Ride1up CORE-5 User manual

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E-bike Owner’s Manual
CORE-5

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Ride1Up Core-5 Owner’s Manual
Thank you for purchasing a Ride1Up CORE-5 e-bike! Please fill out the information below. This is for
your records only. Your serial number is the number stamped on the bottom bracket of the e-bike.
OWNER’S NAME: ______________________________
DATE OF ASSEMBLY: __________________________
BIKE SERIAL NUMBER: _________________________
IMPORTANT - READ ALL INSTRUCTIONS AND WARNINGS BEFORE YOU ASSEMBLE OR USE THIS E-BIKE. FAILING
TO DO SO COULD CAUSE DEATH, SERIOUS PERSONAL INJURY, PROPERTY DAMAGE AND/OR A VIOLATION OF THE
LAW. IT IS YOUR RESPONSIBILITY TO UNDERSTAND AND ABIDE BY ALL LAWS RELATED TO THIS E-BIKE. RETAIN
INSTRUCTIONS FOR FUTURE REFERENCE AND TO PROVIDE TO OTHER USERS AND/OR FUTURE OWNERS. YOU
MUST BE EIGHTEEN (18) YEARS OR OLDER TO RIDE THIS E-BIKE.
California Proposition 65 Warning – Certain components in this product and its related accessories contain
chemicals known to state of California to cause cancer, birth defects or other reproductive harm. Wash
hands after handling.
Need service or support? Visit our website https://ride1up.com/bike/support for quick answers or call/email
us directly. Our support team are ready to help you, M-F: 9AM-5PM.
Ride1UP Customer Support Contact:
Phone: [phone]
Contact Us: https://ride1up.com/contact/
For the most effective assembly resources on your CORE-5, please scan the QR Code below for the video
assembly tutorial:

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Model: Core-5
Table of Contents
1. Safety Notes 4
1.1) Personal Safety 4
1.2) E-bike Safety 4
1.3) Electrical Safety 4
1.4) Brake Safety 4
1.5) Maintenance 5
1.6) Additional Warnings 5
2. Installation Steps: Assembling Your Bike 7
2.1) Fork/Headset Assembly 7
2.2) Front Wheel Assembly 8
2.3) Seat Post Assembly 9
2.4) Seat Clamp Assembly 10
2.5) Pedal Assembly 10
2.6) Detailed Torque Settings 11
2.7) Adjust Derailleur and Shifter 11
2.8) Test and Adjust Front and Rear Brakes 12
2.9) Spoke Tension 12
3. Battery Connection & Removal 12
4. Charging the Battery 12-14
5. Display Instructions 14
6. Common Assembly/Unboxing Issues: 14
6.1) Fork/Headset 15
6.2) Bent Derailleur Hanger 15
7. Error Code Troubleshooting 16
7.1) Error Codes/Source of the Error 16
8. Warranty Information 17
8.1) How to Handle Warranty Claim

