Sam4s SPS-2000 User manual

SPS-2000
Program Reference Manual
All specifications are subject to change without notice. 2011, CRS, Inc.
PM-SPS-2000 Manual Revision 1.30

CRS, Inc.
Limited Warranty and Disclaimers of Warranty
This manual has been developed by CRS, Inc. It is intended for the use of its customers and service personnel and should be read in its
entirety before attempting to install, use or program the product(s).
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect
to, the product or any of the products to which this manual applies. This manual is subject to change without notice and CRS, Inc. has no
obligation to provide any updates or corrections to this manual. Further, CRS, Inc. also reserves the right, without prior notice, to make
changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in
all respects and CRS, Inc. shall not be liable for any errors or omissions contained in this manual. In no event shall CRS, Inc. be liable for
any incidental or consequential damages relating to or arising out of the use of this manual. This document contains proprietary
information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without
prior written consent of CRS, Inc.
NOTICE
IF ANY WARRANTY IS EXTENDED TO YOU WITH REGARD TO THE PRODUCT(S) TO WHICH THIS MANUAL APPLIES, IT
IS A WARRANTY FROM THE ENTITY OR INDIVIDUAL FROM WHOM YOU DIRECTLY PURCHASED THE PRODUCT(S).
SUBJECT TO THE FOREGOING, UNLESS YOU ARE A DIRECT END USER CUSTOMER OF CRS, INC., CRS, INC. DOES NOT
EXTEND TO YOU ANY EXPRESS WARRANTY OR ANY IMPLIED WARRANTY AND EXPRESSLY DISCLAIMS ANY IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR USE, OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY
WARRANTY OF NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS IN CONNECTION WITH THE PRODUCT(S)
OR ANY SOFTWARE, DRIVERS, OR PROGRAMMING PRODUCT, WHETHER EMBEDDED IN PRODUCT(S) OR PROVIDED AS
A SEPARATE PROGRAM, OR USED IN CONJUNCTION WITH THIS/THESE PRODUCT(S). CRS, INC. SPECIFICALLY DOES
NOT WARRANT THAT THE OPERATION OF ANY DRIVERS, SOFTWARE, OR PROGRAMMING PRODUCTS LICENSED
HEREUNDER, WHETHER EMBEDDED IN PRODUCTS OR PROVIDED AS SEPARATE PROGRAMS, SHALL BE
UNINTERRUPTED OR ERROR FREE OR THAT FUNCTIONS CONTAINED IN SUCH DRIVERS, SOFTWARE OR
PROGRAMMING PRODUCTS SHALL OPERATE IN COMBINATION(S) WHICH MAY BE SELECTED FOR USE BY YOU OR
OTHERWISE MEET YOUR REQUIREMENTS.
CRS, Inc. is not responsible for any damages or loss, either direct, indirect, special, incidental or consequential, which you may experience
as a result of your purchase or use of the product(s). Your sole remedy in the event that you encounter any difficulties with the product(s)
is against the entity or individual from whom you purchased the product(s).
Revision 2.0 - April 1, 2005
WARNING - U.S.
THIS EQUIPMENT GENERATES, USES AND CAN RADIATE RADIO FREQUENCY ENERGY, AND IF NOT INSTALLED AND USED IN
ACCORDANCE WITH THE INSTRUCTIONS MANUAL, MAY CAUSE INTERFERENCE TO RADIO COMMUNICATIONS. IT HAS BEEN
TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS A COMPUTING DEVICE PURSUANT TO SUBPART J OF
PART 15 OF FCC RULES WHICH ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST SUCH INTERFERENCE
WHEN OPERATED IN A COMMERCIAL ENVIRONMENT. OPERATIONS OF THE EQUIPMENT IN A RESIDENTIAL AREA IS LIKELY
TO CAUSE INTERFERENCE IN WHICH CASE THE USER, AT HIS OWN EXPENSE, WILL BE REQUIRED TO TAKE WHATEVER
MEASURES MAY BE REQUIRED TO CORRECT THE INTERFERENCE.
NOTICE - CANADA
THIS APPARATUS COMPLIES WITH THE CLASS “A” LIMITS FOR RADIO INTERFERENCE AS SPECIFIED IN THE CANADIAN
DEPARTMENT OF COMMUNICATIONS RADIO INTERFERENCE REGULATIONS.
CET APPAREIL EST CONFORME AUX NORMES CLASS “A” D’INTERFERENCE RADIO TEL QUE SPECIFIER PAR MINISTRE
CANADIEN DES COMMUNICATIONS DANS LES REGLEMENTS D’INTERFERENCE RADIO.
ATTENTION
The product that you have purchased may contain a battery that may be recyclable. At the end of its useful life, under various state and
local laws, it may be illegal to dispose of the battery into the municipal waste system.
Check with your local solid waste officials for details concerning recycling options or proper disposal.

