Rowe StarLink DLW-1 Instruction Manual

VOLUME 1 of 1
Rev. H
21822662
FIELD SERVICE MANUAL and PARTS CATALOG
DLW-1
STUDIO SOUND
and
2 CHANNEL PREAMP
R
Sta rLink
Sta rLink
Internet Jukebox

21822662
TABLE OF CONTENTS
SECTION 1 - UNPACKING AND SYSTEM DESCRIPTION
Introduction......................................................................................................................................................... 1-1
Features .............................................................................................................................................................. 1-2
GeneralFeatures ............................................................................................................................................ 1-2
ServiceFeatures............................................................................................................................................. 1-2
Unpacking Instructions......................................................................................................................................1-3
Exterior ..........................................................................................................................................................1-3
InstallationInstructions...................................................................................................................................1-3
Door ...............................................................................................................................................................1-6
Visual Inspection ................................................................................................................................................ 1-6
Handy Case ......................................................................................................................................................... 1-6
Warranty Registration Card ............................................................................................................................... 1-6
Major Components ............................................................................................................................................. 1-7
Core Computer ..............................................................................................................................................1-7
Touchscreen Monitor 15” ...............................................................................................................................1-7
Touchscreen Monitor 17” ...............................................................................................................................1-7
Credit Card Reader ........................................................................................................................................1-7
UPS ...............................................................................................................................................................1-7
System Power Supply ....................................................................................................................................1-7
Transformer Assembly ...................................................................................................................................1-7
Rowelink Controller ........................................................................................................................................1-7
Volume Control Unit .......................................................................................................................................1-8
Audio/VideoController ...................................................................................................................................1-8
2 Channel Preamp .........................................................................................................................................1-8
1000 Watt Audio Digital Power Amplifier ........................................................................................................1-8
Output Transformers ......................................................................................................................................1-8
Mars BillAcceptor .......................................................................................................................................... 1-8
Specifications ................................................................................................................................................... 1-10
Lamps, Fuses, Circuit Breakers ........................................................................................................................1-11
SECTION 2 - INSTALLING THE HARD DRIVE AND TESTING
Installing the Hard Drive and Testing................................................................................................................ 2-1
Testing the Unit ................................................................................................................................................... 2-3
Peripherals.......................................................................................................................................................... 2-3
Touchscreen ................................................................................................................................................... 2-3
BillAcceptor ................................................................................................................................................... 2-3
CreditCardReader ......................................................................................................................................... 2-3
ConnectingSpeakers...................................................................................................................................... 2-4
SECTION 3 - VENUE INSTALLATION
Introduction......................................................................................................................................................... 3-1
Installing the Jukebox........................................................................................................................................ 3-2
I

21822662
TABLE OF CONTENTS
II
Ethernet Cable Pin Out and Instructions .......................................................................................................... 3-3
Sound System Setup.......................................................................................................................................... 3-4
ExtensionSpeakerOperation ......................................................................................................................... 3-4
70Volt Speakers ............................................................................................................................................ 3-4
LowImpedanceSpeakers ............................................................................................................................... 3-4
4Ohm Speakers............................................................................................................................................. 3-4
8Ohm Speakers............................................................................................................................................. 3-4
ExtensionSpeaker Worksheet........................................................................................................................ 3-5
TransformerWiringDiagram.......................................................................................................................... 3-12
SpeakerSynopsis......................................................................................................................................... 3-14
8Speaker Installation ................................................................................................................................... 3-15
16SpeakerInstallation.................................................................................................................................. 3-16
32SpeakerInstallation.................................................................................................................................. 3-17
RemoveVolumeControlUnit (3 Wire) ........................................................................................................... 3-19
RemoveVolumeControlUnit (4 Wire) ........................................................................................................... 3-20
SECTION 4 - ROUTINE SERVICE
Introduction......................................................................................................................................................... 4-1
Collecting Money................................................................................................................................................ 4-2
Preventive Maintenance .................................................................................................................................... 4-3
Touchscreen ................................................................................................................................................... 4-3
Exterior........................................................................................................................................................... 4-3
Interior ............................................................................................................................................................ 4-3
SECTION 5 - TROUBLESHOOTING
Introduction......................................................................................................................................................... 5-1
DLW-1 LED’s ........................................................................................................................................................ 5-2
PowerSupplyBoard ....................................................................................................................................... 5-2
+9 V LED ................................................................................................................................................. 5-2
+12 V LED ............................................................................................................................................... 5-2
+24 V LED ............................................................................................................................................... 5-2
RowelinkController ......................................................................................................................................... 5-2
5VDC,12VDC, 24VDC,and 24VACLED’s ............................................................................................... 5-2
IRRCVLED ............................................................................................................................................. 5-2
KIDRLTXLED......................................................................................................................................... 5-2
CCRLRXLED ......................................................................................................................................... 5-2
CCRLTXLED.......................................................................................................................................... 5-2
CRDTRLTXLED ..................................................................................................................................... 5-2
CRDTSTATUSLED ................................................................................................................................. 5-2
AV Controller .................................................................................................................................................. 5-2
PowerLED ............................................................................................................................................... 5-2
Status LED............................................................................................................................................... 5-2
RowelinkLED........................................................................................................................................... 5-2
VolumeControl ............................................................................................................................................... 5-3
Period LED (on the 10’s Digit) .................................................................................................................. 5-3
Period LED (on the 1’s Digit) .................................................................................................................... 5-3
PowerAmplifier............................................................................................................................................... 5-3
Yellow ClipLED........................................................................................................................................ 5-3
RedOverloadLED .................................................................................................................................... 5-3
SECTION 3 - VENUE INSTALLATION (continued)

