Samsung SMT-I3105 User manual

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SMT-i3105
05/2010
For OfficeServ™ 7000 Series Systems
Keyset User Guide
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Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
Copyright 2010 Samsung Telecommunications America.
All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic,
electronic or mechanical, including recording, taping, photocopying or information retrieval systems—
without express written permission of the publisher of this material.
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TABLE OF CONTENTS
ABOUT THIS BOOK ......................................................................................................1
SECTION 1. CAUTION AND PREPARATION ....................................2
CAUTION ..............................................................................................................................3
PREPARATION ..................................................................................................................4
Check the Contents of the Box ................................................................................4
Phone Installation ......................................................................................................4-5
SECTION 2. PHONE FUNCTIONS..................................................................6
SMT-i3105 LAYOUT ....................................................................................................7
Names and Functions ..................................................................................................7
KEYFUNCTIONS ............................................................................................................9
Telephone Status Indicator ........................................................................................9
Screen Structure............................................................................................................9
Text Input Method......................................................................................................10
Description of Icons....................................................................................................11
Navigating the Display..............................................................................................11
SMT-i3105 SETUP ......................................................................................................12
Initializing the SMT-i3105 ........................................................................................12
Setup Mode ..................................................................................................................12
Easy Install Wizard......................................................................................................13
Selecting the Static IP Option ................................................................................13
Setting Up Hot Desking (Idle Login) ....................................................................13
Configuration Menu Structure................................................................................14
SECTION 3. FREQUENTLY USED
FEATURE OPERATION ..........................................................15
LOGGING IN & OUT ..................................................................................................16
PLACING CALLS............................................................................................................16
ANSWERING CALLS ..................................................................................................17
PLACING A CALL ON HOLD ..............................................................................18
TRANSFERRING CALLS ..........................................................................................18
TRANSFERRING WITH CAMP-ON..................................................................18
CALL WAITING ..............................................................................................................19
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CONFERENCE CALLS................................................................................................19
FORWARDING CALLS ..............................................................................................19
OTHER FEATURES AND FUNCTIONS ..................................................20-23
SECTION 4. PHONE FEATURES ....................................................................24
BASIC MENUS..........................................................................................................................25
Soft Button Structure................................................................................................26
Menu Soft Button ........................................................................................26-32
Func. Soft Button ................................................................................................32
AOM Soft Button ................................................................................................32
SECTION 5. OFFICESERV 7000 SYSTEM FEATURES ..........33
OUTSIDE CALLS ..........................................................................................................34
Making Calls from AOM ............................................................................................34
Universal Answer ........................................................................................................34
Recall Dial Tone ............................................................................................................34
Sending a Flash............................................................................................................34
Busy Line Queuing with Callback..........................................................................34
Busy Station Callback ................................................................................................35
Canceling Callback......................................................................................................35
Busy Station Camp-On........................................................................................35-36
INTERCOM CALLS ......................................................................................................37
Voice Announce Mode..............................................................................................37
Auto Answer Mode ....................................................................................................37
Calling your System Operator ................................................................................37
CALL PROCESSING ....................................................................................................38
System Hold ..................................................................................................................38
Exclusive Hold ..............................................................................................................38
Remote Hold ................................................................................................................38
Hold Recall ....................................................................................................................39
Consultation Hold ......................................................................................................39
Retrieving Calls Held at Another Station............................................................39
Call Transfer ..................................................................................................................40
Transfer with Camp-On ............................................................................................40
Transfer to Voice Mail ................................................................................................41
Call Waiting....................................................................................................................41
Call Forward Options ................................................................................................41
Station Call Pickup ......................................................................................................42
Group Call Pickup........................................................................................................43
My Group Pickup ........................................................................................................43
Privacy Release ............................................................................................................43
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DIALING FEATURES ..................................................................................................44
Speed Dialing................................................................................................................44
Programming Personal Speed Dial Numbers ..................................................44
Directory Dialing..........................................................................................................45
Last Number Redial ....................................................................................................46
Save Number with Redial ........................................................................................46
Automatic Redial/Retry............................................................................................46
Pulse to Tone Changeover ......................................................................................46
PAGING AND MESSAGING..................................................................................47
Making and Internal Page........................................................................................47
Making an External Page..........................................................................................47
All Page ..........................................................................................................................47
Meet Me Page ..............................................................................................................48
Call Park and Page ......................................................................................................48
Messages—Set and Cancel ..............................................................................49-50
Returning Messages ..................................................................................................50
Programmed Messages ............................................................................................50
CONVENIENCE FEATURES ..................................................................................51
Logging In and Out ....................................................................................................51
Do Not Disturb ............................................................................................................51
One Time DND..............................................................................................................51
Mute................................................................................................................................52
Background Music ......................................................................................................52
Established Call Pick-Up............................................................................................52
Door Phone Calls ..................................................................................................52-53
