Rose electronics CrystalView DVI EX User manual

CrystalView EX DVI
CATx Extender • DVI • USB 2.0 • 330' (100m)
Installation
and
Operation Manual
10707 Stancliff Road
Houston,
Texas 77099
Phone: [phone]
[email protected]

LIMITED WARRANTY
Copyright Rose Electronics 2016. All rights reserved.
No part of this manual may be reproduced, stored in a retrieval system, or transcribed in any form or any means, electronic or mechanical, including photocopying and
recording, without the prior written permission of Rose Electronics.
manual-crystalview-ex-dvi-2016-12-23
Rose Electronics®warrants the CrystalView EX DVI to be in good working order for one year from the date of
purchase from Rose Electronics or an authorized dealer. Should this product fail to be in good working order at
any time during this one-year warranty period, Rose Electronics will, at its option, repair or replace the Unit as
set forth below. Repair parts and replacement units will be either reconditioned or new. All replaced parts
become the property of Rose Electronics. This limited warranty does not include service to repair damage to
the Unit resulting from accident, disaster, abuse, or unauthorized modification of the Unit, including static
discharge and power surges.
Limited Warranty service may be obtained by delivering this unit during the one-year warranty period to Rose
Electronics or an authorized repair center providing a proof of purchase date. If this Unit is delivered by mail,
you agree to insure the Unit or assume the risk of loss or damage in transit, to prepay shipping charges to the
warranty service location, and to use the original shipping container or its equivalent. You must call for a return
authorization number first. Under no circumstances will a unit be accepted without a return authorization
number. Contact an authorized repair center or Rose Electronics for further information.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO A
PERIOD OF ONE YEAR FROM THE DATE OF PURCHASE, AND NO WARRANTIES, WHETHER EXPRESS
OR IMPLIED, WILL APPLY AFTER THIS PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER AS WARRANTIED ABOVE, YOUR SOLE
REMEDY SHALL BE REPLACEMENT OR REPAIR AS PROVIDED ABOVE. IN NO EVENT WILL ROSE
ELECTRONICS BE LIABLE TO YOU FOR ANY DAMAGES INCLUDING ANY LOST PROFITS, LOST
SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR
THE INABILITY TO USE SUCH PRODUCT, EVEN IF ROSE ELECTRONICS OR AN AUTHORIZED DEALER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER
PARTY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH MAY VARY FROM STATE TO STATE.

DECLARATIONS OF CONFORMITY
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct the interference at
his own expense.
CE Statement
This product is in conformity with European Standards EN 55022, EN 61000, and EN 55024.
IC Statement
This Class A digital apparatus complies with Canadian ICES-003.
WEEE Statement
The European Union has established regulations for the collection and recycling of all waste electrical and
electronic equipment (WEEE). Implementation of WEEE regulations may vary slightly by individual EU member
states. Please check with your local and state government guidelines for safe disposal and recycling or contact
your national WEEE recycling agency for more information.

TABLE OF CONTENTS
Contents
Disclaimer 1
System Introduction 1
Features 1
Package Contents 2
CrystalView EX DVI Models 3
Transmitter and Receiver Front Panel Indicators 4
Transmitter Rear Panel Connectors 4
Receiver Rear Panel Connectors 4
System Installation 5
Transmitter Installation 5
Receiver Installation 6
Installation Verification 6
Connecting USB Devices 7
System Operation 7
Troubleshooting 8
Safety 10
Maintenance and Repair 11
Technical Support 11
Figures
Figure 1.Transmitter Front Panel 3
Figure 2. Transmitter Rear Panel 3
Figure 3. Receiver Front Panel 3
Figure 4. Receiver Rear Panel 3
Figure 5. Two CrystalView EX DVI Transmitters in a 1U rack shelf 4
Figure 6. CrystalView EX DVI Installation 5
Tables
Table 1. CrystalView EX DVI Models 3
Table 2. CrystalView EX DVI Transmitter and Receiver Indicators 4
Table 3. Transmitter Rear Panel Connectors 4
Table 4. Receiver Rear Panel Connectors 4
Table 5.CrystalView EX DVI Troubleshooting Part 1 8
Table 6. CrystalView EX DVI Troubleshooting Part 2 9
Appendices
Appendix A - Specifications 12
Appendix B - Part Numbers 13

