Ride1up LMT'D User manual

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E-bike Owner’s Manual
Model: LMT’D gen2

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Ride1UP LMT’D Owner’s Manual
OWNER’S NAME: ______________________________
DATE OF ASSEMBLY: __________________________
BIKE SERIAL NUMBER: _________________________
NOTE: ◆ THIS IS FOR YOUR RECORDS ONLY. YOUR SERIAL NUMBER IS THE NUMBER
STAMPED UNDER THE BOTTOM BRACKET.
Thank you for purchasing a Ride1UP LMT’D e-bike! This manual contains important safety, performance
& maintenance information. Please take a moment to read the manual and review our instructions before
start riding & keep the manual for the future reference.
Need service or support? Visit our website https://ride1up.com/bike/support for quick answers or call/email
us directly. Our support team are ready to help you, M-F: 9AM-5PM.
Ride1UP Customer Support Contact:
Phone: [phone]
Email: [e-mail]

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Model: LMT’D
Table of Contents
1. Safety Notes 4
1.1) Personal Safety 4
1.2) E-bike Safety 4
1.3) Electrical Safety 4
1.4) Brake Safety 5
1.5) Maintenance 5
1.6) Additional Warnings 5
2. Installation Steps: Assembling Your Bike 7
2.1) Fork/Headset Assembly 7
2.2) Front Wheel Assembly 8
2.3) Chainring Assembly 9
2.4) Seat Post Assembly 10
2.5) Seat Clamp Assembly 10
2.6) Pedal Assembly 11
2.7) Air Fork Settings 11
2.8) Detailed Torque Settings 11
2.9) Spoke Tension 12
3. Battery Connection & Removal 12
4. Charging the Battery 12
5. Display Instructions 14
6. Error Code Troubleshooting 15
6.1) Error Codes/Source of the Error 15
7. Warranty Information 16
7.1) How to Handle Warranty Claim 17

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IMPORTANT: READ ALL INSTRUCTIONS BEFORE USE. RETAIN INSTRUCTIONS FOR FUTURE
REFERENCE. WARNING: Basic safety precautions should always be observed when using an electrical
appliance to reduce the risk of fire, electrical shock or serious injury.
1. Safety Notes
1.1) Personal Safety:
It is the owner’s/rider’s responsibility to properly assemble their bike and inspect all components and ensure
all nuts and bolts are properly tightened for safety or to trust a 3rd party to do so. This is important for all
bikes and even more critical for safety on an electric bike. Failure to do so may result in serious injury and/or
death.
This e-bike is intended for use on paved roads or paths only. Using the e-bike for any other purpose may
result in serious injury. Before you ride this e-bike in a busy area or on public roads, practice riding in a safe
area free of hazards. Take time to learn the e-bike’s controls and power. It is your responsibility to identify
and follow all local laws and regulations, including fitting your e-bike with any additional equipment
necessary to comply with local laws. At night your e-bike MUST have white front lights and red rear lights lit.
It MUST also be fitted with a red rear reflector and amber pedal reflectors. Use caution when loading your
e-bike into a car or when mounting it on a bicycle carrier. You must avoid damaging the wires of the electrical
components during riding, transporting, and storing your electric bike.
1.2) E-bike Safety:
You must be 18 or over to ride this e-bike. Your e-bike is designed for a maximum permitted overall weight
(rider + cargo) of 275lbs. Your bike must be inspected or assembled by someone experienced with bike
mechanics prior to use. Proper assembly and inspection of all nuts and bolts are vital for safety and for your
warranty coverage as damages due to improper assembly are not covered under warranty. Improper
assembly of critical components could lead to serious injury and or death. Do not submerge your e-bike in
water. Be aware that the speed at which you are traveling may be faster than you are used to, especially
when accelerating.
•1.3) Electrical Safety:
Only use the charger supplied by Ride1UP. Do not store the bike or battery plugged into a wall outlet. Unplug
the battery before leaving the bike alone. Never modify the charger in any way. The charger has been
designed for a specific voltage, always check that the outlet’s voltage is the same as that stated on the rating
label. A charger that is suitable for one type of battery pack may create a risk of fire when used with another
battery pack; never use the charger with another appliance or attempt to charge this product with another
charger. Before use, check the charger cord for signs of damage. A damaged or entangled charger cord
increases the risk of fire and electric shock. Keep the charger cord away from hot surfaces and sharp edges.

