RIM 950 User manual

Installation &
Getting Started Guide
BlackBerry Handheld

Installation and Getting Started Guide
Last revised: 26/07/01
Part Number: MAT-03200-001 rev.002
ASY-03321-002
At print, documentation complies with versions: Applications 2.1, and
Desktop 2.1.
© 2001 Research In Motion Limited. All rights reserved. The BlackBerry
and RIM families of related marks, images and symbols are the
exclusive properties of, and trademarks of Research In Motion Limited.
RIM, Research In Motion - Registered in the Canadian Intellectual
Property Office and U.S. Patent and Trademark Office. Always On,
Always Connected - Registered U.S. Patent and Trademark Office. All
other brands, product names and company names mentioned herein
may be trademarks or registered trademarks of their respective holders.
© Puma Technology, Inc. Puma Technology, the Puma Technology
logo, DSX Technology, the DSX Technology logo, Intellisync, the
Intellisync logo and Intellisync Ready logo are trademarks of Puma
Technology, Inc. that may be registered in some jurisdictions.
Exchange and Outlook are either trademarks or registered trademarks
of Microsoft Corporation. Lotus, Domino, Lotus Notes, and Lotus
Organizer are trademarks of Lotus Development Corporation.
While every effort has been made to ensure technical accuracy,
information in this document is subject to change without notice and
does not represent a commitment on the part of Research In Motion
Limited.
Research In Motion Limited
295 Phillip Street
Waterloo, Ontario N2L 3W8
Printed In Canada JS2607

FCC compliance statement (USA)
FCC Class B Part 15
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
• This device may not cause harmful interference, and
• This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.
There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
WARNING Changes or modifications to this unit not expressly
approved by the party responsible for compliance could
void the user’s authority to operate this equipment.

• Consult the dealer or an experienced radio/TV technician for
help.
Industry Canada Certification
The RIM 950 Wireless Handheld complies with
Industry Canada RSS 119, under certification number
2503 195 366A.
IC Class B compliance —This device complies with the
Class B limits for radio noise emissions as set out in the
interference-causing equipment standard entitled
“Digital Apparatus,” ICES-003 of Industry Canada.
The RIM 957 Wireless Handheld complies with
Industry Canada RSS 119, under certification number
2503 195 634A.
IC Class B compliance — This device complies with the
Class B limits for radio noise emissions as set out in the
interference-causing equipment standard entitled
“Digital Apparatus,” ICES-003 of Industry Canada.

Contents
FCC compliance statement (USA)..........................................3
Industry Canada Certification ................................................4
Important safety information........................................................7
RIM 950 Wireless Handheld..................................................10
RIM 957 Wireless Handheld..................................................11
Welcome to your wireless solution ............................................13
About this guide......................................................................14
Other documentation available ............................................16
About version 2.1 ....................................................................17
Contents of your package......................................................18
System requirements..............................................................19
Getting started................................................................................21
Before you begin .....................................................................21
About battery use and charging ...........................................22
Beginning to use the handheld .............................................26
Turning the radio on and off.................................................27
Registering with the network................................................28
Installing the desktop software.............................................30
Sending a test message...........................................................32
Reading your test message....................................................34
Configuring handheld options .............................................35
Summary..................................................................................44
Using the desktop software .........................................................45
Backing up files from handheld to PC.................................45
Loading handheld applications............................................47
Synchronizing email and PIM...............................................49
Redirecting email ....................................................................53
Summary..................................................................................56
Getting to know your handheld .................................................57
Handheld components...........................................................58

Scrolling through settings......................................................77
Summary and tips...................................................................78
Frequently asked questions.........................................................79
Alarm........................................................................................79
Battery.......................................................................................79
Storage......................................................................................81
Home screen ............................................................................83
LCD screen...............................................................................84
Messages...................................................................................84
Punctuation..............................................................................88
Resetting the handheld ..........................................................89
Specifications..................................................................................91
RIM 950 Wireless Handheld..................................................91
RIM 957 Wireless Handheld..................................................93
Research In Motion Limited Software License Agreement...97
Terms and Conditions............................................................97
Limited Warranty.........................................................................101
Index...............................................................................................107

Important safety information
Please read these safety instructions and the operation
instructions provided in this manual before operating the
handheld or its cradle. Retain these instructions for future use.
Remember to follow any special regulations governing the use of
the handheld and always switch it off in areas where radio
devices are forbidden, or when it may cause interference or
danger. Any safety laws and regulations pertaining to the use of
cell phones and two-way radios will likely apply to your use of
the handheld. We encourage you to follow such laws and
regulations at all times. In particular, please observe all
restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants, where blasting
operationsareinprogressorinanyotherareainwhich
restrictions on radio transmissions are imposed.
The handheld is not an FAA-approved electronic device for use
on aircrafts. Switch off the handheld when in an aircraft. The
effect of the use of the handheld in an aircraft is unknown. Such
use may affect aircraft instrumentation, communication and
performance, may disrupt the network, and may be illegal.

