Samsung GALAXY S5 Operating manual

Important Information
for the Samsung Galaxy S® 5
Important Health, Safety, and Warranty Information – page 2
General Terms and Conditions of Service – page 20
Important Message from Sprint – page 55

2 Important Health, Safety and Warranty Information
Important Health,
Safety and Warranty
Information
Important information about your device
can be accessed in writing on the mobile
device, or at www.samsung.com.
Read this information before using your
mobile device.
Warranty Information
Samsung Limited Warranty - This product
is covered under the applicable Samsung
Limited Warranty. Full written terms and
detailed information about the warranty
and obtaining service are available:
• On the device, tap Settings > About
device > Legal information > Samsung
legal > Warranty
• Online at:
English: www.samsung.com/us/Legal/
Phone_HSGuide
Spanish: www.samsung.com/us/Legal/
Phone_HSGuide_SP

2 Important Health, Safety and Warranty Information Important Health, Safety and Warranty Information 3
End User License Agreement
for Software
The End User License Agreement (EULA) for
this device is available:
• On the device, tap Settings > About
device > Legal information > Samsung
legal > End User License Agreement
• Online at www.samsung.com/us/Legal/
SamsungLegal-EULA2
Health and Safety Information
The complete Health and Safety document
is available:
• On the device, tap Settings > About
device > Legal information > Samsung
legal > Health and Safety
• Online at:
English: www.samsung.com/us/Legal/
Phone_HSGuide
Spanish: www.samsung.com/us/Legal/
Phone_HSGuide_SP

4 Important Health, Safety and Warranty Information
Warning! This product contains
chemicals known to the State
of California to cause cancer
and reproductive toxicity. For
more information, please call
1-800-SAMSUNG (726-7864).
Intellectual Property
All Intellectual Property, as deined below,
owned by or which is otherwise the
property of Samsung or its respective
suppliers relating to the SAMSUNG Phone,
including but not limited to, accessories,
parts, or software relating there to (the
“Phone System”), is proprietary to Samsung
and protected under federal laws, state
laws, and international treaty provisions.
Intellectual Property includes, but is
not limited to, inventions (patentable or
unpatentable), patents, trade secrets,
copyrights, software, computer programs,
and related documentation and other
works of authorship. You may not infringe
or otherwise violate the rights secured by
the Intellectual Property. Moreover, you
agree that you will not (and will not attempt
to) modify, prepare derivative works of,
reverse engineer, decompile, disassemble,
or otherwise attempt to create source code
from the software. No title to or ownership
in the Intellectual Property is transferred to
you. All applicable rights of the Intellectual
Property shall remain with SAMSUNG and
its suppliers.
Open Source Software
Some software components of this product
incorporate source code covered under
GNU General Public License (GPL), GNU
Lesser General Public License (LGPL),
OpenSSL License, BSD License and other
open source licenses. To obtain the source

4 Important Health, Safety and Warranty Information Important Health, Safety and Warranty Information 5
code covered under the open source
licenses, please visit:
http://opensource.samsung.com.
Disclaimer of Warranties; Exclusion of
Liability
EXCEPT AS SET FORTH IN THE EXPRESS
WARRANTY CONTAINED ON THE
WARRANTY PAGE ENCLOSED WITH THE
PRODUCT, THE PURCHASER TAKES THE
PRODUCT "AS IS", AND SAMSUNG MAKES
NO EXPRESS OR IMPLIED WARRANTY OF
ANY KIND WHATSOEVER WITH RESPECT
TO THE PRODUCT, INCLUDING BUT NOT
LIMITED TO THE MERCHANTABILITY OF
THE PRODUCT OR ITS FITNESS FOR ANY
PARTICULAR PURPOSE OR USE; THE
DESIGN, CONDITION OR QUALITY OF
THE PRODUCT; THE PERFORMANCE OF
THE PRODUCT; THE WORKMANSHIP OF
THE PRODUCT OR THE COMPONENTS
CONTAINED THEREIN; OR COMPLIANCE OF
THE PRODUCT WITH THE REQUIREMENTS
OF ANY LAW, RULE, SPECIFICATION
OR CONTRACT PERTAINING THERETO.
NOTHING CONTAINED IN THE INSTRUCTION
MANUAL SHALL BE CONSTRUED TO CREATE
AN EXPRESS OR IMPLIED WARRANTY OF
ANY KIND WHATSOEVER WITH RESPECT
TO THE PRODUCT. IN ADDITION, SAMSUNG
SHALL NOT BE LIABLE FOR ANY DAMAGES
OF ANY KIND RESULTING FROM THE
PURCHASE OR USE OF THE PRODUCT
OR ARISING FROM THE BREACH OF
THE EXPRESS WARRANTY, INCLUDING
INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES, OR LOSS OF ANTICIPATED
PROFITS OR BENEFITS.