Group Listening ..........................................................................................................53
Account Codes ............................................................................................................53
Manual Signalling........................................................................................................54
Off-Hook Voice Announce......................................................................................54
OHVA Block....................................................................................................................55
OHVA Reject ..................................................................................................................55
In Group/Out of Group..............................................................................................55
CUSTOMIZING YOUR KEYSET..........................................................................56
AME Password..............................................................................................................56
Auto Camp-On ............................................................................................................56
Select Ring Tone ..........................................................................................................56
Change Your Passcode ..............................................................................................56
Set Answer Mode (Intercom) ..................................................................................57
Set Answer Mode (CO) ..............................................................................................57
Automatic Hold............................................................................................................57
Hot Keypad....................................................................................................................57
Key Confirmation Tone..............................................................................................58
Rejoining a Page..........................................................................................................58
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Ring Preference............................................................................................................58
Display Speed Dial Name ........................................................................................58
Caller ID Review All ....................................................................................................59
Secure OHVA................................................................................................................59
Configure Mobile Extensions (MOBEX) ..............................................................59
DISPLAY FEATURES ..................................................................................................61
Directory Information................................................................................................61
Display Number Dialed ............................................................................................61
Call Duration Timer ....................................................................................................61
Auto Timer ....................................................................................................................61
Timer Function ............................................................................................................62
Viewing Station Message Indications..................................................................62
Personal Speed Dial Names ....................................................................................62
Station Names ..............................................................................................................62
Managing Programmable Key Assignments ....................................................63
Backspace with LCR ....................................................................................................63
CALLER ID..........................................................................................................................64
Selecting Your Caller ID Display............................................................................64
Viewing the Next Caller ID Call ..............................................................................65
Inquire Caller ID Park/Hold Info............................................................................65
FEATURE ACCESS CODES ....................................................................................66
SECTION 6. APPLICATIONS ..............................................................................67
SAMSUNG VOICEMAIL ..........................................................................................68
Accessing Your Mailbox ............................................................................................69
SVMi E-Series Subscriber Services Menu Diagram ..................................70–71
Getting Started ............................................................................................................72
Listen to your Messages ...........................................................................................72
Subscriber Services Menu .......................................................................................72
Listening to Old or New Messages ......................................................................73
Group New or Old Messages ..................................................................................74
Record and Send a Message ..................................................................................74
Access Manager ..........................................................................................................76
Personal Greetings......................................................................................................77
Mailbox Administration ............................................................................................80
Message Broadcast ....................................................................................................82
Personal Services ........................................................................................................82
Personal Administration Settings ........................................................................83
Keyset User Features ................................................................................................84
Shortcuts ......................................................................................................................86
Interactive Displays ....................................................................................................86
E-Mail Gateway (EMG)........................................................................................86–88
PERSONAL SPEED DIAL NUMBERS......................................................89–90
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ABOUT THIS BOOK
The new Samsung Multimedia Telephone SMT-i3105 keyset is part of the
OfficeServ 7000 Series.
The SMT-i3105 keyset represents a new concept of Internet phone, in that it uses
an IP address to Send/Receive voice and data. For voice communications,the SMT-
i3105 uses the data network line already in place in most offices and increasing
number of homes.
This guide contains 6 sections: Section 1. Caution and Preparation, Section 2.
Phone Functions, Section 3. Frequently Used Feature Operation, Section 4. Phone
Features, Section 5. OfficeServ 7000 System Features and Section 6. Applications.
Please take the time to study this guide and to become familiar with the operation
of your keyset. Keep this guide handy, as you may need to look up instructions for
infrequently used features.
This book is written based on factory default settings, for the feature access codes.
Sometimes, due to programming requirements, these codes may be changed. If
you find that a feature code does not work as described in this book, please con-
tact your installation and service company to determine the correct code.
1
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SECTION 1.
CAUTION AND PREPARATION
2
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CAUTION
• Read the installation instructions before connecting the system to its power
source.
• If there is dirt or moisture on the pin contact surface of a power plug, pull out
the plug and wipe it away with a cloth.If dirt or moisture remains on the prod-
uct even after wiping, contact the service center.
• For the power connection port of the phone, use the supplied power
adapter.(The power adapter is supplied separately.) Use of a power adapter
that does not meet the specifications may cause the product to become dam-
aged, to overheat, or to explode.
• Do not place the phone in a location with a lot of dust,in a location that is sub-
ject to severe changes in temperature, or near a heating device (cigarette
heat, heater, etc.)
• Do not use or store flammable spray or materials near the phone.
• Do not place vases, flowerpots, cups, or a container of cosmetics or drugs near
the phone.
• Installation of equipment must not route interconnecting cables or external
power supply sources outdoors.
• The LAN cable to the network should be connected to the LAN port of a
phone, NOT to the PC connection port.
• Use a soft and dry cloth when cleaning the phone. Do not spray water direct-
ly onto the product; and do not use chemicals such as wax, benzene, alcohol,
thinner, mosquito killer, perfume spray, lubricant, detergent, etc.
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4
PREPARATION
CHECK THE CONTENTS OF THE BOX
Check if the product package box includes all the components as follows:
• Phone body including a base
• Handset and Handset Cord
• Patch cable
NOTE: Power transformer sold separately.If any of these items are missing or dam-
aged, please contact your dealer.
PHONE INSTALLATION
Connecting the Phone Body
1Remove the base of the phone by
pressing the [Push] mark on the top
of the base.
2Connect a handset to the handset port
of the phone.
Connect RJ45 cable through middle
hole of stand to LAN and the other
end of cable to the phone system
(data network). If PoE data switch is
used, it will power up the phone.
3OPTIONAL: Connect the cable
through the middle hole of the base
to the PC, as shown in the figure.
When connecting to PC, connect one
end of the cable to the PC port of the
phone, and the other end of the cable
to the LAN port of the PC.
qw
e
qAC Power wLAN to Phone System ePhone to PC-10/100 Base T Switch
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5
Connect the LAN cable (connected through the middle hole of the base to a
network) to the LAN port of the phone, as shown in the figure.
When power is supplied from the LAN port (PoE) (802.3af), the phone is
powered via LAN connection.
If PoE is not supported, connect the power adapter to the power (-DV 5V)
port of the phone by running the cable through the middle hole of the base
as shown in the figure below. If the connected power adapter is plugged into
an outlet (120AC), the phone is booted. (The power adapter is supplied
separately.)
4Fix the base to the phone body by fit-
ting the bottom groove and then
securing the top side.
5Secure the cable along the cable
guideline as shown in the figure. For
the cable of power adaptor, give
some slack before securing the cable
to the guideline to prevent easy
disconnect.
