Road Angel Trac-it User manual

...for peace of mind
Product Guide & User Manual
V10310

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Thank you for choosing Trac-It by Road Angel
Whetheryouownacar,caravan,boat,jet‐ski,oranyothertypeofvehicle,makingsureit'ssafeandsecureis
difficultatthebestoftimes.Accordingtothehomeoffice,millionsofvehiclesandotherleisureequipmentare
recordedasstoleneveryyear.
Don'tworry!TheHomeOfficehasalsopublishedreportsstatingthatatheftistentimeslesslikelytooccurif
securityequipment(suchasatrackingdevice)isfitted.That'swhywehavedevelopedtheUK'smostadvanced(and
userfriendly)trackingsystem,Trac‐It.
Trac‐Itisdesignedtoputyourmindatease,soyoucanenjoyandmakethemostofyourleisuretime.Oncefitted,
it'slikehavingyourcar,caravan,boat,whateveritmaybe,withyouwhereveryougo‐foryour'peaceofmind'.Itis
suitableforanythingyoucaretotrack,andwithanin‐builtbatteryitwillevenlastupto30dayswithoutany
externalpowerfeed.
Trac‐Itwillalertyouassoonasitismovedsuchasintheeventofatheft.Cruciallyhowever,thesystemdoesn'tjust
wakeupwhenatheftoccurs‐youcanlogintoyourownsecureonlinetrackingsystemanytime,anywhere,tosee
whereitis.Ifatheftdoesoccur,oursecurityresponsecallcentrewillworkwiththeauthoritiesintrackingand
recoveringyourprideandjoy.
Ontopofthesecuritybenefits,Trac‐Italsomonitorsyourmovementsonceitisdisarmedandyouareonthemove.
TheabilitytotrackyourjourneysisauniquefeatureofTrac‐It,andallowsyoutoseewhereyou'vebeen,howfar
youtravelledandwhichrouteyoutook.
HereatRoadAngel,westrivetobringyoutheverybestleisuresafetyandsecurityproducts,andbelieveTrac‐Itisa
valuabletoolforkeepingyourvehicleorleisureequipmentsafe.Wehopeyouenjoyusingthisproduct.
Regards,
DaveClark,Founder

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Table of Contents
AboutTrac‐It ............................................................................................................................................ 4
Boxcontents............................................................................................................................................. 6
Warranty .................................................................................................................................................. 7
Batterypower&recharging..................................................................................................................... 8
Subscriptionsexplained ........................................................................................................................... 9
AdviceonfittingTrac‐It.......................................................................................................................... 10
Fittingandinstallation:astep‐by‐stepguide........................................................................................ 11
Arming&disarmingTrac‐It .................................................................................................................... 14
Whattodoifatheftoccurs ................................................................................................................... 16
Trac‐Itportaluserguide......................................................................................................................... 17
Terms&Conditions................................................................................................................................ 34

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AboutTrac‐It
Trac‐Itisanon‐boardmotiondetectiondevicethatmonitorsanyunusualmovementofyourvehicle,
caravan or leisure equipment and, under the right circumstances, will wake up an on‐board GPS
receivertocheckthecurrentlocation.IfTrac‐ItmovesanSMStextmessageand/oranemailissentto
you within seconds. The messages will display the current GPS location so you can act quickly to
recover your pride and joy, with the help of our security response call centre.  It also provides a
journeytrackingfeatureallowingyoutoviewdetailedinformationaboutyourjourneys.
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HowdoesTrac‐Itwork?
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Trac‐It combines GPS, GSM, RF and movement technology to record and relay (in real time) its
positiontotheTrac‐Itcentralserversatpre‐definedintervals.Theinformationisthendisplayedtothe
subscriberviaasecureonlinetrackingportalinorderforthemtoseewheretheirvehicle,caravanor
leisureequipmentis,andwhereithasbeen.
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Should a theft occur, the owner will be notified by an SMS text message and/or email. The Trac‐It
securityresponsecallcentrewillalsobenotifiedandwillworkwiththeauthoritiesonyourbehalfto
recoverthestolenitem.