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Do not handle the charger with wet hands. Do not store or charge the appliance outdoors. The charger must
be removed from the socket before removing the battery, cleaning or maintaining the appliance.
•1.4) Brake Safety:
Regularly check your brakes for signs of wear and tear and functionality. Before every ride, quickly test and
visually check your brakes. Any worn parts must be repaired or replaced immediately. Be careful while
getting used to the brakes. Never brake with only your front brake. Practice emergency stops in a place
clear of traffic until you are comfortable controlling your e-bike. Wet weather reduces your braking power
and the grip of the tires. Reduce your speed and be aware of longer stopping distances when cycling in wet
conditions. Braking on unpaved surfaces will differ. Be sure to practice braking on different surface types.
Ensure that braking surfaces and brake pads are free of wax, grease and oil. Do not pedal and brake at the
same time as this will cause excessive wear.
•1.5) Maintenance:
Make sure all screws, nuts, and bolts are tightened securely before riding. Failure to do so may result in
serious injury and/or death. Many parts on your e-bike are subject to a higher degree of wear due to their
function and depending on their use. Have your e-bike checked regularly at a professional bike shop and
have any worn parts replaced. Ensure the battery is removed from the bike before carrying out any
maintenance. You must always use genuine replacement parts when performing maintenance on your e-
bike. Regularly check the tire pressures (See sidewall of your tire for correct psi range) and regularly check
the tread depth of tires.
After an accident or crash you must take your e-bike to a bike repair specialist to make sure that it is safe to
ride. Be aware that damage may not be visible. Failure to do this may result in serious injury. Any form of
crack, scratches or change of coloring in highly stressed areas indicate that the life expectancy of the part
has been reached and it should be replaced immediately.
•1.6) Additional Warnings:
Routine maintenance checks are required on your e-bike. Check all important connections, brake
functionality, and ensure axel nuts are secured before riding. Failure to do so may result in serious injury
and/or death. Do not ride your bike at night without working front lights and rear tail lights. Failure to do so
may result in serious injury and/or death.
The e-bike is intended for use by those at least eighteen years of age. Use by anyone below the age of
eighteen is prohibited. Have installation/assembly checked by a professional bike mechanic or
completed entirely by a bike mechanic prior to riding. All bolts and nuts should be checked. Failure
to do so could result in serious injury and/or death. When operating your e-bike: Do not wear earplugs,
headphones, headsets, or use a cell phone while riding. Never hitch rides on other vehicles. Never hold an
item which interferes with your grip on the handlebars & never be under the influence of alcohol or drugs
while riding.

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ALWAYS wear a helmet when riding your e-bike. Failure to do so may result in serious injury and/or death.
It is your obligation to check all applicable laws for bicycle rules governing: operation, equipment, use and
appropriate places for operation. Do not exceed local speed restrictions.
Maintain your brakes such that you can at least execute a one-braked-wheel skid on dry, level, clean
pavement. Never configure your e-bike such that the handlebars are higher than a rider's shoulders. In
addition to front and rear reflectors, you must also ensure that the e-bike is equipped with side reflectors.
Never ride your e-bike without the seat provided with the e-bike.
This e-bike is not meant for downhill riding or rocky trails. The e-bike is for paved or smooth surfaces only.
Do not ride your e-bike in unsafe weather conditions or when the road surface is comprised, with ice, snow,
water, sand, or anything else that could cause a loss of traction. Failure to follow this rule may result in
serious injury and/or death.
Keep your e-bike and packaging away from children. Lithium-Ion batteries can be extremely dangerous if
stored or used improperly. Please learn proper care of your battery at http://batteryuniversity.com/. Damage
to your lithium battery from misuse could result in serious injury, hazardous smoke and fires, and/or death.
Special precautions must be taken if you transport your e-bike with you during air travel, or if shipped by air
courier. Be sure to follow all requirements of airlines and air couriers regarding lithium batteries if you take
your e-bike with you during air travel, or if you ship your e-bike by air courier.

