7
If the above remedies/controls can not fix the problem, unplug the appliance immediately and
contact Technical Support for assistance.Note the error code and report it. To avoid any danger
and damage to the appliance, do not disassemble or repair by yourself.
Symptoms Check points Remedy
After connecting the
power and pressing the
“power” key, the
appliance has no
response.
Is the electricity in suspension? Use after resuming the
electricity.
Is the fuse broken down? Check the root causes
carefully. If the problem
cannot be fixed, please contact
Service Centerfor checking
and repairing.
Is the plug connected firmly?
Heating being
interrupted in normal
use and a “Beep” will be
heard.
Incompatible cookware or no
cookware detected?
Replace with a compatible
cookware for use with the
induction cook
Is the cookware not placed in the
center of the heating zone?
Place the cookware at the
center of the defined heating
zone.
Is the cookware being heated but
continually being removed?
Place a cookware inside the
heating zone.
Symptoms Check points Remedy
No operation during
heating.
Is the cookware empty or the
temperature too high?
Please check whether the
appliance is being misused.
Is the air intake/exhaust vent clogged
or accumulated dust?
Ensure the vents are free and
clear from clutter. Remove any
debris intake/exhaust vents.
Operate the appliance again
after cooling down.
Is the cooker working over 2 hours
without any external instruction?
Reset cooking modes or use
timer function.
Error codes occur. E0 Internal circuit error
E1 Without cookware or Incompatible
cookware used
E2 Internal overheat
E3 Over-voltage
E4 Under-Voltage
E5 Top plate sensor open/short circuit
E6 IGBT sensor open circuit/short
circuit
E7 Top plate overheat
When showing error signal E1,
E2 and E7, please check
whether the cookware is
compatible, or switch on the
appliance again after it has
cooled down naturally.When
showing E0, E3-E6, please
contact Technical Support
assistance.
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