Samsung SmartCam SNH-1010N User manual

English · 1
You can’t make a connection using “WPS” between your router and the
camera.
What’s “WPS”?
WPS enables to make connection between the camera and the
Wireless Access Point with a simple click of the button.
Reason
1. Your router doesn’t support “WPS” function.
2. Your router can’t work well with the camera.
Solution
How to check if your router supports “WPS” or not.
• Refer to your router manual or contact to the manufacturer of your router.
In case your router doesn’t support it, refer to Quick Guide describing “Connecting
via Wi-Fi without WPS feature” or “Wired Connection”.
Operation Flow
1. The camera power “On”
2. Front LED is red.
3. After about 1minute, front led is blinking white.
4. Press the WPS button on the camera.
5. Press the WPS button on the Wireless Access Point within 2min.
6. The Wi-Fi status LED will become steady white once the camera is connected to
the Wireless Access Point. (may take up to 30sec).
If the Wi-Fi status LED (white) is not lit, repeat steps 2 through the end and check
it again.
7. The Wi-Fi status LED will became steady white once the camera is connected to
server.
J
`We tested WPS function with many routers. But there are some cases that the camera
can’t make connection with the router. So in that case we recommend you choose the
other methods describing on your Quick Guide. (ex. Connecting via W-iFi without WPS
feature or Wired Connection.)
Problem Case 01
Network Troubleshooting Guide
SNH-1010N
WPS Button WPS Button
<Modem>
<Wireless Access Point>
Internet Service
Wi-Fi
Indicator LED

English · 2
1. “Relay Mode” on your phone.
2. No Sound.
3. The mobile Viewer closed automatically after 3 minutes.
Reason
The connection between the camera and your phone is not stable.
Solution
Case 1
In case you use 2 more routers. (Cascade connection)
How to check
1. Visit to http://www.pcwintech.com/shanes-toolbox
2. Download “Detect Multiple Routers” program.
3. Unzip it.
4. Click “detect_routers” to run it.
Problem Case 02
5. Click “Check now” and you can see the
number of Routers Detected.
Solution 1
Make a connection with 1
st
router.
Solution 2
Change 2
nd
router to a switch hub.
Internet
2
nd
Router1
st
Router
Internet
2
nd
Router1
st
Router
Internet
Switch Hub1
st
Router

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Case 2
Router doesn’t support UPnP Port Forwarding.
How to check
Refer to your router manual or contact to the manufacturer of your router.
Solution
In case your router doesn’t support it, buy new one, please.
Case 3
“UPnP Port Forwarding” function is disabled in your router.
Solution
Enable the function referring to your router manual.
Case 4
Router supports UPnP port Forwarding and this function is enabled.
Solution
• Power On/Off.
• Or push the reset button on your router for initializing your router.
• Or contact to your router manufacturer or Internet Service Provider.