Ricoh Aficio MP C2030 User manual

When the Machine Does Not Operate As Wanted
Troubleshooting When Using the Copy Function
Troubleshooting When Using the Facsimile Function
Troubleshooting When Using the Printer Function
Troubleshooting When Using the Scanner Function
Clearing Misfeeds
Appendix
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2
3
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5
6
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Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information
in "About This Machine" before using the machine.
Troubleshooting
Operating Instructions

Documentation for This Machine
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TABLE OF CONTENTS
Documentation for This Machine.......................................................................................................................1
Manuals for This Machine.................................................................................................................................4
Notice..................................................................................................................................................................6
Important.........................................................................................................................................................6
How to Read This Manual.................................................................................................................................7
Symbols...........................................................................................................................................................7
Name of Major Option.................................................................................................................................7
Notes...............................................................................................................................................................7
Laws and Regulations.........................................................................................................................................9
Legal Prohibition.............................................................................................................................................9
1. When the Machine Does Not Operate As Wanted
Indicators..........................................................................................................................................................11
Panel Tone........................................................................................................................................................12
When the Function Status Indicator Lights Up in Red....................................................................................13
When You Have Problems Operating the Machine.....................................................................................14
When a Job Is Not Performed.........................................................................................................................18
When the Printed Colour Differs From the Original Colour..........................................................................20
Auto Colour Calibration..............................................................................................................................20
Returning to the Previous Setting.................................................................................................................22
When the Colour Registration Shifts...............................................................................................................24
Adjusting the Colour Registration...............................................................................................................24
2. Troubleshooting When Using the Copy Function
Messages Displayed When Using the Copy Function..................................................................................27
When You Cannot Make Clear Copies.........................................................................................................30
When You Cannot Make Copies As Wanted...............................................................................................33
When Memory Is Full..................................................................................................................................35
3. Troubleshooting When Using the Facsimile Function
Adjusting the Volume.......................................................................................................................................37
Messages Displayed When Using the Facsimile Function............................................................................39
When You Cannot Send or Receive Fax Messages As Wanted.................................................................42
When Memory Is Full..................................................................................................................................47
If an Error Report Is Printed..............................................................................................................................48
Turning Off the Main Power / In the Event of Power Failure.......................................................................49
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4. Troubleshooting When Using the Printer Function
Messages Displayed When Installing the Printer Driver...............................................................................51
Windows 2000...........................................................................................................................................51
Windows XP Professional or Windows Server 2003/2003 R2.............................................................51
Windows XP Home Edition.........................................................................................................................52
Windows Vista.............................................................................................................................................52
Windows Server 2008...............................................................................................................................53
If USB Connection Fails...................................................................................................................................54
Messages Displayed When Using the Printer Function.................................................................................55
Status Messages..........................................................................................................................................55
Messages Displayed on the Control Panel When Using the Printer Function.........................................56
Other Messages...........................................................................................................................................56
When You Cannot Print...................................................................................................................................61
When the Data In Indicator Does Not Light Up or Flash..........................................................................62
Other Printing Problems...................................................................................................................................64
When PictBridge Printing Does Not Work.....................................................................................................73
5. Troubleshooting When Using the Scanner Function
When Scanning Is Not Done As Expected....................................................................................................75
When You Cannot Send Scanned Files.........................................................................................................76
When the TWAIN Driver Cannot Be Started............................................................................................76
Messages Displayed When Using the Scanner Function.............................................................................77
Messages Displayed on the Client Computer...........................................................................................77
6. Clearing Misfeeds
Removing Jammed Paper................................................................................................................................83
Locating Jammed Paper..............................................................................................................................83
Removing Jammed Paper............................................................................................................................84
7. Appendix
Trademarks.......................................................................................................................................................89
INDEX.............................................................................................................................................................91
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Manuals for This Machine
Read this manual carefully before you use this machine.
Refer to the manuals that are relevant to what you want to do with the machine.
• Media differ according to manual.
•The printed and electronic versions of a manual have the same contents.
• Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files.
• A Web browser must be installed in order to view the html manuals.
About This Machine
Before using the machine, be sure to read the section of this manual entitled Safety Information.
This manual introduces the machine's various functions.
It also explains the control panel, preparation procedures for using the machine, how to enter text,
and how to install the CD-ROMs provided, and how to replace paper, toner, and other consumables.
Troubleshooting
Provides a guide for resolving common usage-related problems.
Copy Reference
Explains Copier functions and operations. Also refer to this manual for explanations on how to place
originals.
Facsimile Reference
Explains Facsimile functions and operations.
Printer and Scanner Reference
Explains functions and operations for the machine's printer and scanner unit.
Network and System Settings Guide
Explains how to connect the machine to a network, configure and operate the machine in a network
environment, and use the software provided. Also explains how to change User Tools settings and
how to register information in the Address Book.