6 Important Health, Safety and Warranty Information
Modiication of Software
SAMSUNG IS NOT LIABLE FOR
PERFORMANCE ISSUES OR
INCOMPATIBILITIES CAUSED BY YOUR
EDITING OF REGISTRY SETTINGS, OR YOUR
MODIFICATION OF OPERATING SYSTEM
SOFTWARE.
USING CUSTOM OPERATING SYSTEM
SOFTWARE MAY CAUSE YOUR DEVICE AND
APPLICATIONS TO WORK IMPROPERLY.
YOUR CARRIER MAY NOT PERMIT USERS TO
DOWNLOAD CERTAIN SOFTWARE, SUCH AS
CUSTOM OS.
SSAFE™ (Samsung For Enterprise)
SAFE™: “SAFE™” (Samsung For Enterprise)
is a mark for a Samsung device which
has been tested against Samsung’s
own internal criteria for interoperability
with certain third party security-related
solutions for MDM and VPN. The testing
includes ield testing with local network
connection and menu tree testing which
tests functionality of the solutions in
conjunction with the Samsung device.
During the testing, the device is tested with
the security solutions to see if the solutions
work with the device as described by the
third party security solution providers. The
testing, for example, includes ield testing
with local network connection and menu
tree testing which tests functionality of the
solutions in conjunction with the Samsung
device. For more information about
Samsung’s SAFE™ program, please refer to
www.samsung.com/us/safe.
Disclaimer of Warranties: EXCEPT AS
OTHERWISE PROVIDED IN THEIR STANDARD
END USER LICENSE AND WARRANTY, TO
THE FULL EXTENT PERMITTED BY LAW
SAMSUNG ELECTRONICS CO., LTD.,
SAMSUNG ELECTRONICS AMERICA, INC.,

6 Important Health, Safety and Warranty Information Important Health, Safety and Warranty Information 7
AND THEIR AFFILIATES (COLLECTIVELY
REFERRED TO HEREIN AS THE “SAMSUNG
ENTITIES”) EXPRESSLY DISCLAIM ANY
AND ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY WARRANTY
OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, INTEROPERABILITY
OR NON-INFRINGEMENT, WITH RESPECT
TO INFORMATION TECHNOLOGY
SECURITY PROTECTION, SAFE™ DEVICES
AND APPLICATIONS TESTED WITH SAFE™
DEVICES. IN NO EVENT SHALL THE
SAMSUNG ENTITIES BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, PUNITIVE,
OR CONSEQUENTIAL DAMAGES OF ANY
KIND WHATSOEVER WITH RESPECT TO
INFORMATION TECHNOLOGY SECURITY
PROTECTION, SAFE™ DEVICES OR
APPLICATIONS TESTED WITH SAFE™
DEVICES. In addition, information
technology security protection will be
affected by features or functionality
associated with, among other things the
e-mail platform, master data management,
and virtual private network solutions
selected by the software provider, solution
provider or user. Choice of an e-mail,
master data management, and virtual
private network solution is at the sole
discretion of the software provider, solution
provider or user and any associated
effect on information technology security
protection is solely the responsibility of
the software provider, solution provider
or user. For complete statement of limited
warranty, please refer to www.samsung.
com/us/safe, available on the web and
where Samsung smartphones and mobile
devices are sold. [010115]

8 Important Health, Safety and Warranty Information
Samsung Electronics America (SEA), Inc
Address:
85 Challenger Road
Ridgeield Park, New Jersey 07660
Phone: 1-800-SAMSUNG (726-7864)
Internet Address:
www.samsung.com
©2015 Samsung Electronics America,
Inc. Samsung is a registered trademark of
Samsung Electronics Co., Ltd.
Do you have questions about your
Samsung Mobile Device?
For 24 hour information and assistance, we
offer a new FAQ/ARS System (Automated
Response System) at:
www.samsung.com/us/support
This section outlines the safety precautions
associated with using your phone. The
terms “mobile device” or “cell phone” are
used in this section to refer to your phone.
Read this information before using your
mobile device.
This device is capable of operating in Wi-Fi™
mode in the 2.4 and 5 GHz bands. The FCC
requires that devices operating within 5.15-
5.25 GHz may only be used indoors, not
outside, in order to avoid interference with
Mobile Satellite Services (MSS). Therefore,
this device is restricted from being used
outdoors when operating in frequencies
between 5.15-5.25 GHz.

