Ricoh IM 550 Series User manual

For safe and correct use, be sure to read Safety Information before
using the machine.
For information not found in this manual,
see the online manuals available on our
web site (https://www.ricoh.com/) or via the
control panel.
Legal and Contact Information
Specifications for the Machine
Troubleshooting
Adding Paper and Toner
Web Image Monitor
Document Server
Scan
Print
Fax
Copy
Getting Started
User Guide
Selected Version

How to Read the Manuals
Symbols Used in the Manuals
This manual uses the following symbols:
Indicates points to pay attention to when using functions. This symbol indicates points that may result in
the product or service becoming unusable or result in the loss of data if the instructions are not obeyed.
Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user
errors.
[ ]
Indicates the names of keys or buttons on the product or display.
1

TABLE OF CONTENTS
How to Read the Manuals.................................................................................................................................1
Symbols Used in the Manuals.......................................................................................................................1
1. Getting Started
Turning On and Off the Power.......................................................................................................................... 9
Turning On the Main Power.......................................................................................................................... 9
Turning Off the Main Power........................................................................................................................10
Energy Saving Mode...................................................................................................................................10
Guide to Names and Functions of Components............................................................................................12
Exterior: Front and Left View....................................................................................................................... 12
Exterior: Front and Right View.....................................................................................................................14
Exterior: Rear and Left View........................................................................................................................16
Interior: Front View.......................................................................................................................................18
Names and Functions of the Control Panel....................................................................................................19
Touch Panel/Interface.................................................................................................................................19
LED Indicators...............................................................................................................................................20
Order of Option Installation............................................................................................................................22
Attaching the Paper Feed Unit........................................................................................................................ 23
Installing the Wireless LAN Interface Board.................................................................................................. 26
Installing the IEEE 1284 Interface Board.......................................................................................................28
Installing the Device Server Option................................................................................................................ 30
Installing the File Format Converter................................................................................................................ 33
Installing SD Card Options..............................................................................................................................35
Changing the Display Language.................................................................................................................... 38
How to Use the Home Screen.........................................................................................................................39
Intuitive Screen Operation Using Fingertips.............................................................................................. 41
How to Use the Copy Screen..........................................................................................................................44
How to Use the Copy Screen (Standard View)........................................................................................ 44
How to Use the Copy Screen (Full View).................................................................................................. 46
Changing the Layout or Display of the Keys of the Copy Function......................................................... 47
How to Use the Fax Screen.............................................................................................................................49
Customizing the [Settings] Screen.............................................................................................................. 49
How to Use the Scanner Screen..................................................................................................................... 52
Customizing the [Send Settings] Screen.................................................................................................... 52
2

Adding a Frequently Used Application or Widget to the Home Screen.....................................................55
Adding an Icon/Widget to the Home Screen.......................................................................................... 56
Moving or Deleting Icons and Widgets.....................................................................................................56
Creating a Folder to Organize Icons......................................................................................................... 57
Registering Frequently Used Settings as a Program......................................................................................58
Registering Settings as a Program.............................................................................................................. 59
Changing the Contents of the Program......................................................................................................60
Logging In from the Control Panel.................................................................................................................. 62
Logging In by Entering the User Name and Password.............................................................................63
Logging In Using an IC Card......................................................................................................................64
Logging In Using a Mobile Device.............................................................................................................65
Authenticating Using the User Code.......................................................................................................... 66
Changing the Login Password.................................................................................................................... 66
Placing an Original on the Exposure Glass................................................................................................... 69
Placing an Original in the Auto Document Feeder (ADF).............................................................................71
2. Copy
Basic Procedure for Copying Documents...................................................................................................... 75
Making Enlarged or Reduced Copies............................................................................................................77
Specifying a Copy Ratio or Size................................................................................................................ 77
Enlarging or Reducing According to the Paper Size................................................................................ 79
Reducing Slightly to Increase the Margins................................................................................................ 80
Duplex Copying............................................................................................................................................... 82
Combining and Copying a Multi-page Original onto a Single Sheet of Paper.........................................84
Copying Onto Envelopes................................................................................................................................ 87
Copying Onto Envelopes in the Bypass Tray............................................................................................ 87
Copying Onto Envelopes in the Paper Tray.............................................................................................. 88
Copying in Page Order or for Each Page Number...................................................................................... 90
3. Fax
Basic Procedure for Transmitting Faxes..........................................................................................................93
Registering Fax Numbers in the Address Book..............................................................................................96
Registering a Fax Number and Send Conditions......................................................................................96
Changing/Deleting the Registered Data Such as Fax Number.............................................................. 98
Displaying a Preview before Sending a Fax..................................................................................................99
3

