Samsung Galaxy Note II User manual

4G LTE SMARTPHONE
User Manual
Please read this manual before operating your
phone and keep it for future reference.

Warning! This product contains chemicals known to the State of California to cause cancer and reproductive toxicity.
Intellectual Property
All Intellectual Property, as defined below, owned by or which is otherwise the property of Samsung or its respective suppliers
relating to the SAMSUNG Phone, including but not limited to, accessories, parts, or software relating there to (the “Phone
System”), is proprietary to Samsung and protected under federal laws, state laws, and international treaty provisions. Intellectual
Property includes, but is not limited to, inventions (patentable or unpatentable), patents, trade secrets, copyrights, software,
computer programs, and related documentation and other works of authorship. You may not infringe or otherwise violate the
rights secured by the Intellectual Property. Moreover, you agree that you will not (and will not attempt to) modify, prepare
derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to create source code from the software. No
title to or ownership in the Intellectual Property is transferred to you. All applicable rights of the Intellectual Property shall remain
with SAMSUNG and its suppliers.
Open Source Software
Some software components of this product incorporate source code covered under GNU General Public License (GPL), GNU Lesser
General Public License (LGPL), OpenSSL License, BSD License and other open source licenses. To obtain the source code covered
under the open source licenses, please visit:
http://opensource.samsung.com .
ATT_SGH-I317_UM_English_UCUCNE4_TN_051514_F4

Disclaimer of Warranties; Exclusion of Liability
EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY CONTAINED ON THE WARRANTY PAGE ENCLOSED WITH THE PRODUCT, THE
PURCHASER TAKES THE PRODUCT "AS IS", AND SAMSUNG MAKES NO EXPRESS OR IMPLIED WARRANTY OF ANY KIND
WHATSOEVER WITH RESPECT TO THE PRODUCT, INCLUDING BUT NOT LIMITED TO THE MERCHANTABILITY OF THE PRODUCT OR
ITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE; THE DESIGN, CONDITION OR QUALITY OF THE PRODUCT; THE
PERFORMANCE OF THE PRODUCT; THE WORKMANSHIP OF THE PRODUCT OR THE COMPONENTS CONTAINED THEREIN; OR
COMPLIANCE OF THE PRODUCT WITH THE REQUIREMENTS OF ANY LAW, RULE, SPECIFICATION OR CONTRACT PERTAINING
THERETO. NOTHING CONTAINED IN THE INSTRUCTION MANUAL SHALL BE CONSTRUED TO CREATE AN EXPRESS OR IMPLIED
WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT. IN ADDITION, SAMSUNG SHALL NOT BE LIABLE FOR
ANY DAMAGES OF ANY KIND RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM THE BREACH OF
THE EXPRESS WARRANTY, INCLUDING INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOSS OF ANTICIPATED PROFITS
OR BENEFITS.
Modification of Software
SAMSUNG IS NOT LIABLE FOR PERFORMANCE ISSUES OR INCOMPATIBILITIES CAUSED BY YOUR EDITING OF REGISTRY SETTINGS,
OR YOUR MODIFICATION OF OPERATING SYSTEM SOFTWARE.
USING CUSTOM OPERATING SYSTEM SOFTWARE MAY CAUSE YOUR DEVICE AND APPLICATIONS TO WORK IMPROPERLY. YOUR
CARRIER MAY NOT PERMIT USERS TO DOWNLOAD CERTAIN SOFTWARE, SUCH AS CUSTOM OS.
IF YOUR CARRIER PROHIBITS THIS, IF YOU ATTEMPT TO DOWNLOAD SOFTWARE ONTO THE DEVICE WITHOUT AUTHORIZATION,
YOU WILL BE NOTIFIED ON THE SCREEN THAT UNAUTHORIZED SOFTWARE HAS BEEN DETECTED. YOU SHOULD THEN POWER
DOWN THE DEVICE AND CONTACT YOUR CARRIER TO RESTORE THE DEVICE TO THE CARRIER AUTHORIZED SETTINGS.