Data Switch
m m
(
5.0VDC
3 Amps
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SECTION 2.
PHONE FUNCTIONS
6
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SMT-i3105 LAYOUT
NOTE: The words “key” and “button” are interchangeable.
NAMES AND FUNCTIONS
LCD Screen
Soft Key
Telephone Status
Indicator
Call Log (s Up)
OK Button
Phone Book (t Down)
Transfer Button
Programmable
Buttons
Hold Button
Conference Button
Volume Controls
Mute Button
Speaker Button
(Handsfree
Speakerphone)
Dial Pad
Handset
Button Function
qLCD Screen
A display showing the phone’s status (busy, ringing,
receiving an internal message, etc.), time and date, exten-
sion number, name.
wSoft Button
Used to select the desired function from the soft menus
displayed at the bottom of the LCD screen, such as Back,
End, and Save.
eTelephone StatusIndicator
The blinking pattern differs depending on the phone
status. Red status for Station Message,Voicemail, and DND,
and green status for Incoming CO Call.
rCall Log Button
(sUp)
Used to view the entire call history.
Used to move upward on various list screens.
tOK Button Used to make a selection or to save an entry.
yPhone Book Button
(tDown)
Used to search for a phone number saved in the phone, or
to register a new number. Pressing this button shows the
main screen of the phone book.
Used to move downward on various list screens.
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8
Button Function
uTransfer Button Used to enable the call transfer function.
iProgrammable Button Used to set up one touch feature button on the phone.
oHold Button Used to place a call on hold.
aConference Button Used for conference calls.
sVolume Button [+] [--] Used to control the volume settings.
dMute Button Used to silence the transmit voice to the remote party.
dHold Button Used to place a call on hold.
fSpeaker Button Used to enable/disable the use of a speaker phone.
gDial Pad Used to dial the phone number.
hHandset Used for two-way voice conversation.
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9
KEY FUNCTIONS
NETWORK: The SMT-i3105 uses VoIP communication through an already-
installed public or private data network.
LCD SCREEN: Various functions are displayed on the LCD screen,so you can use
them conveniently by using the scroll buttons Call Log (sUp) or Phone Book
(tDown) on the phone.
SHORT MESSAGE SERVICE (SMS): You can exchange text messages inter-
nally only using this function.This function is available only on internal IP stations.
TELEPHONE STATUS INDICATOR
The indicators are turned on or off depending on the status of relevant functions.
SCREEN STRUCTURE
The screen consists of three areas.
Screen Status LED Indicator
When station is busy Red colored indicator is
constant.
When station is receiving
an incoming call
Green colored indicator
flashes.
When there is a message Red indicator (slow flash).
During “Do Not Disturb” Red indicator (fast flash).
Hold Recall Amber colored indicator
flashes.
Icon Area
Text Area
Soft Menu Area
Area Description
Icon Area Displays various icons (see icon descriptions on page 11).
Text Area Displays date, time, extension number, name, message,
phone number, etc.
Soft Menu Area
Displays the functions allocated to the 3 soft buttons.
Service menus are provided depending on the state of the
phone. A user can use the service or feature menus by
pressing the Menu or Func. soft button, or the AOM for
more soft keys (99).
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TEXT INPUT METHOD
Using the dial and direction buttons on the phone, you can enter and modify the
English characters, numeric and special characters.
Whenever you press the dial button [,,]on a text input screen, the input mode is
advanced in sequence (on keypad).
Text Input Example
• Use the dial buttons to type English text and numbers; and use the Direction
Arrows in the soft menu screen to move the cursor left and right
and OK buttons to complete input. When removing the typed characters,
select the Del soft button or hold down to delete the entire entry.
Alpha Characters Input:Select this mode (uppercase/lowercase) by pressing
the [,,] button on keypad, and type text by repeated pressing the dial buttons,
characters will auto advance after a time limit.
Number Input: Select this mode by pressing the [,,]button on keypad, move
the cursor highlighted to 1, then use the keypad to enter digits.
Special Character Input: Select this mode by pressing the [,,]button on key-
pad (advance to $); select a desired character by using the Direction Arrows
soft button; and press the OK button to enter it.
Keypad Character Entry
10
A
a
1
$
Uppercase Input Mode
Lowercase Input Mode
Numeric Input Mode
Special Character Input Mode
Count 1 2 3 4
Dial ,,A
(Uppercase)
a
(Lowercase)
1
(Numbers)
$
(Special Characters)
Dial # Not Used
Dial 0 Not Used
Dial 1 Not Used
Dial 2 A B C
Dial 3 D E F
Dial 4 G H I
Dial 5 J K L
Dial 6 M N O
Dial 7 P Q R S
Dial 8 T U V
Dial 9 W X Y Z
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DESCRIPTION OF ICONS
The following icons are displayed on the screen.
NAVIGATING THE DISPLAY
When programming within various menu options, information can be entered via
the dial pad keys using [0]-[9] and [QQ]dial keys. The button used for editing and
their features are summarized below.
11
Icon Description
Shows that ‘Call Forward’ is enabled.
Shows that ‘Do Not Disturb’ is enabled.
Shows that ‘Mute’ function is enabled.When the call ends to
become a standby status or this function is disabled, this icon
disappears.
Shows that the call is hold state.When call is reconnect or
disconnected, this icon disappears.
Appears when there are unread Short messages in the
message inbox. Once they are read, it disappears.
Shows that a LAN cable is connected to the PC port.
Shows that a LAN cable is to the LAN port but that the system
is not connected.
Shows that a LAN cable is connected to the LAN port and
that the system is connected normally.
Outgoing call icon.
Incoming call icon.
Missed call icon.
BUTTONS FEATURES
Left and Right Soft Buttons To move the cursor (underlined area) or to erase/write
what is entered.
