Russell Hobbs RHWU88 Installation guide

Russell Hobbs Stainless Steel Water Urn Last updated: 16th March, 2011
(Model #RHWU88)
Page 1 of 3
Salton (Aust) Pty Ltd|ABN 76 088 126 050|7 Chifley Drive Mentone VIC 3194|PO Box 683 Braeside VIC 3195
T [phone]|F [phone]|Freecall 1800 427 842|[e-mail]|www.russellhobbs.com.au
If you have a question that is not covered below, feel free to Contact Us.
Q. What can the Water Urn be used for?
The Water Urn can only be used to boil water.
Q. How much water does it hold?
8.8 litres
Q. I have just opened the box, what should I do?
Remove all packaging.
Place the urn on a dry, heat resistant, flat surface.
Fill it to the MAX line using a jug or manageable size container.
Plug it in and turn the power on.
Flick the switch to the ‘on’ position- the “HEATING” light will illuminate.
Once the water has boiled, the “HOT” light will illuminate.
Empty the Urn. Take care whilst emptying the Urn as the water will be hot. DO NOT try to tip
the Urn to empty the water, always leave it on a level surface and empty through the tap.
This helps eliminate any manufacturing dust and cleans the Urn.
Q. Can I only put water in the Urn?
Yes, no other liquids should be used in the urn unless it is a descaling agent, such as citric
acid, white vinegar, lemon juice or a commercial descaling agent.
Q. There is still space left in the top of the Urn even though I have reached the MAX line, can I just
fill it to the top?
No, the Urn cannot be filled over the max line as it may overflow and spit water when
boiling.
Q. Can I move the Urn once it is full?
No, the Urn will be too heavy and the unsteady load can cause strain or injury.
Q. How do I fill the urn?
Place the Urn in the area you wish to be using it, on a flat heat resistant surface.
Use a jug or hose to fill the urn.
Q. What is boil dry protection?
When water is held at a high temperature it produces steam. The longer it is hot, the more
steam escapes and lower the water level gets.
The element can be damaged when heating with insufficient water.
To stop the element form getting damaged it automatically shuts off when there isn’t
enough water it the unit.
When the boil dry protection kicks in the light on the unit stays on but the unit will not work
until it has been reset.
THE APPLIANCE MUST BE EMPTIED AND UNPLUGGED BEFORE IT CAN RESET

Russell Hobbs Stainless Steel Water Urn Last updated: 16th March, 2011
(Model #RHWU88)
Page 2 of 3
Salton (Aust) Pty Ltd|ABN 76 088 126 050|7 Chifley Drive Mentone VIC 3194|PO Box 683 Braeside VIC 3195
T [phone]|F [phone]|Freecall 1800 427 842|[e-mail]|www.russellhobbs.com.au
Q. How do I reset the Urn once the boil dry protection has kicked in?
Unplug the appliance from the wall and let it cool down naturally.
Empty the Urn.
Press the reset button located on the underside of the urn.
Return the urn to its normal position, add water until visible on the water gaurge and plug it
in.
Switch the unit on to check the “HEATING” light illuminates, this means it has returned to
normal working order.
Switch off after testing or fill further.
Q. I have tried to reset the boil dry protection but the unit won’t come back on?
Make sure you have waited until the unit has cooled completely.
Try pressing the reset button a few more times.
If this doesn’t work, call customer service.
Q. What is thermal cut out?
Thermal cut out kicks in if the boil dry protection has failed to work.
It is an added safety feature that ensures the unit will not keep heating when there is no
water in the unit.
When the thermal cut out kicks in, the unit will stop but the light will stay on.
When the thermal cut out has activated, it will break and the part will no longer work.
In the event of this situation, please contact customer service to arrange a replacement of
the part.
Q. Why has the inside of my Urn discoloured/rusted?
Limescale may be white, coloured, even rusty-looking, but it’s normally visible.
Phosphate scale isn’t generally visible, but it’s there, even in soft water areas.
When water is heated, the minerals solidify. This makes the water appear cloudy. It may
form a film on the surface of the water or on the walls and floor of the Urn. It may look like
thin pieces of plastic in the water.
All scale causes overheating, reduces the Urn’s life, and may trigger the boil-dry cut-out.
Even in soft water areas descale regularly, to help keep your urn in working order longer.
It can be removed by the following steps:
a) Cut a lemon into four, wrap the lemon in cloth and place in the water tank.
b) Fill with water up to the "MAX" water level indicator.
c) Turn the Urn on and leave it for approximately 1 hour.
d) Pour out the water and use a nylon brush to scrub the water tank.
e) To remove the smell of the lemon, boil water again, and dispose the water.
f ) You can substitute the lemon with 2 tsp Critic Acid or a commercial de-scale solution.
Products returned under guarantee with faults due to scale will be subject to a repair
charge.
Q. How often should I descale my urn?
Depending on frequency of use, your urn should be descaled at least once a month or
whenever a buildup of scale can be seen inside the urn.

Russell Hobbs Stainless Steel Water Urn Last updated: 16th March, 2011
(Model #RHWU88)
Page 3 of 3
Salton (Aust) Pty Ltd|ABN 76 088 126 050|7 Chifley Drive Mentone VIC 3194|PO Box 683 Braeside VIC 3195
T [phone]|F [phone]|Freecall 1800 427 842|[e-mail]|www.russellhobbs.com.au
Q. How long is the warranty?
Defects affecting product functionality appearing within two year of purchase will be
corrected by replacement or repair provided the product is used and maintained in
accordance with the instructions.
Q. I have lost my instruction book. How do I get another?
Go to our website www.russellhobbs.com.au
Salton Service on Free Call 1800 427 842