SAI Chatterbox User manual

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Copyright. Sygnal 2018
Sygnal Ambient Intelligence
Climate Point Operation Manual 2018

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Copyright. Sygnal 2018
Publisher
Sygnal Ambient Intelligence
Phone [phone]
Fax [phone]
Internet www.sygnal .com.au
Revision 07.11
This Technical Manual describes the service and troubleshooting of Sygnal Digital Inverter Ducted split air
conditioners.
Copyright
This publication is Copyright © 2018 Sygnal. All rights reserved. No part of this publication may be reproduced,
stored in any retrieval system or transmitted, in any form or by any means, electronic, mechanical,
photocopying, recording or otherwise, without the prior written permission of Sygnal.
Disclaimer
Sygnal reserves the right to make changes and improvements to any of the products described in this
document without prior notice. Under no circumstances shall Sygnal be responsible for any loss of income or
any special, incidental, consequential or indirect damages howsoever caused.
Warranty
The contents of this document are provided “as is”. Except as required by applicable law, no warranties of any
kind, either express or implied, including, but not limited to, the implied warranties of merchantability and
fitness or a particular purpose, are made in relation to the accuracy, reliability or contents of this document,
Sygnal reserves the right to revise this document or withdraw it at any time without prior notice.
Sourcing
Proudly designed and manufactured in Australia by Sygnal, an independent Australian-owned company.

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Contents
1. Chatterbox .......................................................................................................................................................... 5
1.1 What is Chatterbox?.....................................................................................................................................5
1.2 Compatibility ................................................................................................................................................ 5
1.3 Versatility ..................................................................................................................................................... 5
1.4 Simple and Upgradable ................................................................................................................................5
1.5 Plug & Play....................................................................................................................................................5
1.6 Html User Interface ...................................................................................................................................... 5
1.7 Remote Access ............................................................................................................................................. 5
2. How to Install your Chatterbox...........................................................................................................................6
2.1 Direct Connection via Wi-Fi Dongle..............................................................................................................6
2.2 Direct Connection via your LAN ...................................................................................................................7
2.3 Connection via Mothership..........................................................................................................................8
3. Examples of User Interfaces (UI) Images ............................................................................................................ 9
4. Climatepoint operating Instructions with Chatterbox User Interface .............................................................. 10
4.1 Changing the System Mode .......................................................................................................................10
4.2 Notes on Dynamic Energy Recovery ..........................................................................................................10
4.3 Set the Optional Countdown Timer ...........................................................................................................10
4.4 Optional “Cooling” and “Economy” settings..............................................................................................10
4.5 Setting the Global Time Schedules............................................................................................................. 11
4.6 Leaving Global Time Schedules Page..........................................................................................................12
4.7 Accessing Individual Zone ..........................................................................................................................12
4.8 Return to Overview page ........................................................................................................................... 12
4.9 Browse to other systems............................................................................................................................12
4.10 Adjusting the settings on a Zone.............................................................................................................. 12
4.11 Setting Time Schedule for Individual Zones .............................................................................................13
5 Sygnal Climatepoint Controls ............................................................................................................................ 14
5.1 Sygnal Climatepoint Navigator................................................................................................................... 14
5.1.1 Getting to know your controller .........................................................................................................14
5.1.2 Turning the system ON and OFF .........................................................................................................14
5.1.3 Turning a Zone ON and OFF ................................................................................................................15
5.1.4 Browsing to a Zone .............................................................................................................................15
5.1.5 Changing the Temperature in a Zone .................................................................................................16
5.1.6 Changing the Mode in a Zone .............................................................................................................16
5.2 Using the Single Button Capacitive Touch Room Controller ......................................................................17
5.3 Climatepoint Hybrid switches (2, 3, 4, 6 button) .......................................................................................17
6. Manufacturers Recommendations ...................................................................................................................18
6.1 Return Air Filter Cleaning .......................................................................................................................18

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6.2 Outdoor Unit ............................................................................................................................................18
6.3 Vents & Return Air Grill ..........................................................................................................................18
6.4 Controller..................................................................................................................................................18
7. Troubleshooting................................................................................................................................................ 19
7.1 Digital Inverter System Self Diagnostics / Fault detection .........................................................................20
8. Warranty terms and conditions........................................................................................................................21
9. Warranty key points in large print....................................................................................................................22