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IMPORTANT: READ ALL INSTRUCTIONS BEFORE USE. RETAIN INSTRUCTIONS FOR FUTURE REFERENCE.
WARNING: Basic safety precautions should always be observed when using an electrical appliance to
reduce the risk of fire, electrical shock or serious injury.
1. Safety Notes
• 1.1) Personal Safety:
It is the owner’s/rider’s responsibility to properly assemble their bike and inspect all components and ensure
all nuts and bolts are properly tightened for safety or to trust a 3rd party to do so. This is important for all
bikes and even more critical for safety on an electric bike. Failure to do so may result in serious injury and/or
death.
This e-bike is intended for use on paved roads or paths only. Using the e-bike for any other purpose may
result in serious injury. Before you ride this e-bike in a busy area or on public roads, practice riding in a safe
area free of hazards. Take time to learn the e-bike’s controls and power. It is your responsibility to identify
and follow all local laws and regulations, including fitting your e-bike with any additional equipment
necessary to comply with local laws. At night your e-bike MUST have white front lights and red rear lights lit.
It MUST also be fitted with a red rear reflector and amber pedal reflectors. Use caution when loading your
e-bike into a car or when mounting it on a bicycle carrier. You must avoid damaging the wires of the electrical
components during riding, transporting and storing your electric bike.
1.2) E-bike Safety:
You must be 18 or over to ride this e-bike. Your e-bike is designed for a maximum permitted overall weight
(rider + cargo) of 300lbs. Your MUST have the bike inspected or assembled by someone experienced with
bike mechanics prior to use. Proper assembly and inspection of all nuts and bolts are vital for safety and
for your warranty coverage as damages due to improper assembly are not covered under warranty. Improper
assembly of critical components could lead to serious injury and or death. Do not submerge your e-bike in
water. Be aware that the speed at which you are traveling may be faster than you are used to, especially
when accelerating.
1.3) Electrical Safety:
Only use the charger supplied by Ride1UP. Do not store the bike or battery plugged into a wall outlet. Unplug
the battery before leaving the bike alone. Never modify the charger in any way. The charger has been
designed for a specific voltage, always check that the outlet’s voltage is the same as that stated on the
rating label. A charger that is suitable for one type of battery pack may create a risk of fire when used with
another battery pack; never use the charger with another appliance or attempt to charge this product with
another charger. Before use, check the charger cord for signs of damage. A damaged or entangled charger
cord increases the risk of fire and electric shock. Keep the charger cord away from hot surfaces and sharp
edges. Do not handle the charger with wet hands. Do not store or charge the appliance outdoors. The

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charger must be removed from the socket before removing the battery, cleaning or maintaining the
appliance.
1.4) Brake Safety:
Regularly check your brakes for signs of wear and tear and functionality. Before every ride, quickly test and
visually check your brakes. Any worn parts must be repaired or replaced immediately. Be careful while
getting used to the brakes. Never brake with only your front brake. Practice emergency stops in a place clear
of traffic until you are comfortable controlling your e-bike. Wet weather reduces your braking power and the
grip of the tires. Reduce your speed and be aware of longer stopping distances when cycling in wet
conditions. Braking on unpaved surfaces will differ. Be sure to practice braking on different surface types.
Ensure that braking surfaces and brake pads are free of wax, grease and oil. Do not pedal and brake at the
same time as this will cause excessive wear.
1.5) Maintenance:
Make sure all screws, nuts, and bolts are tightened securely before riding. Failure to do so may result in
serious injury and/or death. Many parts on your e-bike are subject to a higher degree of wear due to their
function and depending on their use. Have your e-bike checked regularly at a professional bike shop and
have any worn parts replaced. Ensure the battery is removed from the bike before carrying out any
maintenance. You must always use genuine replacement parts when performing maintenance on your e-
bike. Regularly check the tire pressures (See sidewall of your tire for correct psi range) and regularly check
the tread depth of tires.
After an accident or crash you must take your e-bike to a bike repair specialist to make sure that it is safe
to ride. Be aware that damage may not be visible. Failure to do this may result in serious injury. Any form of
crack, scratches or change of coloring in highly stressed areas indicate that the life expectancy of the part
has been reached and it should be replaced immediately.
1.6) Additional Warnings:
Routine maintenance checks are required on your e-bike. Check all important connections, brake
functionality, and ensure axel nuts are secured before riding. Failure to do so may result in serious injury
and/or death. Do not ride your bike at night without working front lights and rear taillights. Failure to do so
may result in serious injury and/or death.
The e-bike is intended for use by those at least eighteen years of age. Use by anyone below the age of
eighteen is prohibited. Have installation/assembly checked by a professional bike mechanic or completed
entirely by a bike mechanic prior to riding. All bolts and nuts should be checked. Failure to do so could
result in serious injury and/or death. When operating your e-bike: Do not wear earplugs, headphones,
headsets, or use a cell phone while riding. Never hitch rides on other vehicles. Never hold an item which
interferes with your grip on the handlebars & never be under the influence of alcohol or drugs while riding.

