Samsung SNOW-AAE User manual

User Manual
© Samsung
Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.
SNOW-AAE (SBB-SNOWAAE/**, SBB-SNOWAAEX**)
The colour and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect
(i.e., where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.

Table of contents
Before Using the Product
Safety Precautions 4
Safety symbols 4
Electricity and Safety 5
Installation 6
Operation 6
Cleaning 8
Preparations
Checking the Components 9
Parts 10
Front Side 10
Reverse Side 11
Interface Gender Card (I/G Card) 12
BRIDGE BOX 13
Remote Control 14
Prior to Installation 16
Precautions for installation 16
Installing S-Box on Rack Case 16
2
Multiple Display Control
Cable Connection 25
RS232C Cable 25
LAN Cable 26
Connection 28
Control Codes 30
Using LED Signage Manager 33
Installing / Uninstalling the software 33
Player feature
Player 34
Viewing content 34
When content is running 35
Available menu 35
File Formats Compatible with Player 36
Schedule 41
URL Launcher 42
URL Launcher Settings 43
Clone Product 44
Connecting and using devices
Before Connecting 17
Pre-connection Checkpoints 17
Connecting to a PC 17
Connection Using an HDMI Cable 17
Connection Using an HDMI-DVI Cable 18
Connection Using an DP Cable 18
Connecting to a Video Device 19
Connection Using an HDMI-DVI Cable 19
Connection Using an HDMI Cable 19
Connecting the LAN Cable 20
Connecting a Optical Cable 20
Changing the Input source 21
Source 21
Web Browser 22
Samsung Workspace 24
Multi View 24

Table of contents
3
Specifications
General 82
Preset Timing Modes 83
Appendix
Responsibility for the Pay Service (Cost to
Customers) 86
Not a product defect 86
A Product damage caused by customer's
fault 86
Others 86
Licence 87
WEEE 88
Correct Disposal of This Product (Waste
Electrical & Electronic Equipment) 88
Correct disposal of batteries in this product 88
Menu
Picture 52
OnScreen Display 57
Network 58
Network Settings (Wired) 59
Network Settings (Wireless) 61
Use WPS 63
System 65
Support 76
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Centre 77
Testing the Product 77
Checking the Resolution and Frequency 77
Check the followings. 78
ID Settings 45
Device ID 45
PC Connection Cable 45
Video Wall 46
Video Wall 46
Horizontal x Vertical 46
Screen Position 47
Format 47
Network Status 48
On/Off Timer 49
On Timer 49
Off Timer 50
Holiday Management 50
Ticker 51

4
Before Using the Product
Chapter 01
Safety Precautions
The following safety instructions are to ensure your personal safety and prevent property
damage. Please read the following to ensure the proper use of the product.
Safety symbols
Symbol Name Meaning
Warning A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions
are not followed.
Prohibition Do NOT attempt.
Instruction Follow directions.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high
voltage is present inside. It is
dangerous to make any kind of
contact with any internal part of this
product.
AC voltage: Rated voltage marked
with this symbol is AC voltage.
This symbol indicates that this
product has included important
literature concerning operation and
maintenance.
DC voltage: Rated voltage marked
with this symbol is DC voltage.
Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required. If this
symbol is not present on a product
with a mains lead, the product
MUST have a reliable connection to
protective earth (ground).
Caution. Consult instructions for use:
This symbol instructs the user to
consult the user manual for further
safety related information.

5
Electricity and Safety
"The following images are for reference only. Real-life situations may differ from what is
shown in the images.
Warning
Do not touch the power plug with wet hands.
Otherwise, an electric shock may result.
Do not bend or pull the power cable with force. Be careful not to
leave the power cable under a heavy object.
Product failure, an electric shock or fire may result from a damaged
cable.
Do not connect multiple products to a single power socket.
Overheated power sockets may cause a fire.
Insert the power plug all the way in so it is not loose.
An unsecure connection may cause a fire.
Clean any dust around the pins of the power plug or the power socket with a dry cloth.
A fire may result.
Connect the power plug to a grounded power socket. (Except for devices that do not
provide grounding)
An electric shock or injury may result.
Do not use a damaged power plug or a loose power socket.
An electric shock or fire may result.
Caution
Hold the plug when disconnecting the power cable from the power
socket.
An electric shock or fire may result.
When connecting the power plug to the port, be sure to connect it
completely.
If the power plug is not completely connected to the port, the plug
may be unexpectedly disconnected, or there is a risk of overheating
due to overcurrent, leading to safety accidents.
Only use the power cable provided with your product by Samsung. Do not use the
power cable with other products.
An electric shock or fire may result.
Keep the power socket where the power cord is connected unobstructed.
When a problem occurs with the product, the power cord must be unplugged to
completely cut off power to the product. The power is not completely cut off by using
only the Power button on the body of the product.
Do not disconnect the power cable while the product is being used.
The product may become damaged by an electric shock.

