Samsung Galaxy Note II User manual

User Guide
Sprint UG template version 13a
SPT_SPH-L900_UG_Eng_MK4_TE_121513_F3

Table of Contents
Get Started....................................................................................................................................1
Your Phone at a Glance ........................................................................................................1
Set Up Your Phone................................................................................................................1
Activate Your Phone..............................................................................................................2
Complete the Setup Process.................................................................................................3
Set Up Voicemail...................................................................................................................4
Sprint Account Information and Help.....................................................................................5
Sprint Account Passwords .............................................................................................5
Manage Your Account....................................................................................................6
Sprint Support Services..................................................................................................6
Phone Basics................................................................................................................................8
Your Phone’s Layout .............................................................................................................8
Key Functions.................................................................................................................8
S Pen Overview.....................................................................................................................9
Understanding the S Pen...............................................................................................9
Removing the S Pen from your Phone.........................................................................10
Use the S Pen..............................................................................................................11
Air View........................................................................................................................12
Quick Command...........................................................................................................12
Turn Your Phone On and Off .......................................................................................12
Turn Your Screen On and Off..............................................................................................13
Multi Window Overview .......................................................................................................13
Enable Multi Window....................................................................................................13
Display Multi Window...................................................................................................13
Work With Multi Window ..............................................................................................14
Touchscreen Navigation......................................................................................................14
Your Home Screen..............................................................................................................19
Create Shortcuts ..........................................................................................................20
Add and Remove Primary Shortcuts............................................................................21
Add and Remove Widgets............................................................................................22
TOC i

Extended Home Screens .............................................................................................22
Recent Apps.................................................................................................................23
Status Bar............................................................................................................................23
Status Bar and Notification Panel........................................................................................23
Quick Settings..............................................................................................................25
Notification Panel Settings ...........................................................................................25
Enter Text............................................................................................................................25
Text Input Methods.......................................................................................................25
Google Voice Typing....................................................................................................26
Samsung Keyboard......................................................................................................27
Swype...........................................................................................................................28
Tips for Editing Text .....................................................................................................28
Phone Calls.................................................................................................................................30
Make Phone Calls................................................................................................................30
Call Using the Keypad..................................................................................................30
Call from Logs..............................................................................................................31
Call from Contacts........................................................................................................31
Call a Number in a Text Message................................................................................31
Call a Number in an Email Message............................................................................31
Call Emergency Numbers ............................................................................................32
Receive Phone Calls ...........................................................................................................32
Answer an Incoming Call..............................................................................................32
Mute the Ringing Sound...............................................................................................33
Reject an Incoming Call ...............................................................................................33
Reject a Call with a Text Message...............................................................................33
Voicemail.............................................................................................................................33
Voicemail Setup ...........................................................................................................33
Voicemail Notification...................................................................................................33
Retrieve Your Voicemail Messages .............................................................................34
Visual Voicemail ..................................................................................................................35
Set Up Visual Voicemail...............................................................................................35
Review Visual Voicemail..............................................................................................35
Listen to Multiple Voicemail Messages ........................................................................36
TOC ii

Visual Voicemail Options..............................................................................................36
Configure Visual Voicemail Settings ............................................................................36
Change Your Main Greeting via the Voicemail Menu ..................................................37
Edit the Display Name via the Voicemail Menu............................................................37
Phone Call Options..............................................................................................................37
Options While on a Call................................................................................................37
Caller ID .......................................................................................................................38
Call Waiting..................................................................................................................39
Conference Calling.......................................................................................................39
Call Forwarding............................................................................................................39
Logs.....................................................................................................................................40
View Logs.....................................................................................................................40
Logs Options................................................................................................................40
Clear Logs....................................................................................................................41
Speed Dials..................................................................................................................41
Contacts......................................................................................................................................43
Get Started With Contacts...................................................................................................43
Access Contacts...........................................................................................................43
Contacts Options..........................................................................................................43
Add a Contact......................................................................................................................44
Save a Phone Number.................................................................................................45
Edit a Contact......................................................................................................................45
Add or Edit Information for a Contact...........................................................................45
Assign a Picture to a Contact.......................................................................................46
Assign a Ringtone to a Contact....................................................................................46
Link a Contact ..............................................................................................................46
Delete a Contact...........................................................................................................47
Add Contacts to Favorites ...................................................................................................47
Add Facebook Content to Your Contacts............................................................................47
Create Groups.....................................................................................................................48
Share a Contact...................................................................................................................49
Contacts Settings.................................................................................................................49
Accounts and Messaging............................................................................................................51
TOC iii

