Samsung 4G LTE Network Extender 2 User manual

Verizon 4G LTE
Network Extender 2
User Guide 3.1
Network Systems
Samsung Electronics America
Document Version 1.1
October 2017

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Phone: [phone]-HELP (4357)
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(Automated Response System) at: www.samsung.com/us/support

Verizon 4G LTE Network Extender 2 User Guide v1.1 iv
Copyright © 2017, All Rights Reserved.
Contents
Preface vii
Relevance....................................................................................................................................... vii
Conventions in this Document....................................................................................................... vii
Revision History.............................................................................................................................. vii
Organization of This Document .....................................................................................................viii
Related Documentation .................................................................................................................viii
Personal and Product Safety ..........................................................................................................viii
Chapter 1 Getting Started 1
Introduction ..................................................................................................................................... 1
Features ........................................................................................................................................... 1
System Requirements ...................................................................................................................... 2
Network Extender Basics ................................................................................................................. 3
Chapter 2 Network Extender Setup 5
Setup Procedure............................................................................................................................... 5
Making a Call.................................................................................................................................. 10
Additional LCD Display Information ............................................................................................... 11
Chapter 3 The Network Extender Admin Website (Local) 13
Admin Website Overview .............................................................................................................. 14
Home.............................................................................................................................................. 18
Connected Devices......................................................................................................................... 19
Settings........................................................................................................................................... 21
The About Page.............................................................................................................................. 33
Chapter 4 Configuring Your Device 38
Firewall Settings ............................................................................................................................. 38
Indoor GPS Antenna Using Extension Cable .................................................................................. 39
Outdoor GPS Antenna.................................................................................................................... 40
Chapter 5 Troubleshooting 41
Power/Status Indicator Light is Not Turning On ............................................................................ 41
Network Extender Has Not Acquired a GPS Fix Even After an Hour.............................................. 41
Unable to Place Call Using Network Extender ............................................................................... 42
Power/Status LED Indicator is Blinking .......................................................................................... 42
Startup Sequence and Troubleshooting......................................................................................... 43
Other Messages and Troubleshooting ........................................................................................... 44
Alarms and Troubleshooting.......................................................................................................... 46
Appendix A Outdoor GPS Antenna Installation 48
GPS Antenna System Configuration............................................................................................... 48
Signal Interference......................................................................................................................... 60
GPS Antenna Installation................................................................................................................ 62
Grounding the Optional GPS Arrestor............................................................................................ 68
Appendix B Acronyms 70

Contents
Verizon 4G LTE Network Extender 2 User Guide v1.1 v
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List of Figures
Figure 1. Verizon Wireless 4G LTE Network Extender 2 ................................................................................. 1
Figure 2. Box Contents .................................................................................................................................... 2
Figure 3. Optional Wall and Ceiling Mount Bracket (sold separately) ............................................................ 2
Figure 4. Components - Front and Rear View................................................................................................. 3
Figure 5. Network Extender Placement .......................................................................................................... 5
Figure 6. Connect the Ethernet Cable and Power........................................................................................... 6
Figure 7. Quick Reference Icons.................................................................................................................... 15
Figure 8. Network Extender Sign In Pop-Up Window ................................................................................... 16
Figure 9. Network Extender Forgot Admin Password Window .................................................................... 17
Figure 10. Network Extender Security Challenge Pop-up Window................................................................. 17
Figure 11. The Network Extender Home Page................................................................................................ 18
Figure 12. The Network Extender Connected Devices Page........................................................................... 19
Figure 13. The Network Extender Network Settings Tab................................................................................ 21
Figure 14. The Network Extender Advanced Settings Tab.............................................................................. 23
Figure 15. The Network Extender Change Admin Password Tab.................................................................... 25
Figure 16. The Network Extender Time Zone Tab........................................................................................... 27
Figure 17. The Network Extender Certificate Management Tab .................................................................... 29
Figure 18. Settings-Certificate Management-Reset Certificate Popup Window............................................. 30
Figure 19. The Network Extender Status & Alerts Tab.................................................................................... 33
Figure 20. Network Extender GPS Tab ............................................................................................................ 35
Figure 21. The Network Extender Performance Tab....................................................................................... 36
Figure 22. The Support Tab............................................................................................................................. 37
Figure 23. Connect the GPS Arrestor and Line Amplifier................................................................................ 40
Figure 24. Example of a Common GPS Antenna System Configuration.......................................................... 48
Figure 25. GPS Cable Configuration Case #1................................................................................................... 52
Figure 26. GPS Cable Configuration Case #2................................................................................................... 53
Figure 27. The Network Extender GPS Arrestor Cable Connection Case #1................................................... 55
Figure 28. The Network Extender GPS Arrestor Cable Connection Case #2................................................... 56
Figure 29. The Network Extender GPS Arrestor Cable Connection Details .................................................... 57
Figure 30. GPS Arrestor GPS Antenna Cable Connection Detail ..................................................................... 58
Figure 31. GPS Antenna Installation................................................................................................................ 59
Figure 32. GPS Antenna Installation (Wall) ..................................................................................................... 63
Figure 33. GPS Antenna Installation (Floor).................................................................................................... 64
Figure 34. Fixing GPS Bulkhead ....................................................................................................................... 66
Figure 35. Fixing the GPS Arrestor .................................................................................................................. 67
Figure 36. Connection of the GPS Arrestor Ground Cable.............................................................................. 69