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2. Installation Steps: Assembling Your Bike
2.1 Fork/Headset Assembly
PLEASE COMPLETE STEPS IN ORDER.
•Check wire and cable routing before installing fork in headtube. Compare to video or pictures in
manual or on our website.
•Make sure your fork is not on backwards. The brake goes on the left.
•Slide the fork steerer tube through the headtube.
•Ensure the sealed bearings are in place on the top and bottom of the headtube.
•Place the split (plastic) compression ring down in place (A). The lip of the compression ring
should fit in between the steerer tube and the upper headset bearing (the compression ring is
the only split ring).
•Install the cone or angled spacer with the rubber dust cover on the bottom (B).
•Install the two 10mm spacers.
•Check the routing of the cables again before installing stem with handlebars. You may need to
flip your handlebars for proper routing. Slowly slide the stem onto the fork steerer tube. (D).
•Installing the top cap and bolt:
oPull the fork up so it is properly seated against the bearings and push the stem down to
increase pressure on the headset.
oPlace the top cap on top of the stem and carefully tighten the compression bolt until you
feel some resistance when rotating the stem. (Do not over tighten or you will cause the
star nut in the fork steerer tube to come out)

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oIf properly assembled and tightened. The fork should turn smoothly, but should not shift
up and down relative to the headtube. It should not feel loose or shift front to back or
side to side.
oOnce top cap is tightened, align stem and tighten pinch bolts (Figure E). Please refer to
the Detailed Torque Specifications in section 2.3 below to ensure that the bolts are
torqued to the specified range.
oTighten the bar clamp of the stem using the 4 bolts to secure the handlebars. The gap
of the clamp should be the same at the top and bottom
•Do not stress, stretch, or kink your hydraulic brake line. Do route it inside the front of the fork on
the left side of the wheel.
WARNING: ◆ IT’S VITAL TO TIGHTEN THE BAR CLAMP TO AVOID THE MOVEMENT OF THE
HANDLEBARS, AS WELL AS THE COMPRESSION CAP, ENSURING FORK IS INSTALLED
CORRECTLY. THIS SHOULD BE COMPLETED BY SOMEONE FAMILIAR WITH BIKE MECHANICS
2.2 Front Wheel Assembly:
•Do not touch the brake pads or brake rotors with your fingers. The oil will contaminate them
and cause noises when braking.
•Do not squeeze the brake lever before the rotor is installed in between the brake pads. This
may damage the brake caliper.
•Do not stress, stretch, or kink your hydraulic brake line.
4
5

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•Align the disc rotor so it fits between the brake pads. Do not force it. (Figure 4)
•Place the front wheel axle onto the fork dropouts. (Figure 5)
•Install the quick release skewer. The narrow part of the cone springs should face inward.
(Figure 6)
•Rotate to tighten and then hand tighten the axle skewer quick release arm. Line up the disc
rotor to make sure there is space on each side, so they don’t rub. Then make sure the wheel
is secure. (Figure 7)
WARNING ◆ IT IS VITAL THAT THE QUICK RELEASE HAS BEEN TIGHTENED. IF NOT PROPERLY
ALIGNED & TIGHTENED, THE WHEEL MAY COME OFF, CAUSING SERIOUS INJURY AND/OR DEATH.
2.3 Chainring and Crank Arm Assembly:
The LMT’d is equipped with a torque sensor bottom bracket. Do not make any adjustments to your
Bottom Bracket Cups. Do not tighten them or loosen them. The torque sensor is located inside of the
bottom bracket. Adjusting the cups without taking proper steps could damage the torque sensor
permanently.
The LMTD is shipped with the chainring spider detached. You will need a 20T spline bottom bracket
tool to properly complete the install of the crankset (included).
1. Remove the chainring spider lockring from the bottom bracket, this lockring is reverse threaded
therefore it spins clockwise to loosen and counter clockwise to tighten.
2. Install the chainring spider on the splined part of the bottom bracket. It will only slide on with
the splines in one direction as one spline is sized different so ensure it is oriented properly and
is fully seated before moving on. It should slide on with precision and not force.
3. Reinstall the lockring, as mentioned it is reverse threaded, turn it counter clockwise to tighten.
This needs to be tightened to 40 nm.
6
7