Hold To clear/delete an entire field such as station name.
Transfer To write the changes and exit programming.
Volume Button
Up (+) Down(--) To adjust settings (tones), sounds, contrast, etc.
OK To enter or save a selection.
Call Log (sUp) To move cursor up.
Phone Book (tDown) To move cursor down.
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12
SMT-i3105 SETUP
INITIALIZING THE SMT-i3105
Initially the SMT-i3105 IP keyset will need to be setup to operate within the users
network.The Setup Menu is also used to make changes to the keyset, in the event
that the system information should change. The option chosen will be highlight-
ed.
The station numbers will be automatically created by the OfficeServ 7000 Series
systems once the necessary information has been entered into the IP keyset.
Enter ID and password of the server, as described below to register the phone.See
your system administrator for specific Network and Server addresses.The address-
es necessary to set up the SMT-i3105 are:
• IP Address of Station
• Subnet Mask
• Network Gateway Address
• IP Address of System’s main processor
• User ID
• Password
SETUP MODE
To get to the SETUP MODE unplug the power cord from the SMT-i3105.Press and
hold the ,,button while you plug power back into the phone. Release the ,,but-
ton when you see Samsung in the display. If you have a PoE (Power over Ethernet)
connection, the same procedure can be done by unplugging and plugging the
Ethernet cable into the phone while pressing and hold-
ing the ,,button.
When the phone reboot is complete, the Language
Menu will display. Press the OK soft button to advance to
the Configuration Menu.
Once the Configuration Menu is displayed, you can move to each menu in the
Setup by using the Call Log (sUp) or Phone Book (tDown) buttons and [1]-[8]
dial buttons of the SMT-i3105 IP phone. To learn how to navigate the menus refer
to the previous section.
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EASY INSTALL WIZARD
By selecting this option, the System Easy Wizard can guide you through setting up
your network parameters. If you want to set up these parameters individually, fol-
low the instructions below.
• From the idle phone press Menu, scroll to Settings, and press OK button.
Scroll to Phone Info and press OK button. From the keypad, enter the admin-
istrator’s password (please contact your phone system administrator). Press
the OK button. Scroll to Easy Install and press OK button.
SELECTING THE STATIC IP OPTION
• When the Static IP option is selected,the user enters the Static IP Address for
the phone (eg. 192.168.9.193) then press the OK button or the Next soft but-
ton.
• Enter the Subnet Mask (eg. 255.255.255.0); press OK button or the Next soft
button.
• Enter Gateway Address (eg. 192.168.9.1), press OK button.
NOTE: Press the ,key on the dial pad to enter the “.” in the IP address.
• Enter the System IP address (eg. 192.168.9.200), press OK button.
• Enter System ID XXXX (eg. 3201), then press OK button.
• Enter Password XXXX (eg. 1234) then press OK button.
Wait a second for the phone to reboot. The phone should register and authenti-
cate itself to the phone system.Test SMT-i3105 for proper operation.
SETTING UP HOT DESKING [IDLE LOGIN]
Hot Desking allows you to log in and out of your SMT-i3105 IP keyset without
rebooting. See Setup Mode on how to access the Configuration Menu.
• Press the Menu soft button, scroll to Settings then press OK button.
• Scroll to Phone Info and press OK button.
• Enter the administrator’s password (please contact your phone system admin-
istrator).
• Scroll to Ext. Login then press OK button.
• Choose the ON option and press OK button. (Note: ON to allow, OFF to deny
hot desking).
• Press the End soft button to complete the setup.
• When the phone restarts, enter the ID (eg; extension 2809) and password.
• Press the Save soft button to complete the login.
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CONFIGURATION MENU STRUCTURE
The Configuration Menu options are as follows:
1. EASY INSTALL
This option will guide you through setting up all required parameters for con-
necting the SMT keyset to your system.
2. PHONE INFO
1. Version Info: Provides boot rom, software, DSP, and hardware version
information and date.
2. Network Info: Displays network mode, IP address of phone, network
(DNS1, DNS2), Gateway Information, Subnet Mask, MAC Address, LAN
(HUB), LAN (PC), PC Client, and Registered State.
3. MAC Address
3. NETWORK
Displays Static IP, Dynamic IP, PPPoE, NAT, 802.1x, VLAN (LAN), and VLAN (PC).
Set to Use or Not Use.
4. EXT. LOGIN
Allows the user to choose the option of permitting the phone either
login/logout from idle mode or only register to the server on power up. Once
the phone is placed into Extension Login mode, a display will show up to allow
you to enter any valid User ID and password. This function is also referred to
as hot desking (idle login). Set to Use or Not Use. Default password is 1234.
5. SERVER
1. Primary System:The main processor’s IP address.
2. System 1~3: Up to 4 server IPs can be set.
6. S/W UPGRADE
1. TFTP Server:The IP address of the TFTP server containing the IP software.
2. Upgrade: Starts the IP software upgrade process.
7. FACTORY RESET
This option resets the SMT-i3105 to factory default settings.
8. PHONE RESTART
This option reboots the SMT-i3105 phone.
14
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SECTION 3.
FREQUENTLY USED FEATURE
OPERATION
15
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This section provides the basic operation of your Samsung Multimedia Telephone
SMT-i3105.
LOGGING IN & OUT [If Hot Desking is Enabled]
If enabled, your SMT-i3105 telephone may require you to log in before making or
receiving calls. In these cases your telephone system administrator will provide
you with an extension number, password, and the feature code used to log out.
TO LOG IN
• Dial your extension number in the ID field (example 3201).
• Press the OK button.
• Dial your password in the password field (default 1234).
• Press Save soft button.
TO LOG OUT
• Dial the feature code provided by your administrator (log out code 77).