INTRODUCTION
CrystalView EX DVI Manual 1
Disclaimer
While every precaution has been taken in the preparation of this manual, the manufacturer assumes no
responsibility for errors or omissions. Neither does the manufacturer assume any liability for damages resulting
from the use of the information contained herein. The manufacturer reserves the right to change the
specifications, functions, circuitry of the product, and manual content at any time without notice.
The manufacturer cannot accept liability for damages due to misuse of the product or other circumstances
outside the manufacturer’s control. The manufacturer will not be responsible for any loss, damage, or injury
arising directly or indirectly from the use of this product. (See limited warranty.)
System Introduction
Thank you for choosing the CrystalView EX DVI extender from Rose Electronics for your KVM console
extension needs. The CrystalView EX DVI system consists of a Transmitter unit and a Receiver unit. The
Transmitter unit connects to your computer’s DVI-D and USB Type A connectors using the provided DVI and
USB cables. The Receiver unit connects to your workstation. The Transmitter and Receiver units are
connected by industry standard CAT5e or better cable. This provides access to your computer from up to 330
feet away (100m).
The CrystalView EX DVI extender supports both USB 1.1 and low to moderate bandwidth USB 2.0 devices. It
is ideal for use with industrial controls, digital signage, connecting cameras for security systems, and USB
device printing, scanning and storage. If support for additional USB devices is needed, up to 4 USB hubs in a
single chain can be connect to the Receiver ports, to a maximum of 30 USB devices.
The CrystalView EX DVI supports all major operating systems including Windows®, MAC®, and Linux®.USB
printers, scanners, web cameras, USB hard drives, flash drives, MP3 players and more can easily be
connected to the Receiver unit. Since there are a number of factors that affect the operation of the
CrystalView EX6, there may be some devices that are not compatible with this product.
Features
■Supports CAT5e/6/7 cable distances up to 330 feet (100m)
■Supports uncompressed HD DVI video with resolutions up to 1920 x 1200 with no loss of signal quality
■USB Host support – xHCI (USB3.0), EHCI (USB 2.0) and OHCI/UHCI (USB 1.1)
■Supports high-speed USB devices (USB 2.0, up to 40Mbps), full-speed devices (USB 2.0 and 1.1, up to 12
Mbps), and low-speed devices (USB 2.0 and 1.1, at 1.5 Mbps)
■3 USB ports available on the Receiver unit
■Standard USB hubs can be used (up to 4 per chain), to increase the number of USB devices connected to
a maximum 30
■Genesys Hub supported
■HDCP pass-through
■A full 500 mA of current is available at each USB port on the Receiver
■Plug-and-Play installation, no configuration or set-up needed.

CrystalView EX DVI Manual 2
Package Contents
The package contents consist of the following:
■1 x Transmitter unit and 1 x Receiver unit
■2 x 5V power adapters for Transmitter (1) and Receiver (1)
■USB Type A to Type B cable (6 ft)
■DVI cable (male to male- 5 ft)
■Product Manual
Additional installation items that are required, but are not included in the package:
■USB compatible computer with DVI-D / DVI-I video output
■1 x CATx cable (Transmitter to Receiver – Point-To-Point)
■USB 1.1 or 2.0 compatible peripheral devices
Additional cables are usually ordered separately. If the package contents are not correct, contact Rose
Electronics or your reseller so the problem can be quickly resolved.

MODELS
CrystalView EX DVI Manual 3
CrystalView EX DVI Models
The CrystalView EX DVI comes in a single model as shown below.
Figure 1.Transmitter Front Panel
Indicators
■Power
■Link
■USB
■Video
Figure 2. Transmitter Rear Panel
Connectors
■DVI-D In
■USB Type B
■Link
■Power (+5V)
■
Config
Figure 3. Receiver Front Panel
Indicators
■Power
■Link
■USB
■Video
Figure 4. Receiver Rear Panel
Connectors
■DVI-D Out
■3 x USB Type A
■Link
■Power (+5V)
■
Config
Table 1. CrystalView EX DVI Models

CrystalView EX DVI Manual 4
Transmitter and Receiver Front Panel Indicators
Indicator Color Description
Power Green On: Ready
Off: No Power
Link Green On: Valid link between Transmitter and Receiver
Off: No Link
USB Green On: Transmitter enumerated on host computer
Off: Computer and Transmitter not communicating
Blinking: Host computer is in USB Suspend Mode
Video Green On: HDCP content is being transmitted
Blinking: Non-HDCP content is being transmitted
Off: No video transmission
Table 2. CrystalView EX DVI Transmitter and Receiver Indicators
Transmitter Rear Panel Connectors
Connector Description
HDMI In DVI-D video input from host computer
USB Type B USB connection to host computer
Link (RJ45) Connection to Receiver unit using CAT5e or better cable
Config Reserved for Rose Electronics’ use only
Power +5V power adapter with locking connector
Table 3. Transmitter Rear Panel Connectors
Receiver Rear Panel Connectors
Connector Description
HDMI Out DVI-D video output to the monitor
USB Type A x 3 Connection to up to 3 remote USB devices
Link (RJ45) Connection to Transmitter unit using CAT5e or better cable
Config Reserved for Rose Electronics’ use only
Power +5V power adapter with locking connector
Table 4. Receiver Rear Panel Connectors
Figure 5. Two CrystalView EX DVI Transmitters in a 1U rack shelf

