Basics
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Do the following when the device heats up:
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Keep the device updated with the latest software.
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Conflicts between running apps may cause the device to heat up. Restart the device.
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Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
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Close apps that increase battery consumption or that run in the background when
not in use.
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Delete unnecessary files or unused apps.
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Decrease the screen brightness.
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If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
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If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
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If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
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Do not store your device in very cold or very hot temperatures.
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Do not expose your device to direct sunlight for extended periods.
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Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
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Do not place the device in any areas that may overheat, such as on an electric heating
mat.
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Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
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Never use a damaged charger or battery.