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JourneyTracking
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Trac‐Itisnotjustasecurityproductanddoesnotstopworkingwhenyoudeactivateit...whenyouare
on the move, Trac‐It will switch into ‘journey’ mode. Providing you have installed your Trac‐It unit
usingtheignitionfeedaswellasearthandlivefeeds(pleasesee‘Fitting&installation:astep‐by‐step
guide’), when in journey mode Trac‐It will frequently monitor your journey by ‘speaking’ with the
Trac‐Itserversatveryshortintervals.Thismeansthatwhenyougetbackhomeyoucanlogontoyour
secure online tracking portal and view breadcrumb trails of exactly where you have been (dots
representingeachtimeyourTrac‐It unitcommunicatedwiththeTrac‐Itcomputer servers‐whichis
settoevery60seconds).Youcanalsogeneratereports onhowmanymilesyouhavetravelledand
(approximate)speeds.
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TechnicalSpecifications
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•Size:66mmx33mmx15mm.Weight:45g
•GPRS communication for alerts andconfiguration with, GSM SMS fallback.Quad‐band GSM/GPRS
forworldwidedeployment–850/900/1800/1900Mhz
•Latestultra‐sensitiveAssistedGPSreceiver
•RFBeaconforlocaliseddetection
•Accelerometerformovementdetection
•Internal1100mAhbatteryforprolongedoperation(5to8milliampdraw)
•AlertsbySMStextmessageand/oremailiftheinternalbatteryislow,oriftheunitisdisconnected

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Boxcontents
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Thefollowingitemsshouldbeincludedwithinthebox.PleasecontactRoadAngelon01327855586if
youaremissinganyoftheseitems.
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a=1xMainsCharger
b=1xTrac‐Itunit(deliberately
obscured)
c=2xLockGrip
d=1xWiringLoom
e=2xCableTies
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InformationCard
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You should also have an
information card located under
the lid of the box.  You should
keep this card with you at all
times (i.e. in your wallet), as it
explains how to arm & disarm
yourTrac‐Itunit,andalsowhatto
doityoureceiveanalert.
6

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7
Warranty
YourTrac‐Itunitisguaranteedforoneyearfromthedateofpurchasefromallmanufacturingdefects
that occur with normal use. RoadAngel GroupLtd is notliable for anyincidental orconsequential
damagesfromtheuse,misuse,ormounting,installationofyourTrac‐Itunit.
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Terms&ConditionsofWarranty:
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1. Trac‐It must be fitted by a professional automotive electrician with a VSIB, Thatcham or
manufacturers accreditation. Problems arising from faulty installations are not covered under
warranty.
2. Unitsthatareoutofwarrantywillbesubjecttoarepairfee,whichcanvary.
3. The warranty form (downloadable via www.roadangelgroup.com) must accompany all product
returns.
4. Whenreturningunitspleaseensurethatonlytheunitisreturned.PleasecallRoadAngelGroup
customerserviceteamon01327855586beforesendingunitsback.
5. Allunitsreturnedmustbesent backviatraceablemeanswithadequateinsurance. RoadAngel
Groupcannotbeheldresponsibleforanymissingunitsthathavenotbeenreturnedinthisway.
6. Iftherepair centreisunableto repairtheunit,then itwillbereplaced underthetermsof the
warranty.  Please refer to the Terms & Conditions at the back of this manual for further
informationonWarranty.

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7. Forallunitsoutofwarranty,customerswillbecontactedpriortoanyrepairbeingcarriedoutto
advisewhattheproblemisandhowmuchitwillcosttorepair.
8. Foroutofwarrantyunits,thecostofrepairswillvary(excludingpostage&packaging)dependant
onthelevelofworkrequired.
If your unit fails to perform as specified in this user manual, please visit
www.roadangelgroup.com/warranty.aspx.
Batterypower&recharging
YourTrac‐Itunithasasmallinternalbatterythat(iffullycharged)willlastforupto30days,withoutit
beingconnectedtoapowersupply(i.e.anexternalbattery).Thisissuitableforshorttermuseand
only when the unit is armed for movement alerts, thus not in journey mode.  If Trac‐It is used in
‘JourneyMode’withoutitbeingconnectedtoapowersupply,thechargeinthebatterywilldecrease
atanacceleratedrate,andwillonlylastforafewdaysatbest.
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Whenconnectedtoabattery/powersupply,theTrac‐Itunitwilldraw5to8milliampsofpower.This
shouldnotaffecttheoperationorchargeofyou’reexternalbattery,providingthebatteryisincorrect
workingorder.
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Ifthechargeintheinternalbatteryislow,youwillreceiveanalertbyemailand/orSMStextmessage
(pleasenoteifyourTrac‐Itsubscriptionisnotvalidyouwillnotreceiveanywarnings).

