Samsung OFFICESERV ITP-5021D User manual

© SAMSUNG Electronics Co., Ltd. Page 13
THINGS YOU SHOULD KNOW
1. About Stations and Trunk Lines
Astation is a digital or IP phone or standard telephone connected to the OfficeServ
system.
A trunk line is directly connected to your phone company’s telephone network. It allows
you to make telephone calls to parties outside your office(for example, your home) or to
receive incoming calls from external parties.
Telephone
System
Outs id e
Ins ide
Extension
Trunk Line
Te l e p h o n e
System

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2. Selecting System Functions
To use the functions of the OfficeServ system you can: press the programmable button that is
registered with the required function, select the function by using the Scroll button and 3 Soft
buttons that are underneath the LCD screen or dial the function code.
For example, if the callback function is required, find the programmable button with this function
first. If this button doesn’t exist, then press the Soft button corresponding to the location of [CBK]
on the LCD screen.
Using the Scroll / Soft Button
The Scroll button is used to display the function menu on the LCD screen. If the Scroll button is pressed, the
LCD screen will show three menus such as [CALL], [OTHER], and [ANS] in a row. If the Scroll button is
pressed again, another menu appears.
Three Soft buttons are located underneath the LCD screen.
Among three Soft buttons, the one on the left is called the left Soft button, and the one in the middle is called
the middle Soft button, and finally the one on the right is called the right Soft button.
1.Press the Scroll button once when the
IP Phone is in the idle state and the LCD screen
will show the screen.
2.First select one of the main menus ; [CALL],
[OTHER], or [ANS]. To select the [CALL] menu,
press the left Soft button, to select the
[OTHER] menu, press the middle Soft button,
and finally to select the [ANS] menu, press
the right Soft button.
![CALL] Menu : Displays the functions related to
making a call.
![OTHER] Menu : Displays any other functions not related
to answering or receiving a call.
![ANS] Menu : Displays functions related to answering calls
at other system devices or pages.
Soft button

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3.Keep pressing the Scroll button until the desired
function shows up.
If there is a "symbol displayed, it means that
additional menus are available.
4.If the desired function appears on the
LCD screen, select it by using the Soft button
associated with the desired function.
Using the Function Code
Many of the OfficeServ system functions can be invoked by dialling function codes. Please refer to the table
below for the default function codes(these maybe changed in your system-refer to your System
Administrator).
Dial Button Function Dial Button Function
0 Trunk access group number 55+0 Page internal zone 0
10+xxx Answer parked calls 55+1 Page internal zone 1
11 Set calls on hold or clear on hold 55+2 Page internal zone 2
12+xxx Answer call on hold at another
station 55+3 Page internal zone 3
13 Release door lock 55+4 Page internal zone 4
16+xxx Assign speed-dial number 55+5 Page external zone 1
17 Dial stored number 55+6 Page external zone 2
19 Redial 55+7 Page external zone 3
2xx Station number 55+8 Page external zone 4
3xx Station number 55 9 Page all external zones
400 Cancel DND 55+* Page all zones
401 Set DND 56 Answer transfer page
41 Set Message No Ring 57 Clear alarm sensor
42+xxx Cancel message 58 Clear DISA Alarm
43 Set/Return message 59 Change to my station level
Scroll

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Dial Button Function Dial Button Function
44 Reserve connection to a busy
station/trunk line 600 Cancel all call forwarding
45 Busy station Camp-on 601+xxx Set Forward All Calls
46 Conference 602+xxx Set Forward Busy
47 Enter account code 603+xxx Set Forward No Ans
48 Set station message 604+xxx Set Forward Busy/No Ans
49 Flash 66 Group call pickup
500~529 Station group 67 Night ring answer
53+grp+0 Exclude group 681 Voice Dialler
53+grp+1 Include group 682 Record Voice Dialler
54+zone Transfer page 7xx Trunk line
55+0 Page all internal zones 8x Trunk group number
606 + xxx Set Forward Follow me 9 Attendant Console group
65 Direct call pickup
- If the table above does not have the desired function code or the function code does not
match with the desired function, the system’s numbering plan may have been changed;
please consult with your System Administrator.
NOTE

