Saeco Incanto HD8911/47 User manual

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ESPRESSO
ESPRESSO LUNGO
AROMA STRENGTH MENU
STEAM
HOT WATER
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Contents
Introduction ___________________________________________________________________________________________ 5
Important ______________________________________________________________________________________________ 5
Electromagnetic fields (EMF)__________________________________________________________________________ 6
Machine overview______________________________________________________________________________________ 6
The user interface______________________________________________________________________________________ 7
First installation _______________________________________________________________________________________ 8
Manual rinsing cycle___________________________________________________________________________________ 10
Hot water circuit rinsing________________________________________________________________________________ 10
Coffee brewing circuit rinsing _________________________________________________________________________ 10
Intenza+ water filter___________________________________________________________________________________ 10
Installing the Intenza+ water filter_____________________________________________________________________ 10
Replacing the Intenza+ water filter___________________________________________________________________ 11
Measuring the water hardness________________________________________________________________________ 12
Setting the water hardness____________________________________________________________________________ 12
Beverage types and lengths___________________________________________________________________________ 13
Brewing coffee_________________________________________________________________________________________ 13
Adjusting the coffee dispensing spout _______________________________________________________________ 13
Brewing coffee with beans____________________________________________________________________________ 13
Brewing 1 cup of coffee________________________________________________________________________________ 13
Brewing 2 cups of coffee______________________________________________________________________________ 13
Brewing coffee with pre-ground coffee_______________________________________________________________ 14
Frothing milk___________________________________________________________________________________________ 14
Hot water ______________________________________________________________________________________________ 15
Adjusting quantity and taste__________________________________________________________________________ 15
Saeco Adapting System_______________________________________________________________________________ 15
Adjusting coffee length________________________________________________________________________________ 15
Adjusting coffee strength______________________________________________________________________________ 16
Adjusting the grinder settings_________________________________________________________________________ 16
Maintenance and care_________________________________________________________________________________ 17
Cleaning the drip tray and the coffee grounds container ____________________________________________ 17
Cleaning the water tank_______________________________________________________________________________ 17
Cleaning the bean hopper_____________________________________________________________________________ 17
Cleaning the brew group and the coffee exit duct____________________________________________________ 17
Weekly cleaning of the brew group___________________________________________________________________ 17
Monthly cleaning of the brew group__________________________________________________________________ 19
Lubrication of the brew group_________________________________________________________________________ 20
Cleaning the classic milk frother_______________________________________________________________________ 21
Daily cleaning of classic milk frother__________________________________________________________________ 21
Weekly cleaning of classic milk frother and steam wand ____________________________________________ 21
Descaling procedure___________________________________________________________________________________ 21
What to do if the descaling procedure is interrupted________________________________________________ 23
Warning icons and error codes _______________________________________________________________________ 23
Meaning of error codes________________________________________________________________________________ 24
Troubleshooting_______________________________________________________________________________________ 25
Demo mode function _________________________________________________________________________________ 29
Ordering accessories Saeco___________________________________________________________________________ 29
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Technical specifications_______________________________________________________________________________ 29
Disposal________________________________________________________________________________________________ 30
Warranty and support _________________________________________________________________________________ 30
Introduction
Dear customer, we thank you for buying the Saeco Incanto full-automatic
espresso machine!
Coffee is a natural product and its characteristics may vary according to
origin, blend and roasting. The machine is equipped with a self-adjustment
system that allows it to get the best taste out of your favorite coffee beans.
It regulates itself after brewing 10-20 coffees.
In this user manual you find all the information you need to install, use,
maintain and get the best out of your machine. To fully benefit from the
support that Saeco offers, please register your product at
www.saeco.com/welcome.
Important
This machine is equipped with safety features. Nevertheless, read and follow
the safety instructions carefully and only use the machine as described in
these instructions, to avoid accidental injury or damage due to improper use
of the machine. Keep this user manual for future reference.
-Connect the machine to a wall socket with a voltage matching the
technical specifications of the machine.
-Connect the machine to an earthed wall socket.
