Ride1up Core-5 gen2 User manual

For the most up to date documents, bike models, additional information, instructional videos,
and more, visit us at Ride1up.com
E-bike Owner’s Manual
Model: Core-5 gen2

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
2
Ride1UP Core-5 Owner’s Manual
OWNER’S NAME: ______________________________
DATE OF ASSEMBLY: __________________________
BIKE SERIAL NUMBER: _________________________
NOTE: ◆ THIS IS FOR YOUR RECORDS ONLY. YOUR SERIAL NUMBER IS THE NUMBER
STAMPED UNDER THE BOTTOM BRACKET.
Thank you for purchasing a Ride1UP Core-5 e-bike! This manual contains important safety, performance &
maintenance information. Please take a moment to read the manual and review our instructions before start
riding & keep the manual for the future reference.
Need service or support? Visit our website https://ride1up.com/bike/support for quick answers or call/email
us directly. Our support team are ready to help you, M-F: 9AM-5PM.
Ride1UP Customer Support Contact:
Phone: [phone]
Email: [e-mail]

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
3
Model: Core-5 gen2
Table of Contents
1. Safety Notes 4
1.1) Personal Safety 4
1.2) E-bike Safety 4
1.3) Electrical Safety 4
1.4) Brake Safety 4
1.5) Maintenance 5
1.6) Additional Warnings 5
2. Installation Steps: Assembling Your Bike 7
2.1) Fork/Headset Assembly 7
2.2) Front Wheel Assembly 8
2.3) Seat Post Assembly 9
2.4) Seat Clamp Assembly 9
2.5) Pedal Assembly 10
2.6) Air Fork Settings 10
2.7) Detailed Torque Settings 10
2.8) Spoke Tension 11
3. Battery Connection & Removal 11
4. Charging the Battery 11
5. Display Instructions 12
6. Error Code Troubleshooting 13
6.1) Error Codes/Source of the Error 13
7. Warranty Information 14
7.1) How to Handle Warranty Claim 15
IMPORTANT: READ ALL INSTRUCTIONS BEFORE USE. RETAIN INSTRUCTIONS FOR FUTURE
REFERENCE. WARNING: Basic safety precautions should always be observed when using an electrical
appliance to reduce the risk of fire, electrical shock or serious injury.

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
4
1. Safety Notes
•1.1) Personal Safety:
This e-bike is intended for use on paved roads or paths only. Using the e-bike for any other purpose may
result in serious injury. Before you ride this e-bike in a busy area or on public roads, practice riding in a safe
area free of hazards. Take time to learn the e-bike’s controls and power. It is your responsibility to identify
and follow all local laws and regulations, including fitting your e-bike with any additional equipment
necessary to comply with local laws. At night your e-bike MUST have white front lights and red rear lights lit.
It MUST also be fitted with a red rear reflector and amber pedal reflectors. Use caution when loading your
e-bike into a car or when mounting it on a bicycle carrier.
•1.2) E-bike Safety:
You must be 18 or over to ride this e-bike. Your e-bike is designed for a maximum permitted overall
weight (rider + cargo) of 275lbs. You MUST have the bike inspected or assembled by someone
experienced with bike mechanics prior to use. Proper professional assembly is required for
upholding the Limited Warranty. We will require proof of professional assembly or post-
assembly sign-off by a bike professional for warranty coverage to be applied. Improper installation
could cause serious injury. Do not submerge your e-bike in water. Be aware that the speed at which you
are traveling may be faster than you are used to, especially when accelerating.
•1.3) Electrical Safety:
Only use the charger supplied by Ride1UP. Do not store the bike or battery plugged into a wall outlet. Unplug
the battery before leaving the bike alone. Never modify the charger in any way. The charger has been
designed for a specific voltage, always check that the outlet’s voltage is the same as that stated on the rating
label. A charger that is suitable for one type of battery pack may create a risk of fire when used with another
battery pack; never use the charger with another appliance or attempt to charge this product with another
charger. Before use, check the charger cord for signs of damage. A damaged or entangled charger cord
increases the risk of fire and electric shock. Keep the charger cord away from hot surfaces and sharp edges.
Do not handle the charger with wet hands. Do not store or charge the appliance outdoors. The charger must
be removed from the socket before removing the battery, cleaning or maintaining the appliance.
•1.4) Brake Safety:
Regularly check your brakes for signs of wear and tear. Any worn parts must be repaired or replaced
immediately. Be careful while getting used to the brakes. Practice emergency stops in a place clear of traffic
until you are comfortable controlling your e-bike. Wet weather reduces your braking power and the grip of
the tires. Reduce your speed and be aware of longer stopping distances when cycling in wet conditions.
Braking on unpaved surfaces will differ. Be sure to practice braking on different surface types. Ensure that