Viewing the Transmission Result of Sent Faxes............................................................................................101
Confirming the Information on the Fax Screen....................................................................................... 101
Checking the Result in Communication Result Report.............................................................................103
Checking the Result in Immediate TX Result Report................................................................................ 103
Checking the Result in Communication Failure Report...........................................................................103
Checking the Result in Error Report..........................................................................................................103
Viewing Memory Storage Report............................................................................................................ 103
Checking by E-mail................................................................................................................................... 104
Confirming the Information in Web Image Monitor...............................................................................105
4. Print
Installing the Printer Driver by Using Device Software Manager Installer................................................ 107
Installing Device Software Manager from the CD-ROM.......................................................................107
Installing Device Software Manager from the Downloaded File..........................................................109
Installing the Printer Driver for Network Connection (Windows)...............................................................113
Installing the PCL 6 Printer Driver from the CD-ROM.............................................................................113
Installing the PostScript 3 Printer Driver from the CD-ROM...................................................................116
Installing the PCL 6/PostScript 3 Printer Driver from the Downloaded File..........................................118
If the Machine Cannot Be Found............................................................................................................. 119
Installing the Printer Driver for Network Connection (OS X/macOS)...................................................... 123
Installing the PPD file................................................................................................................................. 123
Registering the Machine in [Print & Scan] or [Printers & Scanners]...................................................... 124
Specifying the Option Settings................................................................................................................. 127
Basic Procedure for Printing Documents...................................................................................................... 129
Printing a Document in Windows.............................................................................................................129
Printing a Document in OS X/macOS.....................................................................................................131
Printing on Both Sides of Paper.................................................................................................................... 134
Specifying 2-sided Print (Windows)........................................................................................................ 134
Specifying 2-sided Print (OS X/macOS)................................................................................................135
Combining and Printing Multiple Pages on a Single Sheet of Paper........................................................ 136
Specifying the Combine 2 Originals Function (Windows).................................................................... 136
Specifying the Combine 2 Originals Function (OS X/macOS)............................................................ 137
Printing on Envelopes.................................................................................................................................... 138
Printing Documents Stored in the Printer from the Control Panel............................................................... 141
4

Printing from a USB Flash Memory Device or SD Card Directly............................................................... 142
Printable File Formats................................................................................................................................ 142
Printing from a Memory Storage Device.................................................................................................143
5. Scan
Scanning Documents and Sending the Scanned Data by E-mail..............................................................145
Basic Procedure for Sending an E-mail................................................................................................... 145
Registering the E-mail Destination Specified When Sending an E-mail in the Address Book.............147
Scanning Documents and Sending the Scanned Data to a Folder........................................................... 150
Printing the Check Sheet........................................................................................................................... 150
Confirming the Computer Information (Windows)................................................................................. 151
Creating a Shared Folder (Windows).....................................................................................................152
Confirming the Computer Information (OS X/macOS).........................................................................155
Creating a Shared Folder (OS X/macOS).............................................................................................155
Registering the Created Shared Folder in the Address Book................................................................ 157
Basic Procedure for Performing Send to Folder......................................................................................159
Scanning an Original with Suitable Quality and Density...........................................................................161
Specifying the File Type or File Name When Scanning a Document....................................................... 164
6. Document Server
Storing Documents in Document Server.......................................................................................................167
Printing Documents in Document Server...................................................................................................... 169
Printing a Document with the Settings Specified When Scanned..........................................................169
Changing the Print Settings to Print a Document.....................................................................................170
Specifying a Page to Print.........................................................................................................................172
7. Web Image Monitor
Using Web Image Monitor...........................................................................................................................175
What You Can Do on the Web Image Monitor..................................................................................... 176
Web Image Monitor Screen.................................................................................................................... 177
Specifying Web Image Monitor Help.....................................................................................................178
8. Adding Paper and Toner
Loading Paper into the Paper Tray...............................................................................................................181
Loading Paper into Tray 1 to 5................................................................................................................ 181
Loading Paper into the Bypass Tray........................................................................................................ 186
Specifying Regular Sizes Using the Control Panel................................................................................. 187
5