SAFE™ (Samsung Approved For Enterprise)
SAFE™: "SAFE™" (Samsung for Enterprise) is a mark for a Samsung device which has been tested against Samsung's own
internal criteria for interoperability with certain third party security-related solutions for MDM and VPN. The testing includes field
testing with local network connection and menu tree testing which tests functionality of the solutions in conjunction with the
Samsung device. During the testing, the device is tested with the security solutions to see if the solutions work with the device as
described by the third party security solution providers. The testing, for example, includes field testing with local network
connection and menu tree testing which tests functionality of the solutions in conjunction with the Samsung device. For more
information about Samsung's SAFE™ program, please refer to
www.samsung.com/us/safe .
Disclaimer of Warranties: EXCEPT AS OTHERWISE PROVIDED IN THEIR STANDARD END USER LICENSE AND WARRANTY, TO THE
FULL EXTENT PERMITTED BY LAW SAMSUNG ELECTRONICS CO., LTD., SAMSUNG TELECOMMUNICATIONS AMERICA, LLC, AND
THEIR AFFILIATES (COLLECTIVELY REFERRED TO HEREIN AS THE "SAMSUNG ENTITIES") EXPRESSLY DISCLAIM ANY AND ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
INTEROPERABILITY OR NON-INFRINGEMENT, WITH RESPECT TO INFORMATION TECHNOLOGY SECURITY PROTECTION, SAFE™
DEVICES AND APPLICATIONS TESTED WITH SAFE™ DEVICES. IN NO EVENT SHALL THE SAMSUNG ENTITIES BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT TO
INFORMATION TECHNOLOGY SECURITY PROTECTION, SAFE™ DEVICES OR APPLICATIONS TESTED WITH SAFE™ DEVICES. In
addition, information technology security protection will be affected by features or functionality associated with, among other
things the e-mail platform, master data management, and virtual private network solutions selected by the software provider,
solution provider or user. Choice of an e-mail, master data management, and virtual private network solution is at the sole
discretion of the software provider, solution provider or user and any associated effect on information technology security
protection is solely the responsibility of the software provider, solution provider or user. For complete statement of limited
warranty, please refer to
www.samsung.com/us/safe , available on the web and where Samsung Smartphone and Galaxy Tab™
devices are sold. [101212]

Samsung Telecommunications America (STA), LLC
Headquarters: Customer Care Center:
1000 Klein Rd.
Plano, TX 75074
1.888.987.HELP (4357)
1301 E. Lookout Drive
Richardson, TX 75082
Toll Free Tel:
Internet Address:
http://www.samsungusa.com
©2012 Samsung Telecommunications America, LLC. Samsung is a registered trademark of Samsung Electronics Co., Ltd.
Do you have questions about your Samsung Mobile Phone?
For 24 hour information and assistance, we offer a new FAQ/ARS System (Automated Response System) at:
www.samsung.com/us/support.
The actual available capacity of the internal memory is less than the specified capacity because the operating system and default
applications occupy part of the memory. The available capacity may change when you upgrade the device.
Nuance®, VSuite™, T9®Text Input, and the Nuance logo are trademarks or registered trademarks of Nuance Communications,
Inc., or its affiliates in the United States and/or other countries.
The Bluetooth®word mark, figure mark (stylized “B Design”), and combination mark (Bluetooth word mark and “B Design”) are
registered trademarks and are wholly owned by the Bluetooth SIG.
microSD™, microSDHC™, and the microSD logo are Trademarks of the SD Card Association.

