Reverie Flex 9 User manual

REV: 2016-05-11
Manual Part No. PT-MAN-8T-01
TW Manual Part No. D1103-301-8T
Copyright © 2016. All Rights Reserved.
Ascion LLC.
Owner’s Manual and Reference Guide
Flex 9 Adjustable Bed Base
TM
™
Personal Comfort Flex built by:

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2
Flex 9TM Adjustable Bed Base
Table of Contents
Safety Precautions.............................................................................................3
Parts List............................................................................................................9
Power Base Assembly Instructions ..................................................................10
App User Guide ...............................................................................................14
Wireless Remote Control...................................................................................17
Remote Control Operation Guide......................................................................18
Bluetooth®Pairing (Replacement Remote Control)...............................................20
Power Base Key Features.................................................................................23
Troubleshooting.................................................................................................24
Warranty.............................................................................................................27
Warranty Information: Please see the warranty that came with your
product. Personal Comfort Flex 9 - by Reverie.
TM

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3
Safety Precautions
SAFETY PRECAUTIONS
WARNING! IMPORTANT SAFETY INSTRUCTIONS.
PLEASE READ THESE INSTRUCTIONS
THOROUGHLY BEFORE USING THIS PRODUCT.
SAVE THESE INSTRUCTIONS!
When using an electrical furnishing basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING (THIS FURNISHING)
DANGER: To reduce the risk of electric shock:
Always unplug this furnishing from the electrical outlet before cleaning.
WARNING:
•Unplug from outlet before putting on or taking off parts.
•Close supervision is necessary when this furnishing is used by or near children, invalids or
disabled persons.
•Use this furnishing only for its intended use as described in these instructions. Do not use
attachments not recommended by the manufacturer.
•Never operate this furnishing if it has a damaged cord or plug, or if it is not working properly,
dropped or damaged, or dropped into the water. Return the furnishing to a service center for
examination and repair.
•Keep the cord away from heated surfaces.
•Never operate the furnishing with the air openings blocked. Keep the air openings free of lint,
hair and the like.
•Never drop or insert any object into any opening.
•Do not use outdoors.
•Do not operate where aerosol (spray) products are being used or where oxygen is being
administered.
•To disconnect, turn all controls to the off position, then remove plug from outlet.

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Safety Precautions
WARNING: Risk of Injury:
Keep children away from extended foot support (or other similar parts).
WARNING: Risk of electric shock:
Connect this furnishing to a properly grounded outlet only.
See Grounding instructions.
GROUNDING INSTRUCTIONS:
This product must be grounded. If it should malfunction or breakdown, grounding provides a path
of least resistance for electric current to reduce the risk of electric shock. This product is equipped
with a cord having an equipment-grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly installed and grounded in accordance with all
local codes and ordinances.
DANGER:
Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
properly grounded.
SAVE THESE INSTRUCTIONS!

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Safety Precautions
This product is for use on a standard 120-volt circuit, and has a grounding plug that looks
like the plug illustrated in photo A (see Figure). A temporary adapter that looks like the
adapter illustrated in photo B and C can be used to connect this plug to a 2-pole receptacle
as shown in photo B if a properly grounded outlet is not available. The temporary adapter
should be used only until a properly grounded outlet (photo A) can be installed by a
must be connected to a permanent ground such as a properly grounded outlet box cover.
Whenever the adapter is used, it must be held in place by a metal screw.
This product is for use on a circuit having a standard rating of 120 volts and is factory equipped
should be used with this product. If the product must be reconnected for use on a different type of
.Failure to use a
product.
FOR BEST RESULTS, YOUR POWER BASE SHOULD BE PLUGGED INTO A SURGE
PROTECTOR (not included).
WARRANTY PRECAUTION:
Do not open control box, motors or wireless remote controls (with the exception of the battery
compartment if equipped). The warranty is void if these units are tampered with. Any repair or
replacement of power base parts must be performed by an authorized technician.
IN-HOME USE AND HOSPITAL DISCLAIMER:
Your power base is strictly designed for in-home use only. It is NOT designed for hospital use
and is NOT designed to meet hospital standards. Do not use this base with TENT TYPE oxygen
therapy equipment or near explosive gases.