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ALWAYS wear a helmet when riding your e-bike. Failure to do so may result in serious injury and/or death. It
is your obligation to check all applicable laws for bicycle rules governing: operation, equipment, use and
appropriate places for operation. Do not exceed local speed restrictions.
Maintain your brakes such that you can at least execute a one-braked-wheel skid on dry, level, clean
pavement. Never configure your e-bike such that the handlebars are higher than a rider's shoulders. In
addition to front and rear reflectors, you must also ensure that the e-bike is equipped with side reflectors.
Never ride your e-bike without the seat provided with the e-bike.
This e-bike is not meant for downhill riding or rocky trails. The e-bike is for paved or smooth surfaces only.
Do not ride your e-bike in unsafe weather conditions or when the road surface is comprised, with ice, snow,
water, sand, or anything else that could cause a loss of traction. Failure to follow this rule may result in
serious injury and/or death.
Keep your e-bike and packaging away from children. Lithium-Ion batteries can be extremely dangerous if
stored or used improperly. Please learn proper care of your battery at http://batteryuniversity.com/. Damage
to your lithium battery from misuse could result in serious injury, hazardous smoke and fires, and/or death.
Special precautions must be taken if you transport your e-bike with you during air travel, or if shipped by air
courier. Be sure to follow all requirements of airlines and air couriers regarding lithium batteries if you take
your e-bike with you during air travel, or if you ship your e-bike by air courier.

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2. Installation Steps: Assembling Your Bike
2.1 Fork/Headset Assembly:
PLEASE COMPLETE STEPS IN ORDER.
§ Check cable and wire routing before inserting the fork steerer tube into the headtube. Compare
wire and cable routing to video/pictures in manual or on our website.
§ Make sure fork is not backwards, the brake caliper goes on the left.
§ Align steerer tube with the hole of the head tube, slowly slide it through. (Figure A) Be careful not
to lose the compression or split ring.
§ Push Compression ring down on the fork steerer tube (the compression ring is the only split ring).
The lip of the compression ring should fit in between the steerer tube and the upper headset
bearing, then slide on the headset spacers. (Figure B)
§ Check the routing of the cables again before installing stem with handlebars. You may need to flip
your handlebars for proper routing. Slowly slide the stem with attach handlebars onto the fork
steerer tube. (Figure C)

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§ Tighten on the top cap with attached bolt using hex wrench. (Figure D)
o Pull the fork up so it is properly seated against the bearings and push the stem down to
increase pressure on the headset.
o Place the top cap on top of the stem and carefully tighten the compression bolt until you
feel some resistance when rotating the stem. (Do not over tighten or you will cause the star
nut in the fork steerer tube to come out).
o If properly assembled and tightened, the fork should turn smoothy, but should not shift up
and down relative to the headtube. It should not feel loose or shift front to back or side to
side. (Figure D)
o Once top cap is tightened, align stem and tighten pinch bolts. Please refer to the Detailed
Torque Specifications in section 2.6 below to ensure that the bolts are torqued to the
specified range (Figure E)
o Tighten the bar clamp of the stem using the 4 bolts to secure the handlebars. The gap of the
clamp should be the same at the top and bottom.
WARNING:
◆
IT’S VITAL TO TIGHTEN THE BAR CLAMP TO AVOID THE MOVEMENT OF THE
HANDLEBARS, AS WELL AS THE COMPRESSION CAP, ENSURING FORK IS INSTALLED CORRECTLY. THIS
SHOULD BE COMPLETED BY SOMEONE FAMILIAR WITH BIKE MECHANICS.
2.2 Front Wheel Assembly:
§ Do not touch the brake pads or brake rotors with your fingers. The oil will contaminate them and
cause noises when braking.
4
5