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
5
braking surfaces and brake pads are free of wax, grease and oil. Do not pedal and brake at the same time
as this will cause excessive wear.
•1.5) Maintenance:
Many parts on your e-bike are subject to a higher degree of wear due to their function and depending on
their use. Have your e-bike checked regularly at a professional bike shop and have any worn parts replaced.
After an accident or crash you must take your e-bike to a bike repair specialist to make sure that it is safe to
ride. Be aware that damage may not be visible. Failure to do this may result in serious injury. Any form of
crack, scratches or change of coloring in highly stressed areas indicate that the life expectancy of the part
has been reached and it should be replaced immediately. Ensure the battery is removed from the bike before
carrying out any maintenance. Make sure that all screws and bolts are tightened securely before riding. You
must always use genuine replacement parts when performing maintenance on your e-bike. Regularly check
the tire pressures (See sidewall of your tire for correct psi range) and regularly check the tread depth of tires.
•1.6) Additional Warnings:
The e-bike is intended for use by those at least eighteen years of age. Use by anyone below the age of
eighteen is prohibited. Have installation/assembly checked by a professional bike mechanic or completed
entirely by a bike mechanic prior to riding. Failure to do so could result in serious injury and/or death. When
operating your e-bike: Do not wear earplugs, headphones, headsets, or use a cell phone while riding. Never
hitch rides on other vehicles. Never hold an item which interferes with your grip on the handlebars & never
be under the influence of alcohol or drugs while riding.
ALWAYS wear a helmet when riding your e-bike. Failure to do so may result in serious injury and/or death.
It is your obligation to check all applicable laws for bicycle rules governing operation, equipment, use and
appropriate places for operation. Do not exceed local speed restrictions.
Maintain your brakes such that you can at least execute a one-braked-wheel skid on dry, level, clean
pavement. Never configure your e-bike such that the handlebars are higher than a rider's shoulders. In
addition to front and rear reflectors, you must also ensure that the e-bike is equipped with side reflectors.
Never ride your e-bike without the seat provided with the e-bike.
This e-bike is not meant for downhill riding or rocky trails. The e-bike is for paved or smooth surfaces only.
Do not ride your e-bike in unsafe weather conditions or when the road surface is comprised, with ice, snow,
water, sand, or anything else that could cause a loss of traction. Failure to follow this rule may result in
serious injury and/or death.
Routine maintenance checks are required on your e-bike. Check all important connections, brake
functionality, and ensure axel nuts are secured before riding. Failure to do so may result in serious injury
and/or death. Do not ride your bike at night without working front lights and rear tail lights. Failure to do so
may result in serious injury and/or death.

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
6
Keep your e-bike and packaging away from children. Lithium-Ion batteries can be extremely dangerous if
stored or used improperly. Please learn proper care of your battery at http://batteryuniversity.com/. Damage
to your lithium battery from misuse could result in serious injury, hazardous smoke and fires, and/or death.
Special precautions must be taken if you transport your e-bike with you during air travel, or if shipped by air
courier. Be sure to follow all requirements of airlines and air couriers regarding lithium batteries if you take
your e-bike with you during air travel, or if you ship your e-bike by air courier.