INSTALLATION AND OPERATION
CrystalView EX DVI Manual 5
System Installation
Prior to installing the CrystalView EX DVI, prepare the layout of the computer, the Transmitter, the Receiver,
and the equipment that will be connected to the Receiver. The Transmitter and Receiver units should be in
locations that are easily accessible. The CAT5e cable should be routed away from equipment or environments
that can cause interference with the data transmission between the Transmitter and Receiver.
The CrystalView EX DVI is installed in a “Point-To-Point” configuration. This is done by connecting a CATx
cable (up to 330 ft / 100m) directly from the Transmitter’s RJ45 port to the Receiver’s RJ45 port.
The completed installation will appear as in the figure below.
Figure 6. CrystalView EX DVI Installation
Transmitter Installation
1. Locate the Transmitter unit near the computer.
2. Connect the supplied USB Type A/B cable to the Transmitter unit’s USB Type B port and to an
available USB Type A port (1.1 or 2.0) on the computer.
3. Connect the supplied DVI cable to the Transmitter unit’s DVI-D port and to the DVI video port on the
computer
4. Connect a CATx cable (not supplied) from the Transmitter’s RJ45 port to the Receiver’s (RJ45)
connector.
5. Connect the supplied 5V power adapter to an AC outlet and to the Transmitter’s power port.

`
CrystalView EX DVI Manual 6
Receiver Installation
1. Locate the Receiver unit near the monitor and USB devices.
2. Using a DVI cable, connect a DVI monitor to the DVI-D out connector on the Receiver’s rear panel.
3. Connect USB devices to the 3 USB Type A ports on the rear panel of the Receiver. Normally these
USB ports are connected to a USB keyboard, USB mouse, and a USB Hub.
4. Connect the CATx cable (not supplied) from the Transmitter’s RJ45 port to the Receiver’s RJ45
connector.
5. Connect the supplied 5V power adapter to an AC outlet and to the Receiver’s power port.
Note: CATx cable – It is recommended that only solid-core CAT5e or better, UTP/STP cabling be used to
connect the Transmitter and Receiver units together. The CAT5e cabling must have straight-through
conductors with no crossovers and terminated with 8 conductor RJ45 connectors at each end. The maximum
CATx cable length is 330 feet (100 meters).
Installation Verification
The Power, Link, Video, and USB LEDs on the Transmitter and Receiver units will provide information
regarding the installation, cabling, video, and other items. Verify that the LEDs are registering properly as
shown in
Table 2.
If the Link LED is off, the CATx cable between the Transmitter and Receiver is not properly connected.
The Power LED should be solid green. If it is off, the system is not powered properly.
Windows users can confirm that the USB functionality of CrystalView EX DVI by opening Device Manager.
Expand the entry for Universal Serial Bus controllers by clicking the “ + “ sign. If the EX6 has been installed
correctly, you should find it listed as a “generic hub”.
OS X users can open the System Profiler to confirm that CrystalView EX DVI USB has been installed correctly.
In the left hand column under Hardware, select “USB” and inspect the right hand panel. If the EX6 has been
installed correctly, you should find it listed as a “Hub” under the USB High-Speed Bus/USB Bus.

CrystalView EX DVI Manual 7
Connecting USB Devices
USB hubs connected to the Receiver unit allow more USB 1.1 and 2.0 equipment to be connected, up to a
maximum of 30 USB devices. Normally the three USB Type A connectors on the Receiver are connected to a
USB Keyboard, USB mouse, and a USB hub. Installing your USB devices is no different than installing them
directly to a computer’s USB port.
1. Install any software required to operate the USB device according to the manufacturer’s instructions
2. Connect the USB device to the Receiver’s USB ports or to a hub connected to the Receiver
3. Verify that the operating system has recognized the USB device and installed any drivers needed to
operate the USB device
4. Test the USB device
Each USB Type A port on the Receiver unit can supply up to 500ma to a USB device or USB hub. When
connecting additional USB devices through a USB hub, consider the total current needed to operate the hub
and all the devices connected to it. If the total power requirement is greater than 500ma, use a self-powered
hub.
The CrystalView EX DVI is compatible with a wide variety or graphic cards, monitors, USB devices, and
operating systems.
System Operation
The operation of the CrystalView EX DVI is no different than operating your computer with your keyboard,
monitor, mouse, and USB devices directly connected to it, except that the computer can be located up to 330
feet away. All computer activities can be performed as though you were directly connected to the computer.

