SanDisk iXpand User manual

iXpand™Wireless Charger
User Manual

Accessing Support
▪For onlne technical support visit sandisk.com/wirelesscharger/help and kb.sandisk.com.
▪To speak with technical support visit: sandisk.com/about/contact/customer-care

Table of Contents
_________
Accessing Support.......................................................................................................... ii
_________
1 Welcome........................................................................................................................... 1
Features..................................................................................................................................................1
Kit Contents..........................................................................................................................................1
Product Description......................................................................................................................... 1
Front LED.................................................................................................................................................. 1
Rear Layout............................................................................................................................................. 2
Reset Button...........................................................................................................................................2
USB Port................................................................................................................................................... 2
Handling Precautions......................................................................................................................2
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2 Simple To Use...............................................................................................................3
iXpand Wireless Charger Setup................................................................................................ 3
Installation................................................................................................................................................3
Charging a Smartphone................................................................................................................4
Automated Backup......................................................................................................................... 4
Free Up Space....................................................................................................................................5
Select and Restore - Photos........................................................................................................5
Select and Restore - Contacts...................................................................................................6
USB Connection................................................................................................................................6
Adding Multiple Smartphones...................................................................................................6
Multiple Smart Device Installation................................................................................................6
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3 Settings........................................................................................................................... 8
Settings - Auto-Backup.................................................................................................................8
Settings - Network...........................................................................................................................8
Settings - Charger Access Password......................................................................................8
Settings - Restore All Content...................................................................................................9
Settings - Anonymous Data Sharing......................................................................................9
Settings - App Permissions.........................................................................................................9
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4 About............................................................................................................................. 10
App Version.......................................................................................................................................10
Firmware Version............................................................................................................................10
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Charger Info.......................................................................................................................................10
Send Logs...........................................................................................................................................10
Clear Cache.........................................................................................................................................11
Legal Information.............................................................................................................................11
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5 Technical Notes..........................................................................................................12
Operating System Compatibility.............................................................................................12
Bluetooth®Compatibility.............................................................................................................12
Wireless Compatibility..................................................................................................................12
Wireless Security Compatibility...............................................................................................12
Private Access.................................................................................................................................. 13
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6 Compliance and Warranty Information......................................................... 14
Regulatory Compliance............................................................................................................... 14
Safety Compliance............................................................................................................................. 14
CE Compliance For Europe........................................................................................................... 14
Russia Federation........................................................................................................................... 14
Industry Canada Statement.......................................................................................................15
FCC Class B Information..............................................................................................................15
ICES-3(B)/NMB-3(B) Compliance Statement..................................................................16
IFETEL Aviso.....................................................................................................................................16
ANATEL Notar..................................................................................................................................16
Korea.....................................................................................................................................................16
Thailand Compliancy Notice......................................................................................................17
Taiwan...................................................................................................................................................17
Warranty Information....................................................................................................................17
Obtaining Service................................................................................................................................17
Limited Warranty................................................................................................................................ 17
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1Welcome
▪Features
▪Kit Contents
▪Product Description
▪Handling Precautions
Welcome to the SanDisk iXpand™Wireless Charger! Before getting started,
please review the following features and descriptions to get better acquainted
with the product.
Features
Fast Charging — Qi™certified 10W fast wireless charger for Qi-compatible
iPhones and Samsung™and other smartphones.
Back Up in Full Resolution — Place a phone on the base to automatically back up
photos, videos and contacts.
Free up Space on Your Phone — Easily free up space on your phone knowing
your photos are backed up in full resolution.
Kit Contents
The SanDisk iXpand Wireless Charger kit includes the following items:
▪SanDisk iXpand Wireless Charger
▪AC power adapter
▪Getting Started Guide
Product Description
▪Front LED
▪Rear Layout
▪Reset Button
▪USB Port
Front LED
1. Front LED
The front LED will display a dierent color and blink to indicate a specific
"Device Condition". These dierent conditions are outlined the the table below.