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Safety Precautions
WARNING!
DO NOT USE NEAR PEOPLE USING OR WEARING MEDICAL DEVICES. FOR HOUSEHOLD /
RESIDENTIAL USE ONLY. DO NOT USE OUTDOORS.
This product conforms to UL STD 962
IMPORTANT SAFETY FEATURES:
Use this furnishing only for its intended use as described in these instructions. Do not use
attachments not recommended by the manufacturer.
If there is an overload weight condition on the head or foot mechanism, the control unit will
automatically stop all functions. Once the excess weight is removed the control unit will
automatically allow all functions to resume operation after 30 seconds.
As with any product that produces a vibrating motion, it is possible that some pacemakers may
interpret this motion as a false sense of movement and/or exercise. This may or may not affect
your pacemaker. If you have any concerns, please consult your physician. For more information
USER-SERVICEABLE PARTS:
. Therefore, you are
encouraged not to open any motors, alter the wiring, adjust, modify or change the structure of the
product, as it will void the warranty.
POWER RATINGS:
INPUT: AC 120V - 60Hz, 1Amp
OUTPUT: DC 24V-3A
FUSE: 1.5A 250V
The input transformer voltage is AC120V (1.5 Amp) 60HZ, and the output voltage is DC24V
(3Amp). When there is a short-circuit, a fuse on the transformer will be blown in order to protect
the electrical equipment (Fuse: 1.5A). Should the above situation occur, the customer should
seek professional assistance by calling a licensed electrician or by contacting customer service at
800-973-8374.
please contact customer service by calling 800-973-8374.

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7
Safety Precautions
SMALL CHILDREN AND PETS WARNING:
After your Flex 9™ Adjustable Base has been unboxed, immediately dispose of packaging as it
can smother small children and pets. To avoid injury, children and pets should not be allowed to
play on or under the power base.
Children should not operate this product without adult supervision. Close supervision is necessary
when this furnishing is used by, or near children, invalids, or disabled persons.
operation and durability you expect. This product has been inspected and tested prior to shipment.
RADIO FREQUENCY IS 433.92 MHZ
FCC COMPLIANCE
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
To comply with the FCC RF exposure compliance requirements, no change to the
antenna or the device is permitted. Any change to the antenna or the device could result
in the device exceeding the RF exposure requirements and void the user’s authority to
operate the device.
PRODUCT RATINGS
The lift motor in your Adjustable Bed Base is NOT designed for continuous use. Reliable
operation and full life expectancy will be attained as long as the lift motor does not operate more
than two (2) minutes over an eighteen (18) minute period, or approximately 10% duty cycle. Any
attempt to circumvent or exceed this rating will shorten the life expectancy of this product and
may void the warranty. The recommended weight restrictions for your Adjustable Base
is up to 850 lbs. total weight, including people and the mattress for all sizes of power bases. Lift
The weight
must be evenly distributed across the power base. This Product is not designed to support or lift
850 lbs of total weight in the head or foot sections of your Adjustable Base alone, or in
any unevenly distributed fashion. Some mattresses are not designed for Power Bases because
Power Base the weight limits set forth herein do not apply, as the bending of the mattress requires
SAVE THESE INSTRUCTIONS:
Your Flex 7 Adjustable Bed Base
™has been designed to provide you with the reliable
Flex 9™
Flex 9™
Flex 9™
Flex 9™

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Safety Precautions
Note: Exceeding the recommended weight restrictions could damage your power base
and void your warranty and using a mattress on top of your power base that is
not designed for adjustability may also void your warranty.
lowered position.
DO NOT SIT ON THE HEAD OR FOOT SECTIONS WHILE IN THE RAISED POSITION.
INTENDED USAGE
The electric power base should be installed with the head board brackets and/or the head
of the frame positioned close to a wall.