-Do not let the power cord hang over the edge of a table or counter, or
touch hot surfaces.
-Never immerse the machine, mains plug or power cord in water (danger
of electrical shock).
-Do not pour liquids on the power cord connector.
-Never direct the hot water jet towards body parts: danger of burns.
-Do not touch hot surfaces. Use handles and knobs.
-Switch off the machine with the main switch located on the back and
remove the mains plug from the socket:
-If a malfunction occurs.
-If the machine will not be used for a long time.
-Before cleaning the machine.
-Pull on the plug, not on the power cord.
-Do not touch the mains plug with wet hands.
-Do not use the machine if the mains plug, the power cord or the machine
itself is damaged.
-Do not make any modifications to the machine or its power cord.
-Only have repairs carried out by a service center authorized by Philips to
avoid ahazard
-The machine should not be used by children younger than 8 years old.
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-This machine can be used by children aged from 8 years and above and
by persons with reduced physical, sensory or mental capabilities or lack
of experience and knowledge if they have been given supervision or
instruction concerning use of the machine in a safe way and if they
understand the hazards involved.
-Cleaning and user maintenance shall not be made by children unless
they are older than 8 and supervised.
-Keep the machine, its accessories and its cord out of the reach of
children aged less than 8 years.
-Children should be supervised to ensure that they do not play with the
machine.
-Never insert fingers or other objects in the coffee grinder.
-The machine shall not be placed in a cabinet when in use.
-This machine is intended for normal household use only. It is not
intended for use in environments such as staff kitchens of shops, offices,
farms or other work environments.
-Always put the machine on a flat and stable surface. Keep it in upright
position, also during transport.
-Do not place the machine on a hotplate or directly next to a hot oven,
heater or similar source of heat.
-Only put roasted coffee beans in the bean hopper. If ground coffee,
instant coffee, raw coffee beans or any other substance is put in the
coffee bean hopper, it may cause damage to the machine.
-Let the machine cool down before inserting or removing any parts. The
heating surfaces may retain residual heat after use.
-Never fill the water tank with warm, hot or sparkling water, as this may
cause damage to the water tank and the machine.
-Never use souring pads, abrasive cleaning agents or aggressive liquids
such as petrol or acetone to clean the machine. Simply use a soft cloth
dampened with water.
-Descale your machine regularly. The machine indicates when descaling is
needed. Not doing this will make your appliance stop working properly. In
this case repair is not covered under your guarantee.
-Do not keep the machine at temperatures below 0°C.Water left in the
heating system may freeze and cause damage.
-Do not leave water in the water tank when the machine is not used over
a long period of time. The water can be contaminated. Use fresh water
every time you use the machine.
Electromagnetic fields (EMF)
This Philips appliance complies with all applicable standards and
regulations regarding exposure to electromagnetic fields.
Machine overview
1 User interface
2 ESPRESSO button
3 ESPRESSO LUNGO button
4 AROMA STRENGTH button
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5 Standby button
6 MENU button
7 HOT WATER button
8 STEAM button
9 Classic milk frother
10 Adjustable coffee dispensing spout
11 Lid of the water tank
12 Lid of the bean hopper
13 Lid of the pre-ground coffee compartment
14 Main switch
15 Socket for cord
16 Service door
17 Drip tray
18 Drip tray release button
19 Drip tray full indicator
20 Grinder adjustment knob
21 Water tank
22 Brew group
23 Inside of service door with cleaning instructions
24 Coffee exit duct
25 Coffee residues drawer
26 Coffee grounds container
27 Drip tray cover
28 Cord
29 Cleaning brush
30 Grease
31 Water hardness tester
32 Multifunctional tool (measuring scoop, grinder adjustment key and coffee
duct cleaning tool)
33 AquaClean filter
The user interface
Use these buttons to navigate through the menus:
ESPRESSO
ESPRESSO button = ESC button: press this button to return to the main
menu.
AROMA STRENGTH
AROMA STRENGTH button = OK button: press this button to select, confirm
or stop a function.
STEAM
STEAM button = UP button: press this button to scroll up through the
display menu.