6
Installation
Warning
Before moving the product, turn off the power switch and disconnect the power cable
and all other connected cables.
Damage to the cable may cause a fire or electric shock.
When installing the product, keep it at a distance from the wall so that it is well
ventilated.
An increased internal temperature may cause a fire.
If the product is installed in an unusual location, the surrounding environment may
cause a serious quality problem. Therefore, be sure to contact Samsung Customer
Service Centre before installation.
(Places where many fine dusts are generated, places where chemicals are used,
places with too high or low temperatures, places with a lot of moisture orwater,
transportation equipment such as vehicles, airports and stations used continuously
for a long time, and more)
Do not install the product in a poorlyventilated space such as bookcase or closet.
An increased internal temperature may cause a fire.
Keep the plastic packaging out of the reach of children.
Children's misuse of the plastic packaging may cause suffocation.
Do not install the power cable (DC power supply) and the product near head sources.
(Candles, mosquito repellents, cigarettes, sprays, heating devices, places exposed to
direct sunlight, and more)
Operation
Warning
If the product generates a strange noise, a burning smell, or smoke, unplug the power
plug immediately and contact your Samsung Customer Service Centre.
An electric shock or fire may result.
If a gas leakage is found, do not touch the product or the power plug, and ventilate the
room immediately.
Sparks can cause an explosion or fire.
Keep the remote control batteries and the small accessories out of the reach of
children. Ensure children do not swallow any of them.
If children have had the battery in their mouths, consult your doctor immediately.
If the product is dropped or its appearance is damaged, turn off the power switch and
disconnect the power cord. Then contact Samsung Customer Service Centre.
Continued use can result in an electric shock or a fire.
Do not move the product by pulling the power cord or any cable.
Product failure, an electric shock or fire may result from a damaged cable.
Ensure the vents are not blocked by tablecloths or curtains.
An increased internal temperature may cause a fire.
Do not apply an impact to the product.
The screen display may be damaged.
An electric shock or fire may result.
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn
easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).
If foreign substances enter the product, be sure to power off the product and
disconnect the power cord. Then contact Samsung Customer Service Centre.
Product failure, an electric shock or fire may result.

7
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on
top of the product.
If foreign substances such as water enter the product, be sure to disconnect the
power cord. Then contact Samsung Customer Service Centre.
Product failure, an electric shock or fire may result.
During a lightning or thunderstorm, power off the product and disconnect the power
cord.
An electric shock or fire may result.
While the power plug is plugged into a power socket, do not insert a chopstick or
other conductor into a remaining power socket. Also, after disconnecting the power
plug from the power socket, do not touch the pins of the plug immediately.
Otherwise, an electric shock may result.
There is a high voltage inside the product. Never disassemble, repair or modify the
product yourself.
Contact Samsung Customer Service Centre for repairs.
An electric shock or fire may result.
Do not use humidifiers or stoves around the product.
An electric shock or fire may result.
Caution
Insert each battery so that its polarity (+, –) is correct.
If the polarity is not correct, the battery may rupture or the internal fluid may leak,
causing contamination and damage to the surroundings, fire, or personal injury.
When you do not use the product for a long time due to vacation or other reason,
disconnect the power cord from the power socket.
Dust accumulation combined with heat can cause a fire, electric shock or electric
leakage.
The batteries (and rechargeable batteries) are not ordinary refuse and must be
returned for recycling purposes. The customer is responsible for returning the used or
rechargeable batteries for recycling.
The customer can return used or rechargeable batteries to a nearby public recycling
centre or to a store selling the same type of the battery or rechargeable battery.
Do not use or keep combustible spray or an inflammable substance near the product.
An explosion or fire may result.
Do not place heavy objects on the product.
Product failure or personal injury may result.
Use only the specified standardised batteries, and do not use a new battery and a
used battery at the same time.
Otherwise, the batteries may be damaged or cause fire, personal injury or damage due
to a leakage of the internal liquid.
Do not lift or move the product when it is in operation.

8
Cleaning
Warning
Do not spray water or cleaner directly on the product.
The product’s surface may be damaged, or the markings may be erased.
An electric shock or fire may result.
Caution
When cleaning, be sure to disconnect the power plug and wipe gently with a soft and
dry cloth such as superfine fibers or cotton flannels to prevent scratches.
The product's surface may be damaged, or the markings may be erased.
Only use a soft cloth (e.g. microfiber, flannel) on the surface of the product to avoid
scratches.
The product's surface or the screen display can be easily scratched with foreign
substances.
Do not apply chemicals containing alcohol, solvent, or surfactant such as wax,
benzene, thinner, pesticide, air freshener, lubricant, or cleaner to the product.
The product's exterior may be discoloured or cracked, the surface of the panel may be
peeled off, or the markings may be erased.