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
7
2. Installation Steps: Assembling Your Bike
2.1 Fork/Headset Assembly:
PLEASE COMPLETE STEPS IN ORDER.
▪Align steered tube with the hole of the head tube, slowly slide through. (Figure A)
▪Push Compression ring (the compression ring is the only split ring) flush with head tube, then slide
on headset spacers. (Figure B)
▪Slide on the Stem with attach handlebars on top of spacers. (Figure C)
▪Tighten on the top cap with attached bolt using hex wrench. (Figure D)
▪Once top cap is tightened, align stem and tighten pinch bolts. (Figure E) Please refer to the
Detailed Torque Specifications in section 2.7 to ensure that the bolts are torqued to the specified
range.
WARNING: ◆ IT’S VITAL TO TIGHTEN THE BAR CLAMP TO AVOID THE MOVEMENT OF THE
HANDLEBARS, AS WELL AS THE COMPRESSION CAP, ENSURING FORK IS INSTALLED
CORRECTLY. THIS SHOULD BE COMPLETED BY SOMEONE FAMILIAR WITH BIKE MECHANICS.

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
8
2.2 Front Wheel Assembly:
•Align the disc rotor so it fits between the brake pads. Do not force it. (Figure 4)
•Place the front wheel axle onto the fork dropouts. (Figure 5)
•Install the quick release skewer. The narrow part of the cone springs should face inward.
(Figure 6)
•Rotate to tighten and then hand tighten the axle skewer quick release arm. Line up the disc
rotor to make sure there is space on each side, so they don’t rub. Then make sure the wheel
is secure. (Figure 7)
WARNING ◆ IT IS VITAL THAT THE AXLE NUTS HAVE BEEN TIGHTENED. IF THEY ARE NOT
PROPERLY ALIGNED, THE WHEEL MAY COME OFF, CAUSING DAMAGE TO THE BIKE OR
YOURSELF.
4
5
6
7

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
9
2.3 Seat Post Assembly:
•Open the seat clamp and insert the seat post. (Figure 8 & 9)
•Adjust the suitable height and rotate the clamp to tighten and then shut it. (Figure 10)
2.4 Seat Clamp Assembly:
•Slide saddle into seat post clamp.
•Using a 6mm hex wrench. Tighten the bolt to 16-17nm of torque.
•The seat post angle is adjustable. Ensure the bolt is correctly torqued. If left loose or over-
tightened, the seat post bolt could snap.
NOTE: ◆ SOME GENERATIONS COME WITH THE SEAT POST SEPARATE FROM THE SADDLE.
IF ALREADY JOINED, CHECK THAT THE TORQUE ON THE BOLT IS TO 16-17 NM SPEC.
8
9
10

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
10
2.5 Pedal Assembly:
•Screw each pedal into a crank by hand. The pedals are marked with an R and L, the left pedal
tightens to the left.
•Use an adjustable wrench to finish tightening the pedal in place.
NOTE: ◆ THERE ARE TWO PEDALS INCLUDED IN THE BOX WITH YOUR BIKE. THE PEDALS
SCREW INTO THE ENDS OF THE CRANKS WITHOUT EXTRA NUTS, SCREWS OR PINS. BEFORE
INSTALLING PEDALS, CONFIRM THAT THE LEFT PEDAL IS MARKED “L”, AND THE RIGHT PEDAL
IS MARKED AS “R”. FAILURE TO USE THE CORRECT PEDAL ON THE CORRECT SIDE WILL RESULT
IN A STRIPPED CRANK ARM.
2.6 Air Fork Operation:
The top left of the fork crown is the air valve. Use a shock pump to reach the desired amount of stiffness or
sag.
The dial on the top right is a lockout. Turning this to the locked position will lock the fork from
compressing and in this mode, it acts as a rigid fork. This is for climbing hills, or riding on smoother
roads.
2.7 Detailed Torque Settings:
Saddle Clamp Bolt: 16-17nm (unless otherwise marked)
Crank Arms: 39nm
Compression Cap (bolt): 4-5nm
Stem/Steerer Clamp: 8-9nm (unless otherwise marked)
Handlebar Clamp: 8-9nm (unless otherwise marked), tighten evenly in a cross pattern

