Ride1up Prodigy User manual

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E-bike Owner’s Manual

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Model: Prodigy

Ride1UP Prodigy Owner’s Manual

OWNER’S NAME: ______________________________

DATE OF ASSEMBLY: __________________________

BIKE SERIAL NUMBER: _________________________

NOTE: ◆THIS IS FOR YOUR RECORDS ONLY. YOUR SERIAL NUMBER IS THE NUMBER STAMPED ON

THE FRONT OF YOUR HEAD TUBE.

Thank you for purchasing a Ride1UP Prodigy e-bike! This manual contains important safety, performance &

maintenance information. Please take a moment to read the manual and review our instructions before start

riding & keep the manual for the future reference.

Need service or support? Visit our website https://ride1up.com/bike/support for quick answers or call/email

us directly. Our support team are ready to help you, M-F: 9AM-5PM.

Ride1UP Customer Support Contact:

Phone: (888) 494-1415

Email: support@ride1up.com

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And more visit us at Ride1UP.com

Model: Prodigy

Table of Contents

1. Safety Notes.................................................................................................................................................5

1.1 Personal Safety: ............................................................................................................................5

1.2 E-bike Safety: ................................................................................................................................5

1.3 Electrical Safety:............................................................................................................................5

1.4 Brake Safety: .................................................................................................................................6

1.5 Maintenance:.................................................................................................................................6

1.6 Additional Warnings: .....................................................................................................................6

1.6 Additional Warnings (Continued):..................................................................................................7

1.7 Notable Bike Parts:........................................................................................................................7

2. What’s in the Box? .......................................................................................................................................8

3. Installation Steps: Assembling Your Bike ....................................................................................................9

3.1 Front Wheel Assembly:..................................................................................................................9

3.2 Saddle/Seat Post Assembly: .......................................................................................................10

3.3 Seat Clamp Assembly:.................................................................................................................10

3.4 Pedal Assembly: ..........................................................................................................................11

3.5 Air Fork Operation (ONLY ON PRODIGY XC VERSION): ...............................................................11

3.6 Detailed Torque Settings: ............................................................................................................11

3.7 Adjust Derailleur and Shifter:.......................................................................................................12

3.8 Test and Adjust Front and Rear Brakes: ......................................................................................12

4. Battery Connection & Removal...................................................................................................................13

5. E-bike Basics & Care ..................................................................................................................................14

5.1 E-bike Basics:..............................................................................................................................14

5.2 Battery Basics & Care: .................................................................................................................15

5.3 Battery Basics & Care: .................................................................................................................15

6. Troubleshooting Problems:........................................................................................................................16

6.1 Motor Not Working: .....................................................................................................................16

6.2 Kickstand:....................................................................................................................................16

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And more visit us at Ride1UP.com

6.3 Charger:.......................................................................................................................................16

6.4 Derailleur/Gears: .........................................................................................................................16

7. Charging the Battery: .................................................................................................................................17

7.1 Battery Basics & Care: .................................................................................................................18

8. Display Instructions: ..................................................................................................................................18

9. Warranty Information: ................................................................................................................................18

9.1 How to Handle Warranty Claims: .................................................................................................19

IMPORTANT: READ ALL INSTRUCTIONS BEFORE USE. RETAIN INSTRUCTIONS FOR FUTURE REFERENCE.

WARNING: Basic safety precautions should always be observed when using an electrical appliance to

reduce the risk of fire, electrical shock, or serious injury.

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And more visit us at Ride1UP.com

1. Safety Notes

1.1 Personal Safety:

It is the owner’s/rider’s responsibility to properly assemble their bike and inspect all components and ensure

all nuts and bolts are tightened for safety or to trust a 3rd party to do so. This is important for all bikes and

even more critical for safety on an electric bike. Failure to do so may result in serious injury and/or death.