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1. Chatterbox
1.1 What is Chatterbox?
Chatterbox is a communications device providing a User Interface (UI) connection between a computer or
personal device (smartphone or tablet) and any of your Sygnal climate, lighting, automation products.
Chatterbox can also be used to communicate with some other product brands including other home
automation products.
1.2 Compatibility
A User Interface (UI) has been developed to simplify the commissioning, use and change of operating
parameters for the Sygnal range of products. A click of “Other Systems” at the top of the user page switches
between the various Sygnal systems, climate control, lighting control etc.
1.3 Versatility
Though Chatterbox has been designed for integration with Sygnal systems it can be supplied with RS485 and
RS232 for connection to other devices should this be desirable.
1.4 Simple and Upgradable
The Chatterbox architecture allows for remote upgrade of many features so as development continues new
features can be added via an internet connection.
1.5 Plug & Play
You can also add one of the other Sygnal systems such as climate control and lighting control. Sygnal systems
are “plug and play” you don’t need to call in a programmer, automation specialist or specialist technician.
Once the systems are connected on the same LAN they recognise each other and the appropriate interface is
loaded without the need for you to do anything.
1.6 Html User Interface
The html user interface can be used on most devices with a browser from Smartphone or tablet to PC. The
display results vary slightly depending on your device and browser type used. Many people choose the iPad
mini as their UI platform but a laptop, PC or even your iPhone can be used to control your Sygnal product.
Now, you’ll likely not use your phone or tablet often to turn lights on and off, after all you have switches in all
the normal places, but when you want to change a time clock setting on your perimeter security lights or
change a group setting, even set multiple dimming levels to create the mood you want for a special occasion,
the UI is fast, easy and convenient.
1.7 Remote Access
Providing your chatterbox is connected to a Local Area Network (LAN) with an internet connection, Chatterbox
allows you to remotely access your Sygnal systems remotely. This feature can be convenient for many reasons
and is achieved by a secure connection through the Sygnal Mothership (MS) global server. You first login to MS
and then browse to your various Sygnal devices connected to your MS account. Your MS account can provide
access to your Sygnal devices at multiple locations so if you are a building manager you can have access to all
your sites at your fingertips through this one convenient and simple access point.

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Figure 1 –Label on chatterbox
shows MAC address, IP address and
password
Figure 2 –Select Sygnal network in
Wi-Fi settings
Figure 3 –Enter the password -
chatterbox
2. How to Install your Chatterbox
There are three different methods for connecting to your chatterbox. The method you choose will depend on
your location and the type of installation you have in your building. You may either choose to install via Wi-Fi
(see 2.1) or via a LAN connection (see 2.2)
2.1 Direct Connection via Wi-Fi Dongle
Each chatterbox can create its own network via the attached Wi-Fi dongle. This means you can connect your
smart device/computer to the chatterbox network. The network name is noted on the cover sticker: SSID:
Sygnal ** ** ** where “*” is a unique number for each different chatterbox.
1. The Password noted on the cover sticker is chatterbox (Figure 1, 2, 3, 4)
2. Once connected to the chatterbox network you can open your browser and browse to the
chatterbox IP address 192.168.2.11 also noted on the cover sticker. (Figure 5, 6)
3. You may wish to bookmark the page or add a link to your home screen on your device, so that you
can press the link instead of having to refer back to the IP address each time you wish to connect.
(Figure 5)
4. Direct connection requires your personal device/PC to be within range of the chatterbox network.
As this range can vary significantly depending on building conditions, the preferred method of
connection is via a LAN as discussed in the following paragraph.

