base

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
8
Safety Precautions
Note: Exceeding the recommended weight restrictions could damage your power base
and void your warranty and using a mattress on top of your power base that is
not designed for adjustability may also void your warranty.
lowered position.
DO NOT SIT ON THE HEAD OR FOOT SECTIONS WHILE IN THE RAISED POSITION.
INTENDED USAGE
The electric power base should be installed with the head board brackets and/or the head
of the frame positioned close to a wall.

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
9
Parts List for Reverie
Flex 5™Adjustable Bed Base
Note: Before discarding any packing materials, check the power base carton and verify the
following items in the parts list are included:
FLEX 5™ADJUSTABLE BED BASE
PARTS LIST
A. Wireless Remote Control (1x) and
Three (3x) AAA Batteries
B. Corner Mattress Retainer Bar (2x)
C. Base Legs (4x)
D. Retainer Bar Bolt (4x)
E. Allen Wrench (1x)
F. 9-Volt Batteries (2x)
G. Retainer Bar Plate (4x)
H. Single Foot Retainer Bar (OPTIONAL)
B.
D.
F.E.
C.
G. H.*
A.

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
10
Frame Assembly Instructions
IMPORTANT UNPACKING INSTRUCTIONS
To avoid damage to the power base, always
open the carton while the power base is
OPENFLAT
STEP 1
STEP 3
STEP 7
STEP 4
STEP 5
STEP 6
STEP 2
Carefully lift the power base unit out of the
shipping carton, keeping the unit top side
down. For safety reasons, this should be
performed by 2 people. Use a protective barrier
Untie and extend the power cord from the frame.
Install the batteries in your wireless remote
wireless remote control to verify that all of
the features are operational. If your Flex 5™
Adjustable Base does NOT operate, please
refer to the Troubleshooting section near the
end of this manual.
Remove the plastic packaging from the power
base.
Carefully rotate the power base over to the
topside-up position so resting on all four legs.
Plug the power cord into a grounded electrical
outlet.
Assembling power base legs: Open the
accessories box, take out the 4 legs,
and thread them in a clockwise direction into
the threaded holes in the frame.
NOTE: Tighten the legs securely to the frame.
Leave no space between the leg and frame.
NOTE: An electrical surge protection unit is
recommended (not included)
WARNING:
POWER CORDS MUST NOT INTERFERE
WITH ANY POWER BASE MECHANISMS.
ATTENTION! Improper handling
DO NOT
lean the power base
against the installed

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
11
Frame Assembly Instructions
STEP 8A
STEP 9
Place your mattress on top of your power base.
Typical Flex 5™Adjustable Base installation is
now complete. If you are installing a headboard
then follow instructions on next two pages.
NOTE: If the power base is to be set
up without a headboard, simply install a
mattress on the frame. If a headboard is
to be installed, please follow headboard
installation instruction.
ATTENTION: For any King/Split King
bars for either base on head or foot.
STEP 8B
Use the Retainer Bolts (D) and Retainer Bar
Plate (G) to fasten the Mattress Retainer
Brackets (B) to the power base.
If you have a center foot retainer bar then
follow the instructions below.
•
shown when bed arrives
•Loosen both bolts and slide the center bar out
NOTE: Use only a manual screwdriver to
install the retainer bolts. DO NOT use a
power screwdriver to tighten the bolts. DO
NOT over tighten the mattress retainer
hardware.
ONLY INSTALL AT CUSTOMER REQUEST.
issues with the mattress not staying on the base
when elevated, then the customer can install the
two corner bars at the foot-end of the bed.
NOTE:
ProGrip™ Base uses a
material near the foot
end to help prevent the
mattress from sliding off
the base when operating
head and foot lifts.
•Turn bar over so standing upright and slide
bar back around bolts and under washers
as shown.
•Slowly tighten the bolts, but don’t tighten too
much or the washer plate will bend.

