Ricoh Aficio SP 100SU e User manual

Operating Instructions
User Guide
For safe and correct use, be sure to read "Safety Information" before using the machine.

TABLE OF CONTENTS
1. Guide to the Machine
How to Read This Manual.................................................................................................................................5
Introduction.....................................................................................................................................................5
Legal Prohibition.............................................................................................................................................5
Disclaimer........................................................................................................................................................5
Model-Specific Information...............................................................................................................................6
Guide to Components........................................................................................................................................7
Exterior............................................................................................................................................................7
Interior.............................................................................................................................................................8
Control Panel..................................................................................................................................................8
Installing the Driver and Software...................................................................................................................11
Quick Install..................................................................................................................................................11
Upgrading or Deleting the Printer Driver...................................................................................................11
Installing the Smart Organizing Monitor...................................................................................................12
What is Smart Organizing Monitor?..............................................................................................................13
2. Loading Paper
Supported Paper..............................................................................................................................................15
Non-Recommended Paper Types...................................................................................................................16
Print Area..........................................................................................................................................................17
Loading Paper..................................................................................................................................................19
Specifying Paper Type and Paper Size Using Smart Organizing Monitor.............................................21
Placing Originals..............................................................................................................................................22
About Originals............................................................................................................................................22
Placing Originals on the Exposure Glass...................................................................................................22
3. Printing Documents
Basic Operation...............................................................................................................................................25
Printing on Both Sides of Sheets..................................................................................................................26
Canceling a Print Job...................................................................................................................................27
If a Paper Mismatch Occurs............................................................................................................................29
Continuing Printing Using Mismatched Paper...........................................................................................29
Resetting the Print Job..................................................................................................................................29
4. Copying Originals
Basic Operation...............................................................................................................................................31
1

Canceling a Copy.......................................................................................................................................32
Making Enlarged or Reduced Copies............................................................................................................33
Specifying Reduce/Enlarge.......................................................................................................................33
Copying Both Sides of an ID Card onto One Side of Paper........................................................................35
Copying an ID Card....................................................................................................................................35
Specifying the Scan Settings...........................................................................................................................37
Adjusting Image Density..............................................................................................................................37
Selecting the Document Type According to Original...............................................................................37
5. Scanning from a Computer
Basic Operation...............................................................................................................................................39
TWAIN Scanning.........................................................................................................................................39
Basic Operation for WIA Scanning...........................................................................................................40
6. Configuring the Machine Using Smart Organizing Monitor
Checking the System Information....................................................................................................................41
Checking the Status Information.................................................................................................................41
Printing the Configuration Page..................................................................................................................42
Configuring the Machine Settings...................................................................................................................43
Tab Settings..................................................................................................................................................43
Updating the Firmware....................................................................................................................................44
7. Maintaining the Machine
Replacing the Print Cartridge..........................................................................................................................45
Cautions When Cleaning................................................................................................................................47
Cleaning the Inside of the Machine................................................................................................................48
Cleaning the Exposure Glass..........................................................................................................................49
8. Troubleshooting
Common Problems...........................................................................................................................................51
Paper Feed Problems.......................................................................................................................................52
Removing Printing Jams...............................................................................................................................53
Print Quality Problems......................................................................................................................................56
Checking the Condition of the Machine....................................................................................................56
Printer Problems................................................................................................................................................57
Print Positions Do Not Match Display Positions.........................................................................................58
Copier Problems...............................................................................................................................................59
2

Scanner Problems.............................................................................................................................................60
Error and Status Indicate on the Control Panel..............................................................................................61
Codes on the Screen...................................................................................................................................61
Error and Status Messages Appear on the Smart Organizing Monitor......................................................62
9. Appendix
Notes About the Toner.....................................................................................................................................63
Moving and Transporting the Printer..............................................................................................................64
Disposal........................................................................................................................................................64
Where to Inquire..........................................................................................................................................64
Consumables....................................................................................................................................................65
Print Cartridge..............................................................................................................................................65
Specifications of the Machine.........................................................................................................................66
General Function Specifications.................................................................................................................66
Printer Function Specifications....................................................................................................................67
Copier Function Specifications...................................................................................................................67
Scanner Function Specifications.................................................................................................................68
Trademarks.......................................................................................................................................................69
INDEX.............................................................................................................................................................71
3