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MENU
MENU button = DOWN button: press this button to scroll down through the
display menu.
First installation
This machine has been tested with coffee. Although it has been carefully
cleaned, there may be some coffee residues left. We guarantee, however,
that the machine is absolutely new. Like with most full-automatic machines,
you first need to brew some coffees to enable the machine to complete its
self-adjustment and get the best tasting coffee.
1Remove all packaging material from the machine.
2Place the machine on a table or counter away from the faucet, the sink
and heat sources.
15 cm
15 cm
15 cm
15 cm
15 cm
15 cm
15 cm
15 cm
Note: Leave at least 15 cm of free space above, behind and on both sides
of the machine.
MAX
CALC
CLEAN
MAX
3Fill the water tank with fresh water to the MAX level indication.
4Open the lid of the bean hopper. Fill the bean hopper with coffee beans
and close the lid.
Note:Do not overfill the bean hopper to avoid damage to the grinder.
Caution: Only use espresso beans. Never use ground coffee, unroasted
coffee beans or caramelized coffee beans, as this may cause damage to
the machine.
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5Insert the power plug into a wall outlet (1) and insert the small plug into
the socket located on the back of the machine (2).
6Set the main switch to the ON position to turn on the machine.
The standby button flashes.
7Press the standby button to turn on the machine.
-The display shows the circuit priming icon to indicate that you have to
prime the circuit.
STRENGTH
8Place a container under the classic milk frother. Press the OK button to
start the water circuit priming cycle.
-The machine starts dispensing hot water.
-The display shows the priming icon. The progress bar shows the
progress of the priming cycle.
9The machine heats up and the display shows the temperature icon.
10 Empty the container and place it under the coffee dispensing spout.
11 The machine starts rinsing water through the coffee dispensing spout.
The display shows the rinsing icon and a progress bar.
Note: Do not interrupt the rinsing cycle.
The machine is now ready for use.
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Manual rinsing cycle
During the manual rinsing cycle, fresh water flows through the water and
coffee brewing circuit. This takes a few minutes.
Hot water circuit rinsing
1Place a container under the classic milk frother.
HOT WATER
HOT
WATER
2Press the HOT WATER button.
-The machine starts dispensing hot water.
Note: To interrupt the rinsing cycle, press the OK button.
3When the machine has dispensed 2 cups of hot water (0.5 l), press the
OK button to stop the hot water dispensing. Repeat steps 1 to 3 twice.
Coffee brewing circuit rinsing
1Place a container under the coffee dispensing spout.
AROMA STRENGTH
GROUND COFFEE
2Press the AROMA STRENGTH button and select the pre-ground coffee
brewing function.
Note: Do not add pre-ground coffee in the pre-ground coffee
compartment.
3Press the ESPRESSO LUNGO button.
-The machine starts dispensing water from the coffee dispensing
spout.
4Wait until the machine stops dispensing water and empty the container.
5Repeat steps 1 to 4 twice.
6When the machine has returned to the main menu, empty the container.
The machine is ready for use.
Intenza+ water filter
We advise you to install the Intenza+ water filter to reduce limescale
deposits in your coffee machine and to provide filtered water for preserving
the aroma and flavor of each cup of coffee.
Installing the Intenza+ water filter
Note: Always confirm activation of the Intenza+ water filter in the machine
menu as described below. By activating the Intenza+ water filter in the
machine menu, the machine indicates when you need to replace the filter.
1Remove the small white filter from the water tank and store it in a dry
place.
Note: Please keep the small white filter for future use. You will need it for
the descaling process.
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2Remove the filter from its packaging and immerse it in cold water with
the opening pointing upwards. Press the sides of the filter gently to let
out the air bubbles.
3Turn the knob of the filter to the setting that corresponds to the water
hardness of the area you live in.
a Very soft water/soft water
b Hard water (default)
c Very hard water
Note: You can test the water hardness with a water hardness test strip.
4Place the filter in the empty water tank. Press it down until it cannot
move any further.
5Fill the water tank with fresh water up to the MAX indication and slide it
into the machine.