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Assigning the Programmable Button Extenders
By adding an extender to some buttons, you can use the IP Phone more conveniently. For example, if the
extender 4 is added to the [PAGE] button, when this button is pressed, it will allow a page announcement to
be made to stations in page zone 4. Refer to the following table to select the extenders that can be assigned
for each programmable button.
Button Description Extenders
BOSS Director/Secretary 1-4
DP Direct Call Pick-up Station or station group number
DS Direct Station Required station numbers
FWRD Call Forwarding 0=FWD Cancel, 1=FWD All, 2=FWD Busy, 3=FWD No Answer, 4 FWD Busy/No Answer,
5=FWD DND and-6=Follow Me
GPIK Group Call Pick-up 01-20
GCONF Conference group 1-5
IG Group In/Out Required station group 5XX(X)
MMPG Meet Me Page 0-9, *
PARK Park Orbits 0-9
PMSG Programmed Message 01-20
PAGE Paging 0-9, *
SG Station Group Selection 5XX(X)
SPD Speed Dial Personal 00-49, or System 500-999
DIR Directory Name Dialling PERS(1), SYS(2) or STN(3)
VT Voice Mail Transfer Voice Mail Group(5XX)

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1.Press the [Transfer] button.
2.Press [1] [0] [7].
3.Select the programmable button that requires
an extender by using the [!
!!
!Volume"
""
"]button
to, scroll through programmable buttons
and then press the right Soft button,
or press the programmable button to
add an extender.
4.When the cursor comes to the input area
on the LCD panel, dial the required extender.
5.Save the extender by pressing the right or
left Soft button. Press the [Transfer] button
to finish programming.

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3. Entering Characters
Using the dial buttons of this phone, you can easily enter/edit, letters, numbers and special
characters.
Special Button Used
To enter letters of the alphabet the following special button is used.
!Button A : Switch to capital/small letters when entering characters.
The A button of the ITP-5021D/5014D IP phone is located on the first button of the bottom
row of the programmable buttons below the LCD screen.
An example for the ITP-5021D is shown.
ITP-5021D
Button A

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Entering Characters
Press the [!Volume"] button to move the cursor and insert or modify the desired letter.
Press the [Volume"] button and move the cursor one space to the right to use the same
dial button letters as the previous letter used.
Procedures for entering characters are described below.
Enter the characters according to the table below. Press button A to switch between capital
and lower case letters.
Dial frequency
Dial button 12345
0<>. )0
1Space ? , ! 1
2ABC@2
3DEF#3
4GH I $4
5JKL%5
6MNO^ 6
7PQRS7
8TUV*8
9WXYZ9
*:=[]*
##
?
-
[
)
I
Space
.
<
]
_
;
&
“
>
@
+
”
!
%
/
^
{
"
:
$
=
(
}
’
Press the [#] button to enter special characters. Special characters are displayed in the
following order.
#, space, &, !, :, ?, ., ,, %, $, -, <, >, /, =, [, ], @, ^, (, ), _, +, {, }, |, ; , ”, ", ’

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4. Configuring My Phone
Allows you to set the feature preferences for your IP phone.
To Change the IP Phone Passcode
The pre-assigned station passcode is 1234. You can change the station passcode if needed.
1.Press the [Transfer] button.
2.Press [1] [0] [1].
3.Enter the previous passcode.
4.Enter the new passcode. The passcode must
be a 4-digit number.
5.Re-enter the new passcode for confirmation.
If the passcode is entered correctly,
a beep will be heard twice. If four beeps are
heard, it means that the new passcode
entry was unsuccessful.
Please re-enter the new passcode.

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6.Save the new passcode by pressing
the [Transfer] button.
Setting the Answer Mode
Intercom calls can be answered with one of three answer modes. A different answering mode can
be selected for
![0] ANS MODE : the answer mode when answering intercom calls.
![1] EXEC ANS : the answer mode when answering calls using the executive/secretary hot line.
You must be a designated Boss or Secretary for this option to be available.
1.Press the [Transfer] button.
2.Dial [1] [0] [3].
3.Select the call type(ANS MODE or EXEC ANS)
using the [!
!!
!Volume"
""
"] button. Move the
cursor by pressing the right Soft button.
4.Dial [0](Ring mode),
[1](Auto Answer mode),
or [2](Voice Announce).