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
12
Frame Assembly Instructions
Optional Parts List for Headboard Bracket Installation
PARTS LIST
A. Leg Clamp Bracket (2)
B. Inner Headboard Bracket (2)
C. Outer Headboard Bracket (2)
D. 45 L Bracket Bolt (4)
E. 40 L Bracket Bolt (8 )
F. 5 / 16 Inch Washer (16 )
G. 5 / 16 Inch Locking Nut (12)
H. Allen Key (1)
I. Wrench (1)
A.
D.
G.
B.
E.
H.
C.
F.
I.
D
D
A
A
F
F
B
B
G
E
E
C
C
E
NOTE: It is important to position the bottom
of the headboard cross member a maximum
distance of 3 inches (76.2 mm) between the
headboard and the top of the mattress. Do
not exceed 3 inches (76.2 mm).

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
13
Frame Assembly Instructions
Headboard Bracket Installation
STEP 1
STEP 2
Install the headboard brackets tothe power base.
Place one bracket on the left-hand side of the
base and one bracket on the right-hand side of
the base.
1. Use the hand control to raise the head of the
base in order to gain access tothe power
base.
2. Bolt the Leg Clamp Bracket (A) tothe leg
using the headboard bracket bolts (D), and
the 5/16” lock nut (G).
3. Bolt the inner Headboard Bracket (B) tothe
Leg Clamp Bracket (A) using the Headboard
Bracket Bolts (E), the 5/16” washer (F), and
the 5/16” lock nut (G).
4. Place the open side of the outer headboard
bracket (C) onto the exposed square tube of
the inner head board bracket (B). This will
Headboard Bracket Bolt (E) with a 5/16 Inch
Washer (F) through the Outer Headboard
Bracket (C) and into the Inner Headboard
Bracket (B). Use a 5/16 Inch Washer (F) and
5/16 Inch Locking Nut (G) and hand tighten to
allow for adjustment. Repeat same procedure
for opposing side of the power base.
5. Ensure the headboard bracket is assembled
a distance of 1.5 (38.1 mm) to 2 inches
(50.8 mm) between the edge of the
power base and the headboard bracket
assemblies.
6. Firmly tighten the headboard bolts (not
included) to the end of the headboard
bracket assembly.
7. Measure the distance of the center to center
mounting holes in the headboard.
8. Measure the distance of the center to center
mounting holes in the headboard bracket
assemblies.
9. If the headboard brackets require
adjustments, loosen the bolts that are
holding the outer headboard brackets and
move them to the necessary distance.
Place your mattress on top of your power base.
Typical Flex 5 Adjustable Bed Base headboard
installation is now complete. Please refer to the
wireless remote control section next.
G
AD
I
I
HD
AG
BC
E
H
F
FAB
B
A
CFE
G
E

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
14
App User Guide
Nightlight Feature
How to Download
the App Software
Your Flex 5™Adjustable Base has a Bluetooth
Accessory Module as standard equipment.
The Bluetooth accessory module allows
you to control your power base with your
iOS or Android mobile device, using a free
downloadable app.
The LED light on the Bluetooth Accessory
Module serves as a nightlight that can be
controlled with the remote control or with the
mobile APP.
STEP 1
STEP 2
STEP 3
STEP 4
Please use your iOS or Android mobile device
to log into the APP STORE or GOOGLE PLAY
STORE.
To control powerbase ONLY type
“Reverie Nightstand” in the search column.
To control BOTH mattress and base type
“Personal Comfort” in the search column.
Select the appropriate app.
Click install to download the app.
NOTE: Once the App is installed, when
you open the app the Bluetooth module will
connect to your device automatically.
NOTE: Make sure the Reverie Nightstand
App is the last app open on your phone
before locking (putting your phone in sleep
mode)