TROUBLESHOOTING
CrystalView EX DVI Manual 8
Troubleshooting
The following table provides troubleshooting tips. The topics are arranged in the order in which they should
be executed, in most situations. If you are unable to resolve the problem after following these instructions,
please contact Technical Support for further assistance.
PROBLEM CAUSE SOLUTION
All LEDs on the Transmitter
are off.
The Transmitter is not
receiving power from the
power adapter
■Ensure that the power adapter is properly
connected to the Transmitter.
■Check that the power adapter is connected to a
live source of electrical power
All LEDs on Receiver are off. The Receiver is not receiving
power from the power
adapter.
■Ensure that the power adapter is properly
connected to the Receiver.
■Check that the power adapter is connected to a
live electrical source.
Link LEDs on Transmitter and
Receiver are off.
There is no connection
between the Transmitter and
Receiver.
■Ensure a CAT5e/6/7 cable is connected between
the Transmitter and Receiver. Ensure CAT5e UTP
or preferably STP cabling with conductor RJ45
connectors is used.
■Connect a short CAT5e/6/7 patch cord between
the Transmitter and Receiver to determine if the
original CATx cable is defective.
■Ensure the CAT5e/6/7 cable is as straight as
possible (i.e. not coiled).
Link LED on Transmitter is on,
USB LED on Transmitter is
off.
■The ho7st computer is not
powered on.
■The Transmitter is not
connected to the
computer.
■The computer does not
support USB hubs.
■The unit is
malfunctioning.
■The USB cable is
defective.
■Disconnect all USB devices from the Receiver.
■Disconnect the Transmitter from the computer.
■Disconnect the Transmitter and Receiver from
the power adapters.
■Reconnect the USB device(s) to the Receiver.
■Reconnect the Transmitter to the computer.
■Reconnect the Transmitter to the power adapter.
■Reconnect the Receiver to the power adapter.
■If the USB LED continues to stay off, contact
Technical Support.
Table 5.CrystalView EX DVI Troubleshooting Part 1

CrystalView EX DVI Manual 9
PROBLEM CAUSE SOLUTION
All LEDs on both the Receiver
and Receiver are on, but the
USB device does not operate
correctly or is detected as an
“Unknown Device” in the
operating system.
■The USB device is
malfunctioning.
■The computer does not
recognize the USB device.
■The application software
for the device is not
operating.
■The CrystalView EX DVI is
malfunctioning.
■Disconnect the CrystalView EX DVI from the
computer.
■Connect the USB device directly to the USB port
on the computer.
■If the device does not operate properly, consult
the user documentation for the USB device.
■Update your system BIOS, chipset or USB Host
controller drivers from your
System/Motherboard manufacturer’s website.
■Make sure the operating system has all the
latest updates installed.
■If the USB device operates properly when
directly connected to the computer, connect
another device (of a different type) to
CrystalView EX DVI. Connect the CrystalView EX
DVI to the computer.
■If the second USB device does not operate, the
CrystalView EX DVI may be malfunctioning.
Contact Technical Support for assistance.
■If the second device does operate properly, the
first device may not be compatible with the
CrystalView EX DVI. Contact technical support
for issues.
Blinking Video on the Sink
(Monitor)
■A poor quality or
damaged CAT5e/6/7
cable is being used.
■
The cabling is twisted.
■Remove all loops in the CAT5e/6/7 cable.
■Confirm extender operation with a CAT5e/6/7
patch cable.
Video frames are being
dropped The CrystalView EX DVI is not
compatible with the HDCP
source and/or display device.
Contact Technical Support.
Video LED is off. ■One or both of the DVI
cables are not connected,
are of poor quality or are
malfunctioning.
■The display or source is
not supported.
■The CrystalView EX DVI is
malfunctioning.
■Confirm extender operation with DVI cables that
are less than 78” (2m) in length and have
connection between each connectors’ shield.
■Confirm extender operation with a CAT5e/6/7
patch cable.
■Contact Technical Support.
Table 6. CrystalView EX DVI Troubleshooting Part 2