Google Account...................................................................................................................51
Create a Google Account.............................................................................................51
Sign In to Your Google Account...................................................................................51
Access Gmail ...............................................................................................................51
Send a Gmail Message................................................................................................52
Samsung Account................................................................................................................52
Email....................................................................................................................................52
Add an Email Account..................................................................................................53
Add a Microsoft Exchange ActiveSync Account...........................................................53
Compose and Send Email............................................................................................54
Reply or Forward Email................................................................................................55
Manage Your Email Inbox............................................................................................55
Delete an Email Account..............................................................................................58
Text and Multimedia Messages...........................................................................................58
Send a Message ..........................................................................................................58
Messaging Settings......................................................................................................60
Social Networking Accounts................................................................................................63
Facebook......................................................................................................................63
YouTube.......................................................................................................................64
Hangouts......................................................................................................................64
Google+........................................................................................................................65
Apps and Entertainment .............................................................................................................66
DivX.....................................................................................................................................66
DivX Legal Information.................................................................................................66
Locate Your VOD Registration Number.......................................................................66
Register Your DivX Device for VOD Playback of Purchased Movies...........................66
Google Play Store App........................................................................................................67
Find and Install an App.................................................................................................67
Create a Google Wallet Account..................................................................................68
Open an Installed App..................................................................................................68
Uninstall an App...........................................................................................................69
Navigation............................................................................................................................69
Google Maps................................................................................................................69
TOC iv

Music ...................................................................................................................................69
Sprint Music Plus..........................................................................................................69
Music App.....................................................................................................................70
Google Play Music .......................................................................................................70
Google Play Movies & TV....................................................................................................71
Sprint TV & Movies..............................................................................................................71
Group Play...........................................................................................................................71
Flipboard..............................................................................................................................72
Samsung Hub......................................................................................................................73
Use Samsung Hub.......................................................................................................73
NASCAR Mobile ‘13 ............................................................................................................75
Paper Artist..........................................................................................................................75
Google Play Newsstand ......................................................................................................75
Web and Data.............................................................................................................................76
Wi-Fi ....................................................................................................................................76
Turn Wi-Fi On and Connect to a Wireless Network .....................................................76
Connect to a Different Wi-Fi Network...........................................................................77
Data Services (Sprint 3G and 4G).......................................................................................77
Your Data Services User Name...................................................................................78
Launch the Browser .....................................................................................................78
4G Services.........................................................................................................................78
Virtual Private Networks (VPN)............................................................................................79
Prepare Your Phone for VPN Connection....................................................................79
Set Up Trusted Credential Storage..............................................................................79
Add a VPN....................................................................................................................80
Connect to a VPN.........................................................................................................80
Disconnect from a VPN................................................................................................80
Internet ................................................................................................................................81
Camera and Video......................................................................................................................82
Take Pictures ...............................................................................................................82
Picture Options.............................................................................................................83
Share Pictures with Auto Share Shot...........................................................................85
Record Videos..............................................................................................................85
TOC v

Video Options...............................................................................................................86
Gallery .................................................................................................................................88
View Photos and Videos ..............................................................................................89
Zoom In or Out on a Photo...........................................................................................90
Working with Photos.....................................................................................................90
Share Photos and Videos.............................................................................................91
G+ Photos............................................................................................................................95
Tools and Calendar.....................................................................................................................96
Calendar..............................................................................................................................96
Add an Event to the Calendar......................................................................................96
Event Alerts..................................................................................................................97
Use the Calendar .........................................................................................................98
Erase Events................................................................................................................99
Clock....................................................................................................................................99
Calculator...........................................................................................................................100
S Note................................................................................................................................100
S Suggest..........................................................................................................................102
Transfer Files Between Your Phone and a Computer.......................................................102
My Files .............................................................................................................................103
Dropbox.............................................................................................................................104
Download the Desktop Application.............................................................................104
Accessing Dropbox on Your Device...........................................................................104
Manually Uploading a Picture to Dropbox..................................................................104
Voice Services...................................................................................................................105
S Voice.......................................................................................................................105
Voice Recorder...........................................................................................................105
Bluetooth ...........................................................................................................................106
Turn Bluetooth On or Off............................................................................................106
The Bluetooth Settings Menu.....................................................................................106
Connect a Bluetooth Headset or Car Kit....................................................................107
Reconnect a Headset or Car Kit.................................................................................107
Disconnect or Unpair from a Bluetooth Device ..........................................................108
Send Information Using Bluetooth..............................................................................108
TOC vi