4

1. Guide to the Machine
How to Read This Manual
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Legal Prohibition
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing
certain items, consult with your legal advisor.
Disclaimer
Contents of this manual are subject to change without prior notice.
In no event will the company be liable for direct, indirect, special, incidental, or consequential damages
as a result of handling or operating the machine.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
Two kinds of size notation are employed in this manual.
Some illustrations or explanations in this guide may differ from your product due to improvement or
change in the product.
5

Model-Specific Information
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.
CHZ966
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
• CODE XXXX -22, -27
• 220-240V
(mainly North America)
If the label contains the following, your machine is a region B model:
• CODE XXXX -11, -17
• 120V
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.
1. Guide to the Machine
6

Guide to Components
This section introduces the names of the various parts on the front and rear side of the machine and
outlines their functions.
Exterior
CHZ968
123 45
610
7 8 9 11
1. Control Panel
Contains a screen and keys for machine control.
2. Exposure Glass Cover
Open this cover to place originals on the exposure glass.
3. Input Tray
This tray can hold up to 50 sheets of plain paper.
4. Exposure Glass
Place originals here sheet by sheet.
5. Input Tray Cover
Set this cover up and pull out the paper source tray to load paper.
6. Tray Extension
Pull out and extend this tray extension to hold the output paper.
7. Front Cover
Open this cover to pull out the output tray before printing.
Guide to Components
7

8. Maintenance Cover
Lift up this cover to replace consumables or clear a paper jam.
9. USB Port
Use this port to connect the machine to a computer using a USB cable.
10. Power Connector
Connect the power cord to the machine here. Insert the other end of the cable into a nearby wall outlet.
11. Power Switch
Use this switch to turn the power on or off.
Interior
1
CHZ004
1. Print Cartridge
A replacement consumable that is required to make prints on paper. It needs to be replaced after
approximately every 2000 pages printed. For details about replacing the cartridge, see p.45 "Replacing
the Print Cartridge".
Control Panel
• The actual control panel may look different from the illustration below, depending on the country of
use.
1. Guide to the Machine
8

CHZ951
1
2
3
4
5
6
7
8
9
1. Screen
Shows the number of copies and the error code.
2. [Number of copies] Key
Use this button to change the number of copies.
3. Density Screen
Displays the copy density in three levels.
The print density is indicated by which segment is lit on this indicator.
• Left: Lighter than normal
• Middle: Normal density
• Right: Darker than normal
4. [Density] Key
Use this button to adjust the copy density.
5. [ID Card Copy] Key
Use this button to perform an ID copy.
6. [Clear/Stop] Key
When the machine is online, press this key to cancel an ongoing print job.
Guide to Components
9

7. [Start] Key
Use this button to start copying.
8. Power Indicator
This indicator lights up blue when the machine is turned on. It flashes when a print job is received and while
printing or scanning is in progress.
9. Alert Indicator
This indicator lights up red when the machine runs out of paper or consumables, when the paper settings do
not match the settings specified by the driver, or when other abnormalities occur. It flashes slowly when the
machine is almost out of toner.
1. Guide to the Machine
10

Installing the Driver and Software
You can install the necessary driver for this machine using the included CD-ROM.
The operating systems compatible with the drivers and software for this machine are: Windows XP/
Vista/7 and Windows Server 2003/2003 R2/2008/2008 R2.
The procedure in this section is an example based on Windows 7. The actual procedure may vary
depending on the operating system you are using.
• Be sure to disconnect the USB cable from the machine and turn the machine off before beginning
the installation.
Quick Install
Use Quick Install to install the printer driver, TWAIN driver, and WIA driver from the CD-ROM.
1. Close all applications except this manual.
2. Insert the CD-ROM into the CD-ROM drive.
3. From the CD-ROM menu, click [USB Quick Install].
4. Follow the instructions in the installation wizard.
Upgrading or Deleting the Printer Driver
Upgrading the printer driver
1. On the [Start] menu, click [Devices and Printers].
2. Right-click the icon of the printer model you want to modify, and then click [Printer
properties].
3. Click the [Advanced] tab.
4. Click [New Driver...], and then click [Next].
5. Click [Have Disk...].
6. Click [Browse...], and then select the printer driver location.
7. Click [OK], and then specify the printer model.
8. Click [Next].
9. Click [Finish].
10. Click [OK] to close the printer properties window.
Installing the Driver and Software
11