Precaution Statements
Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as
electrical shock.
1-1Safety Precautions
1. Be sure that all built-in protective devices are
replaced. Restore any missing protective shields.
2. When reinstalling the chassis and its assemblies,
be sure to restore all protective devices, including
nonmetallic control knobs and compartment
covers.
3. Make sure there are no cabinet openings through
which people - particularly children - might insert
fingers and contact dangerous voltages.
Such openings include excessively wide cabinet
ventilation slots and improperly fitted covers and
drawers.
4. Design Alteration Warning:
Never alter or add to the mechanical or electrical
design of the SECR. Unauthorized alterations
might create a safety hazard. Also, any design
changes or additions will void the manufacturer’s
warranty.
5. Components, parts and wiring that appear to have
overheated or that are otherwise damaged should
be replaced with parts that meet the original
specifications. Always determine the cause of
damage or over- heating, and correct any potential
hazards.
6. Observe the original lead dress, especially near the
following areas : sharp edges, and especially the
AC and high voltage supplies. Always inspect for
pinched, out-of-place, or frayed wiring. Do not
change the spacing between comp-onents and the
printed circuit board. Check the AC power cord
for damage. Make sure that leads and components
do not touch thermally hot parts.
7. Product Safety Notice:
Some electrical and mechanical parts have special
safety-related characteristics which might not be
obvious from visual inspection. These safety
features and the protection they give might be lost
if the replacement component differs from the
original - even if the replacement is rated for
higher voltage, wattage, etc.
Components that are critical for safety are
indicated in the circuit diagram by shading, ( )
or ( ). Use replacement components that have
the same ratings, especially for flame resistance
and dielectric strength specifications. A
replacement part that does not have the same
safety characteristics as the original might create
shock, fire or other hazards.
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recomm-
ended by the manufacturer.
Dispose used batteries according to the manufacturer’s
instructions.
ATTENTION
ll y a danger d’explosion s’il y a remplacement incorrect
de la batterie.
Remplacer uniquement avec une batterie du même type
ou d’un type équivalent recommandé par le constructeur.
Mettre au rebut les batteries usagées conformément aux
instructions du fabricant.
SAFETY NOTICE : "For pluggable equipment, the socket-outlet shall be installed near
the equipment and shall be easily accessible."