Contents
Verizon 4G LTE Network Extender 2 User Guide v1.1 vi
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List of Tables
Table 1. Admin Website Initial Access Window........................................................................................... 15
Table 2. The Network Extender Home Page................................................................................................ 18
Table 3. The Network Extender Connected Devices.................................................................................... 20
Table 4. The Network Extender Network Settings Tab................................................................................ 21
Table 5. The Network Extender Advanced Settings Tab.............................................................................. 23
Table 6. The Network Extender Change Admin Password Tab.................................................................... 25
Table 7. The Network Extender Time Zone Tab........................................................................................... 27
Table 8. Time Zone Information .................................................................................................................. 28
Table 9. The Network Extender Certificate Management Tab .................................................................... 29
Table 10. The Network Extender Status & Alerts Tab.................................................................................... 34
Table 11. The Network Extender GPS Tab ..................................................................................................... 35
Table 12. The Network Extender Performance Tab....................................................................................... 37
Table 13. The Support Tab............................................................................................................................. 37
Table 14. Destination Ports............................................................................................................................ 38
Table 15. Firewall Settings ............................................................................................................................. 38
Table 16. Other Messages in the Network Extender Display ........................................................................ 44
Table 17. Alarms in the Network Extender Admin Website (Local)............................................................... 46
Table 18. GPS Antenna System Configuration............................................................................................... 48
Table 19. GPS Cable Connection.................................................................................................................... 49
Table 20. Identification Tag of GPS Cable...................................................................................................... 51
Table 21. Optional GPS Bulkhead Fixing Parts and Tools............................................................................... 65
Table 22. GPS Arrestor Fixing Parts and Tools ............................................................................................... 67
Table 23. Grounding the GPS Arrestor (MGB GPS Arrestor).......................................................................... 68

Verizon 4G LTE Network Extender 2 User Guide v1.1 vii
Copyright © 2017, All Rights Reserved.
Preface
This user guide describes how to install the 4G LTE Network Extender 2 and
provides cable connection specifications.
Relevance
This user guide applies to the following products/software
Model
Release
SLS-BU10B 3.1
Conventions in this Document
Samsung Networks product documentation uses the following conventions.
Symbols
Symbol
Description
Indicates a task.
Indicates a shortcut or an alternative method.
Provides additional information.
Provides information or instructions that you should follow to avoid service
failure or damage to equipment.
Provides information or instructions that you should follow to avoid personal
injury or fatality.
Provides antistatic precautions that you should observe.
Revision History
The following table lists all versions of this document.
Version
Date
Description
1.0 June 2017 First version
- Updated Chapter 2 Network Extender Setup with additional
LED information;
1.1 Oct. 2017 Second version
-Updated all picture including Admin Website and Chapter 5
Troubleshooting

