Samsung Galaxy Note10+ Quick start guide

NotesonUsage
SCV45
・Inthismanual,"GalaxyNote10+"is
usuallyreferredtoasthe"product".
・Inthismanual,"microSD™memorycard
(commercialitem)","microSDHC™
memorycard(commercialitem)"or
"microSDXC™memorycard
(commercialitem)"iscalled"microSD
memorycard"forshort.
・Alloftheindicatedamountsexclude
taxunlessotherwisespecified.
・Companynamesandproductnames
referredtointhismanualaretrade-
marksorregisteredtrademarksof
respectivecompanies.TheTMand®
marksmaybeomittedinthismanual.
CellphoneandPHSoperatorscollectandrecycleunused
telephones,batteriesandbatterychargersatstoresbearing
thelogoregardlessofbrandandmanufacturerto
protecttheenvironmentandreusevaluableresources.
November2019,1stEdition
Soldby:
KDDICORPORATION,
OKINAWACELLULARTELEPHONECOMPANY
Importedby:SAMSUNGELECTRONICSJAPANCo.,Ltd.
Manufacturedby:SamsungElectronicsCo.,Ltd.
Forgeneralinformation(tollfree)
Businesshours9:00−20:00(7daysaweek)
Fortheft,loss,damage(tollfree)
RepairandDeliverySupportCenter
Fortheft,loss,damage(tollfree)
Fromnon-aumobilephones/
generalsubscriberphones:
Fromaucellphones:
withoutareacode
Forinquiries,call:
CustomerCenter
Incaseabovenumbersarenotavailable,
calltoll-free:
Fromnon-aumobilephones/
generalsubscriberphones:
Fromaucellphones:
withoutareacode
Incaseabovenumbersarenotavailable,
calltoll-free:
Fromaucellphones/non-aumobilephones/
generalsubscriberphones:
Businesshours9:00−20:00(7daysaweek)
Businesshours24hours(7daysaweek)

ii
Contents
 
  
For Using the Product …………………………………1
Safety Precautions (Observe Strictly) ……………4
Material List …………………………………………… 27
Handling Precautions ………………………………… 30
Precautions for Waterproofness/
Dustproofness ………………………………………… 43
Notes on using Bluetooth
®
/
Wireless LAN (Wi-Fi
®
) Functions ………………… 49
Available Security Codes/PIN Code ……………… 53
Notes on Data Communication Charge ………… 55
Notes on Applications ……………………………… 55
Take your Manners with you as well …………… 56
 
Updating Software …………………………………… 58
After-Sales Service …………………………………… 59
Related Accessories ………………………………… 62
Main Specications …………………………………… 63
Specic Absorption Rate (SAR) of
Cell Phones ……………………………………………… 66
FCC RF Exposure Information ……………………… 68
Export Administration Regulations ……………… 68
Intellectual Property Rights ………………………… 69

1

Notes on Usage

Before you start using the product, be sure to read the
"Safety Precautions" to ensure correct use.
Before you assume that the product is malfunctioning,
perform "クイック診断 (Quick diagnosis)" and "トラブル診
断 (Trouble diagnosis)" with the 故障紛失サポート (Repair
and Delivery Support) app.
 




 





Alternatively, you can also check it on the au website.
https://www.au.com/trouble-check/ (Japanese)
Please also refer to the "故障とお考えになる前に
(Troubleshooting)" from "取扱説明書(詳細版) (Full
Instruction Manual)" (Japanese) and "オンラインマニュ
アル (Online Manual)" (Japanese) available on the au
homepage.
https://www.au.com/online-manual/scv45/
(Japanese)
https://www.au.com/support/service/mobile/guide/
manual/ (Japanese)
• Communication is not possible even inside the
service area in places where the signal does
not reach (e.g. tunnels and basements). Also,
communication is sometimes not possible in poor
reception areas. Communication is sometimes
interrupted if you move into a poor reception areas
during communications.