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
11
2.8 Spoke Tension:
3. Battery Connection & Removal
•Insert the key into the battery keyhole.
•Turn the key in a clockwise direction (At 90 degrees).
•Pull out the battery.
•Replace battery with key in the same position, then turn the key to lock. This model’s battery lock
automatically returns to the locked position.
NOTE: ◆ ALWAYS KEEP THE CHARGE PORT COVERED TO PROTECT AGAINST MOISTURE, WHICH
CAN DESTROY THE BATTERY. THIS IS ESPECIALLY IMPORTANT IF YOU LIVE IN A WET CLIMATE.
4. Charging the Battery:
WARNING ◆DO NOT LEAVE CHARGING BATTERY UNATTENDED
The battery’s voltage is indicated by the 4 LED lights located on the top of the battery, and also on the
display unit located on the handlebars. Battery Level is indicated using 3 different colors; Blue when full,
Green when half or less than full, red when low battery. Your battery must be charged in an ambient
temperature, on a non-flammable & dry surface, away from any sources of heat, humidity or flammable
materials. Also, it must not be covered.
Follow the steps when charging battery:
Step 1. Turn the bike off. The LCD will be off.
Step 2. Plug the charger (which is off) into the socket and then insert the charger plug into the battery.
•The red LED lights on: The battery is being charged. ( A )
•The red LED light becomes green: The battery is fully charged, and you can unplug the charger.
(Figure B)

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
12
(A) (B)
NOTE: Depending on the charge level when plugged in, It takes 3-6 hours for the battery to fully
charge when using the standard charger supplied with the bike.
Do not leave the battery unattended while plugged into the charger. Do not store the batteries
connected to the charger.
5. KD21C LCD Display Instructions
5.1 Power On/Off
Press and hold MODE button for 2 seconds to power on and off. The Display automatically shuts down
when the bike is not used for 10 minutes.
5.2 Assist Level Operating
The assist level ranges from Level “0” to Level “5”. Level “1” is the minimum power and Level “5” is the
maximum. To change the assist level, press the UP or DOWN buttons until desired level is displayed in the
top right corner.
5.3 Speed & Mileage Mode Switch
Pressing the MODE button displays the following in this order: RUNNING SPEED→TRIP DISTANCE→TRIP
TIME→ MAXIMUM SPEED→AVERAGE SPEED→MOTOR POWER.
5.4 Backlight On/Off

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
13
Press and hold UP button for 2 seconds to turn on/off the display backlight and headlights if wired.
5.4 Walk/Push Assist (4mph)
Press and hold DOWN button for 2 seconds enters the walking mode until released.
5.5 Change Settings
Once the eBike is powered on, holding both the UP and DOWN buttons for 2 seconds will access the general
settings. To store the selected settings and exit, hold the MODE button. To cancel the operating and not
store the settings data, hold the DOWN button. This will return you to the previous menu. If there are no
operations in one minute, the display will exit the settings state. The settings can only be accessed when
the eBike is parked.
NOTE: ◆ THE DISPLAY MAY VARY BASED ON GENERATION. PLEASE REFER TO OUR ONLINE
USER MANUAL BASE FOR UPDATED OR PREVIOUS MODELS.
6. Error Code Troubleshooting:
In the event of a problem with the electrical components of your bike, the display will show an error code.
Compare the code with this list below and how to resolve:
•6.1) Error Codes/Source of the Error:
Code
Error
Source of the Error
21
Current
Abnormality
The battery is not supplying the required voltage to power the
display and motor. Use the display to view the real-time voltage
being output from the battery. It can also be checked using a
multimeter. If the battery is old and has been charged /
discharged many times, it may need to be replaced.
22
Throttle
Abnormality
When you press and release the throttle, it should return to the
original position. Remove any obstructions. Check the throttle
and throttle cable for damage, such as a cut or frayed cable.
23
Motor Sensor
Check the cable that connects the rear hub motor to the rest of
the system and make sure it is free from grit or contaminants and
is firmly connected. This error might appear if you don’t reconnect
the cable after removing the rear wheel (for example, after
changing a flat tire, or transporting your bike in the trunk of a car).
At least one of the motor wires has been damaged or is
disconnected.

