Ruijie Networks RG-S12000 Series User manual

RG-S12000 Series Switches
Quick Installation Guide V1.22

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Preface
Thank you for using our products. This manual will guide you through the installation of the switch.
Scope
It is intended for the users who have some experience in installing and maintaining network hardware. At the same time, it
is assumed that the users are already familiar with the related terms and concepts.
Obtaining Technical Assistance
Ruijie Networks website: http://www.ruijienetworks.com
Online customer services: http://webchat.ruijie.com.cn
Customer service center: http://www.ruijie.com.cn/service.aspx
Customer services hotline: [phone]
BBS:
http://support.ruijie.com.cn
Customer services email: [email protected]
Related Documents
Documents Description
Configuration Guide Describes network protocols and related mechanisms that supported by
the product, with configuration examples.
Command Reference Describes the related configuration commands, including command
modes, parameter descriptions, usage guides, and related examples.
Hardware Installation and Reference
Guide
Describes the functional and physical features and provides the device
installation steps, hardware troubleshooting, module technical
specifications, and specifications and usage guidelines for cables and
connectors.
Documentation Conventions
The symbols used in this document are defined as follows:
This symbol brings your attention to some helpful suggestions and references.
This symbol means that you must be extremely careful not to do some things that may damage the switch or
cause data loss.

Contents
Safety Warning.............................................................................................................................................................................5
Scope............................................................................................................................................................................................6
Product Overview.........................................................................................................................................................................6
Safety Precautions for Movement ................................................................................................................................................6
Preparation Before Installation.....................................................................................................................................................7
Installation Requirements.............................................................................................................................................................8
Checking Before Installation......................................................................................................................................................10
Fan.............................................................................................................................................................................................. 11
Power Supply ............................................................................................................................................................................. 11
Specification:..................................................................................................................................................................... 11
Precaution:........................................................................................................................................................................ 11
System Grounding...................................................................................................................................................................... 11
Grounding Requirements................................................................................................................................................ 11
Grounding description.....................................................................................................................................................12
Rack grounding pole ........................................................................................................................................................12
RG-S12000 Grounding Method ......................................................................................................................................12
RG-S12000 Grounding Steps...........................................................................................................................................13
Static Electricity Prevention.......................................................................................................................................................13
Common Troubleshooting Procedures .......................................................................................................................................13

Safety Warning
Power Supply Safety Warning
High leakage current, earth connection essential
before connecting power supply.
There is more than one power input. Be sure that all
power cables are pulled out before you power down
the system.
Static Electricity Protection Warning
Electrostatic sensitive device inside. Please wear the
anti-ESD ring before handling.
Laser Safety Warning
CLASS 1 LASER PRODUCT
Directly looking at the optical interfaces or fibers may
damage your eyes.
Serial Interface Safety Warning
Hot-plugging in a serial interface may damage your
terminal. Please power off the terminal before
inserting a cable in the serial interface or pulling it
out from the serial interface.
Fan Safety Warning
Heavy moving parts, guard against slide when
plugging in or out.
Transportation Safety Warning
Weight may exceed 80KG.
Don’t use this handle to lift the chassis.
Maintenance Warning
Users are not allowed to repair the parts within the
device. Please contact qualified technical
personnel if necessary.

Scope
It is intended for the users that have some experience in installing and maintaining network
hardware and want to learn the above information. At the same time, it is assumed that the users of
this switch are already familiar with the related terms and concepts of Ethernet.
Product Overview
RG-S12000 Series Ethernet switches, the modular high-capacity multi-service IPv6 10G core
routing switches independently researched and developed by Ruijie Networks, provide users with
powerful security protection and stacking expansion capability on service demand, so as to satisfy
the needs of both the service and performance.
RG-S12000 series Ethernet switches support dual management boards and power supply
redundancy, providing two kinds of hosts with 10 vertical slots and 6 horizontal slots respectively:
RG-S12000 and RG-S12006.
RG-S12010 supports dual management engine modules and provides 8 service module slots.
RG-S12006 supports dual management engine modules and provides 4 service module slots.
Safety Precautions for Movement
RG-S12000 Series is large and heavy. When you carry them, please pay attention to the following
requirements:
Remove all power cables before you move the switch. Note: There may be more than one
power cable.
Plug out power, fan and service modules to reduce the chassis weight before moving the switch
for a long distance.
At least two people are needed to move the switch. Do not attempt to move the switch by one
person only.
Keep balance when moving the switch by two people, and keep the pace with each other.
Grasp the handles on both sides of the rack, not the power system handle, fan handle and the
back panel handle. Those handles are used to install and remove corresponding parts, not to
bear the whole switch weight.
The whole switch weight may be higher than 80kg during the movement.
To correctly move the RG-S12010, refer to the Figure 2-1. And for the RG-S12006 Series, refer
to Figure 2-2. Note that the following figures are just the schematic diagrams, do not insert the
board and power supply when moving the chassis to avoid the chassis weight increment or
board damage.