11. Restart the computer.
Deleting the printer driver
1. On the [Start] menu, click [Devices and Printers].
2. Right-click the icon of the printer you want to delete, and then click [Remove device].
3. Click [Yes].
4. Click any printer icon, and then click [Print server properties].
5. Click the [Drivers] tab.
6. Click the [Change Driver Settings] button if it is displayed.
7. Click [Remove...].
8. Select [Remove driver and driver package.], and then click [OK].
9. Click [Yes].
10. Click [Delete].
11. Click [OK].
12. Click [Close] to close the print server properties window.
Installing the Smart Organizing Monitor
Smart Organizing Monitor is a utility that allows you to modify the machine’s settings or view the
machine’s status from your computer. For details, see p.13 "What is Smart Organizing Monitor?".
1. Close all applications except this manual.
2. Insert the CD-ROM into the CD-ROM drive.
3. From the CD-ROM menu, click [Smart Organizing Monitor].
4. Select a language for Smart Organizing Monitor.
5. Follow the instructions in the installation wizard.
1. Guide to the Machine
12

What is Smart Organizing Monitor?
Install this utility on your computer from the included CD-ROM before using it.
Smart Organizing Monitor provides the following functions:
• Displays the status of the machine
Displays paper jam messages and other error messages.
• Paper size and type settings
Displays the settings for paper sizes or types available on this machine.
• Print test and configuration pages
Prints List/Report to check the list of settings for this machine and other information.
• Modify the system settings
Use to change custom paper size settings and other settings on this machine.
• Modify the printer settings
Use to change print settings such as [Error Skip:] and [I/O Time Out:] on this machine.
• Modify the copy settings
Use to change to change copy settings such as [Document Type:] and [Reduce / Enlarge:] on this
machine.
For details about basic instructions on how to use Smart Organizing Monitor, see p.41 "Configuring
the Machine Using Smart Organizing Monitor".
What is Smart Organizing Monitor?
13

1. Guide to the Machine
14

2. Loading Paper
Supported Paper
Paper Size
• A4
• 8 1/2 " × 11 " (Letter)
• B5
• 5 1/2 " × 8 1/2 " (Half Letter)
• 7 1/4 " × 10 1/2 " (Executive)
• A5
• A6
• B6
• 16K (197 × 273 mm)
• 16K (195 × 270 mm)
• 16K (184 × 260 mm)
• Custom Paper Size
The following paper sizes are supported as custom paper sizes:
• Approximately 90-216 mm (3.6-8.5 inches) in width
• Approximately 148-297 mm (5.8-11.7 inches) in length
Paper Type
• Plain Paper (65-104 g/m2 (20-24 lb.))
• Recycled Paper (65-104 g/m2 (20-24 lb.))
• Thin Paper (60-64 g/m2 (16 lb.))
• Thick Paper (105 g/m2 (28 lb.))
Paper Capacity
50 sheets
(80 g/m2, 20 lb.)
15

Non-Recommended Paper Types
Do not use the following types of paper:
• Ink-jet printer paper
• GelJet special paper
• Bent, folded, or creased paper
• Curled or twisted paper
• Wrinkled paper
• Damp paper
• Dirty or damaged paper
• Paper that is dry enough to emit static electricity
• Paper that has already been printed onto, except a preprinted letterhead paper.
Malfunctions are especially likely when using paper printed on by other than a laser printer
(e.g.monochrome and color copiers, ink-jet printers, etc.)
• Special paper, such as thermal paper and carbon paper
• Paper whose weight is heavier or lighter than the limitation
• Paper with windows, holes, perforations, cutouts, or embossing
• Adhesive label paper on which glue or base paper is exposed
• Paper with clips or staples
• When loading paper, take care not to touch the surface of the paper.
• Even if paper is adequate for the machine, poorly stored paper can cause paper misfeeds, print
quality degradation, or malfunctions.
2. Loading Paper
16

Print Area
The diagram below shows the area of the paper that the machine can print on.
From the printer driver
CHZ904
2
3
3
1
44
1. Print area
2. Feed direction
3. Approx. 4.2 mm (0.2 inches)
4. Approx. 4.2 mm (0.2 inches)
• The print area may vary depending on the paper size and printer driver settings.
Print Area
17

Copier function
CHZ904
2
3
3
1
44
1. Print area
2. Feed direction
3. Approx. 4 mm (0.2 inches)
4. Approx. 3 mm (0.1 inches)
• The print area may vary depending on the paper size.
2. Loading Paper
18