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
14
24
Motor
Communication
Check the motor cable connection point by the chainstay, and
where the motor cable connects to the internal controller. The
wire might be disconnected or damaged, reconnect the motor
cable. Another possibility: Damage to the motor cable as it exits
the axle, perhaps if the wheel was dropped on the cable.
25
EBS (electronic
brake shut-off)
Disconnect electronic brake shut offs. Likely a magnet sensor
issue. This can happen often after a crash or when the bike is
dropped. See video on Ride1UP YouTube channel, or under
instructional videos on the support page to resolve.
30
Communication
Error
A problem with the connection from the internal controller to the
display. The display is not receiving vital information.
7. Warranty Information
NOTE: (full warranty terms listed on website)
All Ride1UP electric bikes come with a One-Year Limited Warranty from date of purchase. Defective items
or parts will be replaced and shipped to the holder of the warranty only. Warranties are not transferable to
parties other than the original purchaser. All purchases must be made directly from Ride1UP.com. If
purchase was not made on Ride1UP.com, you must register your product at ride1up.com/bikes or by
emailing [e-mail] with the original receipt of purchase.
The warranty covers product defects only that were already present at time of handover. It does not cover
normal wear and tear, product misuse, act of God, accident, commercial use, alterations, modifications,
improper assembly, water damage, extreme riding, installation of electrical or mechanical components that
have been modified, altered or replaced with third-party parts, operator error and improper follow-up
maintenance. The warranty is only upheld if the user has followed all the rules in the owner’s manual.
Ride1UP reserves the right to make judgment determinations of proper use based on the evidence provided
and may require photos and/or videos of the items in question. Professional assembly is required for
upholding the Limited Warranty. We will require proof of professional assembly or a post-assembly
sign-off by a bike professional for warranty coverage to be applied. The components that are covered
are: Frame, Fork, Saddle, Stem, Headset, Tires, Battery, Derailleur, Shifters, Brakes, Hubs, Freewheel or
Cassette, Chain, Internal Controller, Display, Grips, and Motor.

For the most up to date documents, bike models, additional information, instructional videos,
And more visit us at Ride1UP.com
15
•7.1) How to Handle Warranty Claims:
In the event the E-Bike is damaged during shipping, we will file a claim with the shipping company for major
damage and send a replacement part when necessary. Minor scratches to components don't necessitate
replacement or any refund, but for major aesthetic damage a credit may be issued, or replacement sent if
the item is severely damaged. We will not cover any damage caused when owner sets up their own shipping
option including using a freight forwarding or similar service.
Ride1Up will cover labor and parts involved in handling the guarantee within the 30-day period after
purchase. It is the owner’s responsibility to immediately inspect your bike on receipt, maximum within 3
days. Shipping claims are time sensitive. To quickly resolve the issue, the owner must send an email with a
photo and/or video if appropriate to [e-mail].
After the first 30-days Ride1UP will ship replacement parts of defective items within one year at no charge.
The owner will be responsible for labor. Warranty parts will be shipped within the U.S. only at our cost. It will
be necessary to send an email with a photo/and or as appropriate to [e-mail] so we can cover
the warranty.
Ride 1up reserves the right to make judgment determinations of proper use based on the evidence provided
and may require additional photos and or videos of the item or issue in question.