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
15
Home Screen
•Key features, functions and settings are accessible
from the home screen.
- Settings, Preset List, Comfort Settings, Routines,
Bluetooth, Nightlight, Home Tab, Position Tab,
Massage Tab, and Alarm Tab.
•Reverie Presets – Zero Gravity, Anti-Snore, and Flat
•Comfort Setting – Press “New +” to program a unique
head, foot and/or massage combination.
•Routines – Press “New +” to program a set of saved or
new comfort settings into a series of timed positions.
Position Control
•Control your head and foot elevation.
•Select the part of the bed you would like to elevate or
lower (head or foot).
along the curve to your desired elevation.
- Or press and hold the plus or minus
symbol to adjust elevation.
•Your position readout on a scale of 1-100 will appear
at the top of the screen and next to the head or foot
position.
Massage
•Control your massage intensity and duration.
•Full body – Turns on the full body function.
•Wave – Select number of alternating pulses at the
head and foot of the bed.
•Head and Foot control – Select massage intensity in
the head and foot sections of the bed.
desired intensity.
- Or press and hold the plus or minus symbol to
adjust intensity.
•Timer – Select your desired massage duration.
•Stop – Turns the massage off.
App User Guide

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
16
Alarm
•Create an alarm setting to raise and/or massage you
awake.
•Press “New +” to create a new alarm setting.
- Set time: Scroll to select the hour, minute and day.
- Repeat: Select the days of the week you would
like the alarm to activate.
- Bed control: Select nothing or select a new or
existing comfort setting or routine.
- Snooze: Enable snooze.
Settings
•Customize your app in settings.
•
recommendations on custom settings for you.
•Bluetooth – Shows the bed your app is connected to.
Shows nearby beds that you can connect to in order of
proximity.
•Help – Contact info for technical support.
•
Dream or Dream Supreme mattress with these
•Factory Reset – Reset your app to original settings.
•Logout – Logout or create a new user.
App User Guide

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
17
Wireless Remote Control
LED SIGNATURE LIGHT
A. RETURN ALL SECTIONS
TO THE FLAT POSITION
B. RAISE(+) I LOWER(-)
HEAD SECTION OF THE
POWER BASE
C. RAISE(+) I LOWER(-)
FOOT SECTION OF THE
POWER BASE
D. ZERO GRAVITY
E. PROGRAM UP TO 2
MEMORY POSITIONS
F. ANTI SNORE
G. STOP ALL MASSAGE FEATURES
H. INCREASE(+) I REDUCE(-)
MASSAGE INTENSITY ON
HEAD SECTION OF THE
POWER BASE
I. ALTERNATES BETWEEN
MASSAGE WAVE SPEEDS
1, 2 AND 3
J. INCREASE(+) I REDUCE(-)
MASSAGE INTENSITY ON
FOOT SECTION OF THE
POWER BASE
K. SELECT 1 OF 3 MASSAGE WAVE
SPEEDS

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
18
Remote Control Operation Guide
POWERBASE “FLAT” BUTTON (A)
•
when the button is pressed and held for at
least 1 second.
ZERO GRAVITY (D)
•Allows your legs to be lifted to a position
slightly above the chest, which enables
heart, thus reducing stress and fatigue.
ANTI SNORE (F)
•Raises the HEAD slightly for easier
breathing.
OPERATING INSTRUCTIONS
HEAD AND FOOT ADJUSTMENTS (B,C)
•Adjusts the head and foot sections to the
desired positions.
PROGRAMMABLE MEMORY
BUTTONS (E)
You can store 2 personalized memory
positions.
•To Set a Memory Position: When in desired
position, press and hold memory button
for approximately 5 seconds until LED light
stored.
•To recall a Memory Position: Press Memory
button 1 or 2 until LED lights up.
NOTE: The “FLAT” cycle can be
interrupted and canceled by pressing the
head or foot adjustment buttons (B, C).
NOTE: The lowest setting will turn off the
corresponding massage unit.
NOTE: You must stop the massage before
you can switch to another wave function or
to the full body massage.
NOTE: The massage feature is designed
to automatically shut off after 30 minutes of
continuous use.
NOTE: Do not hold the memory button
for more than 5 seconds otherwise a new
memory position will be set.
•
without legs and able to adjust all sections
in a complete range of motion without any
mechanical parts under the bed touching
ZERO CLEARANCE HEAD AND FOOT MASSAGE CONTROLS
(H,J)
•Turns on the corresponding massage unit
(starting at intensity 5 of 10)
• Slowly increases or decreases massage
intensity. To increase massage intensity,
press (+) button. To decrease massage
intensity, press (-) button.
WAVE MASSAGE MODE (K)
•Turns on both head and foot massage
motors to one of the 3 saved preset functions.
MASSAGE STOP BUTTONS (G)
• Press for 2 seconds to stop all massage
features.
FULL BODY MASSAGE FUNCTION (I)
•Turns on both head and foot massage
motors and alternates between Wave
modes 1, 2 and 3.

