Samsung OFFICESERV ITP-5021D User manual

© SAMSUNG Electronics Co., Ltd. Page 13
THINGS YOU SHOULD KNOW
1. About Stations and Trunk Lines
Astation is a digital or IP phone or standard telephone connected to the OfficeServ
system.
A trunk line is directly connected to your phone company’s telephone network. It allows
you to make telephone calls to parties outside your office(for example, your home) or to
receive incoming calls from external parties.
Telephone
System
Outs id e
Ins ide
Extension
Trunk Line
Te l e p h o n e
System

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2. Selecting System Functions
To use the functions of the OfficeServ system you can: press the programmable button that is
registered with the required function, select the function by using the Scroll button and 3 Soft
buttons that are underneath the LCD screen or dial the function code.
For example, if the callback function is required, find the programmable button with this function
first. If this button doesn’t exist, then press the Soft button corresponding to the location of [CBK]
on the LCD screen.
Using the Scroll / Soft Button
The Scroll button is used to display the function menu on the LCD screen. If the Scroll button is pressed, the
LCD screen will show three menus such as [CALL], [OTHER], and [ANS] in a row. If the Scroll button is
pressed again, another menu appears.
Three Soft buttons are located underneath the LCD screen.
Among three Soft buttons, the one on the left is called the left Soft button, and the one in the middle is called
the middle Soft button, and finally the one on the right is called the right Soft button.
1.Press the Scroll button once when the
IP Phone is in the idle state and the LCD screen
will show the screen.
2.First select one of the main menus ; [CALL],
[OTHER], or [ANS]. To select the [CALL] menu,
press the left Soft button, to select the
[OTHER] menu, press the middle Soft button,
and finally to select the [ANS] menu, press
the right Soft button.
![CALL] Menu : Displays the functions related to
making a call.
![OTHER] Menu : Displays any other functions not related
to answering or receiving a call.
![ANS] Menu : Displays functions related to answering calls
at other system devices or pages.
Soft button

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3.Keep pressing the Scroll button until the desired
function shows up.
If there is a "symbol displayed, it means that
additional menus are available.
4.If the desired function appears on the
LCD screen, select it by using the Soft button
associated with the desired function.
Using the Function Code
Many of the OfficeServ system functions can be invoked by dialling function codes. Please refer to the table
below for the default function codes(these maybe changed in your system-refer to your System
Administrator).
Dial Button Function Dial Button Function
0 Trunk access group number 55+0 Page internal zone 0
10+xxx Answer parked calls 55+1 Page internal zone 1
11 Set calls on hold or clear on hold 55+2 Page internal zone 2
12+xxx Answer call on hold at another
station 55+3 Page internal zone 3
13 Release door lock 55+4 Page internal zone 4
16+xxx Assign speed-dial number 55+5 Page external zone 1
17 Dial stored number 55+6 Page external zone 2
19 Redial 55+7 Page external zone 3
2xx Station number 55+8 Page external zone 4
3xx Station number 55 9 Page all external zones
400 Cancel DND 55+* Page all zones
401 Set DND 56 Answer transfer page
41 Set Message No Ring 57 Clear alarm sensor
42+xxx Cancel message 58 Clear DISA Alarm
43 Set/Return message 59 Change to my station level
Scroll

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Dial Button Function Dial Button Function
44 Reserve connection to a busy
station/trunk line 600 Cancel all call forwarding
45 Busy station Camp-on 601+xxx Set Forward All Calls
46 Conference 602+xxx Set Forward Busy
47 Enter account code 603+xxx Set Forward No Ans
48 Set station message 604+xxx Set Forward Busy/No Ans
49 Flash 66 Group call pickup
500~529 Station group 67 Night ring answer
53+grp+0 Exclude group 681 Voice Dialler
53+grp+1 Include group 682 Record Voice Dialler
54+zone Transfer page 7xx Trunk line
55+0 Page all internal zones 8x Trunk group number
606 + xxx Set Forward Follow me 9 Attendant Console group
65 Direct call pickup
- If the table above does not have the desired function code or the function code does not
match with the desired function, the system’s numbering plan may have been changed;
please consult with your System Administrator.
NOTE