Figure 2-1 Correctly move the RG-S12010 switch
Figure 2-2 Correctly move the RG-S12006 switch
Preparation Before Installation
Temperature and Humidity Requirements
Operating temperature 0ºC–50ºC
Storage temperature –40ºC to 70ºC
Relative humidity 10%–90%
Preventing Electrostatic Discharge Damage
To prevent ESD damage, you must pay attention to the following:
Proper grounding of the switch and floor.
Dust prevention measures are taken in the room.
An appropriate humidity is maintained.
Do not wear loose clothes or any other things that may be caught by the chassis during
installation and maintenance, for instance, necklace and ring.
Do not let any clothes touch a circuit board. An antistatic wrist strap can only prevent static
electricity from human damaging the circuit board, but cannot prevent any static electricity

on clothes.
Try to hold a circuit board by its edges. Do not touch any components or the PCB.
Always wear an anti-static wrist strap when you touch any circuit board. For details, refer to
Static Discharge Damage Prevention.
System Grounding Requirements
A good grounding system is the basis for the stable and reliable operation of switches. It is the
chief condition to prevent lightning stroke and resist interference. The user must provide a good
grounding system. For details, refer to System Grounding Requirements.
Power Requirements
AC input voltage: 100-120V~, 200-240V~; 50/60Hz
AC input power: greater than the actual power consumption of the overall system.
Requirements of Installation Tools
Type Tools Remarks
Claw hammer, pliers Unpack wooden case and
transportation case.
Phillips screwdriver, flat
screwdriver, spanner
Disassemble chassis, power supply,
fan and modules.
Power cables, network cables,
optical fibers and distribution cables
Connect the interfaces.
Ruler, long tapeline, marker pen Measure the installation position.
Common tools
Bolts, diagonal pliers, straps Mount the chassis.
Anti-static tool Prevent static electricity.
Special-purpose
tools Wire stripper, crimping pliers Create network cables and grounding
cables.
Multimeter Test power supply and DC resistance.
Meter 500V megohmmeter Test the insulation resistance and
grounding resistance.
Note: Users need to prepare some tools by themselves.
Installation Requirements
Place the switch on the right place.
If you plan to mount RG-S12000 in a cabinet, you must verify that the cabinet meets the
following conditions:
Install the switch in an open cabinet. If you install the switch inside a closed cabinet, please
make sure that the cabinet has a good ventilation and heat dissipation system.
Make sure that the cabinet is firm enough to bear the weight of RG-S12000 and its
installation accessories.
Make sure that the dimensions of the cabinet are suitable, and that there is adequate
spacing in the four directions of RG-S12000 for heat dissipation.

The cabinet should be properly grounded.
Ventilation Requirements
Figure 4-1 shows the ventilation of RG-S12000. You must ensure that sufficient spacing is
reserved at the ventilation openings to ensure normal heat dissipation. After various cables have
been connected, they should be arranged into bundles or placed on the cabling rack, to avoid
blocking the air inlets.
For RG-S12010 and RG-S12006 ventilation, refer to the following Figure 4-1, 4-2.
Figure 4-1 Ventilation of RG-S12010

