Samsung OfficeServ 7000 Series User manual

Executive MOBEX
Telephone User Guide
7000 Series
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Executive MOBEX
User Guide
March 2011
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
for
OfficeServ™ 7000 Series
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TABLE OF CONTENTS
ABOUT THIS BOOK ................................................................................1
THINGS YOU SHOULD KNOW ................................................2
CONNECTING TO THE SYSTEM ......................................3–4
OUTSIDE CALLS
Making an Outside Call......................................................................................5
INTERCOM CALLS
Calling Other Stations ........................................................................................6
Calling Your System Operator..........................................................................6
CALL PROCESSING
Retrieving Calls on Hold at Another Station..............................................7
Transferring Calls ..................................................................................................7
Transfer with Camp-On......................................................................................7
Setting Up a Conference ..................................................................................8
Forwarding Your Calls....................................................................................8–9
Call Pickup ......................................................................................................9–10
DIALING FEATURES
Speed Dialing......................................................................................................11
Programming Personal Speed Dial Numbers ........................................11
Last Number Redial ..........................................................................................11
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PAGING AND MESSAGING
Making an Internal Page ................................................................................12
Making an External Page ................................................................................12
All Page..................................................................................................................12
Meet Me Page/Answer ....................................................................................12
Call Park and Page ............................................................................................12
Retrieving a Parked Call ..................................................................................13
PERSONAL SPEED DIAL LIST ....................................14–15
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ABOUT THIS BOOK
This booklet provides instructions for call handling and feature interaction on your
Executive MOBEX phone with OfficeServ 7000 Series system.
Please take the time to study this guide and to become familiar with the operation
of your Executive MOBEX phone. Keep it handy. You may need to look up instruc-
tions for infrequently used features.
Learning to use your Executive MOBEX phone correctly will make everyday tele-
phone communications a breeze.
This book is written based on the factory default settings for the feature access
codes. Sometimes, due to programming requirements, these codes may be
changed. If you find that a feature code does not work as described in this book,
please contact your installation and service company to determine the correct
code.
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2
THINGS YOU SHOULD KNOW
USER ORIENTATION
Your Executive MOBEX phone interfaces to the OfficeServ 7000 Series system in
two ways:
• By logging in after receiving a MOBEX call, or
• If configured, you may dial in to the system and log in to activate the inter-
face.
Both connection methods will be discussed in this booklet.
To get an outside line from the telephone company once connected,dial an access
code, usually the digit “9.” To call another station in your system, simply dial its
extension number. See your system directory list for other access codes and exten-
sion numbers.
C.O. LINES
Lines from the telephone company are “C.O. lines.”Calls on these lines are referred
to as “outside calls.” These C.O. lines are accessed by dialing an access code. For
example, dial 9to get a local outside line or dial 800–8XX for other line groups.
Each line in the system is numbered beginning with 701, and then 702, 703, etc.To
get a specific line, dial its three digit line number. If Least Cost Routing (LCR) is pro-
grammed into the system, you will only be required to dial 9.
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CONNECTING TO THE SYSTEM
For the remainder of this booklet instructions will assume that you are connect-
ed, logged in, and hearing a system dial tone.There are two ways to connect and
log in:
CONNECTING DURING A MOBEX CALL
When someone calls your office number and rings your Executive MOBEX phone
you can initiate the system connection by dialing the MOBEX feature access code,
typically ✱8.You will hear system dial tone if successful or, if no resources are avail-
able, you will be returned to your caller.
CONNECTING BY CALLING IN TO
THE SYSTEM
If the system administrator has allowed it, you may log in to the Executive MOBEX
interface by dialing in to the system. Your administrator will provide you with
instructions on what number to dial and which login method is used. The two
types of login methods are:
• AUTOMATIC: Meaning the system will automatically log you in based on
the Caller ID of you Executive MOBEX phone, or
• MANUAL: Meaning the system requires you to log in based on your exten-
sion and passcode.
To log in manually:
• call in to the number provided by the administrator
• dial your extension number at the tone (or music)
• you will hear a short confirmation tone
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4
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are already
familiar to you.
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.
RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you dialed
is in the Do Not Disturb mode or cannot receive any more calls.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.
CONFIRMATION TONE—50 ms ON/50 ms OFF
FOR ONE SECOND
(programmable)
Error Tone—A distinctive two level beeping tone indicates you have done
something incorrectly.Try again.
ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR THREE SECONDS
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5
OUTSIDE CALLS
MAKING AN OUTSIDE CALL
• Dial a C.O. line or line group access code.
• Receive outside dial tone and then dial the telephone number.
• Finish the call by hanging up.
If your system is programmed to require an authorization code before making a
call:
• Dial ✱and a valid code. You will hear confirmation tone, followed by dial
tone.
• Select a C.O. line.
If your system is programmed to require an account code before making a call:
• Dial 47 and a valid code.
• Dial ✱8and receive transfer tone. Select a C.O. line.
For more information see your system administrator.
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INTERCOM CALLS
CALLING OTHER STATIONS
• Dial the extension number or group number.
• Wait for the party to answer.
• If you hear several brief tone bursts instead of ringback tone, the
station you called is set for Voice Announce or Auto Answer.
• Begin speaking immediately after the tone.
• Finish the call by hanging up.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want to
wait for a callback:
• Dial ✱8receive transfer tone and dial 45.
• The called station will receive off-hook ring or camp-on tone.
• You will hear ringback tone.
• Wait for the called party to answer.
The called station must release its first call or put it on hold before answering your
camp-on.
CALLING YOUR SYSTEM OPERATOR
• Dial 0to call your system operator or group of operators.
• If you want to call a specific operator, dial that person’s extension number.
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