Receive Information Using Bluetooth.........................................................................109
microSD Card....................................................................................................................110
Insert a microSD Card................................................................................................110
Remove a microSD Card ...........................................................................................110
View microSD Card Memory......................................................................................110
Format the microSD Card ..........................................................................................111
Unmount a microSD Card..........................................................................................111
Update Your Phone...........................................................................................................111
Back up Information Before Updating Your Phone ....................................................111
Update your Phone ....................................................................................................112
Sprint Worldwide Wireless Service...........................................................................................113
Activate Sprint Worldwide Service on Your Account.........................................................113
Your Phone’s SIM Card for International GSM Roaming ..................................................113
Enable Global Roaming Mode...........................................................................................113
Make and Receive Worldwide Calls..................................................................................114
Sprint International Voicemail Service...............................................................................115
Set Up Your Voicemail Access Number for International Use ...................................115
Access Your Voicemail Internationally.......................................................................115
International Voicemail Troubleshooting....................................................................116
International Data Roaming...............................................................................................116
Get Started With Sprint Worldwide Data Services.....................................................117
Access Email and Data Services Internationally on GSM/UMTS Networks...............117
Access Email and Data Services Internationally on CDMA Networks .......................117
International Roaming Status Messages...........................................................................117
Contact Sprint for Assistance with International Service...................................................118
Settings.....................................................................................................................................121
Wi-Fi Settings ....................................................................................................................121
Turn Wi-Fi On or Off...................................................................................................121
Configure Wi-Fi Settings ............................................................................................121
Other Wi-Fi Settings...................................................................................................122
Wi-Fi Direct.................................................................................................................123
Hotspot Settings ................................................................................................................123
Allowed Devices.........................................................................................................124
TOC vii

Bluetooth Settings..............................................................................................................125
Turn Bluetooth On or Off............................................................................................125
Configure Bluetooth Settings......................................................................................125
Data Usage Settings..........................................................................................................126
More Networks Settings.....................................................................................................127
Airplane Mode............................................................................................................127
Mobile Networks.........................................................................................................127
Tethering....................................................................................................................128
VPN............................................................................................................................128
Roaming.....................................................................................................................128
NFC Settings .....................................................................................................................129
Turn NFC On or Off....................................................................................................129
Android Beam.............................................................................................................129
S Beam Settings................................................................................................................130
Turn S Beam On or Off ..............................................................................................130
Nearby Devices Settings ...................................................................................................130
Screen Mirroring Settings..................................................................................................131
Lock Screen Settings.........................................................................................................131
Screen Lock ...............................................................................................................131
Lock Screen Options..................................................................................................132
Display Settings.................................................................................................................134
Wallpaper...................................................................................................................135
Notification Panel .......................................................................................................135
Multi Window..............................................................................................................135
Screen Mode..............................................................................................................136
Brightness ..................................................................................................................136
Auto Rotate Screen....................................................................................................136
Screen Timeout..........................................................................................................137
Daydream...................................................................................................................137
Font Style...................................................................................................................137
Font Size....................................................................................................................138
Touch Key Light Duration...........................................................................................138
Show Battery Percentage...........................................................................................138
TOC viii

Auto Adjust Screen Tone ...........................................................................................138
LED Indicator Settings.......................................................................................................138
Sound Settings ..................................................................................................................139
Volume.......................................................................................................................139
Vibration Intensity.......................................................................................................139
Ringtones...................................................................................................................140
Vibrations ...................................................................................................................140
Default Notification Sound..........................................................................................140
Vibrate When Ringing ................................................................................................140
Dialing Keypad Tone..................................................................................................141
Touch Sounds............................................................................................................141
Screen Lock Sound....................................................................................................141
Haptic Feedback ........................................................................................................141
Samsung Keyboard Sound Settings ..........................................................................141
HDMI Audio Output Sound Settings...........................................................................142
Adapt Sound...............................................................................................................142
Home Screen Mode Settings.............................................................................................142
Call Settings.......................................................................................................................142
Call Rejection.............................................................................................................143
Set Up Call Rejection Messages................................................................................143
Answering/Ending Calls .............................................................................................143
Turn Off Screen During Calls.....................................................................................144
Call Alerts...................................................................................................................144
Call Accessories.........................................................................................................144
Ringtones and Keypad Tones....................................................................................145
Personalize Call Sound..............................................................................................145
Noise Reduction.........................................................................................................146
Increase Volume In Pocket ........................................................................................146
US Dialing ..................................................................................................................146
International Dialing....................................................................................................146
TTY Mode...................................................................................................................147
Voicemail Settings......................................................................................................147
Blocking Mode Settings.....................................................................................................147
TOC ix