PLACING CALLS
IMPORTANT: Put your phone in Overlap Mode by pressing the Menu button,
select Settings and then select Dial Mode, change it to Overlap. If your phone is
not in OVERLAP mode you must always press the Call soft button after dialing the
digits to send the call.
NOTE: All examples of making phone calls are based on the phone being set for
overlap dialing mode.
OUTSIDE CALLS - To place a call to an outside party:
• Lift the handset or press the Speaker button.
• Press an idle outside line button, line group button, or dial a line access code
to receive dial tone.
• Dial the telephone number.
• Hang up the handset when the call is completed.
NOTE: Frequently called telephone numbers can be added to the PhoneBook.
When making internal and external calls from AOM list, press the AOM soft but-
ton to access the programmable button screens. Then use the Call Log (sUp) or
Phone Book (tDown) button to scroll to and highlight the desired programma-
ble button. Press OK to access trunk or trunk group, dial phone number.
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17
INTERNAL CALLS - To place a call to another extension at your location:
• Lift the handset.
• Dial the extension number or group number.
• Wait for the party to answer. If you hear a brief tone burst instead of ringback
tone,the station called is set for Voice Announce or Auto Answer. Begin speak-
ing after the tone.
• Hang up the handset when the call is completed.
NOTES:
1. If you have a DSS button assigned to an extension or station group, you may
press this button instead of dialing the number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
SPEAKERPHONE CALLS - Your Samsung SMT-i3105 has full-duplex speaker-
phone capability. This feature is used for both internal or external calls.To activate
this feature:
• Press the Speaker button.
• Place an internal or external call.
• Press Speaker button to disconnect the call.
NOTE: The handset can be used at any time during the conversation. To resume
handsfree operation, press the Speaker button, and hang up the handset.
ANSWERING CALLS
OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS - To answer these
three types of calls:
• Lift the handset or press the Speaker button to answer on Speaker Phone.
• Hang up the handset when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the [+] and [--]
Volume button arrow keys on your navigation button.
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PLACING A CALL ON HOLD
Calls can be placed on System Hold or Exclusive Hold. A call placed on System
Hold can be picked up from any extension. Calls placed on Exclusive Hold can only
be picked up from the extension that placed them on hold.
SYSTEM HOLD - To place a call on hold:
• Press the Hold button. The Call button will flash red at your telephone.
• To take the caller off hold, press that button and the red flashing light will go
steady red again.
• Resume conversation.
EXCLUSIVE HOLD - To place a call on hold at your telephone so that other
users cannot answer it:
• Press the Hold button twice. The call button will flash green at your tele-
phone.
• To retrieve the call, press the flashing red line button or press the line button
a third time.
NOTE: Internal calls are always placed on exclusive hold.
TRANSFERRING CALLS
You can transfer a call by notifying the party to which the call is being transferred
or without notification.
• While on a call, press the Transfer button then dial an extension number.
• Confirm you hear a ringback tone.
• Wait for the called party to answer and announce the call (optional).
• Replace the handset.
TRANSFERRING WITH CAMP-ON
When you transfer a call to another station and receive a busy signal, you can
camp the call on to this station.Hang up when you hear the busy signal.The called
party is alerted that a call is waiting.
• Call another internal station.
• When receiving a busy tone, press the Func. soft button.
• Scroll to Camp On and press OK button (here ringback tone).Wait for party to
answer the call.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press Transfer to return to the caller.
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CALL WAITING
If an outside call is camped-on to your phone or another station is camped-on to
you:
• Your keyset rings and the call that is waiting (camped-on) flashes red.
• Press the flashing button to answer; the other call is put on hold automatical-
ly if your station has the Automatic Hold feature set. If not, you must press
Hold and then the flashing button or finish the first call and hang up;the wait-
ing call will ring.
• Lift the handset or press the Speaker button to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
To make a conference call while engaged in a conversation:
• Press the Conference button and receive conference tone.
• Make another call, either intercom or outside, press the Conference
button and receive conference tone.
• Make another call or press the Conference button to join all parties. You can
conference up to five parties (you and four others).
• Repeat the last step until all parties are added. Conf a second time to put all
calls bridged together.
• Hang up to leave the conference call.
NOTE: When attempting to add another party to the conference and you
are not able to reach the desired person, hang up. Simply press the
Conference button again to return to the previous conversation.
To drop a party from your conference call:
• Press the Conference button and dial the extension or line number that is to
be dropped.
• Press the Conference button again to reestablish the conference.
FORWARDING CALLS
You can forward your calls to another station, group of stations,or an external tele-
phone number. Program a destination for the type of forwarding you want by
pressing Menu, then Call Forward, to set the forwarding number to All,Busy,No
Answer, and Busy/No Answer.
19
Icon
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20
OTHER FEATURES AND FUNCTIONS
VOLUME CONTROL - Vol button is used to adjust the volume of a handset,
speaker and ringing sound.
Volume Control of a Handset
• Adjusts the handset volume while busy (handset offhook).
• To increase the volume of a handset, press the top side [+] of the Vol button.
• To decrease the volume of a handset, press the bottom side [-] of the Vol
button.
Volume Control of a Speaker
• Adjusts the speaker volume while busy in speaker mode.
• To increase the volume of a speaker, press the top side [+] of the Vol button.
• To decrease the volume of a handset, press the bottom side [-] of the Vol
button.
Volume Control of a Ringing Tone
• During an incoming call, to increase the volume of a speaker, press the top
side [+] of the Vol button while ringing.
• To decrease the volume of a handset, press the bottom side [-] of the Vol
button while ringing.
Volume Control of Key Tone
• To increase the volume of the key tones, press the top side [+] of the Vol
button.
• To decrease the volume of the key tones, press the bottom side [-] of the Vol
button.
NOTE: By pressing the Vol button in idle mode, the user can also adjust the key
tone volume.
