Samsung OfficeServ DS-5012L User manual

Digital Phone Quick Reference Guide
DS-5012L

2© SAMSUNG Electronics Co., Ltd.
SAFETY CONCERNS
For product safety and correct operation, the following information must be given to the
operator/user and shall be read before the installation and operation.
Conventions
WARNING
Provides information or instructions that you should follow in order to avoid personal injury
or fatality.
CAUTION
Provides information or instructions that you should follow in order to avoid a service failure
or damage to your phone.
NOTE
Indicates additional information for reference.
Symbols
Caution
Indication of a general caution
Restriction
Indication of a prohibited action for the phone
Instruction
Indication for commanding a specifically required action
WARNING
CAUTION

© SAMSUNG Electronics Co., Ltd. 3
WARNING
The DS-5012L digital phone is only for connection
to SELV systems.
The handset receiver on the phone may retain
metallic objects. Care should be taken when using the
handset in the vicinity of small metal objects.
Avoid placing objects containing water such as
vases, cups, cosmetics, and medicines near the
phone.
Moisture in the phone may cause a fire and electric shocks.
Do not place the phone in a dusty area or areas with
extreme or volatile changes in temperature.
It may cause a fire or electric shocks.
Do not install the phone near a heater or
flames(cigarette lighter, heating apparatus, etc.).
It may cause a fire or electric shocks.
Do not use flammable solvent or materials
near the phone. Do not store them near the phone.
It may cause a fire or electric shocks.

4© SAMSUNG Electronics Co., Ltd.
If the phone makes excessive noise,
emits an odour, or smoke, immediately unplug
the phone and call your Authorised Samsung
Reseller.
CAUTION
Use a soft dry cloth to clean the phone.
Do not use any chemical solvents like wax, benzene,
alcohol, thinner, aerosols, lubricant, or detergent.
The use of chemicals on the phone may cause
fading/discoloring or damage to the parts.
Do not place heavy things on the phone.
It may cause damage to some parts.
Do not install the phone on an unstable surface
or in direct sunlight.
It may cause severe damage to the plastic case of
the phone, and reduced the performance of your phone.
Do not separate, repair or remodel the phone
arbitrarily.
If a repair is needed, please contact your
Authorised Samsung Reseller.

© SAMSUNG Electronics Co., Ltd. 5
TABLE OF CONTENTS
SAFETY CONCERNS
Conventions..................................................................................................................................... 2
Symbols........................................................................................................................................... 2
Warning ........................................................................................................................................... 3
Caution ............................................................................................................................................ 3
PREPARATION
Main Features.................................................................................................................................. 6
Front View of the Phone .................................................................................................................. 9
Connecting Lines to the Phone...................................................................................................... 10
THINGS YOU SHOULD KNOW
Volume Adjustment.........................................................................................................................11
Entering Characters....................................................................................................................... 13
Telephone Status Indicator ............................................................................................................ 16
Button LED .................................................................................................................................... 16
USING THE FEATURES
Making a Call................................................................................................................................. 17
Answering a Call............................................................................................................................ 22
Features Used During a Call ......................................................................................................... 24
APPLICATION MENUS
Navigation Buttons ........................................................................................................................ 29
Entering Application Menus ........................................................................................................... 31
ANNEX
Troubleshooting ............................................................................................................................. 33
Product Specifications ................................................................................................................... 35

6© SAMSUNG Electronics Co., Ltd.
ANNEXAPPLICATION MENUSUSING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
PREPARATION
Main Features
Large LCD Screen
Application menu
Speed Dial
Pickup
Displays various kinds of information, and you can simply press the
related [Selection] button next to the feature/menu. This feature provides
easy search and selection of menus and features.
For further convenient use of your phone, you can program your
frequently used phone numbers into the phone’s Phone Book. For
important numbers, you can press one dial button to make a call to the
speed dial number.
You can answer a call at another extension.
A
llows you to easily check the phone functions(Phonebook, E-Diary,
Message, Volume, Forward, Config., and My Phone) with an icon or
menu on the LCD screen just like a mobile cellular phone. You can use
the Application menu to search any long text displayed on the LCD
panel.