Figure 4-2 Ventilation of RG-S12006
Checking Before Installation
Before powering on RG-S12000, make sure that:
The fan meets the current requirements. For details, refer to Fan.
The power supply is suitable. For details, refer to Power Supply.
The power supply is fastened with screws properly.
Do not power on the system or do maintenance when the system is powered on by one person.
Make sure that there is no potential risk in the operating area, for example, the power is not
grounded; the power is not grounded reliably; or the ground is wet.
Keep the switch away from wet or liquid.
Be aware of the emergent power switch in the room. Once an accident occurs, shut down the
power switch.
Make sure that all the power systems are powered off when necessary.
Make sure that power cables are closely connected to the power module.
Make sure that power cables are long enough.
Make sure whether the rated current of power bank is larger than 16A and the power bank is
grounded well.
Each power module is supplied with power by a power socket.
Make sure that the blank panels are installed in the slots which are inserted with line cards or
management boards for the purpose of system heat dissipation.

Fan
Precaution:
RG-S12010 and RG-S12006 should use standard fans for heat dissipation.
Power Supply
Specification:
RG-S12010 can use the following power supplies:
AC power parameters
Model RG-PA1200I RG-PA2000I
Rated voltage 100-120V~, 200-240V~; 50/60Hz 100-120V~, 200-240V~;
50/60Hz
Maximum
voltage 90-264V~, 47-63Hz 90-264V~, 47-63Hz
Maximum
output power 90-176V~ Power:530W
176-264V~ Power:1400W 90-176V~ Power:1080W 176-264V~ Power:2000W
Power cable 16A 16A
Precaution:
When an AC power module is used, pay attention to the input voltage range. The maximum
output power of the RG-PA1200I is different from that of RG-PA2000I in condition that the two
modules are used for different voltage.
The AC power modules are hot swappable.
When the AC power module is powered on, the Input and Output LEDs on the panel are
green.
To prevent damage to parts caused by rapid power cycle, do not power on RG-S12000 within
30 seconds after power off.
Use the corresponding cables to connect power modules.
The dust in the air may block the air outlet of an air filter after the air filter is used for a long
time, thus affecting system ventilation and heat dissipation. It is recommended to clear the air
filter once every three months.
Users should select power module according to the total consumption power of purchased
modules in order to ensure the power module consumption is greater than the consumption
required by system. If the power consumption exceeds the power of a power module, please
purchase another one. For calculation method, please refer to Power Supply Requirements in
“RG-S12000 Series Switch Hardware Installation Manual”
It is recommended to use 1+1 dual power system redundant mode. However, if the total power
consumptions of all modules exceed the maximum power of a single power system, the
redundant backup function does not work.
For 1+1 redundant configuration, configure different power sources for two power modules, for
example, one is commercial power and the other is UPS power.
Power supplies of one model must be configured for the dual power supplies.
System Grounding
Grounding Requirements

An outstanding grounding system is the basis of stable and reliable operation of RG-S12000 and
the essential condition for lightning and interference prevention.
For the safety of body and switch, good grounding is necessary for the switch. The electric
resistance between the chassis and the ground must be less than 1 ohm.
Grounding description
There are two kinds of ground in a machine room: safe ground and lightning prevention ground.
Safe ground guarantees the safety of body and switch. A typical example is the AC protection
ground of 3-core socket of power supply bank.
Lightning prevention ground prevents lightning shock. The lightning prevention system of
general equipment is a separate system composed of lightning rod, down-conductor and
grounding system.
Figure 8-1 3-core socket of power supply bank
Rack grounding pole
There are two grounding poles on the chassis back of RG-S12000, as shown in the following figure.
Figure 8-2 Grounding poles on the chassis back of RG-S12000
RG-S12000 Grounding Method
Connect the grounding pole on the chassis back of RG-S12000 to the grounding pole or
grounding bar of the machine room through grounding cables.
Connect power modules to the socket through 3-core AC cables. The AC protection ground of
the socket is also connected to the grounding pole or grounding bar of the machine room. This