BETA version — Installation and User’s Guide
Important safety information
8
Operation of any radio transmitting equipment, including the
handheld, may interfere with the functionality of inadequately
protected medical devices, including pacemakers. Consult a
physician or the manufacturer of the medical device if you have
any questions. Additionally, while most modern equipment is
adequately shielded from radio signals such that your handheld
will not interfere with the operation of such equipment, certain
electronic equipment, including automotive systems, may not be
shielded against the radio signals from your handheld. You
should check with the manufacturer of your motor vehicle or the
manufacturer’s representative to determine whether the use of
the handheld will present any safety issues.
Note that the Auto On/Off function on the handheld does not
affect radio operation, and the radio remains on even when the
handheld has been turned off by the Auto On/Off function.
Before entering an area where radio devices are forbidden or
may otherwise disrupt the operation of other equipment, ensure
that the radio has been turned off by turning on your handheld
and manually turning off the radio in the Home screen.
Avoid using the handheld in any environment requiring your
full attention, such as when driving a vehicle. If you need to use
your handheld while driving, have a passenger in the vehicle use
the handheld for you, or find a safe location to halt your vehicle
prior to using the handheld. Do not use the cradle as a means of
storing your handheld while in a vehicle.
WARNING Do not use any cradle or any other accessory or attachment
that is not manufactured by RIM or supplied by RIM or an
authorized RIM accessories supplier. Use of any accessory
or attachment that is not supplied or approved for use by
RIM in conjunction with the handheld is not permitted as it
may cause hazards.

Important safety information
BETA version — Installation and User’s Guide
9
Do not place the handheld or its cradle on any unstable surface,
suchasacart,stand,tripod,bracket,ortable.Itmayfall,causing
serious injury to a child or adult, and serious damage to the
handheld.
Use only those battery types specified in this Installation &
Getting Started Guide. The use of any other batteries may disable
the handheld and may be dangerous. Use proper care when
disposing of your handheld. As the unit contains a lithium ion
cell, neither the handheld nor the lithium ion cell (nor the
alkaline (AA) battery) should be disposed of in fire. Dispose of
the handheld containing the lithium ion cell in accordance with
the laws and regulations in your area governing disposal of such
cell types. Similarly, dispose of AA batteries in a responsible
manner. Contact RIM if you have any questions concerning
disposal of the handheld, the lithium ion cell, or the AA battery.
The handheld should be operated only from the type of power
source indicated on the marking label. Power supply cords
should be routed so that they are not likely to be walked on or
pinched by items placed upon or against them, paying particular
attention to cords at plugs, convenience receptacles, and the
point where they exit from the handheld or its cradle. Do not
overload wall outlets, extension cords, or integral convenience
receptacles as this can result in a risk of fire or electric shock.
Never push objects of any kind into the handheld or cradle
through openings as they may short-out parts that could result in
a fire or electric shock. Never spill liquid of any kind on the
handheld or cradle. Do not use the handheld or cradle near water
(for example near a bathtub, or a sink, in a wet basement, near a
swimming pool, etc.). The handheld and its cradle should be
situated away from heat sources, such as radiators, heat registers,
stoves, or other products (including amplifiers) that produce
heat.

Installation and Getting Started Guide
Important safety information — RIM 950 Wireless Handheld
10
WARNING To reduce the risk of fire or electric shock, do not expose
the handheld or cradle to rain or moisture.
RIM 950 Wireless Handheld
Unplugthecradlefromthewallandreferthehandheldand
cradle for service to qualified service personnel if:
• liquid has been spilled or objects have fallen into the
handheld or cradle
• the handheld or cradle has been exposed to rain or water
• the handheld or cradle has been dropped or damaged in any
way
• the handheld or cradle does not operate normally by
following the instructions contained in this manual
• the handheld or cradle exhibits a distinct change in
performance.
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage and
will often require extensive work by a qualified technician to
restore the handheld or cradle to its normal operation.
Unplug the cradle before cleaning. Do not use liquid or aerosol
cleaners. Rather, use a damp cloth to clean the unit.
Failure to observe all these instructions will void the Limited
Warranty, and may lead to suspension or denial of services to the
offender, or legal action, or both.

