Rocstor ROCSERVE 4RMe Manual

store your future
ROCSERVE 4RMe
Secure-Encrypted 4-Bay Storage System
Installation and Configuration Manual

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TAB E OF CONTENTS
IMPORTANT NOTICES ............................................................................................................ 4
SAFETY NOTICES .............................................................................................................................. 4
GENERA NOTICES ........................................................................................................................... 4
CAPACITY DISC AIMER ...................................................................................................................... 4
CARE AND HAND ING ....................................................................................................................... 4
FCC-B RADIO FREQUENCY INTERFERENCE STATEMENT ........................................................... 5
 PRECAUTIONS FOR THE RAID SYSTEM ............................................................................ 5
ABOUT THIS MANUA ........................................................................................................... 6
BEFORE YOU BEGIN ............................................................................................................... 7
GENERA ............................................................................................................................... 8
BOX CONTENTS ..................................................................................................................... 8
MINIMUM SYSTEM REQUIREMENTS ...................................................................................... 9
CONNECTORS ...................................................................................................................... 10
ROCSERVE 4RME UNIQUE FEATURES: .................................................................................. 11
HARDWARE-BASED AES-256 BIT DATA ENCRYPTION ............................................................ 11
KEY FEATURES ..................................................................................................................... 12
SPECIFICATIONS .................................................................................................................. 13
SYSTEM VIEWS .................................................................................................................... 13
FRONT VIEW ................................................................................................................................. 13
HDD STATUS INDICATOR ................................................................................................................ 14
OCK INDICATOR ........................................................................................................................... 14
FRONT PANE ED ......................................................................................................................... 1
REAR VIEW ................................................................................................................................... 16
RAID MANAGEMENT ........................................................................................................... 17
QUICK INSTA ATION GUIDE ............................................................................................... 18
USING THE KEY TOKEN ........................................................................................................ 27
RAID CONFIGURATION ........................................................................................................ 29
CONFIGURING THROUGH A TERMINA ............................................................................................... 27
CONFIGURING USING THE CD PANE ............................................................................................... 34
MENU DIAGRAM ........................................................................................................................... 37
WEB BROWSER-BASED REMOTE RAID MANAGEMENT VIA R- INK PORT ................................................. 41

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MAIN MENU ....................................................................................................................... 42
CONFIGURATION PROCEDURES ......................................................................................................... 4
RAID SET FUNCTIONS ...................................................................................................................... 46
VO UME SET FUNCTION ..................................................................................................................
PHYSICA DRIVES ........................................................................................................................... 61
SYSTEM CONTRO S ........................................................................................................................ 68
INFORMATION MENU ..................................................................................................................... 77
FORMATTING AND PARTITIONING THE ROCSERVE 4RME ..................................................... 90
INITIA IZING THE VO UME USING A PC ............................................................................................. 90
INITIA IZING THE VO UME USING A MAC .......................................................................................... 98
TROUB ESHOOTING .......................................................................................................... 106
SUMMARY OF RAID TAB E OF CONTENTS .......................................................................... 109
RAID CONCEPTS ......................................................................................................................... 110
DEFINITION OF RAID EVE S .......................................................................................................... 112
RAID MANAGEMENT ................................................................................................................... 11
EASY TO USE FEATURES ............................................................................................................... 116
HIGH AVAI ABI ITY ...................................................................................................................... 118
INTERFACES (PORTS) AND CAB ES ..................................................................................... 119
COMPARISON CHART ................................................................................................................... 121
INTRODUCTION TO FORMATTING ................................................................................................... 122
TECHNICA SPECIFICATIONS .............................................................................................. 124
IMITED WARRANTY ......................................................................................................... 124
TECHNICA SUPPORT ......................................................................................................... 129
TRADEMARKS ACKNOW EDGEMENTS ................................ ERROR! BOOKMARK NOT DEFINED.
COPYRIGHTS ....................................................................... ERROR! BOOKMARK NOT DEFINED.
CONTACT INFORMATION ................................................................................................... 131
NOTE: Volume label in this manual should read: “New volume.” During formatting, you may
change it. Other changes: “RAID Manager” should be “Rocsecure” and “XXXXXXXX” should be
“Rocserve 4RMe, or Guard 4MT (older version).” Please check for the latest edition of this
manual, 2011, on our website at www.roctor.com. We apologize for any inconvenience.