This e-bike is intended for use on paved roads or paths only. Using the e-bike for any other purpose may

result in serious injury. Before you ride this e-bike in a busy area or on public roads, practice riding in a safe

area free of hazards. Take time to learn the e-bike’s controls and power. It is your responsibility to identify

and follow all local laws and regulations, including fitting your e-bike with any additional equipment

necessary to comply with local laws. At night your e-bike MUST have white front lights and red rear lights lit.

It MUST also be fitted with a red rear reflector and amber pedal reflectors. Use caution when loading your

e-bike into a car or when mounting it on a bicycle carrier. You must avoid damaging the wires of the electrical

components during riding, transporting, and storing your electric bike.

1.2 E-bike Safety:

You must be eighteen (18) years old or over to ride this e-bike. Your e-bike is designed for a maximum

permitted overall weight (rider + cargo) of 300lbs. Your bike must be inspected or assembled by someone

experienced with bike mechanics prior to use. Proper assembly and inspection of all nuts and bolts are vital

for safety and for your warranty coverage as damages due to improper assembly are not covered under

warranty. Improper assembly of critical components could lead to serious injury and or death. Do not

submerge your e-bike in water. Be aware that the speed at which you are traveling may be faster than you

are used to, especially when accelerating.

1.3 Electrical Safety:

Only use the charger supplied by Ride1UP. Do not store the bike or battery plugged into a wall outlet. Unplug

the battery before leaving the bike alone. Never modify the charger in any way. The charger has been

designed for a specific voltage, always check that the outlet’s voltage is the same as that stated on the

rating label. A charger that is suitable for one type of battery pack may create a risk of fire when used with

another battery pack; never use the charger with another appliance or attempt to charge this product with

another charger. Before use, check the charger cord for signs of damage. A damaged or entangled charger

cord increases the risk of fire and electric shock. Keep the charger cord away from hot surfaces and sharp

edges. Do not handle the charger with wet hands. Do not store or charge the appliance outdoors. The

charger must be removed from the socket before removing the battery, cleaning or maintaining the

appliance.

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And more visit us at Ride1UP.com

1.4 Brake Safety:

Regularly check your brakes for signs of wear and tear and functionality. Before every ride, quickly test and

visually check your brakes. Any worn parts must be repaired or replaced immediately. Be careful while

getting used to the brakes. Never brake with only your front brake. Practice emergency stops in a place clear

of traffic until you are comfortable controlling your e-bike. Wet weather reduces your braking power and the

grip of the brakes. Reduce your speed and be aware of longer stopping distances when cycling in wet

conditions. Braking on unpaved surfaces will differ. Be sure to practice braking on different surface types.

Ensure that braking surfaces and brake pads are free of wax, grease and oil. Do not pedal and brake at the

same time as this will cause excessive wear.

1.5 Maintenance:

Make sure all screws, nuts, and bolts are tightened securely before riding. Failure to do so may result in

serious injury and/or death. Many parts on your e-bike are subject to a higher degree of wear due to their

function and depending on their use. Have your e-bike checked regularly at a professional bike shop and

have any worn parts replaced. Ensure the battery is removed from the bike before carrying out any

maintenance. You must always use genuine replacement parts when performing maintenance on your e-

bike. Regularly check the tire pressures (See sidewall of your tire for correct psi range) and regularly check

the tread depth of tires.

After an accident or crash you must take your e-bike to a bike repair specialist to make sure that it is safe to

ride. Be aware that damage may not be visible. Failure to do this may result in serious injury. Any form of

crack, scratches or change of coloring in highly stressed areas indicate that the life expectancy of the part

has been reached and it should be replaced immediately.

1.6 Additional Warnings:

Routine maintenance checks are required on your e-bike. Check all important connections, brake

functionality, and ensure axle nuts are secured before riding. Failure to do so may result in serious injury

and/or death. Do not ride your bike at night without working front lights and rear taillights. Failure to do so

may result in serious injury and/or death.