method is specific for RG-S12000 chassis using AC power.
RG-S12000 Grounding Steps
Release and remove the nut on the grounding pole of the chassis back.
Cover the terminal of the grounding cable on the grounding pole.
Tighten the nut into the grounding pole.
Connect the other end of the grounding cable to the grounding pole or grounding bar of the
machine room.
Static Electricity Prevention
To avoid the damages from static electricity to the internal parts of switches, do as follows:
Static electricity prevention measures are taken in the sites where switches are installed.
Wear antistatic wrist strap to install various switch parts, especially when you may touch circuit
boards with hands.
Grasp the edge of modules. Do not touch the parts or printed circuits directly.
The antistatic wrist strap is shipped with RG-S12000, which is used as follows:
1. Stretch out your hand into the antistatic wrist strap.
2. Lock the wrist strap and make sure that the metal part of the antistatic wrist strap is in good
contact with skin.
3. Insert the antistatic wrist strap in the antistatic wrist strap jack of the switch chassis or clip on the
grounding pole of the chassis. The antistatic wrist strap jack is located on the front panel of the
chassis marked with yellow ESD.
4. The antistatic wrist strap is grounded well and the DC electric resistance between the body and
the ground is in the range of 1 to 10 mega ohm.
Common Troubleshooting Procedures
Fault 1: The AC power module does not work.
[Fault Description]
The Status LED of each line card is OFF, the Power LED of the fan tray is OFF, and the fan does not
work. The LED on the panel of the power module is OFF.
[Troubleshooting]
1. Place the switches of all the power modules to OFF. Check if the cables of the cabinet have
been correctly connected.
2. Check whether the power cables are tightly connected to the cabinet power sockets and power
modules.
3. Check whether the power modules are installed correctly. If necessary, check whether the
connectors on the backplane of the power system are tightened.
4. Check whether the supply power output consumption meets the overall power consumption
requirements. If it is less than the power required by the system, please purchase another power
module.
Fault 2: An exception occurs to the LEDs when line cards are powered on.
[Fault Description]
The Status LED of the line card is OFF, flashing, or RED. The Link/ACT LED of the line card is solid
ON when no network cable or fiber is plugged.

[Troubleshooting]
1. Check if the line card is firmly inserted. If no, install the line card again and ensure that it is
inserted tightly before you tighten the fastening screws.
2. If the line card still does not work, check if the connector of the slot on the backplane is loose. If
yes, insert the board to another slot for a try.
3. If the slot and connection are not the cause, return the line card for repair.
Fault 3: The LED is abnormal after a line card works for some time.
[Fault Description]
The Status LED of the line card is OFF or RED. The Link/ACT LED of the line card is solid ON when
no network cable or fiber is plugged. The fault persists after restart.
[Troubleshooting]
1. Check if the board gets loose. If so, install the line card again and ensure that it is inserted tightly
before you tighten the fastening screws.
2. If the line card still does not work, check if the connector of the slot on the backplane is loose
and check if the guide rail of the slot is deformed. If so, insert the board to another slot for a try.
3. If the slot and connection are not the cause, return the line card for repair.
Fault 4: The LED of the supervisor engine is abnormal.
[Fault Description]
The LED of the supervisor engine becomes abnormal after the board is powered on or works for
some time. For example, the Status LED is flashing or OFF, and the Alarm LED is red.
[Troubleshooting]
1. Check if the supervisor engine gets loose. If so, install the supervisor engine again and ensure
that it is inserted tightly, before you tighten the fastening screws.
2. If the line card still does not work, check if the connector of the slot on the backplane is loose
and check if the guide rail of the slot is deformed. If yes, insert the board to another slot for a try.
3. If the slot and connection are not the cause, return the supervisor engine for repair.
4. When the Alarm LED is red, the cause may be the fault of another module in the system, in
which case you can check other modules (for example, line card, fan, power, and overheating)
for any alarm. If yes, you should first handle the faults of other modules. You can also identify
the faults by logging in to the management software.
Fault 5: The fan tray does not work or an exception occurs to the LED.
[Fault Description]
After the system starts, the fans in the fan tray do not work or the Power LED is OFF, and the Alarm
LED is red.
[Troubleshooting]
1. Check if the connection between the fan tray and the backplane is secure and if the connector
gets loose.
2. If the connection is secure, you need to replace the fan tray.
Fault 6: The serial port console has no output.
[Fault Description]
After the system is started, the serial port console does not display any information.
[Troubleshooting]
1. Check whether serial port cables are connected correctly and whether the connected serial port
is identical with that configured on the super terminal.