Hands-free Mode Settings.................................................................................................148
Power Saving Mode Settings.............................................................................................149
Accessory Settings............................................................................................................149
Accessibility Settings.........................................................................................................150
One-handed Operation......................................................................................................151
Language And Input Settings ............................................................................................151
Choose a Default Language.......................................................................................152
Set a Default Input Method.........................................................................................152
Google Voice Typing Settings....................................................................................152
Samsung Keyboard Settings......................................................................................152
Swype Settings...........................................................................................................154
Voice Search Settings................................................................................................156
Text-to-speech Options..............................................................................................156
Pointer Speed.............................................................................................................157
Motion Settings..................................................................................................................157
Smart Screen Settings.......................................................................................................158
Smart Stay..................................................................................................................159
Smart Rotation ...........................................................................................................159
Voice Control Settings.......................................................................................................159
Accounts Settings..............................................................................................................160
Add an Account..........................................................................................................160
Backup Options..........................................................................................................160
Location Services Settings ................................................................................................161
Security Settings................................................................................................................162
Encryption ..................................................................................................................162
Passwords..................................................................................................................162
Device Administration.................................................................................................162
Security Update Service.............................................................................................163
Credential Storage .....................................................................................................163
Application Manager Settings............................................................................................164
Battery Settings .................................................................................................................164
Storage Settings................................................................................................................164
Date and Time Settings.....................................................................................................165
TOC x

Activate This Device..........................................................................................................165
System Update Settings....................................................................................................165
About Device Settings .......................................................................................................166
Copyright Information................................................................................................................167
Index.........................................................................................................................................168
TOC xi

Get Started
The following topics give you all the information you need to set up your phone and Sprint
service the first time.
Your Phone at a Glance
The following illustration outlines your phone’s primary external features.
Set Up Your Phone
You must first install and charge the battery to begin setting up your phone.
1. Install the battery
Using the slot on the upper left side of the battery cover, gently lift the cover off the
phone.
Get Started 1

Insert the battery, contacts end first, and gently press the battery into place.
Replace the battery cover, making sure all the tabs are secure and there are no gaps
around the cover.
Note: When you insert the battery, your phone may power on automatically.
2. Charge the battery.
Insert the USB cable into the power adapter.
Plug the USB connector into the charger/accessory jack on the bottom of your
phone.
Plug the AC adapter into an electrical outlet and charge your battery. Fully charging
a battery may take up to three hours.
Activate Your Phone
Follow these instructions to activate your phone. Depending on your account or how and where
you purchased your phone, it may be ready to use or you may need to activate it on your Sprint
account.
Get Started 2

●If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
●If you received your phone in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free
Activation screen, which may be followed by a PRL Update screen and a Firmware
Update screen. Follow the onscreen instructions to continue.
●If you received your phone in the mail and you are activating a new phone for an existing
number on your account (you’re swapping phones), you can activate on your computer
online or directly on your phone.
Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your
phone.
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Tap Activate to override auto-activation and start the manual activation wizard.
• Follow the onscreen prompts to complete the activation process.
●To confirm activation, make a phone call. If your phone is still not activated, visit
sprint.com/support for assistance. If you do not have access to the Internet, contact
Sprint Customer Service at 1-888-211-4727 from another phone.
Tip: Do not press the Power/Lock Key while the phone is being activated. Pressing the
Power/Lock Key cancels the activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.
Complete the Setup Process
The setup process helps you set up basic features and preferences on your phone. When you
turn your phone on the first time, the Welcome screen will display to guide you through setup.
Note: In some cases, you may be able to complete the setup process before your phone has
been activated on your Sprint account.
1. At the Welcome screen, follow the onscreen instructions to complete setup for each
topic. Tap Next, or the right arrow, to move through the steps. You can skip options to
continue to the next one. During setup, you may see these options:
Language: Choose the default language for your phone’s operation.
Get Started 3