Specifying a Custom Size Paper Using the Control Panel..................................................................... 188
Specifying Paper Type and Thickness Settings....................................................................................... 188
Recommended Paper Sizes and Types........................................................................................................190
Tray 1......................................................................................................................................................... 190
Paper Feed Unit.........................................................................................................................................191
Bypass Tray................................................................................................................................................192
Notes on Special Paper............................................................................................................................193
Paper Thickness for Each Paper Weight..................................................................................................193
Unusable Paper......................................................................................................................................... 194
Paper Storage............................................................................................................................................195
Saving Printouts......................................................................................................................................... 195
Thick Paper Orientation and Recommended Status................................................................................... 197
Envelope Orientation and Recommended Status....................................................................................... 198
Using the Copy Function...........................................................................................................................199
Using the Printer Function..........................................................................................................................199
Loading Orientation-fixed Paper or Two-sided Paper............................................................................... 200
Copying onto Letterhead Paper...............................................................................................................200
Printing onto Letterhead Paper Using the Printer Driver..........................................................................201
Recommended Original Size and Weight.................................................................................................. 202
Replacing the Toner.......................................................................................................................................203
Watching the Video for Replacing the Toner..........................................................................................203
How to Replace the Toner........................................................................................................................ 204
Precautions When Storing Toner..............................................................................................................207
Precautions When Replacing the Toner.................................................................................................. 207
Disposing Exhausted Toners.....................................................................................................................209
Replacing the Waste Toner Bottle................................................................................................................ 210
Watching the Video for Replacing the Waste Toner Bottle................................................................... 210
How to Replace the Waste Toner Bottle................................................................................................. 211
Precautions When Replacing the Waste Toner Bottle............................................................................213
Disposing the Used Waste Toner Bottle.................................................................................................. 215
9. Troubleshooting
Alert Sounds...................................................................................................................................................217
Checking the Indicators, Icons, and Messages on the Control Panel.......................................................219
6