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Figure 4 –Logged onto
network
Figure 5 –Type IP address into
browser & add to home screen or
book mark
Figure 6 –User Interface
launches
2.2 Direct Connection via your LAN
Connecting your chatterbox to your local LAN via a network cable connected from your chatterbox to your
router or a switch connected to your router is the preferred and best method for regular connection. You can
then access your chatterbox from anywhere you have LAN coverage. (Figure 7)
When a connection is made your router will assign a unique IP address to the chatterbox. You can find this IP
by checking in your router settings but we recommend you download one of the free programs for your apple
of android device such as FING (Figure 8). Such programs search your LAN and list all connected devices. This
will enable you to find your chatterbox IP, typically look something like 192.168.1.12 or similar number (Figure
9). By typing this number into your browser you will be able to access the Opening page of your chatterbox.
NOTE: Some routers ship with UPNP disabled. You should check your router instruction manual for details on
how to check this setting. Without UPNP enabled, Chatterbox cannot connect. Remember that after power
failure your router may assign a different IP number to your chatterbox. In this case you will need to scan your
network with FING or similar again to find the new IP. It is possible to set a fixed IP in your router settings
however the method varies depending on your router brand and model. Your IT specialist should be able to
help. Connecting your chatterbox to your router using a cable gives a level of access control as access can only
be achieved by persons or devices having your LAN access password.

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2.3 Connection via Mothership
Providing your chatterbox is connected to your building LAN and that your LAN has an internet connection,
you can setup an account on the Mothership global server to allow remote connection to your chatterbox via
MS.
1. Open your browser and browse to https://mothership.sygnal.com.au and click the register button
on the login page. (Figure 10)
2. Fill out your registration details and we will send you your registration name and password within
24 hours together with instructions on how to access your chatterbox via the Mothership.
3. If you are within the LAN, i.e. at home and your device is connected to the same network the
chatterbox is running on, there will be a link at the bottom of the log in page titled “Your Local
Devices” with the Mac Address and system description. You can click this link to go straight to the
User Interface without having to log in. (Figure 10)
4. Once you have received notice of your User Name and Password, go to the log in page, enter the
details, then press Login.
5. The next screen that launches will have a list of your chatterboxes. (Figure 11)
6. To access the User interface for any of your systems press the Launch button on the right hand
side. This will launch the interface and you can start to control your device. (Figure 11, 12, 13)
Figure 7 –Connecting
via Ethernet cable
Figure 8 –Use FING or similar to
scan network
Figure 9 –User Interface Launches.
Note IP Address is same as listed on
the FING Scan. (bottom of middle
image)
Figure 10 –Welcome/Login/Registration Page.
Note the links at bottom of page when on the
LAN
Figure 11 –Your devices will be listed on the control centre
screen. Press Launch for the device you wish to interact with.

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3. Examples of User Interfaces (UI) Images
Figure 12 –Example of Sygnal Climatepoint multi-zone temperature control user interface on an Ipad Mini.
Figure 13 –Example of a Sygnal Lightpoint lighting control interface on an Ipad Mini

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4. Climatepoint operating Instructions with Chatterbox User
Interface
1. Open the User interface using the steps mentioned in 2.1, 2.2 or 2.3
2. The page will open in the “Overview Screen”. (Figure 14)
3. The overview screen is where you change all system wide values.
4.1 Changing the System Mode
Press the Auto, Heat, Cool or Vent Buttons. (Figure 14 –Yellow Arrow)
4.2 Notes on Dynamic Energy Recovery
Your Sygnal multi zone temperature control system modulates its output capacity to match the heat load. It
continues to cool or heat individual zones until they reach the target temperature (set point). When all zones
are at target temperature, the refrigeration cycle is switched off. On a system where dynamic energy recovery
is disabled, any room can re activate cooling or heating when the temperature moves away from set point by
0.5°C. Dynamic energy recovery is a technology designed for structures that include a large central area
surrounded by perimeter rooms. The perimeter rooms lose and gain heat at a much faster rate than the
central area. The reason for this phenomenon is that the portion of external walls and roof to room volume is
significantly higher and the additional thermal mass of the central area reduces the rate at which heat is
gained or lost. The dynamic energy recovery algorithm intervenes when a perimeter zone calls for heating or
cooling, it then measures the return air temperature (positioned din the large central zone) to apply a
proprietary algorithm that calculates the flow needed to slow down the rate at which heat is gained or lost.
The slider allows the user to find the right balance for their home or building between energy reduction and
comfort. The slider moves the point at which the worst performing zone can terminate dynamic energy
recovery and force heating or cooling.
The Climatepoint zoning control system are a unique part of the Sygnal system that provides the ability to
dramatically reduce your energy bills. It is important to note that the average household uses 38% of their
power bill on heating and cooling. It is also important to note that every degree Celsius difference between the
inside temperature and the outside temperature adds 10% to the energy cost for that room. Sygnal’s multi
zone temperature control system automatically adjusts the airflow to individual rooms to make sure that
cooling and heating overshot is eliminated. There are 3 additional energy settings that are use adjustable that
decrease energy use further. This feature is most often used in combination with occupancy sensors. When
applied in this fashion you can move through your home & the system automatically turns on and off as
required.
4.3 Set the Optional Countdown Timer
Slide the “Auto Off” slider to the desired position between 30 & 240 minutes. The Auto Off timer is only used if
you wish the system to run for that period of time and then switch off. The system then requires a re start.
This feature is designed as a safe guard for properties where the air conditioning can be left on while not
required. (Figure 14 –Red Arrow). Anytime there is an on event on the system in any zone, the system will
continue to operate. This feature is most often used in combination with occupancy sensors. When applied in
this fashion you can move through your home & the system automatically turns on and off as required.
4.4 Optional “Cooling” and “Economy” settings
See figure 14 (blue arrows), use the slider bar to change.