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9
When you first take your Trac‐It unit out of the box, you must charge it using the mains charger
providedinthebox,for12to24hours.Thiswillensurethereisenoughchargeintheunits’battery
whenyoucometoinstallit,andsetupyourtrackingportal.
Subscriptionsexplained
In order for Trac‐It to work, you need to pay an ongoing subscription to cover the cost of data
transfersbetweenyourTrac‐ItunitandtheTrac‐Itcomputerservers.TheunithasabuiltinSIMcard
as well as a GPS receiver in order for it to be tracked effectively, and when the unit ‘talks’ to the
computer servers to update its location on the Trac‐It system, a cost is incurred with the network
provider.YourTrac‐Itunitcan‘speak’totheTrac‐Itcomputerservershundredsandeventhousands
oftimeseverymonth.Purchasingoptionsareasfollows:
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• Annuallyup‐frontforone,twoorthreeyearperiods
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You can purchase subscriptions online via our website at www.roadangelgroup.com, or call us on
01327855586.Pleasesee‘Fitting&Installation:astep‐by‐stepguide’formoreinformation.
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PleaseNote:Isveryimportantyouhaveanup‐to‐datesubscriptionotherwiseyourTrac‐Itunit
willnotalertyouifatheftoccurs,andyouwillnotbeabletoaccessyourTrac‐Itportal.
Allhistoricaljourneyinformationwillalsobelostshouldyouletyoursubscriptionslapse.
Allpre‐paidsubscriptionsarenon‐refundableandnon‐transferrable.

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10
AdviceonfittingTrac‐It 
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Please take your time in positioning and securing the unit, as this is vital to ensure its proper
operation.ItisuptotheinstalleroftheTrac‐Itunittopositiontheunitwheretheyseefit,howeverin
order for the unit to obtain maximum GPS signal please do not position the unit under any metal
objects(suchasthefueltank).Wecannotsuggestthemostappropriatelocationasthisvariesgreatly
betweendifferentvehicles,caravansandleisureequipment,andourrecommendationsmayalsogive
yourTrac‐It'spositionawaytopotentialthieves.

TheTrac‐Itunitshouldbesecuredwiththetopfacingasmuchtotheskyasispossible,andcanbe
fastened with cable ties or Velcro pads ‐ once again this is up to the individual owner.  Please also
ensurethatyouhavesecuredthewires/wiringloomcorrectly.Youcanusecabletiesand/orVelcro
fasteners(asprovidedinthebox),howeverifyoudousetheVelcrofastenerspleasemakesurethe
contactsurfaceiscleanandfreefromdust.

The loom provided in the box is two meters long, thus giving you enough flexibility to fit the unit
whereyouchose.Pleaseensurehoweverthatyouconnectthewirestotheappropriatefeeds.
Pleasenote:Trac‐ItmustbefittedbyaprofessionalautomotiveelectricianwithaThatchamor
manufacturersaccreditation.Thefollowinginstructionsaretoguidequalifiedinstallersinfitting
theTrac‐Itunit,otherwisetheWarrantywillbeinvalid.


11
ForastepbystepguideonfittingandinstallingyourTrac‐Itunit,pleasesee‘Fitting&installation:a
step‐by‐stepguide’.

Pleasenotethat theTrac‐ItunitisIPC 6‐7rated,thusiswaterproof tothesestandards.Thewiring
loomsalsohavea2ampfuse,toprotectfrompowersurges.
Fittingandinstallation:astep‐by‐stepguide




Step1

RemoveTrac‐Itunitfrompackaging.Theunitmustbechargedpriortoinstallationusingthemains
charger provided, for at least one hour.  This will help ensure the installation process is conducted
withoutanyproblems.



Pleasenote:Trac‐ItmustbefittedbyaprofessionalautomotiveelectricianwithaThatchamor
manufacturersaccreditation.Thefollowinginstructionsaretoguidequalifiedinstallersinfitting
theTrac‐Itunit.


12
Step2 

RemovetheTrac‐Itinformationcardformthebox(locatedunderthelid)andkeepittohand,asyou
will need it at a later stage.  After the install is complete, please ensure this card is given to the
customerforthemtokeepinasafeplace,asitexplainshowtoarmanddisarmtheirTrac‐Itunit,as
wellaswhattodo if they getanalert.Italsohasthe Serial Number andIMEInumberrequiredfor
registration.

Step3

1. Installwiringloom
2. ConnecttheLive(red)wiretoalivepowerfeed
3. ConnecttheEarth(black)wiretoanEarthsource
4. Connect the Ignition (blue) wire to an ignition feed. Please note that you do not have to
connectthiswirehoweveritisrecommendedasitwillenableTrac‐Ittobearmedanddisarmed
byusingtheignition.OtherwiseyouwillhavetoarmanddisarmTrac‐ItbysendinganSMStext
message from your mobile phone or from the Trac‐It website.  You also need to have the
ignitionfeedconnectedifyouwishtouseseebreadcrumbtrailsofwhereyou’vebeen–aspart
ofthejourneytrackingfeature.