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Assigning the Programmable Button Extenders
By adding an extender to some buttons, you can use the IP Phone more conveniently. For example, if the
extender 4 is added to the [PAGE] button, when this button is pressed, it will allow a page announcement to
be made to stations in page zone 4. Refer to the following table to select the extenders that can be assigned
for each programmable button.
Button Description Extenders
BOSS Director/Secretary 1-4
DP Direct Call Pick-up Station or station group number
DS Direct Station Required station numbers
FWRD Call Forwarding 0=FWD Cancel, 1=FWD All, 2=FWD Busy, 3=FWD No Answer, 4 FWD Busy/No Answer,
5=FWD DND and-6=Follow Me
GPIK Group Call Pick-up 01-20
GCONF Conference group 1-5
IG Group In/Out Required station group 5XX(X)
MMPG Meet Me Page 0-9, *
PARK Park Orbits 0-9
PMSG Programmed Message 01-20
PAGE Paging 0-9, *
SG Station Group Selection 5XX(X)
SPD Speed Dial Personal 00-49, or System 500-999
DIR Directory Name Dialling PERS(1), SYS(2) or STN(3)
VT Voice Mail Transfer Voice Mail Group(5XX)

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1.Press the [Transfer] button.
2.Press [1] [0] [7].
3.Select the programmable button that requires
an extender by using the [!
!!
!Volume"
""
"]button
to, scroll through programmable buttons
and then press the right Soft button,
or press the programmable button to
add an extender.
4.When the cursor comes to the input area
on the LCD panel, dial the required extender.
5.Save the extender by pressing the right or
left Soft button. Press the [Transfer] button
to finish programming.

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3. Entering Characters
Using the dial buttons of this phone, you can easily enter/edit, letters, numbers and special
characters.
Special Button Used
To enter letters of the alphabet the following special button is used.
!Button A : Switch to capital/small letters when entering characters.
The A button of the ITP-5021D/5014D IP phone is located on the first button of the bottom
row of the programmable buttons below the LCD screen.
An example for the ITP-5021D is shown.
ITP-5021D
Button A

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Entering Characters
Press the [!Volume"] button to move the cursor and insert or modify the desired letter.
Press the [Volume"] button and move the cursor one space to the right to use the same
dial button letters as the previous letter used.
Procedures for entering characters are described below.
Enter the characters according to the table below. Press button A to switch between capital
and lower case letters.
Dial frequency
Dial button 12345
0<>. )0
1Space ? , ! 1
2ABC@2
3DEF#3
4GH I $4
5JKL%5
6MNO^ 6
7PQRS7
8TUV*8
9WXYZ9
*:=[]*
##
?
-
[
)
I
Space
.
<
]
_
;
&
“
>
@
+
”
!
%
/
^
{
"
:
$
=
(
}
’
Press the [#] button to enter special characters. Special characters are displayed in the
following order.
#, space, &, !, :, ?, ., ,, %, $, -, <, >, /, =, [, ], @, ^, (, ), _, +, {, }, |, ; , ”, ", ’

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4. Configuring My Phone
Allows you to set the feature preferences for your IP phone.
To Change the IP Phone Passcode
The pre-assigned station passcode is 1234. You can change the station passcode if needed.
1.Press the [Transfer] button.
2.Press [1] [0] [1].
3.Enter the previous passcode.
4.Enter the new passcode. The passcode must
be a 4-digit number.
5.Re-enter the new passcode for confirmation.
If the passcode is entered correctly,
a beep will be heard twice. If four beeps are
heard, it means that the new passcode
entry was unsuccessful.
Please re-enter the new passcode.