
4802-7536C 6 15 November 2021
RS-500 WIC, RS-500M, and RS-600M Door Training Guide
Section 7: Error Codes and Recommended Actions
Code Condition
Problem Area Recommended Action(s)
Opening; Home Switch Tripped
Home Switch
Ensure harness connectors are secure and
sensor/switch is not tripped.
Closing; Home Switch Tripped
Encoder Count Fault Ensure harness connectors are secure.
Memory Fault
Reset controller.
Major Fault
EOF1 Opening Fault FE
Ensure drive is not overloaded.
Ensure harness connectors are secure.
ECF1 Closing Fault FE
Ensure drive has not overloaded.
Ensure harness connectors are secure.
EOF2 Opening; Direction Fault FE
Reverse [2] phases to motor.
Ensure drive has not overloaded.
ECF2 Closing; Direction Fault FE
Reverse [2] phases to motor.
None Brake
Ensure tension pipes are not caught in
head unit.
Opening; Motor Stall Fault
Motor Stall Fault
Closing; Motor Stall Fault
Opening; Over Speed Fault
Over Speed Fault
Closing; Over Speed Fault
Code Condition
Problem Area Recommended Action(s)
Opening; Home Switch Tripped
Home Switch Check wiring. Ensure Home switch arm is fully depressed.
Closing; Home Switch Tripped
Egress Switch Tripped
Egress Switch
Check wiring and egress switch.
Manually release brake, then pull panel below Home switch.
Encoder Count Fault Check encoders in junction box on door.
Memory Fault
Reset controller.
Major Fault
EOF1 Opening; Encoder Fault
None Egress Strap
Reset yellow limit mark (white patch) on yellow strap up to gold
buckle located on back side/center of door.
Check DC harness. Ensure optics are clean.
Ensure brake is releasing and drive is not overloaded.
ECF1 Closing; Encoder Fault
Ensure brake is releasing and drive is not overloaded.
Check DC harness. Ensure optics are clean.
EOF2 Opening; Direction Fault
Reverse [2] phases to motor.
Ensure brake is releasing and drive is not overloaded.
ECF2 Closing; Direction Fault
Reverse [2] phases to motor.
Opening; Motor Stall Fault
Motor Stall Fault
Closing; Motor Stall Fault
Opening; Over Speed Fault
Over Speed Fault
Closing; Over Speed Fault