Google, the Google logo, Android, the Android logo, Google Chrome, Google Drive, Google Play, Google+, Gmail, Google Maps,
Google Play Books, Google Play Music, Google Play Store, Google+, Hangouts, Picasa, YouTube, and other marks are
trademarks of Google Inc.
Wi-Fi is a registered trademark of the Wireless Fidelity Alliance, Inc.
Swype and the Swype logos are trademarks of Swype, Inc. ©2010 Swype, Inc. All rights reserved.
DLNA®, the DLNA Logo, and DLNA CERTIFIED®are trademarks, service marks, or certification marks of the Digital Living Network
Alliance.
Polaris®Office is a trademark of Infraware, Inc.
Openwave®is a registered Trademark of Openwave, Inc.
and are trademarks of SRS Labs, Inc. CS Headphone and WOW HD technologies are incorporated under license
from SRS Labs, Inc.
TM
, DivX®, DivX Certified®and associated logos are trademarks of Rovi Corporation or its subsidiaries and are used under
license.
DivX Certified®to play DivX®video up to HD 720p, including premium content.
ABOUT DIVX VIDEO: DivX®is a digital video format created by DivX, LLC, a subsidiary of Rovi Corporation. This is an official DivX
Certified® device that plays DivX video. Visit
www.divx.com for more information and software tools to convert your files into DivX
videos.
ABOUT DIVX VIDEO-ON-DEMAND: This DivX Certified®device must be registered in order to play purchased DivX Video-on-
Demand (VOD) movies. To obtain your registration code, locate the DivX VOD section in your device setup menu (touch
Apps >
Settings > More > About device > Legal information > License settings > DivX® VOD > Register
). Go to vod.divx.com for more
information on how to complete your registration.
TM

Devices purchased for use on AT&T’s system are designed for use exclusively on AT&T’s system. You agree that you won’t make
any modifications to the Equipment or programming to enable the Equipment to operate on any other system. A voice plan is
required on all voice-capable devices, unless specifically noted otherwise in the terms governing your agreement. Some devices
or plans may require you to subscribe to a data plan.
Your phone is designed to make it easy for you to access a wide variety of content. For your protection, AT&T wants you to be
aware that some applications that you enable may involve the location of your phone being shared. For applications available
through AT&T, AT&T offers privacy controls that let you decide how an application may use the location of your phone and other
phones on your account. However, AT&T’s privacy tools do not apply to applications available outside of AT&T. Please review the
terms and conditions and the associated privacy policy for each location-based service to learn how location information will be
used and protected.
Your phone may be used to access the Internet and to download, and/or purchase goods, applications, and services from AT&T or
elsewhere from third parties. AT&T provides tools for you to control access to the Internet and certain Internet content. These
controls may not be available for certain devices which bypass AT&T controls.
AT&T may collect certain types of information from your device when you use AT&T services to provide customer support and to
improve its services. For more information on AT&T’s Privacy Policy, visit
http://www.att.com/privacy .

Your phone features earSmart™, an intelligent voice processor that delivers a clear voice experience, allowing you to hear and be
heard
™ in nearly any environment. earSmart technology uses the science of human hearing to distinguish sounds, identify your
voice and suppress surrounding noise, for clear conversations just about anywhere.
How Does It Work?
• The earSmart voice processor in your phone captures your voice and all the sounds around you.
• Working like the human ear, it processes and distinguishes these sounds, isolates your voice conversation, and removes background noise -
from both ends of a call.
• It also automatically equalizes and adjusts voice volume so you can hear and talk naturally, even in the noisiest places.
• With earSmart technology, you can talk where you want, and have clear conversations for mobile calls, video chats, even speakerphone calls,
without worrying about surrounding noise.
Online Legal Information
The online version of the Health/Safety and Warranty guide for your device can be found at:
English:
www.samsung.com/us/Legal/Phone_HSGuide
Spanish: www.samsung.com/us/Legal/Phone_HSGuide_SP
The online version of the End User Licensing Agreement for your device can be found:
Online at:
www.samsung.com/us/Legal/SamsungLegal-EULA1 .