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• Align the disc rotor so it fits between the brake pads. Do not force it. (Figure 4)
• Place the front wheel axle onto the fork dropouts. (Figure 5)
• Line up the disc rotor to make sure there is space on each side, so they don’t rub. Then make
sure the wheel is secure. (Figure 5)
• Tighten the nuts on each side. Make sure they are secure and that the wheel is fully seated in
the dropouts of the fork. Tighten the axle nuts to 35nm of torque.
WARNING ◆IT IS VITAL THAT THE AXLE NUTS HAVE BEEN TIGHTENED. IF THEY ARE NOT PROPERLY
ALIGNED, THE WHEEL MAY COME OFF, CAUSING SERIOUS INJURY AND/OR DEATH.
2.3 Seat Post Assembly:
• Open the seat clamp and insert the seat post to or past the minimum insertion point. (Figure 8 & 9)
• Adjust the suitable height and rotate the clamp to tighten and then shut it. (Figure 10)
6
8
9
10

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2.4 Seat Clamp Assembly:
• Slide saddle into seat post clamp.
• Using a 6mm hex wrench. Tighten the bolt to 16-17nm of torque.
• The seat post angle is adjustable. Make sure the grooves are properly aligned. Ensure the bolt
is correctly torqued. If left loose or over-tightened, the seat post bolt could snap causing
serious injury and/or death.
NOTE:
◆
SOME GENERATIONS COME WITH THE SEAT POST SEPARATE FROM THE SADDLE. IF
ALREADY JOINED, CHECK THAT THE TORQUE ON THE BOLT IS TO 16-17 NM SPEC.
2.5 Pedal Assembly:
• Applying grease to the spindles of the bottom bracket will help ensure the crank arms fully seat and
do not make noise while you are riding.
• The left pedal (marked “L”) must be installed in the left crank arm. It is reverse thread, rotate
counterclockwise to install and tighten.
• Screw each pedal into a crank by hand. They should screw in easily to start. Do not force them.

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• The right pedal (marked “R”) must be installed in the right crank arm. It is standard thread, rotate
clockwise to install and tighten.
• Use an adjustable wrench to finish tightening the pedal in place.
• Slide chainring and crankarm over the spindle of the bottom bracket.
• Using an 8mm hex wrench, tighten the crank arm to 38nm of torque.
• Check the left side crank arm as well. It should be very tight, 38nm.
• Failure to properly tighten these may result in a loose crank arm that will become damaged over
time and require replacement.
NOTE:
◆
THERE ARE TWO PEDALS INCLUDED IN THE BOX WITH YOUR BIKE. THE PEDALS SCREW INTO
THE ENDS OF THE CRANKS WITHOUT EXTRA NUTS, SCREWS OR PINS. FAILURE TO USE THE CORRECT
PEDAL ON THE CORRECT SIDE WILL RESULT IN A STRIPPED CRANK ARM.
2.6 Detailed Torque Settings:
Saddle Clamp Bolt: 16-17nm (unless otherwise marked on seatpost)
Crank Arms: 39nm
Compression Cap (bolt): 4-5nm (unless otherwise marked, make sure steering is still free but fork is not
loose or wobbly)
Stem/Steerer Clamp: 8-9nm (unless otherwise marked on stem)
Handlebar Clamp: 8-9nm (unless otherwise marked on stem), tighten evenly in a cross pattern. The gap by
each screw should be the same if done properly.
2.7 Adjust Derailleur and Shifter:
Verify your shifter and derailleur are properly adjusted. When you first assemble your bike, your derailleur may need
to be tuned if you hear any noise while shifting or if it is not shifting smoothly. Or lastly, if the chain is shifting past
the largest or smallest cog.
Rear derailleurs have 3 adjustment screws (2 are the high and low limit screw), plus the barrel adjuster at the
derailleur and the barrel adjuster on the handlebars.
It is critical that the low and high limit screws are properly adjusted. If they are not, the chain may come of the largest
cog, into the spokes and cause permanent damage to your derailleur, derailleur hanger, motor cable, spokes, and rim.
The motor is so powerful that if this happens it can quickly destroy or damage the components mentioned.
Adjusting your derailleur properly will be done best by a mechanic, however it can be accomplished by following a
helpful video. Please check our support pages at www.Ride1UP.com for the latest tips and video on how to do this
properly.