Important safety information — RIM 957 Wireless Handheld
Installation and Getting Started Guide
11
RIM 957 Wireless Handheld
Read these instructions. Keep these instructions. Heed all
warnings. Follow all instructions.
Do not use this apparatus near water. Clean only with a dry
cloth.
Do not install near any heat sources, such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.
Do not defeat the safety purpose of the polarized or grounding-
type plug. A polarized plug has two blades with one wider than
the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not fit into
your outlet, consult an electrician for replacement of the obsolete
outlet.
Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point
where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during lightning storms or when used for
long periods of time.

Installation and Getting Started Guide
Important safety information — RIM 957 Wireless Handheld
12
Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way,
such as when the power-supply cord or plug has been damaged,
liquid has been spilled or objects have fallen into the apparatus,
it has been exposed to rain or moisture, does not operate
normally, or has been dropped.
WARNING To reduce the risk of fire or electric shock, do not expose
this apparatus to rain or moisture.
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician
to restore the handheld or charging cradle to its normal
operation.
Failure to observe all safety instructions contained in this
manual will void the Limited Warranty, and may lead to
suspension or denial of services to the offender, or legal action,
or both.

Welcome to your wireless
solution
BlackBerry Enterprise Edition is a mobile email solution that
includes either the RIM 950 Wireless Handheld (pager-sized) and
cradle or the RIM 957 Wireless Handheld (palm-sized) and cradle.
Your email solution also contains desktop software and flat-rate
airtime on a nationwide wireless data network.
Equipped with a screen size of 132X65 pixels (for the pager-sized
handheld) or 160X160 pixels (for the palm-sized handheld), RIM’s
always on, always connected wireless technology and QWERTY
keyboard design, the handheld provides users with the ultimate
pager-sized or palm-sized handheld for messaging and personal
information.
Get ready to experience the power of messaging with your
handheld using functions such as:
•Messages: Receive, read, reply to, compose, forward, save, file,
and delete messages.
•Compose: Create and send messages to Internet email
addresses and to other handhelds.
•Saved Messages: Store messages for future viewing.
•Search Messages: Locate messages in seconds with the
powerful search tool.
•Address Book: Store your personal directory of contact
information, such as multiple phone and fax numbers, and
email addresses. Enter notes for individual contacts and search
the database to find specific contacts.
•Calendar: Keep track of appointments using one of the four
calendar views: Day, Week, Month, or Agenda.

Installation and Getting Started Guide
Welcome to your wireless solution — About this guide
14
•Tasks: Add, edit, and delete tasks and mark tasks as complete.
•Alarm: Set the alarm on the handheld to sound every day or on
weekdays only.
•MemoPad: Compose, edit, and delete notes, memos and lists.
•Calculator: Perform basic mathematical operations and
conversions (conversions available only with the palm-sized
handheld).
•Options: Customize the way the handheld notifies you of new
messages; set the password; add, edit, and delete AutoText
entries; set the current date; program the automatic on/off
feature.
•Lock: Lock the handheld with a password security screen so
that only you can use it. (This function is visible in the Home
screen only after you have set a password.)
•Turn Wireless Off / Turn Wireless On:Turn offthe
handheld’s radio when you do not wish to receive messages or
when it may interfere with other radio communications, such
as during a flight. Turn on the radio again to send and receive
messages.
•Power Off: Turn off the handheld at night or on weekends.
About this guide
This guide provides information for operating the handheld and for
installing the desktop software.
BlackBerry Enterprise Edition integrates with your company’s email
system. Currently, BlackBerry Enterprise Edition is available for
users of Microsoft Exchange Server and Lotus Domino Server.

Welcome to your wireless solution — About this guide
Installation and Getting Started Guide
15
A summary, including a list of more tips, is included at the end of
each chapter. You can also refer to the list of frequently asked
questions included in this guide for answers to troubleshooting
issues that may arise.
This guide describes the operating procedures and instructions for
both the pager-sized handheld and the palm-sized handheld. Where
Microsoft
Exchange Information appearing in this format, prefaced by Microsoft
Exchange, pertains only to BlackBerry Enterprise Edition
for Microsoft Exchange. You have a Microsoft Exchange
email account if you are running Microsoft Outlook as your
email client. And, in Outlook, if you select Tools>Services,
the dialog box contains a list of services that includes
Mircosoft Exchange Server.
Lotus
Domino Information appearing in this format, prefaced by Lotus
Domino, pertains only to BlackBerry Enterprise Edition for
Lotus Domino.You have a Lotus Notes Domino email
account if you are running Lotus Notes as your email client.
Note Notes will appear in this format and will contain additional
information to help you perform the task being described.
Tip Tips will appear in this format and will provide information
about performing tasks and offer different options to
perform tasks.
WARNING Warnings appear in this format and advise you that failure
to take or avoid a specific action could result in data loss or
damage to the handheld.