6Press the MENU button and scroll to INTENZA+ FILTER. Press the OK
button to confirm.
ON
OFF
FILTER
7Select ON on the display, press the OK button to confirm activation.
8Dispense 2 cups of hot water (0.5l) to complete the activation. Discard
this water.
Replacing the Intenza+ water filter
FIL
TER
Note: Replace the Intenza+ water filter as soon as the filter icon appears on
the display.
1Take out the water filter and replace it by a new Intenza+ water filter.
Follow the instructions (see 'Intenza+ water filter') on how to prepare the
water filter for use.
2Press the MENU button and scroll to INTENZA+ FILTER. Press the OK
button to confirm.
ON
OFF
RESET
FILTER
3Select RESET on the display, press the OK button to confirm reactivation.
4Dispense 2 cups of hot water (0.5 l) to complete the activation of the new
filter. Discard this water.
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Measuring the water hardness
To be able to adjust the machine settings to the water in your region, please
measure the water hardness with the water hardness strip supplied.
1Immerse the water hardness test strip (supplied with the machine) in tap
water for 1 second.
2Remove the water hardness strip and and wait for 1 minute.
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3Check how many squares have changed into the red colour and check
the water hardness in below table.
numbers of red squares value to be set water hardness
1 1 very soft water
2 2 soft water
3 3 hard water
4 4 very hard water

Setting the water hardness
Setting the water hardness
1To set the water hardness, press the MENU button, select menu and
scroll to select WATER HARDNESS.
2Press the OK button and select the water hardness in your area.
3Press the OK button to confirm.
4Press the ESC button to return to the main menu.
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Beverage types and lengths
Beverage name Description How to select
Espresso Coffee with thick crema served in
a small cup
Button on control panel
Espresso Lungo A longer espresso with thick
crema served in a medium-sized
cup
Button on control panel
Hot Water Button on control panel

Beverage name Standard length Length range
Espresso 40 ml 20 - 230 ml
Espresso Lungo 120 ml 20 - 230 ml

Brewing coffee
Adjusting the coffee dispensing spout
The machine can be used to dispense different coffee types in cups or
glasses of different sizes. To adjust the height of the coffee dispensing spout
to the size of the cup or glass, slide the spout up or down.
Brewing coffee with beans
Brewing 1 cup of coffee
1Place a cup under the coffee dispensing spout.
2Press the ESPRESSO or ESPRESSO LUNGO button to brew the selected
coffee.
-Coffee starts pouring from the coffee dispensing spout.
Note: If you want to stop the brewing process before the machine has
finished dispensing the preset coffee volume, press the OK button.
Brewing 2 cups of coffee
1Place two cups under the coffee dispensing spout.
2You can brew two cups of espresso or espresso lungo simultaneously.
Press the button of the desired beverage twice. The machine
automatically carries out two grinding cycles in sequence.
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Brewing coffee with pre-ground coffee
When you brew coffee with pre-ground coffee, use the measuring scoop in
the multifunctional tool supplied to put the correct dose in the pre-ground
coffee compartment. If you add more pre-ground coffee, the excess coffee
will end up in the coffee grounds drawer.
1Open the lid of the pre-ground coffee compartment.
2Pour one measuring scoop of pre-ground coffee into the compartment.
Caution: Do not put any other substance than pre-ground coffee in the
pre-ground coffee compartment, as this may damage the machine.
3Close the lid of the pre-ground coffee compartment.
4Place a cup under the coffee dispensing spout.
5Press the AROMA STRENGTH button and select pre-ground coffee
-The machine automatically starts brewing the selected beverage.
Note: You can only brew one coffee beverage at a time with pre-ground
coffee.
Frothing milk
Warning: Danger of scalding! Dispensing may be preceded by
small jets of hot water. Use the appropriate protective handle
only.
Note: Use cold milk (at a temperature of approximately 5°C/41°F) with a
protein content of at least 3% to ensure an optimal frothing result. You can
use whole milk or semi-skimmed milk. It is also possible to use skimmed
milk, soy milk and lactose-free milk.