9
Preparations
Chapter 02
"Contact the vendor where you
purchased the product if any
components are missing.
"The appearance of the components
may differfrom the images shown.
"The RS232C adapter can be used to
connect using the D-SUB(9-pin) to
Stereo type RS232C cable.
"To support resolutions higherthant
the standard resolution (over4K ~
8K), purchase an additional package
sold separately from the retailer.
One separately sold package
consists of I/G cards x 2, Module RX x
2, Module TX and OCM cable x 4. The
included components are subject to
change.
Checking the Components
Simple User Guide
Warranty card
(Not available in some
locations)
Power cord
Batteries (AAA x 2)
(Not available in some
locations)
Remote Control
RS232C adapter AC/DC adapter OCM cable x 4 Sensor Module RX x 2
Bluetooth/Wi-Fi module Bluetooth/Wi-Fi module
cable
Rack case mounting bracket
x 2 Screw (M4 x L8) x 4 Screw (M5 x L12) x 4
GUIDE CUSHION x 2
(Supported model: SBB-
SNOWAAE/**)
USB Type-C cable x 2 Module TX

10
Parts
Front Side
"The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
Parts Description
SERVICE
Dedicated to service technicians.
"This port is for servicing only and has no user function. Do not connect a cable to this port.
«
Turn the product on or off.
USB (5V 0.5A) Connect to a USB memory device.
Front Info LCD
Check the product status and change the setting by using the Jog key.

11
Reverse Side
"The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
Parts Description
DC 24V Connects to the AC/DC adapter.
RS232C Used for service purposes.
Connects to a audio device using the optical(digital) cable.
HDMI Connects to a source device using a HDMI cable or HDMI-DVI cable.
DP Connects to a PC using a DP cable.
HDBT Connects to the HDBT IN port on the BRIDGE BOX using a LAN cable.
LAN Connect to a network using the LAN cable. (10/100 Mbps)
ONE CONNECT
(Group 1, Group 2, Group 3,
Group 4, Group 5, Group 6,
Group 7, Group 8)
Connects to a cabinet using an LC fiber cable.

12
Interface Gender Card (I/G Card)
"The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
Parts Description
DATA (Reverse) Connects to the DATA port on the last cabinet using an OCM cable.
DATA (Forward) Connects to the DATA port on the first cabinet using an OCM cable.
BLUETOOTH / WI-FI Connects to the Bluetooth/Wi-Fi module using the Bluetooth/Wi-Fi module cable.
ECO SENSOR
Connects an external ambient light sensor to the ECO SENSOR port.
Automatically recognises the ambient brightness and adjusts the brightness of the cabinet connected to the I/G card.
To turn off this function, set Eco Sensor to Off at SystemEco Solution.
"Only one external ambient light sensor is provided. The external ambient light sensor operates with only one of
multiple I/G cards.
Even if multiple I/G cards are connected, external ambient light sensor operates with only the one I/G card connected
at the top.
"After connecting to or disconnecting from the ECO SENSOR port on the I/G card, reboot S-Box.
"Note that the cabinet may be subject to shadows or light interferences depending on the installation position.
"The external ambient light sensor is marked with the label on the sensor cable.
ONE CONNECT
Use to connect the optical cable with the ONE CONNECT (Group 1, Group 2, Group 3, Group 4, Group 5, Group 6, Group 7,
Group 8) port after connecting the optical RX module for the I/G card.
"See “Connecting a Optical Cable” in “Connecting and using devices”
"The optical cable is not provided.

13
BRIDGE BOX
"The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
Parts Description
BLUETOOTH / WI-FI Connects to the Bluetooth/Wi-Fi module using the Bluetooth/Wi-Fi module cable.
Connects to the BLUETOOTH / WI-FI port on the first cabinet using the enclosed 24 Pin System Cable.
HDBT IN Connects to the HDBT port on the S-Box by using a LAN cable.

14
"Remote control button functions
may differ for different products.
"Press a button on the remote control
pointing at the sensor of the IR
cable to perform the corresponding
function.
"Use the remote control within 7m to
10 m from the sensor on the product
at an angle of 30° from the left and
right.
Remote Control
"Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.
"A button without a description in the image below is not supported on the product.
"The FREEZE function is only available for Source.
Power off the product.
Number buttons
Use to enter a PIN, enter a Date, etc.
Turns off the screen only. To turn the screen
back on, press it again.
A shortcut button to Home screen (MagicInfo
or URL Launcher).
Display or hide the onscreen display menu, or
return to the previous menu.
Power on the product.
Stop the screen.
Change the input source.