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9
Parts List for Personal Comfort
Flex 9TM Adjustable Bed Base
Note: Before discarding any packing materials, check the power base carton and verify the
following items in the parts list are included:
PARTS LIST
A. Wireless Remote Control (1)
B. Mattress Retainer Bracket (2)
C. Base Legs (4)
D. Inner Headboard Bracket (2)
E. Outer Headboard Bracket (2)
F. Retainer Bar Bolt (4)
G. Inner Headboard Bracket Bolt (4)
H. Outer Headboard Bracket Bolt (4)
I. Retainer Bar Plate (4)
J. 5/16 Inch Washer (16)
K. 5/16 Inch Locking Nut (8)
L. Allen Key ( 1)
M. Wrench (1)
N. Qi Charging Pad (1)
O. Qi Pad Power Supply (1)
A. C.B.
E.
H.G. I.
D. F.
J.
M.
K.
N. O.
L.

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Power Base Assembly Instructions
IMPORTANT UNPACKING INSTRUCTIONS
To avoid damage to the power base, always
open the carton while the power base is
OPENFLAT
STEP 1
STEP 1A
Carefully lift the power base unit out of the
shipping carton, keeping the unit top side
down. For safety reasons, this should be
performed by 2 people.
Remove Head/Foot end rails
· Loosen cam lock at both corners.
· Loosen and remove hardware [bolts/nuts]
from the two inside slide brackets of each rail.
· Gently detach the head and foot rails.
Remove Side rails
· Loosen and remove hardware [bolts/nuts]
from the two inside U brackets of each rail
· Gently detach the side rails
NOTE: THIS IS AN OPTIONAL STEP.
inside their own bed frame, then remove all 4
side rails. If the customer does not want this,
then proceed to STEP 2.
Figure 1A
Figure 1C
Figure 1B
Figure 1D Figure 1E

11
Power Base Assembly Instructions
STEP 3
STEP 4
STEP 5
STEP 2
Remove and extend the power cord from the
frame.
Remove the plastic packaging from the power
base.
Carefully rotate the power base over to the
topside up position, resting on all 4 legs.
Assembling power base legs: Open the
accessories box, take out the 4 legs,
and thread them in a clockwise direction into
the threaded holes in the frame.
NOTE: Tighten the legs securely to the frame.
Leave no space between the leg and frame.
WARNING:
POWER CORDS MUST NOT INTERFERE
WITH ANY POWER BASE MECHANISMS.
ATTENTION! Improper handling
DO NOT
lean the power base
against the installed
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STEP 6
Plug the power cord into a grounded electrical
outlet.
NOTE: An electrical surge protection unit is
recommended (not included)
STEP 7
remote control to verify that all of the features
are operational. If your Flex 9 Adjustable Bed
Base does NOT operate, please refer to the
Troubleshooting section near the end of this
manual.
NOTE:
ProGrip™ Base uses a
material near the foot
end to help prevent the
mattress from sliding off
the base when operating
head and foot lifts.

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STEP 10 (OPTIONAL)
Install the headboard brackets to the power
base. Place one bracket on the left-hand side
of the power base and one bracket on the
right-hand side of the power base.
NOTE: If the power base is to be set
up without a headboard, simply install a
mattress on the frame. If a headboard is to
be installed, proceed to step 10.
NOTE: It is important to position the bottom
of the headboard cross member a maximum
distance of 3 inches (76.2 mm) between the
headboard and the top of the mattress. Do
not exceed 3 inches (76.2 mm).
ATTENTION: For any King/Split King
bars for either base on head or foot.
When two Twin XLs or two Split California
Kings are put together, DO NOT install
retainer bars in the center head or center
foot sections of the bases.
Power Base Assembly Instructions
STEP 8 (RETAINER BARS)
STEP 9A
STEP 9B
ONLY INSTALL AT THE CUSTOMERS
REQUEST. Customers should try the ProGrip
staying on the base when elevated then we
recommend the customer installing 2 retainer
bars at the foot end of bed. See STEP 9 to
install the corner retainer bars.
Use the Retainer Bolts (F) and Retainer
Bar Plate (I) to fasten the Mattress Retainer
Bracket (B) to the power base.
If you have a center foot retainer bar the follow
the instructions below.
•
shown when bed arrives
•Loosen both bolts and slide the center bar out
•Turn bar over so standing upright and slide
bar back around bolts and under washers
as shown.
•Slowly tighten the bolts, but don’t tighten too
much or the washer plate will bend.
NOTE: Use only a manual screwdriver to
install the retainer bolts. DO NOT use a
power screwdriver to tighten the bolts. DO
NOT over tighten the mattress retainer
hardware.