Note: We advise you to rinse the water circuit before use. Press the STEAM
button to dispense steam for a few seconds.
1Fill 1/3 of a jug with cold milk.
2Immerse the classic milk frother in milk. Press the STEAM button.
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3Froth the milk by gently swirling the jug and moving it up and down.
4Press the OK button to stop frothing.
Hot water
Warning: Danger of scalding! Dispensing may be preceded by
small jets of hot water. Use the appropriate protective handle
only.
1Place a jug under the classic milk frother.
2Press the HOT WATER button. Hot water dispensing starts automatically.
3Press the OK button to stop hot water dispensing.
Adjusting quantity and taste
Saeco Adapting System
Coffee is a natural product and its characteristics may vary according to
origin, blend and roasting. The machine is equipped with a self-adjustment
system that allows it to get the best taste out of your favorite coffee beans.
It regulates itself after brewing some coffees.
Adjusting coffee length
You can adjust the quantity of beverage brewed according to your taste and
to the size of the cups.
ESPRESSO
1To adjust the length of espresso, press and hold the ESPRESSO button
until the display shows the MEMO icon.
-The machine enters the programming phase and starts to brew the
selected beverage.
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2Press the OK button when the cup contains the desired amount of
espresso.
-The tick on the display shows that the button is programmed: every
time it is pressed, the machine will brew espresso in the amount set.To
set the length of espresso lungo, follow the same procedure: press
and hold the button of the beverage and press the OK button when
the desired amount is in the cup.
Adjusting coffee strength
To change the coffee strength, press the AROMA STRENGTH button. Each
time you press the AROMA STRENGTH button, the aroma strength changes
by one degree. The display shows the chosen strength, which will only be
saved when brewing a coffee.
1
2
3
4
5
1 Very mild
2 Mild
3 Regular
4 Strong
5 Very strong
Note: The machine will automatically dispense the correct quantity of coffee
for each coffee strength.
GROUND COFFEE is the last option in the coffee strength menu. Select this
option to brew coffee with ground coffee. Use the measuring scoop
integrated in the multifunctional tool supplied to dose the correct quantity
of ground coffee.
Note: The machine returns to the main screen and saves the chosen aroma
strength when you brew a coffee.

Adjusting the grinder settings
You can adjust the grinder settings with the grinder adjustment key
integrated into the handle of the multifunctional tool. At each setting
selected, the ceramic coffee grinder guarantees a perfectly even grind for
every cup of coffee you brew. It preserves the full coffee aroma and delivers
the perfect taste to every cup.
1Open the lid of the bean hopper.
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1
2Place the grinder adjustment key on the grinder adjustment knob (1).
Push and turn to the left or to the right (2) one notch at a time.
-There are 5 different grinder settings you can choose from. The smaller
the dot the stronger the coffee.
Caution: Do not turn the grinder adjustment knob more than one notch at
a time to prevent damage to the grinder.
Note: The difference becomes noticeable after you have brewed 2-3 cups of
coffee at the new setting.
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Maintenance and care
Maintenance of your machine is important to prolong the life of your
machine and to ensure optimum quality and taste of your coffee.
Cleaning the drip tray and the coffee grounds container
Perform the following actions while the machine is turned on:
-When the display shows the 'empty coffee grounds container' icon,
empty the coffee grounds container.
-The drip tray is full when the drip tray full indicator pops up through the
drip tray. Empty and clean the drip tray every day.
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2
1
1Turn the classic milk frother to the left.
2Press the release buttons on both sides of the drip tray (1) and pull the
drip tray out of the machine (2).
3Remove and empty the coffee grounds container.
4Empty and rinse the drip tray under the tap.
5Place the coffee grounds container back in the drip tray.
6Slide the drip tray back into the machine until it locks into position with a
click.
Note: Make sure that the machine is still switched on when you remove the
drip tray. If you switch off the machine before you remove the drip tray, the
'empty coffee grounds container' icon will be visible on the display when
you switch on the machine again, even though the drip tray is empty.
Cleaning the water tank
1Remove the water tank from the machine and rinse it with fresh water
periodically.