The e-bike is intended for use by those at least eighteen years of age. Use by anyone below the age of

eighteen is prohibited. Have installation/assembly checked by a professional bike mechanic or completed

entirely by a bike mechanic prior to riding. All bolts and nuts should be checked. Failure to do so could result

in serious injury and/or death. When operating your e-bike: Do not wear earplugs, headphones, headsets, or

use a cell phone while riding. Never hitch rides on other vehicles. Never hold an item which interferes with

your grip on the handlebars & never be under the influence of alcohol or drugs while riding.

ALWAYS wear a helmet when riding your e-bike. Failure to do so may result in serious injury and/or death. It

is your obligation to check all applicable laws for bicycle rules governing operation, equipment, use and

appropriate places for operation. Do not exceed local speed restrictions. Maintain your brakes such that you

can at least execute a one-braked-wheel skid on dry, level, clean pavement.

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And more visit us at Ride1UP.com

1.6 Additional Warnings (Continued):

Never configure your e-bike such that the handlebars are higher than a rider's shoulders. In addition to front

and rear reflectors, you must also ensure that the e-bike is equipped with side reflectors. Never ride your e-

bike without the seat provided with the e-bike.

This e-bike is not meant for downhill riding or rocky trails. The e-bike is for paved or smooth surfaces only.

Do not ride your e-bike in unsafe weather conditions or when the road surface is comprised, with ice, snow,

water, sand, or anything else that could cause a loss of traction. Failure to follow this rule may result in

serious injury and/or death.

Keep your e-bike and packaging away from children. Lithium-Ion batteries can be extremely dangerous if

stored or used improperly. Please learn proper care of your battery at http://batteryuniversity.com/. Damage

to your lithium battery from misuse could result in serious injury, hazardous smoke and fires, and/or death.

Special precautions must be taken if you transport your e-bike with you during air travel, or if shipped by air

courier. Be sure to follow all requirements of airlines and air couriers regarding lithium batteries if you take

your e-bike with you during air travel, or if you ship your e-bike by air courier.

1.7 Notable Bike Parts:

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2. What’s in the Box?

Figure 1: Bike frame, bike box, saddle, additional box of parts (Figure 2), front wheel, axle skewer, stem and

handlebars, all zip tied together and padded.

Figure 2: Saddle and separate box with: saddle, fender, pedals, charger, and toolkit.

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3. Installation Steps: Assembling Your Bike

3.1 Front Wheel Assembly:

•Do not touch the brake pads or rotors with your fingers. The oil will contaminate them and cause

noises when braking.

•Align the disc rotor so it fits between the brake pads. Do not force it. (Figure 1)

•Place the front wheel axle onto the fork dropouts. (Figure 2)

•Install the quick release skewer. The narrow part of the cone springs should face inward. (Figure 3)

•Rotate to tighten and then hand tighten the axle skewer quick release arm. Line up the disc rotor to

make sure there is space on each side, so they don’t rub. Then make sure the wheel is secure.

(Figure 4)

WARNING ◆IT IS VITAL THAT THE QUICK RELEASE HAVE BEEN TIGHTENED. IF THEY ARE NOT PROPERLY

ALIGNED, THE WHEEL MAY COME OFF, CAUSING SERIOUS INJURY AND/OR DEATH.

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3.2 Saddle/Seat Post Assembly:

•Open the seat clamp and insert the seat post to or past the minimum insertion point. (Figure 5 & 6)

•Adjust the suitable height and rotate the clamp to tighten and then shut it. (Figure 7)

3.3 Seat Clamp Assembly:

•Slide saddle into seat post clamp.

•Using the provided hex wrenches, tighten the bolts to the torque specs marked on the seat post.

•The seat post angle is adjustable. Ensure each bolt is correctly torqued. If left loose or over-tightened,

a seat post bolt could snap.

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And more visit us at Ride1UP.com

3.4 Pedal Assembly:

NOTE: ◆THE LEFT AND RIGHT PEDALS ARE UNIQUE.

•The left pedal (marked “L”) must be installed in the left crank arm. It is reverse thread, rotate

counterclockwise to install and tighten.

•Screw each pedal into a crank by hand. They should screw in easily to start. Do not force them.

•The right pedal (marked “R”) must be installed in the right crank arm. It is standard thread, rotate

clockwise to install and tighten.