1-2Servicing Precautions
WARNING: First read the-Safety Precautions-section of this manual. If some unforeseen circumstance creates a
conflict between the servicing and safety precautions, always follow the safety precautions.
WARNING: An electrolytic capacitor installed with the wrong polarity might explode.
1. Servicing precautions are printed on the cabinet.
Follow them.
2. Always unplug the units AC power cord from the
AC power source before attempting to:
(a) Remove or reinstall any component or assembly
(b) Disconnect an electrical plug or connector
(c) Connect a test component in parallel with an
electrolytic capacitor
3. Some components are raised above the printed
circuit board for safety. An insulation tube or tape
is sometimes used. The internal wiring is
sometimes clamped to prevent contact with
thermally hot components. Reinstall all such
elements to their original position.
4. After servicing, always check that the screws,
components and wiring have been correctly
reinstalled. Make sure that the portion around the
serviced part has not been damaged.
5. Check the insulation between the blades of the AC
plug and accessible conductive parts (examples
: metal panels and input terminals).
6. Insulation Checking Procedure:
Disconnect the power cord from the AC source and
turn the power switch ON. Connect an insulation
resistance meter (500V) to the blades of AC plug.
The insulation resistance between each blade of
the AC plug and accessible conductive parts (see
above) should be greater than 1 megohm.
7. Never defeat any of the B+ voltage interlocks.
Do not apply AC power to the unit (or any of its
assemblies) unless all solid-state heat sinks are
correctly installed.
8. Always connect an instrument’s ground lead to the
instrument chassis ground before connecting the
positive lead ; always remove the instrument’s
ground lead last.
1-3 Precautions for Electrostatically Sensitive Devices (ESDs)
1. Some semiconductor (solid state) devices are easily
damaged by static electricity. Such components are
called Electrostatically Sensitive Devices (ESDs);
examples include integrated circuits and some field-
effect transistors. The following techniques will
reduce the occurrence of component damage caused
by static electricity.
2. Immediately before handling any semiconductor
components or assemblies, drain the electrostatic
charge from your body by touching a known earth
ground. Alternatively, wear a discharging wrist-
strap device. (Be sure to remove it prior to applying
power - this is an electric shock precaution.)
3. After removing an ESD-equipped assembly, place
it on a conductive surface such as aluminum foil to
prevent accumulation of electrostatic charge.
4. Do not use freon-propelled chemicals. These can
generate electrical charges that damage ESDs.
5. Use only a grounded-tip soldering iron when
soldering or unsoldering ESDs.
6. Use only an anti-static solder removal device.
Many solder removal devices are not rated as anti-
static; these can accumulate sufficient electrical
charge to damage ESDs.
7. Do not remove a replacement ESD from its
protective package until you are ready to install it.
Most replacement ESDs are packaged with leads
that are electrically shorted together by conductive
foam, aluminum foil or other conductive materials.
8. Immediately before removing the protective
material from the leads of a replacement ESD,
touch the protective material to the chassis or
circuit assembly into which the device will be
installed.
9. Minimize body motions when handling unpackaged
replacement ESDs. Motions such as brushing
clothes together, or lifting a foot from a carpeted
floor can generate enough static electricity to
damage an ESD.

SPS-2000 Program Manual v1.30 Contents 5
Contents
Introduction 9
SAM4s SPS-2000 Overview .....................................................................................................9
Hardware .....................................................................................................................9
Software ......................................................................................................................9
Options ........................................................................................................................9
Unbox & Install MCR .............................................................................................................10
Power Requirements................................................................................................................10
ECR Controls & Connections.................................................................................................. 11
Front Panel Angle Adjustment.................................................................................. 11
Rear Display..............................................................................................................12
SD Memory Card Slot............................................................................................... 12
Connection Panel....................................................................................................... 13
Default Screen Layout .............................................................................................................14
Screen Saver..............................................................................................................14
Keylinks...................................................................................................................................15
Custom Screen Layouts ...........................................................................................................16
Passwords ................................................................................................................................17
Password Notes .........................................................................................................17
Initialize ...................................................................................................................................17
Memory All Clear....................................................................................................................18
Software Installation & SD Memory Utilities 19
Overview .................................................................................................................................19
Important: Updating Existing Installations...............................................................19
Required Support Resources .....................................................................................20
SPS-2000 Program Components ............................................................................... 21
Installing Software Using the TFTP Server Method ...............................................................22
A. Download SPS-2000 Software Files ...................................................................22
B. Set TCP/IP Protocol Options ............................................................................... 23
C. Install and Start the TFTP Server ........................................................................25
D. Install the Updated Software ...............................................................................27
E. Verify Software Version ...................................................................................... 29
Application Upgrade from SD/USB Card ............................................................................... 32
Bootloader Upgrade from SD Card .........................................................................................34
O/S Upgrade from SD Card..................................................................................................... 35
Capturing SPS-2000 Screens...................................................................................................36
Equipment Required..................................................................................................36
Screen Capture Procedure .........................................................................................36
Image Downloads .................................................................................................................... 37
Tips for Getting Images Ready..................................................................................37
Image Download Using SD Memory Card ............................................................... 38
Screen Saver Logo ....................................................................................................39
Save/Load End User Programs Using SD Memory Card........................................................40
Save End User Program ............................................................................................ 40
Restore End User Program........................................................................................ 40
Save Reports.............................................................................................................. 41
Restore Reports .........................................................................................................41