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4.5 Setting the Global Time Schedules
Ensure the “Global Time Schedules” button is “ON” (Figure 14 –Orange Arrow). The Global Time Schedules
button is handy if you are going to be away from the property for a period of time (i.e.: holidays). You can
toggle this button to “OFF” and it will not activate your time clock events while you are away. When you return
home, you can simply toggle the button to “ON” and your previously set timeclock events will resume as
before. To access the Global Time Schedules page Press the “HIDE SHOW” show button in the bottom right
hand corner (Figure 14 Green Arrow). This will launch the Global Time Schedules screen (Figure 15).
Setting Global Time Schedules cont… Press on any day in “Schedule A” you wish to activate and the day will
illuminate Green (Figure 15 –Yellow Arrow). Use the drop down bars to set on and off time for the system
(Figure 15 –Red Arrows). Repeat these steps for “Schedule B”. It is important to note that these settings when
launched from the Overview page will activate On/Off events for the whole system (every zone). To set
individual zone timers please see below point 11.
Figure 14 - User Interface opens in the “OverView Screen”. Set the mode (Yellow Arrow). Set the optional Countdown timer (Red Arrow). Set the Optional
Cooling and Heating Comfort / Economy sliders (Blue Arrows). Turn on the Global Time Schedules button (Orange Arrow). Press the “Hide Show” button to
enter the global time schedules screen (Green Arrow)

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Figure 15 –Global Time schedules page is launched. Set on/off events for the whole system from the Overview page or individual events
can be set from the home page.
brochure.
4.6 Leaving Global Time Schedules Page
Press the “Hide Show” button at the top right of the page and this will take you back in to the Overview
Screen. (Figure 15 –Blue Arrow)
4.7 Accessing Individual Zone
Press on the Select Zone Button. This will drop down a list of the zones in your home or premises (Figure 15 –
Orange Arrow). Then press on the zone name you wish to access and it will launch the User Interface page for
that zone. (Figure 15 - Green Arrow)
4.8 Return to Overview page
Press the overview button.
4.9 Browse to other systems
If you have multiple Sygnal Air Conditioning or Lighting systems, use the “Other Systems” button to browse to
them. Simply select the system you wish to interact with from the drop down list.
4.10 Adjusting the settings on a Zone
Use the slider bar to adjust the temperature set point within the zone (Figure 16 –Yellow Arrow). To use the
system most efficiently, we recommend a set point between 20 and 24 degrees for each zone and the zone to
be left in “Temperature Control” mode. To change the mode to “Airflow Control” (disables the temperature
sensor and delivers the maximum airflow specified for the zone at 100%) press on the “Airflow Control” button
(Figure 16 Red Arrow). In Airflow Control mode, you can use the slider bar to adjust the percentage of air being
delivered between 0-100%.