Preface
Verizon 4G LTE Network Extender 2 User Guide v1.1 viii
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Organization of This Document
Section
Title
Description
Chapter 1 Getting Started Provides an overview of the Network
Extender.
Chapter 2 Device Setup Describes the procedures needed to
set up the Network Extender.
Chapter 3 The Network Extender Admin
Website (Local) Describes the Network Extender Admin Website (Local).
Chapter 4 Configuring Your Device Provides detailed information
regarding firewall settings.
Chapter 5 Troubleshooting Provides information to troubleshoot
STS LED statuses.
Appendix A Acronyms List of terms.
Related Documentation
•Verizon 4G LTE Network Extender 2 Quick Start Guide
•Verizon 4G LTE Network Extender 2 Product, Safety and Warranty
Personal and Product Safety
WARNING! This product contains chemicals known to the State of California to
cause cancer and birth defects or other reproductive harm.
FCC Radiation Exposure Statement
To ensure the safety of users, the FCC has established criteria for the amount of
radio frequency energy various products may produce depending on their intended
usage. This product has been tested and found to comply with the FCC’s exposure
criteria.
Place your Network Extender at least 10 feet away from products that generate
electromagnetic radiation (e.g., microwave oven).
The installation of the base unit should allow at least eight inches (20 centimeters)
between the base and persons to be in compliance with FCC RF exposure
guidelines.

Verizon 4G LTE Network Extender 2 User Guide v1.1 1
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Chapter 1
Getting Started
Introduction
Congratulations on the purchase of your Verizon Wireless 4G LTE Network
Extender 2. The 4G LTE Network Extender 2 offers enhanced in-building 4G LTE
wireless coverage of up to 7500 square feet circular coverage and capacity of up to
15 active users.
This user guide introduces you to Network Extender service and all the features of
your new device.
Figure 1. Verizon Wireless 4G LTE Network Extender 2
Features
This Network Extender provides the following features:
•This Network Extender is a simple to install device that provides enhanced in-
building wireless service without having to change your existing mobile
phone.
•This Network Extender allows users to easily install and configure the system
by connecting to an existing broadband network.
•This Network Extender supports an embedded web server, which allows you
to customize your IP settings. For more information, see Chapter 3The
Network Extender Admin Website (Local).

Chapter 1 Getting Started
Verizon 4G LTE Network Extender 2 User Guide v1.1 2
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The Network Extender box contains:
•Network Extender
•Indoor GPS extension cable
•Ethernet cable
•Power adaptor
•Quick Start Guide
•Product Safety and Warranty Manual
Figure 2. Box Contents
The following optional wall and ceiling mount brackets are sold separately. Please
contact your Verizon sales representative for details.
Figure 3. Optional Wall and Ceiling Mount Bracket (sold separately)
System Requirements
•This device only supports Verizon Wireless 4G LTE mobile handsets with
Advanced Calling turned on, as shown in Chapter 2 Device Setup, in the
Making a Call on Your Network Extender section.
•Internet Access: This Network Extender must be connected to an available
LAN port on a router or modem with always-on Internet access with minimum
download speed of 10 Mbps and an upload speed of 5 Mbps. Speeds of 20
Mbps download and 10 Mbps upload or higher are recommended.
•GPS signal: This Network Extender requires a continuous GPS signal from the
provided GPS antenna. For initial GPS fix, four strong GPS satellite signals
must be available. If necessary, please use the included 23’ GPS extension
cable to position the GPS antenna as close to a window as possible.

Chapter 1 Getting Started
Verizon 4G LTE Network Extender 2 User Guide v1.1 3
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•Power: 120 VAC outlet
•Home satellite broadband access is not supported.
Network Extender Basics
This section will guide you through the basic features and functions of your
Network Extender.
The included GPS antenna is required for the automated setup process and is
necessary in the event the mobile phone is used to call for emergency services
while in the coverage area of the Network Extender.
Figure 4. Components - Front and Rear View
The Network Extender includes the following key features and connections:
•The Power/Status Indicator shows the unit is on and in service.
•The LCD Display shows status messages and device icons indicating the
number of LTE devices connected to the Network Extender and the number of
GPS satellites tracked.
•The Display Button scrolls the LCD display to provide additional information
about the device when in operation.
•The GPS Antenna is located under the GPS antenna cover on the top middle
of the Network Extender. Slide the cover open to access to the GPS antenna to
install the extension cable, if needed. See the Configuring Your Device
chapter.
•The LAN Port allows you to connect an Ethernet cable to establish
communication between the Network Extender and your broadband router.
This connection port is then used to transmit voice and data through the
Internet to the Verizon wireless network.