6 Contents SPS-2000 Program Manual v1.30
S Mode Programming 43
S- Mode Programming Screen.................................................................................................43
Self Tests .................................................................................................................................44
Memory Clearing.....................................................................................................................45
Memory Clear Options ..............................................................................................45
Memory Allocation..................................................................................................................47
Memory Allocation – Definitions..............................................................................47
Key Relocation (V2.xxx).........................................................................................................51
Key Relocation (V3.0 and later) ..............................................................................................53
The PGM Tab............................................................................................................53
The Design Tab .........................................................................................................53
The Design Tab .........................................................................................................54
The List Tab ..............................................................................................................54
The Select Screen Tab ...............................................................................................55
Function Key Code List.............................................................................................56
Function Key Definitions ..........................................................................................57
Function Key Definitions ..........................................................................................58
System Options........................................................................................................................65
S-Mode System Options – Definitions......................................................................65
Printer Driver Selections..........................................................................................................68
Printer Driver - Definitions .......................................................................................68
Define Port...............................................................................................................................69
Define Port - Definitions ...........................................................................................69
S-Mode Program Scan Printing ...............................................................................................71
S-Mode Program Scans - Definitions........................................................................71
Password Notes........................................................................................................................72
Load Default Messages............................................................................................................73
Check Unlock/Clerk Unlock....................................................................................................73
SRAM Backup.........................................................................................................................74
Save End User Program.............................................................................................74
Restore End User Program ........................................................................................74
Save Reports..............................................................................................................75
Restore Reports .........................................................................................................75
FTP Transmission......................................................................................................76
P Mode Programming 77
P-Mode Programming Menu ...................................................................................................77
PLU..........................................................................................................................................78
PLU Add & Change ..................................................................................................79
PLU Delete ................................................................................................................82
PLU Status Group .....................................................................................................83
PLU Stock .................................................................................................................87
PLU Minimum Stock.................................................................................................88
Non-PLU Code..........................................................................................................88
Age Verification ........................................................................................................89
PLU Quick Registration ............................................................................................90
PLU Quick Registration ............................................................................................91
PLU Integrity Check..................................................................................................97
PLU Group ..............................................................................................................................98
Function Key ...........................................................................................................................99
Function Key Program Summary ............................................................................100
Function Key Programming Notes ..........................................................................104
System Options......................................................................................................................108

SPS-2000 Program Manual v1.30 Contents 7
General Function Option Definitions ......................................................................109
Tax Option Definitions............................................................................................114
Cash Drawer Option Definitions.............................................................................115
Training Mode Option Definitions..........................................................................116
Level/Modifier Option Definitions..........................................................................116
Tracking File Option Definitions ............................................................................117
Kitchen Printing/Video Option Definitions............................................................. 119
Validation/Subtotal Print Option Definitions.......................................................... 121
General Printing Option Definitions .......................................................................122
Report Printing Option Definitions .........................................................................125
Report Option Definitions ....................................................................................... 126
Time Keeping Option Definitions ........................................................................... 127
E.J. (Electronic Journal) & Detail Printing Option Definitions ..............................128
Employee ...............................................................................................................................130
Authority Level .......................................................................................................133
Groups By Employee ..............................................................................................134
Employee Card ........................................................................................................ 134
Reports...................................................................................................................................136
Custom Report.........................................................................................................136
Financial Report/Employee Report ......................................................................... 137
String Report ...........................................................................................................137
Time....................................................................................................................................... 138
Time Period ............................................................................................................. 138
Time Activated Functions ....................................................................................... 138
Product & Ingredient ............................................................................................................. 140
Edit Ingredient.........................................................................................................140
Recipe Table............................................................................................................141
Product Mix Items...................................................................................................141
Product Mix Group Time Periods ...........................................................................142
Taxes...................................................................................................................................... 143
Messages................................................................................................................................145
Default Error Messages ........................................................................................... 145
Default System Descriptors.....................................................................................148
Message Definitions ................................................................................................ 149
Printer & KV Routing............................................................................................................ 154
Promotion Table ....................................................................................................................155
File Management ...................................................................................................................156
P-Mode PGM Scan................................................................................................................157
Key Relocation ......................................................................................................................157
Program Guides 159
Delivery System Program Guide ...........................................................................................159
Training Mode Program Guide.............................................................................................. 159
Table Management Program Guide.......................................................................................160
Table Set Up............................................................................................................160
Alternative Table Shapes/Backgrounds ..................................................................165
Guest Check Tracking Program Guide (Soft Check) ............................................................167
Employee Time Keeping With MCR – Program Guide........................................................ 168
Employee Sign On with MCR – Program Guide...................................................................173
Open Check by MCR – Program Guide ................................................................................176
Appendix 179
Report Function Key Report Code Structure.........................................................................179