8 Important Health, Safety and Warranty Information Important Health, Safety and Warranty Information 9
Speciic Absorption Rate (SAR)
Certiication Information
Your wireless device is a radio transmitter
and receiver. It is designed and
manufactured not to exceed the exposure
limits for Radio Frequency (RF) energy
set by the Federal Communications
Commission (FCC) of the U.S. Government.
These FCC RF exposure limits are derived
from the recommendations of two expert
organizations: the National Council on
Radiation Protection and Measurement
(NCRP) and the Institute of Electrical and
Electronics Engineers (IEEE). In both cases,
the recommendations were developed by
scientiic and engineering experts drawn
from industry, government, and academia
after extensive reviews of the scientiic
literature related to the biological effects of
RF energy.
The RF exposure limit set by the FCC for
wireless mobile phones employs a unit
of measurement known as the Speciic
Absorption Rate (SAR). The SAR is a
measure of the rate of absorption of RF
energy by the human body expressed in
units of watts per kilogram (W/kg). The FCC
requires wireless phones to comply
with a safety limit of 1.6 watts per
kilogram (1.6 W/kg).
The FCC SAR limit incorporates a
substantial margin of safety to give
additional protection to the public
and to account for any variations in
measurements.
SAR tests are conducted using standard
operating positions accepted by the FCC
with the phone transmitting at its highest
certiied power level in all tested frequency
bands. Although the SAR is determined at
the highest certiied power level, the actual

10 Important Health, Safety and Warranty Information
SAR level of the phone while operating can
be well below the maximum reported value.
This is because the phone is designed to
operate at multiple power levels so as to
use only the power required to reach the
network. In general, the closer you are to a
wireless base station antenna, the lower the
power output of the device.
Before a new model device is available for
sale to the public, it must be tested and
certiied to the FCC that it does not exceed
the SAR limit established by the FCC. Tests
for each model phone are performed in
positions and locations (e.g. at the ear and
worn on the body) as required by the FCC.
For body-worn operation, this device has
been tested and meets FCC RF exposure
guidelines when used with an accessory
that contains no metal and that positions
the mobile device a minimum of 1.5 cm
from the body. Use of other accessories
may not ensure compliance with FCC RF
exposure guidelines. The FCC has granted
an Equipment Authorization for this
mobile device with all reported SAR levels
evaluated as in compliance with the FCC RF
exposure guidelines.
The maximum SAR values for this model
phone as reported to the FCC are:
Simultaneous Transmission Head:
1.20 W/Kg
Simultaneous Transmission Body-worn:
1.37 W/Kg
The SAR information for this device can also
be found on Samsung’s website:
www.samsung.com/sar.
SAR information on this and other mobile
devices can be accessed online on the
FCC’s website through http://transition.
fcc.gov/oet/rfsafety/sar.html. To ind
information that pertains to a particular

10 Important Health, Safety and Warranty Information Important Health, Safety and Warranty Information 11
model, this site uses the device FCC
ID number which is usually printed
somewhere on the case of the device.
Sometimes it may be necessary to remove
the battery pack to ind the number. Once
you have the FCC ID number for a particular
device, follow the instructions on the
website and it should provide values for
typical or maximum SAR for a particular
phone. Additional SAR information can also
be obtained at
www.fcc.gov/encyclopedia/speciic-
absorption-rate-sar-cellular-telephones.
FCC Part 15 Information to User
Pursuant to part 15.21 of the FCC Rules,
you are cautioned that changes or
modiications not expressly approved
by Samsung could void your authority to
operate the device.
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference, and (2)
this device must accept any interference
received, including interference that may
cause undesired operation.
Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation. This equipment generates,
uses and can radiate radio frequency
energy and, if not installed and used in
accordance with the instructions,
may cause harmful interference to
radio communications.

12 Important Health, Safety and Warranty Information Important Health, Safety and Warranty Information 13
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct the
interference by one or more of the
following measures:
▪Reorient or relocate the receiving
antenna.
▪Increase the separation between the
equipment and receiver.
▪Connect the equipment into an outlet
on a circuit different from that to
which the receiver is connected.
▪Consult the dealer or an experienced
radio/TV technician for help.
Commercial Mobile Alerting System
(CMAS)
This device is designed to receive wireless
emergency alerts from the Commercial
Mobile Alerting System ("CMAS"; which may
also be known as the Personal Localized
Alerting Network ("PLAN")). If your wireless
provider has chosen to participate in
CMAS/PLAN, alerts are available while in
the provider's coverage area. If you travel
outside your provider's coverage area,
wireless emergency alerts may not be
available. For more information, please
contact your wireless provider.