•Use a wrench no wider than the flats on pedals to finish tightening the pedals in place.

NOTE: ◆THERE ARE TWO PEDALS INCLUDED IN THE BOX WITH YOUR BIKE. THE PEDALS SCREW INTO

THE ENDS OF THE CRANKS WITHOUT EXTRA NUTS, SCREWS OR PINS. FAILURE TO USE THE CORRECT

PEDAL ON THE CORRECT SIDE WILL RESULT IN A STRIPPED CRANK ARM.

3.5 Air Fork Operation (ONLY ON PRODIGY XC VERSION):

The top left of the fork crown is the air valve. Use a shock pump to reach the desired amount of stiffness or

sag. DO NOT USE A BICYCLE TIRE PUMP. You may damage the air fork. The acceptable PSI range is from

40-120 PSI based on rider weight and preference. For more information, please check our support page at

www.Ride1UP.com

The dial on the top right is a lockout. Turning this to the locked position will lock the fork from compressing

and in this mode, it acts as a rigid fork. This is for climbing hills, or riding on smoother roads.

3.6 Detailed Torque Settings:

•Saddle Clamp Bolts: refer to torque specs on seat post.

•Crank Arms: 39nm (pre-installed).

•Handlebar Clamp: Refer to torque specs on stem. Tighten evenly in a cross pattern so the gap at

each bolt is the same.

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And more visit us at Ride1UP.com

3.7 Adjust Derailleur and Shifter:

Rear derailleurs have 3 adjustment screws (2 are the high and low limit screw), plus the barrel adjuster at

the derailleur and the barrel adjuster on the handlebars

It is critical that the low and high limit screws are properly adjusted. If they are not, the chain may come of

the largest cog, into the spokes and cause permanent damage to your derailleur, derailleur hanger, motor

cable, spokes, and rim. The motor is so powerful that if this happens it can quickly destroy or damage the

components mentioned.

Verify your shifter and derailleur are properly adjusted. When you first assemble your bike, your derailleur

may need to be tuned if you hear any noise while shifting or if it is not shifting smoothly. Or lastly, if the chain

is shifting past the largest or smallest cog.

Adjusting your derailleur properly will be done best by a mechanic, however it can be accomplished by

following a helpful video. Please check our support pages at www.Ride1UP.com for the latest tips and video

on how to do this properly.

It is normal to need to adjust your derailleur once again after logging some miles on the bike as things settle

(spring and cable tension involved in shifting).

3.8 Test and Adjust Front and Rear Brakes:

After Assembly, you must test your front and rear brake. You can then adjust them as needed. How you

install the front wheel and brake caliper can affect whether the disc brakes rub when first assembling. After

assembly, you may need to adjust the front and rear brake. Look in line with the brake pads and slowly

tighten the quick release axle while ensuring the rotor stays in the exact middle between the pads. The disc

rotor is one of the most exposed malleable components during shipping. If it is bent, it can sometimes be

trued (bent back) or replaced with a new disc rotor. If unsure how to properly adjust your brakes, please

check our website for a recommended video. If you are unable to access our website, you should take the

bike to your local bike shop for an assembly inspection and/or tune up. The bike shop will be able to inspect

the bike for safety and adjust your brakes.

For the most up to date documents, bike models, additional information, instructional videos,

And more visit us at Ride1UP.com

4. Battery Connection & Removal

•Insert the key into the battery key hole.

•Turn the key in a clockwise direction (At 90 degrees).

•The battery is heavy, use both hands to avoid dropping and damaging the battery.

•With one hand holding the battery in, gently rotate the knob to the left or right and carefully use both

hands to remove the battery.

•If the knob feels stuck, do not force it, simply take the weight off of the latch and it will release easily.

•Replace battery with key in the same position, then turn key to lock.

•Charging port is on the right side of the battery at the top of the down tube.

NOTE: ◆ALWAYS KEEP THE CHARGER PORT COVERED TO PROTECT AGAINST MOISTURE, WHICH CAN

DESTROY THE BATTERY.