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ANNEX
APPLICATION MENUS
USING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
Automatic Redial/Retry
Hold
Conference Calls
Call Forwarding
Do Not Disturb
Paging
This button is used when multiple parties need to be connected
simultaneously during a phone conversation. Up to five parties including
you can be connected in a conference call.
When your call is important but your party is busy on another call you
can use automatic redial/retry function. The digital phone redials the
called number automatically until your party is free to take your call.
If you cannot answer an incoming call, the call can be forwarded to
another extension(unconditionally, while you are busy on a call, or when
you are away from your phone).
When you do not want to be disturbed, the DND function can be set to
block incoming calls and the phone will not ring. Your calls can be
forwarded to another station when you cannot be disturbed.
If you have an urgent announcement to make, or you wish to locate a
colleague, you can page through the speaker of other stations, or
through optional external speakers.
You can use the Hold function when you need something or another call
is arrives. Use this button to temporally hold the current call until you are
ready to resume the call. You can even pickup the held call at another
station.

8© SAMSUNG Electronics Co., Ltd.
ANNEXAPPLICATION MENUSUSING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
Executive/Secretary
Call ID
If you have any questions or concerns regarding the features which are not introduced in
this user guide, refer to the User Guide at e-manual site(http://www.samsungdocs.com).
NOTE
When the Executive/Secretary button is pressed once, the executive and
his/her secretary can be connected.
The secretary can use this Executive/Secretary feature to receive an
incoming call and then simply forward it to the executive.
When there is an incoming call, the caller ID or name will be displayed
on the LCD screen. You can see who is calling before answering the call
and respond accordingly.

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ANNEX
APPLICATION MENUS
USING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
Front View of the Phone
LCD screen
Selection Buttons
Scroll Key
Conference Button
Volume Button
Navigation Buttons
Speake
r
Transfer Button
Dial Buttons
Selection Buttons
Screen Button
Status Indicator
Speaker Button
Microphone
Hold Button

10 © SAMSUNG Electronics Co., Ltd.
ANNEXAPPLICATION MENUSUSING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
Connecting Lines to the Phone
1 Connect the handset to the handset connection port.
2 Connect the line cord to the phone line connection port.
3 To connect a recording device to the phone, connect the recording device connection
port(REC) to your recorder.
• The recording device jack can be connected to the recorder.
• The recording device can record the phone conversation.
4 To use the Samsung Network SYNC program by connecting PC to the phone,
connect one end of the data cable to the USB connection port of the phone and
connect the other end to the USB port of PC.
• The users who wish to use the Samsung Network SYNC program should refer to the User Guide.

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ANNEX
APPLICATION MENUS
USING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
THINGS YOU SHOULD KNOW
Volume Adjustment
The [TVolumeS]button is used for adjusting the volume of the handset, speaker, and ringer.
Adjusting Handset Volume
1 During a call using the handset, press
the [VolumeS] button to increase the
handset volume.
2 Press the [TVolume] button to decrease
the handset volume.

12 © SAMSUNG Electronics Co., Ltd.
ANNEXAPPLICATION MENUSUSING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
Adjusting Speaker Volume
1 During a call using the [Speaker] button, press
the [VolumeS] button to increase the speaker
volume.
2 Press the [TVolume] button to decrease
the speaker volume.
Adjusting Ring Volume
1 To increase the ring volume, press the
[VolumeS] button while the phone is ringing.
2To decrease the ring volume, press the
[TVolume] button while the phone is ringing.