Accessibility: Configure settings to access settings to improve the accessibility of
your phone’s features if you are visually impaired or hard of hearing.
Wi-Fi: By default, your phone prompts you to use Wi-Fi when accessing data
services. Tap a Wi-Fi access point to connect to it, or you can continue setup using
your phone’s connection to the wireless network.
Samsung account: Some apps and features use your Samsung account. Sign in to
your Samsung account, or follow the prompts to create a new account.
Got Google?: Your phone uses your Google account to provide access to many
features and apps. Complete the steps to sign in to your current Google account, or
sign up for a new Google account right from your phone. You can also skip signing in
to your Google account, or sign in later.
Google and your location: Select Google location service preferences.
This phone belongs to: Enter your First and Last name, to personalize Google
features and apps.
Dropbox: Dropbox provides Web-based “cloud” storage, so you can save your
photos and videos. You can create a new account here, or sign in to your existing
Dropbox account.
Device name: Your device name is how you and other devices identify your phone,
such as when sharing via Bluetooth or Wi-Fi Direct. If you want to use a different
name, tap the field and enter a name.
2. Tap Finish to complete setup.
You may see a series of informational or update screens. Follow the prompts to
continue.
Note: During or after setup, you may see a Sprint Connections Optimizer notice. Read the
notice and then touch I Agree to allow your phone to connect automatically to the best available
data network, including Wi-Fi. To turn Connections Optimizer off at any time, touch >
Settings > Connections >More networks > Mobile networks >Connections optimizer. Tap
the check box beside Connections optimizer to enable or disable the option. See Mobile
Networks for details.
Set Up Voicemail
You should set up your Sprint Voicemail and personal greeting as soon as your phone is
activated. Always use a password to protect against unauthorized access. Your phone
automatically transfers all unanswered calls to your voicemail, even if your phone is in use or
turned off.
Get Started 4

1. Press and tap Phone.
2. Touch and hold to dial voicemail.
3. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Note: Voicemail Password – Sprint strongly recommends that you create a password when
setting up your voicemail to protect against unauthorized access. Without a password, anyone
who has access to your phone is able to access your voicemail messages.
Tip: You can also use your phone's Visual Voicemail app to set up and access your Sprint
voicemail. See Visual Voicemail for details.
Sprint Account Information and Help
Find out about account passwords and information about managing your account and finding
help.
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your personal account information, your
voicemail account, and your data services account. To ensure that no one else has access to
your information, you will need to create passwords to protect your privacy.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you
sign on to sprint.com/mysprint. (Click Sign in/Sign up and then click Sign up now! to get
started.) If you are not the account owner (if someone else receives the bill for your Sprint
service), you can get a sub-account password at sprint.com/mysprint.
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail
for more information on your voicemail password.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control
access and authorize Premium Service purchases.
For more information, or to change your passwords, sign on to sprint.com/mysprint.
Get Started 5

Manage Your Account
Manage your Sprint account from your computer, your Sprint phone, or any other phone.
Online: sprint.com/mysprint
●Access your account information.
●Check your minutes used (depending on your Sprint service plan).
●View and pay your bill.
●Enroll in Sprint online billing and automatic payment.
●Purchase accessories.
●Shop for the latest Sprint phones.
●View available Sprint service plans and options.
●Learn more about data services and other products like games, ring tones, screen
savers, and more.
From Your Sprint Phone
1. Press and then tap Phone.
2. Do any of the following:
Tap to access Sprint Zone and a summary of your Sprint
service plan or to get answers to other questions.
Tap to make a payment.
Tap to check minute usage and account balance.
Note: Press and then tap Apps > Sprint Zone to access the Sprint Zone app
from your phone.
Sprint Support Services
Sprint 411 and Sprint Operator Services let you easily access information and calling assistance
from your Sprint phone.
Get Started 6

Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential,
business, and government listings; movie listings or showtimes; driving directions, restaurant
reservations, and major local event information. You can get up to three pieces of information
per call, and the operator can automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
■Press and then tap Phone, and then tap .
Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place
calls billed to a local telephone calling card or third party.
■Press and then tap Phone, and then tap .
For more information or to see the latest in products and services, visit us online at
sprint.com/mysprint.
Get Started 7

Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay
connected to the people and information that are important to you. The following topics will
introduce the basic functions and features of your phone.
Your Phone’s Layout
The following illustrations outline your phone’s basic layout.
Key Functions
The following list defines the features in the above illustrations.
●LED indicator glows or blinks in different colors to show status when the screen is
turned off. The LED glows red when charging, and blinks red when the battery is low;
blinks blue when a notification has arrived, or when you are recording voice; and glows
green when the battery is fully charged and the phone is attached to a charger.
●Earpiece allows you to hear the caller.
●Touchscreen displays all the information needed to operate your phone.
●Menu Key allows you to access a menu from most of your phone’s screens.
●Home Key returns you to the home screen. Press and hold to open the recently used
applications window, and access Task Manager and Google Search.
Phone Basics 8