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Power Base Assembly Instructions
STEP 11
1. Use the remote control to raise the head of
the base in order to gain access tothe power
base frame.
2. Remove plastic cap and place the Inner
Headboard Bracket (D) into the round tube
frame making sure the bracket inserted into
the round tube. This will create a box shape.
Place the Headboard Bracket Bolt (G) with a
5/16 Inch Washer (J) through the pre-drilled
hole in the round tube frame and pass it
through the Inner Headboard Bracket. Use
the 5/16 Inch Washer (J) and the 5/16 Inch
Bracket. Use the 5/16 Inch Washer (J) and
5/16 Inch (K) and tighten the bolt in place.
Repeat for the opposing side of the power
base frame.
3. Place the open side of the outer headboard
bracket (E) onto the exposed square tube
of the inner headboard bracket (D). This will
a Headboard Bracket Bold (G) with a 5/16
Inch Washer (J) through the Outer Headboard
Bracket (E) and into Inner Headboard Bracket
(D). Use a 5/16 Inch Washer (J) and 5/16 Inch
Locking Nut (K) and hand tighten to allow
for adjustment. Repeat same procedure for
opposing side of the power base frame.
4. Firmly tighten the headboard bolts (not
included) tothe end of the headboard bracket
assembly.
5. Measure the distance of the center tocenter
mounting holes in the headboard.
6. Measure the distance of the center tocenter
mounting holes in the headboard bracket
assemblies.
7. If the headboard brackets require adjustments,
loosen the bolts that are holding the outer
headboard brackets and move them tothe
necessary distance. Reinstall the bolts and
Place your mattress on top of your power base.
Typical Flex 9 Adjustable Base is now
complete. If the power base is equipped with
a programmable setting or options, refer to the
Remote Control Guide for more information.
NOTE: Must Remove Head-Side Rail
Before Installing
Headboard Bracket Installation
(OPTIONAL)

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14
App User Guide
Nightlight Feature
How to Download
the App Software
Your Flex 9 Adjustable Base has a Bluetooth
Accessory Module as standard equipment.
The Bluetooth Accessory Module allows you
to control your power base with your mobile
device using a free, downloadable app. The
module is compatible with the following devices:
iPhone 5 and 6 series
iPad 3, iPad mini, iPad Air
iPod Touch 5th generation
The LED light on the Bluetooth Accessory
Module serves as a nightlight that can be
controlled with the remote control or with the
mobile APP.
STEP 1
STEP 4
Please use any of the previously listed devices
to log into the APP Store.
Click install to download the app.
NOTE: Once the App is installed, when
you open the app the Bluetooth Module will
connect to your device automatically.
STEP 2
STEP 3
To control BOTH mattress and base type
in the search column.
Select the appropriate app.
“Personal Comfort”
To control power base ONLY type
in the search column.“Reverie Remote”

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App User Guide
Home Screen
• Key features, functions and settings are accessible
from the home screen.
- Settings, Preset List, Comfort Settings, Routines,
Bluetooth, Nightlight, Home Tab, Position Tab,
Massage Tab, and Alarm Tab.
• Reverie Presets – Zero Gravity, Anti-Snore, and Flat
are right at your ngertips.
• Comfort Setting – Press “New +” to program a unique
head, foot and/or massage combination.
• Routines – Press “New +” to program a set of saved or
new comfort settings into a series of timed positions.
Position Control
• Control your head and foot elevation.
• Select the part of the bed you would like to elevate or
lower (head or foot).
- Use your nger to slide the blue dot
along the curve to your desired elevation.
- Or press and hold the plus or minus
symbol to adjust elevation.
• Your position readout on a scale of 1-100 will appear
at the top of the screen and next to the head or foot
position.
Massage
• Control your massage intensity and duration.
• Full body – Turns on the full body function.
• Wave – Select number of alternating pulses at the
head and foot of the bed.
• Head and Foot control – Select massage intensity in
the head and foot sections of the bed.
- Use your nger to slide the blue button to your
desired intensity.
- Or press and hold the plus or minus symbol to
adjust intensity.
• Timer – Select your desired massage duration.
• Stop – Turns the massage off.

