SanDisk iXpand User manual

Western Digital Technologies, Inc.
951 SanDisk Drive, Milpitas, CA 95035
Western Digital Technologies, Inc. is the seller of record and
licensee in the Americas of SanDisk® products.
©2017 Western Digital Corporation or its affilaites. All rights reserved
USER GUIDE
iXpand™ Base

Introduction
•Overview
•Specifications
•Compatibility
Getting Started
•Connecting to iPhone
Applications
•Getting Started
•App Overview
•Back Up and Restore
•View Files
•File Management
•Sharing
•Multi-User
•Offline Mode
•Firmware update
Troubleshooting & Support
•SD Card Full
•Important Notifications
•In-App Support
•Online Support

Instructional Icons
Warning
Information
Quick Tip

Introduction
iXpand™Base Overview
The perfect companion for your iPhone device, the iXpand Base provides a
convenient way to regularly back up your photos and videos without having to worry
about recurring monthly fees or online privacy risks. The iXpand Base automatically
backs up all your iPhone photos and videos during your normal, everyday charging
process, with no recurring monthly fees and no worries about online security. With
up to 256GB of storage, the iXpand Base offers plenty of room to save your files in
their original quality. Designed for everyday use with a no-slip top, a sturdy Base, and
Figure: iXpand Base
Power Adaptor
Insert the Ligtening
Connector to
Backup and Charge

a wrap-around groove to keep your Lightning cable tidy. The iXpand Base is also
engineered for convenience, delivering fast-charging capabilities and a companion
app for restoring your content to your iPhone device.
Automatically Free up Space!
Automatically back up your iPhone’s photos, videos and contacts every time you
charge. Simply plug in the Lightning connector, rest your phone on the iXpand case
surface and you can easily move photos, videos and contacts off your device and
onto the iXpand Base. From there, you can transfer the files onto a Mac computer or
PC or store them on the drive.
View Original Quality Photos
Keep your photos and videos right on the iXpand Base at original quality without
worrying about recurring monthly fees
Charge while you backup
The iXpand Base is also engineered for convenience, delivering fast-charging
capabilities while you back up your content
Sturdy and designed for everyday use
The iXpand Base is designed for everyday use with a no-slip top to hold your phone
and a wrap-around groove to keep your Lightning cable tidy.
USB 2.0 Speed Transfers
Plug the drive into your computer’s USB port and you can transfer files to your
PC/Mac
iXpand Base Mobile App
Available from the App Store online store, the iXpand Base app makes it easy to
manage your photos, videos and contacts. It also enables you to easily restore your
backed up photos, videos and contacts to your new iPhone device

Specifications
Interface: Lightning and USB 2.0 connectors
Dimensions: 25.36 x 101.00 x 107.00 mm
Microsoft® FAT and exFAT (for 64GB, 128GB and 256GB) Support
Works With
iPhone Models:
iPhone 5, iPhone 5c, iPhone 5s, iPhone 6 and 6 Plus, iPhone 6s and 6s Plus , iPhone 7 and 7 Plus, iPhone 8
and 8 Plus, iPhone X
iPad Models:
iPad Pro 1st and 2nd Gen, iPad Mini Gen 2 - 4, iPad 3 -5 Gen, iPad Air 2
iOS 10+ and above
Online updated compatibility list URL:
https://kb.sandisk.com/app/answers/detail/a_id/20349/kw/ixpand%20base%20com
patibility

Getting Started
Connecting iPhone to iXpand Base
Physical Connection
In the box you will find an iXpand Base with a premium, sturdy metal body, along
with fast charger with 6ft cable and an Ultra SD card (32, 64, 128 & 256 GB). Connect
the cable to a wall outlet on one side and to the Micro USB slot in the iXpand Base on
the other. Now the Base is connected to power.
1. Turn the iXpand Base on the back side and you will see the slot for a USB port
2. Take your Lightning cable (not included), insert the USB side to the slot provided
(as shown in the Fig.1)
SD Card Slot (Card
provided with Device)
15Watt (3 Amp) fast charger with 6ft cable
Micro USB slot

3. Wrap your Lightning cable along the wrap-around groove to keep your cable tidy
and nightstand clutter-free (as shown in Fig.2)
4. Insert the Lightning side of the cable to your iPhone device. Now you are ready to
use the iXpand Base (as shown in Fig.3).
Figure 1
Figure 2
Figure 3

Installing the App and Setup
When you’ve connected the iXpand Base to your iPhone you will be prompted to
install the companion iXpand Base app, if not, search for the iXpand Base app in the
App Store online store.
1. On the screen, select “App Store”.
2. Install the “iXpand Base” app from the App Store online store.
3. Click on the app icon

Applications
Getting Started
The iXpand Base is designed for your ease. After getting started, you will be able to
backup your phone’s contents while it charges.
1. Launch the iXpand Base App
2. Accept the License Agreement
3. Provide access to photo, contacts and notifications

And you are all set to go!
App Overview
The Home screen allows you to quickly view your backed up content as well as the main
tasks that can be completed. The notification bell at the bottom right corner lets the
user know if there is any critical action that needs to be performed. By pressing the bell
you can access these notifications which will allow them to do different tasks.

To access quickly to the critical notifications-when the bell has a red dot on it.

Settings
Backup and Restore Files
Backing Up Photos & Videos
Back Up and Restore selection within the app allows you to keep your memories safe
while giving you access to this content. Once you have allowed access, your iXpand Base
is ready to back up the photos, videos and contacts automatically. As soon as your
iPhone/iPad device is connected to iXpand Base (provided the Base is connected to
power), it will start charging while also launching a background function to scan and

start backing up content from your phone without even accessing the app. You will see a
notification “Backup started”.
Since the iXpand Base app backs up the content without even launching it, it gives you a
hassle free experience. While the device can work without any user interaction, you can
still open the app to verify progress and a successful backup.

You can also pause the back up at any time by tapping on the pause button.
Backing Up may take longer than normal the 1st time. Once set up, only newly added
files will be copied to the iXpand Base.

Restoring Photos, Videos & Contacts to a New iPhone
You can choose to do a full or selective Restore using your iXpand Base. The Restore
functionality will be performed using the already existing folders on your Base.
1. Launch the iXpand Base App
2. Go to Settings (top left corner) > “Restore”
3. Choose the device in which you would like to restore the content from
4. Tap on “Select” on the top right corner
5. “Select All” or select the specific photos and videos you would like to restore
6. Tap on “Restore” on the bottom of the screen

Warning: Photos and contacts with the same name will be duplicated to your
Camera Roll when restored
Warning: Contact restore will only restore your latest contact backup
View Files
Viewing Files on the iXpand Base or iPhone or iPad Device
Once pictures, videos and contacts have been backed up, you can view them.
1. Open the iXpand Base App *

2. Choose from the slide bar at the bottom of the screen which type of file you
want to view your files in
When “Gallery” is selected, you can view only the photos and videos contained
on the iXpand Base will be shown. When “Contacts” is selected, all contacts
backed up on the iXpand Base will be visible. As seen below:

*You can only preview files if your phone is not connected to the iXpand Base, see
App Offline Mode for more information.
View Specific Photos & Videos
1. Plug the iXpand Base to your iPhone or iPad device.
2. Tap the photo or video you want to view from the main screen, the app gives
you the ability to zoom in the photos
Gallery Screen
Contact Screen

This app also has the ability to backup Live photos
The user can swipe left or right to browse through the gallery
Supported file formats for Photos
BMP, TIF, TIFF, JPG, PNG, GIF, XBM, ICO, TGA
Supported file formats for Videos
All the natively supported iPhone videos