Table 1.1
LED Behavior System Condition
No LED light illuminated Power is O or not charging
Solid Purple - no blinking Charging
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LED Behavior System Condition
Solid White - no blinking Charging Complete (for supported Android devices only)
Blinking Purple Firmware Updating, or confirm the following: 1) Phone is placed
on the charger, properly aligned in the center, and 2) No foreign
object or metal between phone and Wireless charger.
Rear Layout
The iXpand Wireless Charger includes these ports and connectors.
1. USB Port
2. DC Power Connector
Reset Button
On the underside of your device, there is a Reset Button. This is a tiny recessed
button that requires something similar to the pointy end of a paper clip to be
pressed.
Table 1.2
Reset Button Function Device Operation
Press for 10 or more
seconds
The LED will begin blinking. This function will reset the iXpand
Wireless Charger to default settings. This will not delete any
content.
USB Port
The USB port is designed to connect the iXpand Wireless Charger directly to a
host computer system. This is a USB Micro B connector using the USB 2.0
standard.
The storage on an iXpand Wireless Charger is formatted with the exFAT file
system.
Handling Precautions
SanDisk products are precision instruments and must be handled with care
during unpacking and installation. Devices may be damaged by rough
handling, shock or vibration. Always observe the following precautions when
unpacking and installing your external storage device:
▪Do not drop or jolt the device.
▪Keep dry and avoid placing the device near sources of heat.
▪Do not use this product as a portable device.
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2Simple To Use
iXpand Wireless Charger Setup Select and Restore - Photos
Charging a Smartphone Select and Restore - Contacts
Automated Backup USB Connection
Free Up Space Adding Multiple Smartphones
iXpand Wireless Charger Setup
Installation
Note: The setup process outlined below includes connecting your smartphone to the
iXpand Wireless Charger. However, the setup steps may vary between operating
systems and versions of an operating system.
1. Connect one end of the power adapter into the DC power connector on
the iXpand Wireless Charger device, and connect the other end of the
power adapter into an AC power outlet.
2. Download and install the iXpand Charger app from the applicable app
store.
3. Agree to the End User License Agreement by tapping the Continue button.
4. For a complete continuous backup, make sure to always allow location
access for the iXpand Charger application. This may include enabling
device location.
5. Allow the iXpand Charger app to find the iXpand Wireless Charger.
6. After the charger is found, continue to the next screen.
7. The Bluetooth Pairing Request pop-up will open. Tap the Pair option.
8. On the Join Home Network screen, enter the password for the selected
network and select Join.
a. If a home network is not available, the iXpand Wireless Charger will
broadcast its own SSID to create a wireless-direct connection with your
smartphone.
9. Connecting to the network may take a few moments. After this begin the
PrivateAccess™account setup process if you plan to share your iXpand
Wireless Charger with others and wish to keep your data private. Tap the
Sign Up button or login if you already have an account.
10. Fill in the required fields and tap Sign Up.
11. Once the account is setup the Allow Analytics screen will display. Select
either Allow or Don't Allow.
12. Next, on the Allow access for backup screen tap Continue. This will open a
dialog box requesting access to your photos. Select Ok to allow access.
13. This will open a dialog box requesting access to your contacts. Select Ok to
allow access.
14. This will open a dialog box requesting to send you notifications. Select Ok
to allow notifications.
15. To complete this process, you will receive a PrivateAccess™email to
confirm your new SanDisk account. Follow the instructions noted on the
email.
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16. Congratulations! Your iXpand Wireless Charger and iXpand Charger app
are now ready to use.
Charging a Smartphone
Charging a smartphone with the iXpand Wireless Charger does not require the
installation of an app. For wireless charging, follow these steps.
Note: For best practice on wireless charging, visit the SanDisk knowledgebase and search for
Answer 21587.
1. The iXpand Charger works with most slim cases (less than 3mm thick). If
the case is heavy duty, made of metal, or your case doubles as a wallet and
holds metal cards, charging may not properly function and the case would
need to be removed.
2. The smartphone should have the screen facing up.
3. Place the smartphone capable of Qi wireless charging on the iXpand
Wireless Charger.
4. The smartphone should be lined up length-wise on top of the wireless
charger as is illustrated below. If the orientation is perpendicular, or mis-
aligned, charging will not occur.