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App User Guide
Alarm
• Create an alarm setting to raise and/or massage you
awake.
• Press “New +” to create a new alarm setting.
- Set time: Scroll to select the hour, minute and day.
- Repeat: Select the days of the week you would
like the alarm to activate.
- Bed control: Select nothing or select a new or
existing comfort setting or routine.
- Snooze: Enable snooze.
Settings
• Customize your app in settings.
• User Prole – Dene your user prole to get
recommendations on custom settings for you.
• Bluetooth – Shows the bed your app is connected to.
Shows nearby beds that you can connect to in order of
proximity.
• Help – Contact info for technical support.
• Mattress Congurator – Recongure your Reverie
Dream or Dream Supreme mattress with these
rmness guides.
• Factory Reset – Reset your app to original settings.
• Logout – Logout or create a new user.

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17
Wireless Remote Control
DISPLAY SCREEN
A. RAISE & LOWER
HEAD SECTION OF THE BASE
B. RAISE & LOWER
FOOT SECTION OF THE BASE
C. LUMBAR UP/DOWN
D. ZERO GRAVITY
E. ANTI - SNORE
F. RETURN TO FLAT
G. CUSTOM PRESET 1
H. LED LIGHTS ON/OFF
I. CUSTOM PRESET 2
J. MASSAGE
K. HEAD MASSAGE INTENSITY
L. WAVE PATTERN PRESET
M. STOP MASSAGE
N. FOOT MASSAGE INTENSITY
O. MICRO USB CHARGING PORT

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Remote Control Operation Guide
OPERATING INSTRUCTIONS:
HEAD AND FOOT ADJUSTMENTS (A,B)
•Adjusts the head and foot sections to the de-
sired positions.
•Zero Clearance feature allows for the foundation
able to adjust all sections [head/foot/lumbar]
in a complete motion range without any of
the mechanical parts under the bed touching
adjustable bed without legs if desired.
LUMBAR (C)
•Includes a remote controlled adjustable lumbar
support section for your back and mid-section.
ZERO GRAVITY (D)
•Allows your legs to be lifted to a position slightly
easily circulate back to the heart, thus reducing
stress and fatigue.
ANTI SNORE (E)
•Raises the HEAD slightly for easier breathing.
POWER BASE “FLAT” BUTTON (F)
•
the button is pressed and held for at least 3
seconds.
PROGRAMMABLE MEMORY POSITIONS (G,I)
You can store 2 personalized memory positions.
•To Set a Memory Position: When in desired po-
sition, press and hold Memory button for more
times to signal Memory position is stored.
•To recall a Memory Position: Press 1 of the 2
presets.
AMBIENT LIGHTING ON/OFF (H)
•Toggle the lightbulb button for on/off functions.
HEAD AND FOOT MASSAGE CONTROLS (K,N)
•Turns on the corresponding massage unit (start-
ing at intensity 5 of 10)
•Slowly increases or decreases massage
intensity. To increase massage intensity, press
(+) button. To decrease massage intensity, press
(-) button.
WAVE MASSAGE PATTERN (L)
•Turns on both head and foot massage motors to
the wave 1 preset.
MASSAGE STOP BUTTON (M)
•Press to stop all massage features.
CHARGING PORT (O)
•To charge remote, plug in the wall charger and
connect to the micro usb port.
•Unplug and plug-in the remote again if you do
not see a charging symbol on the screen.
•Flashing LED on remote indicates Low Power
status.
NOTE: Any control button on the remote
will interrupt and stop the FLAT, ZERO-G,
Anti-Snore and Memory presets 1-2.
NOTE:
All screens will timeout after 5 seconds,
15 seconds if screen is auto-refreshing
NOTE: The lowest setting will turn off the
corresponding massage unit.
NOTE: The massage feature is designed
to automatically shut off after 30 minutes of
continuous use.