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IMPORTANT NOTICES
Safety Notices
•The warranty is void if an unauthorized person attempts and/or repairs the hard disk drive.
•Read all Manuals and instructions carefully before using the device.
•Do not spill any liquid or insert any object into the device.
•Use the device within the specifications indicated, including but not limited to: power
requirements, temperature, humidity, sunlight and magnetism from other devices such as
computers and televisions.
•Please visit the Rocstor website, www.rocstor.com for further information concerning
specifications and use of the device.
General Notices
•Consistently make multiple backup copies of your data for your protection. Hard disk drives
are subject to failure at any time.
•Rocstorage, Inc. shall not be held liable for loss of data or the restoration or recovery of
data on the device. Please view complete Limited Warranty Information in this manual or
on the Rocstor website (www.rocstor.com) for further details.
Capacity Disclaimer
Actual accessible hard drive capacity will indicate up to 10% lower than stated under different
Operating Systems and formatting.
The storage volume is measured in total bytes before formatting. References to round
numbers of gigabytes or terabytes are an approximation only. For example, a disk drive labeled
as having 00GB (gigabytes) has space for approximately 00,000,000,000 bytes before
formatting. After formatting, the drive capacity is reduced by about % to 10% depending on
the operating system and formatting used.
Care and Handling
The following instructions concern the proper care and handling of the Articroc 4-Bay RAID.
Please take a moment to review these instructions.
•As with any storage solution, it is recommended that all data be backed up regularly.
•Ensure that you follow the proper removal procedure to disconnect the RAID.
•Do not move or disconnect this device from your computer while it is reading or writing
data. This may cause damage to the RAID.
•Do not place this device near a heat source or expose it to direct flame.
•Do not place the device near any equipment generating strong electromagnetic fields.
Exposure to strong electromagnetic fields may cause the device to malfunction or data to be
corrupted.
•Do not drop or cause shock to your RAID.
•Do not spill any liquid or insert any object into the device.
•Do not attempt to disassemble and service the Rocpro drive during the warranty period.
•Please read the Safety Notices and Limited Warranty information in this Manual and on the
Rocstor website (www.rocstor.com) for further details.

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FCC-B RADIO FREQUENCY INTERFERENCE STATEMENT
This device complies with Part 1 of the FCC rules. Operation is subject to the following two
conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 1 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates radio frequency energy, and
if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications.
PRECAUTIONS FOR THE RAID SYSTEM
♦The main circuit board of the RAID System is susceptible to static electricity. Proper
grounding is required to prevent electrical damage to the RAID System unit or other
connected devices, including the host computer. Always place the RAID System unit on a
smooth surface and avoid all dramatic movement, vibration and percussion.
♦Do NOT allow water to enter the RAID System unit.
♦Installation of additional equipment in the host computer may be required. Visit our
website to download the latest product information updates.
♦Do NOT attempt to service this unit yourself. Disassembling the RAID System’s inner parts
will expose you to dangerous voltages or other hazards.
♦Do NOT block the ventilation. Proper airflow is required to ensure reliable operation and to
prevent overheating.
♦Do unplug the RAID System unit from the electrical outlet when not in use to provide an
ecological friendly environment.
♦Use only the power supply cable provided with the RAID System unit.
Please thoroughly read and follow the instructions provided in this manual. Failure
to do so may result in damage to the RAID System, and any or all of the connected
devices.

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ABOUT THIS MANUA
This manual provides information regarding the quick installation and hardware features of the
eSATA-to-SATA II Rocserve 4RMe. This document also describes how to use the storage
management software. Information contained in the manual has been reviewed for accuracy,
but not for product warranty because of the various environment/OS/settings. Information and
specifications will be changed without further notice. Please go to the Rocstor website to find
the on-line version of the manual for up-to-date information.
The following icons are being used for some details and information to be considered in going
through with this manual:
NOTES:
These are notes that contain useful information and tips
that the user must give attention to in going through with
the Rocserve 4RT operation.
IMPORTANT!
This refers to important information that the user must
remember.
CAUTION:
This refers to important information that the user must be
aware to prevent damage to the equipment and its
components.
WARNING!
This refers to important information that the user must
follow to avoid unnecessary errors and bodily injury during
hardware and software operation.