12 Important Health, Safety and Warranty Information Important Health, Safety and Warranty Information 13
GPS & AGPS
Certain Samsung mobile devices can use a
Global Positioning System (GPS) signal for
location-based applications. A GPS uses
satellites controlled by the U.S. Government
that are subject to changes implemented
in accordance with the Department of
Defense policy and the 2008 Federal
Radio navigation Plan (FRP). Changes may
affect the performance of location-based
technology on your mobile device.
Certain Samsung mobile devices can
also use an Assisted Global Positioning
System (AGPS), which obtains information
from the cellular network to improve GPS
performance. AGPS uses your wireless
service provider's network and therefore
airtime, data charges, and/or additional
charges may apply in accordance with your
service plan. Contact your wireless service
provider for details.
Your Location
Location-based information includes
information that can be used to determine
the approximate location of a mobile
device. Mobile devices which are
connected to a wireless network transmit
location-based information. Additionally, if
you use applications that require location-
based information (e.g. driving directions),
such applications transmit location-
based information. The location-based
information may be shared with third-
parties, including your wireless service
provider, applications providers, Samsung,
and other third-parties providing services.

14 Important Health, Safety and Warranty Information
Use of AGPS in Emergency Calls
When you make an emergency call,
the cellular network may activate AGPS
technology in your mobile device to tell the
emergency responders your approximate
location.
AGPS has limitations and might not work in
your area. Therefore:
• Always tell the emergency responder
your location to the best of your ability;
and
• Remain on the mobile device for as long
as the emergency responder instructs
you.
Navigation
Maps, directions, and other navigation-
data, including data relating to your
current location, may contain inaccurate
or incomplete data, and circumstances
can and do change over time. In some
areas, complete information may not be
available. Therefore, you should always
visually conirm that the navigational
instructions are consistent with what
you see before following them. All users
should pay attention to road conditions,
closures, trafic, and all other factors that
may impact safe driving or walking. Always
obey posted road signs.

14 Important Health, Safety and Warranty Information Important Health, Safety and Warranty Information 15
Emergency Calls
This mobile device, like any wireless mobile
device, operates using radio signals,
wireless and landline networks, as well as
user-programmed functions, which cannot
guarantee connection in all conditions,
areas, or circumstances.
Therefore, you should never rely solely on
any wireless mobile device for essential
communications (medical emergencies,
for example). Before traveling in remote or
underdeveloped areas, plan an alternate
method of contacting emergency services
personnel. Remember, to make or receive
any calls, the mobile device must be
switched on and in a service area with
adequate signal strength.
Emergency calls may not be possible on all
wireless mobile device networks or when
certain network services and/or mobile
device features are in use. Check with local
service providers. If certain features are in
use (call blocking, for example), you may
irst need to deactivate those features
before you can make an emergency
call. Consult your User Manual and your
local cellular service provider. When
making an emergency call, remember
to give all the necessary information as
accurately as possible. Remember that
your mobile device may be the only means
of communication at the scene of an
accident; do not cut off the call until given
permission to do so.

16 Important Health, Safety and Warranty Information
To make an emergency call:
1. If the mobile device is not on, switch
it on.
2. Open your phone dialer.
3. Enter the emergency number for your
present location (for example, 911 or
other oicial emergency number),
then tap Call/Send. Emergency
numbers vary by location.
FCC Hearing Aid Compatibility (HAC)
Regulations for Wireless Devices
The U.S. Federal Communications
Commission (FCC) has established
requirements for digital wireless mobile
devices to be compatible with hearing aids
and other assistive hearing devices.
When individuals employing some assistive
hearing devices (hearing aids and cochlear
implants) use wireless mobile devices,
they may detect a buzzing, humming,
or whining noise. Some hearing devices
are more immune than others to this
interference noise, and mobile devices
also vary in the amount of interference they
generate.
The wireless telephone industry has
developed a rating system for wireless
mobile devices to assist hearing device
users ind mobile devices that may be
compatible with their hearing devices. Not
all mobile devices have been rated. Mobile
devices that are rated have the rating on
their box or a label located on the box.
The ratings are not guarantees. Results
will vary depending on the user's hearing
device and hearing loss. If your hearing
device happens to be vulnerable to
interference, you may not be able to use a
rated mobile device successfully. Trying
out the mobile device with your hearing