Chapter 1 Getting Started
Verizon 4G LTE Network Extender 2 User Guide v1.1 4
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•The Reset Button allows you to reset the Network Extender to factory default
settings. Use a pen to push and hold the Reset button for 10 seconds. The
Power/Status Indicator will then become solid blue, indicating that the
extender is resetting. Any manually configured parameters will require
reconfiguration.
•The 12V DC Power Port is used to power the Network Extender when
connected to the AC power adaptor. Use only the provided power adapter as
using any other power source may damage the Network Extender.

Verizon 4G LTE Network Extender 2 User Guide v1.1 5
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Chapter 2
Network Extender
Setup
Setup Procedure
This section outlines the procedures needed to set up the Network Extender.
1 Confirm your package contains all components (see page 2, figure 2).
2 Review the Product Safety and Warranty document included in the package
before installing the Network Extender.
3 For best results, place the Network Extender near a window, in an elevated
location, such as the top of a bookshelf or cabinet.
Figure 5. Network Extender Placement

Chapter 2 Network Extender Setup
Verizon 4G LTE Network Extender 2 User Guide v1.1 6
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4 Plug one end of the provided Ethernet cable into an available LAN port on
your router and the other end into the LAN port on your Network Extender
(1).
5 Plug the power supply connector into the DC 12V power port located at the
rear of the Network Extender (2). Insert one end of the power cord into the
power supply and then plug the other end into an available outlet (3).
Figure 6. Connect the Ethernet Cable and Power
A GPS signal is required for proper operation and E911 service. If a GPS signal is
not acquired after 30 to 60 minutes, please see Chapter 4 Configuring Your
Device.
To see the status of the GPS acquisition, use the Admin website (Local) as shown
in Chapter 3 The Network Extender Admin Website (Local).
6 When the Network Extender is plugged in, the Power/Status LED indicator
will blink blue.

Chapter 2 Network Extender Setup
Verizon 4G LTE Network Extender 2 User Guide v1.1 7
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7 The initial startup of the Network Extender will take 30-60 minutes. During
this process, the LED will blink.
8 The Startup process will begin when the extender turns on.

Chapter 2 Network Extender Setup
Verizon 4G LTE Network Extender 2 User Guide v1.1 8
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9 The Network Extender will first attempt to acquire a local IP address. Next, it
will connect to the Verizon network and then search for GPS.

Chapter 2 Network Extender Setup
Verizon 4G LTE Network Extender 2 User Guide v1.1 9
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10 The last step in the startup process is for the Network Extender to download
the latest software (if necessary) and the configuration data. Finally, when the
Network Extender successfully completes the startup process, the LED will
return to solid blue and the display will show “In Service.”

Chapter 2 Network Extender Setup
Verizon 4G LTE Network Extender 2 User Guide v1.1 10
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Making a Call
Once the Network Extender is in service, your phone must be within 50 feet of the
Network Extender to connect to the Network Extender and make calls.
To verify your Verizon phones are connected to the Network Extender:
1 Make sure your Verizon Wireless 4G LTE mobile phone has the Advanced
Calling feature turned on.
2 Dial #48 from your mobile phone and listen for the following confirmation:
“You are under 4G LTE Network Extender coverage …”
3 Some phones may show a home icon when connected to the Network
Extender.
The Network Extender’s coverage depends on environmental factors, such as
physical structures and the strength of external cell towers.
To turn on Advanced Calling on your 4GLTE Verizon Wireless phone, follow the
steps below for your device’s operating system:
•Android™: Go to Settings > Advanced Calling and turn ON service.
On some devices, it may be found in Wireless Calling, HD Voice or VoLTE call.
•Apple® iOS: Go to Settings > Cellular > Cellular Data Options > Enable LTE
> Voice & Data. Additionally, on the “My Verizon” Mobile App, enable
Advance Calling feature for your phones.
•Windows®: Go to Settings > Cellular+SIM > SIM settings and turn ON
Advanced Calling.

Chapter 2 Network Extender Setup
Verizon 4G LTE Network Extender 2 User Guide v1.1 11
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Additional LCD Display Information
To see additional information such as the Network Extender IP address, Timing
Source and CSG mode, press the button.

Chapter 2 Network Extender Setup
Verizon 4G LTE Network Extender 2 User Guide v1.1 12
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During the startup process, these are the possible error messages that may come
up. If this occurs, the error message will be blinking. For more information on
what to do if you see one of these messages, please refer to Chapter 5
Troubleshooting.