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19
Remote Control Operation Guide
ADDITIONAL REMOTE
FEATURES:
•The Flex 9 adjustable bed base uses a
Bluetooth®remote control system.
•The included remote is already paired with
your power base, so should be operational
right out of the box. Please test some of the
features to ensure functionality.
•Only replacement remote controls require
pairing instruction on following pages.
with the bed, please follow those Bluetooth
pairing instructions.
NOTICE:
approved by the party responsible for
compliance could void the user’s authority
to operate the equipment.
IMPORTANT NOTE:
•To comply with the FCC RF exposure
compliance requirements, no change to
the antenna or the device is permitted.
Any change to the antenna or the device
could result in the device exceeding the
RF exposure requirements and void user’s
authority to operate the device.
SAFETY:
•If there is an overload weight condition on
the head or foot mechanism, the control unit
will automatically stop all functions.
•The buttons are back-lit, when a button is
pressed, to aid the visibility of the remote in
low light environments.
•Customers can control the remote without
facing the receiver (best transmission range
is within 30 feet or 10 meters)
•The remote is equipped with a
lithium-ion battery that can be recharged
anytime with the included Micro USB wall
charger adapter.
•Please fully charge your remote before
•When remote is fully charged, the charging
symbol will disappear.
•The input transformer voltage is AC 120V 60
HZ, the output voltage is DC32-36V 4.2A.
When there is a short circuit, a fuse on the
transformer will be blown in order to protect
the electrical equipment.
NOTE: This power base may have minor
intermittent performance due to RF
Interference. This is a normal operation of
the power base and is not a defect.
THIS DEVICE COMPLIES WITH
PART 15 OF THE FCC RULES.
OPERATIONIS SUBJECT TO THE
FOLLOWING TWO CONDITIONS:
(1) THIS DEVICE MAY
NOT CAUSE HARMFUL
INTERFERENCE (2) THIS
DEVICE MUST ACCEPT ANY
INTERFERENCE RECEIVED,
INCLUDING INTERFERENCE
THAT MAY CAUSE UNDESIRED
OPERATION.
ATTENTION: When the above situation
occurs, the customer MUST seek
professional assistance.

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20
Bluetooth®Pairing
Replacement Remote Control
CONNECTING ONE BED
[does not include KING or SPLIT KING bed sizes]
CONNECTING TWO BEDS
CONNECTING ONE BED
[KING or SPLIT KING only]
STEP 1
STEP 2A
STEP 2B
STEP 2C
STEP 2
STEP 1
[Select KING]
•Scroll using any of the up/down buttons
H/L/F. Select by single-pressing lightbulb
button.
•If it detects only 2 control boxes then will
automatically connect with both control
boxes on your bed.
•If it detects more than 2 control boxes, the
LED display will show a list of all available
control boxes within range [this usually
means you have more than one bed in your
house]
•Select desired control boxes you want to
connect.
[Select SPLIT KING]
•Scroll using any of the up/down buttons
H/L/F. Select by single-pressing lightbulb
button.
•When you choose SPLIT KING, will be
asked if want to connect to both sides of
bed?
•Select YES and will automatically connect
with both sides.
•Select NO, then LED display will show a list
of available beds within range.
•Select the desired beds you want to
connect.
[Select OTHER]
•After selecting OTHER you will be shown a
list of all available beds and asked to select
the beds you wish to connect [remote can
show up to 20 beds]
•Select any two beds you wish to connect by
single-pressing the lightbulb button.
Hold Lightbulb button for 3 seconds to start
searching.
The remote will only detect one bed and
automatically connect.
Hold Lightbulb button for 3 seconds to start
searching.
NOTE: If it cannot detect any beds then
will say NO BED FOUND.
NOTE:
Please remember to recycle all electronics.