2Fill the water tank with fresh water up to the MAX level indication and
place it back in the machine.
Cleaning the bean hopper
Clean the bean hopper with a dry cloth once a month.
Cleaning the brew group and the coffee exit duct
Weekly cleaning of the brew group
1Turn off the machine and unplug it.
2Remove the drip tray with the coffee grounds container.
3Empty the drip tray and rinse it under running water.
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4Empty the coffee grounds container and rinse it under lukewarm running
water.
5Open the service door.
2
1
6Press the PUSH button (1) and pull at the grip of the brew group to
remove it from the machine (2).
7Clean the top part of the coffee exit duct thoroughly with a spoon
handle. Insert it as indicated in the figure.
8Clean the bottom part of the coffee exit duct thoroughly with a spoon
handle or with the multifunctional tool provided with the machine. Insert
it as indicated in the figure.
9Remove the coffee residues container, empty it and rinse it under
lukewarm running water. Let it dry and then reinsert it.
10 Rinse the brew group thoroughly under lukewarm running water. Clean
the upper filter carefully.
Caution: Do not clean the brew group in the dishwasher and do not use
dishwashing liquid or a cleaning agent to clean it. This may cause the brew
group to malfunction and may have a negative effect on the coffee taste.
11 Let the brew group air-dry thoroughly.
Note: Do not dry the brew group with a cloth to prevent fibers from
collecting inside the brew group.
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12 Clean the inside of the machine with a soft damp cloth.
13 Before you slide the brew group back into the machine, make sure the
two reference signs on the side match. If they do not match, perform the
following step:
-Make sure the lever is in contact with the base of the brew group.
14 Make sure that the locking hook of the brew group is in the correct
position.
-To position the hook correctly, push it upwards until it is in uppermost
position.
-The hook is not correctly positioned if it is still in bottommost position.
15 Slide the brew group back into the machine along the guiding rails on the
sides until it locks into position with a click.
Caution: Do not press the PUSH button.
16 Close the service door.

Monthly cleaning of the brew group
-Perform this cleaning cycle after the machine has brewed 500 cups of
coffee or once a month.
-Use a degreasing tablet for this cleaning cycle.
Caution: Only use degreasing tablets for cleaning. They do not have a
descaling function.
1Place a container under the coffee dispensing spout.
2Press the AROMA STRENGTH button and select pre-ground coffee.
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3Put a coffee oil remover tablet in the pre-ground coffee compartment.
4Press the ESPRESSO LUNGO button. The machine dispenses water from
the coffee dispensing spout.
5When the progress bar has reached the middle, set the main switch on
the back of the machine to OFF.
6Let the degreasing solution work for approximately 15 minutes.
7Set the main switch to ON.
8Press the standby button.
9Wait until the machine performs an automatic rinsing cycle.
10 Perform the 'Weekly cleaning of the brew group'procedure.
11 Remove the drip tray with the coffee grounds container. Empty the drip
tray and the coffee grounds container and place them back into the
machine.
12 Press the AROMA STRENGTH button and select pre-ground coffee.
13 Press the ESPRESSO LUNGO button. The machine dispenses water from
the coffee dispensing spout.
14 Repeat steps 12 and 13 twice. Discard the dispensed water.
15 To clean the drip tray, put a degreasing tablet in the drip tray and fill the
drip tray up to two-thirds of its capacity with hot water. Let the
degreasing tablet take effect for about 30 minutes. Then empty the drip
tray and rinse it thoroughly.
Lubrication of the brew group
For optimal performance of the machine you have to lubricate the brew
group. See table below for the lubrication frequency. For support visit our
website: www.philips.com/support.
Type of usage Nr of daily products Lubrication frequency
Low 1-5 Every 4 months
Normal 6-10 Every 2 months
Heavy >10 Monthly
1Switch off the machine and unplug it.
2Remove the brew group and rinse it under a lukewarm tap as described
in section 'Weekly cleaning of the brew group'.
3Apply a thin layer of grease around the shaft in the bottom of the brew
group.
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