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And more visit us at Ride1UP.com

5. E-bike Basics & Care

5.1 E-bike Basics:

Your Prodigy e-bike will arrive with an LCD display installed. The top button on the backside of the display

turns on and off the bike. Simply hold the button down.

•It is best practice, for safety, to only turn on your electric bike once you have lifted your leg over the

bike and are straddling the frame. You should turn it on before you begin riding, but only once you

are ready to ride.

•It is also best to turn off the bike when you are done riding after you dismount from the seat, but

before you lift your leg over the bike to get off. If you stop to look at something or talk with someone,

please turn off your bike for safety.

•Turning it on and off as described above will minimize the chance of the bike accelerating

unintentionally.

•The + button increases pedal assist and the – button decreases pedal assist and can be set to off

if you press the – button when on low.

•The headlight is turned on by holding Light Key on the bottom of the display.

•A quick backpedal or slight engagement of the brake lever instantly stops the motor. You can adjust

the sensitivity of the cadence sensor and other pedal assist settings by referring to the LCD manual.

We also have videos on our website and YouTube channel guiding you through this process.

NOTE: ◆DO NOT CHARGE YOUR BATTERY WHEN THE BATTERY’S TEMPERATURE OR THE SPACE IT IS

STORED IN IS BELOW FREEZZING (32 DEGREES F).

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And more visit us at Ride1UP.com

5.2 Battery Basics & Care:

NOTE: Never charge your battery when it’s temperature or the space it is stored in is below freezing. Failure

to follow this rule could result in serious injury, death, and property damage.

The chargers do stop charging when the battery is fully charged. When charging your battery, do not charge

near any potentially flammable material. Charge in a safe fire-resistant space. If you are storing the e-bike

for more than a day, do not leave it plugged in. It is best to leave it charged to 80% but unplugged. The button

on the top of the battery works as a charge gauge. It is not an on-off button. When riding always plug the

charger port with the rubber cover. If moisture gets in, the battery can be destroyed. Everyone is encouraged

to learn a little bit more about the basics of lithium ion battery care and proper treatment. For extended life,

charge your battery to 80% and use it until it is at 20%. Depending on the charge level when plugged in, it

takes 3-6 hours for the battery to fully charge when using the standard charger supplied with the bike.

Charging for 1-2 hours will keep it near 80% depending on last usage. You can check the charge percentage

on the display. If storing for longer periods, it is a good idea to store your battery with a 40-80% charge.

Check the battery once a month. If the battery drops to 25%or lower, charge it up to 40-80%. Recommended

storage temperatures are 50°-77°F and will provide the best performance out of the battery. Storage should

be done in a dry area.

5.3 Battery Basics & Care:

(5.3.a) Fenders: If you are experiencing rubbing or rattling fenders, this can be fixed. Firstly, the front

fender tab that attaches to the fork can be mounted on the back to provide more spacing, or the

front for a tighter fit. The fender arms are also malleable and sometimes need to be bent with the

wheel off to be centered with the wheel.

(5.3.b) Bent Derailleur Hanger: Before your first ride, it is very important to check the alignment of

the derailleur and derailleur hanger. If the derailleur hanger is bent inward, your derailleur may over

shift and the chain will get caught between the motor and the cog. Since the derailleur is installed

on the bike out of the box, the derailleur can become bent in transit. It is a light-weight malleable

aluminum. Bent derailleur hangers can be a relatively common issue during the period of bike

ownership, typically when they are impacted or while transporting the bike. The derailleur hanger

can be fixed by straightening the derailleur hanger with a tool. After the hanger is straightened, the

derailleur/gears can be indexed (under adjustments) to remove any additional clicking or grinding

noises. If you cannot fix the derailleur hanger, new ones can be found online. Ride1UP will cover the

cost to straighten your derailleur hanger or replace if necessary if it arrived bent.