13
5. PositiontheTrac‐Itunitinahiddenplace.Weadviseyounottoplacetheunitunderanymetal
surfaces as this will impede the ability of the unit to acquire a GPS signal.  Once you have
attachedtheunit,pluginthewiringloom.Pleasesee‘AdviceonfittingtheTrac‐Itunitformore
information.
Step4
The Trac‐It customer must now register the unit with Road Angel, via our website at
www.roadangelgroup.com.Theyneedtoclickon‘Registration’onthetopmenubarandfollowthe
prompts.  By registering with us, this will enable the customer to manage all aspects of their Road
Angelaccount,includingaddingoramendingsubscriptionsfortheirTrac‐Itproduct,andwillalsoset‐
uptheirTrac‐It(tracking)portalatthesametime.ThecustomermusthavetheirTrac‐Itinformation
cardtohand,astheywillneeditthroughoutthisprocess.
Onceset‐up,thecustomercanaccesstheirTrac‐Itportalviatheiraccounthomepage,whereitsays
‘Launchtrackingportal’.
That’sit–you’redone!Foranin‐depthoverviewofhowtouseyourTrac‐Itportal,pleasesee‘Trac‐It
portaluserguide’.
6. Toensuretheunitisworkingcorrectlyand‘talking’totheTrac‐Itcomputerservers,pleaselog
 ontohttp://install.roadangelgroup.comandfollowtheprompts.Thisisaninstallationwizard

 thatwillensuretheTrac‐Itunitisfunctioningcorrectly


14
Arming&disarmingTrac‐It
IfyouhaveinstalledyourTrac‐ItunitusingonlyLiveandEarthfeeds(andnotignition–asoutlined
below)thenyouwillonlybeabletoarmanddisarmyourTrac‐ItunitusinganSMStextmessageor
fromtheTrac‐Itwebsite.ThesystemwillonlyrecogniseyourSMStextmessageifitissentfromthe
mobilephonenumberoftheprimarycontactasset‐uponyourTrac‐Itportal(pleaseseefigure1.2).

ArmingTrac‐It

3‐wire install: If you install the Trac‐It unit using a 3 wire install (recommended) the system will
automaticallyarmitselfwhenignitionisswitchedoff.

2‐wireinstall:IfyouhaveinstalledtheTrac‐Itunitwithonlythe‘live’and‘earth’connections,youwill
needtoactivatethesystembytexting“arm”followedbyaspace,thenthenameyouhavegivenyour
vehicle,caravan,leisureequipmentetc.(viayourTrac‐Itportal)to‘07817814206’.Pleasemakesure
you send the text message from the mobile phone number you have saved as the primary mobile
phonecontactnumberonyourTrac‐Itportal.PleaseseeFigure0.1foranexample.

DisarmingTrac‐It

3‐wire install: If you installed the Trac‐It unit using a 3 wire install (recommended) the system will
automaticallydisarmitselfwhenignitionisswitchedoff.


15
2‐wireinstall:IfyouhaveinstalledtheTrac‐Itunitwithonlythe‘live’and‘earth’connections,youwill
needtodeactivatethesystembytexting“disarm”followedbyaspace,thenthenameyouhavegiven
yourvehicle,caravan,leisureequipmentetc.(viayourTrac‐Itportal)to‘07817814206’.Pleasemake
sureyousendthetextmessagefromthemobilephonenumberyouhavesavedastheprimarymobile
phonecontactnumberonyourTrac‐Itportal.PleaseseeFigure0.2foranexample.

















ArmingTrac‐ItbySMStextmessage DisarmingTrac‐ItbySMStextmessage


16
Whattodoifatheftoccurs
Ifyou get an alert by SMStext message and/or email immediately checkthata theft has occurred,
eitherbyloggingintoyourTrac‐Itportalorbyphysicallycheckingitslocation.Ifathefthasoccurred,
pleasecontactyourlocalPoliceimmediatelyandobtainaCrimeReferenceNumberand/orIncident
Number. If the Security Response Call Centre has not already been in contact, call them on the
numberprovided.You will need to give them the Crime Reference NumberorIncidentNumberat
whichstagetheywillcontactandworkwiththeauthoritiesinrecoveringthestolenitem.Thesecurity
Response Call Centre is a 24 hour call centre that will respond to any alerts and work with the
authoritiestorecoverstolenitemsfittedwithTrac‐It
Pleasenote:pleasedonotcontactRoadAngelGroupaswedonotofferanyrecoveryservices.Road
AngelGroupwillalsonotbeheldliableforanyitemfittedwithTrac‐Itthatisstolen.Pleasereferto
ourtermsandconditionsformoredetails.