8 Contents SPS-2000 Program Manual v1.30
Report # Table .........................................................................................................179
Report Option Table ................................................................................................181
Special Report Commands ......................................................................................182
Glossary of Terms 183
Index 191
Manual Revision Record 194

SPS-2000 Program Manual v1.30 Introduction 9
Introduction
SAM4s SPS-2000 Overview
Hardware
The SPS-2000 features a 12.1” color LCD touch screen and many popular off-the-shelf POS peripherals can
be connected by way of serial communication ports. The SPS-2000 has no hard disk drive, instead running
its built-in application software from on-board flash memory and storing data on non-volatile RAM.
Equipped with an LCD touch screen, the SPS-2000 resembles in appearance and application a PC-based POS
terminal. However, unlike open-architecture PC-based terminals, the SPS-2000 cannot run other PC
applications – it is only capable of running the bundled, built-in POS application.
Software
The built-in SPS-2000 POS application has considerable flexibility and can be configured for both retail sales
and food sales in quick and table service environments.
Like ECR programs, the SPS-2000 application program allows the reseller to configure the terminal to
perform in a specific setting. After consulting with the merchant, the reseller uses S-Mode (secure) programs
set to memory allocation, system configurations, key functions and locations, port assignments, passwords
and other system settings. Then the P-Mode (program) is used to complete the end user program for the
merchant with, price look-up (PLU) programs, messages, employees, taxes, and other system options.
Options
Each SPS-2000 ECR is configured with all options included. Each SPS-2000 has maximum memory, a card
reader, SD memory card reader, and a rear display standard. No additional ECR options are available.

10 Introduction SPS-2000 Program Manual v1.30
Unbox & Install MCR
1. Carefully remove the SPS-2000 from the shipping container.
2. Locate and unwrap the magnetic card reader MCR.
3. Remove the two Phillips head screws securing the MCR port cover at the upper-right corner of the
screen.
4. Locate the male end of the 7-wire connector at the ECR.
5. Connect the MCR female 7-wire connector to the ECR male 7-wire connector.
6. Carefully tuck the connector and wire into the ECR and attach the MCR with the two threaded screws
provided.
Power Requirements
Plug the SPS-2000 into a grounded 3-prong outlet.
The SAM4s SPS-2000 is a modern computerized network system. As with all network systems, it requires
appropriate electrical power wiring and proper routing of communication cabling for reliable operation and
maximizing the life of the equipment.
When installed in a merchant location, CRS recommends a PowerVar ABC065-11 power conditioner, CRS
P/N 701002, which will support an SPS-2000 ECR and printer. An uninterruptible power supply (UPS) is
recommended where frequent power disruptions occur. Without a UPS, the SPS-2000 will shut down and
reboot when power is disrupted. (The SPS-2000 reboots in less than one minute.)
CRS also recommends:
1. Dedicated branch circuits for SPS-2000 equipment.
2. Isolated Grounding for all equipment within the SPS-2000 system.
Please refer to the SPS-2000 Installation Guide for detailed power requirements.

SPS-2000 Program Manual v1.30 Introduction 11
ECR Controls & Connections
Front Panel Angle Adjustment
Standard
Magnetic Card
Reader (MCR)
Front Panel Power Button
Press and hold the Front Panel
Power Button to alternately shut
down or activate the touch panel.
N
ote that the main power switch is
located on the bottom of the ECR
in the right-rear corner. The front
p
anel power button may be
enabled or disabled in the S-Mode
options program.
Set the position of the front
p
anel support to adjust the
angle of the front panel
from 22° to 77°.
The Error light
will flash
during IRC
compunctions’

12 Introduction SPS-2000 Program Manual v1.30
Rear Display
SD Memory Card Slot
Standard Rear Display
The SPS-2000 SD Memory Card slot can be used
to:
Load Application Program Updates
Save/Load End User Program Settings
Load Key Images
Save Screen Captures