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ANNEX
APPLICATION MENUS
USING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
Entering Characters
Using the dial buttons and the navigation buttons of this phone, you can easily enter/edit,
letters, numbers and special characters.
Selecting an Input Mode
When the input screen appears, press the [Menu] button until the required input mode
is selected.
The default input mode is set to English.
NOTE
: Alphabet Capital Letters Input Mode
yExample of Character Input Screen
: Special Characters Input Mode
: Numeric Input Mode
: Alphabet Lowercase Input Mode

14 © SAMSUNG Electronics Co., Ltd.
ANNEXAPPLICATION MENUSUSING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
Entering Letters of the Alphabet
1 Press the [Menu] button to select the alphabet input mode.
Use the direction button to move a cursor.
2 Then, press the dial buttons to modify or insert the desired letters.
If the letter to enter is the same as the previous character, press the direction
button to move the cursor one space to the right or wait until the cursor moves automatically
after a 3 second delay.
The location of alphabet letters on dial buttons is as follows.
- Press the button repetitively until the desired alphabet letter appears.
e.g.) Press twice to enter K.
Press
three times to enter L.
- To enter another letter from the same button sequentially, enter the first letter,
wait for about 3 seconds, and then press the button again.
• Press the direction button to insert blank.
• To insert a blank between the entered characters, press the direction buttons
to move a cursor to a character that will be right next to the blank, and press the dial button [0] once.
- Press the [Cancel] button to delete any characters one by one.
Press the [Cancel] button for more than 2 seconds to delete all characters.
Dial Button Alphabet Dial Button Alphabet Dial Button Alphabet
A B C
D E F
G H I J K L
M N O
P Q R S T U V
W X Y Z
* / .
# @ -

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ANNEX
APPLICATION MENUS
USING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
Entering Special Characters
1 Press the [Menu] button to select the special character input mode.
2 Then, the special characters that can be selected will be displayed on the lower part
of the character input screen.
Press direction button, to select the special characters and press
the [Enter] button. Or press
direction button to select another type of special
characters.
- Press the dial button [0] to insert a blank.
- Press the [Cancel] button to delete special characters one by one.
Press the [Cancel] button for more than 2 seconds to delete all characters.
Entering Numbers
Press the [Menu] button to select the numeric input mode and then press the dial button
associated with the desired number.
NOTE

16 © SAMSUNG Electronics Co., Ltd.
ANNEXAPPLICATION MENUSUSING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
Telephone Status Indicator
The status indicator turns on or off according to the telephone status.
Situation Status Indicator
Busy Steady red.
Station Ring Flashing red.
Trunk Ring Flashing blue.
Recall Ring Flashing purple.
Message Camp On Flashing red.
DND Fast flashing red within 1 second interval.
Button LED
The [Transfer] button, [Hold] button, and [Speaker] button have a LED that turns on or
off according to the phone status.
Button LED LED Status Function
Steady red When ‘Forward All Calls’ is set or a Follow me has been set.
Flashing red When the phone is locked for any outgoing Trunk call.
Steady red When the entire phone is locked.
Steady red When the phone is used as a speakerphone.

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ANNEX
APPLICATION MENUS
USING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
USING THE FEATURES
Making a Call
This function is used when you want to make a call to other stations or to make an external call.
Calling an Extension Number
This function is used when you want to make a call to other stations.
1 Pick up the handset and check for dial tone.
2 Dial the extension number of the other party.
• Or, press the [Selection] button corresponding to the extension
number in the programmable feature screen.
3 Press the [Send] button and ring tone will be heard.
• If beep tones are heard, without ring tone, the station you
called is set for a voice announcement or an automatic
answer function. After the beep tones end, you can speak
to the called party through their station speaker.
4 Begin speaking after the other party answers.

18 © SAMSUNG Electronics Co., Ltd.
ANNEXAPPLICATION MENUSUSING THE FEATURES
THINGS YOU SHOULD KNOW
PREPARATION
Calling an Outside number
This function is used when you want to make an external call.
1 Lift the handset and dial the trunk access code [0]
and then dial the telephone number of outside party.
• Or, press the [Selection] button corresponding to the trunk
line required in the programmable feature screen and dial
the outside telephone number.
2 Press the [Send] button to make the call.
3 Begin speaking after the other party picks up
the phone.