Ride1up PRODIGY V2 User manual

Ebike Owner’s Manual
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Ride1Up Prodigy v2 Owner’s Manual
Thank you for purchasing a Ride1Up Prodigy v2 ebike! Please fill out the information below. This is for
your records only. Your serial number is under clear coat on the sticker stamped on the downtube of the
ebike.
OWNER’S NAME: ______________________________
DATE OF ASSEMBLY: __________________________
BIKE SERIAL NUMBER: _________________________
IMPORTANT - READ ALL INSTRUCTIONS AND WARNINGS BEFORE YOU ASSEMBLE OR USE THIS E-BIKE.
FAILING TO DO SO COULD CAUSE DEATH, SERIOUS PERSONAL INJURY, PROPERTY DAMAGE AND/OR A
VIOLATION OF THE LAW. IT IS YOUR RESPONSIBILITY TO UNDERSTAND AND ABIDE BY ALL LAWS
RELATED TO THIS E-BIKE. RETAIN INSTRUCTIONS FOR FUTURE REFERENCE AND TO PROVIDE TO OTHER
USERS AND/OR FUTURE OWNERS. YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO RIDE THIS E-BIKE.
California Proposition 65 Warning –Certain components in this product and its related accessories contain
chemicals known to state of California to cause cancer, birth defects or other reproductive harm. Wash hands
after handling.
Need service or support? Visit our website https://ride1up.com/bike/support for quick answers or call/email us
directly. Our support team are ready to help you, M-F: 9AM-5PM.
Ride1UP Customer Support Contact:
Phone: 1-877-RIDE1UP
Contact Us: https://ride1up.com/contact/
For the most up-to-date and effective assembly resources on your PRODIGY V2, please scan the QR Code below
for the digital assembly tutorial and video:

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Table of Contents
1. Safety Notes ...............................................................................................................5
1.1 Personal Safety................................................................................................5
1.2 Ebike Safety: ....................................................................................................5
1.3 Electrical Safety ...............................................................................................5
1.4 Brake Safety....................................................................................................6
1.5 Maintenance ...................................................................................................6
1.6 Additional Warnings ...........................................................................................6
1.6 Additional Warnings (Continued) .............................................................................7
1.7 Notable Bike Parts .............................................................................................7
2. What’s in the Box? .........................................................................................................8
3. Installation Steps: Assembling Your Bike ..............................................................................9
3.1 Front Wheel Assembly ..........................................................................................9
3.2 Saddle/Seat Post Assembly ................................................................................ 10
3.3 Seat Clamp Assembly ....................................................................................... 10
3.4 Pedal Assembly .............................................................................................. 11
3.5 Air Fork Operation .......................................................................................... 11
3.6 Detailed Torque Settings .................................................................................... 11
3.7 Adjust Derailleur and Shifter (Non-Belt Version) ......................................................... 12
3.8 Test and Adjust Front and Rear Brakes ................................................................... 12
4. Battery Connection & Removal ........................................................................................ 13
5. Ebike Basics & Care .................................................................................................... 14
5.1 Ebike Basics ................................................................................................... 14
5.2 Battery Basics & Care ........................................................................................ 15
5.3 Battery Basics & Care ........................................................................................ 15
6. Troubleshooting Problems ............................................................................................ 16
6.1 Motor Not Working:.......................................................................................... 16

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6.2 Kickstand ..................................................................................................... 16
6.3 Charger ....................................................................................................... 16
6.4 Derailleur/Gears (Non-Belt Version).................................................................... 16
7. Charging the Battery .................................................................................................... 17
7.1 Battery Basics & Care ........................................................................................ 18
8. Display Instructions .................................................................................................... 18
9. Warranty Information ................................................................................................... 18
9.1 How to Handle Warranty Claims ............................................................................ 19