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BEFORE YOU BEGIN
Before reading the remainder of this manual, please read the following safety guidelines. Notes
about the Rocserve 4RMe’s controller configuration and the product packaging and delivery are
also included.
Safety Guidelines
To provide reasonable protection against any harm on the part of the user and to obtain
maximum performance, the user is advised to be aware of the following safety guidelines
particularly in handling hardware components:
Upon receiving the product:
•Place the product in its proper location.
•To avoid dropping the unit, ensure that somebody is around for immediate assistance.
•Please handle with care to avoid dropping the unit, which may cause serious damage to the
product and/or personal injuries. Always use correct lifting procedures.
Upon installing the product:
•Ambient temperature is very important for the installation site. It must not exceed 30◦C (86◦
F). Due to seasonal climate changes, regulate the installation site temperature to ensure it
does not exceed the allowed ambient temperature.
•Before plugging-in any power cords, cables and connectors, ensure that the power switches
are turned OFF. Disconnect power connections before the power supply module is removed
from the enclosure.
•Outlets must be accessible to the equipment. Do not use extension cords.
•All external connections should be made using shielded cables and as much as possible. It is
recommended that anti-static hand gloves be used to make all connections and
disconnections.
•When installing each component, secure all mounting screws and locks. Ensure that all
screws are fully tightened. Follow correctly all the listed procedures in this manual for
reliable performance.
Controller Configuration
This Rocserve 4RMe supports single controller configuration.
Packaging, Shipment and Delivery
•Before removing the Rocserve 4RMe from the shipping carton, please visually inspect the
physical condition of the shipping carton for any damage.
•Unpack the Rocserve 4RMe and verify that the contents of the shipping carton are all there
and in good condition.
•Exterior damage to the shipping carton may indicate that the contents of the carton are
damaged.
•If any damage is found, do not remove the components. Please IMMEDIATELY contact the
dealer where you purchased the Rocserve 4RMe for further instructions.

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GENERA
Introduction
ROCSERVE 4RMe - Secure 4-Bay RAID
Rocstorage has developed an advanced encrypted 4-bay RAID system that provides exceptional
performance and reliability for both Mac and PC users. Demanding audio/video professionals
will have 4 fast SATA high-capacity 3. ” drives for incredible storage.
Choose Rocstor drives and store your future.
BOX CONTENTS
•RAID system unit
•One power cable
•One RJ-4 Ethernet cable
•One external SATA cable
•One serial RS232 cable
•Two encryption key tokens
•Installation Reference Guide
•Miscellaneous hardware
Special Features
•Real-time hardware AES-2 6 bit encryption RAID system to safeguard all data-at-rest
•Multiple volumes for host access
•Over 2 TB support
•Supports MAID (Massive Array of Idle Disks - “Green Storage Concept”) technology to save
less power consumption and enhance disk drives’ effective usage
•Easy to say “disk drives are spin down when there is no activity or I/O drives on the drives”
•Supports hot spare and auto rebuild function
•On-line capacity expansion

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ENCRYPTION FEATURES:
•Advanced Encryption Standard Algorithm AES-2 6 bit key strength
•Real-time encryption (virtually zero time in encrypting and decrypting the data)
•Hardware encryption (not software imbedded in a chip)
•CBC or ECB modes
•The cryptographic engine is NIST (National Institute of Standards and Technology) of
USA and CSE (Communications Security Establishment) of Canada certified hardware
AES (Advanced Encryption Standard) algorithm.
•FIPS (US Federal Information Processing Standard) 140-2 Cryptographic Engine validated
(FIPS Inside)
•Authentication: Secure key token
•No software or GUI involved or required installation (for encryption or authentication)
•Raid sub-system external storage drive
•Ruggedized aluminum casing
•Built-in power supply
•Incorporates SATA hard drive
•eSATA port
•Speeds up to 3,000 Megabytes per second
•Compatible with both Windows and Macintosh environments
•Power: Auto-Switchable 240VA/100VA international use
•Direct (AC) plug in to electricity (no bulky adaptor required)
•Includes all necessary cables

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MINIMUM SYSTEM REQUIREMENTS
Mac Users: Window Users:
* Many computers do not come with factory installed eSATA port. Therefore, you may need to
purchase a PCI, PCI-X or PCI-Express card to use these ports. Rocstor offers a variety of
accessories to work with PC Windows or Mac based Computers. Please visit us at
www.ROCSTOR.com
CONNECTORS
•R-Link (RJ4 ) Port
•eSATA Port
•Key- Token Port
•Monitor Port
•AC Power Input
•On – OFF Switch
Hardware: eSATA* or USB (1.1 or 2.0)
port(s.)
Operating Systems: Microsoft Windows
2000, Me, XP, Vista, Windows 7
Recommended memory: 1 GB RAM
Hardware: eSATA* or USB (1.1 or 2.0)
port(s.)
Mac: PowerPC or Intel processor running
Mac OS 9, X, Leopard, Snow Leopard
Recommended memory: 1 Gb RAM

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ROCSERVE 4RMe UNIQUE FEATURES:
Unsurpassed Value
•Most cost-effective SATA II RAID system
Application Flexibility
•Extends useful life by adapting to future IT requirements
Easy Installation, Upgrade, and Maintenance
•Provides a fast and easy way to install and upgrade the encrypted storage. Simplified
maintenance reduces ongoing IT labor costs.
Exceptional Manageability
•Graphic User Interface (GUI) enables easy user remote management and configuration.
•Menu-driven interface provides a convenient way for user to maintain the storage locally
via serial interface or LCD front panel.
Green Power Thinking
•Saves power by adopting the new “MAID” (Massive Array of Idle Disks) technology.
RAID Management
•Smart-function LCD panel
•Environmental monitoring unit
•Real- time drive activity and status indicators
•Web-based GUI management utility
HARDWARE-BASED AES-256 BIT DATA ENCRYPTION
•The Rocserve 4RMe is equipped with Real-Time Hardware AES-2 6 bit encryption
powered by X-Wall MX technology to safeguard all data-at-rest (DAR).
•A SATA to SATA cryptographic bridge chip sits between the host SATA interface and the
RAID controller’s SATA host channel, encrypting entire RAID volumes with high speed
performance while providing up to AES-2 6 bit hardware strength encryption.

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KEY FEATURES
•SATA (3Gbps) single host interface
•Multiple volumes for host access
•Over 2TB storage
•Supports hot spare and automatic hot rebuild
•Allows online capacity expansion within the enclosure
•Local audible event notification alarm
•Supports password protection
•Built-in R-Link port for remote event notification
•Tagged command queuing for 2 6 commands, allows for overlapping data streams
•Transparent data protection for all popular operating systems
•Built-in NIST and CSE certified AES-2 6 bit hardware cryptographic processor
•Real-time full RAID encryption without performance degrading to safeguard all the data
inside and easily controlled by hardware key token

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SPECIFICATIONS
•Physical dimensions: 9(H) x .6(W) x 12.7(D) inches
226(H) x 149(W) x 322(D) mm
•Weight: 17. lb (8.0kg) or 23. lb (10Kg) w/ 4 HDD’s
•Transfer rates: eSATA up to 3,000 Mbits/s;
USB 2.0 up to 480 Mbits/s.
SYSTEM VIEWS
Identifying Parts of the Rocserve 4RMe
Front View

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HDD Status Indicator
There are two LED indicators for each disk drive.
Part
Function
HDD Status LED
No LED light indicates power is on and hard drive status is
good for this slot. Red means no disk drive inserted or disk drive
is Faulty.
HDD Access LED
LED will blink blue when the hard drive is being accessed.
ock Indicator
Every Drive Tray is lockable inside the slots. Open the door lock. When the lock indicator is
in vertical position (arrow points downwards), the drive tray is unlocked. When the lock
indicator is in horizontal position (arrow points to the left), the drive tray is locked. To lock a
drive tray, please use the special key provided (in the hardware package) to turn the lock
indicator.

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Front Panel ED
Parts Function
Power LED POWER Green LED indicates power is ON.
Fault LED Red blinking LED indicates a problem within the
internal subsystem such as over temperature.
Sleep Mode LED Orange LED is normal and subsystem is not in
sleep mode. Orange blinking LED means
subsystem is in sleep mode (spin down idle HDD).
Activity LED This LED will blink blue when the RAID controller
is busy / active.
HDD Fault LED This LED will blink red when there is HDD failure.

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Rear View
Ports
eSATA Port
The Rocserve 4RMe has one external SATA port for connecting to the host system.
R-Link Port: Remote Link through RJ-4 Ethernet for remote management
The Rocserve 4RMe is equipped with one 10/100 Ethernet RJ4 LAN port. You use a
web browser to manage the Rocserve 4RMe through Ethernet for remote
configuration and monitoring.
Link LED: Green indicates Ethernet is linking.
Access LED: Orange blinking indicates the 100Mbps Ethernet is being accessed.
Monitor Port
The Rocserve 4RMe is equipped with a serial monitor port allowing you to connect a
PC or terminal.
Key Token Port
The Rocserve 4RMe has one key token port for inserting the key token.
NOTE: For more information about using the key token, see “Using the
Key Token” section below.
Access LED
The LED will be blinking blue when the eSATA host channel is busy (with data transmission).

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Summary
RAID 0 is the fastest and most efficient array type but offers no fault-tolerance. RAID 0 requires
a minimum of one drive.
RAID 1 is the best choice for performance-critical, fault-tolerant environments. RAID 1 is the
only choice for fault-tolerance if no more than two drives are used.
RAID 3 can be used to speed up data transfer and provide fault-tolerance in single-user
environments that access long sequential records. However, RAID 3 does not allow overlapping
of multiple I/O operations and requires synchronized-spindle drives to avoid performance
degradation with short records. RAID with a small stripe size offers similar performance.
RAID combines efficient, fault-tolerant data storage with good performance characteristics.
However, write performance and performance during drive failure is slower than with RAID 1.
Rebuild operations also require more time than with RAID 1 because parity information is also
reconstructed. At least three drives are required for RAID arrays.
RAID MANAGEMENT
The Rocserve 4RMe can implement several different levels of RAID technology. RAID levels
supported by the Rocserve 4RMe are shown below.
RAID evel Description Min. Drives
0
Block striping is provide, which yields higher
performance than with individual drives. There is
no redundancy.
1
1
Drives are paired and mirrored. All data is 100%
duplicated on an equivalent drive. Fully
redundant.
2
3 Data is striped across several physical drives.
Parity protection is used for data redundancy. 3
Data is striped across several physical drives.
Parity protection is used for data redundancy. 3
1 + 0
Combination of RAID levels 0 and 1. This level
provides redundancy through mirroring and
striping.
4

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QUICK INSTA ATION GUIDE
Preparing the and Powering ON
1. Attach network cable to the R-Link port and connect the other end of network cable
to your network hub/switch.
2. Connect the eSATA cable to the eSATA port of the RAID.
3. Connect the other end of eSATA cable to the eSATA port of the eSATA card inserted in
your host system or server.
Or if you have onboard SATA port, you can connect the eSATA cable using eSATA-to-
SATA cable, and connect to the onboard SATA port.
4. Insert the key token into the key token port.
. Connect the power cord to the AC input socket. Plug the other end of power cord to
the power source.

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6. Press the Power ON/OFF Switch at the rear of the unit.
7. After power ON, the RAID model name and IP address will be displayed in the LCD
display panel.
NOTE: Default IP address is 192.168.1.100 and DHCP is enabled. If you have a DHCP
server and the RAID obtained a dynamic IP from DHCP server, the dynamic IP
will be displayed in the LCD display panel.
Installing Hard Drives
Each Drive Carrier has a locking mechanism. When the Lock Groove is horizontal, this
indicates that the Drive Carrier is locked. When the Lock Groove is vertical, the Drive
Carrier is unlocked. Lock and unlock the Drive Carriers by using a flat-head screw driver.
The Lock Grooves are located on the carrier open button.
a.Press the Carrier Open button and the Drive Carrier handle will flip open.
b. Pull out an empty disk tray. Pull the lever handle outwards to remove the carrier from
the enclosure.
c. Place the hard drive in the disk tray. Make sure the holes of the disk tray align with the
holes of the hard drive.
Carrier
Open
Button