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Figure 16 –Adjust the Set point using the slider bar (Yellow Arrow). You can use the optional Airflow control feature by pressing the “Airflow Control
button and adjusting the slider bar (Red Arrow). To set time clock events in each zone, select the zone and then press the HIDE SHOW” button (Orange
Arrow), then follow the time schedule instructions in points 4.5 & 4.6.
4.11 Setting Time Schedule for Individual Zones
Go to the zone and press the “HIDE SHOW” button in the bottom right hand corner (Figure 16 –Orange
Arrow). Then follow the same instructions as per points 4.5 and 4.6. Setting zone timers will only action the
event in the zone you have selected.

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Figure 17 –Navigator in
Overview screen and ON
Figure 18 –Whole
system turned OFF
5 Sygnal Climatepoint Controls
5.1 Sygnal Climatepoint Navigator
5.1.1 Getting to know your controller
5.1.2 Turning the system ON and OFF
Press the ON/OFF Button when on the main screen to turn all zones ON or OFF.
Set Button
Navigate Left
Navigate Right
Current Mode
Number of zones currently active
Navigate Up
On/Off
Navigate Down

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Figure 17 –Navigator in
Overview screen and ON
Figure 19 –Navigator in
Zone mode screen
Figure 17 –Navigator in
Overview screen and ON
Figure 18 –Zone
turned OFF
5.1.3 Turning a Zone ON and OFF
Press the ON/OFF Button when in the zone screen to turn an individual zone ON or OFF.
5.1.4 Browsing to a Zone
Use the left and right arrow buttons to scroll through available zones on your system. Continually scrolling in
one direction will cycle the main screen and available zones

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Figure 20 –Mode change
screen –in Temperature
sensing mode
Figure 21 –Mode
change screen –
in Flow Set.
Figure 19 –Navigator in
the Zone mode screen
Figure 22 –Flow Set Mode
–use UP/DOWN arrows to
change the airflow.
5.1.5 Changing the Temperature in a Zone
Once you are on the zone page you wish to adjust, use the UP arrows to adjust the temperature up and the
DOWN arrow to adjust the temperature down.
5.1.6 Changing the Mode in a Zone
The Climatepoint system is designed to work most efficiently in the temperature sensing mode. In
Temperature sensing mode (Figure 20), the airflow automatically adjusts according to the information being
fed back by the temperature sensor in the zone. As an additional feature, there is a “Flow” set mode (Figure
21) for each zone. “Flow” set mode will allow you to adjust the airflow to the zone, but will not work off the
temperature sensor if “Flow” is engaged. To change the mode in a zone press the “set” button then use the up
or down arrows, this will change the mode from “TEMP” to “FLOW” you will notice the setpoint will change to
position. To change the percentage of airflow from 0% - 100%, press “Set” again to return the zone screen
(Figure 22) and use the up and down arrows to move the percentage between 100% (open) and 0 % (closed).

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Figure 23 –Green indicates the
zone is active, but not currently
required.
Figure 24 –Blue indicates the zone is
active and in cooling mode.
Figure 25 –Red indicates the zone is
active and in heating mode.
5.2 Using the Single Button Capacitive Touch Room Controller
The Single button room controller is an easy to use on / off controller for your room or zone. It has a built in
temperature sensor with a central button for turning a zone on or off. If the zone is switched off, the LED
indicator around the capacitive touch button will be turned off. Otherwise the LED indicator has three
different colours that signify different operations:
a) Green –Indicates the zone is active, but it is not currently needed as the room is at temperature.
b) Blue –indicates the zone is active and running on cooling.
c) Red –Indicates the zone is active and running on heating.
5.3 Climatepoint Hybrid switches (2, 3, 4, 6 button)
Sygnal’s Hybrid Capacitive touch button switches are to be used in conjunction with Sygnal’s Lightpoint
systems, allowing the user to operate both Air Conditioning and Lighting in one easy to use capacitive touch
wall controller. The Air conditioning button will always be located at the bottom or bottom right of the wall
controller depending on which wall controller you have, this button Red for Heat, Blue for Cool and Green for
when room is at temperature.
Example of a 2 button wall
controller.

