RingCentral Avaya Cloud Office J169 Setup guide

Avaya IX IP Phone J169/179
Quick Start User Guide
v1.2

Avaya IX IPPhone J169/179
The screenshots in this guide are showing the
J179.
The button layout and functionality is the
same for both a J169 and J179 IP Phone.
The J169 has a monochrome display while the
J179 has a color display.
*Note: An optional WiFi card is available for
the J179 only.

Avaya IX IPPhone J169/179
Physical Layout
Beacon LED - Displays red light for the Voice mail
and visual alerts.
Voicemail - Used to access Voicemail.
Phone Key - Displays the Phone screen.
Line Keys - Used to select the corresponding rows.
Each line key has a LED that displays the following
visual alerts:
▪Green light: incoming call and enabled features.
▪Red light: disabled features.
▪Red and Green light: phone is off-hook.
Beacon LED
Line Keys
Phone Key
Voicemail
Headset –Answer/Hang-up using Headsets
Speaker –Answer/Hang-up using Speaker
Mute - Used to mute and unmute outgoing audio
1
1
2
2
3
3
4
4
5
6
7
Headset
5
Speaker
6
Mute
7

Avaya IX IPPhone J169/179
Physical Layout
Soft Keys –On Demand features
Recents –Access Recent Missed, Answered and
Outgoing Call history
Contacts –Access to the Contacts Menu
•To search System Users select Contacts then
Members
Menu –Access Phone Menu
Soft Keys
Menu
Volume –Increase/Decrease Volume
1
2
3
1
4
2
5
Contacts
3
Recents
4
Volume
5

Avaya IX IPPhone J169/179
Making and Receiving Calls
Making a Call:
Press New Call, Lift the Handset, Press Headset or
Speaker and dial the number
Ending a Call:
Press End Call or hang up the Handset.
•If you are on a call using your headset, press End Call
or the Headset button to end the call.
•If you are on a call using speaker, press End Call or the
Speaker button to end the call.
Answering a Call:
Press Answer or lift the Handset.
•If you are on a call using your headset, press the
Headset button to answer the call.
•If you are on a call using speaker, press the Speaker
button to answer the call.

Avaya IX IPPhone J169/179
Transferring Calls
The types of Call Transfer are:
Talk:
•Announce the call prior to completing the transfer
Now:
•Transfer the call without announcing.
While on an active call, press the Transfer
softkey and then either enter the number and
press Dial or search for a number in Contacts
or Recents followed by Select.
•To simply transfer the call to the extension, select
Now.
•To speak to the user before transferring the caller
select Talk. After announcing the call select
Complete to complete the transfer.

Avaya IX IPPhone J169/179
Transferring Calls directly to voicemail
While on an active call, press the Transfer
softkey followed by *0 and the users
extension number.
•Select Call followed by Now.
•The caller will be transferred directly to the
user's voicemail.
•In this example we are transferring the
caller to the voicemail of extension 2405.

Avaya IX IPPhone J169/179
Parking and Un-Parking Calls
Parking a Call
While on an active call, press the softkey More followed by
Park.
•The system will then tell you the retrieval code required
to pick up the Parked call.
Picking up a Parked Call
From any phone select an available line and enter the Park
retrieval code

Avaya IX IPPhone J169/179
Adding another party to an active call
While on an active call, press Conf and then either
enter the number and press Dial or search for a
number in Contacts or Recents followed by
Select.
When the participant answers the call, press the Join
softkey.
This type of calling supports a maximum of 3 parties
including yourself.

Avaya IX IPPhone J169/179
Creating Contacts
A user can create Contacts for frequent calls numbers.
Press Contacts and then New.
•Enter Contact details and the press Save.
You can use the More option to change the icon that
is displayed beside the Contacts name.
•Work
•Mobile
•Home
•Other
Repeat the steps to add additional Contacts.

Avaya IX IPPhone J169/179
Assigning Speed Dials
Press Menu, Settings, Phone and scroll down to
Assign speed dial entries, followed by Select.
Select an unassigned speed dial entry and then press
Contacts.
Select the Contact you wish to assign to this speed
dial entry.
To call a Contact in your speed dial list, simply
press the digit (1-9) that corresponds with your
speed dial entry for 1 second.
Speed Dial allows you to press a dial pad digit (1-9)
for 1 second to call a specified Contact
•This only applies to Contacts added using the
instructions on the previous page.

Avaya IX IPPhone J169/179
How to make use of the free line keys (buttons)
You can program additional Presence buttons
(appearance buttons of other users)
•Please review the following helpful Video that explains how
to add Presence buttons.
You can program additional Contacts buttons
(External Autodials of phone numbers you frequently use).
•First step is to create Contacts on your phone.
•Select Contacts
•Select New
•Enter the new Contact information followed by Save
•Return to the main screen by pressing Phone
•Scroll to an available button and select Custom or simply
select the available button.
•Select Add followed by Contact
•Select the Contact you would like added.
•Return to the main screen by pressing Phone
Presence
Contacts