(5.3.c) Noise When Riding: Refer to the three issues above. Gears, fenders, and brakes are the most

common sources of riding noise. Additionally, the front hub can sometimes make a squeaking noise

if it does not have enough grease. Pay attention to the noises. They are usually symptomatic of a

minor issue that could cause more problems later. It is best to determine what is causing the noise

and resolve the issue. If you are unsure of the cause, please review our support page at

www.Ride1UP.com. You can also share a clear video without wind noise to Support@Ride1UP.com.

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And more visit us at Ride1UP.com

6. Troubleshooting Problems:

6.1 Motor Not Working:

One of the worst problems to experience. What needs to be done? Determine the source, or cause of the

issue(s). What to look for:

(6.1.a) Display Settings: Perhaps a setting was accidentally changed. Try resetting the display by

conducting a factory reset. Review the display manual or display support page on

www.Ride1UP.com to reset the display. Steps to complete this procedure are listed on the last page

of this owner’s manual.

(6.1.b) Cables: is a connection loose? Look for kinked, loose, or damaged cables. Check the quick

disconnect connections, especially the one on the chain stay. Consider disconnecting them,

inspecting both ends, properly aligning (ensuring the pins are not bent) them and then carefully

plugging them back in.

(6.1.c) Accident: After a crash or if the bike is dropped, and the motor cable is damaged where it

exits the axle, the motor may no longer function. This requires replacement motor parts and a more

time consuming/costly repair. Reach out to customer support if you see damage to the cable.

6.2 Kickstand:

Does the bike sit too low with the kickstand? The kickstand length is adjustable. Loosen the bolt on the bike

and slide to the desirable length. Check the bolt tension when first assembling as well to make sure the bolt

does not rattle loose. Is there a clicking noise with the kickstand? Make sure it is parallel with the chainstay

and fully tightened (8mm hex wrench). If it shifts, it will hit the crank arm when pedaling.

6.3 Charger:

Green light indicates the charger is powered but not charging. Red light indicates charging. Do not charge

near anything flammable or store the e-bike long-term while plugged in. If you are having issues with the

battery not charging, try riding the bike again, draining some battery, and try using a different outlet. Then

reach out to support if the issue does not resolve.

6.4 Derailleur/Gears:

Adjusting the gears on a bike so that there is no chain noise can be tricky for a novice. If you are not able to

watch a video explaining how to index the gears, the best thing to do is to take the bike to a local bike shop

for assistance. It is critical that your derailleur is properly tuned/adjusted. If it is not, when shifting into 1st

gear the chain and derailleur may go into the wheel which will quickly damage it if the powerful motor is

running.

For the most up to date documents, bike models, additional information, instructional videos,

And more visit us at Ride1UP.com

7. Charging the Battery:

WARNING ◆DO NOT LEAVE CHARGING BATTERY UNATTENDED

The battery’s voltage is indicated by the 4 LED lights located on the top of the battery & also on the display

unit located on the handlebars. Your battery must be charged in an ambient temperature, on a non-

flammable & dry surface, away from any sources of heat, humidity or flammable materials. Also, it must not

be covered.

If you ever see a spark while charging your battery. Please inspect the charging port of the battery and the

tip of the charger. Please contact Support@Ride1UP.com and share pictures.

Follow the steps when charging battery:

Step 1. Turn the bike off. The LCD will be off.

Step 2. Plug the charger (which is off) into the socket and then insert the charger plug into the

battery, which is also off. Make sure the charger’s tip is not stressed or supporting the weight of

the charger. Do not wiggle the charger’s tip in the charging port of the battery.

Step 3. The chargers LED indicators light up in the following manner:

•The red LED lights on: The battery is being charged. (Figure A)

•The red LED light becomes green:The battery is fully charged and you can unplug the

charger. (Figure B)

(A) (B)

NOTE: It takes 3-6 hours for the battery to be fully charged when using the standard charger supplied

with the bike.

Do not leave the battery unattended while plugged into the charger.

Do not store the batteries connected to the charger.

Do not wiggle the tip of the charger in the battery port.

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And more visit us at Ride1UP.com

7.1 Battery Basics & Care: