Rocstor ROCPRO T32 User manual

ROCPRO™ T32 / User Manual
ROCPRO™T32
Thunderbolt™ 3 - Mini Display port
Quick Installation Guide

ROCPRO™ T32 / User Manual
Introduction
Thank you for purchasing ROCSTOR products. Before using your Rocpro T32, please read this manual
thoroughly. At time of publish, all information contained in this user manual has been veried. Any
revision updates or important technical information may be found on www.rocstor.com.
Products specications are subject to change without notice. If you have any questions regarding
Rocpro T32, or you would like to know the latest product information, user manual update, or rmware
update, please contact Rocstor or visit www.rocstor.com for further information.
Copyright © Rocstor. All rights reserved.
Table of Contents
1. Package Contents and Product Views
2. Operating Information
3. Hardware Requirements and Precautions
4. Hardware Installation
5. How to Switch the RAID Mode
6. The Indication of HDD Status
7. Connect with other devices
8. Common Technical Questions
9. Limited warranty disclosure
page 2 - 8

AC/DC Adapter x1
Power cord x1
ROCPRO™ T32 / User Manual
Key access opening Hard drive status indicator
Removable drive tray
Thunderbolt™port
Cooling Fan
Power Socket
Reset Button
Power switch
Mini Display port
Port RAID Dip-switch
Thunderbolt Power cord
Quick Installation
Guide
Screws and Keys
"Supplied with Enclosure Only"
AC/DC Adapter
Rocpro U32
1. Package Contents & Product Views
Storage Mode Denitions
Safe mode (RAID 1) : Mirrored storage capacity allowing data protection.
Speed mode (RAID 0) : Striped into a single large volume allowing higher speed transfers but
without data protection.
• Please check the product and accessories for any defect or missing parts. If you have any
questions, please contact your product supplier.
• Please visit the ocial website (www.rocstor.com) to download drivers and other related resources.
Rocpro U32
page 3 - 8

ROCPRO™ T32 / User Manual
Operating Temperature : 32 ~ 104 F - (0 ~ 40 c)
Storage Temperature : -20~ 47 F - (-4 ~ 116 c)
Line Voltage : 100 ~ 240V AC
page 4 - 8
2. Operating Information
3. Hardware Requirements and Precautions
1. Both hard drives must be installed into the system for the device to work properly.
2. For the best performance of the system, it’s strongly recommended that you install hard
drives of the same model and if need be, replace faulty hard drives also with the same model.
If the same model of HDD is unobtainable, please replace with a model that is at least 20GB larger
in capacity.
3. All data on replacement hard drive will be erased once inserted into the system.
4.The actual usable storage capacity may dier from the stated capacity once the drives in the
systemhave been formatted.
5. Always safely dismount the volume from the Operating System before removing Rocpro T32.
from host computer.
6. Do not remove the hard drive(s) while the system is powered on or switch the position of
the drives. Always remember to power o the unit prior to removing the hard drives
(unless hot-swapping for the purpose of a rebuild in a RAID 1 conguration).
7. In RAID 1 mode, only 1 hard disk failure is permitted. Please seek help from data recovery
services should there be further data-loss due to failures in a RAID 0 mode.
8. It is highly recommended for users to back up important data. Rocstor will not be responsible
for any lost of data caused during the use of the unit or the recovery of the data lost.
9. Rocpro T32 requires a 12V/5V AC/DC Adapter. Please do not use other non-certied Power
Adapter using a third party power adapter may damage your storage unit causing data loss.
10. WARNING: Before you delete or switch your original RAID setting, please always backup yourdata
before changing your RAID settings. Your original data will be lost after you change your
RAID settings.

ROCPRO™ T32 / User Manual page 5 - 8
4. Hardware Installation
Please follow the instructions below to complete the hardware installation:
If you have purchased The Rocpro T32 with HDD/SSD storage capacity, please skip to Step 5.
Step 1:
Use the provided key in the Accessories Kit and inserted it into the Key Access Opening to
eject the Removable Drive Tray Latch and extract the Removable Drive Tray.
Step 2:
Mount your hard drives onto the removable drive tray and secure it with the screws included
in the accessory kit to avoid any damage to the hard drive due to accidental movements.
Step 3:
After installing two HDDs into Trays, please insert them into T32 enclosure, and then
latch the handle.
Step 4:
Please switch RAID Dip-switch to JBOD mode at back-plate.
Step 5:
Connect the Thunderbolt™ Cable, and then connect AC/DC Adapter to the product and turn on power.
Step 6:
a. After turning on power, the HDD/SSD Indicator will be changed with the following
sequence, Red > O > Blue, and then, Rocpro T32 is ready for use.
b. In case if the HDD/SSD Indicator shows Red > O > Blue Flashing, please use a pin to
press the RESET Button for 3 seconds, and wait until the HDD/SSD Indicator is changed
to Blue from Blue Flashing, your Rocpro T32 is ready for use.
Step:7
While your Rocpro T32 is ready for use, please follow the instruction of "F". The
Standard Procedure to Switch RAID Setting" in Chapter 5 and set the RAID to your
desired mode. You could then start using your Rocpro T32 now.
2.5” or 3.5”HDD Screws
1.Push the key
2.Realese the Tray
3.Take Out The Tray.
1.Push the key
1.Push the key

ROCPRO™ T32 / User Manual page 6 - 8
5. How to Switch the RAID Mode
A. Please clear the RAID setting and format your two used HDDs before start using your new
Rocpro T32.
B. Please BACKUP all of your data into a safe storage space before you set RAID mode on yourRocpro
T32 unit.
C. JBOD (Factory defaults): Two independent storage volumes with no data protection feature.
D. RAID-1:
One independent data storage with data protection feature.
Other features:
•RAID 1 data protection feature is to duplicate all your personal data into the second
HDD,and Rocpro T32 could still work in case if one of the HDDs becomes defective.
NOTE: There will not be any HDD/SDD redundancy or data protection if any of the two
HDD/SSD drives Fail.
•If you use two dierent HDD/SSD capacity drives, Rocpro T32 will only use
the maximummemory capacity up to the smaller drive.
** For example: if your two HDD/SSD Iinstalled are with 1TB & 2TB capacity each,
Rpcpro T32 maximum capacity will be up to 1TB.
E. RAID-0: One big independent storage with accelerated data transfer rate but with no dataprotection
or redundancy feature.
F. The Standard Procedure to Switch RAID Setting:
Step-1: Please rst connect Rocpro T32 to your Mac or PC.
Step-2: Please set RAID Dip Switch to the position you choose.
Step-3: Please use the Key to press the hidden RESET key at the back-plate, hold and
wait for the end of Blue-Purple LED blinking till a stable Blue light.
Step-4: Please turn o your Rocpro T32, and turn it on again. You now have reset
Rocpro T32 with a new RAID mode successfully.
WARNING: Before you delete or switch your original RAID setting,
please always backup your data before changing your RAID settings.
Your original data will be lost after you change the RAID settings.

ROCPRO™ T32 / User Manual page 7 - 8
6. The Indication of HDD Status
7. Connect with other devices
Status LED Light Status
Red light always on
Red light always on
Blue light always on
Data acsses
Rebuilding, Source HDD
Rebuilding, Target HDD
Blue light flashing
Breathing blue light
Breathing purple light
No HDD
HDD failed
HDD idle
1. Thunderbolt™ Port: Thunderbolt™ 3 ports can be connected to Thunderbolt™ 3, USB3.1
and Display Port device. It is downward compatible and will support USB3.0 / USB2.0. This product
can connect with dierent USB devices by USB Type C to Type A/B cable. It supports Thunderbolt™
port power delivery (PD) function, which can provide 15W (5V / 3A) power output to support 5V / 3A.
Hence the port can recharge your notebook computer. There is no additional power supply need.
2. Mini Display port: connection port will provide additional screen/display output.
Two System Connections:
A. Rocpro T32: Connect Thunderbolt™ A port to Host (PC/Workstation/Server), Thunderbolt™ B port
to other the other Device (USB or TB), and mDP (Mini Display) port to monitor.

8. Common Technical Questions
1. Rocpro T32 will always stay SLEEP Mode if (a) it doesn't connect it to Mac/PC host Computer, and(b)
your Computer is Powered-O.
2. Rocpro T32 will also stay on SLEEP Mode if your host Computer initiates SLEEP or IDLE Mode.
3. In case you use two none original old HDDs which already have other RAID setting, wewould
strongly suggest you to rst reset them with JBOD mode on your Rocpro T32 beforesetting them
with any other the RAID mode.
4. If the computer is unable to detect the system, please install the drivers from ocial website
(www.rocstor.com)
5. If the Rocpro T32 is installed on the Windows OS but can not be connected, refer to thefollowing steps:
A. Update your Thunderbolt Firmware or Drivers in your setting
B. Open the Windows Taskbar.
C. right-click the Thunderbolt™ icon.
D. Select "Approve Attached Devices".
E. Select the port to which the device is connected.
F. Wait for the dialog box "Approve Thunderbolt™™ Devices" to appear.
G. Select "Always Connect"
H. Press "OK".
ROCPRO™ T32 / User Manual page 8 - 8
• Consistently make multiple backup copies of your data for your protection. Hard disk drives are
subject to failure at any time.
• Rocstor shall not be held liable for loss of data or the restoration or recovery of data on the device.
Please see complete limited Warranty Information in the User’s Manual or on the Rocstor website
(www.rocstor.com) for further details.
Actual accessible hard drive capacity will indicate up to 10% lower than stated under dierent Operating
Systems and formatting. Therefore, a 500GB capacity drive may show up as a 450GB drive
(approximately.)
The Limited warranty period for Rocpro T32 hard drives is three years for parts and labor.
D
Rocstor Rocpro T32
A
C
B
E
G
F

LIMITED WARRANTY
This Limited Warranty is provided by Rocstorage, Inc. (hereinafter: Rocstor) for all lines of products.
General Terms
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARCTICULAR PURPOSE. ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED
WARRANTY PERIOD. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITA
TIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.
This Limited Warranty applies to the Rocstor branded hardware products sold by or leased from Rocstorage, Inc., its worldwide subsidiaries, aliates,
authorized resellers, or country distributors (collectively referred to in this Limited Warranty as “Rocstor“) with this Limited Warranty. This Limited Warranty is
applicable in all countries and may be enforced in any country where Rocstor or its authorized service providers oer warranty service subject to the terms
and conditions set forth in this Limited Warranty. However, warranty service availability and response times may vary from country to country and may also
be subject to registration requirements in the country of purchase.
Rocstor warrants that the Rocstor hardware product and all the internal components of the product that you have purchased or leased from Rocstor are free
from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase
or lease from Rocstor. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date.
You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to warranty service according to the
terms and conditions of this document if a repair to your Rocstor branded hardware is required within the Limited Warranty Period. This Limited Warranty
extends only to the original purchaser or lessee of this Rocstor branded product and is not transferable to anyone who obtains ownership of the Rocstor
branded product from the original purchaser or lessee.
Rocstor products are manufactured using new materials or new and used materials equivalent to new in performance and reliability. Spare parts may be new
or equivalent to new. Spare parts are warranted to be free from defects in material or workmanship for thirty (30) days or for the remainder of the Limited
Warranty Period of the Rocstor hardware product in which they are installed, whichever is longer.
Rocstor’s Obligation under the Limited Warranty
During the Limited Warranty Period, Rocstor will repair or replace the defective component parts or the hardware product. All component parts or hardware
products removed under this Limited Warranty become the property of Rocstor. The replacement part or product takes on either the Limited Warranty status
of the removed part or product or the thirty (30) day limited warranty of the spare part. In the unlikely event that your Rocstor product has a recurring failure,
Rocstor, at its discretion, may elect to provide you with a replacement unit of Rocstor‘s choosing that is at least equivalent to your Rocstor branded product in
hardware performance. Rocstor reserves the right to elect, at its sole discretion, to give you a refund of your purchase price or lease payments (less interest)
instead of a replacement. This is your exclusive remedy for defective products.
The original Limited Warranty is not extended when the product, or a part of the product, is repaired or replaced during the Limited Warranty
period. Rocstor shall not be responsible or liable for backing up any data that is on a drive being returned for service
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES
AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR
SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION.
ROCSTOR IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA.
ROCSTOR IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN
SOFTWARE INSTALLED BY ROCSTOR WHEN THE PRODUCT WAS MANUFACTURED.
Rocstor does not warrant that the operation of this product will be uninterrupted or error-free. Rocstor is not responsible for damage that occurs as a result of
your failure to follow the instructions that came with the Rocstor branded product.
This Limited Warranty does not apply to expendable parts. This Limited Warranty does not extend to any product from which the serial number has been
removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, or other external causes; (b) by operation outside the
usage parameters stated in the user documentation that shipped with the product and/or posted on the Rocstor website; (c) by the use of parts not
manufactured or sold by Rocstor; (d) as a result of normal wear; or (e) by modication or service by anyone other than (i) Rocstor, (ii) a Rocstor authorized
service provider, or (iii) your own installation of end-user replaceable Rocstor or Rocstor approved parts if available for your product in the servicing country.
These terms and conditions constitute the complete and exclusive limited warranty agreement between Rocstor and you regarding the Rocstor branded
product you have purchased or leased. These terms and conditions supersede any prior agreements or representations including representations made in
Rocstor sales literature or advice given to you by Rocstor or an agent or employee of Rocstor-that may have been made in connection with your purchase or
lease of the Rocstor branded product. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized
representative of Rocstor.
Rocstore Limited Warranty, 1 - 4

Rocstore Limited Warranty, 2 - 4
Buyer’s Obligation under the Warranty
The person requesting coverage under this warranty shall prove that he or she is the original purchaser and declares that the product has not been sold,
leased, bartered or otherwise changed possession. The purchaser shall frequently backup the Rocpro hard drive and backup the data immediately
prior to returning the drive for warranty service.
The buyer must notify Rocstor and show proof of notication, through any reasonable means of communication. See full street address email address and toll
free phone numbers below or updated contact information are available on Rocstor.com website. The notication shall identify any defect, malfunction, or
nonconformity promptly upon discovery. Rocstor will acknowledge receipt of the communication and issue a Return Merchandise Authorization (RMA) code.
The buyer is obligated to securely and safely package(s) the product, preferably in the original packing materials, WITH THE RMA number, and deliver it
together with a copy of the original purchase receipt and a description of the problem to the Rocstor home oce. Buyer is responsible for the product until it
is received by Rocstor. It is recommended that the product be insured during transportation by the sender. You must prepay any shipping charges, taxes, or
duties associated with transportation of the product. In addition, you are responsible for insuring any product shipped or returned for service. You assume risk
of loss during shipping.
Limitation of Damages (Liability)
IF YOUR ROCSTOR BRANDED HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, THE ORIGINAL PURCHASER’S SOLE AND EXCLUSIVE REMEDY
SHALL BE REPAIR OR REPLACEMENT. ROCSTOR‘S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE
YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY ROCSTOR HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE. ROCSTOR IS NOT LIABILE FOR ANY DAMAGE TO ANY OTHER PRODUCT CONNECTED TO A ROCSTOR PRODUCT.
Limitation on Consequential Damages
ROCSTOR IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR
SAVINGS OR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. ROCSTOR IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR
A THIRD PARTY. THIS LIMITATION OF LIABILITY ALSO APPLIES WHETHER DAMAGES ARE SOUGHT OR A CLAIM IS MADE UNDER THIS LIMITED WARRANTY OR AS
A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY
CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED ROCSTOR OR AN
AUTHORIZED REPRESENTATIVE OF ROCSTOR OF THE POSSIBILITY OF ANY SUCH DAMAGES.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY
TO COUNTRY. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.
Disclaimer
We accept no liability for any loss of data, damages and the inability of Rocstor products to work with any third party equipment. Nor can Rocstor accept any
liability or responsibility for software or third party hardware products.
Limited Warranty Period
The limited warranty period for the Rocpro T32 is three (3) Year Parts and Labor. This Limited Warranty extends only to the original purchaser or lessee of this
Rocstor branded product and is not transferable to anyone who obtains ownership of the Rocstor branded product from the original purchaser or lessee
Types of Limited Warranty Service
Your Rocstor Limited Warranty consists of repair or replacement of defective parts, including hard drives identied by Rocstor Support Organization as
“pre-failure”.
Carry-in Limited Warranty Service Available Monday - Friday
Under the terms of carry-in service, you may be required to deliver your Rocstor product to the Rocstor Service Center or an authorized service location for
warranty repair. You must prepay any shipping charges, taxes or duties associated with transportation of the product. In addition, you are responsible for
insuring any product shipped or returned for service. You assume risk of loss during shipping.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND
REMOVE ANY CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION. ROCSTORAGE IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA OR REMOVABLE STORAGE MEDIA. ROCSTORAGE IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY ROCSTORAGE WHEN THE PRODUCT WAS MANUFACTURED.
Rocstorage shall not be responsible or liable for backing up any data that is on a drive being returned for service. Expect that all data on the drive
will be destroyed and not retrievable when returned for warranty service.

Rocstor Replaceable Parts Program
Where available, the Rocstor Replaceable Parts program ships approved replacement parts directly to you to fulll your warranty. This will save considerable
repair time. After you call the Rocstor Technical Support Center at 888.877.8777 a replaceable part can be sent directly to you. Once the part arrives, call the
Rocstor Technical Support Center. A technician will assist you over the phone to ensure that the installation is quick and easy.
Service Upgrades
Rocstor oers extra coverage for your product. For information on service upgrades, visit www.rocstor.com.
Service upgrades purchased in one country are not transferable to another country.
Capacity Disclaimer
Actual accessible hard drive capacity will indicate up to 10% lower than stated under dierent Operating Systems and formatting.
The storage volume is measured in total bytes before formatting. References to round numbers of gigabytes or terabytes are an approximation only. For
example, a disk drive labeled as having 500GB (Gigabytes) has space for approximately 500,000,000 bytes before formatting. After formatting, the drive
capacity is reduced by about 5% to 10% depending on the operating system and formatting used or “1GB = 1,000,000,000 bytes.
Options and Software
The Limited Warranty terms and conditions for Rocstor options are as indicated in the Limited Warranty applicable to Rocstor options. ROCSTOR DOES NOT
WARRANTY SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY ROCSTOR. Rocstor‘s only
obligations with respect to software distributed by Rocstor under the Rocstor brand name are set forth in the applicable end-user license or program license
agreement. Non-Rocstor hardware and software products are provided “AS IS“ and without any Warranty. However, non-Rocstor manufacturers, suppliers or
publishers may provide their own warranties directly to you.
The data stored in Rocstor and Rocsecure storage product lines are not guaranteed by Rocstor (or the hard disk manufacturer.) We are not responsible for any
loss of data. Always back up data regularly
TECHNICAL SUPPORT
Software Technical Support
Software technical support is dened as assistance with questions and issues about the software that was either preinstalled by Rocstor on the Rocstor
branded product or that was included with the Rocstor branded product at the time of your purchase or lease of the product. Technical support for software is
available for the rst ninety (90) days from date of product purchase or lease. Your dated sales or delivery receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving software technical
support. After the rst ninety (90) days, technical support for software that was either preinstalled by Rocstor on the Rocstor branded product or included
with the Rocstor branded product at the time of your purchase or lease of the product is available for a fee.
WARNING: The individual user should take care to determine prior to use whether this device is suitable, adequate or safe for the use intended. Since
individual applications are subject to great variation, the manufacturer“Rocstor” makes no representation or warranty as to the suitability or tness
of these devices for any specic application.
Technical Support
The Rocpro series are backed by free telephone technical support for two (2) years from the date of purchase. Please register your product with Rocstor. To
register, ll in the Limited Warranty Registration form in the Support tab at www.rocstor.com.
Free telephone technical support is available weekdays from 9 AM until 6 PM Pacic Standard Time. Customers in the United States and Canada can call
toll-free: [phone]; all others must call [phone].
When calling for support, please have the product’s serial number (printed on the label on the bottom of the drive) and system hardware information
available.
TRADEMARKS ACKNOWLEDGEMENTS
© 2018, Rocstorage, Inc; acknowledges the following trademarks for company names or products mentioned within the Rocstor site, portal pages and
Articles/text/manuals: Rocstor, Rocsecure and Rocpower are registered trademarks of Rocstorage, Inc. Rocpro, Rocport, Rocbit, Rocsafe … are the trademarks
of Rocstorage, Inc. "store your future", "secure your future" and“power your future”are the slogan marks of Rocstorage, Inc.
Apple, the Apple logo, Mac, Power Macintosh, FireWire, and Mac Pro, Leopard … are trademarks of Apple Computer, Inc. in the United States and other
countries. Microsoft, MS-DOS, Windows CE, Windows NT, Windows 98, Soft Windows, Vista … are registered trademarks of Microsoft Corporation in the United
States and other countries.
Intel, Itanium, Pentium, Celeron, and Xeon MMX … are registered U.S. trademarks of Intel; Thunderbolt and the Thunderbolt logo are trademarks of Intel
Corporation in the United States and other countries. HyperDuo is the Register Trademark of Marvell Technology Group LTD.
This product is (may also be) integrated with SATA hard drives from the following manufactures: Seagate, Samsung, Western Digital, Hitachi, Toshiba, Fujitsu …
All other names are trademarks of their respective companies.
Rocstor wishes to acknowledge the use of tables, charts, graphs and texts from the Wikipedia website. © 2000 - 2019
Rocstore Limited Warranty, 3 - 4