CALL LOG BUTTON - Provides direct access to a list of the most recent calls,
outgoing calls, incoming calls, missed calls, and an option to delete all (or clear) all
calls from the call log. The Call Log button is also used to scroll (sUp) the soft
menus display.
PHONE BOOK BUTTON - Provides direct access to the user’s phonebook of
stored contacts. The Phone Book button is also used to scroll (tDown) the soft
menus display.
OK BUTTON - This function is used to enter, save or complete the selected
option in the display.
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SPEAKER BUTTON - This function is used to go on and off hook in the hands-
free speakerphone mode.
MENU SOFT KEY - This menu displays the following
options:
NOTE: The Call Log (sUp) and Phone Book (tDown)
buttons can be used to navigate through these options.
1. PHONEBOOK: Maintains frequently dialed names and numbers in a
PhoneBook. Search and initiate calls by: Speed Dial, Associated Names, or
Telephone Numbers.
2. CALL LOG: Provides direct access to a list of most recent calls, outgoing calls,
incoming calls, missed calls, and an option to delete all (or clear) all calls from
the Call Log.
3. MESSAGE: This function allows users to select which desired type of mes-
sages is viewed. Users can select and view the following options: Voicemail
Messages, Station Messages, E-Mail (optional with IP-UMS only), and Short
Message Service (SMS).Short Message Service is similar to sending text mes-
saging [Function only supported to other internal station users with ITP or SMT-i
phones].
4. SOUND: Sets Volume levels of various telephone functions. Scroll to select
desired option setting. When setting Ring Type and Ringer Volume, each key
tone level is heard while scrolling through them.
5. SECURITY: The function allows the user to lock or unlock an individual station
from dialing out, and to change the station password.There are three options:
Unlock (Station user is able to make any calls without restrictions), Locked
Out (The station cannot make calls outside the system.The station can, how-
ever, make and receive internal calls and incoming CO calls,and outbound 911
emergency calls), and Lock All Calls (The station cannot make or receive any
calls. Incoming, outgoing, internal calls and emergency calls are all blocked on
a locked all station).
6. CALL FORWARD: Sends phone calls to a different station. Program a destina-
tion for the preferred forwarding options: Disable,All,Busy,No Answer,
Busy/No Answer,Do Not Disturb, and Follow Me Status.
7. SETTINGS: This function allows the user to set the following option: Dial
Mode (Overlap or Enbloc), Language (default English), Network Information
(IP address, gateway, Server, etc), Phone Information (software version), AOM
Set, and Clear User Set.
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FUNC. SOFT BUTTON - This function allows a user
one touch easy access to many of the system features.
When pressed, the following options are displayed: Last
Number Redial,Save/Repeat,Speed Dial,Directory,
VM Message,Station Message,Page Pickup,Direct
Pickup,DND,In/Out Group,Status Message,Hold Pickup,Page,Meet Me
Page,OHVA Block,Group Pickup,and My Group Pickup. The Call Log (sUp)
and Phone Book (tDown) buttons can be used to scroll up and down the list of
features under the Func. button.
Example of using the Last Number Redial feature:
• Press the Func. Soft button, scroll to Last Redial, then press OK button. The
last number called from the phone is called.
NOTE: For detail operation of the list of features under the Func.soft button,
please refer to the System Features section of the user guide.
AOM SOFT BUTTON - This function is used to dis-
play all 99 programmable feature buttons of the phone.
The Call Log (sUp) or Phone Book (tDown) buttons can
be used to scroll up and down the list of 99 programma-
ble feature buttons under the AOM module.
Example of dialing a speed dial number using the AOM function:
• Press the AOM soft button, scroll to Speed Dial, then press OK button. Enter
the bin number (00~999).
NOTE: Some programmed features such as speed dialing and DSS buttons
can be used to process calls; other programmed buttons such as Call buttons
can only be viewed.
The soft AOM button can also display status indications
for station keys, trunks, voice mail messages, etc.
Example of programming a DSS button on the soft AOM:
• Press the Menu soft button.
• Using the Call Log (sUp) or Phone Book (tDown) buttons, scroll to Settings
and press OK, then scroll to and select AOM Setting.
• Scroll to the soft AOM button to program (for example: 04).
• Press the Edit soft button (the display will show AOM index 4).
• Using the Left and Right soft buttons, scroll to the feature option (for exam-
ple: DSS).
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• Move down and enter the extension number (for example: 2003).
• Move down, use the dial pad to enter name (for example: John Dow). Refer to
Text Input Method.
• Press the Save soft button to exit and save the setting.
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SECTION 4.
PHONE FEATURES
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BASIC MENUS
The basic menus screen is displayed if you select the Menu from the soft menu at
the left bottom of a idle screen. Using the Call Log (sUp) or Phone Book (tDown)
buttons, move to a desired function, and press the [OK] button to execute the
function.
SOFT BUTTON STRUCTURE
MENU SOFT BUTTON
Item Sub-Item Description
1. PhoneBook 1. All List Shows the entire list of phone numbers
stored in the phonebook (00-99).
2. Search Num
Allows a user to search for a stored phone
number by name/number in your phone-
book (case sensitive).
3. Add to PB
Saves a phone number; and allows a user to
specify a speed dialing name, number, and
ringtone for incoming calls.
4. Delete All Allows a user to delete all the phone
numbers saved in the phone.
2. Call Log 1. Recent Lists the recent numbers of outgoing,
incoming and missed calls.
2. Outgoing Lists the phone numbers of recent
outgoing calls.
3. Incoming Lists the phone numbers of recent
incoming calls.
4. Missed Lists the phone numbers of recent missed
calls.
5. Delete All Allows a user to delete all the call history
saved in the phone.