21822662
TABLE OF CONTENTS
III
UninterruptablePowerSupply ......................................................................................................................... 5-3
Green LED (on top of UPS near the UPS Power Switch) .......................................................................... 5-3
BuildingWiring Fault LED ........................................................................................................................ 5-3
ComputerCoreAssembly ............................................................................................................................... 5-3
+5 V LED ................................................................................................................................................. 5-3
TXLED..................................................................................................................................................... 5-3
LinkLED .................................................................................................................................................. 5-3
RXLED .................................................................................................................................................... 5-3
HardDriveGreenLED .............................................................................................................................. 5-3
HardDriveYellowLED.............................................................................................................................. 5-3
Sequence of Operation...................................................................................................................................... 5-4
Block Diagram - Studio Sound .......................................................................................................................... 5-6
Block Diagram - 2 Channel Preamp ............................................................................................................... 5-12
Wiring Diagram - 2 Channel Preamp.............................................................................................................. 5-14
Troubleshooting Charts .................................................................................................................................... 5-18
SECTION 6 - NETWORK
Introduction......................................................................................................................................................... 6-1
Where to Install the Designated Line and Router ........................................................................................... 6-2
Installing the Designated Line........................................................................................................................... 6-3
DSL ................................................................................................................................................................ 6-3
DialUp ........................................................................................................................................................... 6-3
Installing the Router ........................................................................................................................................... 6-4
Introduction..................................................................................................................................................... 6-4
Description ..................................................................................................................................................... 6-4
Steps to Install the Router in the Location ....................................................................................................... 6-5
Standard Phone Cable Pin Out and Sources................................................................................................... 6-6
SECTION 7 - USING THE DLW-1
Introduction......................................................................................................................................................... 7-1
Operating the DLW-1 Jukebox........................................................................................................................... 7-2
ApproachingtheJukebox................................................................................................................................ 7-2
AttractLoop ............................................................................................................................................. 7-2
GettingStarted ......................................................................................................................................... 7-2
Paying to Use the System ....................................................................................................................... 7-2
Using the System........................................................................................................................................... 7-3
Selecting Local Music .............................................................................................................................. 7-3
SearchAll Music on the DLW-1 Network .................................................................................................. 7-3
SelectingMusic from theNetwork ............................................................................................................ 7-3
Buy CD Button ......................................................................................................................................... 7-3
SECTION 5 - TROUBLESHOOTING (continued)