When an Icon Is Displayed with a Message.......................................................................................... 219
When the [Check Status] Indicator Is Lit or Flashing.............................................................................. 221
When the Machine Cannot Be Operated...................................................................................................222
When the Machine Does Not Respond Correctly to an Operation on the Control Panel..................222
When the Machine Does Not Respond Correctly to an Operation from a Computer....................... 226
When a Message Appears and the Machine Cannot Be Operated........................................................228
When a Message Appears While Using the Copy Function.....................................................................231
When a Message Appears While Using Document Server...................................................................... 232
When a Message Appears While Using the Fax Function........................................................................233
Messages that Appear During Operation or When Sending/Receiving a Fax Cannot Be Performed....
.................................................................................................................................................................... 233
Messages that Appear When the Machine Cannot Connect to the Network.....................................234
Messages that Appear When the Remote Fax Function Is Unavailable.............................................. 243
When a Message Appears While Using the Printer Function....................................................................248
Messages that Appear without Error Codes...........................................................................................248
Messages that Appear with Error Codes................................................................................................ 260
When a Message Appears While Using the Scanner Function................................................................ 262
Messages that Appear on the Control Panel..........................................................................................262
Messages that Appear on the Computer................................................................................................ 269
When Other Messages Appear...................................................................................................................276
Messages that Appear When Machine Login Fails............................................................................... 279
Messages that Appear When Logging in to the Machine Using an IC Card Fails............................. 285
Messages that Appear When the LDAP Server Is Unavailable............................................................ 286
Messages that Appear When There Is a Problem with the Certificate................................................. 287
Messages that Appear When an Application Site Cannot Be Used.................................................... 289
When Paper or an Original Is Jammed....................................................................................................... 290
If Paper Jams Occur Frequently............................................................................................................... 291
10. Specifications for the Machine
Model-Specific Information.......................................................................................................................... 295
List of Specifications.......................................................................................................................................296
Specifications for the Main Unit............................................................................................................... 296
Specifications for the Document Server...................................................................................................303
Specifications for Facsimile.......................................................................................................................303
7

Specifications for Printer........................................................................................................................... 309
Specifications for Scanner........................................................................................................................311
Specifications for the ADF.........................................................................................................................315
Specifications for Paper Feed Unit...........................................................................................................315
Specifications for IEEE 1284 Interface Board........................................................................................ 316
Specifications for Wireless LAN Board................................................................................................... 316
Specifications for Device Server Option................................................................................................. 317
The Setting Values of the Transmission Function..........................................................................................318
Send Email................................................................................................................................................. 318
Send to Folder........................................................................................................................................... 319
Broadcast Transmission.............................................................................................................................320
Printable Area and Margin...........................................................................................................................321
Machine Options...........................................................................................................................................322
Guide to Functions of the Machine’s External Options..........................................................................322
Guide to Functions of the Machine’s Internal Options...........................................................................322
Functions Requiring Optional Configurations..............................................................................................325
Copy Function............................................................................................................................................325
Facsimile Functions....................................................................................................................................325
Printer Function.......................................................................................................................................... 326
Scanner Function.......................................................................................................................................326
Others.........................................................................................................................................................326
Function Compatibility...................................................................................................................................328
11. Legal and Contact Information
Environmental Regulations............................................................................................................................331
ENERGY STAR Program........................................................................................................................... 331
Energy Saving Functions...........................................................................................................................331
User Information on Electrical and Electronic Equipment (mainly Europe)...................... 332
Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe)
.................................................................................................................................................................... 333
Environmental Advice for Users (mainly Europe)............................................................... 334
Notes to users in the state of California (Notes to Users in USA) (mainly North America)....
.................................................................................................................................................................... 334
Trademarks (User Guide)..............................................................................................................................335
8

1. Getting Started
Turning On and Off the Power
To turn the machine on and off, press the main power switch on the right of the machine.
• When you are using the fax function on the machine, do not turn the power off under normal
operation. If the power is turned off, data stored in the fax memory will be lost in about one hour
after the machine is turned off. If you have to turn the power off or unplug the power cord for some
reason, make sure 100% is shown as available memory on the screen for the fax function.
Turning On the Main Power
• When you push the main power switch, wait at least 10 seconds after it is confirmed that the main
power indicator has lit up or gone out.
1. Make sure the power cord is firmly plugged into the wall outlet.
2. Push the main power switch.
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The main power indicator goes on.
Application icons appear on the [Home] screen as the applications start running.
• When the power is turned on, the screen may show that the machine is performing an auto restart.
Do not turn off the main power while the machine is processing. It takes about five minutes until the
machine restarts.
9