2. Check whether the configuration of the serial port on the super terminal is the same as that
described in S12000 Series Software Configuration Guide. If not, modify the serial port
configuration parameters.
3. If there is still no serial port printed information, please contact Ruijie Customer Service
Department for technical support.
Fault 7: The serial port console outputs illegible characters.
[Fault Description]
The serial port console outputs illegible characters.
[Troubleshooting]
1. Check whether serial port cables are connected correctly and whether the settings of such
parameters as the baud rate match those on the super terminal.
2. Check whether the serial port cable is a standard one.
Fault 8: The system login password is lost.
[Fault Description]
The system login password of the switch is forgotten or lost, and it is not possible to configure the
data.
[Troubleshooting]
There are two methods:
Method 1: Delete the configuration file. (This method is applicable for the user who needs to
configure the switch again)
1. Open the super terminal and set the name of new connection to 9600.
2. Click OK. Set COM1 with its baud rate as that of the switch, 9600 by default.
3. Power on the switch and press Ctrl+C keys continuously to enter the switch Ctrl> CLI.
4. Delete a file. Input delete config.text. Press Enter.
5. The "Are you sure you want to delete "config.text"? [No/yes]" is shown on the interface. Input y and
press Enter to delete it.
6. Input “dir” to view current file configuration. The result shows that the config.text file is removed.
7. Input “load” under Ctrl> to load main program.
8. At this time, you can enter the privileged mode without demanding password.
Method 2: Rename config.text as config.bak, which will not cause loss of configuration (this method
is applicable for the user who needs save the previous configuration)
1. Power on the switch and press Ctrl+C keys continuously to enter the switch Ctrl> CLI.
2. Input "rename config.text config.bak" under the Ctrl>. Press Enter.
3. Input “dir” under the Ctrl> to check whether config.text has been renamed as config.bak.
4. After the file is renamed successfully, input "load” under Ctrl> to load main program.
5. At this time, you can enter the privileged mode without demanding password. Input "copy
flash:config.bak flash:config.text" after the prompt # to recover the original configuration file.
6. Input "del config.bak" after the prompt # to delete the config.bak file.
7. Enter the privileged mode to configure and save the new password.
8. Power cycle the switch, log in to the switch with the view password to view the original
configuration.
Fault 9: The newly-inserted linecard fails to be powered on.
[Fault Description]
The system is running, yet all LEDs on the panel of the newly-inserted linecard are OFF, and the

port is faulty.
[Troubleshooting]
Check whether the service card module is connected correctly and the summary power of the
newly-inserted linecard and other modules in the system exceeds the maximum power. If so, please
add more power modules to provide the enough power for the power supply. If all checkings are OK,
but the newly-inserted linecard still cannot be powered on, please contact Ruijie Customer Service
Department for technical support.
Fault 10: The link cannot be set up between optical interfaces
[Fault Description]
The system runs normally. After the optical interface is inserted into the optical module and the
optical fiber is properly connected, the link cannot be set up.
[Troubleshooting]
First confirm whether the interface is a copper/fiber combo interface. If yes, it should be configured in
fiber mode. Then, do as follows: 1) Check whether the receiving and sending ends are wrongly
connected. The sending end of the optical interface needs to be connected to the receiving end of
the other optical interface. You can check by changing the sequence in which the two optical fibers
are connected on the optical module. 2) Check whether the optical module wavelength of the two
sides are consistent. For example, an optical module of 1310nm wavelength cannot be connected to
an optical module of 1550nm wavelength. 3) Check whether the distance between the two sides
exceeds the length indicated on the optical module. 4) Check whether the rates of the two sides
match and whether the optical fiber type meets requirements. In addition, for ports supporting
different rates, check whether rate modes are configured correctly.
Fault 11: Some ports can supply power via PoE, while others cannot.
[Fault Description]
The ports are connected to PoE devices. There is power on some ports, but no power on others.
[Troubleshooting]
1) Check whether the ports without power are shut down manually by the software.
2) Check whether the power provided by PoE is sufficient. If not, power will be supplied to only ports
of higher priority.
If above mentioned methods do not take effect, please contact Ruijie Networks for technology
assistance.