PRODUCT SAFETY
CrystalView EX DVI Manual 10
Safety
The CrystalView EX DVI extender has been tested for conformance to safety regulations and requirements,
and has been certified for international use. Like all electronic equipment, the CrystalView EX DVI should be
used with care. To protect yourself from possible injury and to minimize the risk of damage to the Unit, read
and follow these safety instructions.
■Follow all instructions and warnings marked on this Unit.
■Except where explained in this manual, do not attempt to service this Unit yourself.
■Do not use this Unit near water.
■Assure that the placement of this Unit is on a stable surface or rack mounted.
■Provide proper ventilation and air circulation.
■Keep power cord and connection cables clear of obstructions that might cause damage to them.
■Use only power cords, power adapter and connection cables designed for this Unit.
■Use only a grounded (three-wire) electrical outlet.
■Use only the power adapter provided with the CrystalView EX DVI .
■Keep objects that might damage this Unit and liquids that may spill, clear from this Unit. Liquids and foreign
objects might come in contact with voltage points that could create a risk of fire or electrical shock.
■Operate this Unit only when the cover is in place.
■Do not use liquid or aerosol cleaners to clean this Unit. Always unplug this Unit from its electrical outlet
before cleaning.
■Unplug this Unit from the electrical outlet and refer servicing to a qualified service center if any of the
following conditions occur:

The power cord or connection cables are damaged or frayed.

The Unit has been exposed to any liquids.

The Unit does not operate normally when all operating instructions have been followed.

The Unit has been dropped or the case has been damaged.

The Unit exhibits a distinct change in performance, indicating a need for service.

SERVICE AND MAINTENANCE
CrystalView EX DVI Manual 11
Maintenance and Repair
This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance,
you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center.
This Return Authorization number must appear on the outside of the shipping container.
See Limited Warranty for more information.
When returning a Unit, it should be double-packed in the original container or equivalent, insured and shipped
to:
Rose Electronics
Attn: RA__________
10707 Stancliff Road
Houston, Texas 77099 USA
Technical Support
If you are experiencing problems, or need assistance in setting up, configuring or operating your product,
consult the appropriate sections of this manual. If, however, you require additional information or assistance,
please contact the Rose Electronics Technical Support Department at:
Phone: [phone]
E-mail: T[email protected]
Web: www.rose.com
Technical Support hours are from: 8:00 am to 6:00 pm CST (USA), Monday through Friday.
Please report any malfunctions in the operation of this Unit or any discrepancies in this manual to the Rose
Electronics Technical Support Department.

APPENDICES
CrystalView EX DVI Manual 12
Appendix A - Specifications
Physical Specifications
Dimensions (W x D x H) 4.4 in x 6.9 in x 1.8 in (112 mm x 175 mm x 30 mm)
Cable Distance 330 feet (100 meters) over Cat5e/6/7 UTP or STP solid-core cable. Solid core
CAT6a/7 STP recommended for best performance
Video
Resolution High definition 1920x1200, 24-bit color depth, uncompressed Video
Latency Less than 1 ms
USB
USB device support
High-speed devices (up to 40Mbps - USB 2.0)
Full-speed devices (up to 12 Mbps - USB 2.0/1.1)
Low-speed devices (up to 1.5 Mbps - USB 2.0/1.1)
USB hub support Up to 4 USB hubs per single chain
USB host support xHCI (USB3.0) EHCI (USB 2.0) and OHCI/UHCI (USB 1.1)
Max USB devices supported 30 USB devices
Power
DC power adapters
Transmitter and Receiver
Input: Grounded 100/240 V AC, 50-60 Hz
Output: Grounded 5V DC, 3A (15 W)
Power available to USB devices
at Receiver unit 500 mA each port
Connectors
Transmitter
Video 1 x DVI-D In (24-pin connector)
USB 1 x USB Type B female
Link 1 x RJ45
Receiver
Video 1 x DVI-D Out (24-pin connector)
USB 3 x USB Type A female
Link 1 x RJ45
Environmental Conditions
Operating Temperature 32°F to 104°F (0°C to 40°C)
Storage Temperature -4°F to 158°F (-20°C to 70°C)
Relative Humidity 20% to 80% no condensation
Compliance FCC Part 15 Class A, CE Class A, ICES-003 Class A CE EN 55024, RoHS2 (CE)

CrystalView EX DVI Manual 13
Appendix B - Part Numbers
Part Number Description
CRK-1DTXT-EX6 CrystalView EX DVI
CAB-USBAB005 USB Cable
CAB-DVIDMM005 DVI Cable
TFR-05D300FSUB-1.7F +5V,3A power adapter
RM-CRV-EX/19 Rack Mount Kit (holds 2 units, side-by-side)
RM-CRVEX/CP Blanking Plate for Rack Mount Kit
RM-UD/CRV-EX Under Desk Bracket

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[phone]
Rose Electronics
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Rose USA (281) 933
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