Turning Off the Main Power
• Do not turn off the power while the machine is in operation. To turn the power off, confirm that the
operation is finished.
• Do not hold down the main power switch while turning off the main power. Doing so forcibly turns
off the machine’s power and may damage the hard disk or memory and cause malfunctions.
• Do not press the main power switch soon after pressing the main power switch on the machine.
When you turn the power on or off, wait at least 10 seconds after confirming that the main power
indicator on the control panel has turned on or off.
1. Push the main power switch.
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The main power indicator on the right side of the control panel turns off. The main power turns off
automatically after the machine has shut down properly. If the screen on the control panel does not
disappear, contact your service representative.
Energy Saving Mode
When the machine is not operated for a specified period of time, the machine enters the "Energy Saver
Mode" automatically. "Energy Save mode" has two modes, "Low Power mode" and "Sleep mode". In
the factory default, the machine is configured to use "Sleep mode".
Low Power Mode
If you do not use the machine for a certain period after an operation, the display will turn off and
the machine goes into Low Power mode. The machine uses less electricity in Low Power mode.
You can change the amount of time that the machine waits before switching to Low Power mode
under [Low Power Mode Timer].
See "Timer Settings", User Guide (Full Version).
1. Getting Started
10

You can change the machine's settings to enter Low Power mode when you press the [Energy Save]
of [Energy Saver Key to Change Mode] under [Settings] [System Settings] [Administrator
Tools].
See "Timer Settings", User Guide (Full Version).
To exit Low Power mode, do one of the following:
• Lift the ADF
• Place an original in the ADF
• Load paper in the bypass tray
• Touch the display panel
• Start Print Jobs
• Open any cover
• Open any paper tray
Sleep Mode
In this mode, the display of the control panel turns off and the main power indicator blinks slowly.
Power consumption is minimized. When you do not operate the machine for a specified period of
time or press [Energy Save] ( ), the machine enters Sleep mode.
• You can specify the amount of time that the machine waits before entering Sleep mode under
[Sleep Mode Timer] or [Weekly Timer].
Under [Weekly Timer], you can specify the times and the days of the week that the machine
enters Sleep mode.
Only the administrator can specify [Weekly Timer] when administrator authentication is
enabled.
See "Timer Settings", User Guide (Full Version).
• The machine recovers from Sleep mode when you perform one of the following:
• Lift the ADF.
• Place an original in the ADF.
• Touch the display of the control panel.
• The energy saving functions are disabled when an error occurs or while an operation is in
progress.
Turning On and Off the Power
11

Guide to Names and Functions of Components
• Do not obstruct the machine's vents. Doing so can result in fire as the internal components are
overheated.
Region A and Region B symbols
(mainly Europe and Asia), (mainly Europe), or (mainly Asia)
(mainly North America)
Differences in the functions of Region A and Region B models are indicated by two symbols.
Read the information indicated by the symbol that corresponds to the region of the model you are
using.
page 295 "Model-Specific Information"
Exterior: Front and Left View
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1
2
3
4
78
10
11
5
96
1. Auto Document Feeder (ADF)
Lower the cover over originals placed on the exposure glass.
1. Getting Started
12

If you load a stack of originals in the ADF, the ADF will automatically feed the originals one by one.
2. Exposure glass
Place originals facedown here.
See "Printing Documents in Order of Priority", User Guide (Full Version).
3. Control panel
page 19 "Names and Functions of the Control Panel"
4. Tray extension
Pull this fence to prevent paper from falling off.
5. Main power switch
To turn the power on and off, press the main power switch.
page 9 "Turning On and Off the Power"
6. Paper size dial
Use this dial to specify the paper size. To use a paper size that is not indicated on the paper size dial, set the
dial to " ". If this is the case, set the paper size using the control panel.
7. Paper tray
Standard paper tray. Load paper here.
page 181 "Loading Paper into the Paper Tray"
8. Left cover
Open to access the waste toner bottle.
page 210 "Replacing the Waste Toner Bottle"
9. Waste toner bottle
Waste toner is collected here. Replace the bottle when it is full.
10. Vents
Holes for ventilating the inside the machine to prevent the internal components from overheating.
11. Standard tray
Copied/printed paper and received fax pages are delivered here.
Guide to Names and Functions of Components
13