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4. Once the lockring is installed and torqued down, you can then install the crank arm. The crank
arms must be installed 180° from each other. Make sure to orient the crank arm opposite of
the other. Install the crank arm bolt and torque to 39nm. Make sure both left and right crank
arms are torqued to 39nm. Failure to do so may cause the crank to come loose during riding
and permanently damage it. If it is not completely straight and not fully tightened to 38nm of
torque (if you are able to measure) it could come loose and cause damage to the crank arm.
When installing, adding grease to the: crank arm threads, bottom bracket spindle and crank
arm attachment point will quiet any potential noise from the cranks when riding.
5. Finally, wrap the chain around the chainring and the drive side is now assembled. NOTE:
Sometimes the chain can be tangled in transit. It can be untangled and does not have to be
removed to be properly installed.
2.4 Seat Post Assembly:
•Open the seat clamp and insert the seat post to or past the minimum insertion point. (Figure 8 & 9)
•Adjust the suitable height and rotate the clamp to tighten and then shut it. (Figure 10)
8
9
10

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2.5 Seat Clamp Assembly:
•Slide saddle into seat post clamp.
•Using an 6mm hex wrench. Tighten the bolt to 12 nm of torque (unless noted otherwise on
seatpost).
•The seat post angle is adjustable. Ensure the grooves are properly aligned. Ensure the bolt(s)
is correctly torqued. If left loose or over-tightened, the seat post bolt could snap causing
serious injury and/or death.
NOTE: ◆ SOME GENERATIONS COME WITH THE SEAT POST SEPARATE FROM THE SADDLE.
IF ALREADY JOINED, CHECK THAT THE TORQUE ON THE BOLT IS TIGHTENED TO THE
PROPER TORQUE.
2.6 Pedal Assembly (LEFT AND RIGHT ARE UNIQUE):
•The left pedal (marked “L”) must be installed in the left crank arm. It is reverse thread, rotate counter-
clockwise to install and tighten.
•Screw each pedal into a crank by hand. They should screw in easily to start. Do not force them.
•The right pedal (marked with an “R”) must be installed in the right crank arm. It is standard thread,
rotate clockwise to install and tighten.
•Use an adjustable wrench to finish tightening the pedal in place.