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It is normal to need to adjust your derailleur once again after logging some miles on the bike as things settle (spring
and cable tension involved in shifting).
2.8 Test and Adjust Front and Rear Brakes:
After Assembly, you must test your front and rear brake. You can then adjust them as needed. How you
install the front wheel and brake caliper can affect whether the disc brakes rub when first assembling. After
assembly, you may need to adjust the front and rear brake. Look in line with the brake pads and slowly
tighten the nuts of the axle while ensuring the rotor stays in the exact middle between the pads. The disc
rotor is one of the most exposed malleable components during shipping. If it is bent, it can sometimes be
trued (bent back) or replaced with a new disc rotor. If unsure how to properly adjust your brakes, please
check our website for a recommended video. If you are unable to access our website, you should take the
bike to your local bike shop for an assembly inspection and/or tune up. The bike shop will be able to inspect
the bike for safety and adjust your brakes.
2.9 Spoke Tension:
3. Battery Connection & Removal
• Insert the key into the battery keyhole.
• Turn the key in a clockwise direction (At 90 degrees).
• The battery is heavy, use both hands to avoid dropping and damaging the battery.
• Pull out the battery.
• Replace battery with key in the same position, then turn the key to lock. This model’s battery lock
automatically returns to the locked position.
• The battery’s charger port is on the upper right.
NOTE:
◆
ALWAYS KEEP THE CHARGE PORT COVERED TO PROTECT AGAINST MOISTURE, WHICH CAN
DESTROY THE BATTERY. THIS I S ESPEC IAL LY IMPORTANT IF YO U LI VE IN A W ET CLI MATE.
4. Charging the Battery:
WARNING
◆
DO NOT LEAVE CHARGING BATTERY UNATTENDED

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The battery’s voltage is indicated by the LED lights located on the top of the battery, and also on the
display unit located on the handlebars. Battery Level is indicated using 3 different colors; Blue when full,
Green when half or less than full, red when low battery. Your battery must be charged in an ambient
temperature, on a non-flammable & dry surface, away from any sources of heat, humidity or flammable
materials. Also, it must not be covered.
If you ever see a spark while charging your battery. Please inspect the charging port of the battery and
the tip of the charger. Please contact [email protected] and share pictures.
Follow the steps when charging battery:
Step 1. Turn the bike off. The LCD will be off.
Step 2. Plug the charger (which is off) into the socket and then insert the charger plug into the battery,
which is also off. Make sure the charger’s tip is not stressed or supporting the weight of the charger.
Do not wiggle the charger’s tip in the charging port of the battery.
• The red LED lights on: The battery is being charged. ( A )
• The red LED light becomes green:The battery is fully charged, and you can unplug the charger.
(Figure B)
(A) (B)
NOTE: Depending on the charge level when plugged in, It takes 3-6 hours for the battery to fully charge
when using the standard charger supplied with the bike.
Do not leave the battery unattended while plugged into the charger.
Do not store the batteries connected to the charger.
Do not wiggle the tip of the charger in the battery port.