Exterior: Front and Right View
IM 550F/IM 600F
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2
1
3
4
5
6
1. ADF tray extender
Pull this extender out to prevent originals larger than A4 or 81/2 × 11 from falling.
2. Vents
Holes for ventilating the inside the machine to prevent the internal components from overheat.
3. Extender for the bypass tray
Pull this extender out when loading paper larger than A4 or 81/2 × 11 .
4. Bypass tray
Use the tray to copy or print on OHP transparencies, adhesive labels, and paper that cannot be loaded in the
paper trays.
page 186 "Loading Paper into the Bypass Tray"
5. Paper guides
When loading paper in the bypass tray, align the paper guides with the edges of the paper.
6. Front cover
Open to access the inside of the machine and remove jammed paper.
Open here to replace the print cartridge.
1. Getting Started
14

IM 600SRF
EAT313
3
7
8
9
10
4
1 2
65
1. Extender for the finisher shift tray
Pull this extender out when loading paper larger than A4 or 81/2 × 11 .
2. Finisher shift tray
Sorted or stapled papers are delivered here.
3. ADF tray extender
Pull this extender out to prevent originals larger than A4 or 81/2 × 11 from falling.
4. Staple cartridge
Staple cartridge for the finisher. Replace the cartridge when the staples run out.
5. Right cover
Open this cover to replace the staple cartridge.
6. Vents
Holes for ventilating the inside the machine to prevent the internal components from overheating.
7. Extender for the bypass tray
Pull this extender out when loading paper larger than A4 or 81/2 × 11 .
8. Bypass tray
Use the tray to copy or print on OHP transparencies, adhesive labels, and paper that cannot be loaded paper
trays.
Guide to Names and Functions of Components
15

page 186 "Loading Paper into the Bypass Tray"
9. Paper guides
When loading paper in the bypass tray, align the paper guides with the edges of the paper.
10. Front cover
Open to access the inside of the machine and remove jammed paper.
Open here to replace the print cartridge.
Exterior: Rear and Left View
IM 550F/IM 600F
1
6
5
4
3
2
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1. Vents
Holes for ventilating the inside the machine to prevent the internal components from overheat.
After large-volume printing, the ventilation fan may continue to work to lower the temperature inside the
machine.
2. Rear Cover
Open to access the inside of the machine.
3. USB2.0 Interface Type A
Use the port to connect the IC card authentication device.
4. USB2.0 Interface Type B
Use the port to connect the machine and the computer with the USB cable.
5. Ethernet port
Use a network interface cable to connect the machine to a network.
1. Getting Started
16

6. Optional interface board slot
Optional interface boards can be inserted.
Insert an optional wireless LAN interface board, IEEE 1284 interface board, Device server or File format
converter.
IM 600SRF
1
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7
6
5
4
23
1. Vents
Holes for ventilating the inside the machine to prevent the internal components from overheat.
After large-volume printing, the ventilation fan may continue to work to lower the temperature inside the
machine.
2. Rear cover
Open to access the inside of the machine.
3. Rear upper cover
Open to remove jammed paper.
4. USB2.0 Interface Type A
Use the port to connect the IC card authentication device.
5. USB2.0 Interface Type B
Use the port to connect the machine and the computer with the USB cable.
6. Ethernet port
Use a network interface cable to connect the machine to a network.
7. Optional interface board slot
Optional interface boards can be inserted.
Insert an optional wireless LAN interface board, IEEE 1284 interface board, Device server or File format
converter.
Guide to Names and Functions of Components
17

• The fan inside the machine near the vents may continue running to cool the machine after a print
job.
• page 276 "When Other Messages Appear"
Interior: Front View
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1
1. Print cartridge
Messages appear on the screen when the print cartridge needs to be replaced, or a new cartridge needs to
be prepared.
page 203 "Replacing the Toner"
1. Getting Started
18