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1. Safety Notes
1.1 Personal Safety:
It is the owner’s/rider’s responsibility to properly assemble the ebike and inspect all components and ensure
all nuts and bolts are tightened for safety or to trust a qualified 3rd party to do so. This is critical for safety
on this ebike.
Do not operate the bike until you have read and understand all sections of the entire manual. There are
important safety warnings throughout the whole manual that must be followed to prevent dangerous
situations, accidents, and possibly injury and/or death.
This ebike is only intended for use on paved roads or designated ebike paths. Using the ebike for any other
purpose may result in serious injury. Before you ride this ebike, practice riding in a safe area free of hazard
and take time to learn the ebike’s controls and power.
Have maintenance/repairs done by a qualified bicycle mechanic.
Never use/ride any Ride1Up bike product in ways precluded by the manufacturer and the laws of your state
and local municipality. It is your responsibility to comply the laws in which you are operating the ebike. Laws
vary depending on location in which you operate the bike. Failure to do so could cause death, serious
personal injury, property damage and/or a violation of the law.
Obey all rules of the road and local traffic laws. Respect motorists, pedestrians, and other cyclists.
At night, when visibility is low, your ebike MUST have white front lights and red rear lights lit. It MUST also
be fitted with a red rear reflector and amber pedal reflectors. Use caution when loading your ebike into a car
or when mounting it on a bicycle carrier. You must avoid damaging the wires of the electrical components
during riding, transporting, and storing your electric bike. Failure to do so could cause death, serious
personal injury, property damage and/or a violation of the law.
The top speed of this bike is 28mph in ‘Boost’ mode. Speed laws vary depending on location in which you
operate the bike. All riders ride at their own risk. It is your responsibility to comply with the rules, laws and
regulations in which you are operating the ebike. Failure to do so could cause death, serious personal injury,
property damage and/or violation of the law.
1.2 Ebike Safety:
You must be eighteen (18) years old or over to ride this ebike. Your ebike is designed for a maximum
permitted overall weight (rider + cargo) of 300 lbs. Do not exceed carrying capacity as this may compromise
the integrity of the bike and could cause death, serious personal injury, and/or property damage. Your bike

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must be inspected or assembled by someone experienced with bike mechanics prior to use. Proper
assembly and inspection of all nuts and bolts are vital for safety and for your warranty coverage as damages
due to improper assembly are not covered under warranty. Improper assembly of critical components could
lead to serious injury and/or death. Do not submerge your ebike in water as this may damage the electrical
and mechanical components of the ebike and could cause death, serious personal injury, and/or property
damage. Be aware that the speed at which you are traveling may be faster than you are used to, especially
when accelerating.
If you feel that the pedal assist, or brake leversare abnormallyfunctioning,suchasjerkyacceleration,brakes
not stopping the bike etc. please stop using your ebike immediately and contact our Customer Support
Department or review our Support Library for troubleshooting steps.
1.3 Electrical Safety:
Only usethe charger supplied by Ride1Up and never tamper or modify the charger in any way. Do not
leave the ebike or battery plugged into a wall outlet unattended. Unplug the battery before leaving the bike
alone. The charger has been designed for a specific voltage and should not be tampered with in any way.
Always check that the outlet’s voltage is the same as that stated on the rating label. A charger that is suitable
for one type of battery pack may create a risk of fire when used with another battery pack; never use the
charger with another ebike or attempt to charge this product with a different charger than provided.
Before use, check the charger cord for signs of damage such as exposed wires or tears in the cable lining.
A damaged or entangled charger cord increases the risk of fire and electric shock. Keep the charger cord
at least 6ft away from hot surfaces and sharp edges. Do not handle the charger with wet hands as it could
cause death, serious personal injury, and/or property damage. Do not store or charge the ebike outdoors.
The charger must be removed from the socket before removing the battery, cleaning or maintaining the
ebike because this creates potential for electrical damage and/or injuries.
1.4 Brake Safety:
Regularly check your brakes for signs of wear and tear and functionality such as a reduction in
breaking power. Before every ride, quickly test your brakes by walking next to the ebike and engaging the
brakes assuring they are properly working. Visibly check your brakes to ensure there is no damage such as
cracks and breaks. Failure to do so could cause death, serious personal injury, and/or property damage.
Any worn parts must be repaired or replaced immediately. Be careful while getting used to the brakes. Never
brake with only your front brake. Practice emergency stops in a place clear of traffic until you are comfortable
controlling your ebike. Wet weather reduces your braking power and the grip of the brakes. Reduce your
speed and be aware of longer stopping distances when cycling in wet conditions. Braking on unpaved
surfaces will differ. Be sure to practice braking on different surface types. Ensure that braking