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NOTE: ◆ THERE ARE TWO PEDALS INCLUDED IN THE BOX WITH YOUR BIKE. THE PEDALS
SCREW INTO THE ENDS OF THE CRANKS WITHOUT EXTRA NUTS, SCREWS OR PINS. FAILURE TO
USE THE CORRECT PEDAL ON THE CORRECT SIDE WILL RESULT IN A STRIPPED CRANK ARM.
2.7 Air Fork Operation:
The top left of the fork crown is the air valve. Use a shock pump to reach the desired amount of stiffness or
sag. DO NOT USE A BICYCLE TIRE PUMP. You may damage the air fork. The acceptable PSI range is
from 40-120 PSI based on rider weight and preference. For more information please check our support page
at www.Ride1UP.com
The dial on the top right is a lockout. Turning this to the locked position will lock the fork from
compressing and in this mode, it acts as a rigid fork. This is for climbing hills, or riding on smoother
roads.
2.8 Detailed Torque Settings:
Saddle Clamp Bolt: 12 nm (unless otherwise marked on seat post)
Crank Arms: 39nm
Compression Cap (bolt): 4-5nm (unless otherwise marked)
Stem/Steerer Clamp: 8-9nm (unless otherwise marked on stem)
Handlebar Clamp: 5-9nm (unless otherwise marked), tighten evenly in a cross pattern - If installed
properly the gap at each bolt should be similar. Failure to do so may result in serious injury and/or death.
2.9 Adjust Derailleur and Shifter:
Verify your shifter and derailleur are properly adjusted. When you first assemble your bike, your derailleur may need
to be tuned if you hear any noise while shifting or if it is not shifting smoothly. Or lastly, if the chain is shifting past
the largest or smallest cog.
Rear derailleurs have 3 adjustment screws (2 are the high and low limit screw), plus the barrel adjuster at the
derailleur and the barrel adjuster on the handlebars.
It is critical that the low and high limit screws are properly adjusted. If they are not, the chain may come of the largest
cog, into the spokes and cause permanent damage to your derailleur, derailleur hanger, motor cable, spokes, and rim.
The motor is so powerful that if this happens it can quickly destroy or damage the components mentioned.

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Adjusting your derailleur properly will be done best by a mechanic, however it can be accomplished by following a
helpful video. Please check our support pages at www.Ride1UP.com for the latest tips and video on how to do this
properly.
It is normal to need to adjust your derailleur once again after logging some miles on the bike as things settle (spring
and cable tension involved in shifting).
2.10 Test and Adjust Front and Rear Brakes:
After Assembly, you must test your front and rear brake. You can then adjust them as needed. How you
install the front wheel and brake caliper can affect whether the disc brakes rub when first assembling. After
assembly, you may need to adjust the front and rear brake. Look in line with the brake pads and slowly
tighten the quick release axle while ensuring the rotor stays in the exact middle between the pads. The disc
rotor is one of the most exposed malleable components during shipping. If it is bent, it can sometimes be
trued (bent back) or replaced with a new disc rotor. If unsure how to properly adjust your brakes, please
check our website for a recommended video. If you are unable to access our website, you should take the
bike to your local bike shop for an assembly inspection and/or tune up. The bike shop will be able to inspect
the bike for safety and adjust your brakes.
2.11 Spoke Tension:
3. Battery Connection & Removal
•Insert the key into the battery keyhole.
•Turn the key in a clockwise direction (At 90 degrees).
•Pull out the battery.
•Replace battery with key in the same position, then turn the key to lock. This model’s battery lock
automatically returns to the locked position.
•The battery’s charger is on the upper right.

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NOTE: ◆ ALWAYS KEEP THE CHARGER PORT COVERED TO PROTECT AGAINST MOISTURE,
WHICH CAN DESTROY THE BATTERY. THIS IS ESPECIALLY IMPORTANT IF YOU LIVE IN A WET
CLIMATE.
4. Charging the Battery:
WARNING ◆DO NOT LEAVE CHARGING BATTERY UNATTENDED
The battery’s voltage is indicated by the LED lights located on the top of the battery, and also on the
display unit located on the handlebars. Battery Level is indicated using 3 different colors; Blue when full,
Green when half or less than full, red when low battery. Your battery must be charged in an ambient
temperature, on a non-flammable & dry surface, away from any sources of heat, humidity or flammable
materials. Also, it must not be covered.
If you ever see a spark while charging your battery. Please inspect the charging port of the battery and
the tip of the charger. Please contact [e-mail] and share pictures.
Follow the steps below when charging the battery:
Step 1. Turn the bike off. The LCD will be off.
Step 2. Plug the charger (which is off) into the socket and then insert the charger plug into the battery,
which is also off. Make sure the charger’s tip is not stressed or supporting the weight of the charger.
Do not wiggle the charger’s tip in the charging port of the battery.
•The red LED lights on: The battery is being charged. ( A )
•The red LED light becomes green: The battery is fully charged, and you can unplug the charger.
(Figure B)
(A) (B)
NOTE: Depending on the charge level when plugged in, it takes 3-6 hours for the battery to fully
charge when using the standard charger supplied with the bike.