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5.Press the [Transfer] button and save
the selected entry.
- If your IP Phones is programmed for the Voice Announce answering function,
and Call Forwarding No Answer is set, you must press the [Speaker] button or [Send]
button to answer before the no an answer timer expires. Otherwise, the call will
be forwarded.
Using the Headset / Handset (Headset Operation)
The IPT-5021D/5014D IP Phone user can switch between handset mode and headset mode. In headset
mode, you can answer or end a call by pressing the [Send] button or [End] button.
1.Press the [Transfer] button.
2.Dial [1] [1] [0].
3.To use the handset, dial [0] [2] [0], and to
use the headset, dial [0] [2] [1].
NOTE

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4.Save the selected entry by pressing
the [Transfer] button.
- The IP Phone can have a headset mode button. If so, press this button when its
LED is off and the IP Phone is changed to headset mode and the LED will light up.
Press this button again to return the IP Phone back to handset mode and the LED button
goes off.
Enabling / Disabling the Key Confirmation Tone
You can enable or disable a short confirmation tone whenever a dial button is pressed.
1.Press the [Transfer] button.
2.Dial [1] [1] [0].
3.To use the key confirmation tone,
dial [0] [4] [1], and to disable that the tone,
dial [0] [4] [0].
4.Save the selected entry by pressing
the [Transfer] button.
NOTE

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Pulse to Tone Changeover
When making an outside call on a dial
pulse(mechanical) line, press the [#] button.
All digits dialled after the [#] button will be
sent as tones(electronic method).
Hot Keypad
The hot keypad allows you to make a call or activate the other functions of the OfficeServ system by pressing
the dial buttons or function keys directly, without picking up the handset or pressing the [Speaker] button.
If the hot keypad function is turned off, you must pick up the handset or press the [Speaker] button first.
1.Press the [Transfer] button.
2.Dial [1] [1] [0].
3.To enable hot keypad, dial [0] [3] [1], and to
disable, dial [0] [3] [0].
4.Save the selected entry by pressing
the [Transfer] button.

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5. Volume Adjustment
The [!
!!
!Volume"
""
"] button is used for adjusting the volume of the handset, speaker, and ringer.
Adjusting Handset Volume
1.During a call using the handset.
2.Press the [Volume"
""
"] button to increase
the handset volume.
3.Press the [!
!!
!Volume] button to decrease
the handset volume.

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Adjusting Speaker Volume
1.During a call using the [Speaker] button.
2.Press the [Volume"
""
"] button to increase
the speaker volume.
3.Press the [!
!!
!Volume] button to decrease
the speaker volume.
Adjusting Ring Volume
1.To increase the ring volume, press the
[Volume"
""
"] button while the phone
is ringing.
2.To decrease the speaker volume, press the
[!
!!
!Volume] button while the phone
is ringing.

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6. Types of Signal Tone
The types of signal tone used in this telephone system are described in the following table.
Signal
Tone Name Usages Signal Interval
Dial tone A steady tone that indicates
you can begin dialling.
Ring back
tone
Indicates the station you dialled
is ringing.
Busy tone Indicates the station you dialled
is busy.
Transfer tone Indicates your call is being held
and you can dial another
station.
Confirmation
tone
Very short beeps that indicate
you have correctly set or
cancelled a system feature.
* The Signal Interval may vary for each country.

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7. Telephone Status Indicator
The status indicator turns on or off according to the telephone status.
Functions Status of LCD Indicators
Busy/Off-hook Steady red
Extension Ring Flashing red
Trunk Ring Flashing green
Recalling Flashing yellow
Message waiting Flashing red
Calling Denied Fast flashing red within 1-second interval.

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8. Button LED
The [Transfer] button, [Hold] button, and [Speaker] button have a LED that turns on or off
according to the phone status.
For incoming external calls or intercom calls ringing at your IP Phone the trunk button LED
or Call button LED will flash green. The trunk button LED will flash red on other IP Phones
with the same trunk button. While holding a call, the green LED of the trunk line will blink.
In the following table, the functions of LEDs are summarized.
Functions Button LED Status
Trunk line or functions are in use LED is steady green.
New call is ringing LED is a fast flashing green.
While a call is on hold LED is a slow flashing green or red.
A call recalling to the IP Phone LED is a slow flashing yellow.
Transfer
Hold Speaker

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GETTING STARTED
This chapter describes the procedure for setting the user environment after installing and
booting the ITP-5021D and ITP-5014D IP phone.
Entering the Environment Setup Mode
If the setting of the OfficeServ system connected to the IP phone has changed or if the system has initialized,
you must set the network environment and upgrades through the environment setup menu.
1.Connect the power adaptor while
pressing the [Menu] button.
2. The environment setup menu appears
on the LCD screen.
Press the [∧
∧∧
∧]/[∨
∨∨
∨] direction buttons to move
to a required menu item,
and press the [Enter] button.
For product safety and correct operation, the following information must be read before the
installation and operation of your ITP-5021D/5014D IP phone.