Security Reference
This manual is for administrators of the machine. It explains security functions that you can use to
prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced
security, we recommend that you first make the following settings:
• Install the Device Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
• Change the user name and password of the administrator using Web Image Monitor.
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For details, see "Setting Up the Machine", Security Reference .
Be sure to read this manual when setting the enhanced security functions, or user and administrator
authentication.
Other manuals
• Quick Reference Copy Guide
• Quick Reference Printer and Scanner Guide
• Quick Reference Fax Guide
• Manuals for DeskTopBinder Lite
• DeskTopBinder Lite Setup Guide
• DeskTopBinder Introduction Guide
• Auto Document Link Guide
• Manuals provided are specific to machine types.
•The following software products are referred to using general names:
Product name General name
DeskTopBinder Lite and DeskTopBinder Professional *1 DeskTopBinder
*1 Optional
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Notice
Important
In no event will the company be liable for direct, indirect, special, incidental, or consequential damages
as a result of handling or operating the machine.
For good copy quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts
other than genuine parts from the supplier with your office products.
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How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[ ]
Indicates the names of keys that appear on the machine's display panel.
[ ]
Indicates the names of keys on the machine's control panel.
Indicates instructions in book form.
Indicates instructions in sheet form.
Indicates instructions stored in a file on a provided CD-ROM.
Name of Major Option
Major options of this machine are referred to as follows in this manual:
•Auto Document Feeder ADF
Notes
Contents of this manual are subject to change without prior notice.
Two kinds of size notation are employed in this manual. With this machine refer to the metric version.
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Colours on colour keys or the colour circle may differ slightly from the colours of actual copies.
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
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Laws and Regulations
Legal Prohibition
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing certain
items, consult with your legal advisor.
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1. When the Machine Does Not Operate
As Wanted
This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine.
Indicators
This section describes the indicators displayed when the machine requires the user to remove misfed paper,
to add paper, or to perform other procedures.
Indicator Status
: Misfeed indicator Appears when a misfeed occurs.
See p.83 "Removing Jammed Paper".
: Load Paper indicator Appears when paper runs out.
See "Loading Paper", About This Machine .
: Add Toner indicator Appears when toner runs out.
See "Adding Toner", About This Machine .
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Panel Tone
The following table describes the meaning of the various beep patterns that the machine produces to alert
users about left originals and other machine conditions.
Beep pattern Meaning Cause
Single short beep. A valid cooperation is
accepted.
A control panel key was pressed, the
operation switch was pressed, or a
document was placed on the ADF.
Two long beeps. Machine has warmed up. After cooling or being switched on, the
machine has fully warmed up and is
ready for use.
Five short beeps repeated
five times.
Strong alert. The machine requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam
or toner request, if the machine's covers are opened and closed repeatedly within a short space of
time, the beep alert might continue, even after normal status has resumed.
• You can select to enable or disable beep alerts. For details about Panel Key Sound, see "System
Settings", Network and System Settings Guide .
1. When the Machine Does Not Operate As Wanted
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When the Function Status Indicator Lights Up in
Red
If a function key is lit in red, press the key to switch to the screen for the corresponding function, and then
follow the message that appears.
Problem Cause Solution
Documents and reports do
not print out.
There is no paper left. Load paper. See "Loading Paper",
About This Machine .
An error has occurred. The function whose indicator
is lit is defective.
Record the code number shown on the
display and contact your service
representative. See "Messages
Displayed" of each chapter.
You can use other functions normally.
The machine is unable to
connect to the network.
A network error has
occurred.
• Check the displayed message and
take an appropriate action. See
"Messages Displayed" of each
chapter.
• Check that the machine is correctly
connected to the network, and that
the machine is correctly set. For
details about how to connect the
network, see "Connecting the
Machine", Network and System
Settings Guide .
• Contact the network administrator.
• If the indicator is still lit even after
trying to solve the problem as
described here, contact your
service representative.
• If an error occurs in the function you are using, check the message that appears on the control panel,
and then refer to “Messages Displayed” for the relevant function.
When the Function Status Indicator Lights Up in Red
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When You Have Problems Operating the
Machine
This section describes common problems and messages.
If other messages appear, follow the instructions displayed.
Problem Cause Solution
Although the copier screen
appears when the machine is
turned on using the main
power switch, it cannot be
switched to another screen by
pressing the [Printer] or
[Scanner] key.
Functions other than the
copier function are not yet
ready.
Wait a little longer.
The machine has just been
turned on and the User Tools
screen is displayed, but the
User Tools menu has items
missing.
Functions other than the
copier function are not yet
ready. Time required varies
by function. Functions appear
in the User Tools menu when
they become ready for use.
Wait a little longer.
The operation switch
indicator continues blinking
and does not turn off when
pressed.
This occurs in the following
cases:
•The exposure glass
cover or ADF is open.
• The machine is
communicating with
external equipment.
• The machine is cooling
down.
• Close the exposure glass cover or
ADF.
•Check if the machine is
communicating with external
equipment.
• Wait a little longer.