3. Message 1. Voice MSG [0] Allows a user to retrieve voice mail
messages from the mailbox.
2. Station MSG [0] Allows a user to retrieve station messages
(internal) from another user.
3. E Mail MSG [0]
Allows a user to to view how many e-mail
messages have been received via IP-UMS
(optional).
4. Short MSG [0]
Allows a user to retrieve and send internal
short messages (SMS) like text message to
other internal phones. [Not Supported Over
Networking]
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1. PHONEBOOK
NOTE: Personal phonebook is stored locally in phone
memory.
1. All List
Shows the entire list of phone numbers saved in the phone book.
• Press the Phonebook button—OR—press the Menu soft button, scroll to
Phonebook, press OK, scroll to All List, and then press OK.
• The entire list of phone numbers saved in the phone book is shown on the
screen. Using the Call Log ss/ Phonebook ttbutton, move to a desired num-
ber, and select the Call soft button to place a call.
Item Sub-Item Description
4. Sound 1. Volume
Allows a user to adjust the volume of the
ringtone, handset, speaker, key tone, page,
and BGM Off Hook (OHVA).
2. Ring Tone Allows a user to select the ringtone.
3. Key Tone Allows a user to select the key tone sound.
5. Security Change Password
Phone Lock
Allows a user to secure the access to some
menu items and change the station
password.
6. Call FWD
A user can enable call forwarding when they have moved to
another location or during a long absence. Options are Disable, All,
Busy, No Answer, Busy/No Answer, DND, Follow Me.
7. Settings 1. Dial Mode
Allows a user to set the dial mode as
immediate dial (overlap) or wait dial
(enbloc).
2. Language Sets the language of the phone.
3. N/W Info Shows the network setting information of
the phone.
4. AOM Set Used to set buttons 00-99 on the soft AOM
from the phone.
5. Phone Info Shows the software version of the phone.
5. Clear User Set Allows a user to delete their personalized
data and return to the initial status.
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2. Search Number
Allows a user to search by name/number for a phone number saved in the phone
book.
• Press the Phonebook button—OR—press the Menu soft button, scroll to
Phonebook, press OK, scroll to Search Num, and then press OK.
• Select from your saved numbers either By Name or By Number and press OK.
• From the dial pad enter the first characters of the name (case sensitive) or
phone number to search and press the OK button, the matching phone num-
ber is displayed. Move to a desired name/number using the Call Log ss/
Phonebook ttbutton, and select the Call soft button to place a call.
3. Add to PB (Phonebook)
This is the function used to add a phone number to the phonebook.
• Press the Phonebook button—OR—press the MENU soft button, scroll to
Phonebook, press OK, scroll to Add to PB, and then press OK.
• Enter a name and press Next.
• Enter a phone number and press Next.
• Select a ring tone by using the Call Log ss/ Phonebook ttkeys.
• Press the Save soft button to save the phone number.
NOTE: See Text Input Method on how to enter name in the Phone Book.
4. Delete All
This is the function used to delete all the phone numbers saved in the phone
book.
• Press the Phonebook button—OR—press the Menu soft button, scroll to
Phonebook, press OK, scroll to Delete All, and then press OK.
• Press the Yes or No soft button to Delete All entries.
2. CALL LOG
1. Recent
This function lists all the recent numbers for outgoing,
incoming and missed calls.
• Press the Call Log button—OR—press the Menu soft button, scroll to Call
Log, press OK, scroll to Recent, and then press OK. A phone number list and
icons of recent outgoing, incoming, and missed calls are displayed.
• Using the Call Log ss/ Phonebook ttbutton, move to a desired number, and
press the Call soft button to place a call.
Outgoing Missed Icons
Incoming
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2. Outgoing
This function lists the phone numbers of recent outgoing calls.
• Press the Call Log button—OR—press the Menu soft button, scroll to Call
Log, press OK,scroll to Outgoing, and press OK.A phone number list of recent
outgoing calls is displayed.
• Using the Call Log ss/ Phonebook ttbutton, move to a desired number, and
press the Call soft button to place a call.
3. Incoming
This function lists phone numbers of recent incoming calls.
• Press the Call Log button—OR—press the Menu soft button, scroll to Call
Log, press OK,scroll to Incoming,and press OK.A phone number list of recent
incoming calls is displayed.
• Using the Call Log ss/ Phonebook ttbutton, move to a desired number, and
press the Call soft button to place a call.
4. Missed
This function lists phone numbers of recently missed calls.
• Press the Call Log button—OR—press the Menu soft button, scroll to Call
Log, press OK, scroll to Missed, and press OK. A phone number list of recent
missed calls is displayed.
• Using the Call Log ss/ Phonebook ttbutton, move to a desired number, and
press the Call soft button to place a call.
5. Delete All
This function allows a user to delete the entire call history saved on the phone.
• Press the Menu soft button, scroll to Call Log, press OK, scroll to Delete All,
and press OK.
• Enter the phone password [Enter 1234].
• Press Yes to delete all Call Log entries.
VIEWING DETAIL CALL LOG RECORD
To view the details of each of the call log entry, highlight
the entry and press the OK button to display the full
Caller ID record which includes the name, date and time.
Missed Calls Icon
Incoming Calls Icon
Outgoing Calls Icon
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3. MESSAGE
1. Voice Mail Messages
This function allows users to retrieve voice mail message from the mailbox.
• Press the Menu soft button, scroll to Message, press OK, scroll to Voice MSG
[ ],and then press OK to access the voice mailbox and retrieve messages.Enter
password for voice mail.
2. Station Messages
This function allows users to retrieve station messages (internal) from another
user.
• Press the Menu soft button, scroll to Message, press OK, scroll to Station
MSG [ ], and then press OK.
• To return a call to the station that left the message: press the Func. soft but-
ton, scroll to Reply, then press OK.