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surfaces and brake pads are free of wax, grease and oil. Do not pedal and brake at the same time as this
will cause excessive wear.
1.5 Maintenance:
Make sure all screws, nuts and bolts are tightened securely before riding. Failure to do so could cause
death, serious personal injury, and/or property damage. Many parts on your ebike are subject to a higher
degree of wear due to their function and depending on their use such as brakes, tires, pedals etc. Have your
ebike checked regularly at a professional bike shop and have any worn parts replaced. Depending on the
level and extent of use, regularly can mean as much as once a week, and as little as twice a year. It is the
rider’s/owner’s responsibility to ensure the ebike is safeto ride at alltimes.
Ensure the battery is removed from the bike before carrying out any maintenance. You must always use
genuine replacement parts when performing maintenance on your ebike. Regularly check the tire pressures
(See sidewall of your tire for correct psi range) and regularly check the tread depth of tires.
After an accident or crash you must take your ebike to a bike repair specialist to make sure that it is
safe to ride. Be aware that damage may not be visible. Failure to do so could cause death, serious personal
injury, property damage and/or a violation of the law.
Any form of crack, scratches or change of coloring in highly stressed areas indicate that the life expectancy
of the part has been reached and it should be replaced immediately.
1.6 Additional Warnings:
Routine maintenance checks are required on your ebike. Check all important connections, brake
functionality, and ensure axle nuts are secured before riding. Failure to do so could cause death, serious
personal injury, and/or property damage.
It is recommended to not ride at night when visibility conditions are low if avoidable. Riding in the dark or
low visibility conditions is more dangerous than riding during the day with clear visibility. Do not ride your
bike at night without properly functioning front head lights and rear taillights. Wear reflective and light-
colored clothing. Failure to do so may result in serious injury and/or death.
The ebike is intended for use by those at least eighteen years of age. Use by anyone below the age of
eighteen is prohibited. Riders must have the physical condition, reaction time, and mental capacity to ride
safely and manage traffic, road conditions, sudden situations, and respect the laws governing electric bike
use where they are riding. If you have an impairment or disability such as a visual impairment, hearing
impairment, physical impairment, cognitive/language impairment, or a seizure disorder, consult your
physician before riding any bike.

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Have installation/assembly checked by a professional bike mechanic or completed entirely by a bike
mechanic prior to riding. All bolts and nuts should be checked. Failure to do so could result in serious injury
and/or death.
When operating your ebike: Do not wear earplugs, headphones, headsets, or use a cell phone while
riding. Never hitch rides on other vehicles. Never hold an item which interferes with your grip on the
handlebars and never be under the influence of alcohol or drugs while riding.
ALWAYS wear a helmet when riding your ebike. Wear appropriate shoes, eye protection, and avoid
loose clothing. Wear reflective clothing and gear when visibility is diminished. Failure to do so may result in
serious injury and/or death.
1.6 Additional Warnings (Continued):
It is your obligation to check all applicable laws for bicycle rules governing operation, equipment, use and
appropriate places for operation. Do not exceed local speed restrictions. Maintain your brakes such that you
can at least execute a one-braked-wheel skid on dry, level, clean pavement.
Never configure your ebike such that the handlebars are higher than a rider's shoulders because this will
reduce the rider’s ability to steer and control the ebike. In addition to front and rear reflectors, you must also
ensure that the ebike is equipped with side reflectors. Never ride your ebike without the seat provided with
the ebike.
This ebike is not meant for downhill riding, rocky trails or aerial maneuvers.
Do not ride your ebike in unsafe weather conditions or when the road surface is comprised with ice,
snow, water, sand, loose gravel or anything else that could cause a loss of traction. Failure to follow this rule
may result in serious injury and/or death.
It is recommended to not ride in wet weather. Wet weather impairs visibility, braking and traction of the ebike
and affects others sharing the road. Accidents increase in wet weather conditions.
Keep your ebike and packaging materials such as plastics, foam, and cardboard away from children.
Lithium-Ion batteries can be extremely dangerous if stored or used improperly. Please learn proper
care of your battery at http://batteryuniversity.com/. Damage to your lithium battery from misuse could
result in serious injury, hazardous smoke and fires, and/or death. Do not ride if the battery pack is visibly
damaged.

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Special precautions must be taken if you transport your ebike with you during air travel, or if shipped by air
courier. Be sure to follow all requirements of airlines and air couriers regarding lithium batteries if you take
your ebike with you during air travel, or if you ship your ebike by air courier.
Always be aware of the traffic around you. Keep a lookout for obstacles in your path and in your
surroundings.
Never operate a bike while under the influence of alcohol, drugs, or any substance or condition that
could impair motor functions, judgement, or the ability to safely operate a bike.
1.7 Notable Bike Parts:

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2. What’s in the Box?
Figure 1: Bikeframe, bike box, saddle, additional box of parts (Figure 2), front wheel, axle skewer, stem and
handlebars, all zip tied together and padded.
Figure 2: Saddle and separate box with: saddle, fender, pedals, charger, and toolkit.