2

• Since the product uses radio waves, the possibility
of communication intercepts by third parties
cannot be eliminated. (Though LTE/WiMAX 2+/
GSM/UMTS system has highly secure condential
communication features.)
• Use au's VoLTE (LTE network) to connect to Japanese
emergency services. You cannot use 3G (call
switching network) to connect to emergency services.
• While the product supports the au World Service,
each network service described in this manual
varies depending on the area and service content.
• Since the product is a radio station under the Radio Law,
you may be asked to temporarily submit the product for
inspection in accordance with the Radio Law.
• The IMEI information of your cell phone is
automatically sent to KDDI CORPORATION for
maintenance and monitoring operational status of
your cell phone.
• To use it overseas, check the condition such as
regulations of the country/region in advance.
• The Company is not liable for any damages arising from
earthquakes, lightning, storms, oods or other natural
disasters, as well as res, actions by third parties,
other accidents, intentional or mistaken misoperation
by the customer, or use under other unusual conditions
outside the responsibility of the Company.
• The Company is not liable for any incidental
damages (change/disappearance of saved content,
loss of business income, disruption of business, etc.)
arising from use of or inability to use the product.
• The Company is not liable for any damages arising
from failure to observe the described content of
"Basic Manual" and "Notes on Usage" (this manual).
• The Company is not liable for any damages
arising, for example, from malfunction caused by
combination with connected devices or software
not related to the Company.
• Captured image data or downloaded data may
sometimes be altered or lost due to faults, repair or
other handling of the product. The Company is not
liable for any damage or lost income resulting from
recovery of these data.
• It is recommended you save the important data
on your PC's hard disk, etc. Whatever the cause
of the defect or malfunction may be, the Company
assumes no responsibility for alteration or loss of
saved data.

3

• Contents saved in the product, such as contacts,
mails and favorites, might be altered or lost in
accident, fault, repair or mishandling. Be sure to
keep a copy of important contents. Note that the
Company assumes no responsibility for any damages
or lost prots resulting from altered or lost contents.
• Note that content data (both charged or free
content) saved with the product cannot be returned
to the customer when the product is replaced for
repair of a fault, for example.
• If an image is displayed for a long time, an
afterimage may occur on the display but this is
not a fault. To prevent afterimage and to conserve
power, you are recommended to set the screen
timeout time to a short time.
• Although the display used by the product is made
using high precision technology, some pixels (dots)
might not light or are lit at all times. Please note
that this is not a fault.
• You are recommended to store copies of individual
data such as photos and videos you took and
music on your PC by sending each le as mail
attachment, etc. Note, however, that you may not
be able to make copies of any copyrighted data
even by the above mentioned means.
• Do not discard the product together with regular
trash. Please cooperate in the collection of the
product (including optional accessories) when it is
no longer needed to protect the environment and
e󱐯ectively use resources. Old product are collected
at au shops and other places.
* "The Company" as appears in this manual refers to the
following companies:
Sold by: KDDI CORPORATION, OKINAWA CELLULAR
TELEPHONE COMPANY
Imported by: SAMSUNG ELECTRONICS JAPAN Co., Ltd.
Manufactured by: Samsung Electronics Co., Ltd.
◎ Reproduction of the content of this manual in
part or in whole is prohibited.
◎ The content of this manual is subject to change
without notice.
◎ Some functions may not be available due to
change OS specication/the service or terminate
the service, etc.
◎ Every e󱐯ort has been made in the preparation
of this manual. Should you notice any unclear
points, omissions, etc., feel free to contact us.

4



 


 



 󱐯


Danger
This sign denotes that "death or
serious injury(*1) may directly result
from improper use".
Warning
This sign denotes that "death or
serious injury(*1) may result from
improper use".
Caution
This sign denotes that "minor
injury(*2) or property damage(*3) to
property may result from improper
use".
*1 Serious injury: Loss of sight, injuries, burns (high/
low temperature), electric shocks, bone fracture,
poisoning, etc. with subsequent complications and/or
those that require hospitalization or prolonged hospital
visits.
*2 Minor injury: Injuries, burns (high/low temperature),
electric shocks, etc. that do not require hospitalization
or prolonged hospital visits.
*3 Property damage: Severe damage to property or live
stock/pets, etc.

5

 

Dont
Indicates an action that is not allowed.
No
disassembly
Indicates that disassembly is not allowed.
Noliquids
Indicates that use in a place where the
product is likely to get wet or allowing the
product to get wet is not allowed.
Nowethands
Indicates that handling with wet hands is
not allowed.
Do
Indicates an action that must be obeyed at
all times.
Unplug
Indicates that the power plug must be
disconnected from the outlet.
 


Danger
Dont






May cause re, burns, injuries or electric
shocks, etc.