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The air conditioning plant and control system contains no user serviceable parts. Installation, service
and maintenance of these components should be carried out by a suitably qualified technician
6. Manufacturers Recommendations
Regular maintenance will ensure your Sygnal system operates at maximum efficiency.
6.1 Return Air Filter Cleaning
Cleaning the filter in the return air grille is recommended every month. Filters may be cleaned by either
vacuum or hand wash in mild detergent. Never operate the air conditioner without the filter. Ensure the filter
is in good condition, if not contact your installer for a replacement filter (a charge will apply).
6.2 Outdoor Unit
Do not place any object in front of the condenser. Keep free of grass, leaves and any other form of debris. This
will allow for proper air flow and ensure unit efficiency.
6.3 Vents & Return Air Grill
Regular cleaning of the return air grill and air vents is recommended. This will prevent build-up of dust and
dirt.
6.4 Controller
Clean the wall control with a dry cloth. Do not use a spray detergent or water.
IMPORTANT: Neon signage will interfere with the operation of Sygnal controllers. Do not have neon lights
near Sygnal Navigators or Room controllers as the Electromagnetic field (EMF) will disrupt the operation of the
controllers.
The control circuits for the indoor and outdoor units carry voltages > 240 VAC which can cause serious injury or
death.

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7. Troubleshooting
Problem
Possible Solution
Air Conditioner has restarted but does not operate
for 4 minutes
The normal operating behaviour to protect the
compressor. Wait until the air conditioner begins
operating.
Operation stops for up to 12 minutes during heating
and a different noise/sound comes from the unit.
The unit has entered defrost mode to melt the frost
which has accumulated on the outdoor unit. This
will take no longer than about 12 minutes so wait
for the unit to resume normal operation. (Frost
accumulates on the outdoor unit when the outdoor
temperature is low and the humidity is high. Water
comes out from the outdoor unit).
The air conditioner does not operate.
Has the mode been set correctly?
Is at least one zone ON.
Has the setpoint for ON zones been set low enough
for cooling or high enough for heating?
Has the circuit breaker been tripped?
The air conditioner does not cool/heat effectively.
Has the mode been set correctly?
Are all the windows and doors closed?
Are the filters dirty?
Are the intake or outlet vents of the outdoor unit
obstructed?
The outside temperature maybe below or above
design conditions. Turning OFF any zones not
required may help.
Abnormal noise is heard during operation (except
during the defrosting operation).
Water leaks from the indoor unit.
Switches or buttons do not operate properly.
Fault code is displayed on the controller.
Contact your installer. Your model and serial
number is recorded on the inside of the last page of
this booklet.

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7.1 Digital Inverter System Self Diagnostics / Fault detection
Sygnal systems are able to detect a number of problems and display a fault message to aid in troubleshooting.
Fault D1 = 3 Phase error Digital Outdoor
Line 1 = Fault D1:
Line 2 scrolls one of the following:
3 phase, L2 & L3 lost
3 Phase, L2 lost
3 Phase, L3 lost
3 Phase, rotate L2 & L3
Fault D2 –Coil Sensor Error (sensor nominated)
Line 1 = Fault D2:
Line 2 scrolls one of the following:
Outdoor coil sensor open circuit
Outdoor coil sensor short circuit
Indoor coil sensor open circuit
Indoor coil sensor short circuit
Fault D3 –High Pressure or Low Pressure Fault
Line 2 scrolls one of the following:
HP compressor safety
LP compressor safety
HP/LP compressor safety
Fault D4 –Interconnect Indoor > Outdoor
Line 1 = Fault 4:
Line 2 scrolls one of the following:
AHU and Condenser Interconnect
Fault D5 –Contact Manufacturer
Line 1 = Fault 5:
Line 2 scrolls Contact Manufacturer
Fault D6 –Contact Manufacturer
Line 1 = Fault 6:
Line 2 scrolls Contact Manufacturer
Fault D7 –Zoning to indoor Board Communications Lost
Line 1 = Fault 7:
Line 2 scrolls AHU and Zoning interconnect
Fault D8 –Contact manufacturer
Line 1 = Contact Manufacturer