QuickStepGuide

1. Checkthatathefthasoccured
2. Ifithas,immediatelycontactyourlocalPolicestationandobtainaCrimeReferenceNumberor
IncidentNumber
3. ContacttheSecurityResponseCallCentreandadvisethemthatathefthasoccurred,ifthey
havenotalreadybeenincontact
4. LogontoyourRoadAngelcustomerportalandchangethestatusofyourunitto‘stolen’


17

PleasedonotcontactRoadAngelGroupaswedonotprovideanyrecoveryservices.
Trac‐Itportaluserguide
TheTrac‐Itportalisyourownsecure,onlinesystemtotrackthemovementsofyourvehicle,caravan
orleisureequipment.Youcanloginatanytimenightordayandseeitinrealtime.

TheTrac‐Itportalhasbeenspeciallydesignedtotrackstolenitems.Ifyougetanalert,youcanlog
into your Trac‐It portal from anywhere in the world and see where your vehicle, caravan or leisure
equipmentisgoing.Oursecurityresponsecallcentrewillthenworkwiththeauthoritiesingettingit
back!

Asyouwill(hopefully)not have a greatneedtotrackastolenitem,wehaveextended the journey
trackingfeaturestoworkwhenyouareonthemovewithyourvehicle,caravanorleisureequipment.
 
Trac‐Itwillrecordwhereyouhavetravelled,howmanymilesyouhavecoveredandtheapproximate
speedsatwhichyouweregoing.Thisuserguidewilloutlinehowtousethevariousfeaturesavailable
onyourTrac‐Itportal,from updating your contact information, to viewing your journeys, to adding
multipleTrac‐Itunitsonthesameportal.

Pleasenotethatonceyouhavereported a theft, youwillnolongerbeabletologintoyour Trac‐It
portaluntiltheitemhasbeenrecovered.Thisisinordertostopvigilanteactionfromowners.


19
OverviewoftheTrac‐Itportal(PleaserefertoFigure1.0)

1. Zoominandoutofmap
2. Allowstoyou‘pan’(move)themapinanydirection
3. Changethemaptoa2dimensionalview
4. Change the map to a 3 dimensional view (where available – Requires a Microsoft software
download.Simplyclickon‘3D’andthiswillstartthedownloadprocess)
5. Changethemapviewto‘Road’view
6. Changethemapviewto‘Aerial’(orsatellite)view
7. Changethemapviewto‘Bird’sEyeview(notavailableinallareas)
8. Addorremoveroadnamesandotherlabelsthatareoverlaidonthemap
9. Allows you to edit the detailsof your tracked item on the system, as well as allowing youto
change the method by which you arm and disarm your Trac‐It unit (i.e. by movement or
Security‐Fence).Thisalsoallowstheusertochangethenameoftheirtrackeditem(whichis
thenameyou useifyouare arminganddisarmingyour Trac‐Itunit(s)viatext message,ifno
ignition feed has been used), and upload a picture icon to represent their vehicle, caravan,
leisureequipmentetc.

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20
10. Allowsyoutoviewyourhistoricjourneysforupto3monthspriortothecurrentdate
11. Allowsyoutorefreshthelocationofyourtrackeditemonthemap.AstheTrac‐Itunitupdates
itspositiononlyonceevery4hoursifleftin‘armed’mode(andithasn’tmoved),youmaywish
torefreshitslocationforyourpeaceofmind
12. Displaysthedetailsofyourtrackeditemandlastknownaddress(i.e.whenTrac‐Itlastupdated
itslocation)
13. DisplaysthechargeleveloftheinternalbatterywithinyourTrac‐Itunit
14. DisplaysthenextscheduledcontactthatyourTrac‐ItwillmakewiththeTrac‐Itservers(thisisin
ordertoupdateitsposition).
15. DisplaysthecurrentoperatingsettingofyourTrac‐Itunit.
16. Displays the alarm activation setting.  I.e. the trigger you have chosen for Trac‐It to alarm –
MovementorSecurityFence
17. Allows you to change the Security Fence settings (only available on 2 wire install). Security
fenceistheareayousetthatifyourtrackeditemmovesoutsideofthis‘area’,thesystemwill
alertyou
18. Allowsyoutoaddoreditthosepeoplewhowillreceiveanalert(byemailorSMStextmessage)
ifyourTrac‐Itsystemistriggered(maximumofthreecontactsforSMSalerts)