16 Important Health, Safety and Warranty Information Important Health, Safety and Warranty Information 17
device is the best way to evaluate it for your
personal needs.
M-Ratings: Wireless mobile devices rated
M3 or M4 meet FCC requirements and
are likely to generate less interference to
hearing devices than mobile devices that
are not labeled. M4 is the better/higher of
the two ratings. M-ratings refer to enabling
acoustic coupling with hearing aids that do
not operate in telecoil mode.
T-Ratings: Mobile devices rated T3 or T4
meet FCC requirements and are likely
to generate less interference to hearing
devices than mobile devices that are not
labeled. T4 is the better/higher of the two
ratings. T-ratings refer to enabling inductive
coupling with hearing aids operating in
telecoil mode.
Hearing devices may also be rated. Your
hearing aid manufacturer or hearing health
professional may help you ind this rating.
Higher ratings mean that the hearing
device is relatively immune to interference
noise.
Under the current industry standard,
American National Standards Institute
(ANSI) C63.19, the hearing aid and wireless
mobile device rating values are added
together to indicate how usable they are
together. For example, if a hearing aid
meets the M2 level rating and the wireless
mobile device meets the M3 level rating,
the sum of the two values equals M5.
Under the standard, this should provide
the hearing aid user with normal use while
using the hearing aid with the particular
wireless mobile device. A sum of 6 or more
would indicate excellent performance.

18 Important Health, Safety and Warranty Information
However, these are not guarantees that
all users will be satisied. T ratings work
similarly.
M3 + M2 =
5
T3 + T2 = 5
The HAC rating and measurement
procedure are described in the American
National Standards Institute (ANSI) C63.19
standard.
HAC for Newer Technologies
This phone has been tested and rated
for use with hearing aids for some of the
wireless technologies that it uses. However,
there may be some newer wireless
technologies used in this phone that have
not been tested yet for use with hearing
aids.
It is important to try the different features
of this phone thoroughly and in different
locations, using your hearing aid or
cochlear implant, to determine if you
hear any interfering noise. Consult your
service provider or the manufacturer of
this phone for information on hearing aid
compatibility. If you have questions about

18 Important Health, Safety and Warranty Information Important Health, Safety and Warranty Information 19
return or exchange policies, consult your
service provider or phone retailer.
Caution! Some applications or prolonged
usage may increase device
temperature. Prolonged skin
contact with a device that is
hot to the touch may produce
skin discomfort or redness, or
low-temperature burns. If the
device feels hot to the touch,
discontinue use and close all
applications or turn off the device
until it cools. Always ensure
that the device has adequate
ventilation and air low. Covering
the device with bedding, your
body, thick clothing or any other
materials that signiicantly
affect air low may affect the
performance of the device and
poses a possible risk of ire or
explosion, which could lead to
serious bodily injuries or damage
to property.
Restricting Children's Access to Your
Mobile Device
Your mobile device is not a toy. Do not
allow children under the age of 3 to play
with it because they could hurt themselves
or others or damage the mobile device.
If parents choose to allow children 3 or
older to use the device, they should make
sure that there is adequate supervision of
children while using the mobile device to
guard against damage to the device and
use of services that may increase wireless
or other charges.
Parental control settings should be enabled
to ensure that children do not have access
to services or content not approved by
the parent. Routinely check this mobile
device to ensure that the device is working
properly and is safe for children to use.

v.7-1-13 General Terms and Conditions of Service 21
20 General Terms and Conditions of Service v.7-1-13
General Terms and
Conditions of Service
Please note that these terms may not be
the most current version. A current version
of the terms is available at our website at
sprint.com/termsandconditions or upon
request.
Para solicitar esta literatura en español, por
favor contactar a 1-800-777-4681 o visitar a
sprint.com/espanol.
Basic Deinitions
In this document: (1) “we,” “us,” “our,”
and “Sprint” mean Sprint Solutions,
Inc., as contracting agent on behalf of
the applicable Sprint afiliated entities
providing the products and Services; (2)
“you,” “your,” “customer,” and “user” mean
an account holder with us or any user of our
Devices or Services; (3) “Device” means any
phone, aircard, mobile broadband device,
any other device, accessory, or other
product that we provide you, we sell to you,
or is active on your account with us; and
(4) “Service” means Sprint-branded offers,
rate plans, options, wireless services, billing
services, applications, programs, products,
software, or Devices on your account with
us. “Service(s)” also includes any other
product or service that we offer or provide
to you that references these General Terms
and Conditions of Service (“Ts&Cs”).
The Service Agreement
These Ts&Cs are part of your service
agreement with us (the “Agreement”)
and constitute a contract under which
we provide you Services under terms