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Do not leave the battery unattended while plugged into the charger. Do not store the batteries
connected to the charger.
Battery Basics & Care:
NOTE: Never charge your battery when it’s temperature or the space it is stored in is below freezing. Failure
to follow this rule could result in serious injury, death, and property damage.
The chargers do stop charging when the battery is fully charged. When charging your battery, do not charge
near any potentially flammable material. Charge in a safe fire-resistant space. If you are storing the e-bike
for more than a day, do not leave it plugged in. It is best to leave it charged to 80% but unplugged. The
button on the top of the battery works as a charge gauge. It is not an on-off button. When riding always plug
the charger port with the rubber cover. If moisture gets in, the battery can be destroyed. Everyone is
encouraged to learn a little bit more about the basics of lithium ion battery care and proper treatment. For
extended life, charge your battery to 80% and use it until it is at 20%. Depending on the charge level when
plugged in, it takes 3-6 hours for the battery to fully charge when using the standard charger supplied with
the bike. Charging for 1-2 hours will keep it near 80% depending on last usage. You can check the charge
percentage on the display. If storing for longer periods, it is a good idea to store your battery with a 40-80%
charge. Check the battery once a month. If the battery drops to 25% or lower, charge it up to 40-80%.
Recommended storage temperatures are 50°-77°F and will provide the best performance out of the battery.
Storage should be done in a dry area.
5. KD218 LCD Display Instructions
5.1 Power On/Off
Press and hold POWER button for 2 seconds to power on and off. The Display automatically shuts down
when the bike is not used for 10 minutes.

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•It is best practice for safety, to only turn on your electric bike once you have lifted your leg
over the bike and are straddling the frame. You should turn it on before you begin riding, but
only once you are ready to ride.
•It is also best practice for safety to turn off the bike when you are done riding after you
dismount from the seat, but before you lift your leg over the bike to get off. If you stop to look
at something or talk with someone, please turn off your bike for safety.
•Once the bike is powered on, the throttle is active, if pushed it will cause the bike to accelerate. If
PAS is on and at 1 or higher, if the pedals are bumped and move forward when next to or moving
the bike, power will be sent to the motor and the bike will accelerate.
•Turning it on and off as described above will minimize the chance of the bike accelerating
unintentionally.
5.2 Pedal Assist Level
The assist level ranges from Level “0” to Level “3”. Level “1” is the minimum power and Level “3” is the
maximum. To change the assist level, press the UP or DOWN buttons until desired level is displayed. The
LMT’d with torque sensor has been configured to work best with PAS 0-3. It is not recommended to change
this setting as you may see a decrease in performance.
5.3 Speed & Mileage mode switch
Pressing the POWER button can change the speed and mileage mode, AVG→SPEED→MAX SPEED→
TRIP→ODO→TIME.
**If there is no operation for 5 seconds, display will return Speed (Real-Time) display automatically.
5.4 Backlight On/Off
Press and hold UP button for 2 seconds to turn on/off the display backlight.
5.4 Walk/push Assist (4mph)
Press and hold DOWN button for 2 seconds enters the walking mode until released.
5.5 Change settings
Hold the POWER button to enter the setting menus, press UP/DOWN buttons to change the parameter
setting, pressing the POWER button can switch to the next item. Holding the POWER button will exit from
menu.
NOTE: ◆ THE DISPLAY MAY VARY BASED ON GENERATION. PLEASE REFER TO OUR ONLINE
USER MANUAL BASE FOR UPDATED OR PREVIOUS MODELS.