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Battery Basics & Care:
NOTE:Never charge your battery when it’s temperature or the space it is stored in is below freezing. Failure
to follow this rule could result in serious injury, death, and property damage.
The chargers do stop charging when the battery is fully charged. When charging your battery, do not charge
near any potentially flammable material. Charge in a safe fire-resistant space. If you are storing the e-bike
for more than a day, do not leave it plugged in. It is best to leave it charged to 80% but unplugged. The button
on the top of the battery works as a charge gauge. It is not an on-off button. When riding always plug the
charger port with the rubber cover. If moisture gets in, the battery can be destroyed. Everyone is encouraged
to learn a little bit more about the basics of lithium ion battery care and proper treatment. For extended life,
charge your battery to 80% and use it until it is at 20%. Depending on the charge level when plugged in, it
takes 3-6 hours for the battery to fully charge when using the standard charger supplied with the bike.
Charging for 1-2 hours will keep it near 80% depending on last usage. You can check the charge percentage
on the display. If storing for longer periods, it is a good idea to store your battery with a 40-80% charge.
Check the battery once a month. If the battery drops to 25% or lower, charge it up to 40-80%. Recommended
storage temperatures are 50°-77°F and will provide the best performance out of the battery. Storage should
be done in a dry area.
5. KD21C LCD Display
Instructions
5.1 Power On/Off
Press and hold MODE button for 2 seconds to power on and off. The Display automatically shuts down when
the bike is not used for 10 minutes.
• It is best practice for safety, to only turn on your electric bike once you have lifted your leg over
the bike and are straddling the frame. You should turn it on before you begin riding, but only once
you are ready to ride.
• It is also best practice for safety to turn off the bike when you are done riding after you dismount
from the seat, but before you lift your leg over the bike to get off. If you stop to look at something
or talk with someone, please turn off your bike for safety.

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• Once the bike is powered on, the throttle is active, if pushed it will cause the bike to accelerate. If
PAS is on and at 1 or higher, if the pedals are bumped and move forward when next to or moving the
bike, power will be sent to the motor and the bike will accelerate.
• Turning it on and off as described above will minimize the chance of the bike accelerating
unintentionally.
5.2 Pedal Assist Level Operating
The assist level ranges from Level “0” to Level “5”. Level “1” is the minimum power and Level “5” is the
maximum. To change the assist level, press the UP or DOWN buttons until desired level is displayed in the
top right corner.
5.3 Speed & Mileage Mode Switch
Pressing the MODE button displays the following in this order: RUNNING SPEED→TRIP DISTANCE→TRIP
TIME→MAXIMUM SPEED→AVERAGE SPEED→MOTOR POWER.
5.4 Backlight On/Off
Press and hold UP button for 2 seconds to turn on/off the display backlight and headlights if wired.
5.4 Walk/Push Assist (4mph)
Press and hold DOWN button for 2 seconds enters the walking mode until released.
5.5 Change Settings
Once the eBike is powered on, holding both the UP and DOWN buttons for 2 seconds will access the general
settings. To store the selected settings and exit, hold the MODE button. To cancel the operating and not
store the settings data, hold the DOWN button. This will return you to the previous menu. If there are no
operations in one minute, the display will exit the settings state. The settings can only be accessed when
the eBike is parked.
NOTE:
◆
THE DISPLAY MAY VARY BASED ON GENERATION. PLEASE REFER TO OUR ONLINE USER
MANUAL BASE FOR UPDATED OR PREVIOUS MODELS.
6. Common Assembly/Unboxing Issues:
(6.1) Fork and Headset: Installing the fork and headset incorrectly can be very dangerous. Please be sure
to check our 700 Series Assembly Support page at www.Ride1UP.com and review the tips and videos there.
If for any reason you get confused about the order of the headset pieces, please take pictures and send
them to [email protected].
(6.2) Bent Derailleur Hanger: Firstly, do not start riding and shift into 1st gear before checking the
alignment of the derailleur and hanger. Especially if you hear the gears clicking. The derailleur will over-
shift and the chain will get caught between the motor and the cog. This issue is common as we ship the