15
Display information about the MagicInfo
mode.
Move to the upper, lower, left or right menu,
or adjust an option's setting.
Confirm a menu selection.
Exit the current menu.
C: Manually select a connected input source
from HDMI 1 ~ HDMI 4.
D: Manually select a connected input source
from DisplayPort.
POWER ON / POWER OFF
Turn on or off the Smart Signage device.
SOURCE
View or select an external device connected to
the Smart Signage device.
Return to the previous menu.
Used during content playback.
Quickly select frequently used functions by
pressing it while a content is playing.
"Remote control button functions
may differ for different products.
"Remove batteries when the remote
control is not to be used for an
extended period of time.
To place batteries in the remote control (AAA x 2)

16
Prior to Installation
Precautions for installation
It is recommended that this device be installed in a 19-inch rack case, rather than under
general consumer environment conditions.
Make sure that the ambient temperature inside the rack does not exceed 35°C.
If installing more than one S-Box, ensure that there is a space of at least 1U (approximately
44.45 mm) between the S-Boxes to prevent the vent on top of each S-Box from being
blocked.
Make sure the vent faces upward. Do NOT install the device in portrait orientation or upside
down.
Make sure the vent on top is not blocked to prevent the device from overheating.
Exercise caution to ensure that no foreign material enters the vent on top of the device.
If installing the device close to a wall, make sure that there is a space of at least 10 mm
between the wall and the four sides of the device to ensure good ventilation.
Make sure that there is a space of at least 50 mm between the wall and the rear ports of
the device to gain access for connection of cables.
Air outlet
Installing S-Box on Rack Case
"The colour and shape of parts may differ from what is shown. Specifications are subject to
change without notice to improve quality.
1
Screw
(M4 x L8)
2
Screw
(M5 x L12)
1
Attach the brackets to both sides of the
S-Box main unit.
2
Fix the S-Box to the rack case.
"Use appropriate screws that are
compatible with the rack case size.

17
Connecting and using devices
Chapter 03
Before Connecting
Pre-connection Checkpoints
"Also refer to the user guide for the source device you want to connect with.
The number and location of ports available on the source device may vary.
"Do not connect the power cable until all connections are completed.
Connecting the power cable during connection may damage the product.
"Check the types of ports at the back of the product you want to connect.
Connecting to a PC
Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
A PC can be connected to the product in a variety of ways.
Select a connection method suitable for your PC.
Connection Using an HDMI Cable
"Connecting parts may differ in different products.
HDMI

18
Connection Using an HDMI-DVI Cable
"Connecting parts may differ in different products.
HDMI
Connection Using an DP Cable
"Connecting parts may differ in different products.
DP
Precautions for using DP
"To increase the standby power capacity, the product stops DP communication when it is
turned off or in power-saving mode.
If the product in dual monitor mode is turned off or goes into power-saving mode,
monitor setting changes may not be updated. As a result, screen output may not be
displayed properly.
In the occurrence of this issue, set Max. Power Saving to Off before using the product.
"Some graphics cards that are not compliant with the DP standard may prevent the
Windows Booting/Bios screen from being displayed when the product is in power-saving
mode. If this is the case, make sure to turn on the product first before turning on your
PC.
"Using a DP cable that is not VESA compliant may cause the product to function
improperly. Samsung shall not be held responsible for any issues from using a cable that
is not VESA compliant.
Make sure to use a DP cable that is VESA compliant.

19
Connecting to a Video Device
Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
You can connect a video device to the product using a cable.
"Press the SOURCE button on the remote control to change the source.
Connection Using an HDMI-DVI Cable
"Connecting parts may differ in different products.
HDMI
Connection Using an HDMI Cable
"Connecting parts may differ in different products.
Using an HDMI Cable or HDMI to DVI Cable
For better picture and audio quality, connect to a digital device using an HDMI cable.
If the product is connected to an external device that is compatible with an older HDMI
version, the product may not display screen colours properly. It may also display a blank
screen.
If such a problem occurs, ask the manufacturer of the external device about the HDMI
version and, if out of date, request an upgrade.
Be sure to use an HDMI cable with a thickness of 14 mm or less.
Be sure to purchase a certified HDMI cable. Otherwise, the picture may not display or a
connection error may occur.
A basic high-speed HDMI cable or one with ethernet is recommended.
This product does not support the ethernet function via HDMI.
HDMI

20
Connecting the LAN Cable
"Connecting parts may differ in different products.
LAN
Use a cable of CAT 6 (*STP type) or higher.
*STP: Shielded Twisted Pair
"Connect to a HUB or router that supports the DHCP function.
Connecting a Optical Cable
"Connecting parts may differ in different products.
ONE CONNECT
Use special caution to ensure that the connector is connected correctly. Incorrect connection
may cause malfunction.
Connect the cable to the connector in the direction shown in the figure. Insert the cable
gently until a “click” sound is audible.