Table of Contents
Section 1: Getting Started .......................... 7
Understanding This User Manual . . . . . . . . . . . . .7
Removing the Back Cover . . . . . . . . . . . . . . . . . .8
Installing the SIM Card . . . . . . . . . . . . . . . . . . . . .9
Installing a MicroSD Card . . . . . . . . . . . . . . . . . .10
Installing
the Battery . . . . . . . . . . . . . . . . . . . . .11
Replacing the Back Cover . . . . . . . . . . . . . . . . .12
Charging the Battery . . . . . . . . . . . . . . . . . . . . .13
Turning Your Phone On or Off . . . . . . . . . . . . . .15
Configuring Your Phone . . . . . . . . . . . . . . . . . . .16
Creating a Samsung Account . . . . . . . . . . . . . . .16
Creating a New Google Account . . . . . . . . . . . . .16
Retrieving Your Google Account Password . . . . .17
Setting Up Your Voice Mail . . . . . . . . . . . . . . . . .17
Securing Your Device . . . . . . . . . . . . . . . . . . . . .18
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . .19
Section 2: Understanding Your Phone ..... 20
Features of Your Phone . . . . . . . . . . . . . . . . . . .20
Front View of Your Phone . . . . . . . . . . . . . . . . . .21
Side Views of Your Phone . . . . . . . . . . . . . . . . .21
Back View of Your Phone . . . . . . . . . . . . . . . . . 22
S Pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Navigating Your Device. . . . . . . . . . . . . . . . . . 29
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Primary Shortcuts . . . . . . . . . . . . . . . . . . . . . . 37
Other App Shortcuts . . . . . . . . . . . . . . . . . . . . . 37
Widgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
App Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . 38
Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Wallpapers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Apps Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Navigating Through the Home Screens . . . . . . 42
Navigating Through the Apps Screens . . . . . . . 43
Multi Window . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Smart Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Pop-up Video . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
1

Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Section 3: Contacts and Your Address
Book .......................................................58
Your Address Book . . . . . . . . . . . . . . . . . . . . . . 58
AT&T Address Book Activation . . . . . . . . . . . . . 58
Adding a New Contact . . . . . . . . . . . . . . . . . . . . 59
Updating Contacts . . . . . . . . . . . . . . . . . . . . . . . 61
Using Contacts . . . . . . . . . . . . . . . . . . . . . . . . . 61
Linking Contacts . . . . . . . . . . . . . . . . . . . . . . . . 62
Synchronizing Accounts . . . . . . . . . . . . . . . . . . 64
Address Book Options . . . . . . . . . . . . . . . . . . . . 64
Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Address Book Favorites . . . . . . . . . . . . . . . . . . . 68
Managing Address Book Contacts . . . . . . . . . . . 69
Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Using the Service Dialing Numbers . . . . . . . . . . 71
Section 4: Call Functions ..........................72
Displaying Your Phone Number . . . . . . . . . . . . . 72
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Making Emergency Calls . . . . . . . . . . . . . . . . . . 74
. . . . . . . . . . . . . 75
Making a Call from the Address Book . . . . . . . .75
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . .76
Dialing Options . . . . . . . . . . . . . . . . . . . . . . . . .76
Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Call Duration . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Options During a Call . . . . . . . . . . . . . . . . . . . . .79
Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Section 5: Messaging ...............................88
Types of Messages . . . . . . . . . . . . . . . . . . . . . .88
Creating and Sending Messages . . . . . . . . . . . .89
Message Options . . . . . . . . . . . . . . . . . . . . . . . 90
Viewing New Received Messages . . . . . . . . . . .91
Deleting Messages . . . . . . . . . . . . . . . . . . . . . .93
Message Search . . . . . . . . . . . . . . . . . . . . . . . . 93
Messaging Settings . . . . . . . . . . . . . . . . . . . . . .94
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Gmail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
ChatON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Google+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Hangouts . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
2
Making a Call Using Speed Dial