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
19
NOTICE:
the party responsible for compliance could void the user’s
authority to operate the equipment.
IMPORTANT NOTE:
•To comply with the FCC RF exposure compliance
requirements, no change to the antenna or the
device is permitted. Any change to the antenna or the
device could result in the device exceeding the RF
exposure requirements and void user’s authority to
operate the device.
SAFETY:
•If there is an overload weight condition on the head
or foot mechanism, the control unit will automatically
stop all functions.
•The buttons are back-lit, when a button is pressed,
to aid the visibility of the remote in low light
environments.
•Customers can control the remote without facing the
receiver (best transmission range is within 9 feet or 3
meters)
•The input transformer voltage is AC 120V 60 HZ, the
output voltage is DC 24V 3A. When there is a short
circuit, a fuse on the transformer will be blown in
order to protect the electrical equipment (Fuse:1.5A).
•If the massage motors are continuously used for a
30 minute period, the motors will automatically shut
down.
ADDITIONAL REMOTE CONTROL
FEATURES:
•The Reverie 4M™ uses RF (Radio Frequency)
remote control system.
NOTE: Because we use the most updated
Bluetooth technology, the chances of RF
interference are very low.
ATTENTION: If the massage motors are
operating and Head and Foot lift or Memory
buttons are pressed, the massage motor will stop
and resume operating after lift position reached.
But if Flat button is pressed, the massage motors
THIS DEVICE COMPLIES WITH PART 15 OF
THE FCC RULES. OPERATIONIS SUBJECT TO
THE FOLLOWING TWO CONDITIONS:
(1) THIS DEVICE MAY NOT CAUSE HARMFUL
INTERFERENCE
(2) THIS DEVICE MUST ACCEPT ANY
INTERFERENCE RECEIVED, INCLUDING
INTERFERENCE THAT MAY CAUSE
UNDESIRED OPERATION.
NOTE: Once the excess weight is removed, the
control unit will automatically start all functions after
30 seconds.
ATTENTION: When the above situation occurs,
the customer MUST seek professional assistance.
REMOTE LOCKOUT FEATURE (B,A)
•We created the remote lockout feature to help
owners prevent unintended use of the base.
•At the same time, press and hold the HEAD UP and
twice to indicate activation. Pressing any buttons
on the remote while in lockout mode will result in no
movement from the power base.
Activating Remote Lockout
•Same method, press and hold the HEAD UP and
FLAT buttons at the same time for 3 seconds. The
remote and power base will work normally.
Deactivating Remote Lockout

CUSTOMER SERVICE: 800-973-8374
CUSTOMERSER[email protected]
20
Replacement Remote
Control Programming
NOTE: Theincluded remote is
already paired with yourpower base.
No further action is required. Only
replacement remote controls require
use programming.
Wireless Remote Control (1x)
Flex 5™Adjustable Base (2x)
Use the same remote to pair with two
power bases following steps 3-6 on this
page, and the instructions on the next
page.
NOTE: If a new signal is not received it will
reset itself to normal mode in 10 seconds.
STEP 1
STEP 4
STEP 5
STEP 6
STEP 2
STEP 3
Place batteries into a remote control
(3 x AAA batteries)
When the Green LED signature light
illuminates, the RF frequency code setting
function will be activated.
Press any button on the remote control.
completed the learning process of the RF
frequency code.
Ensure the power base is plugged into a
functioning outlet.
Press the learn button for 3 seconds.
Figure 1: Press “Learn Button” to
initiate the RF learning mode.
indicates the control box has
received the remote control signal.
PAIRING INSTRUCTIONS FOR
JOINING 2 BASES