The display is difficult to see. Screen contrast is not
adjusted.
Adjust the screen contrast so that you
can see the display panel properly. For
details about Screen Contrast, see
"System Settings", Network and System
Settings Guide .
The display is off. The machine is in Energy
Saver mode.
Turn on the operation switch.
1. When the Machine Does Not Operate As Wanted
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Problem Cause Solution
The display is off. The operation switch is turned
off.
Turn on the operation switch.
Nothing happens when the
operation switch is turned on.
The main power switch is
turned off.
Turn on the main power switch.
"Please wait." appears. This message appears when
you turn on the operation
switch.
Wait for a while. If the machine does not
get ready in a minute, contact your
service representative.
"Please wait." appears. This message appears when
the machine is warning up.
• Wait for a while. If the machine
does not get ready in a couple of
minutes, contact your service
representative.
• Wait until the message disappears.
Do not turn off the main power
switch while the message is
showing.
"Please wait." appears. This message appears when
you change the toner
cartridge.
Wait for a while. If the message does not
disappear in two minutes, contact your
service representative.
"Adjusting..." appears. The machine is performing
image adjustment
operations.
The machine may perform periodic
maintenance during operations. The
frequency and duration of maintenance
depends on the humidity, temperature,
and printing factors such as number of
prints, paper size, and paper type. Wait
for the machine to get ready.
The user code entry screen is
displayed.
Users are restricted by User
Code Authentication.
Enter the user code (up to eight digits),
and then press the [OK] key.
The Authentication screen
appears.
Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.
Enter your login user name and user
password. See "When the
Authentication Screen is Displayed",
About This Machine .
"Authentication has failed."
appears.
The entered login user name
or login password is not
correct.
Inquire the user administrator for the
correct login user name and login
password.
When You Have Problems Operating the Machine
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Problem Cause Solution
"Authentication has failed."
appears.
The machine cannot perform
authentication.
Contact the administrator.
"You do not have the
privileges to use this function."
continues to be displayed
even though you have
entered a valid user name.
The logged in user name does
not have permission for the
selected function.
Contact the administrator about the
permission for the required function.
An error message remains,
even if misfed paper is
removed.
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
•Paper is still jammed in
the tray.
Remove misfed paper, and then open
and close the cover. See p.83
"Removing Jammed Paper".
Original images are printed
on the reverse side of the
paper.
You may have loaded the
paper incorrectly.
Load paper correctly. Place paper in the
paper tray with the print side up. Bypass
tray with the print side down. See
"Loading Paper", About This Machine
.
Misfeeds occur frequently. The tray's side or end fences
may not be set properly.
• Remove the misfed paper. See
p.83 "Removing Jammed
Paper".
•Check the side or end fences are
set properly. Also, check the side
fences are locked. See "Changing
the Paper Size", About This
Machine .
Misfeeds occur frequently. Paper of undetectable size
has been loaded.
• Remove the misfed paper. See
p.83 "Removing Jammed
Paper".
•If you load a paper size that is not
selected automatically, you need
to specify the paper size with the
control panel. See "Changing the
Paper Size", About This Machine
.
1. When the Machine Does Not Operate As Wanted
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Problem Cause Solution
Cannot print in duplex mode. Duplex printing cannot be
done with paper set in the
bypass tray.
When using duplex printing, make
settings to use paper from a tray other
than the bypass tray.
Cannot print in duplex mode. [Duplex] is set to [Off] for
"Paper Type".
In [Tray Paper Settings], under "Paper
Type", set [Duplex] to [On].
Cannot print in duplex mode. You cannot select duplex
printing if the paper type is set
to [Thick Paper 2] or [Thick
Paper 3].
In [Tray Paper Settings], under "Paper
Type", select a paper type other than
[Thick Paper 2] or [Thick Paper 3].
• If you cannot make copies as you want because of paper type, paper size, or paper capacity
problems, use recommended paper. See "Recommended Paper Sizes and Types", About This
Machine .
• Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing
stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten
out the curl, or load the paper up side down. Also, to prevent paper from curling, lay paper on a flat
surface, and do not lean it against the wall.
When You Have Problems Operating the Machine
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When a Job Is Not Performed
If you are not able to carry out your job, it may be that the machine is being used by another function.
Wait until the current job is completed before trying again. In certain cases, you can carry out another job
using a different function while the current job is being performed. Performing multiple functions
simultaneously like this is called "Multi-accessing".
Combination Chart
Function Compatibility
: Simultaneous operations are possible.
: Operation is enabled when the relevant function key is pressed and remote switching (of the
scanner/external extension) is done.
: Operation is performed automatically once the preceding operation ends.
: The operation must be started once the preceding operation ends. (Simultaneous operations are
not possible.)
BLQ003S
*1 You can scan a document after the preceding job documents are all scanned.
*2 During parallel reception, any subsequent job is suspended until the reception is completed.
1. When the Machine Does Not Operate As Wanted
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