SPS-2000 Program Manual v1.30 Introduction 13
Connection Panel
Standard ECR ports include:
Cash Drawer Port (Supports 2-Drawers)
LAN port
Keyboard/Mouse Ports
2-USB Ports
LPT Port (Parallel)
6-RS-232C Comm Ports (2-DB9 Male/4-RJ45)
ECR Power
On/Of
f
Switch
AC Power Cord
Connection
Serial Number/
Identification
Label
The Standard
Rear Display
uses RS-232C
Port #6

14 Introduction SPS-2000 Program Manual v1.30
Default Screen Layout
Screen Saver
A screen saver can be implemented by going to page #5 of P-Mode General Function Options. Depending
upon the setting, the screen saver will display after 1 to 99 minutes of inactivity.
When the screen saver is activated, simply touch the screen to restore the normal display.
MACRO33 (function #109)
=
DONE (function #37)
MACRO34 (function #110)
=
PLU (function #167)
MACRO35 (function #111)
=
PREV. (function #168)
MACRO36 (function #112)
=
X/TIME (function #244)
MACRO37 (function #113)
=
SUBTOTAL (function #218)
MACRO38 (function #114)
=
CLEAR (function #24)
MACRO39 (function #115)
=
CASH (function #18)
MACRO40 (function #116)
=
VOID ITEM (function #241)
Mode Tabs
Touch one of the four
Tabs to control the
SPS-2000 Mode:
REG = Registration
REP = Reports
PRG = Program
S= Secure Mode
A password may be
required to access to
REG, PRG & S
modes.
Transaction Detail
is displayed here. If
over 12 items are
registered, a scroll
bar displays.
Main Screen
Forty keys display on
the main screen.
Keys can be
items/categories
(PLUs) or functions.
A total of 200
different screens
(Keylinks) can be
defined to organize
items or functions.
Message Line:
Displays Error
Messages, Clerk
Identification &
Transaction
totals.
Fixed Numeric
Keys
The 10-key pad
keys are fixed.
They cannot be
moved or
changed.
Transaction
Summar
y
Line.
Status Line:
Current Price
level, Receipt
on/off status &
register #.
Fixed Function Keys
Before version 3.00j, the eight essential function keys are fixed. At
3.00j or later, the eight keys are macros (Macros 33-40) that default
to the functions labeled, but can be re-assigned as necessary through
macro programming. See the table below for the default
assignments:

SPS-2000 Program Manual v1.30 Introduction 15
Keylinks
The main screen provides 40 programmable locations. In addition to the main screen you can define 199
additional 40-location screens referred to as “Keylinks”. (Note that the default program pre-defines the first
12 keylinks for PLU lists and various function lists.)
In the example depicted below, the PLU List keys and the Payment key open new Keylink Screens.
More about Keylinks
Keylinks have multiple uses. Typically they will be used as menu screens containing like items such
as entrees, appetizers or drinks or condiments. They may also be used to organize function keys such
as discounts or type of payment keys.
Keylinks can display any combination of PLU keys (menu items or condiments) or function keys
such as % keys, media keys, etc.
Keylinks can be opened (displayed) by touching a key on the Main screen or by touching a key on
another Keylink. Keylinks can also be opened automatically after the entry of a PLU item (see PLU
Programming).
Keylinks can be programmed to remain open for unlimited entries, with the DONE key used to close
the Keylink screen, or can be programmed to close automatically after a set number of entries are
completed.

16 Introduction SPS-2000 Program Manual v1.30
Custom Screen Layouts
Each keylink screen can be designed to contain the variety of item and function keys that you require. Your
screens will be designed using the following capabilities:
The Main Screen and each Keylink
screen provide 40 single size key
locations in a 5 x 8 matrix.
Large, wide and vertical keys may
b
e used and unused locations may be
eliminated.
Keys colors can be chosen from an
18-color palate.
Images may be used instead of
text for key identification.
Keys may be set to open new
screens (keylinks). In this
example, the beverage key
(above) is set to open a new
screen offering 5-different
beverage sizes