5. The LED on the iXpand Wireless Charger will turn a solid color, and the
operating system on your smartphone will provide confirmation, when
charging has begun.
Automated Backup
After the app setup process, an automated backup routine will activate. This
will backup the device everytime it is placed on the iXpand Wireless Charger
with the battery level at 20% or higher.
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Free Up Space
The Free Up Space function allows for content to be removed from a
smartphone while still retaining a copy of the file(s) on the iXpand Wireless
Charger. To use this process, follow these steps:
Caution: By removing a file from your smartphone, the only remaining version of the file will
be on the iXpand Wireless Charger — there is no longer a separate backup copy of the file that
is removed.
1. Access the iXpand Charger app.
2. Select the Free Up Space button at the bottom of the Activity screen. This
process will take a few minutes as all of the content in your camera roll is
accessed.
3. The Free Up Space box will open, select the Continue button.
4. Select the items from your camera roll that you want to remove by tapping
the image. This will place a checkmark in the circle located on each image.
If you choose to select and delete all files in your camera roll, tap the icon
in the upper left-hand corner with two checkmarks.
5. After all of the files for remove have been selected, note the Free Up button
at the bottom of the screen with amount of space that will be freed up.
6. Tap the Free Up button. This will open a confirmation box. Select the
Continue button.
7. In iOS, another confirmation box will open. This will confirm whether or not
you want to delete these files from your smartphone. If you choose to have
these files deleted from your smartphone, tap the Delete button. Otherwise,
tap the Don't Allow button.
8. If you delete the files selected during this process, a congratulatory screen
will briefly display the amount of space that was made available. Then the
process will return to the Activity screen.
Select and Restore - Photos
To restore files from the iXpand Wireless Charger back to the camera roll on
your smartphone.
1. Access the iXpand Charger app.
2. Tap the Photos icon on the main menu.
3. Tap the Select and Restore button at the bottom of the screen.
4. This will open the Restore box. Would you like to restore all photos and
videos or select specific ones? Select either the All or Some option.
5. If you choose All, then all files deleted from the smartphone will be
restored.
6. If you choose Some, then you will select the individual files that will be
restored.
7. After the file section is done, tap the Restore button and the deleted files
will be restored.
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Select and Restore - Contacts
To restore contacts from the iXpand Wireless Charger to your smartphone,
follow these steps:
1. Access the iXpand Charger app
2. Tap the Contacts icon on the main menu.
3. Tap the Select and Restore at the bottom of the screen.
4. This will open the Restore box. Would you like to restore all contacts or
select specific ones? Select either the All or Some option.
5. If you choose All, then all contacts deleted from the smartphone will be
restored.
6. If you choose Some, then you will select the individual contacts that will be
restored.
7. After the file section is done, tap the Restore button and the deleted
contacts will be restored.
USB Connection
The contents stored on the iXpand Wireless Charger can be accessed from a
host computer using a USB connection. Use the following steps for this
process.
Note: If login with Private Access is enabled, visit SanDisk Support to download the Private
Access software to view the content on the iXpand Wireless Charger.
1. Remove the smartphone from the iXpand Wireless Charger.
2. Disconnect the power cable and connect the iXpand Wireless Charger to a
host computer with a USB 2.0 Micro B cable (this cable is not included
with the device).
3. In Windows the iXpand Wireless Charger will be discovered and accessible
under Devices and Drives for This PC.
4. For macOS the iXpand Wireless Charger will be mounted to, and be
accessible from the desktop.
5. Use the functionality of Windows File Explorer or macOS Finder to
navigate to the contents of the iXpand Wireless Charger. There will be
individual folders for Contacts, Photos and Videos.
Adding Multiple Smartphones
Multiple Smart Device Installation
It is best to connect multiple smartphones to the same wireless network used by the
iXpand Wireless charger. In order to have additional smartphones use the iXpand
Wireless Charger as a backup location, follow these steps:
1. Connect one end of the power adapter into the DC power connector on
the iXpand Wireless Charger device, and connect the other end of the
power adapter into an AC power outlet.
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