21822662
TABLE OF CONTENTS
IV
Operating the DLW-1 Jukebox - Short Sheet ................................................................................................... 7-4
Jukebox Music Station.................................................................................................................................... 7-4
To Select anAlbum .................................................................................................................................. 7-4
To Select a Song...................................................................................................................................... 7-4
To Purchase anAlbum ............................................................................................................................. 7-4
SECTION 8 - EXTRANET
Introduction......................................................................................................................................................... 8-1
General Questions for Internet Beginners........................................................................................................ 8-2
Clicking .......................................................................................................................................................... 8-2
Pull-downmenus ............................................................................................................................................ 8-2
Usingthe “GO”button..................................................................................................................................... 8-2
Howdo Ireturnto theprevious pages ............................................................................................................. 8-2
Downloading ................................................................................................................................................... 8-2
Printing ........................................................................................................................................................... 8-2
General Questions for Everyone ....................................................................................................................... 8-3
How do I access the Extranet? ....................................................................................................................... 8-3
Myusername and password ........................................................................................................................... 8-3
Howdo Iget a usernameand password?........................................................................................................ 8-3
Howdo Ichangemy usernameand password? .............................................................................................. 8-3
Whatif Iforget myusername orpassword? .................................................................................................... 8-3
Who can view my account? ............................................................................................................................ 8-3
How do I get to each section’s home page?.................................................................................................... 8-3
Revenue Reports ................................................................................................................................................ 8-4
UsageReports..................................................................................................................................................... 8-4
MusicReports...................................................................................................................................................... 8-4
SystemReports ................................................................................................................................................... 8-4
What are system reports? .............................................................................................................................. 8-4
Howoften aresystem reportscarried out? ...................................................................................................... 8-4
How to read system reports............................................................................................................................ 8-4
Can I find out what’s wrong with a unit that is not working properly?................................................................ 8-4
What to do if a unit is not working................................................................................................................... 8-4
Update music ...................................................................................................................................................... 8-5
Adding,deleting albums ................................................................................................................................. 8-5
Auto suggest .................................................................................................................................................. 8-5
Musicadvisor.................................................................................................................................................. 8-5
Manualselect/remove ..................................................................................................................................... 8-6
What is the maximum number of albums I can add to a location’s system each month? ................................ 8-6
How long does it take to process my request to add or delete albums? .......................................................... 8-6
Can I see a list of albums on each location’s DLW-1 list? ............................................................................... 8-6
Edit Profile .......................................................................................................................................................... 8-7
What can I edit? ............................................................................................................................................. 8-7
Howcan Iedit? ............................................................................................................................................... 8-7
SECTION 7 - USING THE DLW-1 (continued)

21822662
TABLE OF CONTENTS
V
SECTION 9 - 2 CHANNEL SOUND SYSTEM....................................................................... 9-1
AcousticalCompensation (EqualizerTone Controls) ....................................................................................... 9-3
EqualizerSettings .......................................................................................................................................... 9-3
SoftandHighlyAbsorbent Rooms .................................................................................................................. 9-4
AverageorModeratelyAbsorbentRooms ....................................................................................................... 9-5
HardorNon-AbsorbentRooms ....................................................................................................................... 9-5
SECTION 10 - OPERATOR SCREENS .............................................................................. 10-1
ServiceModeMap ........................................................................................................................................ 10-2
MainMenu.................................................................................................................................................... 10-4
SystemAuditing ........................................................................................................................................... 10-4
Collection ..................................................................................................................................................... 10-5
Pricing and Play Option ................................................................................................................................ 10-5
SongPlay Order ........................................................................................................................................... 10-6
CreditPricing................................................................................................................................................ 10-6
AddFree Credits .......................................................................................................................................... 10-7
AutoplayMode ............................................................................................................................................. 10-7
ClearCredit/ClearQueue .............................................................................................................................. 10-8
RecoverCredits/RecoverQueue.................................................................................................................... 10-8
RecoverQueue ............................................................................................................................................. 10-9
Keypad ......................................................................................................................................................... 10-9
RecoverCredits .......................................................................................................................................... 10-10
Keypad ....................................................................................................................................................... 10-10
Hardware/Diagnostics ..................................................................................................................................10-11
CalibrateTouchscreen .................................................................................................................................10-11
RowelinkConfiguration................................................................................................................................ 10-12
SystemConfiguration ................................................................................................................................. 10-12
PricingSetup.............................................................................................................................................. 10-13
AudioEqualizers ........................................................................................................................................ 10-13
AudioVolume Presets ................................................................................................................................ 10-14
Audio Modes - Input Select......................................................................................................................... 10-15
Audio Modes -Muting................................................................................................................................. 10-15
AudioModes -Output Mode ....................................................................................................................... 10-16
RemoteControl Setup-Parameters ........................................................................................................... 10-17
RemoteControl Setup- IRSettings ............................................................................................................ 10-18
RemoteControl Setup- VCUSettings ........................................................................................................ 10-19
MicrophoneSetup -Setup .......................................................................................................................... 10-20
MicrophoneSetup- Routing........................................................................................................................ 10-20
System Settings......................................................................................................................................... 10-21
NetworkSettings ........................................................................................................................................ 10-21
System Diagnostics ................................................................................................................................... 10-21
Quick Diagnostics ...................................................................................................................................... 10-22
NetworkDiagnostics................................................................................................................................... 10-22
ApplicationLogs ......................................................................................................................................... 10-22
UpdateController ........................................................................................................................................ 10-23
ConfigurationSummary............................................................................................................................... 10-23
Music Filter ................................................................................................................................................ 10-23
SpanishUser Interface ................................................................................................................................ 10-24
Adding a BGM (Background Music) Unit..................................................................................................... 10-25
AddingMicrophones ................................................................................................................................... 10-26
SeparateVolume Control ofSpeakerZones ................................................................................................ 10-29
Keypad ....................................................................................................................................................... 10-31