6

Dont




May cause re, burns, injuries or electric
shocks, etc.
Dont




May cause re, burns, injuries, electric
shocks, etc.
For waterproofness/dustproofness, refer to
the following:
uP.43 "Precautions for Waterproofness/
Dustproofness"
Dont





May cause re, burns, injuries, electric
shocks, etc.
For waterproofness, refer to the following:
uP.43 "Precautions for Waterproofness/
Dustproofness"
Dont






Doing so may cause re, burns, or injuries due
to battery damage.
* Examples to avoid
- Sitting or squatting with the product put in a
pocket of trousers or skirt
- Putting the product in a pocket of outer
wear and catching them in a door or a door
of a car
- Stepping on the product on a soft object
such as a sofa, bed, or bedding, or on a oor

7

Dont


May cause re, burns or injuries, etc.
No
disassembly


May cause re, burns, injuries or electric
shocks, etc.
Dont

May cause re, burns or injuries, etc.
Noliquids



May cause re, burns, injuries or electric
shocks, etc.
For waterproofness, refer to the following:
uP.43 "Precautions for Waterproofness/
Dustproofness"
Noliquids



May cause re, burns, injuries or electric
shocks, etc.
For waterproofness, refer to the following:
uP.43 "Precautions for Waterproofness/
Dustproofness"
Do


Not doing so may cause re, burns, injuries or
electric shocks, etc.
Warning
Dont




May cause re, burns, injuries or electric
shocks, etc.

8

Dont





May cause re, burns, injuries or electric
shocks, etc.
Dont



May cause re or burns, etc.
Dont



May cause re, burns or injuries, etc.
Dont




May cause re, burns or injuries, etc.
Do



It may fail to charge due to the material and
thickness of the cover, and foreign objects
such as dust between the product and the
cover, which may cause re, burns or injuries,
etc.
Do



Failure to do so may cause the equipment to
fail or malfunction.
* Examples of electronic equipment to avoid
Hearing aids, implanted pacemakers or
debrillators, other electronic medical and
other automatic control equipment, etc. Users
wearing implanted pacemakers or debrillators
or other electronic medical equipment
should check with the manufacturer or sales
outlet about the e󱐯ect of radio wave on the
equipment.

9

Do


Overcharging, etc. may cause re, burns or
injuries, etc.
Do





Ignition to ammable gas, etc. may cause
explosion or re, etc.
Do



Do not charge in gas station, etc.
When using the product in a gas station, etc.
be careful not to drop it, especially do not use
it during refueling.
Ignition to ammable gas, etc. may cause
explosion or re, etc.
Do
󱐯





• Remove the power plug from the outlet or
accessory socket.
• Turn the product OFF.
If the above operations are not performed,
this may cause re, burns, injuries or electric
shocks, etc.
Caution
Dont

May cause re, burns, injuries, etc.
Dont



May fall and cause injuries, etc.

10

Dont


May cause re, burns, or electric shocks, etc.
For waterproofness/dustproofness, refer to
the following:
uP.43 "Precautions for Waterproofness/
Dustproofness"
Dont



May cause injuries, etc.
Dont






May be accidentally swallowed, or cause
injuries, electric shocks, etc.
Do







If you use apps, make calls, perform data
communications or watch videos, etc.
continuously or charge the battery, the
temperatures of the product and the specied
charging equipment (sold separately) may
rise. Directly touching a hot part continuously,
you may have redness, itching or rash on your
skin, or it may result in low-temperature burns
etc. depending on your constitution and/or
health condition.

11

 
Danger
Dont


May cause re, burns or injuries, etc.
Dont




May cause re, burns or injuries, etc.
Do




The substance inside the product may cause
loss of sight or poor health, etc.
Warning
Dont




Such as vision disability may result. Accident
such as injuries may result from being dazzled
or shocked.
Dont


May disturb driving and cause accident, etc.
Dont

May cause seizure or loss of consciousness,
etc.

12

Dont







May cause re, burns, injuries or electric
shocks, etc.
Dont


The light-gathering capabilities of the lens
may cause re, burns, injuries, etc.
Dont




May cause re, burns or injuries, etc.
Dont





May cause re, burns or injuries, etc.
Dont




May cause re, burns, injuries or electric
shocks, etc.
Do




It may fail to charge due to the material and
thickness of the cover, and foreign objects
such as dust between the product and the
cover, which may cause re, burns or injuries,
etc.