SPS-2000 Program Manual v1.30 Introduction 17
Passwords
The correct password is required to access Report Mode, P-Mode and S-Mode. Also, manager controlled
activities can be completed only after the correct password is entered.
Password Notes
Default S-Mode and P-Mode Passwords are: 2000; the default Report Mode password is: 0000 (meaning
no password entry is required to access this mode); the default manager password is: 9999. You can set
your own 4-digit passwords by selecting Passwords in Smode.
Separate passwords for report levels (X and Z1-Z5) can be set in S-Mode System Option #7. Here the
default password is also 0000, meaning all report levels can be accessed without password entry.
Authority Level option #40 (found in P-Mode/Employee) allows access to Report Mode, P-Mode and S-
Mode without password entry. Employees (such as managers) linked to an authority level with this
option selected, can conveniently access all modes without password entry.
If an employee card system is used, and the MANAGER REQUIRED message displays, employees with
manager status can swipe their card to complete the transaction. (Available at version 2.00s)
Initialize
To Initialize the SPS-2000, turn the main power switch off, then on again.
Note: If you initialize while a transaction is in progress, the transaction will be aborted and totals/counters
will not be updated.

18 Introduction SPS-2000 Program Manual v1.30
Memory All Clear
Power OFF the SPS-2000 using the main power switch is located on bottom of SPS-2000 in the
right-rear corner.
Hold front power button down.
Turn SPS-2000 main power switch ON while holding down front power button.
Touch [1][2][8][7] for system password.
Touch ALL CLEAR.
Touch YES when prompted “ALL CLEAR THE MACHINE?”
The SPS-2000 will reboot.
Enter the station number after the station reboots: [1] OK.

SPS-2000 Program Manual v1.30 Software Installation & SD Memory Utilities 19
Software Installation & SD
Memory Utilities
Overview
The latest software revisions will be posted on the SPS-2000 dealer support page of the CRS website:
www.crs-usa.com. Software will be revised continually as anomalies are identified, repaired, and as new
features and peripherals are supported.
Always verify that the latest software is installed prior to preparing equipment for installation.
NOTE: Software pre-installed on new equipment may not be the latest version.
Monitor the CRS dealer page and your email for bulletins and software update information.
Verify that the same software version is installed on all terminals in a multi-terminal installation.
Important: Updating Existing Installations
If you are performing an update on an existing installation, remember that you must perform a memory all
clear after installing updated software. Before updating an existing installation:
1. Save memory allocation, programs and reports (S/SRAMBACKUP).
2. Perform updates as necessary.
3. Clear all memory from System Menu (power on holding front power button to access System Menu.)
4. Restore previously saved memory allocation, programs and reports (S/SRAMBACKUP). (Note:
occasional format changes may prevent reloading of certain programs and/or reports.)

20 Software Installation & SD Memory Utilities SPS-2000 Program Manual v1.30
Required Support Resources
A PC with a network connection and USB port available to download new software.
Equip your support PC with a SD Memory Card reader. The SD card provides the most convenient
method of updating the SPS-2000 application software and also can be used for program
loading/saving, capturing SPS-2000 screens for documentation purposes and transferring bitmap
images to the SPS-2000. (CRS supplies SD cards/readers: P/N 520000 - SanDisk SD 128mb card;
P/N 520001- SanDisk SD 256mb card; P/N 520002 - SanDisk Mobilemate SD+ 5-N-1 card
reader/writer.)
NOTE: SD cards must be formatted as FAT 32. To avoid compatibility issues, CRS recommends
that you purchase SD cards from CRS.
LAN (crossover) cable. CRS Part # 250042
SolarWinds.Net TFTP Server. This is a free program that can be downloaded from the SPS-2000
dealer support page at www.crs-usa.com. With this program running on your support PC connected
to an SPS-2000 by LAN, you can access software updates from the SPS-2000. The TFTP Server
from SolarWinds will run on any Microsoft Operating System including Windows 95, 98, NT, ME
and Windows XP. (TFTP (Trivial File Transfer Protocol) is a simple form of the File Transfer
Protocol (FTP), provides no security features, and is often used by servers to boot diskless
workstations.)
Depending upon the method you are using to update the SPS-2000, download the appropriate files
from the SPS-2000 dealer support page at www.crs-usa.com.