21822662
TABLE OF CONTENTS
VI
SECTION 11 - PARTS CATALOG ........................................................................................11-1
Introduction....................................................................................................................................................11-3
CatalogDescription .................................................................................................................................11-3
Parts List Description..............................................................................................................................11-3
OrderingReplacementParts ...................................................................................................................11-3
Main DoorAssembly - External View - 17” Flat Screen ..................................................................................11-4
Main DoorAssembly - External View - 15” Flat Screen ..................................................................................11-6
Main DoorAssembly - Internal View - 15” and 17” Flat Screen .......................................................................11-8
ShellAssembly - Internal View - Studio Sound.............................................................................................11-12
ShellAssembly - Internal View - 2 Channel Preamp.....................................................................................11-13
ShellAssembly - Internal View- StudioSoundand 2 Channel Preamp ........................................................11-14
CoreComputerAssembly ............................................................................................................................11-18
I/OSubassembly (Left) ................................................................................................................................11-20
I/OSubassembly (Right)..............................................................................................................................11-21
IntermediateBoardAssembly ......................................................................................................................11-22
ComputerDriveDoorAssembly ...................................................................................................................11-23
PowerSupplyAssembly ..............................................................................................................................11-24
A/VController -4 Channel ...........................................................................................................................11-25
2ChannelPreamp .......................................................................................................................................11-26
OutputTransformerAssembly......................................................................................................................11-27
RowelinkControllerAssembly......................................................................................................................11-28
HangerBracketAssembly ...........................................................................................................................11-29
Accessory Equipment - 2 Channel Preamp Only .........................................................................................11-30

1) Readtheseinstructions.
2) Keeptheseinstructions.
3) Heedallwarnings.
4) Followallinstructions.
5) Donot use thisapparatus near water.
6) Cleanonlywith adrycloth.
7) Donotblockanyventilationopenings. Installin
accordancewiththemanufacturer’sinstructions.
8) Do not install near any heat sources such as
radiators, heat registers, stoves, or other apparatus
(includingamplifiers)thatproduceheat.
9) Do not defeat the safety purpose of the polar-
izedorgrounding-typeplug. Apolarizedplughastwo
blades with one wider than the other. Agrounding
typeplughastwobladesanda thirdgroundingprong.
The wide blade or the third prong are provided for
yoursafety. Iftheprovidedplugdoesnotfitintoyour
outlet, consult an electrician for replacement of the
obsoleteoutlet.
IMPORTANT SAFETY INSTRUCTIONS
10) Protect the power cord from being walked on
orpinched, particularlyatplugs, conveniencerecep-
tacles,andthe pointwherethey exitfromthe appara-
tus.
11) Only usetheattachments/accessoriesspecified
bythemanufacturer.
12) Use only with the cart, stand,
tripod,bracket, or tablespecified by
themanufactureror soldwiththe ap-
paratus. When a cart is used, use
cautionwhen movingthecart/appa-
ratuscombinationtoavoidinjuryfrom
tip-over.
13) Unplugthisapparatusduringlightningstormsor
whenunusedforlongperiodsoftime.
14) Referall servicingto qualifiedservice person-
nel. Servicing is required when the apparatus has
beendamaged in any way, such aswhenthe power-
supply cord or plug is damaged, liquid has been
spilledorobjects have fallen intothe apparatus, the
apparatushas beenexposedto rainor moisture,does
notoperate normally, orhas been dropped.

DONOTREMOVEANYCOVERS, GUARDS,ORSHIELDS.
NOUSER SERVICEABLEPARTSARE INSIDETHISPHONOGRAPH.
REFERSERVICING TOQUALIFIED SERVICEPERSONNEL
Thelightningflash witharrowhead symbol,withinan equilat-
eral triangle is intended to alert the user to the presence of
uninsulated“dangerous voltage” withinthe product’s enclo-
surethatmaybe ofsufficientmagnitudeto constituteariskof
electricshock to persons.
Theexclamationpointwithinanequilateraltriangleisintended
to alert the user to the presence of important operating and
maintenance(servicing instructions intheliterature accom-
panyingthephonograph).
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: To reduce the risk of fire or electric shock, do
notexpose this apparatusto rain ormoisture.
No objects filled with liquid, such as vases, shall be placed
onthe apparatus.