13

Do





The product's signals may a󱐯ect the
performance of electronic medical equipment.
Do


As there are usage restrictions in an airplane,
follow the instructions from the airline.
The product's signals may adversely a󱐯ect on-
board electronic equipment.
If you commit any prohibited acts, such as using
the phone in an airplane, you will be punished in
accordance with the law.
Do


Turn the product OFF in areas where use is
prohibited.
The product's signals may a󱐯ect electronic
equipment and electronic medical equipment.
Do







When using the hands-free call, loud noise
sounds from the product.
Even in the standby mode, ringtone and
vibrator may work suddenly.
Using continuously for a long time with too
loud volume may cause a hearing loss, etc.
And, if you cannot hear the sound around you
clearly, it may cause an accident.
Do



Surprised by sudden vibrate ringtone
(vibration) or ringtone, it may cause harmful
e󱐯ect on heart.

14

Do



󱐯
The product's signals may a󱐯ect the
performance of electronic medical equipment.
Do




Touching broken or exposed part may cause
burns, injuries, electric shocks, etc.
Do



The leaked uid may catch re and may cause
ignition or explosion, etc.
Do


The battery may ignite, explode, generate
heat or leak and may result in re, burns,
injuries, etc.
Caution
Dont



May cause injuries, etc.
Dont




May cause eyes or skin problems, etc.
If the substance gets into your eyes or mouth,
etc. or comes into contact with your skin or
clothes, rinse with clean water immediately.
And if it gets into your eyes or mouth, etc.,
rinse with clean water and seek medical care
immediately.

15
Notes…on…Usage
Dont
Do…not…dispose…with…regular…trash.
May cause re, burns, injuries, etc.
Environmental damage may also be caused.
If the product becomes no longer needed,
bring it to an outlet such as the au Shop or
follow the instructions given by the collecting
municipalities.
Dont
If…the…internal…battery…leaks…out,…do…not…make…
the…substance…contact…with…your…skin…of…face…
or…hands,…clothes,…etc.
May cause eyes or skin problems, etc.
If the substance gets into your eyes or mouth,
etc. or comes into contact with your skin or
clothes, rinse with clean water immediately.
And if it gets into your eyes or mouth, etc.,
rinse with clean water and seek medical care
immediately.
Dont
When…removing…an…au…IC…card,…be…careful…of…
the…nib…of…the…SIM…card…removal…tool…(sample)…
as…it…may…damage…a…part…of…your…body…such…
as…ngers.
Touching the nib of the SIM card removal tool
(sample) may cause injuries, etc.
Do
To…use…the…product…in…car,…check…with…
automobile…manufacturer…or…dealer…to…
determine…how…the…product…is…a󱐯ected…by…
radio…waves…before…using.
In some vehicle models, the product's signals
may cause the vehicle's electronic equipment
to malfunction. In that case, stop using the
product immediately.
Do
If…you…develop…skin…problems,…stop…using…the…
product…immediately,…and…see…a…doctor.…
The product can give some users skin
problems such as itching, allergic reactions or
rashes, etc.
For parts materials uP.27 "Material List"

16

Do







Adhesion of such fragments may cause
injuries, etc.
Do



Watching the display in the dark or watching
too close may cause diminished eyesight,
etc.
 
Warning
Dont


May cause re, burns or electric shocks, etc.
Dont




May cause re, burns or electric shocks, etc.
Dont



May cause electric shocks, etc.
Dont




May cause re, burns or electric shocks, etc.
Dont



May cause re, burns or electric shocks, etc.

17

Dont




May cause re, burns or electric shocks, etc.
Dont




May cause ignite, heat or electric shocks, etc.
Dont



May cause re, burns, injuries or electric
shocks, etc.
Dont




May cause re, burns, injuries or electric
shocks, etc.
Nowethands




May cause re, burns or electric shocks, etc.
Do





If incorrect power source and voltage is used,
this may cause re, burns or electric shocks,
etc.
AC adapter : 100V AC (Connect to the AC
outlet for internal household use)
AC adapter for global use : Between 100V AC
and 240V AC (Connect to an AC outlet for
internal household use)
DC adapter : 12V, 24V DC (specic for
negative ground vehicle)

18

Do



If the fuse other than those specied are
used, this may result in re, burns, or electric
shocks, etc. Conrm specied the fuse via
individual user's manuals.
Do
󱐯

If the product is used with dust adhering to
it, this may result in re, burns, or electric
shocks, etc.
Do




If not rmly inserted, this may result in re,
burns, or electric shocks, etc.
Do






If the specied charging equipment (sold
separately) cord is pulled on, this may result
in scratches the cord, re, burns, or electric
shocks, etc.
Do





The product's signals may a󱐯ect the
performance of electronic medical equipment.