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derailleur installed and it is a light-weight malleable aluminum. It is also common among cyclists and can
be fixed by straightening the derailleur hanger with force. As always, fancy tools/mechanics make it look
easy. After the hanger is straightened, the derailleur/gears can be indexed (under adjustments) to remove
any additional clicking or grinding noises. If you cannot fix the derailleur hanger, new ones can be found
online. Ride1UP will cover the cost if it arrived bent.
7. Error Code Troubleshooting:
In the event of a problem with the electrical components of your bike, the display will show an error code.
The error code may only appear briefly when the problem occurs. If an error occurs and you can do so safely,
glance at your screen to see if an error code is present. Compare the code with this list below and how to
resolve:
• 7.1) Error Codes/Source of the Error:
Code
Error
Source of the Error
21
Current
Abnormality
The battery is not supplying the required voltage to power the
display and motor. Use the display to view the real-time voltage
being output from the battery. It can also be checked using a
multimeter. If the battery is old and has been charged /
discharged many times, it may need to be replaced.
22
Throttle
Abnormality
When you press and release the throttle, it should return to the
original position. Remove any obstructions. Check the throttle
and throttle cable for damage, such as a cut or frayed cable.
23
Motor Sensor
Check the cable that connects the rear hub motor to the rest of
the system and make sure it is free from grit or contaminants and
is firmly connected. This error might appear if you don’t
reconnect the cable after removing the rear wheel (for example,
after changing a flat tire, or transporting your bike in the trunk of
a car). At least one of the motor wires has been damaged or is
disconnected.
24
Motor
Communication
Check the motor cable connection point by the chainstay, and
where the motor cable connects to the internal controller. The
wire might be disconnected or damaged, reconnect the motor
cable. Another possibility: Damage to the motor cable as it exits
the axle, perhaps if the wheel was dropped on the cable.

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25
EBS (electronic
brake shut-off)
Disconnect electronic brake shut offs. Likely a magnet sensor
issue. This can happen often after a crash or when the bike is
dropped. See video on Ride1UP YouTube channel, or under
instructional videos on the support page to resolve.
30
Communication
Error
A problem with the connection from the internal controller to the
display. The display is not receiving vital information.
8. Warranty Information:
NOTE: (full warranty terms listed on website)
All Ride1UP electric bikes come with a One-Year Limited Warranty from date of purchase. Defective items
or parts will be replaced and shipped to the holder of the warranty only. Warranties are not transferable to
parties other than the original purchaser. All purchases must be made directly from Ride1UP.com. If
purchase was not made on Ride1UP.com, you must register your product at ride1up.com/bikes or by
emailing suppor[email protected] with the original receipt of purchase.
The warranty covers product defects only that were already present at time of handover. It does not cover
normal wear and tear, product misuse, act of God, accident, commercial use, alterations, modifications,
improper assembly, water damage, extreme riding, installation of electrical or mechanical components that
have been modified, altered, or replaced with third-party parts, operator error and improper follow-up
maintenance. The warranty is only upheld if the user has followed all the rules in the owner’s manual.
Ride1UP reserves the right to make judgment determinations of proper use based on the evidence provided
and may require photos and/or videos of the items in question. Damages resulting from improper assembly
are not covered by the warranty. The components that are covered are: Frame, Fork, Saddle, Stem, Headset,
Tires, Battery, Derailleur, Shifters, Brakes, Hubs, Freewheel or Cassette, Chain, Internal Controller, Display,
Grips, and Motor.
8.1 How to Handle Warranty Claims:
In the event the E-Bike is damaged during shipping, we will file a claim with the shipping company for major
damage and send a replacement part when necessary. Minor scratches to components don't necessitate
replacement or any refund, but for major aesthetic damage a credit may be issued, or replacement sent if
the item is severely damaged. We will not cover any damage caused when owner sets up their own shipping
option including using a freight forwarding or similar service.
Ride1Up will cover labor and parts involved in handling the guarantee within the 30-day period after
purchase. It is the owner’s responsibility to immediately inspect your bike on receipt, maximum within 3

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18
days. Shipping claims are time sensitive. To quickly resolve the issue, the owner must send an email with a
photo and/or video if appropriate to [e-mail].
After the first 30-days Ride1UP will ship replacement parts of defective items within one year at no charge.
The owner will be responsible for labor. Warranty parts will be shipped within the U.S. only at our cost. It will
be necessary to send an email with a photo and/or video as appropriate to suppor[email protected] so we can
determine if it is covered under the warranty.
Ride 1up reserves the right to make judgment determinations of proper use based on the evidence provided
and may require additional photos and or videos of the item or issue in question.