CONTACT INFORMATION
Corporate Headquarters
12979 Arroyo Ave
San Fernando, CA 91340
Oce: [phone]
Fax: [phone]
Email: [e-mail]
Technical Support / RMA
Hours: 9:00 am - 5:00 pm PST
Mon - Fri (excluding holidays)
Tell: [phone] (Domestic and Internationals)
Fax: [phone]
Email: [e-mail]
Sales Info
Hours: 8:00 am - 5:00 pm PST
Mon - Fri (excluding holidays)
Tell: [phone] (Domestic and Internationals)
Fax: [phone]
Email: [e-mail]
Corporate, Government and Academic Customers
Our Corporate Sales Team's goal is to help our U.S.A. and Canadian customers nd a storage solution
that best serves their needs. We will help you determine your best purchasing options. For more
information please contact the appropriate department below or call us at [phone].
General sales information: [e-mail]
Corporate sales information: [e-mail]
Educational sales information: [e-mail]
Federal, State & Local government sales information: [e-mail]
Resellers/Business Development/OEM Partners
All Channel National and International Resellers, VARs, Consultants …
contact Rocstor Channel Sales: call: [phone]
Email: [e-mail]
COPYRIGHTS
© 2019 Rocstorage, Inc. This Manual is protected by United States copyright law and may not be
reproduced, distributed, transmitted, displayed, published or broadcast without the prior written
permission of Rocstorage, Inc. You may not alter or remove any trademark, copyright or other notice
from copies of this Manual.
Assembled and integrated in U.S.A. using domestic and / or foreign components.
Rocstore Limited Warranty, 4 - 4