Installation and Getting Started Guide
Welcome to your wireless solution — Other documentation available
16
procedures between the two handhelds differ, you will see the
following icons:
Throughout this guide, the graphics depicting keyboard keys and
LCD screens show the palm-sized handheld. The keyboard layouts
on each handheld are very similar; however, some keys are shaped
differently and there are a few additional keys on the palm-sized
handheld. Where the LCD screen differs between the pager-sized
handheld and the palm-sized handheld, both LCD screens are
shown. In addition, the handheld has two display options: Large
Font and Small Font. This guide shows the Large Font display
option.
Other documentation available
Documentation for BlackBerry Enterprise Edition also includes:
•“Handheld User’s Guide” —Refer to this online guide, which is
installed along with the desktop software, for detailed
information on handheld functions such as Messaging,
Address Book, Calendar, Tasks and more.
• “Desktop Software Online Help”—The desktop software offers
online help to guide you and answer your questions. In the
desktop software, select Help from any active window to view
help information.
This icon indicates that the associated information or
procedures pertain only to the pager-sized handheld.
This icon indicates that the associated information or
procedures pertain only to the palm-sized handheld.

Welcome to your wireless solution — About version 2.1
Installation and Getting Started Guide
17
•“README.txt”—This file, installed with the desktop software,
contains information about the new features of the version 2.1
release.
About version 2.1
This release of the BlackBerry Wireless Handheld is the first for
users on Lotus Domino and it is an update for existing BlackBerry
users on Microsoft Exchange. The following table provides feature
highlights of the BlackBerry Wireless Handheld and desktop
software 2.1 release.
BlackBerry
Feature Microsoft Exchange Lotus Domino
Wireless calendar — Use wireless
calendar synchronization to see calendar
and appointment changes reflected on
both the handheld and desktop “over the
air”.
Wireless meeting requests — Respond
to and create meeting requests on your
handheld for efficient meeting scheduling.
Downloads icon — This new icon in the
BlackBerry Desktop Manager window
provides a link to the Downloads website
where you can access BlackBerry software
upgrades and third-party applications.
Cut, copy, and paste — Modify
highlighted text in any editable field.
Search by subject — Perform a search to
find and view all messages containing the
same text in the Subject field.

Installation and Getting Started Guide
Welcome to your wireless solution — Contents of your package
18
Contents of your package
Your package should contain the following:
•Handheld
•Cradle
•Holster
•This“Installation and Getting Started Guide“
• Handheld “Quick Reference Card”
Additional fields in Address Book —
Four added fields are provided in the list of
contact information. These fields are user-
defined. (You can change the label of the
fields and include any relevant information
about the contact.)
Time zone support — Appointments
created for a specific time zone are
adjusted appropriately when the time zone
is changed in the handheld’s date and time
option.
Auto on/off functionality — during auto
off, the handheld’s radio remains ON.
Messages will continue to be received by
your handheld, even though the LCD and
notifications have been turned off.
Note For a complete list of new features for version 2.1 of the
software, refer to the README.txt file, found on your
installation CD.
For information on how to use these features, see the
online “Handheld User’s Guide”.
BlackBerry
Feature Microsoft Exchange Lotus Domino

Welcome to your wireless solution — System requirements
Installation and Getting Started Guide
19
• Installation CD containing desktop software and online
“Handheld User’s Guide”
If something from this package is missing or not working properly,
contact the point of purchase.
System requirements
The following components are required to install the desktop
software:
• Intel-compatible 486 or higher desktop with an available serial
port
• Windows 95/98/2000 or NT 4.0
Microsoft
Exchange Microsoft Exchange Client, Microsoft Outlook 97, Outlook
98 or 2000 (Workgroup installation), with an email account
on a Microsoft Exchange Server version 4.0 or higher, that
is capable of receiving email from the Internet.
Lotus
Domino Lotus Notes Client 4.6 or higher with an email account on a
Lotus Domino Server version 4.6 or higher that is capable
of receiving email from the Internet.