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6. Error Code Troubleshooting:
In the event of a problem with the electrical components of your bike, the display will show an error code.
The error code may only appear briefly when the problem occurs. If an error occurs and you can do so safely,
glance at your screen to see if an error code is present. Compare the code with this list below and how to
resolve:
•6.1) Error Codes/Source of the Error:
Code
Error
Source of the Error
21
Current
Abnormality
The battery is not supplying the required voltage to power the
display and motor. Use the display to view the real-time voltage
being output from the battery. It can also be checked using a
multimeter. If the battery is old and has been charged /
discharged many times, it may need to be replaced.
22
Throttle
Abnormality
When you press and release the throttle, it should return to the
original position. Remove any obstructions. Check the throttle
and throttle cable for damage, such as a cut or frayed cable.
23
Motor Phase
Abnormality
Check the cable that connects the rear hub motor to the rest of
the system and make sure it is free from grit or contaminants and
is firmly connected. This error might appear if you don’t reconnect
the cable after removing the rear wheel (for example, after
changing a flat tire, or transporting your bike in the trunk of a car).
At least one of the motor wires has been damaged or is
disconnected.
24
Motor Hall Signal
Abnormality
Check the motor cable connection point by the chainstay, and
where the motor cable connects to the internal controller. The
wire might be disconnected or damaged, reconnect the motor
cable. Another possibility: Damage to the motor cable as it exits
the axle, perhaps if the wheel was dropped on the cable.
25
Brake Abnormality
Disconnect electronic brake shut offs. Likely a magnet sensor
issue. This can happen often after a crash or when the bike is
dropped. See video on Ride1UP YouTube channel, or under
instructional videos on the support page to resolve.
30
Communication
Abnormality
A problem with the connection from the internal controller to the
display. The display is not receiving vital information.

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7. Warranty Information
NOTE: (full warranty terms listed on website)
All Ride1UP electric bikes come with a One-Year Limited Warranty from date of purchase. Defective items
or parts will be replaced and shipped to the holder of the warranty only. Warranties are not transferable to
parties other than the original purchaser. All purchases must be made directly from Ride1UP.com. If
purchase was not made on Ride1UP.com, you must register your product at ride1up.com/bikes or by
emailing [e-mail] with the original receipt of purchase.
The warranty covers product defects only that were already present at time of handover. It does not cover
normal wear and tear, product misuse, act of God, accident, commercial use, alterations, modifications,
improper assembly, water damage, extreme riding, installation of electrical or mechanical components that
have been modified, altered, or replaced with third-party parts, operator error and improper follow-up
maintenance. The warranty is only upheld if the user has followed all the rules in the owner’s manual.
Ride1UP reserves the right to make judgment determinations of proper use based on the evidence provided
and may require photos and/or videos of the items in question. Damages resulting from improper assembly
are not covered by the warranty. The components that are covered are: Frame, Fork, Saddle, Stem, Headset,
Tires, Battery, Derailleur, Shifters, Brakes, Hubs, Freewheel or Cassette, Chain, Internal Controller, Display,
Grips, and Motor.
8.1 How to Handle Warranty Claims:
In the event the E-Bike is damaged during shipping, we will file a claim with the shipping company for major
damage and send a replacement part when necessary. Minor scratches to components don't necessitate
replacement or any refund, but for major aesthetic damage a credit may be issued, or replacement sent if
the item is severely damaged. We will not cover any damage caused when owner sets up their own shipping
option including using a freight forwarding or similar service.
Ride1Up will cover labor and parts involved in handling the guarantee within the 30-day period after
purchase. It is the owner’s responsibility to immediately inspect your bike on receipt, maximum within 3
days. Shipping claims are time sensitive. To quickly resolve the issue, the owner must send an email with a
photo and/or video if appropriate to [e-mail].
After the first 30-days Ride1UP will ship replacement parts of defective items within one year at no charge.
The owner will be responsible for labor. Warranty parts will be shipped within the U.S. only at our cost. It will

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be necessary to send an email with a photo/and or as appropriate to [e-mail] so we can cover
the warranty.
Ride 1up reserves the right to make judgment determinations of proper use based on the evidence provided
and may require additional photos and or videos of the item or issue in question.