• To delete the station message:press the Func. soft button, scroll to Clear, then
press OK.
• To view the next station message: press the Func. soft button, scroll to Next,
then press OK.
3. E-Mail Messages
This function allows users to view the amount of e-mails for a station user’s
account. This function is only available when the IP-UMS application is enabled.
Please refer to the IP-UMS manuals for detailed operation.
4. Short Message Service (SMS)
This function is used to send and create internal short messages or text messag-
ing. Only operational within same node, not supported over networking.
INBOX
• Press the Menu soft button, scroll to Message, press OK, scroll to Short
Message [0], and press OK.
• Scroll to Inbox, then press OK to view a short text message in you Inbox.
• Press the Del soft button, the Ye s soft button to delete the short text message
or press the End soft button to exit SMS.
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NEW MESSAGE (SEND)
This function is used to create and send a new short text message.
• Press the Menu soft button, scroll to Message, then press OK. Scroll to Short
Message [], then press OK. Scroll to New Msg, then press OK.
• Write or create a new short message and press the Next soft button. See Text
Input Method on how to enter characters in text messages.
• Enter the internal extension(s) to send the short message. Scroll to other
entries and enter the station number to send to more users. (Each short mes-
sage can be sent to 1 to 10 users).
• Press the Send soft button to deliver the short message to other user’s inbox.
NOTE: When the message is sent successfully, the message “Sent” is displayed.
When the message fails to send the “Failed to send” is displayed. SMS messages
can only be sent to internally ITP, SMT-W, or SMT-i phones within the same node.
TDM and single line phones cannot send or receive SMS messages. SMS messag-
ing is not supported over networking.
OUTBOX
This function is used to edit and resend a new short text message.
• Press the Menu soft button, scroll to Message, then press OK. Scroll to Short
Message [], then press OK.
• Scroll to Outbox, then press OK to view short text message sent from your
phone.
• Scroll to the desired SMS MSG.
• Press the Del soft button, then Yes soft button to delete the short text mes-
sage or press the End soft button to exit SMS.
NOTE: SMS messages indicated by X icon cannot be deleted from the Outbox.
DELETE ALL
This function is used to delete the short message(s) saved in both the Inbox and
the Outbox.
• Press the Menu soft button, scroll to Message, then press OK. Scroll to SMS,
then press OK.
• Scroll to Delete All, then press OK to view short text message sent from your
phone.
• Press the Del soft button to delete the short text message or press the End
soft button to exit SMS.
NOTE: SMS messages indicated by X icon cannot be deleted from the Outbox.
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4. SOUND
This function is used to adjust the selected volume levels
on each phone. This is the same option as station lock in
MMC 114.
• Press the Menu soft button, scroll to Sound, then press OK. Scroll to Ring
Tone, or Key Tone or Volume, then press OK.
• Using the Call Log ss/ Phonebook ttbuttons adjust the volume or sound,
then press OK and Save soft button.
5. SECURITY
This function is used to select the option for each user to
change station password, lock or unlock each phone.This
is the same option as station lock in MMC 100.
• Press the Menu soft button, scroll to Security, then press OK.
• Enter the station password [default 1234].
• Press OK to Change Password and press Back soft button.
• In the Dial mode, use the Left [<-] and Right [->] soft buttons to choose the
Unlock,Lock Out (Outgoing), or Lock All option from the menu.
• In the Menu mode,use the Left [<-] and Right [->] soft buttons to choose the
Unlock or Lock M option (Station locked from changing the Dial Mode) from
the menu.
• In the Password mode, enter the current password (eg; 1234)
• Enter the New Password. Re-enter the new password to confirm. Password is
changed.
6. CALL FWD
This function is used to set/cancel call forwarding to each
phone.
• Press the Menu soft button, scroll to Call Fwd, then
press OK,scroll to forward option [Disable, All, Busy,
No Answer, Busy/No Answer, DND or Follow Me
Status], then press Edit soft button.
• Enter the Station or Group Number to forward calls, then press OK or Save.
7. SETTINGS
This function is used to allow station users to set the Dial
Mode to Enbloc or Overlap dial, set the Language, view
the station network Info settings, to view the phone
firmware and boot version, or to clear user settings, such
as the call log and phonebook.
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DIAL MODE
• Press the Menu soft button, scroll to Settings, then press OK.
• Scroll to Dial Mode, then press OK.
• Using the Call Log ss/ Phonebook ttbuttons select Enbloc or Overlap, then
press Save soft button or press OK button.
• Choose Overlap to dial number and have it automatic dial out, use Enbloc to
press #sign to dial.
LANGUAGE
• Press the Menu soft button, scroll to Language, then press OK.
• Scroll to Language, then press OK.
• Using the Call Log ss/ Phonebook ttbuttons select the language, then press
Save soft button or press OK button.
FUNC. SOFT BUTTON
This function allows a user one touch easy access to
many of the system features.When pressed,the following
options are displayed: Last Number Redial,
Save/Repeat,Speed Dial,Directory,VM Message,Station Message,Page
Pickup,Directory Pickup,DND,In/Out Group,Status Message,Hold Pickup,
Page,Meet Me Page,OHVA Block,Group Pickup, and My Group Pickup.The
Call Log ss/ Phonebook ttbuttons can be used to scroll up and down the list of
features under the Func. button.
NOTE: For detailed operation of the list of features under the Func.soft button,
please refer to the System Features section of this user guide.
AOM SOFT BUTTON
This function is used to display all 99 programmable fea-
ture buttons of the phone.The Call Log ss/ Phonebook tt
buttons can be used to scroll up and down the list of 99
programmable feature buttons under the AOM module.
This feature button can be programmed by a technician.
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SECTION 5.
OFFICESERV™ 7000
SYSTEM FEATURES
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